THE EFFECT OF MOTIVATION ON EMPLOYEE PERFORMANCE

A CASE STUDY OF KANO STATE RADIO CORPORATION

IBRAHIM ADAMU

AKEV/PAD/19/……..

IBRAHIM MUKTAR

AKEV/PAD/19/0072

A RESEARCH REPORT SUBMITTED TO THE DEPARTMENT OF PUBLIC

ADMINISTRATION IN PARTIAL FULFILLMENT OF

REQUIREMENTS FOR THE AWARD OF DIPLOMA’

MAY, 2014
 DECLARATION

We ……………………………., hereby declare that the work presented here is entirely our own
original work except where acknowledged and that it has never been presented to any University
for the award of Diploma.

Signature ………………………………… Date …………………….

Adamu Ibrahim Dabo

Muktar Ibrahim

(STUDENT)
 DEDICATION

We dedicate this Research Report to …………………………………………...

 SUPERVISOR’S APPROVAL

This research report has been conducted under my supervision and submitted for examination
with my approval.

Signature………………………………………. Date…………………………………..

(SUPERVISOR)
 ACKNOWLEDGEMENTS

We thank the Almighty Allah for making it possible for us to complete this piece of work.
Special thanks for the knowledge, wisdom, courage and determination he has granted us. Our
supervisor …………….. deserves special thanks for his guidance, insights, ideas, and the
encouragement throughout this research.

We are also humbled to acknowledge the efforts of our family ……………………… of which
if they were not there for us since we started our studies, probably we would not have taken an
extra mile to reach where we have reached. Thanks to our parents, you are a blessing.

we also do recognize our friends; ……………………………… and others whose resources, love
and advices have been useful towards the completion of this research report

We also express my sincere gratitude to the members of Kano State Radio Corporation who were
very supportive and cooperative to us by availing the necessary information needed for the study.
Lastly, to the almighty Allah for giving us courage in spite of challenges as it has been hard to
balance work, education family and studies.
 TABLE OF CONTENTS

DECLARATION............................................................................................................................i

DEDICATION...............................................................................................................................ii

SUPERVISOR’S APPROVAL...................................................................................................iii

ACKNOWLEDGEMENTS.........................................................................................................iv

TABLE OF CONTENTS..............................................................................................................v

ABSTRACT …………………………………………………………………………………….xii

CHAPTER ONE............................................................................................................................1

1.1 Introduction................................................................................................................................1

1.2 Background to the Study...........................................................................................................1

1.2 Statement of the problem...........................................................................................................4

1.3 Purpose of the Study..................................................................................................................4

1.4 Objectives of the Study..............................................................................................................4

1.5 Research Questions....................................................................................................................5

1.6 Scope of the study......................................................................................................................5

1.6.2 Time Scope.............................................................................................................................5

1.6.3 Geographical Scope................................................................................................................5

1.7 Significance of the Study...........................................................................................................5

1.8.Conceptual Framework..............................................................................................................7

CHAPTER TWO: LITERATURE REVIEW.............................................................................8

2.0 Introduction................................................................................................................................8

2.1 Definition of motivation............................................................................................................8

2.2 Motivation Practices..................................................................................................................9

2.2 Employee Performance............................................................................................................12

2.2.1 Factors Affecting Employee Performance.........................................................................13

2.3 The Relationship between Motivation and Employee Performance.......................................15

CHAPTER THREE: RESEARCH METHODOLOGY..........................................................17

3.0 Introduction..............................................................................................................................17

3.1 Research Design......................................................................................................................17

3.2 Study Area...............................................................................................................................17

3.3 Study Population......................................................................................................................18

3.4 Sampling Methods & Techniques...........................................................................................18

3.5 Sample Size.............................................................................................................................19

3.6 Sample Design.........................................................................................................................19

3.7 Sources of Data........................................................................................................................19

3.7.2 Secondary Data Source.........................................................................................................20

3.8 Data Collection Instruments....................................................................................................20

3.9 Data Collection Methods.........................................................................................................20

3.10 Data collection Procedure......................................................................................................21

3.11 Data analysis, Processing and Presentation...........................................................................21

CHAPTER FOUR: PRESENTATION, ANALYSIS AND INTERPRETATION OF

STUDY FINDINGS.....................................................................................................................22

4.0 Introduction..............................................................................................................................22

4.1 Back ground information of respondents................................................................................22

4.2.1 Gender of respondents..........................................................................................................22

4.2.2 Marital status of respondents................................................................................................23

4.2.3 Age bracket of respondents..................................................................................................24

4.2.4 Highest level of education attained by the employees..........................................................25

4.2.5 Duration in service................................................................................................................26

4.3 Motivation Tools Undertaken by Kano State Radio Corporation...........................................27

4.3.1 Wages and salaries................................................................................................................27

4.3.2 Payment in time....................................................................................................................27

4.3.3 Piece rate system...................................................................................................................27

4.3.4 Employee Fringe benefits.....................................................................................................28

4.3.5 Bonus payment.....................................................................................................................29

4.3.6 Employee training.................................................................................................................29

4.3.7 Employee rotation.................................................................................................................30

4.3.8 Employees & Decision Making............................................................................................31

4.3.9 Sense of responsibility at work.............................................................................................32

4.11 Employee promotion.............................................................................................................33

4.12 Equal treatment of employees...............................................................................................34

4.4 Employee Performance............................................................................................................34

4.4.1 Motivation and employee performance................................................................................34

4.4.2 Goal clarity and performance...............................................................................................35

4.4.3 Working Conditions and performance..................................................................................36

4.4.4 Knowledge of the structure and performance.......................................................................37

4.4.5 Modern Technology and performance..................................................................................37

4.4.6 Ability, training, experience and performance.....................................................................38

4.5 Relationship Between Motivation & Employee Performance.................................................38

4.5.1 Motivation and Employee performance...............................................................................38

CHAPTER FIVE:SUMMARY, CONCLUSIONS AND RECOMMENDATIONS..............40

5.1 Introduction..............................................................................................................................40
5.2 Summary of major findings.....................................................................................................40
5.2.1 Tools of motivation used by Kano State Radio Corporation................................................40
5.2.2 Factors that affect employee performance in Kano State Radio Corporation......................41
5.2.3 Relationship between motivation and employee performance.............................................41
5.3 Conclusion...............................................................................................................................42
5.4 Recommendations of the study................................................................................................42
5.5 Areas for Further Research......................................................................................................43
REFERENCES............................................................................................................................44

APPENDIX I: QUESTIONAIRE...............................................................................................46

Appendix III: Time schedule/ frame............................................................................................50

 ABSTRACT

The study set out to investigate the relationship between motivation and the level of employee
performance. The study had three objectives: to examine the motivation practices used in Kano
State Radio Corporation, to examine factors affecting employee performance in Kano State
Radio Corporation, and to establish the relationship between motivation and employee
performance.

The study used a case study strategy which is Kano State Radio Corporation and an explanatory
research design. To achieve the set objectives the study used stratified random sampling in
sample selection by grouping the employees according to management levels. There after simple
random sampling was applied to select respondents. A sample of 30 respondents was selected
which comprised employees of Kano State Radio Corporation.

The study revealed that Kano State Radio Corporation carries out motivation of its employees in
many ways including; provision of fringe benefits, paying bonuses to good workers, giving a
sense of responsibility, promotion of consistently good workers and treating the workers equally.
However, the study also revealed that the council does not use motivation tools including;
remuneration, training, involvement of employees in decision making, and rotation of
employees. The study further revealed that motivation is the major factor that affects employee
performance. The study showed a direct strong and positive relationship between employee
motivation and the performance of Kano State Radio Corporation staff which is evidenced by the
Pearson correlation of (r= 0.823**), significance level =0.01.

Conclusively, the researcher found out that motivation has a positive influence on employee
productivity and that if the management of Kano State Radio Corporation strengthens their
motivation practices, employees would perform more excellently hence attaining organizational
goals. The researcher recommends that the Station should always carry out thorough study on the
various motivational practices that can motivate the specific employees such that they can apply
the right tools appealing to the employees since the council’s biggest challenge had been using
particular motivational tools which would act as dissatisfiers to some employees.