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JOB DESCRIPTION
INCUMBENT:
JOB PURPOSE
Responsible for day-to-day activities and support of the Digital Banking; this includes
online banking, mobile apps, mobile deposit, online deposit account opening, online loan
applications, and the bank website. Processing, managing, and supporting online deposit
account opening and loan applications. Providing service and support for co-workers and
customers on Digital Banking services. Performing operational functions for Digital
Banking.
CONTACTS
Daily contact with bank customers, supervisor, co-workers, other bank departments and
managers.
SPECIFIC REQUIREMENTS
1. Have a passion for technology.
2. Have a passion or helping customers and employees.
3. High school diploma or equivalent experience. Four year college degree
preferred.
4. Excellent customer service and communication skills.
5. Detail oriented.
6. Conflict resolution skills.
7. Ability to effectively access and interpret information on computer screens,
documents, and reports.
8. Knowledge of personal computer and related word processing and spreadsheet
software.
9. Ability to effectively troubleshoot computer related issues.
10. Proficient application of email etiquette
PREFERRED REQUIREMENTS
PHYSICAL REQUIREMENTS
Office setting with moderately varied desk-oriented activity, with fatigue being relieved
by opportunities to stand and move around in a comfortable environment. Repetitive
movement of fingers, wrist and hand.
NOTICE
1. This job description in no way states or implies that these are the only tasks to be
performed by the incumbent occupying this position. The incumbent will be required to
follow any other instructions and to perform any other job-related duties.
Date Date