Sauce & Spoon Project Plan

Task Notes Start Date

TIMELINE ADJUSTMENT
Delay in Tablet Shipping
Confirm tablet quantity by Date 1 30/10/2023
Receive tablets within a week of confirmation 31/10/2023
Schedule staff meeting to introduce tablets 1/11/2023
Develop training materials 6/11/2023
Train managers on new system 13/11/2023
Train servers on new system 17/11/2023
Ensure availability of devices for training 23/11/2023
Install tablets at bar area 27/11/2023
Integrate tablets with POS system 29/11/2023
Conduct live order testing 4/12/2023
Milestone 1: Tablet Model Confirmation
Evaluate current tablet stock availability 6/12/2023
Confirm order for current tablet models 7/12/2023
Arrange delivery of tablets from out-of-state warehouse 11/12/2023
Milestone 2: Initial Tablet Installation
Prepare for temporary use of current tablet models 15/12/2023
Plan for swapping to upgraded tablets 20/12/2023
Negotiate with Terrific Tablets for a discount 22/12/2023
Coordinate swapping of old tablets with new ones 26/12/2023
Monitor delivery of new tablets 29/12/2023
Set up new tablets upon arrival 3/1/2024
Update training materials for new tablet models 5/1/2024
Milestone 3: Final Upgrade Completion
 PHASE O
Due Date Duration Task Owner Status WEEK 1
M T W R F

30/10/2023 1 day Mgr Logistic On Schedule

6/11/2023 1 week Mgr Logistic On Schedule
3/11/2023 3 days PM & Mgr Technical On Schedule
10/11/2023 1 week Mgr Training On Schedule
16/11/2023 4 days Mgr Training & Trainer On Schedule
22/11/2023 4 days Mgr Training & Trainer On Schedule
24/11/2023 2 days Mgr Training On Schedule
28/11/2023 2 days Mgr Technical On Schedule
1/12/2023 3 days Mgr Technical On Schedule
5/12/2023 2 days Mgr Technical On Schedule

6/12/2023 1 day Mgr Logistic On Schedule

8/12/2023 2 days Mgr Logistic On Schedule
14/12/2023 4 days Mgr Logistic On Schedule

19/12/2023 3 days PM, Mgr Logistic & Mgr Technical On Schedule

21/12/2023 2 days Mgr Logistic & Mgr Technical On Schedule
25/12/2023 2 days PM, & Mgr Technical On Schedule
28/12/2023 3 days Mgr Logistic & Mgr Technical On Schedule
2/1/2024 3 days Mgr Logistic On Schedule
4/1/2024 2 days Mgr Logistic & Mgr Technical On Schedule
10/1/2024 4 days Mgr Training On Schedule
PHASE ONE PHASE TWO PHASE
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
M T W R F M T W R F M T W R F M T W R F M T W R F M T W R
 PHASE THREE PHASE FOUR
WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Shipping Tablets
Decide on the number of tablets needed
Put order with Terrific Tablets
Shipping and receiving tablets

Coupon and Menu

Compose anditems
Decide which update
willnew menu
have coupons and how much those
coupons are worth
Make mock up for coupon content
Upload coupon item content

Software Installation
Ensure tablet software is synchronized with the POS system. Add code to POS and reboot
Contact FlatPlate
Upgrade POS system to up to 3.0 version

Delay in Tablet Shipping

Confirm the required number of tablets
Receive current tablet models from out-of-town warehouse
Staff meeting to introduce tablets
Develop training materials for current tablet model
Train managers on the current system
Train servers on the current system
Ensure availability of devices for training
Install tablets in the bar area
Integrate tablets with the POS system
Conduct live order testing
Evaluate current tablet stock availability
Confirm order for current tablet models
Arrange delivery of tablets from out-of-state warehouse
Prepare for temporary use of current tablet models
Plan for swapping to upgraded tablets
Negotiate with Terrific Tablets for a discount due to delay
Coordinate swapping of old tablets with new ones
Monitor delivery of new tablets
Set up new tablets upon arrival
Update training materials for new tablet models
 Estimated
Notes Duration Optimistic Most Likely
(Days)

1 day 1 day 2 days

1 day 1 day 2 days
depends on the stock 10 days 1 week 8-9 days

5 days 5 days 1-2 weeks

1 day 1 day 2-3 days
1 day 1 day 2-3 days
1 day 1 day 2 days

stem. Add code to POS and reboot 5 hours 5 hours 1 day

1 day 1 day 2-3 days
5 days 5 days 1 week

1 day
11 days
3 days
1 week
4 days
4 days
2 days
2 days
3 days
2 days
1 day
2 days
4 days
3 days
2 days
2 days
3 days
3 days
2 days
4 days
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

3 days H
3 days H
10 days H

2 weeks M
3 days H
3 days H
2 days H

2 days H
3 days H
2 weeks M
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Faster and more efficient ordeCustomer Experience
Faster and more efficient pay Customer Experience
Reliable tablet performance wiTechnology Performance
Order accuracy of 98%. Order Accuracy
Reduction of lobby wait time tCustomer Waiting Time
n
- What is the average ticket time from
ordering
- What isto food
the delivery?
average time- required
Do for - Average ticket time from ordering to
customers Evaluation
perceive Questions
the ordering Evaluation
food delivery. Indicators
- Customer satisfaction Criteria Met?
the payment process? - Do customers
experience
perceive theas faster and
payment more as
process efficient?
faster survey results.
-- Average payment processreporting
time. - FALSE
- How many customers report technical Percentage of customers
and more
issues efficient? Customer satisfaction survey results. FALSE
- What with the tablets?
percentage - Is the
of orders aretablet technical issues. - Tablet technical
functioning
accurate? properly?
- Do customers feel their performance
- Percentage testing.
of accurate orders. - FALSE
- What is the average customer wait time
orders match what they requested?
in the lobby? - Do customers feel the Customer satisfaction
- Average customer lobbysurvey
waitresults.
time. - FALSE
wait time has reduced? Customer satisfaction survey results. FALSE
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Survey Questions What is the average ticket time from
ordering to food delivery? Do
Quality Standards
customerstheperceive
What is Evaluation the
timeordering
averageQuestions required for
Criteria/Description
Faster and more efficient ordering and experience as faster and
the payment process? Domore
customers
food delivery
Faster and experience.
more efficient payment efficient?
perceive the payment process as
Reliable tablet performance with less How many customers report technical
process.
than 5% of customers reporting faster
issues and more efficient?
with the tablets? Is the
What percentage of orders aretablet
technical issues. functioning
accurate? properly?
What is theDo customers
average feel their
customer wait
Order accuracy of 98%.
Reduction of lobby wait time to ten orders match what they requested?
time in the lobby? Do customers feel
minutes or less. the wait time has reduced?
Average ticket time from ordering to
Evaluation
food delivery. Indicators
Customer satisfaction Survey Question
survey
Averageresults.
payment processreporting
time. Have you visited Sauce & Spoon before?
Percentage of customers
Customer satisfaction survey results.
technical issues. Tablet technical How did you find the tablet's overall functionality?
performance
Percentage oftesting.
accurate orders. Did you encounter any technical issues with the tablet?
Customer satisfaction
Average customer lobby survey results.
wait time. Please describe any technical issues you faced.
Customer satisfaction survey results. How long did you wait for your order to be served?
Was your order
How would accurate
you rate and of
the ease as navigating
expected?the tablet
menu?
Whatlikely
How was your overall
are you dining experience
to recommend tonight?to
our restaurant
others?
What didanything
Is there you like you
mostwould
aboutimprove
using the tablet?
about the tablet
system?
How did feel
Did you the the
tablet affect
tablet your overall
enhanced yourdining
diningtime?
experience?
Would youfeedback
Any other prefer traditional
you'd likemenus over
to share digital
about tablets?
your
experience?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes/No Yes No
Scaled Poor Fair Good
Yes/No Yes No
Open-ended
Multiple choice Less than 10 mins 10-20 mins 20-30 mins
True/False 1 FALSE
Scaled Very Difficult Difficult Neutral
Scaled Very Unsastified Unsastified Neutral
Scaled Very Unlikely Unlikely Neutral
Open-ended
Open-ended
Multiple choice Shortened No Change Lengthened
Yes/No Yes No
Yes/No Yes No
Open-ended
epends on question type)
Option #4 Option #5

Very Good Excellent

More than 30 mins

Easy Very Easy

Satisfied Very Satisfied
Likely Very Likely