Team Meeting

February 10th / 10:00 AM / CONFERENCE ROOM

Attendees
 Financial Analyst Andy Weng
 Fulfillment Director Angela Julie
 Human Resource Specialist Sarah Wong
 Quality Assurance Tester Jonah Jang
 Customer Service Manager Cynthia Clara
 IT Specialist Drury Martens
 Inventory Manager Jerry Ted
 Training Manager Carana Thio

Purpose and Expectations

 Plants Pals and office green has been having product quality concerns, customers support
services, and delivery related timelines. The team will meet to discuss these issues, assign
a strike team to manage the issues and hopefully bring resolution to the problems quickly.
 Action item will be assigned with target dates for completion after the meeting has held to
ensure customer needs and satisfaction are met.

Agenda
● Topic #1: The warehouse team reported that 10% of the plat pals delivered where not
potted properly. Reflecting product quality issue.

● Topic #2: The customer complained of inability to reach out of office green to get timely
support required when It mattered the most due to unavailability of support
platform. Reflecting customer service.
 2

● Topic #3: Insufficient delivery drives affected the delivery timelines. This reflects
delivery timeline issue.

Notes
● All meeting notes will be taking during the meeting.

Action Items
1. Task that will be shared to all them members
2. Date of the next meeting will be communicated and agenda.
3. Venue of the meeting
4. Refreshment for the meeting attendees.