BARISTA Detailed Lesson Plan 1

MARIANO MARCOS STATE UNIVERSITY
College of Teacher Education

Detailed Lesson Plan in Food and Beverage
I. Time Allotment: 2 hours
II. Objectives
At the end of the lesson, the student should be able to:
a. identify how to Take Table Reservation;
b. apply how to take table reservation;
c. create a video of take table reservation in telephone;
III. Subject Matter
a. Topic: Take Table Reservation
b. Reference: Technology and Livelihood Education Food and Beverage Services
Module Q1
c. Material: Laptop, Picture, Video, and Projector
IV. Learning Activities

Teacher’s Activity Student’s Activity
INTRODUCTION
A. Greetings
Good afternoon Everyone; How are you Good afternoon ma’am! We are very
today? okay today ma’am!
B. Prayer
Okay class before we start our discussion
for today may we all stand and let us pray.
Kindly lead us the Prayer Armelyn.
Armelyn:
Dear God,
Father in heaven, I stand before You
today in Your omnipotent presence to ask
that You grant me strength. I want You
to give me the strength to power through
all of the tasks today — whether little or
big. It is by Your will that I live oh Lord.
And I know it is also by Your will I will
not go weak today. AMEN
C. Checking of Attendance
As I call your name, you rise your hand
and say present if your name recognize.
(called one by one of the students) Present ma’am!
It’s nice to hear that all of you are present.

Keep it up.
Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

 cte@mmsu.edu.ph  (077) 600-2014 www.mmsu.edu.ph
Yes ma’am.
D. Review
Before we go to our next lesson, Last
week what topic did we tackle? Anyone?
Yes Trisha Mae Trisha Mae:

Ma’am, our topic yesterday is all about
Plating Dessert.
OK very good.
E. Motivation/introduction
I have prepared here a warm up activity.

In which you have identify whether the
following sentences that I will present to
you. Let us determine if they are True or
False. To those who can answer will earn a
points and those points will be added to
your test score later.
1. Reservation are -True

advanced bookings
by customers to hold
a table (table
bookings).
2. Counter service is -True

ideal for diners who
go for fast service
since they have
limited time to eat.
3. Every food service -False

establishment
accepts reservation.

4. Cafeteria service -True.

refers to pre-packed
food displayed in a
counter.
5. Credit cards are used -True

to guarantee table
reservations.
6. Having a designated -False

person responsible
for taking
reservations
decreases the
chances of a table
being “double
booked”.
7. Table setting refers -True

to the process of
setting a table with
tableware.
8. Silverware is set -False

about 2 inches from
the edge of the table.
9. A cover is a one -True

place setting, which
means the space
required on a table
for laying cutlery,
crockery, and
glassware for one
person.
10. Forks are placed on -True

the left-hand side of
the plate.

F. Presentation
So, based on our warm up activity we It is all about Take Table reservation,
identified, what do you think will be our ma’am.
topic for today?
Very good, Joyce.
What is table reservation? May I ask A table reservation is an arrangement

someone to simply define "table made in advance to have a table available
reservation"? at a restaurant ma’am.
Okay. Very good. Before engaging oneself

in the food and beverage industry, one
must know what kind of food service
system their establishment is using.This
will help in creating or finding options for
food production and service. And since
we're discussing Take Table Reservation
today, by the end of the class you ought to
be able to:
 identify how to take table reservation;
 apply how to take table reservation;
 create a video of take table reservation in
telephone;
Raise your hand if you need clarification

on anything in our lesson, and wait to be
acknowledged before answering.
Why do we need take table reservation? Ma’am!

Anyone?
When customers make a reservations,
Yes Angel? they know that their table is guaranteed.
Instead of showing up at a restaurant

arriving only to wait an hour for a free

table ma’am.
OK very good, We take table reservation to help

avoid long wait times and disappointed for
costumers, as well as helping restaurants to
manage their seating capacity and staff more
effectiveness. And additionally, table reservations
can help customers plan their dining experience,
such as by making reservation at a specific time or
for a special occasion. In some cases, table
reservations may also be required to secure a table
at a popular or high-demand restaurant.
So, lets proceed to Food service System. Ma’am!
There are 4 kind of Food service System.

May I ask volunteers to read number 1; 1. Conventional Food service
System- This service system
Yes, Jamaica. is the most common of all
system in food service,
So it says this is the most common way of serving ingredients are assembled and
food and it is usually done in a more formal food/dish is produced onsite.
setting. The Conventional Food service system is This system is usually used in
still the most popular way of serving food in most cafeterias, restaurants, small
fine dining restaurants, luxury hotels, and hospitals, and school
conference centers. canteens.
2. Centralized (commissary)
Food service System- is also
So what is number 2 Jamaica. known as central kitchen or
food factory. In this kind of
Okay.One of the main advantages of the system food is prepared in
centralized food service system is that it one placed then transported to
allows for greater efficiency and cost satellite kitchens.this kitchen
savings by centralizing food preparation is most effective when mass
and reducing the need for kitchen facilities production is required, airline
in multiple locations. It also allows for industry is an example of
greater consistency and quality control of establishment that uses
the food being served. However, it can also centralized food service

have some drawbacks, such as the need for system.

specialized equipment and personnel to
handle the transportation and service of the
food, and the potential for food to lose heat
or quality during transport. We have also
have Ready- Pepared Food Service
System.
So what is Ready- Prepared Food 3. Ready- Prepared Food service

Reservation Marie Vie? System- In ready-prepared
food service system, the food
is produced onsite, it is
usually chilled or frozen then
reheated and served to
A ready-prepared food service system is a customers on site. With this
method of providing prepared meals to system the production can be
customers. This can include restaurants, scheduled anytime since the
catering companies, and meal delivery food is just stored either
services. The food is typically prepared in frozen or chilled onsite and
a central kitchen and then distributed to the readily available to the
various locations or directly to customers. customers. Ready-prepared
The meals are usually pre-cooked and food-service system is usually
packaged, making it easy for customers to used by hospitals and prisons.
reheat or eat them on-the-go. Some ready-
prepared food service systems also offer
meal plans or subscriptions, where
customers can order a set number of meals
in advance. The main advantage of ready-
prepared food service system is
convenience and saving time.
And for the last one. Please read Lorane. 4. Assembly-Serve Food-
service System- In this
system, food is purchased
then stored either chilled or
Call-ahead seating is a system used by frozen for later use. Then it
some restaurants where customers can call will be portioned and reheated
in advance to reserve a table. This allows and served to the customers. It
them to skip the wait when they arrive at is usually used by in flight
the restaurant. The restaurant will usually caterers.
give them a specific time to arrive, and
hold the table for them until that time. This
can be particularly useful for busy
restaurants, or for customers who have a

limited amount of time to dine.
Did you understand what we tackle? Yes ma’am.
Okay so let’s proceed to our next topic

which is Reservation.
There are 2 types of Restaurant

reservations, the manual reservation and
the online reservation. So, listen because
we will have long quiz later on.
So what is Manual Reservation Kate.
-Manual Reservation System depends on

the person designated, usually a host or
hostess, to answer the phone, record the
details of the said reservation, taking
Okay Thank you Ms. Kate their credit card information as a
They may also answer guest’s question, guarantee.
give accurate direction to the
restaurant, and provide clear
information about parking.
Next what is online reservation system?
-Online Reservation System makes use

of the internet through a website, where
all the necessary information needed for
a reservation is keyed in by the guest.
Other information about the restaurant,
Okay, An online reservation system is a such as direction to the place, parking,
software platform that allows customers to active promotions and discounts are also
book and manage reservations, available online, instead of depending on
appointments, or services over the internet. the host or hostess for these details.
It streamlines the booking process by
eliminating the need for manual
communication and enables customers to
quickly find availability and make

bookings 24/7. Online reservation systems

are often used in the hospitality, travel, and
service industries to manage reservations
and minimize the risk of overbooking.
So we have a growing trend in serving a

seat in a restaurant. What is it? Anyone?
Yes, Jackie Ma’am!
-Call Ahead Seating doing so reduces the

guests wait time upon arriving at the
restaurant. With this type of reservation,
the guest’s calls when they are on the
-Yes, however in cases where there is a their way and sets a specific time they
long line of walk-in guests waiting for will arrive. Usually restaurants will hold
seats, calling ahead may not ensure them a a table for 20 to 30 minutes.
seat. Restaurants would often opt to serve
guests on a first come, first served basis.
Other restaurant also a credit card
information of the guests to ensure their
seats.
Do you think all restaurants accept Ma’am!

reservation? Anyone?
Yes, Nerissa. -No, not all restaurant accept

reservations, through a lot of customers
find making one convenient for them
Ma’am.
Very good, not all restaurant accepts

reservations, these are restaurants who
frequently experience a high number of
walk-in guests and prefer to serve them as
they arrive.Did you understand? Yes, Ma’am.
So lets, move on to how to take

reservation. Before taking a reservation,
make sure to know the answers to the -Answer inquiries promptly, clearly, an

questions which are likely to be asked. as accurately as possible.

There is a tip in taking reservation. Please -Take note of specials, and changes in the
read Justine. menu and make sure to inform guests
about it.
-Gather all pertinent information on the
reservation from the guests politely and
efficiently.
-Accurately record reservation data on
forms based on establishment standards.
-Repeat the details of the reservations
with the customer.
-Confirm costumer prior to their arrival.
-Impart additional information to the
guest such as parking conditions and
directions to the establishment.
-Always be calm and polite when
speaking to guests.
-Avoid double booking.
Yes, there are the tips in taking table
reservation. So lets move on to Possible
questions of the customers when taking
table reservation.I have a video here on
how to take table reservation lets watch
and observe. Playing video…..
https://youtu.be/BasbD5QZHZg
Yes, Ma’am
Did you understand the video?
-What kind of cuisine do you offer?
So this are the possible question.Please (French, Italian, Cantoneses, Modern)
read Reah. -What style of menu do you offer?
(Alacarte or table d ‘ hote)
-Do you accept credit cards? If yes,
Which credit card do you take?
-Can we bring in other food and drinks
bought from outside?
-Is there a corkage for food and drinks
bought from outside? If yes, please how
much.
-What time do you start serving? For
lunch? For dinner?
-Do you accommodate children?
-Do you cater persons with disability?
-Are all rooms air conditioned?
-Do you have parking facilities?

-Do you cater specific functions?

-Do you have smoking area?
-How do we get there? What is the
nearest landmark?
1. Greetings- Telephone conservation

Okay, thankyou Ms. Reah. So that are the expects you to open the conservation
possible questions in taking table with a nice greeting.
reservation. And let us look at the tips that 2. Take permission and be polite- a
will help you communicate better over the polite word or two always helps in
phone: Please read Rain. bringing warmth into the conversation.
3. Identify self and the organization-
always introduce yourself before getting
into any conservation.
4. Clarity- do not use broken phrases.
Always use a clear, and simple language.
5. Purpose of the call- think through
exactly what you plan to say and practice
before you place the call. Jotting down
the items you want to discuss.
6. Know your timeline and keep it short.
7. Avoid fillers and keep it interesting-
filler words- like um and uh
8. Smile through the phone- keep a
smile in your voice.
9. Find some quiet place- clearly without
background noise.
10.Summarize, paraphrase and close-
always end the call with a pleasantly.
That’s are the tips that will help you to

communicate better over the be patient,
kind to the customers.This the example of
reservation sheet.
-Advantage- A reservation system saves

time and cuts costs. A reservation system
will save your guests' time, because they

So there are the advantage and will not need to wait for hours until your
disadvantage of taking reservation. So team confirms their reservation. If one
what is the advantage in taking can book a room by completing a couple
reservation? Jane? of easy steps, then the chances that they
will choose another hotel are pretty low.
-Disadvantage-Although they may be

fewer in number, their financial costs
may outweigh any benefits. Some of
Okay very good Jane, The advantage for them include: Depending on how booked
the stablishment is the knowledge of dining you might get, it may become much too
details, such as definite number of guests difficult for some people to even dine at
who will eat at the restaurant at a specific your business
time, which will guide them in their
preparation. In the other hand what is the
Disadvantage in taking reservation? Yes,
Bryle?
Okay,Very good Bryle. Here are some

advantages and disadvantages of accepting
table reservation.What are they? Please
read number one Jenny.
1. Special Occasion- on this occasion,
aside from the profit it will yield, taking
So Special Occasion-Taking reservations reservation can be an opportunity for
on this occasion, in addition to the revenue restaurants to advertise what they offer,
it will generate, can give restaurants the what makes them at par with their
chance to promote the services they competitors while ensuring customers
provide that set them apart from their rivals satisfaction.
while assuring customer satisfaction
2. Fairness- Some Restaurant require

their guests to make a reservation weeks
Please read number 2 Shane. or even months before their desire date.
To be fair, some restaurants decide to run
on purely first-come, first-serve basis.
However waiting time can be extremely
long at places like these: this is why
accepting reservations make it easier for
restaurants to prioritize these guests
should other guests opt to just walk in.

Fairness-Some restaurants require guests to

make reservations weeks or even months in
advance of their desired date. To be fair,
some restaurants choose to operate solely
on a first-come, first-served basis.
However, waiting times at places like these
can be extremely long: this is why
accepting reservations allows restaurants to
prioritize these guests if other guests 3. Higher checkers- Usually, guests who
choose to walk in. make reservations either hold a large
party or simply plan for a special event.
So what is number 3 Justine? These occasions result in increase
revenue on the part of the restaurant.
Guests who make reservations usually
have a large party or are planning a special
event. These occasions result in increased
revenue for the restaurant.
4. Absent Customers- When the

reserving party concerned forces the
Next, is Absent Customers what is it restaurants to turn away other sales-
Gloria. generating customers for that scheduled
time. Some restaurants charge a fee for a
When the reserving party forces the no-show to prevent this from happening
restaurants to turn away other sales- or to cover their losses should it occur.
generating customers at that time. Some
restaurants charge a no-show fee to prevent
this from happening or to cover their losses
if it does occur.
5. Planning Ahead- this will give

restaurants sample time to plan their
program. This will may include adjusting
Number 5 is Planning Ahead what is their workforce or the layout of their
Planning Ahead Loraine? restaurants to accommodate the
maximum number of guests without
crowding the area.
6. Changes in party numbers- Sometimes
a reservation is changed without prior
And the last one please read Bryan. notice. Because plans have been change,
the restaurants makes adjustments on the
table setting.
Ma’am!

And we have Alternatives to Reservation.

In the case of some restaurants who do not
accept reservations or for those who cannot
accommodate a large number of guests,
what are the option can be considered?
Anyone? -The waiting list- Guests give their
names, stay inside the restaurants, and
-The waiting list- Guests leave their names wait to their names to be called.
on the waiting list, remain inside the - The call ahead list- Guests call ahead to
restaurants, and wait for their names to be place their name on the waiting list and
called. inquire how long it will take to wait.
- The call ahead list- Guests call ahead to They will come only once a restaurant
get their name on the waiting list and to staff calls to inform them of the next
find out how long they will have to wait. available.
They will only come if a restaurant - Pagers- Many restaurants employ
employee calls to inform them of the next electronics pagers in lieu of calling out
available table. customers names when tables are ready.
- Pagers- Instead of calling out customers' This device flashes, vibrates, and
names when tables are ready, many sometimes makes noises when a table is
restaurants use electronic pagers. When a available. The downside of this gadget is
table is available, this device flashes, that when it malfunctions.
vibrates, and occasionally makes noises.
The disadvantage of this device is that
when it fails.
G. Generalization
Do you understand our discussion Barista? Yes ma’am.
What is Reservation? -In the food industry reservation is

defined as an arrangement to have
something (room, table, or seat) held for
your use at a later time.
Give me one possible question of - What kind of cuisine do you offer?

customers when taking table reservation?
Outstanding class. You've conquered it

today's lesson.
H. Application

- Group the student by two and make a

script in telephone reservation.
A. Total number of guests: A family of 10
composed of 7 adults, 2 are seniors, and 3
children.
B. Purpose: Dinner Reservation
C. Condition: First time to try the restaurants. No
Smoking Area

Prepared By:
NESLIE A. MAPILI Checked By:

Pre-Service Teacher BTVTED
GEMMALYN L. ROCERO
Coordinator Teacher
Noted By:
JOEY P. BALICAO
Head Teacher
TLE Dept.
Approved By:
MARIETA B. YAP
School Principal IV


BARISTA Detailed Lesson Plan 1

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BARISTA Detailed Lesson Plan 1

Uploaded by

Copyright:

Available Formats

MARIANO MARCOS STATE UNIVERSITY

College of Teacher Education

IV. Learning Activities

It’s nice to hear that all of you are present.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

Yes Trisha Mae Trisha Mae:

I have prepared here a warm up activity.

1. Reservation are -True

2. Counter service is -True

3. Every food service -False

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

4. Cafeteria service -True.

5. Credit cards are used -True

6. Having a designated -False

7. Table setting refers -True

8. Silverware is set -False

9. A cover is a one -True

10. Forks are placed on -True

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

Very good, Joyce.

What is table reservation? May I ask A table reservation is an arrangement

Okay. Very good. Before engaging oneself

Raise your hand if you need clarification

Why do we need take table reservation? Ma’am!

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

arriving only to wait an hour for a free

OK very good, We take table reservation to help

So, lets proceed to Food service System. Ma’am!

There are 4 kind of Food service System.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

have some drawbacks, such as the need for system.

So what is Ready- Prepared Food 3. Ready- Prepared Food service

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

limited amount of time to dine.

Did you understand what we tackle? Yes ma’am.

Okay so let’s proceed to our next topic

There are 2 types of Restaurant

So what is Manual Reservation Kate.

-Manual Reservation System depends on

Next what is online reservation system?

-Online Reservation System makes use

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

bookings 24/7. Online reservation systems

So we have a growing trend in serving a

Yes, Jackie Ma’am!

-Call Ahead Seating doing so reduces the

Do you think all restaurants accept Ma’am!

Yes, Nerissa. -No, not all restaurant accept

Very good, not all restaurant accepts

So lets, move on to how to take

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

questions which are likely to be asked. as accurately as possible.

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

-Do you cater specific functions?

1. Greetings- Telephone conservation

That’s are the tips that will help you to

-Advantage- A reservation system saves

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

-Disadvantage-Although they may be

Okay,Very good Bryle. Here are some

2. Fairness- Some Restaurant require

Castro Ave., Laoag City, 2900 Ilocos Norte, Philippines

Fairness-Some restaurants require guests to