VERABANK

JOB DESCRIPTION

JOB TITLE: Digital Banking Specialist

DEPARTMENT: Retail Banking/Digital Banking

INCUMBENT:

SUPERVISOR: E Branch Manager or Chief Retail Officer

FLSA STATUS: Non-Exempt

DATE: July 3, 2019

____________________________________________________________________

JOB PURPOSE

Responsible for day-to-day activities and support of the Digital Banking; this includes
online banking, mobile apps, mobile deposit, online deposit account opening, online loan
applications, and the bank website. Processing, managing, and supporting online deposit
account opening and loan applications. Providing service and support for co-workers and
customers on Digital Banking services. Performing operational functions for Digital
Banking.

DUTIES AND RESPONSIBILITIES

1. Manage online deposit account applications, including reviewing pending
applications, contacting customers who failed to complete an application, and
processing approved applications. Follows designated account opening
procedures. Research and resolve account opening problems.
2. Accepts online loan applications and facilitates the customer’s consumer loan
process. Follows designated consumer loan procedures. Research and resolve loan
problems.
3. Provide Digital Banking expertise for VeraBank employees as they service
customers Digital Banking needs, including hardware and software
troubleshooting and diagnosis
4. Pull Digital Banking reports and perform manual clean-up of data (inactives, e-
Statement changes, removing closed accounts from Bill Pay, etc.)
5. Be one of the go-to people Digital Banking knowledge in the bank, including
knowledge of processes, systems, and policy and procedures
6. Process Digital Banking operational functions
7. Create Digital Banking training and help resources for VeraBank employees
8. Proactively look for ways to solve Digital Banking problems and to improve
Digital Banking processes, reporting, etc.

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 9. Communicate with 3rd party vendors
10. Exceeding expectations of customers and co-workers
11. Complies with all applicable laws and regulations.
12. Other tasks as assigned

CONTACTS
Daily contact with bank customers, supervisor, co-workers, other bank departments and
managers.

SPECIFIC REQUIREMENTS
1. Have a passion for technology.
2. Have a passion or helping customers and employees.
3. High school diploma or equivalent experience. Four year college degree
preferred.
4. Excellent customer service and communication skills.
5. Detail oriented.
6. Conflict resolution skills.
7. Ability to effectively access and interpret information on computer screens,
documents, and reports.
8. Knowledge of personal computer and related word processing and spreadsheet
software.
9. Ability to effectively troubleshoot computer related issues.
10. Proficient application of email etiquette

PREFERRED REQUIREMENTS

1. Two to three years customer service experience.

2. Ability to work independently and as a team with excellent time management
skills.
3. Knowledge of banking and various banking departments.
4. Very proficient in computers, smartphones, tablets and their operating systems,
software and other technologies.

PHYSICAL REQUIREMENTS
Office setting with moderately varied desk-oriented activity, with fatigue being relieved
by opportunities to stand and move around in a comfortable environment. Repetitive
movement of fingers, wrist and hand.

NOTICE
1. This job description in no way states or implies that these are the only tasks to be
performed by the incumbent occupying this position. The incumbent will be required to
follow any other instructions and to perform any other job-related duties.

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2. Requirements are representative of minimum levels of knowledge, skills, and/or
abilities. To perform in this position successfully, the incumbent will possess the abilities
and aptitudes to perform each task proficiently.
3. Ability means to possess and apply both knowledge and skill.
4. This position description has excluded the marginal or peripheral functions that are
incidental to the performance of primary functions. All requirements are essential to the
function of the position.
5. This job description describes the minimum selection requirements to qualify for the
position. However, promotion and other employment decisions are also based on Bank
needs, being in good standing, fully competent performance, and other non-
discriminatory issues.
6. All requirements are subject to possible modification to reasonably accommodate
individuals with disabilities.
7. Some requirements may exclude individuals who pose a direct threat or significant
risk to the health and safety of themselves or other employees.
8. This position description does not create an employment contract, implied or
otherwise, other than an “at will” employment relationship.

Employee Department/Division Manager

Date Date

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