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  • U2 Telephone Calls

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    Maria Airam
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    The document provides guidance on common phrases used in office telephone calls: 1) It describes phrases for identifying yourself ("This is _________ speaking"), asking someone to wait ("Hold for a moment"), and checking availability ("Available"). 2) It also covers leaving messages ("Leave a message"), directing calls outside the local area ("Direct a call"), and making reservations ("Reservations"). 3) Finally, the document discusses expectations ("Expect"), references to meetings or topics ("In regards to"), returning calls ("Return a call"), clarifying information ("I didn’t quite catch that"), callbacks ("I’ll get back to you"), and confirming details ("Confirm").

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    business english

    Original Title

    u2 Telephone Calls

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    The document provides guidance on common phrases used in office telephone calls: 1) It describes phrases for identifying yourself ("This is _________ speaking"), asking someone to wait ("Hold for a moment"), and checking availability ("Available"). 2) It also covers leaving messages ("Leave a message"), directing calls outside the local area ("Direct a call"), and making reservations ("Reservations"). 3) Finally, the document discusses expectations ("Expect"), references to meetings or topics ("In regards to"), returning calls ("Return a call"), clarifying information ("I didn’t quite catch that"), callbacks ("I’ll get back to you"), and confirming details ("Confirm").

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views3 pages

    U2 Telephone Calls

    Uploaded by

    Maria Airam
    The document provides guidance on common phrases used in office telephone calls: 1) It describes phrases for identifying yourself ("This is _________ speaking"), asking someone to wait ("Hold for a moment"), and checking availability ("Available"). 2) It also covers leaving messages ("Leave a message"), directing calls outside the local area ("Direct a call"), and making reservations ("Reservations"). 3) Finally, the document discusses expectations ("Expect"), references to meetings or topics ("In regards to"), returning calls ("Return a call"), clarifying information ("I didn’t quite catch that"), callbacks ("I’ll get back to you"), and confirming details ("Confirm").

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Day-to-Day Office

    Unit 2 : Telephone Calls

    1. This is _________ speaking. - is a formal or polite way of identifying who is


    speaking on the phone.

    2. Hold for a moment - used to tell someone to wait or to stop for a brief time.

    * Can you please hold for a moment?

    3. Available - (of a person) not otherwise occupied; free to do something.

    * I’ll check to see if she’s available.

    4. Leave a message - to leave information for someone you haven't been able
    to meet or talk to.

    * Would you like to leave a message for her?

    5. Direct a call - to make a telephone call outside the local area without the
    assistance of an operator.

    * How may I direct your call?

    6. Reservations - an arrangement whereby something, especially a seat or


    room, is booked or reserved for a particular person.

    * I’d like to make a reservation in the restaurant.

    7. Expect - believe that (someone or something) will arrive soon.

    * When do you expect him back in?

    8. In regards to - as concerns; with respect to.

    * I’m calling in regards to our meeting next Tuesday.

    9. Return a call - to telephone somebody after they have telephoned you.

    * Please have her return my call.

    10. I didn’t quite catch that - I didn't hear what you said.

    11. I’ll get back to you - to talk to someone again, usually on the phone, in
    order to give them some information or because you were not able to speak
    to them before.

    * Can I take your number and have him get back to you?

    12.Confirm - to establish the truth, or to verify something.

    * I just want to confirm, your name is spelled B-U-R-T-O-N, is


    that correct?

    13. Makes an arrangement - to prepare to get it or prepare to do it.

    * He makes all the arrangement for our executive accounts.

    * Is the Director of Human Resources available?

    * What did the operator/ speaker offer to help the caller?

    * What did the operator/ speaker promise to the caller?

    * What was the telephone call all about?

    Verifying Information

    Sometimes you have to verify an order, or double check a figure. If you have the
    information and you just want to verify that it is accurate, then you can use
    these types of sentences.

    "Hi Debra, I'm analyzing the log files and noticed entry 14 was negative 42. Can
    you confirm if this is accurate?"

    "I see that our April 2003 revenue was 1.2 million dollars. Can you double check
    that this figure is accurate?"

    "I am going to meet with the CFO in an hour. Can you look through this report
    and double check my findings? It should only take you 20 minutes or so."

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