HOW TO - Install The Ingenico Lane® 3000 - 7000 - 8000 PIN Pad

6/23/22, 11:20 AM HOW TO: Install the Ingenico Lane® 3000 / 7000 / 8000 PIN Pad
ECRS® Online Manual
HOW TO: Install the Ingenico Lane®

3000 / 7000 / 8000 PIN Pad
ECRS OLM Portal > ECRS Hardware > Scanners > HOW TO: Install the Ingenico Lane® 3000 / 7000 /
8000 PIN Pad
https://olm.ecrs.com/hardware/?page_id=3079 1/23
The purpose of this document is to guide you through installing the Ingenico® Lane 3000 / 7000 /
8000 Payment terminals (PIN Pads) for use with CATAPULT® Transaction Server (TS). The
document describes how to unpack, install, and initiate use of the devices with CATAPULT.
Directions are given to modify the Peripheral Profile assigned to the terminal where the terminal
will be used.
Important

CATAPULT TS 5.5.3 or higher is required to support the Ingenico Lane 3000 / 7000 / 8000.
The devices will not operate successfully with earlier CATAPULT releases.
The six general steps to install this device are:
1. Unbox & Inspect the Device
2. Connect to Data and Power
3. Mount the PIN Pad on the Device Stand
4. Update Required Software
5. Load Forms
6. Load Payment Device Images
7. Add Advanced Settings
8. Edit the Terminal’s Peripheral Profile
This document is a generally brief installation summary; for more information, consulting the
manufacturer’s guides:
Lane/3000: NAR User Guide

NAR Lane/7000: User Guide
Lane/8000: NAR User Guide
(Ingenico®, Inc, Alpharetta, GA 3005: Author) The illustrations in this document are used with
permission from Ingenico, Inc.
Follow the steps in each main preparation step below to ready your Ingenico Lane device for use:
1) Unbox & Inspect the Device

Your PIN Pad will be shipped in the manufacturer’s carton. Carefully inspect the contents during
unpacking for signs of tampering or shipping damage.
1. Consult the manufacturer operating manuals (Section 3) to identify and conform to

manufacturer’s recommendations for operating environment. A limited list of operating
environment requirements includes:
a. Electrical Supply
i. Access to a safe electrical power outlet
ii. Meet local standards and regulations
b. Ambient temperature: 0°C to +45°C

c. Max humidity: 85% non-condensing at +40°C
d. Max altitude: 2000m
e. Separation from electronically active security tag deactivation pad: 30 cm (12 in).
2. Open the shipping carton top and remove the included items, depending on your equipment
configuration:
a. Terminal unit
b. Installation guide
c. Cable (specific to your connectivity requirements)
d. Power supply unit and power cord
e. Stylus (for the Lane/7000 and Lane/8000)
f. Screws to fasten the cable connector.
3. Save the shipping materials for future repacking or relocation
2) Connect to Data and Power

The electrical connections for the PIN Pad include data and power feeds. Follow the directions to
power the PIN Pad and connect it to the host terminal.
1. Flip the terminal over to locate the single port (socket), used for power and data, located on
the back / bottom of the terminal as shown below.
2. Insert the combined power/data connector to the Cable Connector Socket on the PIN Pad.
3. Two screws (M2.5 x 8 mm) may be used to hold the cable connector more firmly.
4. Depending on you chosen configuration, either of two data / power configurations may be
selected
a. If Power is supplied by wall outlet through a power supply:
i. Connect the power cable to the power supply cylindrical connector.

ii. Connect the USB connector to the host terminal as a data connection
b. If Power is supplied by Powered USB (PUSB) cable, connect the PUSB connector to the
host terminal, supplying both power and data connections.
3) Mount the PIN Pad on the Device Stand

Be sure to mount the PIN Pad securely to provide a stable surface for your customers and avoid
tampering with your device. These directions describe mounting to a preferred device stand
recommended by Ingenico.
Install the mount in your selected installation location.
Align the PIN Pad to the Stand adapter shown below
Slide the PIN Pad onto the adapter until you the device “Clicks” firmly into place
Important

NOTE: If installing the included push lock on the Space Pole Duratilt Stand,
please document the included key set key code in case a replacement key is
needed. Each Space Pole Duratilt Stand has a unique key. Without this key code,
it is impossible to order a replacement key.
4) Update Required Software

In this section, you will update the software needed to use the Ingenico PIN Pads.
1. Ensure you are running CATAPULT TS version 5.5.3 or later.
2. Enable Quick Chip functionality via CATAPULT WebOffice® (requires a single advanced
setting; details are provided at Quick Chip on PIN Pads).
3. JPOS file: Ensure you have an appropriate jPOS file (a mandatory file that enables card
processing at the PIN Pad)
a. Review the CATAPULT TS revision of the POS terminal
b. If the POS terminal was initially installed with CATAPULT TS 5.5.2 or later, no change to
the jpos file is needed.
c. If the POS terminal is newly upgraded from CATAPULT versions below 5.5.2, you must
update the jpos file as directed below.
i. Locate the file to be edited – C:\Program Files (x86)\ECRS\CatapultPos\jpos.xml
ii. Using Windows Notepad or other line editor, create a working file that will
ultimately be saved as the new (replacement) jpos file. For purposes of reference
within these directions, the working file name will be named workingfile.txt, but
you may use another filename of your preference.
iii. Open the following text file: Ingenicojpos.txt
iv. Copy / Paste the contents from Ingenicojpos.txt into workingfile.txt.
v. Save workingfile.txt but leave the file open,
vi. In another window, still using Windows Notepad or other line editor, open
C:\Program Files (x86)\ECRS\CatapultPos\jpos.xml
vii. Copy and paste the contents of workingfile.txt to the bottom of jpos.xml.
viii. Save the edited jpos file, still C:\Program Files (x86)\ECRS\CatapultPos\jpos.xml
ix. When you are satisfied that the jpos file is appropriately edited, you may close the
line editor windows.
4. Install the updated device driver (USB Driver 3.22 or later).
a. Launch the driver
b. Accept defaults values and select Next on screens until you reach the USB Driver
Parameters page:
c. For the USB Driver Parameters page:

i. Select Force COM Port Feature enabled.
ii. Under Product ID (PID), select your desired printer (Ingenico Lane 7000 series
shown as illustration).
i. 0056 (Ingenico Lane 7xxx)
ii. 0084 (Ingenico Lane 3xxx)
iii. 0082 (Ingenico Lane 8xxx)
iii. In the first box under Virtual COM Port, enter your selected COM Port (ECRS
standard is COM10)
iv. In the first box under Select by Connection Order, enter the same selected COM
Port as in Virtual Com Port
v. Select Next
d. Advanced parameters: Leave Uninstall Microsoft USBser driver(s) checked, select Next
e. Leave the default Ingenico Start Menu folder, select Install
f. Select Finish to Complete the Ingenico USB Drivers 3.22 Setup Wizard.
g. Verify installation.
i. Launch Windows-Device Manager
ii. Select Ports (COM & LPT)
iii. Verify that the Ingenico Lane Series Terminal is displayed on the assigned COM
port (illustration shown below is COM8 rather than COM10 in the installation
above) .
5) Load Forms
The CATAPULT TS Touchpad Utility is used to load most forms to your PIN Pad that are required
by your installation of CATAPULT. Store Logos or other base images are loaded using CATAPULT
WebOffice®.
1. Touchpad Utility is an ECRS program that installs into the same folder as TS installs into.
You may run the program from that folder in Windows File Manager
2. An alternate way to launch the utility is press the Windows-Start key, then type “Touchpad
Utility”. The Touchpad Utility may be started from the resulting Start screen by
selecting Open from the right-hand window under Touchpad Utility – App
3. The utility should default to Ingenico Tetra Management Utility and the assigned COM port
4. If the Ingenico device is not selected, follow these steps

a. Select the dropdown box below Select your device below and select Ingenico Tetra
b. Select the COM port dropdown box and select your assigned COM port.
c. Select Connect.
d. Key information included in the Utility include:

i. The Firmware status is color-coded as following:
i. Yellow indicates that the device is not connected. Review your physical and
electrical connections to ensure proper installation.
ii. Red indicates that the installed firmware is not the latest version expected by
CATAPULT® TS software. Select Upgrade to update the installed firmware on
your Ingenico device for the most reliable service. This process may take as
long as 35 minutes.
iii. Green indicates that the installed firmware is updated as expected by the

CATAPULT TS software. No update action is required.
iv. Blue indicates that the installed firmware is a later release than anticipated by
CATAPULT TS. This situation is most likely to occur if a new Ingenico is
installed on a system with an outdated version of CATAPULT TS. In this
situation, updating TS will provide the most reliable operation.
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ii. Current Encryption Service: Indicates the encryption service in use.
iii. Volume: adjust the volume of the audible signals from the device
iv. Forms
e. (Conditional) PIN Enabled / PIN Disabled: PIN Disabled ensures that, when possible,

Lane 3000 devices process debit tenders as credit tenders, generally eliminating the
need for PIN entry. Notable exceptions to are listed in the Notes: Exceptions to PIN
Disabled” box below. This functionality was implemented to allow checkout lanes that
typically process smaller transactions to avoid the higher fees associated with Debit
card transactions (for small dollar amounts), and instead have a flat-rate fee for Credit
card transactions. The following procedure may be followed to activate PIN Disabled.
i. Select PIN Disabled in the Device Management Utility.
ii. Add the following Advanced Setting (details offered in Advanced Settings).
Key: com.ecrsoft.tserver.touchpad.PINDisabled
Value: true
iii. Remove the Debit tender from the terminal (Web Office > Setup > Point of Sale >
Terminals, details are provided in Environment Section in a Terminal Record)
Notes:
 Exceptions to PIN Disabled
PIN Disabled is only available for Lane 3000 devices; the feature is not
available for Lane 2500, 7000, or 8000 devices.
PIN Disabled will not apply to contactless debit cards; contactless

debit cards require PIN entry.
Debit-only Tenders that are not permitted by the issuer to be

processed as credit cards (these are typically non-Visa, non-
MasterCard accounts issued by small banks) will not be accepted.
f. (Optional) To enable On-Guard™ (Point-to-Point encryption – details available in

Ingenico documentation), select the On-Guard radio option (located to the right of the
Load Forms button).
Important: On-Guard Prerequisites


On-Guard is available for enabling on Lane 7000 and 8000 devices.
On-Guard is not available on Lane 2500 and 3000 devices.
On-Guard activation requires CATAPULT® and TS versions 5.5.4.550 or

later.
NOTE: On-Guard firmware is PCI validated and once a device is installed

with On-Guard enabled firmware it cannot be reverted. Ensure that this is
your preferred option prior to installing the device with On-Guard enabled.
g. Select Load Forms
h. Disconnect from the PIN Pad and close Touchpad Utility
Important

Leaving the Touchpad Utility open and connected to the Ingenico Link/2500
Series device while also having CATAPULT Transaction Server open will leave
the payment terminal inoperable in Transaction Server until:
The device is disconnected
The Touchpad Utility is closed
Transaction Server has been restarted
6) Load Payment Device Images
Important

Loading the payment device images is accomplished through Store Records in

CATAPULT WebOffice®. Therefore, ensure the Edit Store Record checkpoint is
enabled in your designated Authorization Security profile before continuing.
Detailed directions on editing store records is provided in Navigating Store

Maintenance.
1. Access CATAPULT WebOffice.
2. Select Stores from the WebOffice homepage.
3. When the Store Maintenance screen appears, select and open the desired Store Record from
the grid.
4. Inside the Store Record, click to expand the General section.
5. In the image widget, use the (◄) and (►) arrows to change the image uploader to the
payment device your store uses.
6. Select Change Photo to upload an image that will be displayed on the Welcome / End
screens of the payment device. Keep in mind the image must be a specific size depending on
your chosen device:
Lane 3000: 320 (w) x 240 (h) pixels
Lane 7000: 800 (w) x 480 (h)
Lane 8000: 800 (w) x 480 (h)
7. Select Save from the Action Bar to apply your changes, and reload the images onto the
device(s).
7) Add Advanced Settings

Add the following Advanced Settings to operate Ingenico PIN Pads (details offered in Advanced
Settings).
1. Log in to WebOffice.
2. Navigate to Setup > Point of Sale > Terminal
3. Add the following Advanced Setting .

Key: firstdata.tppid
Value: REC009
Key: transarmor.tid
Value: 00000001
4. Select Save to preserve the settings.
8) Edit the Terminal’s Peripheral Profile

Peripheral Profiles is the TS Utility that specifies the devices accessed from a POS terminal. Once
the PIN Pad is installed, it must be identified from Peripheral Profiles to integrate with CATAPULT.
Important Notes

1. The “Edit Peripheral Profile” checkpoint must be enabled in your designated

Authorization Security profile in order to edit the Peripheral Profile assigned to the
terminal.
2. The location of the peripheral profile button may vary depending on the keypad
configuration – the graphics in this document may not precisely align with your
installation.
1. On the terminal where the Ingenico PIN Pad was installed, launch Transaction Server.
2. When prompted, login using your credentials.
3. From the terminal keypad, locate and select the Peripheral Profile POS Function.
4. Ensure the Peripheral Profile assigned as the Primary Peripheral Profile is correct for the
terminal, then select Next Page.
5. Select the Payment Device tab.
a. From the Payment Device drop-down list, select Ingenico Tetra.
Important
If you have Smart Tender enabled and Tender Select is selected in the drop
down box, select Clear Tender Select to prevent system conflict errors
6. PIN Pad and Mag Stripe will automatically change to Ingenico Tetra.
7. Select Finish.
8. Optional: If you would like to edit/remove cash back options, click here.
CONFIRMING COMMUNICATION SETTINGS SET CORRECTLY IN THE

INGENICO DEVICE MENUS
Press the following buttons on the keypad and touchscreen of the Ingenico Device
2634
control panel
terminal settings
communication means
PCL
OFF
Press the following buttons on the keypad and touchscreen of the Ingenico Device
2634
TDA
Configuration
Communication
Select Comm. Type
USB_CDC
ECRS® Online Manual · © Copyright 2022. All rights reserved. · Transforming Transactions Into Relationships™

HOW TO - Install The Ingenico Lane® 3000 - 7000 - 8000 PIN Pad

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6/23/22, 11:20 AM HOW TO: Install the Ingenico Lane® 3000 / 7000 / 8000 PIN Pad

ECRS® Online Manual

HOW TO: Install the Ingenico Lane®

The six general steps to install this device are:

1. Unbox & Inspect the Device

2. Connect to Data and Power

3. Mount the PIN Pad on the Device Stand

4. Update Required Software

6. Load Payment Device Images

7. Add Advanced Settings

8. Edit the Terminal’s Peripheral Profile

Lane/3000: NAR User Guide

1) Unbox & Inspect the Device

1. Consult the manufacturer operating manuals (Section 3) to identify and conform to

b. Ambient temperature: 0°C to +45°C

3. Save the shipping materials for future repacking or relocation

2) Connect to Data and Power

i. Connect the power cable to the power supply cylindrical connector.

3) Mount the PIN Pad on the Device Stand

Install the mount in your selected installation location.

Align the PIN Pad to the Stand adapter shown below

4) Update Required Software

1. Ensure you are running CATAPULT TS version 5.5.3 or later.

iii. Open the following text file: Ingenicojpos.txt

iv. Copy / Paste the contents from Ingenicojpos.txt into workingfile.txt.

v. Save workingfile.txt but leave the file open,

viii. Save the edited jpos file, still C:\Program Files (x86)\ECRS\CatapultPos\jpos.xml

4. Install the updated device driver (USB Driver 3.22 or later).

a. Launch the driver

c. For the USB Driver Parameters page:

d. Advanced parameters: Leave Uninstall Microsoft USBser driver(s) checked, select Next

e. Leave the default Ingenico Start Menu folder, select Install

f. Select Finish to Complete the Ingenico USB Drivers 3.22 Setup Wizard.

ii. Select Ports (COM & LPT)

4. If the Ingenico device is not selected, follow these steps

d. Key information included in the Utility include:

iii. Green indicates that the installed firmware is updated as expected by the

ii. Current Encryption Service: Indicates the encryption service in use.

e. (Conditional) PIN Enabled / PIN Disabled: PIN Disabled ensures that, when possible,

PIN Disabled will not apply to contactless debit cards; contactless

Debit-only Tenders that are not permitted by the issuer to be

f. (Optional) To enable On-Guard™ (Point-to-Point encryption – details available in

Important: On-Guard Prerequisites

On-Guard is available for enabling on Lane 7000 and 8000 devices.

On-Guard is not available on Lane 2500 and 3000 devices.

On-Guard activation requires CATAPULT® and TS versions 5.5.4.550 or

NOTE: On-Guard firmware is PCI validated and once a device is installed

h. Disconnect from the PIN Pad and close Touchpad Utility

The device is disconnected

The Touchpad Utility is closed

Transaction Server has been restarted

6) Load Payment Device Images

Loading the payment device images is accomplished through Store Records in

Detailed directions on editing store records is provided in Navigating Store

1. Access CATAPULT WebOffice.

2. Select Stores from the WebOffice homepage.

4. Inside the Store Record, click to expand the General section.

7) Add Advanced Settings

2. Navigate to Setup > Point of Sale > Terminal

3. Add the following Advanced Setting .

4. Select Save to preserve the settings.

8) Edit the Terminal’s Peripheral Profile

1. The “Edit Peripheral Profile” checkpoint must be enabled in your designated