“A STUDY ON CUSTOMER SATISFACTION WITH

REFERENCE TO FLIPKART “

Submitted to

Mahatma Gandhi University, Kottayam

in partial fulfillment of the requirement for the

Award of the Degree of

BACHELOR OF BUSINESS ADMINISTRATION

Submitted By

PARVATHY.M.J [Reg.no:190021084651]

Under the guidance of

Mrs DHANYA T B [ASSISTANT PROFESSOR]

DEPARTMENT OF COMMERCE

SREE NARAYANA ARTS AND SCIENCE COLLEGE

KEDAMANGALAM, N PARAVUR

2019-2022
 SREE NARAYANA ARTS AND SCIENCE COLLEGE
KEDAMANGALAM, N.PARAVUR NOVEMBER
2019- 2022
(Affiliated to MG University, Kottayam)

CERTIFICATE

This is to certify that the report entitled “ A STUDY ON CUSTOMER

SATISFACTION WITH REFERENCE TO FLIPKART “ has been submitted by
PARVATHY.M.J [Reg.no:190021084651], in partial fulfilment for the award
of degree of BACHELOR OF BUSINESS ADMINISTRATION of Mahatma Gandhi
University, Kottayam during the academic year 2019-2022.

Project Guide Head of Department

Mrs.Dhanya T B Mrs. Athira K M

Assistant Professor BBA Department
S.N Arts & Science College S.N Arts & Science College

Name and signature of the External Examiner___________________

 DECLARATION

I hereby declare that the project work titled, “A STUDY ON

CUSTOMER SATISFACTION WITH REFERENCE TO FLIPKART ”
submitted in partial fulfillment of the requirement for the degree
of BACHELOR OF BUSINESS ADMINISTRATION to the Mahatma
Gandhi University Kottayam is a record of benefited work done by me
during the academic year 2019-2022 under the supervision of Mrs
DHANYA T B Assistant Professor, S N ARTS AND SCIENCE
COLLEGE KEDAMANGALAM and that no part of this report has
formed the award of any Degree, Diploma, Associate, Fellowship or
any other similar title or recognition in any other institution.

Place: KEDAMANGALAM PARVATHY M J

Date: 01/04/2022 Register No : 190021084651

 ACKNOWLEDGEMENT
Foremost I express praise and thank to the ‘THE LORD ALMIGHTY’
whose word is a lamp to the feet and light to the path and for the
manifold blessing showered and without whom this study would have
been impossible.

Words are inadequate to express my deep sense of gratitude to Mr.

Prof. K.C. RANGANATHAN, the principal of S. N. ARTS & Science
College. Kedamangalam. for the encouragement rendered to me.
Profoundly express my gratitude and sincere thanks to Mrs. ATHIRA
K. M (HEAD OF THE DEPARTMENT ] under whose guidance the
study was conducted. I am immensely thankful for their constructive
criticism, valuable advice, and moral support extended to complete
this study.

I would like to express my heartfelt and profound thanks to my guide

Mrs.DHANYA T B [ASSISTANT PROFESSOR]. who helped me to
complete my project sucessfully. Let me take this opportunity to
thank the other staffs who helped and cooperate with me to complete
my project work.

And also I would like to thank my parents who are the spirit of
my life for giving me maximum support during the hard time.

Last but immensely I state my heartfelt gratitude towards my

friends for their love and constant support to complete the study.

Place : KEDAMANGALAM PARVATHY M J

Date :01/04/2022
 TABLE OF CONTENTS

Sl. No. CHAPTERS PAGE

NO.
1 1-12
AN OVERVIEW OF THE INDUSTRY

13-36
2 COMPANY PROFILE

37-43
3 DISCUSSION

44
CONCLUSION
4

BIBLIOGRAPHY

APPENDIX