Sauce & Spoon Project Plan

Task

Getting stakeholders feedback

Align and evaluate stakeholders
Create project charter (scope and goals)
Schedule kick off meeting
Schedule staff meeting with the GM to discuss the new tablet rollout
Select a tablet model and test it
Choose a local Vendor with the stock of tablets chosen
Create contracts and statements of work for vendors
Getting the delivery of tablet stock into the pilot locations
Tablet customization and software sink with POS
Getting coupon mock ups ready
Uploading the menu items and coupon values onto the tablet
Create troubleshoot/support plan
Mapping out the bar section area and number of table
Schedule an electrician to get connection on each table
Schedule a training for a small team of managers,
Waitstaff training at each location
Invite friends and family to do a test run of the tablets
Message about launch date to stakeholders
Project Plan Updates
Update marketing/social media plan/calendar
Create launch day plan: staffing, troubleshooting, etc.
Launch day
ject Plan

Notes Start Date Due Date Duration

1/1/ 1/1/ 1
1/2/ 1/4/ 2
1/4/22 1/10/22 7
1/11/22 1/11/22 1
1/11/22 1/11/22 1
1/12/22 1/18/22 6
1/19/22 1/25/22 6
1/26/22 1/26/22 1
1/27/22 2/7/22 10
2/7/22 2/10/22 3
2/10/22 2/22/22 12
2/10/22 2/10/22 1
2/11/22 2/11/22 1
2/12/22 2/14/22 2
2/15/22 2/15/22 1
2/16/22 2/16/22 1
2/17/22 2/24/22 7
2/25/22 2/26/22 2
2/27/22 2/28/22 2
2/29/2022 3/5/22 6
3/5/22 3/15/22 10
3/15/22 3/29/22 14
3/30/22 3/30/22 1
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T
Peta
Pera
Peta
Peta
Deanna
Seydou
Deanna
Deanna
Peta
Seydou
Carter
Carter
Seydou
Gilly and Alex
Seydou
Seydou
Gilly and Alex
Peta
Peta
Peta
Seydou
Deanne, Seydou and Peta
Peta
E PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
W R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Project Initiation
Getting stakeholders feedback
Align and evaluate stakeholders
Create project charter (scope and goals)
Schedule staff meeting with the GM to discuss the new tablet rollout
Schedule kick off meeting

Choosing Tablet
Select a Tablet Model
Check for the tablets market price
Testing the Tablet

Selection of Vendor and tablets delivery

Getting a list of local Vendors
Choose a local Vendor with the stock of tablets chosen
Create contracts and statements of work for vendors
Getting the delivery of tablet stock into the pilot locations

Tablets Installation
Tablet customization and software sink with POS
Getting coupon mock ups ready
Uploading the menu items and coupon values onto the tablet
Create troubleshoot/support plan
Mapping out the bar section area and number of table
Schedule an electrician to get connection on each table
Install tablets

Training staff
Schedule a training for a small team of managers,
Waitstaff training at each location

Launching the Sevice

Invite friends and family to do a test run of the tablets
Message about launch date to stakeholders
Project Plan Updates
Update marketing/social media plan/calendar
Create launch day plan: staffing, troubleshooting, etc.
Launch day
 Estimated Duration
Notes (Days)
Optimistic

2
7
1
1
1

1
1
3

2
1
3
7

3
7
1
3
3
1
1

2
3

1
1
3
3
3
1
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

H
H
H
H
H

H
M
H

H
H
M
M

H
H
H
H
H
H
M

H
H

H
H
H
H
H
H
H
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Reducing the Criteria/Description
average ticket time by an average 8
Customer satisfaction via a faster anmin for appetizer and 12-15 min for entrees
Faster checkout time Having a one
Less then 5% minute checkout
complains about time or less
technical tablet
Less reporting of tablets technical i issues from customer
Tablet ordering accuracy 98% accurate order
Less customer wait time in lobby Reducing customer wait time by about 10 min
 Evaluation
Is a faster and Questions
efficient evaluation being Evaluation Indicators
provided? Time
Is
Is there
there a faster
any checkout
complaints after thethe
regarding tablets rollout? Time
technical
issues in tablet?
Are customer satisfied with the ordering accuracy No of customers
on tablet? No of orders
Has the customer wait time reduced? Time
Criteria Met?
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Survey Questions
Quality Standards
Reducing the average ticket time by an
Criteria/Description
average 8 min for appetizer and 12-15 min for Evaluation Questions
entrees Are customer being served efficiently?
Having a one
Less then 5% minute checkout
complains about time or less
technical tablet Is
Arethere
therea any
faster service ? regarding the
complaints
issues from customer tablets?
98% accurate order Is the order system working properly?
Reducing customer wait time by about 10 min Has the customer wait time reduced?
 Evaluation Indicators Survey Question
Time How many times have you visited sauce and Spoon's previously?
Time Do you use tablet ordering when you visit Sauce and Spoon's?
No of customers If yes, is it easy to use?
No of orders On a scale of 1-5, what was the tablet experience like?
Time How was your experience with the tablets navigation?
Was thehave
Do you foodany
order accuracy
other goodwith
interaction or bad?
the tablet that might help
us?
Hiw would you rate our ticketing time on a scale of 1-5?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
ends on question type)
Option #4 Option #5