Sauce & Spoon Project Plan

Task

Milestone: Initiation
Design
Evaluateproject charter -and
stakeholders Goals,
aligndeliverables, scope
them to the project
charter
Schedule Kickoff meeting
Gather historical data on bar bookings

Milestone: Select tablet vendor

Research tablet features and model
Compare tablet pricing
Confirm compatible operating systems
Create contract and statement of work for vendor

Milestone: Tablets Installation

Identify the amount of wiring required at each location
Identify electrician to install tablets
Estimate the wiring installation at each location
Create contract and SoW for electrician
Schedule an appointment with eletrician
Upgrade POS System
Shipping tablets (older version)
Install tablets in bar areas
Integrate tablets with POS software
Conduct initial test of tablets
Swap old tablets with new tablets

Milestone: Menu and Coupon Uploads

Carter new menu and coupon value mock ups for upload
Mock ups
Milestone: Tablets Design and Operations
Connect with marketing
Create contract department
and statement of work to develop design
for Terrific Tablet
Engage Marketing team with Terrific tablets for branding
Vendor - for custom branding and design of the tablet
menu versions
Identify menu and coupon values
Design survey to assess customer satisfation
Enable GPS on all the tablets

Milestone:staff
Schedule Complete
meetingsTraining
with the GM to discuss anything
that could affect waitstaff tips
Develop training enablement plan for the tablet rollout
Create technical troubleshooting and support plan
Pretraining Introduction on tablets
Schedule initial training for managers
Schedule
Pretrainingtraining
engageforwith
waitstaff
staff members and
servers/waiters
Test staff knowledge and usage of training

Milestone: Launch
Create launch day plan
Message about launch date to stakeholders
Have a test run of tablets for friends and family
roject Plan

Notes Start Date Due Date Duration

2 weeks
2 weeks
1 day
2 weeks

5 days
8 days
2 days
2 days

2 days
1 day
2 days
Check electrician to check on whether
mornings or evenings work better with 3 days
their schedule 3 days
lines, so everything’s delayed. Additional 4 4 days
days added to the duration 12 days
8 days
4 hours
1 week
Swapping includes just changing the plugs 1 day

2 weeks
4 hours
 1 week
4 days
2 days
1 week
2 days
2 days

2 days
1 week
4 days
Training in two phases 2 hours
1 day
1 day
2 hours
2 days

2 days
2 hours
2 days
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Initiation
Design project charter - Goals, deliverables, scope
Evaluate stakeholders and align them to the project charter
Schedule Kickoff meeting
Gather historical data on bar bookings

Milestone: Select tablet vendor

Research tablet features and model
Compare tablet pricing
Confirm compatible operating systems
Create contract and statement of work for vendor

Milestone: Tablets Installation

Identify the amount of wiring required at each location
Identify electrician to install tablets
Estimate the wiring installation at each location
Create contract and SoW for electrician
Schedule an appointment with eletrician
Upgrade POS System
Shipping tablets (older version)
Install tablets in bar areas
Integrate tablets with POS software
Conduct initial test of tablets
Swap old tablets with new tablets

Milestone: Menu and Coupon Uploads

Carter new menu and coupon value mock ups for upload
Mock ups

Milestone: Tablets Design and Operations

Connect with marketing
Create contract department
and statement of work to develop design
for Terrific Tablet
Engage Marketing team with Terrific tablets for branding
Vendor - for custom branding and design of the tablet menu
versions
Identify menu and coupon values
Design survey to assess customer satisfation
Enable GPS on all the tablets

Milestone: Complete
Schedule staff meetings Training
with the GM to discuss anything that
could affect waitstaff tips
Develop training enablement plan for the tablet rollout
Create technical troubleshooting and support plan
Pretraining Introduction on tablets
Schedule initial training for managers
Schedule training for waitstaff
Pretraining engage with staff members and servers/waiters
Test staff knowledge and usage of training

Milestone: Launch
Create launch day plan
Message about launch date to stakeholders
Have a test run of tablets for friends and family
 Estimated
Notes Duration Optimistic Most Likely
(Days)

2 weeks 1 week 8 days

2 weeks 1 week 10 days
1 day 2 hours 1 day
2 weeks 3 days 1 week

5 days 3 days 4 days

8 days 5 days 7 days
2 days
2 days 1 day 2 days

2 days 1 day 2 days

1 day 5 hours 1 day
2 days 1 day 2 days
Check 3 days 1 day 1 day
Gettingelectrician to check
shipped from on whether
overseas mornings
and a series of
or evenings work better with their schedule
storms have disrupted supply lines, so 3 days 1 day 2 days
everything’s delayed. Additional 4 days added 4 days 2 days 3 days
to the duration 12 days 8 days 10 days
8 days 5 days 8 days
4 hours 2 hours 4 hours
1 week 4 days 1 week
Swapping includes just changing the plugs 1 day 1 day 1 day

2 weeks 1 week 2 weeks

4 hours 4 hours 1 day

1 week
4 days
2 days
 1 week
2 days
2 days

2 days
1 week
4 days
Training in two phases 2 hours
1 day
1 day
2 hours
2 days

2 days
2 hours
2 days
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

2 weeks L
3 weeks H
1 day H
2 weeks M

6 days H
9 days H
H
3 days H

4 days H
1 day H
3 days M
3 days H
4 days H
4 days H
13 days M
10 days M
1 day L
10 days M
2 days M

3 weeks H
1 day H

M
M
H
H
H
H

M
M
L
H
H
H
H
M

M
H
M
Additional Resources
Title Link Date Added
How does a digital menu app add value
to your restautant business https://www.restroapp.com/blog/digital-menu-app-restaurant-business/
Dec 16 2022
Digital Menu ordering
Best Practices system
for Digital menu: Bar https://www.qrcode-tiger.com/digital-menu-ordering
Dec 16 2022
and Restuarant https://www.barandrestaurant.com/operations/best-practices-your-digital-m
Dec 16 2022
Strategies for new
How to Deploy Yourmenu
Newrollouts
Restaurant https://www.barandrestaurant.com/operations/strategies-new-menu-rollout
Dec 16 2022
Pos Like a Pro https://aptito.com/blog/how-to-deploy-your-new-restaurant-pos
Dec 16 2022
 Notes

Design, options, ordering system

Design, options, how to guide
Tablet best practices, dos/don'ts,
Strategy, planning and checklist
Understand business, track data, transition
 Customers' experience on using the new
tablets.

Average ticket time between placing an

Quality and Evaluation order and delivering to the table 8 mins

for appetizers and 12-15 minutes for
entrees.
Quality Standards Quality Standards
Average
How easyofit10 mins
is to useorthe
less wait time.
tablets, starting
Category and
Customer Experience Criteria/Description
from placing the orders, making
Satisfaction Check
paymentsout to
time of 1 minute. the menus
maintain/update
Tablet ease-of-use in the tablets.
Employee Satisfaction Employee (eg, waitstaff) experience
Increase Revenue
n Are Customers having a better dining
1. Guests who use the tablets are 50%
more likely to recommend the restaurant
to
Do all tablets work as expected? 1. a
98%friend
of customers who use tablets
experience with the tablets?
Are the tablets functioning properly? 1.
2. Appetizer
receiveofthe
5% sales increase
customers
correct who usebytablets
order 10% to
Are they receiving the correct orders? 2. The
report length
technical of the
issues average
How quickly are customers learning how 2. Waitstaff can log into their tablet each customer
week
Have
to we Evaluation
navigateimproved Questions
customer
the tablets? visit
3. Average
accounts
Evaluation
shortens bytime
onwait
the 15%try
first
Indicators
of 10 minutes or Criteria Met?
Does the waitstaff
satisfaction? enjoy using the 3. Guests with shorter wait times report
Were there unintended outcomes? Are less
tablets? 3.
1.
before
Tablet
Waitstaff
customers
error
canlogs
log
are aseated
report theirmaximum
intomore tabletthanof
0
there anywelessons to be wanting to return 20% often
How can improve ourlearned?
process to one error perthe
accounts
those withon
shift try
longerfirst
wait times
0
minimize mistakes? 4. Guests redeem coupons 25% more 0
often 0
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions

Customers' experience on using the

new tablets.

Average ticket time between placing

an order and delivering to the table 8
mins for appetizers and 12-15 minutes
for entrees. Are Customers having a better dining
experience with the tablets?
Average of 10 mins or less wait time. Are they receiving the correct orders?
Have we improved customer
Check out time of 1 minute. satisfaction?

Do all tablets work as expected?

Are the tablets functioning properly?
How easy it is to use the tablets, How quickly are customers learning
starting from placing the orders, how to navigate the tablets?
making payments to maintain/update Were there unintended outcomes?
the menus in the tablets. Are there any lessons to be learned?
 Evaluation Indicators Survey Question
Have you visited Sauce & Spoon in the past?
Have you used Tablets during your past visits?
1. Guests who use the tablets are You experience improvement in the wait time after use
50% more likely to recommend the of tablets.
restaurant to a friend
2. 5% of customers who use tablets to What is your experience of making payments through ta
report technical issues each week
3. Average wait time of 10 minutes or What is your overall experience with the tablets?
less before customers are seated How easy it is to use tablets (including functionality,
4. 98% of customers who use tablets navigation, technical issues, etc)?
receive the correct order
5. Waitstaff can log into their tablet What has been your average wait time?
accounts on the first try
6. Tablet error logs report a maximum Was
On a the checkout
scale process
of 1-5, how youdfast
youand
rateefficient?
the quality of
of one error per shift" your food?
Have you ever recieved any wrong order using tablets?
1. 98% of customers who use tablets
receive the correct order Did you experience any technical issues when using
2. Waitstaff can log into their tablet the tablet?
accounts on the first try
3. Tablet error logs report a maximum On a scale of 1-5 one being the lowest five being the
of one error per shift highest,how do you rate the use of the tablet?
How
How likely areit you
likely is that to
youvisit sauce
would and spoonsauce
recommend again?
and
spoon to a family member or friend?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes/No Yes No
Yes/No Yes No

True/False 1 0

Open-ended

Open-ended

Open-ended
Multiple choice < 5 mins 5 - 8 mins 8 - 12 mins
Yes/No Yes No 3: Neither satisfied nor
Scaled 1: Very Satisfied 2: Somewhat satisfied dissatisfied
Yes/No Yes No

Yes/No Yes No

Scaled Very Easy Easy Medium

Multiple choice Most likely Likely Neutral
Multiple choice Most likely Likely Neutral
epends on question type)
Option #4 Option #5

12 - 15 mins > 15 mins

4: Somewhat
dissatisfied 5: Very dissatisfied

Difficult Very Difficult

Unlikely Never
Unlikely Never