Training and Operations Manager

JOB DESCRIPTION IN OLD NAVY

POSITION Training and Operations Manager. DATE 2015

REPORT Senior Commercial Operations Manager. POSITION 02953
CODE
LOCATION Field CATEGORY 7
DEPARTMENT Stores

SALARY: 20, 000 MXN (BEFORE ISR)

BENEFITS: LAW AND SGMM+GASOLINE CUPONS.
SCHEDULE: MONDAY-SUNDAY (1 DAYOFF PER WEEK)

Old Navy manufactures basic and current American fashion items accessible for the whole family. From the first day, Old
Navy revolutionized the market. The world had never seen anything like us: extraordinary fashion at affordable prices.
We don´t take it too seriously and we broke the rules of this sector. Today, we continue believing exactly in the same
thing in what we were believing when we begin: Our mission is to democratize fashion and make shopping fun again.
We opened our first store in 1994 in San Francisco and since then we're unstoppable.  Currently, our customers can find
basic mode items online as well as any of our more than 1, 000 stores worldwide.
 
As part of the field organization, you make that our brand come alive for our customers. Our stores are fun, dynamic and
diverse, and are full of passionate people who are charmed with fashion. ¡Field selection provides you an endless
number of opportunities to develop your professional career and to be a leader for your teammates, for a team, for a
business and for community!

Old Navy, a brand made for all, a place for you.

Summary: Job Description

As Training and Operations Manager, you improve the profitable sales growth through the creation and execution of all
procurement plans and to guarantee that all partners branded receive related training programs, initiatives and
standard operating procedures of the company. You're the expert on the operating procedures of Old Navy, human
processes and product knowledge. You are responsible for creating a culture of commitment and high performance in
our brand partners through training and continuous development.

As leader of Old Navy, your priority is to contribute to the success of your store, this means, you are not only to fulfill
commercial operations and training process, also you must be an example of the conducts of leadership and fulfill the
leader's function of sales and services. As a leading sales and service, you get your results in hourly segments, you
control the key performance indicators and you promote brand loyalty through your team leadership. You are prepared
and are insistent and responsible, as defined in the Leading program of sales and service. You also create a culture of
commitment and high performance through consulting, management and development of brand partners. You demand
them to take responsibility to be prepared and be accessible and insistent, as established in the standards of Old Navy.
You give priority to the work with base in the operational needs and in the approach of the company.
Nota: Esta descripción del puesto de trabajo indica la naturaleza general y el nivel de trabajo, conocimientos, capacidades,
habilidades y otras funciones esenciales que corresponden al cargo mencionado.  No fue creada para abarcar ni contener
una lista completa de las actividades, tareas o responsabilidades requeridas.
Mayo de 2015
I take responsibility, direct and execute
 The functions of sales and service leader
 Recruitment Process
 Training for newly hired personnel
 Training in Product knowledge.
 Training in Omnichannel techniques
 Training in Brand loyalty
 Training programs in Security and Loss Prevention.
 Training on standards, operating procedures and performance standards to Old Navy
 Create a culture of commitment and high performance through consulting, management and development of
brand partners

I direct and Execute

 Guidelines of 30, 60 y 90 days
 Recruitment Process of Manager
 Training in damage items defective, wrong sizes and relabeling items.

How do I know I´m successful?

 I fulfill or surpass my segments during my service as sales and service leader through the management of my
team
 My store is staffed with personnel who can be adapted to business needs at all times.
 Brand Partners are trained, they demonstrate and are responsible for implementing all the initiatives of the
company and standard operating procedures.

Essential Skills
 Encourage others.
 Planning.
 Ability to learn
 Quality decisions
 Commercial Acumen.
 Administration and work measurement.

Requirements
 Have at least 18 years old.
 It is preferred to have a professional degree or equivalent work experience
 3 or 5 years of experience in retail stores and visual placement.
Nota: Esta descripción del puesto de trabajo indica la naturaleza general y el nivel de trabajo, conocimientos, capacidades,
habilidades y otras funciones esenciales que corresponden al cargo mencionado.  No fue creada para abarcar ni contener
una lista completa de las actividades, tareas o responsabilidades requeridas.
Mayo de 2015
  Must have effective communication skills with clients and team members
 Must have the ability to function in the sales and back office, working with cleaning chemicals or near them, and
lifting or carrying objects up to 50 pounds.
 Must have the ability to work with flexible scheduling (and be available to travel) in order to adapt to the needs
of business, for example, at night, all night and on weekends.

Nota: Esta descripción del puesto de trabajo indica la naturaleza general y el nivel de trabajo, conocimientos, capacidades,
habilidades y otras funciones esenciales que corresponden al cargo mencionado.  No fue creada para abarcar ni contener
una lista completa de las actividades, tareas o responsabilidades requeridas.
Mayo de 2015