Sauce & Spoon Project Plan

Task

Milestone 1: Order Tablets

1.1 Observe Nearby restaurant that successfully rolled out Tablet integration
1.2 compare tablet features
1.3 compare tablet pricing
1.4 Order Tablets for bars
1.5 Evaluiate and update restaurant WiFi capabilities

Milestone 2: Install Tablets

2.1 Get bids for electrician to wire the Bar spaces for the tablets
2.2 Send SoW for installation
2.3 Install Tablets on bars
Milestone 3: Integreate POS on Tablet
3.1 Create survey for precheckout screen on tablet
3.2 Install POS Software on tablets
3.3 Test POS ordering with kitchen
3.4 Test POS ordering with bar
3.5 Test Checkout process on tablet
3.6 Contact Terrific Tablets marketing department to update tablet menu
branding
Milestone 4: Train Staff on Tablet
4.1 Train Management on Tablet
4.2 Meet with waitstaff to introduce the tablet rollout
4.3 Train FOH on tablet software
4.4 Train BOH on Tablet Software
4.5 Run mock order through system with FOH and BOH
4.6 Design friends and Family Invite email
4.7 Send F and F email
4.8 F and F Pilot event
Milestone 5: Update Menu on Tablet
5.1 Carter Submits menu changes and coupons for review
5.2 Interview photographers and make a hire.
5.3
5.4 Schedule the foodTablets
Contact Terrific and restaurant photoshoot.
marketing department to update tablet menu
branding
5.5 Upload Coupon details to the tablet
5.6 Deliver Menu picture to Terrific Tablets
5.7 Upload menu photos to the tablet
Mileston 6: Update Website and Online Ordering System
6.1 Interview website designers and make a hire.
6.2 Interview website developers and make a hire.
6.3 Work with restaurant owners to gather new content ideas for the website.
6.4 Design and implement new content for the website.
6.5 Create online ordering loyalty program incentives.
Milestone 7: Train Staff OLO
7.1 Develop online ordering training for staff.
7.2 Execute the online ordering training.
7.3 Test the new website and ordering system.
7.4 Add website analytics software to monitor visitor activity.
7.5 Sign up for third-party delivery platforms and add menu content.
ect Plan

Notes Start Date Due Date Duration

1/1/ 1/2/ 4 hours

blet integration
1/1/ 1/3/ 3 hours
1/1/ 1/3/ 8 Hours
1/4/ 1/4/ 1 hour
1/2/ 1/2/ 1 hour
Nothing happens with tablets in week 2 while they
ship
1/1/ 1/3/ 1 week
1/4/ 1/4/ 2 hours
1/15/ 1/15 8 hours

1/15/ 1/16/ 4 Hours

1/16/ 1/16/ 2 Hours
1/17/ 1/17/ 2 Hours
1/17/ 1/17/ 1 Hour

1/16/ 1/16/ 2 Hours

1/18/ 1/18/ 4 Hours

1/18/ 1/18/ 30 min
1/22/ 1/22/ 2 hours
1/22/ 1/22/ 2 Hours
1/22/ 1/22/ 1 Hour
1/15/ 1/16/ 6 Hours
1/17/ 1/17 1 hour
1/23/ 1/23/ 4 hours
 1/8/ 1/12/ 1 week
1/8/ 1/9/22 2 days
1 day for reshoot 1/10 1/11/ 2 days
1/18/ 1/18/22 1 day
1/22/ 1/23/ 2 DAYS
1/15 1/15 1 day
1/16 1/17 2 days
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R

Seydou/Peta/Deanna/
Alex/Carter/Gilly
Seydou
Seydou
Seydou
Seydou

Peta
Peta
Gilly and Alex

Seydou
Seydou/carter/
Seydou/Gilly/Alex
Seydou/Gilly/Alex

Seydou

Seydou
Gilly/Alex
Gilly/Alex
Carter/Kitchen Managers
Carter/Gilly/Alex
Peta/Graohic Des.
Peta/Graohic Des.
Full Staff
Carter
Deanna
Peta
Seydou
Seydou
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W

Ω
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task
Observe Nearby restaurant that successfully rolled out
Tablet integration
Create short dining survey pre-pay to gather data
Milestone 1: Order Tablets
1.1 compare tablet features
1.2 compare tablet pricing
1.3 Order Tablets for bars
1.4 Evaluiate and update restaurant WiFi capabilities
Milestone 2: Install Tablets
2.1 Get bids for electrician to wire the Bar spaces for the tablets
2.2 Send SoW for installation
2.3 Install Tablets on bars
Milestone 3: Integreate POS on Tablet
3.1 Install POS Software on tablets
3.2 Test POS ordering with kitchen
3.3 Test POS ordering with bar
3.4 Test Checkout process on tablet
3.5 Contact Terrific Tablets marketing department to update tablet
menu branding
Milestone 4: Train Staff on Tablet
4.1 Train Management on Tablet
4.2 Meet with waitstaff tointroduce the tablet rollout
4.3 Train FOH on tablet software
4.4 Train BOH on Tablet Software
4.5 Run mock order through system with FOH and BOH
4.6 Design friends and Family Invite email
4.7 Send F and F email
4.8 F and F Pilot evnet
Milestone 5: Update Menu on Tablet
5.1 Carter Submits menu changes and coupons for review
5.2 Interview photographers and make a hire.
5.3
5.4 Schedule the foodTablets
Contact Terrific and restaurant photoshoot.
marketing department to update
tablet menu branding
5.5 Upload Coupon details to the tablet
Mileston 6: Update Website and Online Ordering System
6.1 Interview website designers and make a hire.
6.2 Interview website developers and make a hire.
6.3 Work with restaurant owners to gather new content ideas for the website.
6.4 Design and implement new content for the website.
6.5 Create online ordering loyalty program incentives.
Milestone 7: Train Staff OLO
7.1 Develop online ordering training for staff.
7.2 Execute the online ordering training.
7.3 Test the new website and ordering system.
7.4 Add website analytics software to monitor visitor activity.
7.5 Sign up for third-party delivery platforms and add menu content.
 Estimated
Notes Duration Optimistic Most Likely
Chilis and Applbees have had these since 2015, (Days)
speaking with a GM from a local location could be
eye opening 1 day opt
A 2-3 item survey 1 day opt
1 day opt
1/2 day opt
1/4 day opt
1/4 day Most Likely
1 day opt
1 day Most Likely
deas for the website.
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

H
H
H
M
H
M
H
M
Additional Resources
Title
Why tablets in Restaurants are here to
stay
How tablets can help your restaurant
CBS: Sped up service with tablets
6 ways tablets changed the restaurant
Link Date Added
https://www.eater.com/2017/10/5/16428750/tablet-technology-restaurants-
https://pointofsale.com/how-tableside-ordering-can-help-your-restaurant/
https://www.cbsnews.com/news/tabletop-tablets-speed-up-restaurant-serv
https://modernrestaurantmanagement.com/six-ways-tablets-changed-the-d
 Notes

effect on restaurant customer service

benefits of tablets
effects of tablets
diners' experience: Less human error, chorter wait times
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Customers have appetizer delivered in 8
Productivity/Effectiveness minutes
Customers have entrees delivered 12-15
Productivity/Effectiveness minutes from ordering
Functionality Check out5%
less than time
of under
tablet one minutereport
customers
Productivity/Effectiveness technical issues each week
Customer Satisfaction 98% order accuracy
Customer Satisfaction 10 min average guest seating wait time
n
How doesEvaluation Questions
the tablet improve staff Evaluation Indicators Criteria Met?
effectiveness?
How do the tablets mprove staff Decreased table turn time 0
effectiveness? Decreased table turn time 0
Does the tablet function quickly? 95% functionalty survey score 0
Does the tablet
How does function
the product effectively?
make customers 95% functionalty survey score 0
experiece better?
How does the tablet make customers 95% customer satisfaction survey score 0
experiece better? 95% customer satisfaction survey score 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Survey Questions
Quality Standards
CustomersCriteria/Description
have appetizer delivered in How does Evaluation
the tabletQuestions
improve staff
8 minutes effectiveness?
Customers have entrees delivered 12- How do the tablets mprove staff
15 minutes from ordering effectiveness?
Check out5%
less than time
of under
tablet one minute
customers Does the tablet function quickly?
report technical issues each week Does the tablet
How does function
the product effectively?
make
98%
10 minorder accuracy
average guest seating wait customers
How does the experiece better?
tablet make customers
time experiece better?
 Evaluation Indicators
Decreased table turn time
Decreased table turn time
95% functionalty survey score
95%
95% functionalty survey score
customer satisfaction survey
score
95% customer satisfaction survey
score
Were you happy with Survey Question
the wait time for your appetizer
arrival time
Were you happy with the wait time for your main
course arrival?
Was the check out process fast?
Did your tablet have any technical issues?
My order arrived as I placed it.
I was seated within 10 minutes of arrival
I would
My serverreturn
wastoable
the to
Sauce and Spoon
help with any tablet questions I
had
Any other comments about your experience?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes/No yes no
Yes/No yes no
Yes/No yes no
Yes/No yes no
True/False 1 0
True/False 1 0
Scaled 1 2 3
Multiple choice Yes no N/A
Open-ended
epends on question type)
Option #4 Option #5

4 5