Team Meeting

July 21st / 10:00 AM / CONFERENCE ROOM

Attendees
 Financial Analyst
 Fulfillment Director 
 Human Resources Specialist 
 Quality Assurance Tester 
 Customer Service Manager 
 IT Specialist
 Inventory Manager
 Training Manager

Purpose and Expectations

Review project metrics and deliverables to meet customer satisfaction

Agenda
● Topic #1: Discuss results of Deliveries

● Topic #2: Customer Satisfaction Feedback & Needs

● Topic #3: Marketing, Website, and Guides feedback to move forward

Notes
● Work with Inventory and Fulfillment team to ensure orders are filled in time
● Brainstorm new ideas to increase drivers to increase deliveries by 90%—a solid
improvement, but still short of our 95% target while also establishing enough driver to meet
 2

customers overwhelmingly preferred deliveries before normal business hours and early in
the day. 
● Continue to improve website and marketing materials to inform customers on program.
○ Many respondents found the guides and tutorials helpful. A number of customers
volunteered that a live chat option would further improve customer support. 

Action Items
1. Continue to follow up with HR to secure enough drivers to set up deliveries during
customers preferred times of delivery to increase by 10% to meet 90% delivery. (Human
Resources Specialist, Fulfillment Director, and Inventory Manager)
2. Continue to improve website software to customers (IT Specialist, Quality Assurance
Tester, and Training Manager)
3. Continue to evaluate and measure marketing and guide to inform customers of program
and expectations. (Customer Service Manager and Training Manager)