Sauce & Spoon Project Plan

Task

Milestone 1: Research & Vendor Selection

Research tablet type that supports wanted features + can handle demand

Find tablet that integrates well with existing software

Research tablet vendors
Find tablets that offer custom branding and design
Get quotes on costs
Vendor timelines and deliverables (delivery time)
Milestone 2: Staff Buy-In & Training
Create training plan for staff
Introduce changes to staff utilizing the GM's help (Pre-Training)
Schedule training session (preparation)

Training session for selective team members with external expert

Train the staff on how to update the menu in real time

Milestone 3: Excecution & Test Run

Hire an Electrician to wire up the tablets

Test integration of tablet software with POS system

Create customer survey form

Create digital menu and coupon values

Review best selling starters and figure out metrics on what to promote
Make the digital menu match the physical (design wise)
Sync on exact launch date
Invite "customer" for test run and make preparations
Have a test run with friends and family
ject Plan

Notes Start Date Due Date Duration

8 hours

8 hours
4 hours
Usually take one week (a delay of 1-2 day occured)
Replacement can come over night. Storm delays the 8 hours
delivery of latest model. Decision to launch with old 4 hours
model that needs a few extra days to be delivered
instead of weeks. 7 days

8 hours
1 hour at each location 4 hours
Estimated with 1 week per document 7 days
4 hours per location (base of 2 hours + 1 hour before
12 hours
and after session)

1 day

May extend timeline if POS needs to be upgraded 2 day

May extend timeline if POS needs to be upgraded 1 day

2 days
Upload only takes 3-4 hours but Carters timeline is
12 days
unknown
12 days
16 hours
4 hours
2 day
1 day
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Research tablet type that supports wanted features + can handle demand

Find tablet that integrates well with existing software

Research tablet vendors
Find tablets that offer custom branding and design
Get quotes on costs
Check with vendor for their timelines and deliverables
Create digital menu and coupon values
Make the digital menu match the physical (design wise)
Review best selling starters and figure out metrics on what to promote
Sync on exact launch date
Create training plan for staff
Introduce changes to staff utilizing the GM's help (Pre-Training)

Training session for selective team members with external expert

Schedule training session (preparation)

Train the staff on how to update the menu in real time
Hire an Electrician to wire up the tablets
Test integration of tablet software with POS system
Create customer survey form
Invite "customer" for test run and make preparations
Have a test run with friends and family
 Estimated Duration
Notes (Days)
Optimistic

8 hours 4 hours
8 hours 4 hours
4 hours 2 hours
8 hours 4 hours
4 hours 2 hours
Usually take one week (a delay of 1-2 day occured) Replacement7 cdays 7 days
Upload only takes 3-4 hours but Carters timeline is unknown 12 days 5 days
16 hours 8 hours
8 hours 4 hours
4 hours 2 hours
8 hours 4 hours
1 hour at each location 4 hours 2 hours

4 hours per location (base of 2 hours + 1 hour before and after s12 hours 8 hours

Estimated with 1 week per document 7 days 5 days

1 day 3 hours
2 day 1 day
1 day 2-3 hours
2 days 1 day
2 day 1 day
1 day 5 hours
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

8 hours 16 hours H
8 hours 16 hours H
4 hours 6 hours M
8 hours 16 hours H
4 hours 6 hours M
10 days 14 days H
10 days 21 days L
16 hours 3-4 days M
8 hours 16 hours M
4 hours 6 hours H
8 hours 16 hours M
4 hours 6 hours H

12 hours 16 hours H

7 days 10 days H
6 hours 1-2 days M
2 days 3-4 days M
5 hours 2-3 days L
2 day 5 days M
2 days 3-4 days M
9 hours 1-2 days M
Additional Resources
Title Link Date Added
Five top tips toamanaging
Implementing Tablet POS a successful POS
implementation in a large
Solution to Complement Your restaurant chain https://www.lsretail.com/resources/managing-a-successful-pos-implementation
Traditional POS
6 Tips to Get System
Your Restaurant Point of Sale Up https://www.touchdynamic.com/wp-content/uploads/2017/05/TD_Tablet-POS-
and Running, Again https://www.hlpos.com/our-blog/tips-restaurant-point-of-sale-system-implemen
 Notes

Useless
wp-content/uploads/2017/05/TD_Tablet-POS-Solution_ebook-7.pdf
tips-restaurant-point-of-sale-system-implementation/
Quality and Evaluation
Quality Standards Quality Standards
Category Average ticketCriteria/Description
time of 8 minutes for appetizers
Customer Satisfaction and 12 - 15 for entrees
Ease of use A checkout time of 1 minute or less
Ease of use Less than 5% of reported issues with tablets
Customer Satisfaction 98% order
Average accuracy
wait time of 10 minutes or less to be
Customer Satisfaction seated
Did the staff Evaluation Questions
face any issues receiving the Evaluation Indicators
orders?
Was it easy for customers to pay their bill without Increased customer
With a shorter satisfaction
checkout time, 15% more guests
assistance? can
Guests that feel at ease withtime
be served and turnover is reduced
navigating the
How many reports did we receive? tablets have
The waste ofafood
25%due
higher chance
to wrong to come
order back
is reduced
How
How often wascostumers
long did a dish sent back?
have to wait on average to 2%was
Staff or less.
able to seat every customer within 10
to be seated? minutes
Criteria Met?
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Average ticket time of 8 minutes for appetizers Did the staff face any issues receiving the
and 12 - 15 for entrees orders?
A checkout time of 1 minute or less Was it easy for customers to pay their bill
without assistance?

Less than 5% of reported issues with tablets How many reports did we receive?
98% order accuracy How often was a dish sent back?
Average wait time of 10 minutes or less to be How long did costumers have to wait on
seated average to be seated?
 Evaluation Indicators Survey Question
Increased customer satisfaction Was this your first time visiting Sauce&Spoon?

With a shorter checkout time, 15% more

guests can be served and turnover time is
reduced Did you use our new tablet ordering system?
Guests that feel at ease with navigating the How would you describe your experience with the new tablet
tablets have
The waste ofafood
25%duehigher chance
to wrong to come
order is system?
On a scale of 1 to 5, with 1 being very difficult and 5 very easy,
back
reduced to 2% or less. how did encounter
you perciveany
thetechnical
user friendliness
Staff was able to seat every customer within Did you issues? of the tablets?
10 minutes

How long did you have to wait to be seated?

How long did it take from placing your order to receiving your
food?

Did you receive any wrong orders?

How long did it take to complete your payment?
On a scale of 1 to 5, with one being unlikely and 5 being very
likely, how likely are you to visit us again?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3

Yes/No Yes No

Yes/No Yes No
Open-ended Opne-ended
Scaled Very difficult difficult Neither difficult nor easy

Yes/No Yes No
Multiple choice < 1 min 1-5 min 6-10 min

Multiple choice <5 min 5-10 min 11- 15 min

Yes/No Yes No
Multiple choice <1 min 2-5 min >5 min
Scaled Very unlikely unlikely indecisive
ends on question type)
Option #4 Option #5

Easy Very easy

10-20 min >20 min

>20 min

likely Very likely