"Please immediately get or remove your

print-out especially if it contains sensitive

information of client, employee and Bank
information."

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Data Privacy Act & Account Confidentiality

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1. content
1. Definition
2. Kinds of Data that DPA Protect 
3. How to Handle Personal Information
4. Who is Responsible for Data Privacy
5. Benefits of Data Privacy
6. Serious Offenses 
7. A Day in a Life of a BDO Employee
8. What’s in it for me?
9. Other Reminders
10.Learning Assessment
EXIT COURSE
LESSON 8 - What’s in it for me?
EXIT COURSE

Other Reminders
How else can the branches protect client's data privacy in their day-to-day transactions?
We have to practice extreme caution when recycling paper. 

Personal or sensitive information of individuals and of the Bank if unnecessarily exposed, may put the Bank at risk of non-
compliance and be subject to sanctions or penalties under the law. In this regard, please be reminded to:

a. NOT reuse paper containing personal or sensitive information.

b. USE clean paper when releasing documents to clients (e.g. bank certification, instant statement, etc). 

c. Properly dispose of documents containing personal or sensitive information if no longer needed (e.g. by shredding, cutting
into small parts such that the resulting material cannot be reconstructed). 

d. Securely store documents containing personal or sensitive data that are still needed.

Continued

Branches are advised to print (in bold font) and attach this reminder on the front part of your branch printer: 

 "Please immediately get / remove your print-out especially if it contains sensitive information such as client, employee and
Bank information."

Continued
When calling clients, use the contact number in the record or system. 

If a family member or relative answers, *DO NOT disclose any information, transaction or account details.

And in case the contact number on record could not be reached……

• DO NOT search for client’s family member or relative for confirmation or disposition. 
• DO NOT message client via social media for any transaction or any other.

Continued

Be reminded also on the latest HR advisory released to all

employees regarding Access to Client Information.

HR Advisory
Continued
Being a BDO employee, having access to client / account information is a RESPONSIBILITY and
NOT A PRIVILEGE. 

DO NOT TAKE THIS LIGHTLY. 

• 1

There have been many cases of employee dismissals caused by violations on data privacy and
bank secrecy. 
1
There have been many cases of employee dismissals caused by violations on data privacy and
bank secrecy. 
• 2

Do not risk your career and future for simple favors to friends and relatives.
2
Do not risk your career and future for simple favors to friends and relatives.
Continued
Maintaining data privacy is everyone's responsibility so compliance of all branch personnel is
expected.

In today's data-driven economy, privacy has become the proxy for trust: if you allow my privacy to be
breached, you lose my trust, and if you lose my trust, you lose my business.
Mr. Dondi Mapa / Former Deputy Privacy Commissioner
In today's data-driven economy, privacy has become the proxy for trust: if you allow my privacy to be
breached, you lose my trust, and if you lose my trust, you lose my business.
Mr. Dondi Mapa / Former Deputy Privacy Commissioner
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Additional lesson content has been loaded.
Top of page
SKIP TO LESSON

Data Privacy Act & Account Confidentiality

80% VIEWED

1. content
1. Definition
2. Kinds of Data that DPA Protect 
3. How to Handle Personal Information
4. Who is Responsible for Data Privacy
5. Benefits of Data Privacy
6. Serious Offenses 
7. A Day in a Life of a BDO Employee
8. What’s in it for me?
9. Other Reminders
10.Learning Assessment
EXIT COURSE
LESSON 8 - What’s in it for me?
EXIT COURSE

Other Reminders

How else can the branches protect client's data privacy in their day-to-day transactions?
We have to practice extreme caution when recycling paper. 

Personal or sensitive information of individuals and of the Bank if unnecessarily exposed, may put the Bank at risk of non-
compliance and be subject to sanctions or penalties under the law. In this regard, please be reminded to:

a. NOT reuse paper containing personal or sensitive information.

b. USE clean paper when releasing documents to clients (e.g. bank certification, instant statement, etc). 

c. Properly dispose of documents containing personal or sensitive information if no longer needed (e.g. by shredding, cutting
into small parts such that the resulting material cannot be reconstructed). 

d. Securely store documents containing personal or sensitive data that are still needed.
Continued

Branches are advised to print (in bold font) and attach this reminder on the front part of your branch printer: 

 "Please immediately get / remove your print-out especially if it contains sensitive information such as client, employee and
Bank information."

Continued
When calling clients, use the contact number in the record or system. 

If a family member or relative answers, *DO NOT disclose any information, transaction or account details.

And in case the contact number on record could not be reached……

• DO NOT search for client’s family member or relative for confirmation or disposition. 
• DO NOT message client via social media for any transaction or any other.

“In today’s data-driven economy, privacy has become the proxy for trust: if you allow my privacy
to be breached, you lose my trust, and if your lose my trust, you lose my business.” Dondi Mapa