PROJECT REPORT ON

CUSTOMER SATISFACTION AT NOKIA

Project Report submitted in partial fulfillment
For the award of the degree of
BACHELOR OF BUSINESS ADMINISTRATION(B.B.A)
AFFILIATED TO
KAKATIYA UNIVERSITY

By
NIKITHA VANGALA
(H.T.NO.086191829)
Under the guidance of
VEMULA RAJU (M.Com,MBA)
DEPARTMENT OF COMMERCE & BUSINESS MANAGEMENT
(Affiliated to Kakatiya University)
Kishanpura,Hanamkonda,Warangal-506001
(2018-2021)
 Date: ___________

CERTIFICATE

This is to certify that Ms.NIKITHA VANGALA Bearing

(H.T.No. 086191829) has done the project work in our organization

On a topic “CUSTOMER SATISFACTION AT NOKIA”.

She has completed the project work during a period of 45 days i.e.,

1-6-2021 to 15-7-2021. During the project , her performance found satisfactory.

 Date: ____________

CERTIFICATE

This is to certify that the project report entitled “CUSTOMER SATISFACTION

AT NOKIA ”was carried out by NIKITHA VANGALA

(HT.NO.086191829) for the academic year 2020- 2021.

He/She has completed this project as per the rules prescribed by the

Kakatiya University in partial fulfilment of the degree of BACHELOR OF

BUSINESS ADMINISTRATION (B.B.A).

Head
Principal
 Date: ____________

CERTIFICATE

This is to certify that the project report entitled “CUSTOMER SATISFACTION

AT NOKIA ”was carried out by NIKITHA VANGALA (HT.NO.086191829) for the

academic year 2020- 2021.

He/She has completed this project as per the rules prescribed by the

Kakatiya University in partial fulfilment of the degree of BACHELOR OF

BUSINESS ADMINISTRATION(B.B.A).

Raju Vemula
(project guide)
 DECLARATION

I hereby declare that the project work entitled “CUSTOMER SATISFACTION AT

NOKIA” submitted to the KAKATIYA UNIVERSITY, WARANGAL, T.S. is a record of
an original work done by me under the guidance of RAJU Faculty Member, Department
of Business Management (BBA), VAAGDEVI DEGREE & PG COLLGE . and this
project work has been performed on the basis for the award of any Degree or diploma and
similar project if any.

Place:Warangal V.NIKITHA

Date: HT.NO.086191829

Batch: 2018-2021
 ACKNOWLEDGEMENT

I take this opportunity to express my sincere gratitude to my project guide

Asst. Prof. VEMULA RAJU for guiding my project work with meticulous care and
patience.

I extend my heartfelt thanks to nestle for giving me permission to take up the project work
on CUSTOMER SATISFACTION.

I Express my special thanks to DR.A.SHESHACHALAM GARU,PRINCIPAL,VAAGDEVI

DEGREE AND PG COLLEGE AND C.DATTATREYULU GARU,HEAD
DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT of our college for
their inspiring guidance and cooperation.

Finally ,I would like to thank all those who helped in the preparation of my project work,ciz.,
staff of the organisation ,librarians and others.

VANGALA NIKITHA
HT.NO.086191829
 INDEX

S.NO CONTENTS PAGE NO

1 INTRODUCTION 1-15

2 INDUSTRY PROFILE, COMPANY 16-46

PROFILE, PRODUCT PROFILE

3 DATA ANALYSIS 47-62

AND
INTERPRETATIONS

4 SUGGESTIONS,CONCLUSION 63-67

BIBLIOGRAHY 68-74

QUESTIONNAIRE
 CHAPTER -1
INTRODUCTION
 CHAPTER -2
INDUSTRY PROFILE
COMPANY PROFILE
PRODUCT PROFILE
 CHAPTER -3
DATA ANALYSIS AND INTERPRETATION
CHAPTER -4
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY
QUESTIONNAIRE