Occupational Health and Safety Qualification RELEASE 17-02-14

Associate Diploma and Diploma
in Occupational Health and Safety

Qualification Specification
For Use by SSS Approved Training Providers
Qualification code: ENUOT-1

Issue no. 001 FEBRUARY 2014
Qualification
Specification
About Saudi Skills Standards

Saudi Skills Standards (SSS) is the national regulator and awarding body for Technical and Vocational Training
(TVT) in the Kingdom of Saudi Arabia. It is jointly owned by the Human Resource Development Fund (HRDF)
and the Technical and Vocational Training Corporation (TVTC), both of which report directly to the Minister of
Labor. Its main purpose is to assure that TVT in the Kingdom meets national social and economic needs, in
particular by ensuring that trainees entering the labor market have the skills, knowledge and competencies
that employers demand. This will accelerate the progression of young Saudis into well-paid jobs and promising
careers which is considered vital to the country’s future prosperity.
SSS has three main functions:
 Working with employers to develop and maintain National Occupational Skills Standards (NOSS) and
TVT qualifications based on these Standards
 The testing and certification of trainees taking these qualifications
 The review and accreditation of training institutions

SSS is therefore a vital component in the creation of a modern training system in the Kingdom.
Contacting SSS
Building A4, Level 6
Granada Oasis Business Centre, Eastern Ring Road
Riyadh, KSA
E-Mail: info@sss.org.sa
http://www.sss.org.sa
Use of this document

The front cover image is licensed for use in this publication only. The image may not be copied or otherwise
removed or disassembled from this document.
Acknowledgements
Saudi Skills Standards would like to express its gratitude to the following organizations that contributed source
material to these qualifications:
 Australian Government Department of Industry, Innovation, Climate Change, Science, Research and
Tertiary Education: www.training.gov.au
 United Kingdom Commission for Employment and Skills: www.ukces.org
 New Zealand Qualifications Authority: www.nzqa.govt.nz
2
Qualification
Specification
Contents
About Saudi Skills Standards......................................................................................................................... 2
Contacting SSS ............................................................................................................................................. 2
Use of this document ................................................................................................................................... 2
Acknowledgements ...................................................................................................................................... 2
Contents .......................................................................................................................................................... 3
Associate Diploma and Diploma in Occupational Health and Safety................................................................... 5
About this document.................................................................................................................................... 5

How these qualifications were developed..................................................................................................... 6
National Occupational Skills Standards (NOSS) ......................................................................................... 6

Qualification structures ............................................................................................................................ 6
Qualification rationale .................................................................................................................................. 6

Qualification Structures................................................................................................................................ 7
Associate Diploma in Occupational Health and Safety............................................................................... 7

Diploma in Occupational Health and Safety .............................................................................................. 8
Recommended Learning Hours ................................................................................................................ 8

Employability and problem solving ............................................................................................................... 8
Mathematics ................................................................................................................................................ 9
Links to SSS National Occupational Skills Standards (NOSS) ......................................................................... 10
Unit 01 - Organize and communicate information ........................................................................................... 12
Unit 02 - Communicate health and safety information effectively ................................................................... 14
Unit 03 - Use information technology applications software ........................................................................... 17

Unit 04 - Understand and apply principles of occupational health and safety .................................................. 22
Unit 05 - Implement health and safety induction processes in consultation with a health and safety
professional ................................................................................................................................................... 28
Unit 06 - Promote a positive health and safety culture .................................................................................... 33

Unit 07 - Keep pace with improvements to influence and improve health and safety practice ......................... 36
Unit 08 - Apply first aid ................................................................................................................................... 40

Unit 09 - Conduct an occupational health and safety risk assessment and assist a Health and Safety
Professional in using occupational hygiene principles to control risks.............................................................. 43
Unit 10 - Implement waste management plans ............................................................................................... 52
Unit 11 - Gather evidence to support occupational health and safety investigations........................................ 57
Unit 12 - Assist in the development of occupational health and safety risk control options.............................. 63
Unit 13 - Develop and improve own work ....................................................................................................... 67
3
Qualification
Specification
Unit E01 - Understand self-management skills (Employability) ........................................................................ 70

Unit E02 – Understand how to work as a member of a team (Employability) ................................................... 72
Unit E03 – Understand work and career progression (Employability)............................................................... 74
Unit 14 - Develop and implement emergency response procedures ................................................................ 76
Unit 15 - Monitor contractors’ health and safety activities to ensure compliance with requirements............... 85
Unit 16 - Audit environmental performance.................................................................................................... 88
Unit 17 - Identify and implement improvements to occupational health and safety management systems ...... 92
Unit 18 - Conduct investigations of work-related occupational health and safety incidents and complaints ..... 95
Unit 19 - Implement and monitor proactive monitoring systems for health and safety .................................. 103
Unit 20 - Supervise the work of others .......................................................................................................... 107
Unit 21 - Conduct an audit for health and safety ........................................................................................... 110
Unit 22 - Contribute to the development and implementation of health and safety policy ............................ 117
Unit E04 - Demonstrate self-management skills (Employability) .................................................................... 120
Unit E05 - Work as a member of a team (Employability)................................................................................ 122

Unit E06 - Demonstrate work and career progression skills (Employability) ................................................... 124
4
Qualification
Specification
Associate Diploma and Diploma

in Occupational Health and Safety
About this document
This document provides the specification for qualifications in Occupational Health and Safety at two levels.
Qualification name Qualification Pre-requisite Date for first candidate

ID registrations
Associate Diploma in ENUOT-1-1-3 Achievement of: September 2014

Occupational Health 1. Cambridge English KET, and
and Safety 2. Cambridge International IT
Skills Certificate (Basic)
Diploma in ENUOT-1-2-4 Completion of Associate Diploma September 2015
Occupational Health in Occupational Health and Safety
and Safety
The document provides:

1. A rationale for the qualifications
2. The unit structure for each qualification with recommended learning hours for each unit and
qualification
3. The detailed content of each unit in terms of:
a. Unit title and metadata
b. Unit purpose
c. Learning outcomes for skills together with performance criteria and scope (the skills scope
should provide appropriate guidance for the types of equipment and other resources
required for training)
d. Learning outcomes for knowledge together with scope (the skills scope should provide clear
guidance in terms of the breadth and depth of knowledge the trainee needs to cover)
This document does not contain:

1. Assessment specifications or any sample assessment material – these will be directly based on the
unit contents and will be provided in a separate, parallel document (scheduled for release in August
2014)
2. A training curriculum – this will be developed by the training provider

3. Learning materials or references to learning materials – these will also be developed or sourced by
the provider
5
Qualification
Specification
How these qualifications were developed

These qualifications were developed over a 12-month period by experienced international technical training
experts working closely with employer panels in the Kingdom. The development process consisted of the
following stages:
National Occupational Skills Standards (NOSS)

1. Labor market research to identify priority occupations in the Kingdom that are appropriate for young
Saudi trainees – in this case Occupational Health and Safety Technician
2. Analysis of the occupation to identify the main functions that employers expect their employees to be
able to carry out
3. International research to identify best practice standards in each of these functions followed by
validation by local employer panels
4. Tailoring of international best practice standards to ensure they are appropriate to the Saudi labor
market and cultural and religious norms
5. Approval and sign-off by a Steering Committee consisting of representatives of major employers in
the Kingdom
Qualification structures
1. Analysis of the NOSS to develop qualifications at two levels
2. Consultation with employer panels and local subject matter experts
3. Development of qualification units directly based on content of the NOSS
Qualification rationale
The rationale for the design of these qualifications is as follows:
1. The qualifications adhere as closely as possible to the SSS NOSS for Occupational Health and
Safety Technician, while offering coherent Associate Diploma and Diploma qualifications which
have value in the labor market.
2. The Associate Diploma is more broad-based in content than the Diploma, providing a working
practical application of workplace Occupational Health and Safety operations. The Associate
Diploma is a prerequisite for the Diploma but can also be a “‘standalone” qualification for
trainees who do not wish to progress to the Diploma but want to enter the labor market with
valuable set of skills, knowledge and competencies at a lower level.
3. The Diploma is more specialized, providing a more in-depth understanding of Occupational

Health and Safety procedures and operations as well as increased confidence in practical
understanding and application. Trainees successful in the Diploma should be able to enter the
occupational health and safety labor market in a productive capacity.
6
Qualification
Specification
Qualification Structures
Associate Diploma in Occupational Health and Safety
Unit Unit code Unit title Recommended
no Learning Hours
01 CPUCP-1-0009-1-3 Organize and communicate information 72
02 ENUOT-1-0001-1-3 Communicate health and safety information effectively 72
03 ETUTT-1-0004-1-3 Use information technology applications software 36
Understand and apply principles of occupational health
04 ENUOT-1-0002-1-3 72
and safety
Implement health and safety induction processes in
05 ENUOT-1-0003-1-3 72
consultation with a health and safety professional
06 ENUOT-1-0004-1-3 Promote a positive health and safety culture 72
Keep pace with improvements to influence and improve
07 ENUOT-1-0005-1-3 36
health and safety practice
08 AUULV-1-00014-1-3 Apply first aid 36
Conduct an occupational health and safety risk
09 ENUOT-1-0006-1-3 assessment and assist a Health and Safety Professional 108
in using occupational hygiene principles to control risks
10 ENUOT-1-0007-1-3 Implement waste management plans 36
Gather evidence to support occupational health and
11 ENUOT-1-0008-1-3 72
safety investigations
Assist in the development of occupational health and
12 ENUOT-1-0009-1-3 72
safety risk control options
13 GNUXSA-1-0011-2-4 Develop and improve own work 36
E01 GNUXSA-1-0001-1-3 Understand self-management skills (Employability) 36
Understand how to work as a member of a team
E02 GNUSXA-1-0002-1-3 36
(Employability)
E03 GNUXSA-1-0003-1-3 Understand work and career progression (Employability) 36
Total Recommended
900
Learning Hours
7
Qualification
Specification
Diploma in Occupational Health and Safety

Unit Unit code Unit title Recommended
no Learning Hours
Develop and implement emergency response
14 ENUOT-1-0010-2-4 144
procedures
Monitor contractors’ health and safety activities to
15 ENUOT-1-0011-2-4 36
ensure compliance with requirements
16 ENUOT-1-0012-2-4 Audit environmental performance 72
Identify and implement improvements to Occupational
17 ENUOT-1-0013-2-4 36
Health and Safety management systems
Conduct investigations of work related Occupational
18 ENUOT-1-0014-2-4 108
Health and Safety incidents and complaints
Implement and monitor proactive monitoring systems
19 ENUOT-1-0015-2-4 72
for health and safety
20 ENUOT-1-0016-2-4 Supervise the work of others 36
21 ENUOT-1-0017-2-4 Conduct an Audit for Health And Safety 108
Contribute to the development and implementation of
22 ENUOT-1-0018-2-4 72
health and safety policy
E04 GNUXSA-1-0019-2-4 Demonstrate self-management skills (Employability) 36
E05 GNUSXA-1-0020-2-4 Work as a member of a team (Employability) 36
Demonstrate work and career progression skills
E06 GNUXSA-1-0021-2-4 36
(Employability)
Total Recommended
792
Learning Hours
Recommended Learning Hours

Recommended Learning Hours (RLH) are similar to 'notional learning hours' or 'average learning time'. They
describe an estimate of the time it would take a typical learner to achieve the learning outcomes in the unit or
qualification. It is not the same as 'contact time', commonly described by ‘Guided Learning Hours’. RLH
includes private study and preparation of course work, time spent during on-the-job training, revision for
exams, research etc. as well as the Guided Learning Hours. For the Associate Diploma and the Diploma the
relationship between GLH and RLH is that RLH = 1.2 x GLH. The approach of using RLH is increasingly used
throughout Europe and many other parts of the world and is considered to be a fairer method of calculating
student credit.
Employability and problem solving

Both qualifications contain units that address three key areas of employability:
 Ability to manage own work
 Ability to work effectively as a member of a team
 Ability to work professionally in a company
The three employability units in the Associate Diploma cover the essential knowledge and understanding of
how to work in an employment situation and will prepare the trainee for periods of work experience/on-the-
job training.
8
Qualification
Specification
The three employability units in the Diploma cover the necessary behaviors that employers expect and should
be assessed while the trainee is undertaking on-the-job training.
The fourth area of employability that these qualifications covers is problem solving. This is an integral part of
working effectively in occupational health and safety. This is embedded in the practical units in both
qualifications.
In the Associate Diploma, students will be asked to address straightforward problems and apply techniques to
consider possible answers. Whilst challenging, the problems posed will be at a level of complexity consistent
with the skills and understanding required at this level.
For the Diploma, learners will be given task-based problem solving activities which encompass the range of
knowledge they have gained throughout their program. This will measure two things:
1. Their ability to demonstrate understanding of more sophisticated concepts.
2. Their ability to apply that knowledge and understanding in solving complex problems and developing
workable solutions.
In the Diploma this will typically encompass units such as:
• Develop and Implement Emergency Response Procedures
• Monitor Contractors’ Health and Safety Activities to Ensure Compliance with Requirements
• Audit Environmental Performance
• Conduct Investigation of Work Related OHS Incidents and Complaints

• Implement and Monitor Proactive Monitoring Systems for Health and Safety
Mathematics
The table below provides examples of where mathematics is covered within the qualifications:
Examples of coverage in the qualifications

Mathematics skill area
Associate Diploma Diploma
Number and arithmetic Unit 09 Unit 14
Shape and space Unit 09 Unit 17
Statistics and data Unit 10 Unit 21
9
Qualification
Specification
Links to SSS National Occupational Skills Standards (NOSS)

The table below lists each of the qualification units, and for each shows the NOSS units which the qualification unit covers.
Unit Code Qualification Unit Name NOSS Unit ID NOSS Unit Name
CPUCP-1-0009-1-3 Organize and communicate information CPUCPA0021A Organize and communicate information
ENUOT-1-0001-1-3 Communicate health and safety information ENUOTA0002A Communicate health and safety information
effectively
ETUTT-1-0004-1-3 Use information technology applications software GNUXSK0005A Use information technology applications software
ENUOT-1-0002-1-3 Understand and apply principles of occupational N/A Based on underpinning principles from all occupational health and
health and safety safety NOSS
ENUOT-1-0003-1-3 Implement health and safety induction processes in ENUOTA0004A Implement health and safety induction processes in consultation
consultation with a health and safety professional with the Health and Safety Advisor/Professional/
ENUOT-1-0004-1-3 Promote a positive health and safety culture ENUOTA0001A Promote a positive health and safety culture
ENUOT-1-0005-1-3 Keep pace with improvements to influence and ENUOTA0003A Keep pace with improvements to influence and improve health and
improve health and safety practice safety practice
AUULV-1-0014-1-3 Apply first aid GNUXSA0110A Apply first aid
ENUOT-1-0006-1-3 Conduct an occupational health and safety risk ENUOTA0006A Conduct a health and safety risk assessment of a workplace
assessment and assist a Health and Safety ENUOTA0024A Assist Health and Safety Advisor/Professional in using occupational
Professional in using occupational hygiene hygiene principles to control occupational health and safety risk
principles to control risks
ENUOT-1-0007-1-3 Implement waste management plans ENUOTA0017A Implement waste management plans
ENUOT-1-0008-1-3 Gather evidence to support occupational health and ENUOTA0012A Gather evidence for the purposes of work related Occupational
safety investigations Health and Safety requirements
ENUOT-1-0009-1-3 Assist in the development of occupational health ENUOTA0005A Developing OHS risk control options
and safety risk control options
GNUXSA-1-00011-2- Develop and improve own work GNUXSA0008A Maintain and improve own work
4
GNUXSA-1-0001-1-3 Understand self-management skills (Employability) GNUXSA0009A Plan and manage own work
GNUXSA0008A Maintain and improve own work
10
Qualification
Specification
Unit Code Qualification Unit Name NOSS Unit ID NOSS Unit Name
GNUSXA-1-0002-1-3 Understand how to work as a member of a team GNUXSA0015A Develop and maintain positive working relationships
(Employability) CTUCSA0017A Contribute to effective workplace relationships
GNUXSA0005A Work as a member of a team
GNUXSA-1-0003-1-3 Understand work and career progression GNUXSA0009A Plan and manage own work
(Employability) GNUXSA0008A Maintain and improve own work
ENUOT-1-0010-2-4 Develop and implement emergency response ENUOTA0009A Develop and implement emergency response procedures
procedures
ENUOT-1-0011-2-4 Monitor contractors’ health and safety activities to ENUOTA0014A Monitor contractors health and safety activities to ensure
ensure compliance with requirements compliance with requirements
ENUOT-1-0012-2-4 Audit environmental performance ENUOTA0018A Audit environmental performance
ENUOT-1-0013-2-4 Identify and implement improvements to ENUOTA0020A Identify and implement OHS management system improvements
Occupational Health and Safety management
systems
ENUOT-1-0014-2-4 Conduct investigations of work related ENUOTA0013A Conduct investigation of work related OHS complaints
Occupational Health and Safety incidents and ENUOTA0011A Conduct investigations of work related OHS incidents
complaints
ENUOT-1-0015-2-4 Implement and monitor proactive monitoring ENUOTA0022A Implement and monitor proactive monitoring systems for health and
systems for health and safety safety
ENUOT-1-0016-2-4 Supervise the work of others N/A N/A
ENUOT-1-0017-2-4 Conduct an Audit for Health And Safety ENUOTA0008A Conduct audit for health and safety
ENUOT-1-0018-2-4 Contribute to the development and implementation ENUOTA0015A Contribute to the development and implementation of the health
of health and safety policy and safety policy
GNUXSA-1-0019-2-4 Demonstrate self-management skills (Employability) GNUXSA0009A Plan and manage own work
GNUXSA0008A Maintain and improve own work
GNUSXA-1-0020-2-4 Work as a member of a team (Employability) GNUXSA0015A Develop and maintain positive working relationships
CTUCSA0017A Contribute to effective workplace relationships
GNUXSA0005A Work as a member of a team
GNUXSA-1-0021-2-4 Demonstrate work and career progression skills GNUXSA0009A Plan and manage own work
(Employability) GNUXSA0008A Maintain and improve own work
11
Unit 01 - Organize and communicate information CPUCP-1-0009-1-3
Unit 01 - Organize and communicate information

CPUCP-1-0009-1-3
Purpose:
This unit covers the knowledge and skills required to access, organize and communicate
information related to processes or tasks. This unit includes the ability to communicate using
common workplace terminology.
Recommended learning hours: 72
Skills learning outcomes
The learner will be able to: Performance criteria:
Access information and/or 1.1 Determine Information requirements of tasks and relevant
records information, accessed from a range of sources
1.2 Identify and use workplace terminology correctly
1. Organize and analyze 2.1 Interpret and organize Information in accordance with
information organizational and work requirements
2.2 Analyze information according to the organization’s and the work
requirements
2. Communicate organized 3.1 Communicate information using established workplace methods

information
3.2 Seek feedback to improve the communication process
Skills scope
1. Range of sources:
a) Job instructions
b) Specifications
c) Standard operating procedures
d) Charts
e) Lists
f) Documents
g) Computer data
h) Drawings and sketches
12
Unit 01 - Organize and communicate information CPUCP-1-0009-1-3
i) Tables and/or charts

j) Technical manuals and other applicable reference material
2. Workplace terminology referring to:
a) Equipment
b) Processes
c) Workplace areas
d) Staff, and procedures specific to the processes and equipment used in the workplace
3. Analysis involves simple determinations of relevance and implication for the learner's immediate work
requirements
4. Established workplace methods:
a) Pro forma reports
b) Data entry e.g. bar coding and simple keyboard operations
c) Verbal
d) Drawings
Knowledge learning outcomes
The learner will: Knowledge scope
1. Understand and 1. Relevant types of information from a range of sources

characterize different
2. Interpreting and following information in workplace documentation
types of information
3. Information analysis techniques
4. Methods of categorizing and organizing information
5. Checking and clarifying information
2. Understand how to record 1. Recognizing and using workplace terms

and communicate
2. Methods of recording and communicating information
information
13
Unit 02 - Communicate health and safety information effectively ENUOT-1-0001-1-3
Unit 02 - Communicate health and safety information

effectively
ENUOT-1-0001-1-3
Purpose:
This unit covers the skills, knowledge and understanding to communicate occupational
health and safety information generated from and to internal and external stakeholders.
1. Produce systems for 1.1 Develop and implement appropriate systems for communicating
communication of health health and safety information within the organization
and safety information
1.2 Develop and implement appropriate systems for communicating
health and safety information relating to resources bought in by the
organization
1.3 Clearly communicate health and safety information to the

organization using a range of methods
1.4 Clearly communicate health and safety information externally to

the organization
1.5 Maintain accurate records of all health and safety information

relating to resources brought in by the organization
1.6 Successfully manage the communication systems for the health

and safety activities of the organization
2. Control the effectiveness of 2.1 Ensure that the statutory reporting of the health and safety
the communication systems information required from the organization to the regulatory and
for health and safety local authorities is successfully carried out
information going out of the
2.2 Ensure that health and safety information from the organization is
organization
successfully communicated to relevant stakeholders
2.3 Effectively communicate health and safety information regarding
the organization’s resources to relevant stakeholders
14
Skills scope
1. Health and safety information communicated within the organization may include:
a) Proposed and new legislation
b) Codes of practice
c) Standards
d) Risk assessment and control procedure and practice
e) Technical developments
f) Best practice
2. Health and safety resources may include:
a) Input materials
b) Goods
c) Equipment
d) Services
e) Waste
i. Proactive monitoring
ii. Performance initiatives
iii. Promotion activities
iv. Reactive monitoring

3. Range of communication techniques:
a) Verbal
b) Written
c) Demonstrating
4. Relevant stakeholders include:
a) Trade associations
b) Voluntary bodies
c) Interested parties/individuals
d) Contractors
15
1. Understand health and 1. Proposed and new health and safety legislation, codes of practice,
safety information standards, health and safety risk assessment and control
procedures and practices, technical developments and best
practice appropriate to the organization
2. The effects and importance of disseminating information:
a) Coming into the organization
b) Flowing within the organization
c) Going out of the organization
2. Be able to explain the 1. Effective communication systems for health and safety information
principles of effective
2. Principles and concepts of effective:
communication systems for
health and safety a) Written and verbal communication
information b) Electronic information, retrieval, storage and communication
systems
3. External factors influencing communication systems for health and
safety information including:
c) Risk assessment, control procedures and practices, technical
developments and best practice
d) Proposed and new legislation, codes of practice and standards
e) Promotional activities relevant to the needs of an organization
f) Statutory reporting requirements for an organization
g) Statutory information requirements for the products, services

and waste of an organization
h) Standards and procedures of an organization that are relevant
to the contractors used by the organization
3. Understand developments 1. Importance of current health and safety developments and practice
in occupational health and relevant to the organization
safety
16
Unit 03 - Use information technology applications software ETUTT-1-0004-1-3
Unit 03 - Use information technology applications software

ETUTT-1-0004-1-3
Purpose:
This unit is designed to enable individuals to use information technology (IT) systems and
applications independently to support a range of information processing activities.
The unit is designed to develop a broad knowledge of the theoretical concepts, principles,
boundaries and scope of IT applications. These activities center on using software
applications packages to meet complex information requirements while paying attention to
security and the needs of other users.
1. Operate a range of IT 1.1 Start up and close down the operating system
equipment independently,
giving attention to security 1.2 Open and close software packages
and to other users 1.3 Locate data and applications
1.4 Use a computer filing system
1.5 Use tools within the operating system

1.6 Implement security measures responsibly and with consideration
for the needs of other users
1.7 Resolve simple hardware and software problems
1.8 Follow on-screen instructions in relation to system or application

messages
2. Use a range of software 2.1 Identify the information requirements of users and decide how
application packages to these requirements can be met
meet complex information
requirements 2.2 Select software applications packages which meet the identified
information requirements
2.3 Use software applications packages to process the identified

information requirements
2.4 Add, alter or delete information as needed
2.5 Carry out searches to extract and present relevant information
from suitable local and remote computer data sources taking
17
account of efficiency in terms of time, cost, effective filtering and

outcome
2.6 Integrate different data types

2.7 Format the product so that the final output meets the identified
information requirements and is clear and helpful to users
2.8 Produce output in print or electronic form to meet requirements
2.9 Store completed files appropriately in accordance with organization
requirements
3. Evaluate use of information 3.1 Identify barriers to resource availability and potential causes or
technology in occupational factors contributing to those barriers
health and safety
3.2 Document lessons learnt against the work plan and report within
the organization
3.3 Propose suggestions for improvements to workplace practices

involving information technology applications software
3.4 Complete work reports accurately and submit to appropriate
person(s)
Skills scope
1. Use straightforward and complex features of a range of software application packages.

2. Integrate data types within a software application package.
3. Integrate information from more than one software application package.
4. Extract information from a local and a remote computer data source.

5. Select and use a wide range of processing functions options, which might include: document layout,
page layout and format facilities, views, use of toolbars, rulers, guides, zoom, fonts, bullets and
numbering, borders and shading, tabs, case, dropped capitals, columns, themes, backgrounds, styles,
frames, colors and lines, alignment, templates, auto-format, undo, repeat, cut, copy, paste, paste
special, select all, fill, clear, find, replace, go to, rename, links, headers and footers, page breaks,
comments, footnotes, captions, numbering, symbols, date and time, index and tables, bookmarks,
pictures, objects, hyperlinks, graphics, movies, sounds, tables, queries, forms and reports, functions,
charts, comments, fields, records and files, spelling and grammar checker, thesaurus, search and
replace, auto-correction, sort, merge, customization, options, security, protection, simple macros ,
online facilities, send and receive, address books, synchronization, message rules, messenger services,
newsgroups and accounts, online help and tutorial support facilities.
6. Hardware devices may include:
a) Mouse
b) Keyboard
c) Printer
18
d) Monitor
e) Disk drive
f) Scanner
g) Mobile computing device such as tablet, smartphone
7. Data types may include text, number, graphics, audio and video.
8. Outputs may include documents, designs, compositions, modules and presentations.
9. Software packages may include:

a) Word processing
b) Spreadsheet
c) Database
d) Simulation
e) Graphics
f) Internet
g) Intranet
h) Cloud-based services
i) Email
j) Audio/music
k) Animation
l) Video
m) Multimedia
n) Desktop publishing
o) Data logging and retrieval
p) Control
1. Understand basic IT 1. The different components of a computer system and how to use
concepts, principles and them
strategies
2. The functions of tools and how to use them
3. The ways in which data can be kept secure
4. How security procedures can be used to meet the needs of all users
of a computer system
19
5. The causes of some common software and hardware problems, and

what action to take to resolve them
6. Methods for assessing information requirements and designing

solutions using IT
7. The content and search facilities of a range of computer data sources

8. Factors to consider when working out a search strategy using a
computer data source
9. Search criteria may include keywords, fields and file names for a
range of software packages.
10. Extraction of information from a local and a remote computer data
source. Data types may include text, number, graphics, audio and
video.
11. Basic security measures include:

a) Encryption
b) Passwords
c) Backups
d) Virus protection
12. Common problems include:
a) Printer offline
b) Sound not working
c) Too many open programs

d) System freeze
13. Operating tools include:
a) File managers
b) Print managers
c) Control panels
2. Know how to use software 1. Straightforward and complex features of a range of software
application packages
2. Integration of data types within a software application package

3. Integration of information from more than one software application
package
4. File handling functions, which may include:
a) Folders
b) Print managers
c) Naming conventions
d) Properties
20
e) Saving
f) Saving for the web and other applications
g) Retrieving
h) Retrieving from the web and other applications
i) Copying
j) Renaming
k) Importing
l) Exporting
m) Emailing
n) Attachments
o) Routing
p) Faxing
21
Unit 04 - Understand and apply principles of occupational
health and safety ENUOT-1-0002-1-3

health and safety
ENUOT-1-0002-1-3
Purpose:
This unit provides a basic understanding of the requirements of an occupational health and
safety technician. It covers the basic skills and knowledge the technician will need for the
workplace and for further in-depth specific learning covered in this qualification.
1. Identify the application of 1.1 Identify key organizational policies and procedures for managing
principles of health and health and safety
safety management within
1.2 Assess organizational policies to identify influences of societal
an organization
factors on policy development
2. Use equipment and handle 2.1 Select and use appropriate personal protective clothing
substances in accordance
2.2 Identify safety equipment relevant to a task and correctly
with good health and safety
demonstrate use
practices
2.3 Identify the location of the First Aid box and accurately explain the
procedure to follow in the event of an accident
2.4 Transport, handle and lift goods using appropriate safe handling
techniques
2.5 Use equipment safely and in accordance with manufacturers’
instructions
2.6 Handle and dispose of chemicals/substances correctly in
accordance with organizational procedures
2.7 Identify appropriate control measures for hazardous substances
2.8 Accurately identify the additional control measures and

requirements for dealing with asbestos and lead
3. Implement correct 3.1 Respond to an emergency in accordance with organizational

procedures in the event of emergency procedures and relevant regulatory requirements
an emergency
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3.2 Promptly raise the alarm in the event of an emergency in
3.3 Promptly and calmly implement evacuation of all personnel in

3.4 Accurately identify and report details of the cause(s) and effect(s)
of the emergency to the relevant personnel
3.5 Clarify and seek assistance from trained personnel and emergency
services as appropriate
3.6 Participate in debriefing/ evaluation, as appropriate, to improve

future response make improvements to procedures
Skills scope
1. Reasons for the effective management of health and safety including:
a) Moral
b) Legal
c) Financial
2. Societal factors may include:
a) Economic climate
b) Government policy and initiatives
c) Industry/business risk profile
d) Globalization of business
e) Migrant workers
f) National level of sickness absence
g) Incapacity
h) Corporate social responsibility
3. Emergency procedures include:
a) Evacuation
b) Location of firefighting equipment
c) Security
d) Location and briefing of first aiders
e) Dealing with hazardous substances
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1. Understand effective health 1. The meaning of:

and safety, quality,
a) Hazard
environmental, and
integrated management b) Risk
systems c) Danger
2. Legal requirements relating to health and safety policies and
arrangements
3. Key elements and underpinning principles of an effective health

and safety management system
4. Reasons for and importance of the effective management of health
and safety
5. Reasons for the effective management of health and safety
including:
a) Moral
i. Concept of reasonable care
ii. Unacceptability of putting health and safety of people at

risk
iii. Society’s attitude to moral obligations

iv. Accident/incident and ill-health statistics
v. Higher-risk industries
vi. Effect of size of organization on accident/incident rates
b) Legal
i. Preventive
ii. Punitive
iii. Compensatory effects of law
iv. Self-regulation
c) Financial
i. Economic costs of accidents/incidents

ii. Economic costs of Ill-health
iii. Impact on society and on organizations

iv. Insured and uninsured costs
v. Benefits of effective health and safety management
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6. Societal factors which influence health and safety standards and
priorities
7. Structure and content of management system models

8. Principles of quality management systems
9. Environmental management systems

10. Benefits and limitations of integration of:
a) Quality
b) Environmental considerations
11. Guidance on internal control
12. The risk assessment framework, as the process applies to chemicals
a) Identify the hazards
b) Decide who might be harmed and how
c) Evaluate the risks and decide on precautions
d) Record the findings and implement them, and review
and update as necessary
2. Know the role and 1. The role of the technician in management system
responsibilities of the health
a) Design
and safety technician
b) Implementation
c) Evaluation
d) Maintenance
2. The role of the technician in influencing ownership and conduct at
all levels of an organization
3. Meaning of the term “competence” and the requirements for
continuing professional development for technicians to maintain
competence
4. The need for technicians to evaluate and develop their own
practice including the need to consult with others
5. Application of ethical principles that underpin professional codes of
conduct including:
a) Honesty
b) Respect
c) Integrity
6. How to deal with conflicts of interest
3. Understand the effect of 1. The main anatomical systems and organs that could be harmed by
hazardous substances on hazardous substances
humans
a) Respiratory
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b) Digestive
c) Circulatory
d) Nervous systems
e) Skin
f) Eyes
2. Potential entry routes of harmful substances into the body
3. Possible forms of anatomical harm by hazards.

4. Definitions of the categories of danger for health
4. In relation to attack by substances, the concepts of:
a) Target organs
b) Target systems
c) Local effects
d) Systemic effects
5. Main effects, methods of entry and routes of attack of chemicals
on the human body
a) Eyes
b) Nose
c) Mouth
d) Ears
e) Inhalation
f) Ingestion
g) Skin pervasion
h) Injection
6. The influence of physical form and properties (egg solubility) on
entry routes available to substances
a) Dust
b) Fiber
c) Mist liquid
d) Gas
7. Distinction between inhalable and respirable dust
8. The body’s defensive responses (innate and adaptive), with

particular reference to the respiratory system
9. Health effects of chemicals used in the workplace
10. Duty of suppliers to classify dangerous substances and
preparations
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11. Categories of danger for health
a) Very toxic
b) Toxic
c) Harmful
d) Corrosive
e) Irritant
f) Sensitizing
g) Carcinogenic
h) Mutagenic
i) Toxic for reproduction
i. Trichloroethylene
ii. Asbestos
iii. Isocyanates
iv. Siliceous dusts
v. Lead (and compounds)

vi. Sulfuric acid
vii. Sodium hydroxide
viii. Chromium compounds
ix. Hard wood dust

12. Dermatitis and workplace examples of typical causative agents
4. Understand actions to take 1. Procedures for evacuating the premises in an emergency

in the event of an
2. The key elements in fire prevention
emergency
3. The process and importance of raising the alarm in the event of an
emergency
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Unit 05 - Implement health and safety induction processes in
consultation with a health and safety professional ENUOT-1-0003-1-3
Unit 05 - Implement health and safety induction processes

in consultation with a health and safety professional
ENUOT-1-0003-1-3
Purpose:
This unit covers the skills required for identifying the induction requirements relating to
occupational health and safety (OHS); and preparing the information and guidance materials
for staff in consultation with a health and safety professional.
1. Plan the health and safety 1.1 Accurately identify the specific health and safety requirements of
induction for the the organization
organization in consultation
1.2 Effectively plan an induction covering legal requirements and
with a health and safety
organizational occupational health and safety policy
professional
1.3 Design the induction to cover the individual requirements for
particular roles within the organization
1.4 Develop robust strategies to assess the knowledge, skills and
competency requirements for particular roles within the
organization
1.5 Confirm that the induction accurately covers all relevant

information with an authorized health and safety professional
2. Prepare comprehensive 2.1 Source and collate accurate information and current guidance
health and safety materials for individual workers and roles
information and guidance
2.2 Ensure the information is clear, easy to understand and meets the
materials
needs of individuals with diverse abilities, styles and motivations
2.3 Seek advice from an authorized health and safety professional in

the development of the information and guidance materials and
gain their approval prior to publication
2.4 Identify and gain approval from relevant stakeholders regarding
appropriate dissemination methods
2.5 Assist with a small scale dissemination and use of information and
materials to ascertain the effectiveness prior to larger scale use
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2.6 Ensure the information and guidance materials are available when
required by individuals
2.7 Ensure the materials are updated in relation to changes in internal

and external requirements
3. Accurately record details of 3.1 Develop an accurate information system to record staff completion
occupational health and of the induction program
safety inductions
3.2 Ensure information is maintained to ensure it is up to date and that
the appropriate level of confidentiality is maintained
Skills scope
1. Health and safety requirements may include:
a) Occupational health
b) Safety and security
c) Occupational licensing
d) Legislation
e) Regulations
f) Standards
g) Risk assessment
h) Customer/client requirements and specifications
i) Job plans
j) Job safety analysis
k) Hazard identification documentation

l) Permissions to work e.g. work permits
i. Staff
ii. Customers
iii. Other stakeholders
m) Documentation
i. Transport dispatches
ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans
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1. Understand the hazards and 1. Common hazards in the workplace including:

risks which may arise in the
a) Tools
workplace
b) Equipment
c) Stakeholders
d) Chemicals
e) Machinery
f) Electricity
g) Fire
h) Spillages
i) Contamination
2. Responsibilities for health and safety as defined by internal and
external requirements
3. Common hazards and risks in the industry/occupational area, work
areas and job roles which the induction is targeting
4. How and when to review and update the process in relation to
changes in internal and external requirements
5. How to ensure that the OHS induction is delivered in order to meet
requirements
6. OHS relating to the facilitation of group-based learning, including:
a) Assessment and risk control measures

b) Reporting requirements for hazards
c) Safe use and maintenance of relevant equipment
d) Emergency procedures
7. Sources of OHS information
8. Role of key workplace persons
2. Know the relevant 1. Regulatory and licensing requirements

legislative requirements to
2. Relevant information
compile an induction
process a) Policy
b) Legal requirements and regulations
c) Codes of practice
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d) National standards
e) Any legislation that may affect training and assessment
f) Occupational health practices

g) Safety and security
3. Standard operating procedures

a) Encompassing formal work instructions and/or arrangements
of an organization
b) Organizational or statutory authority requirements regarding
how work is to be done and by whom
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination of above
4. Risk assessment
a) Policies
b) Procedures
c) Practices
3. Know the organizational 1. Organization’s OHS policy and procedures

requirements to complete
2. The structure of the organization and people responsible for health
an induction process
and safety
3. Organizational health and safety reporting procedures
4. Sources of advice, guidance and support available internally and
externally
5. Organizational record-management systems and reporting
requirements
6. Organizational work requirements and training/induction needs
7. Policies and procedures relevant to the learning environment
4. Know how to plan and 1. Identify and use different learning opportunities
deliver an induction
2. Structure demonstrations and instruction sessions
program
3. Choose from a range of demonstration techniques
4. Put learners at their ease and encourage them to take part
5. Choose between demonstration and instruction as learning
methods
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6. Set the content and requirements of the learning program and/or
delivery plan
7. Put information in order and decide whether the language that will
be used is appropriate for the learners
8. Choose and prepare appropriate materials, including technology-

based materials
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Unit 06 - Promote a positive health and safety culture ENUOT-1-0004-1-3
Unit 06 - Promote a positive health and safety culture

ENUOT-1-0004-1-3
Purpose:
This unit covers skills and knowledge required to promote a positive occupational health and
safety culture. It includes the development and communication of plans, working with key
stakeholders, implementing plans, and maintaining and encouraging a positive culture
through leading by example on health and safety matters.
1. Gain commitment from 1.1 Provide people with sufficient and clear information about the
others to a positive health benefits to the organization of a positive health and safety culture
and safety culture
1.2 Obtain the support of those in the organization who can champion
a positive culture and involve them in relevant activities where
appropriate
1.3 Use appropriate opportunities to communicate information about a

positive culture
1.4 Evaluate the current level of understanding of and support for

instructions and procedures by personnel across the organization
2. Develop and utilize links 2.1 Identify and create working relationships with appropriate people
with appropriate people and and groups
groups to consult on health
2.2 Take action to ensure people are regularly informed and have
and safety matters
opportunities to discuss health and safety matters
2.3 Communicate effectively with people on health and safety matters

in accordance with organizational procedures
3. Develop plans to promote a 3.1 Evaluate where improvements and changes may be necessary using
health and safety culture in current sources of information
the workplace
3.2 Recommend improvements based on observed and underlying
indicators of the health and safety culture
3.3 Provide support, assistance or advice to the appropriate people and
groups to gain feedback on plans and aid understanding
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3.4 Include suitable performance measures and review dates to

monitor implementation
3.5 Ensure that relevant information including local, national and legal
guidelines and advice is provided at an appropriate time, level and
pace to ensure understanding
3.6 Present plans in a clear and concise manner to the appropriate
people and gain approval prior to implementation
4. Implement plans to promote 4.1 Clearly inform relevant personnel of the content of plans to
a health and safety culture promote a health and safety culture in the workplace
in the workplace
4.2 Ensure plans promote the advantages and legal necessities of
following procedures correctly
4.3 Provide practical opportunities for regular consultation on issues
and encourage others to suggest ways of improving and
implementing good practice
4.4 Identify and review opportunities for further improvements to the
health and safety culture in the workplace
4.5 Anticipate problems with understanding and compliance and take
appropriate steps to mitigate against these
4.6 Inform relevant people of outstanding issues with regard to

understanding or compliance and make suggestions as to how
these may be addressed
Skills scope
1. Appropriate opportunities to communicate information about a positive culture include:
a) Existing activities
b) New opportunities
2. Create working relationships includes those:

a) Internal to the organization
b) External to the organization

3. Sources of information on health and safety include:
a) Health and safety documentation, policy and procedures

b) Feedback from personnel internal and external to the organization
c) Records of health and safety incidents

d) Changes to legislation, regulation or current good practice
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1. Understand how to promote 1. Local health and safety procedures and legislation
a positive culture of health
2. Behavioral patterns and worker attitudes
and safety
3. Different forms of communication and methods, and how to
employ these to gauge worker attitudes during the implementation
of plans
4. Internal and external sources of information
5. Report writing requirements
6. Presentation techniques
7. How to develop and utilize performance measures
8. How to create and maintain positive working relationships
9. How to aid others’ understanding of health and safety-related

matters
2. Understand health and 1. The culture of the organization

safety culture is in own
a) Communication systems
organization
b) Problem-solving approaches
c) How to communicate with stakeholders regarding involvement
and responsibilities
3. Know underpinning 1. Requirements of relevant specifications and/or legal requirements

requirements of health and such as:
safety

d) Occupational requirements
i. Legislation
ii. Regulations
iii. Standards
iv. Codes of practice

v. Policy and/or guidelines
vi. Government and/or industry
e) Risk assessment policies
f) Standard operating procedures
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Unit 07 - Keep pace with improvements to influence and improve
health and safety practice ENUOT-1-0005-1-3
Unit 07 - Keep pace with improvements to influence and

improve health and safety practice
ENUOT-1-0005-1-3
Purpose:
This unit covers the skills required to read and respond to occupational health and safety
literature in print and electronic form, influencing professional colleagues and others on
occupational health and safety (OHS) matters contained in that literature.
1. Influence professional 1.1 Actively and effectively participate in professional discussion and
colleagues on health and reviews on best practice in health and safety matters
safety matters
1.2 Contribute to appropriate groups and committees engaged in
developing best practice in health and safety
1.3 Contribute to discussions to influence the policies and practices of

appropriate professional organizations and groups
1.4 Exchange information with colleagues through meetings,

publications, conferences and other appropriate methods
1.5 Effectively interpret and apply health and safety

legislation/standards in supporting others to address health and
safety matters
2. Advise on new 2.1 Present information on best practice and new developments to
developments in health and relevant people within the organization
safety
2.2 Evaluate the impact on the organization of developments in health
and safety legislation, policies and practices
2.3 Contribute to appropriate professional technical groups to enhance
the development of health and safety
2.4 Apply interpersonal skills to establish rapport and to build networks
with a range of internal and external key personnel
3. Plan and monitor own 3.1 Critically analyze own strengths and weaknesses
professional development
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3.2 Consider personal goals and benchmark own strengths and
weaknesses against job roles aspired to
3.3 Identify areas of skills and knowledge that if developed, would

assist with career development
3.4 Establish an action plan and targets for development of skills and
knowledge
3.5 Undertake relevant activities for self-development to implement
the action plan and achieve targets
3.6 Reflect on and assess the effectiveness of development activities

and revise development plan accordingly
Skills scope
1. Methods of communicating information and establishing networks may include:
a) Oral
b) Written
c) Visual
d) Good use of interpersonal skills
2. Awareness of appropriate groups
a) Professional
b) Non-professional
c) Technical groups/organizations
3. Professional development strengths and weaknesses may include review of own:
a) Current knowledge and skills
b) Current expertise and practice
c) Values
d) Beliefs
e) Career aspirations
f) Self-awareness
4. Action plan for development should include:
a) Short-term targets
b) Long-term targets
c) Objectives which are:
i. Specific
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ii. Measurable
iii. Actionable
iv. Realistic
v. Timely
5. Reflection on action plans may include:

a) Changes in response to ongoing:
i. Development needs
ii. Goals
b) Changes in response to different contexts:
i. Work experience placements
ii. Visits
iii. Study environment
iv. Life events
v. Employment
c) Linking theory to practice

d) Linking practice to theory
e) Achievement of personal goals in terms of:
i. Knowledge
ii. Skills
iii. Practice
iv. Values
v. Beliefs
vi. Career aspirations
1. Identify new developments 1. Sources of relevant information and advice on health and safety
in health and safety matters
2. Appropriate professional, non-professional and technical groups

and organizations
3. International and local standards
4. OHS legislation
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2. Understand how to 1. Influencing techniques

influence others
a) Persuasion
b) Negotiating
c) Bargaining
d) Compromise
2. How to network effectively
3. Understand the impact on 1. The level of relevant statutory duties

the organization of
2. Interpretation of duties when considering improvements to health
developments in health and
and safety
safety legislation, policies
and practices 3. Relevant specifications and/or legal requirements such as:
d) Occupational requirements to follow, where applicable:
i. Legislation
ii. Regulations
iii. Standards
v. Government and industry policy and/or guidelines
4. Understand the learning 1. Theories of learning

process
2. Influences on learning
3. Skills for learning
4. Learning opportunities
5. How to source information to inform own development plans
6. How to set targets and goals which are:

a) Specific
b) Measurable
c) Actionable
d) Relevant
e) Timely
7. How to evaluate the effectiveness of self-development activities
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Unit 08 - Apply first aid AUULV-1-0001-1-3
Unit 08 - Apply first aid

AUULV-1-0001-1-3
Purpose:
This unit covers the skills and knowledge required to identify an incident, and to provide first
aid response, life support and management of casualties until the arrival of medical or other
assistance. These skills and knowledge may be applied in a range of situations, including in
both the workplace and the community.
1. Assess the situation 1.1 Identify, assess and minimize hazards that may pose a risk of injury
or illness
1.2 Minimize immediate risk to self and casualty's/casualties’ health
and safety
1.3 Assess casualty/casualties and identify injuries, illnesses and
conditions before applying first aid
2. Apply first aid procedures 2.1 Calmly provide information to reassure casualty/casualties
2.2 Monitor casualty's/casualties’ condition and respond in accordance
with first aid principles and procedures that are effective
2.3 Use available resources and equipment to make the
casualty/casualties as comfortable as possible
2.4 Respond to the casualty/casualties in a culturally aware, sensitive
and respectful manner; seek consent from casualty/casualties or
appropriate person and provide first aid
2.5 Correctly operate first aid equipment as required for first aid
management, seek first aid assistance from others in a timely
manner and as appropriate
3. Communicate details of the 3.1 Request ambulance support and/or appropriate medical assistance
incident
3.2 Accurately convey assessment of casualty's/casualties’ condition
and management activities to ambulance services
3.3 Prepare reports as appropriate in a timely manner, presenting all
relevant facts according to established procedures/other
emergency services/relieving personnel
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Skills scope
1. General first aid management of

a) Abdominal injuries
b) Loss of consciousness
c) Bleeding
2. Specific first aid management of
a) Burns
b) Cardiac arrest
c) Choking/airway obstruction
d) Basic injuries
e) Poisoning and toxic substances (including chemical contamination)
f) Seizures and shock
1. Understand basic 1. Basic principles and concepts underlying the practice of first aid
occupational health and
2. First aiders' skills and limitations
safety requirements in the
provision of first aid 3. Infection control principles and procedures, including use of
standard precautions
2. First aid management 1. Abdominal injuries

a) Loss of consciousness
b) Bleeding
2. Burns
a) Electrical
b) Thermal
c) Chemical
d) Friction
3. Cardiac arrest
4. Choking/airway obstructions
5. Injuries:
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a) Eye and ear injuries

b) Head
c) Minor skin injuries

d) Needle stick injuries
e) Soft tissue injuries including sprains, strains, dislocations

f) Dehydration, heat stroke
g) Fractures
h) Poisoning and toxic substances (including chemical
contamination)
i) Seizures
j) Shock
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Unit 09 - Conduct an occupational health and safety risk assessment
and assist a Health and Safety Professional in using occupational
hygiene principles to control risks ENUOT-1-0006-1-3
Unit 09 - Conduct an occupational health and safety risk
assessment and assist a Health and Safety Professional in
using occupational hygiene principles to control risks
ENUOT-1-0006-1-3
Purpose:
This unit covers the skills and knowledge required to identify hazards and to assess
occupational health and safety (OHS) risks in a workplace and make recommendations to
control the risk and to review the results.
This unit also covers the skills and knowledge required to identify and assess the real or
potential occurrence of chemical, physical or biological agents and other workplace stressors
(including their interactions) that may affect the health or wellbeing of workers or others.
1. Access existing sources of 1.1 Define clearly where and why the risk assessment is to be carried
information and data to out
identify hazards
1.2 Select, modify and utilize appropriate formal and informal
techniques and tools to identify hazards
1.3 Accurately identify and prioritize areas of the workplace where the
potential for serious harm to health is most likely to occur
1.4 Accurately review workplace sources of information and data to
assist in identifying hazards
1.5 Assess the effectiveness of existing control measures in controlling

identified hazard(s)
1.6 Access relevant external sources of information, standards and
data, as required
1.7 Seek input regarding hazards and risks from stakeholders

1.8 Correctly identify all people at risk from the hazards
1.9 Accurately document all significant hazards in accordance with
organizational requirements
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2. Accurately assess risk 2.1 Select and use an appropriate risk assessment tool to correctly
identify the level of risk
2.2 Assess workplace sources of information and data to accurately
evaluate the effectiveness of risk controls
2.3 Prioritize risks considering the severity and likelihood of the
consequences
2.4 Correctly identify whether further control measures are required
and prioritize these, as appropriate
2.5 Involve stakeholders and key personnel in risk assessment
2.6 Accurately document the method of risk assessment in accordance
with organizational requirements
3. Assist in analyzing the risks 3.1 Assist in determining sources of exposure to potentially harmful
of exposure to potentially agents and factors and related risks in work processes and methods
harmful agents and factors
3.2 Identify equipment, sampling plan and techniques for assessing the
exposure to harmful agents and factors
3.3 Work with health and safety professional to accurately interpret
and evaluate monitoring and sampling results to provide an
assessment of exposure
3.4 Correctly utilize exposure standards in the assessment of risks
3.5 Gain approval from health and safety professional on proposed
report of measurements, interpretations and recommendations to
stakeholders
3.6 Report measurements, interpretations and recommendations to
authorized stakeholders in a suitable format for the target group
4. Design risk control strategies 4.1 Apply the hierarchy of control to design risk control strategies
and advise on
4.2 Accurately identify inadequacies in existing control measures
implementation
4.3 Propose and gain approval from health and safety professional for
suggested risk control measures
4.4 Implement revised risk control measures to address identified
inadequacies in control measures
4.5 Access sources of information and data, and specialist advisors as
required
5. Communicate the outcome, 5.1 Maintain an up-to-date, accurate hazard register which is relevant
review and revision of the to the workplace and in a suitable and accessible format
risk assessment
5.2 Document and communicate outcomes of hazard identification,
risk assessments and any action taken to relevant stakeholders
5.3 Monitor and evaluate the effectiveness of own performance in
identifying hazards and conducting risk assessments
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5.4 Ensure that recommendations are implemented and that action is
taken to control or remove imminent risk
5.5 Set up a system to ensure that the risk assessment is reviewed and
revised when appropriate
6. Effectively monitor and 6.1 Monitor and regularly evaluate the quality and outcomes of
evaluate control strategies interventions in consultation with stakeholders and relevant public
to minimize exposures bodies
6.2 Propose modifications to interventions to address issues raised as a

result of regular evaluation and monitoring
6.3 Identify and document training/education needs, and arrange
training in consultation with health and safety professional and
other relevant personnel
6.4 Make recommendations regarding future interventions as a result
of evaluation and monitoring
Skills scope
1. Risk assessment policies, procedures and practices include:

a) Prescribed processes and measures
b) Non-conformity notices
c) Job plans
d) Job safety analysis
e) Risk assessment
f) Hazard identification documentation
g) Documentation including:
ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans
2. Stakeholders include:
a) Directors
b) Senior, line, functional and technical managers
c) Employee representatives
d) Employees
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e) Relevant outside agencies
3. Reports include:
a) Workplace inspections
b) Hazard and incident reports
c) Technical reports
d) Consultations and observations
4. Types and location of information and data may include:
a) Internal information and data
b) External information and data
5. Sources of exposure may include:
a) Substances/products created or generated by work processes, for example fumes, carbon
monoxide and dust
b) Noise etc. produced by plant and machinery
c) Working with animals and animal products
d) Needle stick exposures
e) Occupationally related contact
6. Related factors may include:
a) Synergistic/potentiating effects (increased effect of multiple exposures) compared with antagonistic
effects (two or more substances which in combination have an overall effect that is less than the
sum of their individual effects)
b) Dose-related impacts
7. Training needs may include:
a) Legislative requirements
b) Risks associated with specific tasks
c) Methods of minimizing exposure
d) Interpretation of information and data contained in material safety data sheets (MSDS), technical
documents or brochures about substances, tools, equipment and plant
e) Workplace housekeeping
f) Personal hygiene
g) Maintenance of equipment, tools and plant to ensure effective performance of control systems
h) Requirements for health monitoring of use of certain workplace hazardous substances such as lead
i) Correct selection, use, servicing, storage and disposal of personal protective equipment (PPE)
8. Use of measurement and monitoring equipment includes:
a) Safe operation of equipment
b) Correct calibration
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The learner will be able to: Knowledge scope
1. Understand the purpose and 1. The hazards which are most likely to cause harm or loss
importance of carrying out
2. The resources required to carry out a risk assessment
risk assessments
3. The purpose and implications of relevant legislation, regulation and
industry standards requirements regarding:
i. Legislation
ii. Regulations
iii. Standards
v. Manufacturers’ specifications, schedules, manuals and

catalogues
vi. Policy and/or guidelines – government and/or industry

4. Standard operating procedures – encompassing:
a) Formal work instructions and/or arrangements of an

organization
b) Organizational or statutory authority requirements of how
work is to be done and by whom
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination
5. Concepts of risks, factors that affect risk and difference between a
hazard and a risk
6. Principles, tools and techniques to identify and control workplace

hazards and to manage risks
7. Appropriate data collection methods
47
8. Know own limitations and where to find expert guidance
9. How to identify suitable and effective control measures

10. Hierarchy of control in developing risk controls within the following
priority order:
a) Eliminate hazards
b) Where this is not practicable, minimize risk by:
i. Substitution
ii. Isolating the hazard from personnel
iii. Using engineering controls
iv. Using administrative controls (e.g. procedures, training)
v. Using personal protective equipment (PPE)
2. Know the health hazards 1. Environmental factors that may affect the health of the employees
that may result from
2. Health hazards that may result from:
features of the
environmental conditions of a) Work processes
the workplace b) Work operations
c) Equipment
d) Work procedures
3. Possible routes of entry to the body and consequent effects on the
body for different factors
4. Situations where occupational health and safety, hygiene and/ or
other specialist advisors may be required
5. Types and location of sources of internal information and data
include:
a) Audits
b) Hazard, incident and investigation reports
c) Incident investigations
d) Legislation, standards, manufacturers' manuals and

specifications
e) Material safety data sheets (MSDS) and registers
f) Minutes of meetings
g) Reports
h) Workplace inspections
6. Types and location of external sources of information and data may

include:
a) Employer groups
48
b) Industry bodies
c) Professional bodies
d) Specialists
e) International standards
f) Manufacturers' manuals and specifications
g) Regulatory authorities (for other relevant legislation such as
acts, regulations, codes of practice)
h) Websites, journals and newsletters
i) Ergonomists
j) Health professionals
k) Injury management advisors
l) Occupational hygienists
m) Reviews of:
i. Hazard and incident reports
ii. Investigations
iii. Records
iv. Plant and equipment maintenance records

v. Registers of hazardous substances and dangerous goods
7. Hazard identification procedures may include:

a) Identifying employee concerns
b) Input of managers, OHS representatives, OHS committee and

others through consultative processes
c) Job and work system analysis (JSA)
8. Characteristics of:
a) Sound
b) Vibration
c) Units of noise
d) Sound pressure levels
e) Noise dose
f) Process of hearing loss
9. Different categories of chemicals such as:
a) Dangerous goods
b) Hazardous substances
c) Poisons
49
d) Carcinogens
10. Types of hazardous:

a) Dusts and fibers
b) Environments, and the possible explosion and ill health

outcomes from exposure to dusts, particulates
11. Physiology relevant to:
a) Understanding the mode of action of physical, biological and
chemical agents on the body and how they produce harm
b) Temperature control of the human body, hazards of working in
hot environments, and appropriate controls
3. Understand the concept of 1. Legislative requirements for occupational health and safety
duty of care including information and data, and consultation
causation, foreseeability and
2. Difference between hazard and risk, and risk as a measure of
preventability
uncertainty, and the factors that affect risk
3. Characteristics, mode of action and units of measurement of major
hazard types
4. The effect of electricity on the body and the difference in action of

fuses/circuit breakers and resident current devices
5. Difference between ionizing and non-ionizing radiation and the
effect of radiation on the body
6. The role of control programs for microbiological hazards such as

vaccination, local ventilation, decontamination
7. Exposure standards, their limitations and their practical use
8. Sources of occupational disease and their prevention
9. Knowledge of toxicology of hazardous materials and potential

health effects in the workplace
10. Exposure standards:

a) Are established concentrations of substances that are given as
guidance in assessing the risk of exposure
b) May be national and/or international publications
11. External sources of information and data include:
a) Regulatory bodies
b) Codes of practice, guidance notes

c) Engineers
d) External occupational health and safety professionals and
specialists
e) Academic institutions, centers of research and libraries
50
f) Material safety data sheets
g) Occupational health and safety professional associations

h) Databases such as NICNAS (national industrial chemicals
notification and assessment scheme)
i) Manufacturers' manuals and specifications
51
Unit 10 - Implement waste management plans ENUOT-1-0007-1-3
Unit 10 - Implement waste management plans

ENUOT-1-0007-1-3
Purpose:
This unit covers the skills and knowledge required to implement a waste management plan.
It requires the ability to follow assignment instructions, liaise with clients, and effectively
identify and assess waste management practices and issues, including legislation that affects
their organization’s operations.
1. Plan for the implementation 1.1 Review current waste management plans to identify any areas that
of a waste management may need updating or developing
plan
1.2 Identify precisely any potential hazards and risks and communicate
these promptly and clearly to relevant stakeholders
1.3 Recognize ways in which waste could be reduced
1.4 Identify ways to reuse, recycle or recover waste

1.5 Develop and implement a successful method for recording the
quantities of waste produced
1.6 Clearly and accurately explain the organization’s duty of care
concerning waste management to relevant personnel
2. Implement waste 2.1 Develop a relevant program of activities to address the objectives
management plans of waste management plans
2.2 Accurately explain new and revised procedures and processes to
relevant stakeholders
2.3 Provide suitable education and training to workers to ensure full
understanding of and commitment to waste management plan
2.3 Take actions within limits of own authority to:
a) Eliminate workplace hazards

b) Reduce risks
c) Limit wastage
52
2.3 Set realistic and relevant targets for improvements in waste

management
3. Monitor and review 3.1 Conduct an accurate review of the waste management plan
outcomes of waste
3.2 Accurately and clearly document details of implementation of
management plan
waste management plan in accordance with legislative and
3.3 Draw conclusions and report recommendations on future waste
management plans to relevant personnel
Skills scope
1. Review of the waste management plan includes review of:
a) Safety
b) Feasibility
c) Compliance with relevant specifications

d) Efficiency
e) Effectiveness
2. Review strategies include:
a) Monitoring statistics
b) Monitoring worker performance following training
c) Undertaking quality control checks
d) Reviewing effectiveness of new procedures and processes
e) Formalizing review strategies via re-planning

f) Sampling
g) Counting waste
3. Targets for improvements in waste management may include:
a) Carbon emissions reduction
b) Lean management
c) Recycling rates
d) Waste minimization
4. Organizational requirements may include:
a) Briefing papers
b) Job sheets
c) Verbal and written instructions and directions
53
1. Understand environmental 1. Environmental issues relating to:

issues
a) Re-new
b) Re-use
c) Recycle
d) Environmental regulations
2. Identification of:
a) Waste types, streams and characteristics

b) Waste non-conformances
c) Unanticipated waste
d) Hazardous waste
e) Waste non-conformance procedures

f) Waste containment
g) Waste disposal and recovery routes
3. Occupational health and safety requirements relating to:
a) Dangerous goods
b) Hazardous substances
4. Legislation and codes including:
a) Code for the transportation of dangerous goods by road and
rail
b) Industry-specific requirements
c) Environmental protection
d) Occupational health and safety
e) Road laws
2. Understand waste 1. Implementation strategies, including:

management plans
a) Measurement and recording
b) Legislation and codes
c) Site contract requirements

d) Work procedures
2. Objectives pertaining to:
a) Changes to processes and procedures
54
b) Environmental issues
c) Education and training
d) Recycling requirements
e) Reduction of waste, including the waste hierarchy
3. Relevant specifications

d) Occupational requirements to follow:
e) Legislation
f) Regulations
g) Standards
h) Codes of practice
i) Policy guidelines
j) Government and industry guidelines

4. Customer/client requirements and specifications
a) Job plans
b) Job safety analysis
c) Risk assessment
d) Hazard identification documentation
5. Documentation
a) Transport dispatches
b) Site orders
c) Instructions
d) Schedules
e) Programs
f) Plans
6. Standard operating procedures
a) Formal work instructions
b) Arrangements of an organization
c) Organizational or statutory authority requirements of how

d) Recordkeeping
i. Electronic
55
ii. Written
iii. Visual
iv. Oral
v. Combination
3. Know how to undertake 1. Techniques for review of waste management plan may include:
monitoring of waste
a) Internal and external audits
management
b) Monitoring statistics
c) Monitoring worker performance following training
d) Quality control check
e) Review of effectiveness of new procedures and processes
f) Sampling
g) Counting waste
2. How to use tools and equipment to inform waste management
monitoring
a) Absorbent material
b) Bonding equipment
c) Collection containers
d) Lifting gear
e) Measurement equipment
f) Safety barriers and warning signs
g) Sample bench
h) Scales
56
Unit 11 - Gather evidence to support occupational health and
safety investigations ENUOT-1-0008-1-3
Unit 11 - Gather evidence to support occupational health

and safety investigations
ENUOT-1-0008-1-3
Purpose:
This unit covers the skills and knowledge required to plan, conduct and report on
investigations of occupational health and safety (OHS) occurrences that have resulted in
failure to comply with occupational health and safety policy or legislation. It includes
gathering and preserving evidence, both physical and from witnesses, and the taking of
samples, statements, photographs etc., for the purposes of work-related health and safety
regulation or requirements.
1. Plan an investigation into a 1.1 Accurately identify likely sources of evidence

possible violation of
1.2 Correctly assess whether the evidence or environment is
permanent or likely to change
safety policy or legislation
1.3 Correctly identify the need for immediate action to obtain and
preserve evidence
1.4 Ensure appropriate action to obtain and preserve evidence is taken

promptly within the limits of own authority
1.5 Evaluate and accurately report the health, safety and business
impact of any immediate action to obtain and preserve evidence to
relevant people
1.6 Source any additional support or expert help needed to be able to
take effective immediate action to obtain and preserve evidence
2. Carry out an investigation 2.1 Establish any difficulties in obtaining or holding evidence needed
into a possible violation of for enforcement and take appropriate steps to mitigate against
occupational health and these within limits of own authority
2.2 Decide what and how much potential evidence to gather and
gather it in accordance with rules of evidence to ensure continuity
and admissibility, and keep necessary records
57
2.3 Request expert help, when appropriate, to collect, test and analyze
evidence
2.4 Maintain the integrity of the evidence throughout the investigation

for use in proceedings
2.5 Use effective questioning and listening skills to obtain information

2.6 Take detailed statements and record information accurately in an
appropriate format
3. Report on an investigation 3.1 Accurately assess the relevance of evidence to the potential breach
of possible violation of of OHS policy or legislation
3.2 Correctly identify the potential enforcement action to be
considered
3.3 Methodically evaluate evidence, taking account of supporting and
contradictory information, to review decisions about evidence
needed
3.4 Accurately analyze and review evidence against potential breaches
of legislation
3.5 Accurately identify weaknesses and mitigating circumstances, and
collect further evidence where appropriate
3.6 Draw conclusions on whether a violation has occurred

3.7 Report full and accurate details of conclusions, and what action is
being taken and why to relevant people
Skills scope
1. Statements may include:

a) Voluntary statements
b) Statements under statutory powers
c) Statements under caution
2. Evidence may include:
a) Statements
b) Photographs
c) Exhibits
d) Samples
e) Documentation
ii. Site orders
58
iii. Instructions
iv. Schedules
v. Programs
vi. Plans
3. Sources of evidence may include:

a) The environment
b) Activities under consideration

c) Physical evidence from:
i. Machinery
ii. Substances
iii. Documentary evidence

iv. Photographic evidence
v. Laboratory testing of
o Items
o substances
vi. Evidence from witnesses
vii. Samples
4. Common difficulties including:
a) Scale of problem
b) Access to site
c) Loss or suspension of output/activity
d) Preservation of evidence
e) Access to records
f) Stakeholder cooperation including:
i. Encouraging disclosure
ii. Statement accuracy
iii. Whistleblowing
iv. Confidentiality
g) Negligence leading to possible:
i. Policy change
ii. Operational change

iii. Machinery maintenance/replacement
iv. Dismissal
v. Criminal conviction
59
vi. Compensation
5. Possible, necessary, immediate action to secure potential evidence, including:
a) Isolation
b) Seizure of machinery and components
c) Stopping any further activity

d) Issuing notices
1. Understand the reasons for 1. Resource control processes

and processes of planning,
2. Evidence collection and storage
carrying out and reporting
on investigations 3. Aims and objectives of the regulatory authority
4. Appropriate mandatory and discretionary enforcement action,

including:
a) Giving advice
b) Issuing notices
c) Instituting proceedings
5. Rules of evidence in terms of:
a) Sufficiency
b) Reliability
c) Admissibility
6. Approaches to identifying and capturing sources of evidence,
including:
a) The environment
b) Activities under consideration

c) Physical evidence from:
i. Machinery
ii. Substances
iii. Documentary evidence

iv. Photographic evidence
v. Laboratory testing of:
o Items
60
o substances
vi. Evidence from witnesses
vii. Samples
7. The legal significance of:
a) Approved codes of practice

b) Operational procedures
c) Organizational procedures and policies

d) Standards
e) Guidance:
i. Relevant legislation
ii. Standards produced by authoritative international bodies

8. Relevant specifications and/or legal requirements such as:
e) Where applicable:
i. Legislation
ii. Regulations
iii. Standards
v. Policies
vi. Guidelines (Government and/or industry)

9. Risk assessment
a) Policies
b) Procedures
c) Practices
10. Permissions to work
a) Work permits
b) Authorized area permissions
i. People
ii. Customers
iii. Stakeholders
c) Standard operating procedures
61
i. Formal work instructions and/or arrangements of
organization
ii. Organizational or statutory authority requirements of

how work is to be done and by whom
iii. Recordkeeping
o Electronic
o Written
o Visual
o Oral
o Combination
11. How to use relevant computer applications to assist an
investigation (word processing, spreadsheet, database, specific
purpose computer systems)
2. Know what immediate 1. Procedures and constraints for undertaking immediate action to
action to take when dealing secure potential evidence, including:
with an incident
a) Isolation
b) Seizure of machinery and components

c) Stopping any further activity
d) Issuing notices
2. Informing possible relevant parties of:
a) What action is being taken

b) Why the action is taken
i. Duty holders
ii. Employee representatives
iii. Other regulatory staff

iv. Authorities
v. Manufacturers
vi. Suppliers
3. Dealing with difficult and distressed people in traumatized

circumstances
4. Procedural legislation which must be followed to bring a case to

court
5. Principles of the legal system

6. Functions of civil and criminal law
62
Unit 12 - Assist in the development of occupational health and safety
risk control options ENUOT-1-0009-1-3
Unit 12 - Assist in the development of occupational health

and safety risk control options
ENUOT-1-0009-1-3
Purpose:
This unit covers the skills and knowledge required to assist in the development of risk control
options. It includes identifying risks, developing methods to control those risks and dealing
with related issues. The unit also covers consulting with appropriate personnel regarding the
risk control options and monitoring their effectiveness.
1. Develop realistic options for 1.1 Ensure operational requirements are up to date and correct to aid
risk control in the identification of hazards requiring control action
1.2 Apply knowledge of legislation and standards to develop a range of
options to control specific risks in the workplace
1.3 Ensure the principles of hierarchy of control are applied when
developing risk control options
1.4 Obtain input from stakeholders and key workers to inform

understanding of options for risk control
2. Select appropriate options 2.1 Accurately review outcomes of risk assessments to inform the
to control risks process of selecting options to control risks
2.2 Assist with the prioritization of appropriate interventions when

selecting risk controls
2.3 Correctly identify potential factors that may limit the effectiveness
of controls
3. Contribute to 3.1 Correctly identify and document actions required to achieve change
implementation of controls in standard operating procedures
3.2 Consult with and ensure involvement of workplace stakeholders in

implementation of change
3.3 Provide appropriate advice on relevant personal protective
equipment (PPE)
63
4. Contribute to monitoring 4.1 Monitor and effectively evaluate the extent of change as a
and evaluation of the consequence of new controls, in consultation with relevant
effectiveness of controls management personnel and key workers
implemented
4.2 Monitor and accurately document compliance with new
procedures
4.3 Access workplace sources of information and data to accurately
evaluate effectiveness of risk controls and to check for new hazards
introduced as a result of controls
Skills scope
1. Operational requirements to aid in the identification of hazards requiring control action include:
a) Hazard register
b) Outcomes of incident investigations
c) Risk assessments
2. Developing risk control options includes using:
a) Risk assessment policies
b) Procedures
c) Practices
3. Stakeholders may include:
a) Staff
b) Contractors
c) Customers
d) Visitors
4. Compliance with new procedures may include interactions between workers in relation to:
a) Activities
b) Equipment
c) Environment
d) Work systems
64
1. Understand international 1. Hazard and incident reports

and local standards in health
2. Incident investigation techniques
and Safety control
3. Manufacturers' manuals and specifications
4. Material safety data sheets (MSDSs) and registers
5. Appropriate data collection methods
6. Appropriate use of questioning techniques to gather information
7. Standard operating procedures including:

a) Formal work instructions
b) Arrangements of an organization
c) Organizational or statutory authority requirements of how
d) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination
8. Principles of hierarchy of control
9. Appropriate interventions and potential factors that may limit the

effectiveness of controls
2. Know legislative 1. Legislative requirements for:

requirements for developing
a) Consultation and communication
control options
b) Information and data collection
c) Notification of incidents
d) Reporting of incidents
e) Specific hazards
f) Workplace inspections
2. Relevant legislation, codes of practice and standards
3. Roles and responsibilities of workers as specified in relevant
legislation
65
4. Standard industry controls for a range of hazards
3. Understand the need and 1. Personal and protective clothing

requirements for personal
a) Selection
protective clothing
b) Fitting
c) Use
d) Maintenance
e) Storage
2. The most common types of PPE
a) Eye and face protection
i. Prescription lenses
ii. Eye protection for exposed workers

iii. Types of eye protection
iv. Welding operations
v. Laser operations
b) Head protection
i. Types of hard hat; size and care considerations
c) Foot and leg protection
i. Special purpose shoes
ii. Foundry shoes

iii. Care of protective footwear
d) Hand and arm protection
i. Types of protective gloves:
(1) Leather, canvas or metal mesh

(2) Fabric and coated fabric
(3) Chemical and liquid resistant

e) Full body protection
f) Hearing protection e.g.:

i. Ear plugs
ii. Muffs
g) Respiratory protection
h) High-visibility clothing
66
Unit 13 - Develop and improve own work GNUXSA-1-0011-2-4
Unit 13 - Develop and improve own work

GNUXSA-1-0011-2-4
Purpose:
This unit covers the skills and knowledge required to reflect on and evaluate own
performance, and discover ways to improve professional performance through skills
development. Through working alone and with others to identify strengths and weaknesses,
learners will utilize information and available support, develop a plan covering personal and
professional aspirations and put those plans into action.
Plan to develop and improve 1.1 Complete a skills assessment to outline personal strengths and
work effectiveness areas for personal and professional development
1.2 Identify any gaps between the current and future requirements of
their work role and the related knowledge, understanding and skills
needed
1.3 Produce a personal and professional development plan to target
development needs, taking into consideration the current and
future requirements of their current work role and the vision and
objectives of the organization
1.4 Identify potential benefits of meeting personal and professional
development targets
1.5 Identify sources of help and guidance in meeting personal and
professional development targets
Improve work effectiveness 2.1 Follow the personal and professional development plan to work
towards development targets, undertaking the activities identified
2.2 Review progress and achievements against targets at different
stages with relevant personnel
2.3 Evaluate outcomes from the personal development plan
2.4 Revise personal development plan to reflect potential new targets
for development on own and with relevant personnel
67
Skills scope
1. Personal and professional development areas may include:

a) Preparation for new job role, promotion or increased area of responsibility
a) The need to provide evidence of professional competence
b) Compliance with employer and professional requirements
2. Reasons for personal and professional development may include:
a) Maintenance of existing competence
c) Improvements to existing competence
d) Development of new competence
e) Commitment to professional excellence
3. Development plans might include:
a) Areas to work on
b) Priorities
c) Specific, measurable, attainable, realistic and timely (SMART) targets

d) Target dates
e) Development activities
4. Development activities might include:
a) Formal courses
b) Research
c) Work experience
d) Personal study
e) Continuous professional development presentations
Understand how to plan to 1. The principles which underpin professional development

develop and improve work
effectiveness 2. The importance of considering personal values, career and goals
and how to relate them to work roles and professional
development
68
3. What an effective development plan should contain and the length

of time that it should cover
4. The range of different learning styles and how to identify the

style(s) which work(s) best for the learner involved
5. The type of development activities that can be undertaken to

address identified gaps in knowledge, understanding and skills
6. Industry-/sector-specific knowledge/requirements for the
development or maintenance of knowledge, skills and
understanding and continuing professional development
7. Context-specific knowledge
a) The requirements of personal work role including the limits of
personal responsibilities
b) The vision and objectives of the organization

c) Personal values, career and goals
d) Personal work objectives
e) Preferred learning styles
f) Current knowledge, understanding and skills

g) Identified gaps in current knowledge, understanding and skills
h) The nature of a typical personal development plan

i) Available development opportunities and resources in
employer’s organization
j) Organizational policy and procedures in terms of personal
development
k) Reporting lines of the organization
l) Possible sources of feedback in the organization
69
Unit E01 - Understand self-management skills (Employability) GNUXSA-1-0001-1-3
Unit E01 - Understand self-management skills

(Employability)
GNUXSA-1-0001-1-3
Purpose:
The purpose of this unit is for learners to develop knowledge, understanding and skills in
planning their work within their area of responsibility. Learners will develop skills in planning
and organizing their own work, identifying ways to improve their work through personal
development activities and asking for feedback from others.
The learner will be able to: Performance criteria
1. Plan work to meet 1.1 Identify areas in which they need to manage their time
objectives appropriately
1.2 Prioritize tasks and activities in order to achieve daily objectives
1.3 Agree planning targets with an appropriate person
2. Take steps to improve own 2.1 Agree personal work objectives with an appropriate person
work
2.2 Identify current skills and plan how to address any skills gaps
2.3 Prepare a personal development plan with appropriate targets
2.4 Ask for feedback from others on how to improve their work
Skills scope
1. Personal development plans include:
a) Priorities
b) Target dates
c) Development activities
d) Skills needs
70
Unit E01 - Understand self-management skills (Employability) GNUXSA-1-0001-1-3
1. Understand how to plan and 1. The purpose and value of managing own time and commitments
maintain work
2. Ways of managing time and prioritizing tasks
2. Understand how to improve 1. How to identify own personal work objectives

own work
2. The contents of a personal development plan
3. The types of development activities that can be undertaken to

address identified gaps in knowledge, understanding and skills
4. The requirements of a personal work role including the limits of

5. How to ask for feedback from others to improve own work
71
Unit E02 – Understand how to work as a member of a team
(Employability) GNUSXA-1-0002-1-3

(Employability)
GNUSXA-1-0002-1-3
Purpose:
The purpose of this unit is for learners to develop knowledge, understanding and skills to
contribute to team working.
1. Work as a member of a 1.1 Contribute to team planning

team
1.2 Carry out team activities in accordance with agreed work schedule
1.3 Ask for assistance from other team members when required
1.4 Support team members in achieving the work requirements and
schedule
1.5 Make suggestions for improvements to team activities and work
practice
1.6 Listen to ideas and suggestions from other team members
1.7 Complete team activities and tasks to agreed requirements and

deadlines
2. Review own performance as 2.1 Identify positive team working behaviors demonstrated during
a team member team working
2.2 Identify team working skills and behaviors that could be improved
in the future
72
(Employability) GNUSXA-1-0002-1-3
Skills scope
1. Positive team working behaviors include:

a) Respecting others’ views and opinions
b) Making commitments and keeping them
c) Active listening
d) Giving useful feedback
e) Responding promptly and willingly to requests
f) Honesty and openness in dealing with others
1. Understand how to work 1. Planning activities and prioritizing work

as a member of a team
2. Methods of communication within the team
3. The importance of contributing effectively to team activities
4. Positive behaviors for team working
73
Unit E03 – Understand work and career progression (Employability) GNUXSA-1-0003-1-3
Unit E03 – Understand work and career progression

(Employability)
GNUXSA-1-0003-1-3
Purpose:
The purpose of this unit is to provide learners with the knowledge and understanding to
develop work-related skills and prepare for employment. Learners will demonstrate a range
of positive behaviors which would be expected in the workplace, and understand the sector
they have chosen and how to plan a career.
1. Demonstrate work 1.1 Demonstrate positive behaviors appropriate to employment

preparation skills
1.2 Investigate their chosen sector and career opportunities within it
1.3 Prepare a CV
Skills scope
1. Behaviors appropriate to employment:
a) Positive attitude to work

b) Courtesy and friendliness
c) Ability to meet deadlines

d) Taking responsibility for own work
e) Good attendance and punctuality
f) Honesty and integrity
g) Adaptability and flexibility in responding to requests
h) Motivation to carry out and improve own work
74
Unit E03 – Understand work and career progression (Employability) GNUXSA-1-0003-1-3
2. CV features include:
a) Personal information
b) Education and qualifications

c) Work experience
d) Personal qualities and interests

e) Referees
1. Understand the chosen 1. The main organizations operating in the sector

sector
2. The products and/or services related to the sector
3. Job roles within the sector

4. Skills, knowledge and understanding needed to work in the sector
2. Understand how to plan a 1. The uses of a CV in career planning

career
2. The job opportunities within the chosen sector
3. Career progression paths within the chosen sector

4. How to develop own skills in working in the sector
3. Understand employer 1. The range of positive behaviors expected within the workplace
expectations
75
Unit 14 - Develop and implement emergency response procedures ENUOT-1-0010-2-4
Unit 14 - Develop and implement emergency response

procedures
ENUOT-1-0010-2-4
Purpose:
This unit covers the knowledge and skills required to implement systems and mechanisms to
respond to potential and actual emergencies. It includes the review and modification of
processes and procedures related to emergency responses.
The focus of this unit is on the implementation of procedures already developed for short-
term emergency responses.
1. Develop effective 1.1 Correctly identify potential emergency situations for all activities
emergency plans and within own area of responsibility
procedures
1.2 Review existing emergency systems and procedures to ensure that
they provide effective responses to emergencies
1.3 Devise and implement effective new systems and procedures

where gaps have been identified
1.4 Involve relevant stakeholders in the formulation and

implementation of emergency plans and procedures
1.5 Gain approval from a health and safety professional for content and
approach to the formulation and implementation of emergency
plans and procedures
1.6 Gain approval from a health and safety professional for
preventative inspection and maintenance programs
2. Implement effective 2.1 Establish effective preventative inspection and maintenance

emergency plans and programs for emergency equipment to ensure that it is available
procedures and serviceable at all times
2.2 Make provision for practices and drills to be carried out within
normal work operations and record all such practices and drills in
accordance with legislative and organizational requirements
76

mechanisms for communicating emergency plans and procedures
to people concerned
2.4 Introduce and establish effective mechanisms for communicating
approved emergency plans and procedures to people in ways that
suit the recipients and the types of information being given
2.5 Successfully carry out training programs to meet reporting
requirements for incidents and accidents under the guidance of a
health and safety professional
2.6 Ensure that personal protective equipment is:
a) Fitted according to organizational requirements, manufacturer
specifications and occupational health and safety requirements
b) Worn when required according to the emergency situation

c) Cleaned and stored according to organizational requirements
2.7 Implement robust incident and accident reporting procedures for
all activities in the workplace
3. Develop and implement 3.1 Obtain feedback from all workers participating in practices of
emergency response emergency drills
training exercises
3.2 Use feedback to improve procedures and practices for emergency
situations
3.3 Carry out reviews of established emergency procedures, and the
equipment and resources needed for the procedures
3.4 Arrange for any deficiencies identified through reviews, practices,
drills and implementation of plans, to be resolved in accordance
with legislative and organizational requirements
3.5 Evaluate incident and accident reports and recommend
improvements to the emergency plan and its procedures to reduce
or eliminate the risks from the hazards identified
recommended improvements to the emergency plan and its
procedures
3.7 Make agreed improvements to emergency plans and related
procedures
3.8 Make colleagues and managers aware of emergency situations that
require their attention by providing clear and accurate information
3.9 Maintain an accurate record of training in accident and emergency
procedures for all staff employed
4. Monitor emergency 4.1 Monitor responses to emergencies for efficiency

responses and address
deficiencies
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4.2 Document and promptly report results of monitoring to

appropriate stakeholders and, as appropriate, specialist advisors
and agencies
4.3 Identify areas for organizational and personal improvement
4.4 Make recommendations for improvement to address findings from

the analysis of emergency response taken
Skills scope
1. Occupational health and safety (OHS) reports including:
2. Potential hazards and risks relating to:

a) Dangerous articles and substances
b) Potential incidents
c) Waste containment and segregation techniques
d) Emergency response procedures

3. Damage or harm incurred by:
a) The general public
b) Equipment
c) Workers
d) Vehicles
4. The organization’s objectives for dealing with emergency situations
a) Emergency and personal protective equipment used
b) Emergency response procedures undertaken
c) Nature of clean-up
d) Nature, type, source and severity of emergency
e) Recommendations for preventing future emergencies
f) Regulatory authority documents
5. Worker training programs may include:
a) Alarm systems
b) Containment and isolation procedures
78
c) Evacuation plans
d) Readiness for various types of potential emergencies
e) Reporting and shut-down procedures

f) Selecting and using personal protective equipment (PPE) for emergency situations
g) Storage requirements for hazardous substances

6. Clean-up may include:
a) Removing equipment, plant and vehicle from site

b) Removing and disposing of contaminated soil and liquid
c) Shoveling
d) Using high pressure water or air-hosing
e) Vacuuming
7. Containment and isolation may include:
a) Erecting barricades to prevent access to the area by workers or other persons on site
b) Moving vehicle or equipment away from hazardous area
c) Sealing leaks
d) Transferring waste
e) Turning off electricity and gas
f) Using fire extinguishers
g) Water-hosing
8. Emergency escape details may include:
a) Emergency evacuation procedures
b) Emergency procedures for all critical plant operator workers
c) Procedures to account for all workers after emergency evacuation is completed

d) All-clear procedures
9. Stakeholders may include:

a) Clients
b) Emergency services
c) Government agencies
d) Other affected parties
e) Contractors
f) Environmental protection agency

10. Emergency response plan may include:
a) Roles and responsibilities of person(s) involved in responses to emergencies
b) Technical content required by legislation and organizational requirements
79
c) Details of emergency procedures and methods

11. Emergency and personal protective equipment must include:
a) Communications equipment
b) Eye protection, such as goggles and protective glasses
c) Eyewash kit
d) Fire extinguishers and other fire protection equipment according to the significant hazards
identified
e) First aid kit
f) Appropriate footwear for the emergency situation
g) Hearing protection
h) Overalls and protective clothing
i) Other PPE appropriate to the situation
i. Breathing apparatus
ii. Face shield or mask
iii. Gloves
iv. Hard hats
12. Emergency response systems and equipment may include:
a) Communication systems
b) Emergency lighting
c) Fire protection equipment
13. Emergency service specialists may include:
a) Ambulance service
b) Fire brigade
c) Medical service
d) Police department
e) Organizational workers
f) Environmental protection agencies
14. Appropriate workers may include:
a) Department head/supervisor
b) Emergency response team
c) Health and safety committee

d) Team member
15. Emergency may include:
a) External
80
i. Explosion
ii. Flood
iii. Hazardous material

iv. Motor vehicle accident
v. Fallen power lines

vi. Storm
vii. Toxic emission

b) Internal
i. Contamination
ii. Equipment malfunction
iii. Fire
iv. Gas leak
v. Machinery malfunction
vi. Medical emergency
vii. Security breach

viii. Spill
1. Understand the legal and 1. Relevant equipment, policies, procedures, and strategies to
operational requirements in promote effective local, or national security operations for the
order to develop and protection of people, data, property and institutions
implement emergency
2. Laws, legal codes, court procedures, precedents, government
response procedures
regulations, codes and local rules
3. Business and management principles involved in strategic planning,
resource allocation, human resources modeling, leadership
technique, production methods, and coordination of people and
resources
4. How to ensure that relevant staff have the required skills to provide
a service and what to do in response to a perceived skills deficit
5. The types, functions and limitations of handling emergency

equipment available for use on the service
6. How to use risk assessment and the identification of potential
work-related hazards and difficulties
81
7. The records required by legislation and by organizational

procedures in relation to the emergency services and the types of
data required for monitoring purposes including:
a) Electronic
b) Written
c) Visual
d) Oral
e) Combination
8. The organization’s objectives for dealing with emergency situations
9. Types and use of PPE for emergency situations
10. Legislation, regulation and industry standards requirements for:
i. Codes of practice
ii. Manufacturers’ specifications, schedules, manuals and
catalogues
iii. Policy and/or guidelines – government and/or industry

e) Risk assessment policies, procedures and practices
f) Prescribed processes and measures
g) Non-conformity notices
h) Job plans
i) Job safety analysis
j) Risk assessment
k) Hazard identification documentation
l) Documentation including:
ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans
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organization

2. Know the technical content 1. Emergency response plan requirements, including:

required in emergency
a) Components, features and layout of an emergency response
response plans
plan
b) Duty of care in provision of service
c) HAZCHEM (hazardous chemicals) identification systems
d) Methods of containment and isolation of emergencies
e) Site management plan and identification of work areas,
including location of:
i. Alarms
ii. Emergency equipment
iii. Communications equipment
iv. Coding systems
g) Environmental agencies’ roles
h) Environmental regulations
i) Roles and responsibilities, including identification of:

i. Emergency response teams ,
ii. Chain of command
iii. Person(s) responsible for the plan
iv. Person(s) responsible for dealing with the media
v. Person responsible for notifying relevant authorities
vi. First aid, rescue and other medical duties for relevant
workers
j) Emergency communication system and central control
3. Understand the technical 1. Procedures for:

approaches and procedures
a) Clean-up
to be undertaken when an
emergency occurs b) First aid, rescue and other medical duties for relevant workers
c) Making a site safe

d) Emergency evacuation procedures, including emergency
escape route and accounting for personnel
e) Equipment or plant isolation or shut-down
f) Security measures
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g) Training requirements
h) Vehicle contact with overhead wires
i) Use of PPE for emergency situations

j) Confined space procedures
k) Organizational policy and procedures in relation to emergency

response
l) Organizational preferred means for reporting fires and other
emergencies
84
Unit 15 - Monitor contractors’ health and safety activities to ensure
compliance with requirements ENUOT-1-0011-2-4
Unit 15 - Monitor contractors’ health and safety activities to

ensure compliance with requirements
ENUOT-1-0011-2-4
Purpose:
This unit covers the skills and knowledge required to monitor contractors to ensure that the
organization’s occupational health and safety (OHS) requirements are complied with. It
includes all contractors involved in using the organization’s premises and facilities. It
encompasses monitoring attendance, conduct and site OHS requirements by the observance
and/or recording of operations. It is assumed the contractor already has the relevant
approval to work on site in accordance with an organization’s established procedures.
1. Ensure contractors are 1.1 Ensure that all relevant documentation has been issued/received
adequately prepared to including approval to work on site
work within the
1.2 Ensure that the induction process for contractors has been carried
organization
out effectively
1.3 Ensure relevant local hazards are clearly identified at premises and
facilities
1.4 Provide and monitor correct access/egress to premises and
facilities for approved contractors
1.5 Confirm that worker health and safety competence is up to date
1.6 Effectively communicate any necessary information and any

specific site hazards during site induction
2. Effectively monitor 2.1 Accurately monitor the workplace to ensure that contractors are
contractor activities to complying with OHS requirements
ensure compliance with safe
2.2 Follow approved procedures for dealing with any problems that
working practices.
arise during the use of premises, facilities and working practices
2.3 Maintain accurate records relating to health and safety matters

that comply with legal and organizational requirements
85
Skills scope
1. Monitoring the workplace includes monitoring for compliance with:

a) Statutory requirements
b) Organizational requirements
c) Safe working practices
d) Specified method statements
1. Understand what the 1. The approved procedures that must be followed when organizing
expected standards are in access, security and health and safety arrangements
terms of contractor conduct
2. The types of problems that can arise during the use of premises and
and adherence to site health
facilities, and the procedures that must be used to deal with such
and safety legislation
problems
3. The procedures to be followed in the event of an emergency

and/or drill
4. The location of emergency exits and emergency equipment and the
importance of making contractors aware of these
5. The checks that must be carried out to ensure that premises and
facilities are left safe and secure during and after use
6. The right access/egress points and arrangements for contractors

7. What the instructions are for monitoring contractor activities and
the possible consequences of failing to follow the instructions
8. Legislation, regulation and industry standards requirements for:
i. Manufacturers’ specifications, schedules, manuals and

catalogues
ii. Policy and/or guidelines – government and/or industry

9. Risk assessment policies, procedures and practices
86
c) Job plans
e) Risk assessment documentation


organization
2. Understand how to keep 1. The records that have to be kept including requirements for
accurate health and safety different types of records including:
records
a) Electronic
b) Written
c) Visual
d) Oral
e) Combination
2. Documentation including:
a) Transport dispatches
b) Site orders
c) Instructions
d) Schedules
e) Programs
f) Plans
3. The importance of completing records accurately
4. Know who is authorized to access records
5. The importance and measures to ensure records are kept securely
and that confidentiality is maintained as appropriate
87
Unit 16 - Audit environmental performance ENUOT-1-0012-2-4
Unit 16 - Audit environmental performance

ENUOT-1-0012-2-4
Purpose:
This unit covers the skills and knowledge required to conduct an audit on environmental
performance. It covers liaison with those commissioning the audit, evaluation of
environmental aspects of the organization’s activities, reporting the results of the audit, and
making recommendations for future action.
1. Prepare to audit 1.1 Determine and agree the content, scope and objectives of the audit
environmental performance specification with the relevant person(s)
1.2 Correctly identify the sources of information required to undertake
the audit
1.3 Establish the required liaison and consultation with interested
parties during the audit process and the required access to sources
of information
1.4 Accurately recognize requirements for expertise beyond own level
of understanding and take the necessary steps to access such
expertise
1.5 Confirm the audit objectives are realistic and meets the
organization's needs with the relevant person(s)
2. Carry out auditing 2.1 Obtain accurate information on the environmental performance of
effectively in accordance the organization in accordance with the audit specification
with an agreed specification
2.2 Evaluate the environmental performance of the organization in
accordance with the audit specification including whether the
organization has accurately identified all significant aspects
2.3 Record the findings of the audit clearly and accurately in a suitable
format
2.4 Produce audit findings and prepare conclusions which meet the
requirements of the audit specification
88
3. Make appropriate 3.1 Correctly identify potential improvements to environmental

recommendations based on performance based on the results of the audit
the results of the audit
3.2 Make recommendations which are realistic, beneficial and
achievable
3.3 Make the levels of involvement and participation of interested

parties in the audit process clear in the recommendations
3.4 Seek agreement of the recommendations with interested parties
3.5 Communicate the recommendations clearly and accurately to the
appropriate person(s) within the required timescales
3.6 Respond to requests for further information effectively and
promptly
Skills scope
1. Obtain accurate information on the environmental performance of the organization through:

a) Interviews
b) Observation
c) Document review
2. Stakeholders or interested parties may include:

a) Directors
d) Employees
3. Evaluation may include interpretation of:
a) Environmental management system documentation
b) Relevant international standards and codes of practice
c) Varied and wide ranging information of an operational nature
d) Organizational work specifications, standard operating procedures and work instructions
e) Monitoring data and information
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1. Understand audit processes 1. Continuous improvement processes
2. Enterprise or cooperative environmental management system

3. International environmental standards and protocols relevant to
the audit
4. Organizational structure of the enterprise or common interest
group, including responsibilities and delegated authority of key
workers
5. Relevant legislation, regulation and industry standards
requirements for:
i. Legislation
ii. Regulations
iii. Standards
v. Manufacturers’ specifications, schedules, manuals and
catalogues
vi. Policy and/or guidelines – government and/or industry

6. Risk assessment policies, procedures and practices
c) Job plans
e) Risk assessment
ii. Site orders
90
iii. Instructions
iv. Schedules
v. Programs
vi. Plans

organization
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination
2. Understand evidence 1. Control of customer supplied product

gathering for the purpose of
2. Document and data control
environmental performance
auditing 3. External controls
4. Process control
5. Product identification and traceability
6. Purchasing procedures
7. How to complete workplace records relevant to audit team
operations
8. Good practice in the development of workplace documentation
91
Unit 17 - Identify and implement improvements to Occupational
Health and Safety management systems ENUOT-1-0013-2-4
Unit 17 - Identify and implement improvements to

occupational health and safety management systems
ENUOT-1-0013-2-4
Purpose:
This unit covers skills and knowledge required for reviewing and recommending changes to
the organization’s occupational health and safety (OHS) management system(s) and
facilitating its implementation in the workplace. It includes investigating, developing and
recommending changes to improve the efficiency and cost-effectiveness of the OHS
management system(s).
1. Ensure that each part of the 1.1 Correctly identify all components of the health and safety
health and safety management system
management system is
1.2 Identify the factors and features that are essential for the effective
working as intended
working of the health and safety management system
1.3 Define the review frequency of the health and safety management
system
1.4 Accurately assess the efficiency and cost-effectiveness of the health
and safety management system
1.5 Advise relevant senior staff of any changes that are required to
improve the efficiency and cost-effective working of the health and
safety management system
1.6 Obtain approval for changes to the health and safety management
system in accordance with organizational procedures
2. Implement changes in the 2.1 Accurately identify work required to implement approved changes
OHS management system
2.2 Assist in the implementation of any necessary changes to the
health and safety management system
2.3 Correctly revise documentation in line with the organization’s
quality management procedures
2.4 Ensure accurate records are kept of the review of the health and
safety management system
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Skills scope
1. Components of the health and safety management system include:

a) Legislation, regulation and industry standards/codes of practice requirements related to:
i. Occupational health
ii. Safety and security
iii. Occupational licensing
b) Occupational requirements to follow, where applicable:
i. Manufacturers’ specifications, schedules, manuals and catalogues
ii. Policy and/or guidelines – government and/or industry
2. Factors and features that are essential for the effective working of the health and safety management
system include:
a) Risk assessment policies, procedures and practices

b) Prescribed processes and measures
c) Non-conformity notices
d) Job plans
e) Job safety analysis
f) Risk assessments
g) Hazard identification documentation

h) Documentation including:
ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans
a) Formal work instructions and/or arrangements of an organization
b) Organizational or statutory authority requirements of how work is to be done and by whom
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
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iv. Oral
v. Combination
1. Understand OHS 1. Health and safety management systems

management system
2. The factors and features that are essential for the efficient and
requirements
cost-effective working of a health and safety management system
3. Organization’s safety management system requirements

4. Efficiency and cost-effectiveness of a health and safety
management system
5. The nature and role of proactive monitoring systems within the
organization
6. Proactive monitoring systems for risk control measures
7. Workplace inspections and activity observations
8. External factors influencing reactive health and safety monitoring
systems
9. Legislation and regulatory requirements relevant to OHS
management systems
2. Understand the nature and 1. Reporting forms and recording procedures for health and safety
role of health and safety loss events
monitoring systems within
2. The health and safety loss events that require formal investigation
the organization
3. Health and safety loss event investigation systems and procedures
3. Know how to correctly 1. OHS statutory requirements and industry best practice for
document and analyze data proactive monitoring systems and documentation
for monitoring systems
2. Quality management requirements for documentation
3. Fault tree analysis and events and causal factors analysis
4. Statistical and epidemiological analyses of data, including the use of
the normal and poison distribution
5. Histograms, pie charts, and line graphs
94
Unit 18 - Conduct investigations of work related occupational
health and safety incidents and complaints ENUOT-1-0014-2-4
Unit 18 - Conduct investigations of work-related

occupational health and safety incidents and complaints
ENUOT-1-0014-2-4
Purpose:
This unit covers the skills and knowledge required to plan, conduct and report on
investigations of occupational health and safety (OHS) complaints and incidents that have
resulted in, or have the potential to result in, injury or damage.
It covers conducting an initial assessment of the situation; establishing the scope and
parameters of the investigation; conducting a systematic analysis to identify underlying
causes and actions for prevention; and reporting on the outcomes of the investigation
appropriate to the potential severity of the incident, which may include accessing specialist
expertise.
It encompasses interviewing and assessment of OHS complaints and reporting on the
findings of the investigation and/or assessment in accordance with organizational policies. It
also includes making recommendations for improving occupational health and safety in the
workplace.
The learner will: Performance criteria:
1. Ensure initial responses to 1.1 Implement the organizational procedure for incident investigation
the incident are properly
1.2 Ensure that the site of the incident is safe and secured and that the
carried out
immediate needs of those involved in the incident are met
1.3 Ensure that OHS legislative requirements are met including that the
relevant authorities are notified as appropriate
1.4 Ensure other actions are performed to meet requirements of
relevant organizational policies, procedures, processes and systems
2. Develop an investigation 2.1 Ensure requirements of OHS legislation and organizational policies,
plan procedures, processes and systems are met by the investigation
plan
2.2 Brief the people involved in the investigation to ensure they
understand the purpose of the investigation and how it will be
95
conducted, and provide opportunities for those involved to clarify
any points they are unsure about
2.3 Define the scope and purpose of the investigation and ensure they
are appropriate to the scope and nature of the incident
2.4 Ensure participation of and consultation with individuals and

parties as part of the planning process, and agree the participation
and consultation processes that will take place during all phases of
the investigation
2.5 Identify and prepare necessary documentation and obtain

necessary resources to conduct the investigation, including expert
advice if required
2.6 Identify, address and document barriers to investigation
2.7 Ensure planning includes agreed timelines, objectives,

responsibilities, roles, documentation, actions and outcomes
3. Investigate workplace 3.1 Investigate and report workplace incidents and complaints in
complaints and collect accordance with legal and organizational requirements
information and data
3.2 Identify and access sources of information and data maintaining
security and confidentiality as appropriate
3.3 Inspect incident site, equipment and other evidence, and document
outcome of inspection clearly and accurately
3.4 Gather information and data from people involved in the incident
in ways that are supportive and ensure sensitivity, objectivity,
confidentiality, validity and accuracy
3.5 Brief the people involved to make sure they understand the
purpose of the investigation and how it will be conducted
3.6 Provide opportunities for the people involved to clarify any points
about the investigation on which they are unsure
3.7 Check all documentary evidence to identify and review any
inconsistencies
4. Analyze information and 4.1 Ensure the investigation team understands, identifies and applies
data gathered to identify the conceptual bases for the analysis during investigation
immediate and underlying
4.2 Construct an accurate timeline of events leading up to the incident
causes and practical
prevention measures 4.3 Determine key events, conditions and/or circumstances that
together resulted in the incident
4.4 Develop actions, interventions and practical measures to prevent
the re-occurrence of the incident and to address the root causes
5. Make specific, measurable, 5.1 Provide recommendations for corrective action, where appropriate,
achievable, realistic and based on analysis of all reports, advice and support material
time-related collected during the investigation
recommendations as a
96
result of workplace 5.2 Develop recommendations which comply with current working
investigations into practices, and relevant legislation and workplace health and safety
complaint(s) or incident(s) instructions
6. Compile and communicate 6.1 Prepare a report containing accurate details of the incident/s or
an investigation report complaint in the required format; include realistic and achievable
actions, interventions or measures, and clear plans for their
implementation and evaluation.
6.2 Cite appropriate evidence and the basis for conclusions and
recommendations in the report
6.3 Obtain approvals for distribution of recommendations from
relevant person(s)
6.4 Effectively communicate the report to individuals and parties as
appropriate, and in a manner which ensures their understanding
6.5 Ensure own action plans involve a robust review process to check
implementation of the recommendations
Skills scope
1. Obtain accurate information to inform investigations into health and safety incidents through:
a) Interviews
b) Observation
c) Document review including:
i. Workplace inspections
ii. Hazard reports
iii. Technical reports
iv. Complaints reports
v. Incident reports
a) Directors
d) Employees

a) Health and safety management system documentation
97
i. Duty statements
ii. Policies and procedures
iii. Position descriptions

iv. Observations in the workplace, work operations and records
v. Operational documentation

e) Monitoring data and information
4. Information and data collected may include:
a) Complaints
b) Enforcement/compliance notices and actions
c) Hazard logs
d) Incident and injury reports
e) Interviews with management, supervisors, work groups, workers and other parties across a range of
levels and roles, including:
i. Health and safety representatives
ii. Committee members
iii. Design personnel

iv. Contractors
v. Legal reports
5. Investigation plan may include:
a) Information and data required to be on hand
b) Locations to be inspected
c) Meetings to be scheduled and people to be interviewed

d) Personnel involved
e) Sampling methodology, including statistical measures
f) Scope of audit
g) Timelines
6. Investigation tools may include:
a) Those that are:

i. Adapted from existing tools
ii. Developed specifically for the purpose
iii. Purchased or accessed from existing tools
98
b) Which may include:
i. Descriptions of required characteristics to be checked
ii. Limitations of and instructions for use

iii. Performance checklists
iv. Sets of questions to be asked

c) Preliminary evaluation using off-site consultations
1. Understand how to conduct 1. International and local standards

an investigation of health
2. Complaint and incident reports
and safety complaints and
incidents 3. Internal and external sources of information and data relevant to
the investigation
4. Models of incident causation and injury processes
5. Nature of workplace processes (work flow, planning and control)
and hazards relevant to the workplace
6. Investigation tools and instruments for collecting evidence, and

conducting the analysis and evaluation
7. Systematic approaches to investigating OHS incidents and
complaints to include understanding comprehensive set of
processes that are combined in a methodical and ordered manner
to minimize the risk of injury or ill health in the workplace, such as:
a) Allocation of resources
b) Communication and consultation
c) Hazard management
d) Processes of planning
e) Recordkeeping and reporting

f) Review and evaluation for ongoing improvement
g) Training and competency development

8. Follow-up processes, such as agreed meeting date with the
organization, allowing sufficient time for implementation of
corrective actions.
9. How to verify the effectiveness of recommendations and control
actions, particularly in correction of non-compliance
99
10. How to use analytical skills in order to:
a) Develop actions
b) Interventions
c) Introduce measures to prevent re-occurrence of the
complaint(s) incident(s)
d) Identify areas for OHS improvement
e) Make accurate observations of workplace tasks and
interactions between people, their activities, equipment,
environment and systems
11. How to use communication skills effectively with individuals and
parties at all stages of the investigation
12. The consultation and negotiation skills required to support
development and implementation of the investigation plan
13. How to use information technology to:
a) Access and download internal and external information and
data on OHS
b) Use a range of communication media

14. How to conduct research to:
a) Access relevant OHS information and data

b) Identify areas for improvement
c) Interpret information and data
2. Accurately report on 1. Organizational policies, procedures, processes and systems and

investigation findings with related legislation
reference to statutory and
2. Requirements under OHS legislation for notifying and reporting
incidents and enforcement notices; and rights and powers of OHS
technicians
3. Manufacturers' manuals and specifications
4. Training and competency requirements
5. Equipment service records
6. Employee attendance and working hours records
7. Organizational accident history records

8. Material safety data sheets (MSDSs) and registers
9. Models of incident causation and injury processes
3. Understand relevant 1. Relevant legislation, regulation and industry standards

statutory and organizational requirements including:
requirements which dictate
OHS compliance
100
d) Occupational requirements that follow, where applicable,
policy and/or guidelines from government and/or industry
2. Manufacturers’ specifications, schedules, manuals and catalogues
3. Risk assessment policies, procedures and practices including:

c) Job plans
e) Risk assessments
ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans

organization
5. Legislative requirements regarding:
a) Communication, consultation and participation

b) Notification of incidents
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination
6. Specific hazard identification and risk assessment methods
7. Legislative responsibilities, duties and obligations of managers,
supervisors, workers
101
8. Where to locate relevant operational documentation, including:
a) Action plans
b) Checklists
c) Completed forms
d) Legally accessible health surveillance records

e) Log books
f) Maintenance reports
g) Minutes of meetings
h) Schedules
i) Previous management system reports and industry risk profiles
j) Reports and management reviews

k) Surveillance audits
l) Training materials and records
102
Unit 19 - Implement and monitor proactive monitoring systems for
Unit 19 - Implement and monitor proactive monitoring

systems for health and safety
ENUOT-1-0015-2-4
Purpose:
This unit covers the skills and knowledge required for implementing and monitoring
occupational health and safety (OHS) proactive performance monitoring systems. It includes
reviewing and responding to occupational health and safety proactive performance
monitoring outcomes.
1. Develop and implement 1.1 Correctly identify the extent of compliance with the health and
effective inspection and safety standards and regulatory requirements of the organization
monitoring systems for OHS with respect to risk control
proactive performance
1.2 Specify the nature and frequency of workplace inspections
monitoring
1.3 Specify the nature and frequency of workplace monitoring systems
and procedures
1.4 Identify and ensure the competence of the people who will carry
out the inspection and monitoring in the organization
1.5 Assist in the implementation of appropriate inspection and

monitoring systems in an organization
1.6 Use appropriate monitoring equipment in accordance with

operating and manufacturers’’ instructions
2. Ensure that appropriate 2.1 Accurately review health and safety statutory records and records
documentation regarding initiated by the organization for proactive performance monitoring
effective inspection and
2.2 Ensure that documents relevant to proactive performance
monitoring systems is
monitoring are managed as is appropriate to the organization
accurately completed and
communicated to relevant 2.3 Involve managers, worker representatives and workers in proactive
stakeholders monitoring systems and procedures
2.4 Inform stakeholders of outcomes clearly and accurately and in a
manner that promotes understanding
103
2.5 Ensure appropriate and accurate records are kept of proactive
monitoring systems and outcomes
2.6 Prepare written and verbal reports of the outcomes of health and
safety proactive performance monitoring of own organization
2.7 Make recommendations based on the outcomes of health and

safety proactive performance monitoring of an organization
2.8 Respond as appropriate to the requirements of the regulatory
authorities in respect of the outcomes of health and safety
proactive performance monitoring of an organization
Skills scope
1. Documentation relevant to performance monitoring includes:

a) Minutes of meetings
b) Decisions
c) Recommendations and suggestions
2. Stakeholders including:
a) Directors
d) Employees
3. OHS reports including:
104
The learner will be able to : Knowledge scope
1. Understand and access 1. External sources such as:

internal and external OHS
a) OHS legislation and codes of practice
information and
requirements b) OHS authorities
c) OHS professional bodies
d) Internet, journals, magazines
e) Technical information and data
f) Manufacturers’ specifications, schedules, manuals and

catalogues
g) Policy and/or guidelines – government and/or industry
2. Internal sources such as:
a) OHS policies and procedures

b) Work instructions
c) Job and work system analysis
d) Risk assessments (past and present)
e) Material safety data sheets and registers

f) Manufacturers' manuals
g) Employee training and skills records
2. Understand the nature and 1. Health and safety loss events

role of reactive health and
2. The health and safety loss events that require formal investigation
safety monitoring systems
within the organization 3. Health and safety loss event investigation systems and procedures
4. Fault tree analysis and events and causal factors analysis

5. External factors influencing reactive health and safety monitoring
systems
6. Health and safety statutory requirements regarding loss events and
investigations
7. How to use monitoring equipment
8. Sampling routines
9. Workplace inspections and activity observation
10. Reporting forms and recording procedures for health and safety
loss events
105
3. Know why effective 1. The nature and role of proactive OHS monitoring systems within
proactive monitoring is the organization
essential within the
2. Proactive monitoring systems for OHS risk control measures
organization
3. OHS statutory requirements and industry best practice for
proactive monitoring systems and documentation
4. Quality management requirements for documentation
5. The nature and role of reactive health and safety monitoring
systems within the organization
106
Unit 20 - Supervise the work of others ENUOT-1-0016-2-4
Unit 20 - Supervise the work of others

ENUOT-1-0016-2-4
Purpose:
This unit covers the skills and knowledge required to successfully provide supervision to team
members including the use of techniques for planning activities and setting objectives for
individuals.
1. Plan and allocate team roles 1.1 Discuss and agree goals and strategies for the team in accordance
and responsibilities with the organization's goals, plans and objectives and relevant
legislation
1.2 Establish standards of performance required by individuals based

on organizational needs.
1.3 Identify work requirements and performance expectations and

present these clearly to team members
1.4 Allocate duties and responsibilities in accordance with
organizational requirements taking account of individuals’ skills and
capabilities and existing workload
2. Apply supervisory skills to 2.1 Demonstrate ways of providing support to team members to meet
team situations objectives
2.2 Use appropriate techniques to solve conflict within the team
2.3 Provide team members with constructive feedback on performance
2.4 Communicate with team members using a range of verbal and non-
verbal techniques
2.5 Assess the effectiveness of own supervisory skills through self-
review
107
Skills scope
1. Communication and interpersonal skills and techniques include:

a) Use of active listening
b) Giving information verbally
c) Use of questioning
d) Reading body language
e) Use of appropriate tone of voice to communicate
f) Use of non-verbal communication techniques
g) Use of appropriate non-verbal behaviors
h) Establishing rapport with team members
i) Demonstrating professional ethics
j) Conflict resolution skills, including negotiation, mediation

k) Demonstrating empathy
l) Maintaining confidentiality
m) Providing constructive feedback
2. Self-review skills include:
a) Reviewing own performance against objectives
b) Identifying ways of improving own performance

c) Accepting constructive feedback from others
3. Organization’s goals, plans and objectives include:
a) Workplace strategic plan and vision statement
b) Policies and procedures in relation to dispute resolution and grievance procedures

c) Quality and continuous improvement processes and standards
d) Consultation and communication processes
1. Understand the 1. Attributes of a successful supervisor

characteristics of effective
2. How to set objectives which are specific, measurable, attainable,
supervision
realistic and time-bound (SMART)
108
3. Verbal and non-verbal communication techniques

4. Techniques and skills to:
a) Establish rapport
b) Build trust
c) Reassure
d) Maintain confidentiality
5. The importance of organizational standards and professional ethics

in team leadership
6. Approaches and techniques to manage conflict in a team situation
109
Unit 21 - Conduct an audit for health and safety ENUOT-1-0017-2-4
Unit 21 - Conduct an audit for health and safety

ENUOT-1-0017-2-4
Purpose:
This unit covers the skills and knowledge required to conduct an internal occupational health
and safety (OHS) audit, or an external OHS audit under the guidance of a lead auditor, which
may or may not be part of certification against a recognized benchmark or standard.
The unit includes developing an audit plan and tools to gather OHS information and data,
ensuring client/management liaison and briefing, arranging access to information, setting
up entry and exit meetings, coordinating evaluation/audit and audit team, and submitting
reports.
1. Fully prepare for an OHS 1.1 Accurately define the scope, objectives, nature, scope and
audit. frequency of the audit
1.2 Accurately identify and obtain relevant documentation, including
preliminary material, on the operation of the organization
1.3 Accurately identify and arrange resources required to conduct the
audit
1.4 Assign appropriate timing, schedule and responsibilities for the

audit (including identification of a competent auditor)
2. Develop a robust audit plan 2.1 Ensure that the nature of information and data collected provides
valid and reliable evidence of the systematic approach to managing
OHS and risk controls within the context of the organization
2.2 Include relevant key personnel and stakeholders in sources of
evidence
2.3 Ensure information and data-collection strategies adequately
address issues of security, confidentiality, impartiality and equity
2.4 Include appropriate opportunities for corroborating evidence in
information and data-collection strategies
2.5 Accurately document audit plan and submit to key personnel and
stakeholders for consultation and feedback
110
2.6 Correctly modify audit plan as a result of feedback from key

personnel and stakeholders
2.7 Re-submit audit plan to key personnel and stakeholders for

comment as appropriate
2.8 Negotiate issues concerning audit plan with key personnel and
stakeholders, and amend documents where required to ensure
they are fit for purpose
3. Select appropriate audit 3.1 Ensure audit tools accurately reflect the criteria of the audit, the
tools nature of risks, and that relevant information and data types are
identified
3.2 Ensure audit tools focus on OHS management processes
3.3 Ensure audit tools can be used with consistent outcomes by all
members of the audit team
3.4 Ensure audit tools can be used to collect evidence in a timely and
efficient manner
3.5 Trial audit tools to ensure effectiveness and correctly modify as
required
4. Gather appropriate 4.1 Consult a relevant broad range of personnel during evidence-
information, data and gathering activities
records for the purpose of
4.2 Gather accurate information, data and OHS records, compare with
audit
the audit plan and identify reasons for discrepancies
4.3 Correctly identify and use alternative methods when required
information, data and OHS records are not forthcoming using
planned methods
4.4 Ensure accuracy, reliability and validity of information, data and

OHS records with a number of sources
4.5 Adapt to contingencies as they arise promptly and in an

appropriate way
5. Undertake an audit 5.1 Undertake preliminary and accurate evaluation of information and
data
5.2 Undertake purposeful initial meetings and work site familiarization

5.3 Accurately monitor the progress of the audit plan with key
personnel and stakeholders
5.4 Progressively document and retain accurate records of information,
data and OHS records and findings in an appropriate format
5.5 Accurately report hazards and risks identified during the audit
promptly to key personnel and stakeholders and/or person in
control of the workplace
5.6 Ensure information and data-collection and evaluation activities
comply with legal requirements and are carried out ethically
111
5.7 Undertake exit meetings with key personnel and stakeholders as

appropriate
6. Report on the outcomes of 6.1 Accurately compare results of the evaluation against audit criteria
the audit
6.2 Consult appropriately on evaluation results and develop summary
audit findings and recommendations
6.3 Present an accurate summary of audit findings and
recommendations to key personnel and stakeholders at the closing
meeting
6.4 Prepare a comprehensive written health and safety audit report
that makes recommendations to improve the health and safety
performance of the organization, with realistic timescales
6.5 Present the report to the senior management in accordance with
organizational procedures
6.6 Advocate the acceptance of the recommendations
Skills scope
1. Obtain accurate information on the health and safety performance of the organization through:
a) Interviews
b) Observation
c) Document review including:
i. Workplace inspections
ii. Hazard and incident reports

iii. Technical reports
a) Directors
d) Employees
a) Health and safety management system documentation

i. Duty statements
ii. Policies and procedures

iii. Position descriptions
112
iv. Observations in the workplace, work operations and records

v. Operational documentation


e) monitoring data and information
4. Information and data collected may include:

a) Complaints
b) Enforcement/compliance notices and actions
c) Hazard logs
d) Incident and injury reports

e) Information and data changes since last audit, such as new equipment, processes, products
f) Substances or projects
g) Interviews with management, supervisors, work groups, workers and other parties across a range of
levels and roles, including:
i. Health and safety representatives
ii. Committee members
iii. Design personnel
iv. Contractors
v. Legal reports
5. Audit plan may include:
a) Information and data required to be on hand
b) Locations to be inspected
c) Meetings to be scheduled and people to be interviewed
d) Personnel involved
e) Sampling methodology, including statistical measures
f) Scope of audit
g) Timelines
6. Audit tools may include:
a) Those which are:
i. Adapted from existing tools

ii. Developed specifically for the purpose
iii. Purchased or accessed from existing tools
b) Which may include:
113
i. Descriptions of required characteristics to be checked

ii. Limitations of and instructions for use
iii. Performance checklists

iv. Sets of questions to be asked
c) Preliminary evaluation using off-site consultations
1. Understand auditing 1. Development and use of OHS performance assessment tools, such
methods and techniques as positive performance indicators (PPI)
2. Ethics related to professional practice
3. Internal and external sources of information and data, and how to
access them
4. Methods for collecting reliable information and data, commonly
encountered problems in collection, and strategies for overcoming
such problems
5. Instruments for collecting evidence and conducting the analysis and

evaluation
6. Organizational behavior as it impacts on OHS and on change
7. How to organize effective meetings, including agendas, action
planning, chair’s and secretarial duties, minutes and action items
8. Requirements for recordkeeping that address OHS, privacy and
other relevant legislation
9. How to implement a systematic approach to managing OHS to
include:
a) A comprehensive set of processes that are combined in a
methodical and ordered manner to minimize the risk of injury
or ill health in the workplace, such as:
i. Allocation of resources
ii. Communication and consultation
iii. Hazard management
iv. Processes of planning
v. Recordkeeping and reporting
vi. Review and evaluation for ongoing improvement
vii. Training and competency development
114
viii. Reviews of relevant organizational documentation,

information and data:
b) Follow-up processes, which may include:

i. Agreed meeting date with the organization, allowing
sufficient time for implementation of corrective actions:
ii. Checks of the rigor of original audit findings
iii. Provision of new non-conformance reports, if required
iv. Verification of effectiveness of recommendations and
control actions, particularly in correction of non-
compliance
2. Know relevant statutory and 1. Relevant legislation, regulation and industry standards
organizational requirements requirements including:
which dictate compliance
d) Occupational requirements to follow, where applicable, policy
and/or guidelines – government and/or industry
2. Manufacturers’ specifications, schedules, manuals and catalogues
3. Risk assessment policies, procedures and practices including:

c) Job plans
e) Risk assessments

ii. Site orders
iii. Instructions
iv. Schedules
v. Programs
vi. Plans

organization
115

5. Legislative requirements regarding:

a) Communication, consultation and participation
b) Notification of incidents
c) Recordkeeping
i. Electronic
ii. Written
iii. Visual
iv. Oral
v. Combination
6. Specific hazard identification and risk assessment methods
7. Legislative responsibilities, duties and obligations of managers,
supervisors, workers
8. Where to locate relevant operational documentation, including:
a) Action plans
b) Checklists
c) Completed forms
d) Legally accessible health surveillance records

e) Log books
f) Maintenance reports
g) Minutes of meetings
h) Schedules
i) Previous management system reports and industry risk profiles
j) Reports and management reviews

k) Surveillance audits
l) Training materials and records
116
Unit 22 - Contribute to the development and implementation of
health and safety policy ENUOT-1-0018-2-4
Unit 22 - Contribute to the development and

implementation of health and safety policy
ENUOT-1-0018-2-4
Purpose:
This unit covers the skills required for contributing to the development of the occupational
health and safety policy for the organization, ensuring statutory and organizational
requirements are followed and facilitating its implementation in the organization. It includes
advocating the occupational health and safety policy to all stakeholders in the organization
and working with key stakeholders in order to integrate occupational health and safety into
the organization.
1. Identify the statutory and 1.1 Correctly assess the structure of the organization in relation to
practical health and safety health and safety matters
requirements relevant to
1.2 Effectively access the existing systems and procedures of the
the organization
organization
1.3 Accurately evaluate the statutory and practical requirements
relevant to the organization
2. Develop a robust health and 2.1 Correctly identify deficiencies in the current health and safety
safety policy policy of the organization
2.2 Formulate necessary changes to remedy the deficiencies in the
policy of the organization
2.3 Establish the resource constraints which may influence the policy
2.4 Consult with key stakeholders and provide opportunities to review
the proposed policy
2.5 Establish a strategy for promoting a positive commitment to the
policy among stakeholders
2.6 Advocate the adoption in the organization of the policy.
3. Implement the health and 3.1 Correctly specify the health and safety policy implementation
safety policy program for the organization
117
3.2 Provide appropriate support and assistance for the health and
safety policy implementation process in the organization
3.3 Take effective action to address any problems arising during the
health and safety policy implementation process in the
organization
3.4 Make sure that there are adequate opportunities for feedback
during the health and safety policy implementation process and
respond appropriately to suggestions
3.5 Effectively minimize disruption to the organization’s activities

during the implementation process
3.6 Apply quality management requirements to all health and safety
documentation
Skills scope
1. Statutory and practical requirements relating to the input of:

a) Organizational materials
b) Equipment
c) Goods
d) Services
e) Resources
2. Statutory and practical requirements relating to:
a) The conversion processes of the organization

b) Output from the organization of:
i. Products
ii. Services
iii. Inadvertent and/or unwanted goods, materials and waste of all types
c) Employees
d) Contractors
e) Other people who may be affected by the activities of the organization
3. Stakeholders including:
a) Directors
118
1. Understand International 1. Statutory and organizational requirements

and local standards required
2. Relevant workplace information and data
within a health and safety
policy 3. Quality management requirements for all health and safety
documentation
4. Resource constraints which may affect policy development
2. Know how to undertake 1. How to consult with others in a way which encourages open
effective consultations communication and constructive feedback
2. How to engage others, negotiate and agree outcomes effectively
3. How to minimize disruption to ongoing activity whilst undertaking
consultation and policy change
119
Unit E04 - Demonstrate self-management skills (Employability) GNUXSA-1-0019-2-4
Unit E04 - Demonstrate self-management skills

(Employability)
GNUXSA-1-0019-2-4
Purpose:
The purpose of this unit is for learners to develop knowledge, understanding and skills in
managing their work within their area of responsibility. Learners will develop skills in being
able to plan, organize and manage their own work, and understand how to maintain and
improve this. They will also be able to review and reflect on their work practice, asking for
feedback from colleagues about their performance.
1. Plan and organize own work 1.1 Plan pieces of work according to their importance and in relation to
objectives and deadlines
1.2 Identify the resources needed to complete the work
1.3 Monitor work progress and complete relevant documentation
1.4 Adapt work plans to reflect changes to work priorities or deadlines
2. Maintain and improve own 2.1 Discuss and agree personal objectives with an appropriate
work colleague
2.2 Identify current skills and plan how to address any skills gaps
2.3 Draw up a personal development plan showing ways of addressing
skills gaps
3. Review and reflect on own 3.1 Review skillset and targets for skills development
practice
3.2 Ask for feedback from colleagues on performance and what could
be done to improve this
3.3 Review and update personal work objectives after feedback

3.4 Review own performance against objectives and targets
120
Unit E04 - Demonstrate self-management skills (Employability) GNUXSA-1-0019-2-4
Skills scope
1. Personal development plans include:

a) Priorities
b) Target dates
c) Development activities
2. Development activities include:
a) Formal courses
b) Research
c) Work experience
d) Personal study
e) Continuous professional development presentations
3. Range of colleagues include:

a) Colleagues within the team
b) Colleagues in area of work

c) Team leader, line manager or supervisor
d) Colleagues in other areas of the workplace (e.g. Human Resources, Finance etc.)
1. Understand how to plan and 1. The purpose and value of managing own time and commitments
maintain work effectively effectively
2. Ways of managing time and prioritizing tasks
3. The purpose and value of working according to timeframes
4. Ways of keeping records of work
2. Understand how to review 1. The contents of a personal development plan

own skills and development
2. The type of development activities that can be done to address
identified gaps in knowledge, understanding and skills
3. The requirements of a personal work role including the limits of
4. Ways of asking for feedback from colleagues and incorporating this
into improvement of work practice
121
Unit E05 - Work as a member of a team (Employability) GNUSXA-1-0020-2-4
Unit E05 - Work as a member of a team (Employability)

GNUSXA-1-0020-2-4
Purpose:
The purpose of this unit is for learners to develop the knowledge, understanding and skills for
developing and maintaining positive relationships with colleagues and to contribute
effectively to the work of a team.
1. Work as a member of a 1.1 Actively contribute to team planning and work schedule
team
1.2 Complete team activities and tasks to agreed requirements and
deadlines
1.3 Establish open and honest working relationships by contributing
ideas and cooperating with colleagues
1.4 Respond promptly and willingly to requests for assistance from
colleagues which fall within the limits of own responsibilities
1.5 Give colleagues sufficient and accurate information and support to
meet their work needs
1.6 Listen to and consider colleagues’ views, and express own views
clearly and accurately
1.7 Exchange opinions and information with colleagues and deal

responsibly with any differences of opinion
1.8 Make requests for assistance to colleagues clearly and politely

1.9 Use methods of communication which meet the needs of
colleagues
2. Demonstrate positive team 2.1 Treat colleagues in a way which shows respect for their views and
working behaviors opinions, and promotes good will
2.2 Make and keep achievable commitments to colleagues
2.3 Inform colleagues promptly of any problems or information likely to
affect their own work
2.4 Treat all internal and external contacts with integrity, respect and
empathy
122
Unit E05 - Work as a member of a team (Employability) GNUSXA-1-0020-2-4
Skills scope
1. Range of colleagues includes:

2. Requests for assistance might cover:
a) Technical assistance
b) Personal assistance
3. Information may include:
a) Organizational policies and procedures
b) Written data and information (e.g. reports, written documents etc.)

c) Electronic information (e.g. emails, electronic documents, internet documents etc.)
d) Verbal information
e) Marketing and customer-related information
1. Understand appropriate 1. The types of work-based constraints and requirements that can affect
forms of behavior, interactions with colleagues
communication and
2. Types of verbal and non-verbal communication and how to use these
interaction necessary for
with colleagues in the workplace
team working
3. Written and spoken communication methods suitable for the
workplace
4. The importance of positive working relationships with colleagues

5. Techniques and behaviors designed to encourage positive working
relationships
6. Respectful relationships in workplace settings
7. How to interact with colleagues to plan activities and prioritize work
8. Positive behaviors necessary for effective team working
123
Unit E06 - Demonstrate work and career progression skills
(Employability) GNUXSA-1-0021-2-4

(Employability)
GNUXSA-1-0021-2-4
Purpose:
The purpose of this unit is to provide learners with the knowledge, understanding and skills
to contribute effectively in the workplace. They will be able to demonstrate a range of
appropriate interpersonal skills and behaviors for the workplace, and understand their role
within the organization and how to plan and manage career development.
1. Demonstrate a range of 1.1 Demonstrate and model appropriate behaviors in the workplace
appropriate workplace when interacting with colleagues and customers
behaviors
1.2 Demonstrate an awareness of own responsibility as a member of
the organization
2. Plan and manage skills 2.1 Do activities that will maintain an up-to-date level of skills,
development and career knowledge and understanding for their job role
progression
2.2 Use methods to identify and improve working practice
2.3 Identify a range of possible career options in chosen sector
2.4 Identify training and development suitable for progression in
chosen sector
2.5 Prepare and tailor a CV for a particular job role within chosen
sector
124
Skills scope
1. Range of colleagues includes:

e) Customers
2. Behaviors appropriate to the workplace:
a) Positive attitude to work
b) Courtesy and friendliness
c) Ability to meet deadlines
d) Taking responsibility for own work
e) Good attendance and punctuality
f) Honesty and integrity
g) Adaptability and flexibility in responding to requests
h) Motivation to do and improve own work
3. CV features include:
a) Personal information
b) Education and qualifications
c) Work experience
d) Personal qualities and interests
e) Referees
1. Understand the 1. Positive attitudes and behaviors within the workplace

importance of appropriate 2. Ways of interacting with colleagues in a manner appropriate for the
behaviors in the workplace
organization
3. Own role in and contribution to the organization
4. Employer expectations within the workplace and the sector
5. Ways in which professionals work in the sector and what it means to
be a professional
125
2. Understand the 1. Own skills, experience and knowledge and how it relates to job roles
importance of career in the sector
planning and progression
2. Ways to develop own skillset to match job role requirements and
opportunities for development
3. Training and development opportunities in chosen sector and how
these may contribute to career development
126

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Associate Diploma and Diploma

in Occupational Health and Safety

Qualification code: ENUOT-1

About Saudi Skills Standards

SSS has three main functions:

 The testing and certification of trainees taking these qualifications

 The review and accreditation of training institutions

Use of this document

 United Kingdom Commission for Employment and Skills: www.ukces.org

 New Zealand Qualifications Authority: www.nzqa.govt.nz

About this document.................................................................................................................................... 5

National Occupational Skills Standards (NOSS) ......................................................................................... 6

Qualification rationale .................................................................................................................................. 6

Associate Diploma in Occupational Health and Safety............................................................................... 7

Recommended Learning Hours ................................................................................................................ 8

Unit 03 - Use information technology applications software ........................................................................... 17

Unit 06 - Promote a positive health and safety culture .................................................................................... 33

Unit 08 - Apply first aid ................................................................................................................................... 40

Unit E01 - Understand self-management skills (Employability) ........................................................................ 70

Unit E05 - Work as a member of a team (Employability)................................................................................ 122

Associate Diploma and Diploma

Qualification name Qualification Pre-requisite Date for first candidate

Associate Diploma in ENUOT-1-1-3 Achievement of: September 2014

The document provides:

This document does not contain:

2. A training curriculum – this will be developed by the training provider

How these qualifications were developed

National Occupational Skills Standards (NOSS)

3. The Diploma is more specialized, providing a more in-depth understanding of Occupational

Diploma in Occupational Health and Safety

Recommended Learning Hours

Employability and problem solving

 Ability to manage own work

 Ability to work effectively as a member of a team

 Ability to work professionally in a company

• Conduct Investigation of Work Related OHS Incidents and Complaints

Examples of coverage in the qualifications

Links to SSS National Occupational Skills Standards (NOSS)

Unit 01 - Organize and communicate information

Skills learning outcomes

The learner will be able to: Performance criteria:

2. Communicate organized 3.1 Communicate information using established workplace methods

i) Tables and/or charts

Knowledge learning outcomes

The learner will: Knowledge scope

1. Understand and 1. Relevant types of information from a range of sources

2. Understand how to record 1. Recognizing and using workplace terms

Unit 02 - Communicate health and safety information

Skills learning outcomes

The learner will be able to: Performance criteria:

1.3 Clearly communicate health and safety information to the

1.4 Clearly communicate health and safety information externally to

1.5 Maintain accurate records of all health and safety information

1.6 Successfully manage the communication systems for the health

iv. Reactive monitoring

Knowledge learning outcomes

The learner will: Knowledge scope

g) Statutory information requirements for the products, services

Unit 03 - Use information technology applications software

Skills learning outcomes

The learner will be able to: Performance criteria:

1.5 Use tools within the operating system