Making an

Appointment

Nataliia Kovalchuk
 Active Vocabulary
 To make an appointment – призначати зустріч
 To dial a number – набирати номер
 To hold the line – перебувати на лінії
 To confirm - підтверджувати
 To schedule a time – визначати час
 An Available time – вільний час (для зустрічі)
 To pencil someone in – записувати когось
 To locate the information – знаходити

інформацію
 Match the Synonyms
1. To make an a) a slot
appointment b) to schedule a time to
2. To confirm see someone
3. An Available time c) to pencil someone in
4. To locate the d) to tell someone that
information a possible arrangement,
5. To schedule and  date, or situation is
write down the now definite or official
appointment e) to pull up a file
What ‘an appointment’ actually
means
One of the mainstays of life is making and
keeping appointments. Many people consider
“an appointment” to mean a doctor’s visit or a
job interview or other more formal. However,
it is important to realize that such activities
as meeting a friend for lunch or dinner, going
to a concert with friends, or having work
done on your flat are all appointments.
How to make an appointment

You should make an appointment by calling or

by email. Do not try to make appointments by
text, unless you are simply asking a good friend
if they would like to have lunch.
When making an appointment you should give
the person your name and the reason for
wanting an appointment. Be sure to ask about
cancellation policies and procedures, some
businesses impose penalties for cancellations
that occur less than 24 hours before the
appointment.
Useful phrases to make an appointment
 If you don’t know the person, you’ll need to give some
background information about yourself or your company. Here
are some examples that are typical business English
conversations.
1) - I am _________ (followed by company info if appropriate) and
I would like to meet with you to discuss…
2) - My name is _______ and I would like to schedule a convenient
time to meet.
3) I would like to arrange a suitable time and place to meet to
discuss….
4) I would like to arrange an appointment to review…
 Be sure to request a semi-specific time; “next week”, “the week
of October 1”, etc. This will make it easier for the person to
check their schedule and typically will get you a response
faster.
Cancelling an appointment (some basic steps)

Sometimes circumstances require that we

cancel or reschedule an appointment.
Here are some examples of cancelling an
appointment, rescheduling, and apologizing
for the change.
1) - Due to an upcoming business trip, I will be
away from October 3-9. Is it possible to
reschedule our meeting for the following
week? I apologize for any inconvenience.
2) - Due to an unexpected situation, I need to
cancel our meeting on Friday.
Make up a Dialogue
Hello! My name is Ms. Kovalchuk and I would like to confirm an appointment
with you for October, 5.
I’m awfully sorry but due to an upcoming business trip, I will be away from
October 3-9.

Oh, I see. Is it possible to reschedule our meeting for the following week?

Yes, the following week will be fine. Are you available on October, 12?

Agreed! Good Bye.

Only in the morning. I have a slot at 10 a.m

That’s great. So, see you at 10 a.m, October, 12.

Mr. White is speaking.

Well Done!