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  • Phone Script Floor

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    Alex H
    21 views4 pages
    This document outlines a script for Pizza Hut customer service representatives to use when taking orders over the phone. It provides guidance on confirming customer details like name and address, taking orders including crust type and pickup/delivery time, offering additional items to purchase, reviewing orders for accuracy, disclosing delivery details such as costs and payment methods, and closing the interaction by thanking the customer.

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    Call Center Script

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    This document outlines a script for Pizza Hut customer service representatives to use when taking orders over the phone. It provides guidance on confirming customer details like name and address, taking orders including crust type and pickup/delivery time, offering additional items to purchase, reviewing orders for accuracy, disclosing delivery details such as costs and payment methods, and closing the interaction by thanking the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views4 pages

    Phone Script Floor

    Uploaded by

    Alex H
    This document outlines a script for Pizza Hut customer service representatives to use when taking orders over the phone. It provides guidance on confirming customer details like name and address, taking orders including crust type and pickup/delivery time, offering additional items to purchase, reviewing orders for accuracy, disclosing delivery details such as costs and payment methods, and closing the interaction by thanking the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    INTRO & INFO

    PIZZA HUT
    INTRO

    THANK YOU FOR CALLING PIZZA HUT


    THIS IS _______, WILL BE FOR
    DELIVERY OF CARRY OUT?
    QUALITY SCRIPT

    CONFIRMATION
    OK, GREAT MAY I HAVE YOUR
    PHONE NUMBER?
    IF NAME SHOWS IN SYSTEM
    AM I SPEAKING WITH SARAH?
    IF NO INFORMATION AVAILABLE

    WHAT'S YOUR NAME?


    (CONFIRM CUSTOMER NAME)
    DELIVERY & PICK UP DELIVERY
    PIZZA HUT IF ADDRESS SHOWS IN SYSTEM

    THE ADDRESS I HAVE IS 8108


    PUMPKIN HILL LANE, ZIP
    CODE 33029

    DELIVERY
    IF NOTHING SHOWS IN SYSTEM

    CAN YOU PLEASE PROVIDE ME


    QUALITY SCRIPT

    WITH YOUR ADDRESS?

    PICK UP
    TO CONFIRM LOCATION

    OK, TO CONFIRM, YOU CAN


    PICK UP AT MIAMI AVENUE,
    NEXT TO MCDONALDS
    ORDER & ITEMS
    PIZZA HUT ORDER
    TELL ME, WHAT I CAN GET FOR YOU?
    CRUST
    WHAT KIND OF CRUST?

    TIME
    AND YOUR ORDER WILL BE READY
    AT 10:05 PM IN 15 MIN

    UPSELL
    QUALITY SCRIPT

    AFTER YOU ASK, SOMETHING ELSE?


    WOULD YOU LIKE TO GET A PEPSI,
    WINGS OR BROWNIE?

    ORDER CONFIRMATION
    TO VERIFY WE'RE IN THE SAME PAGE
    OK, LET ME CONFIRM I HAVE A
    PERSONAL PAN PIZZA JUST CHEESEE...
    DISCLOSURES
    DISCLOSURES
    PIZZA HUT FOR DELIVERY (CASH)

    IT WILL BE $42.54 TAXES AND


    DELIVERY INCLUDED, AND IT WILL
    BE DELIVERED AT 10:30 PM,
    REMEMBER OUR DRIVER DOES
    NOT TAKE $100 BILLS AND ONLY
    CARRIES $20 IN CHANGE

    DISCLOSURES
    FOR DELIVERY (CARD)

    (AFTER YOU PROCESSED THE


    PAYMENT) OK GREAT, THE
    PAYMENT WENT THROUGH,
    REMEMBER THE CARD MUST BE
    QUALITY SCRIPT

    PRESENT WHEN THE DRIVER


    ARRIVES.

    CLOSING
    THANK YOU FOR CHOOSING
    PIZZA HUT. HAVE A GOOD ONE.

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