CUSTOMER RESPONSIBILITIES

1. Use the Caterpillar product described in the schedule within its intended application.

2. Not modify or install the product in a manner which affects its mechanical operation as designed by Caterpillar.

3. Use Caterpillar brand filter elements exclusively from delivery throughout the covered period.

4. Use high efficiency filters as replacement filters wherever the original filters are high efficiency filters

5. Adhere to routine operation and maintenance practices as defined in the Caterpillar “Operation and
Maintenance Manual” for the product including …..

A/ Adhering to recommend oil change intervals : Yes √

B/ Cutting open all filters and inspecting for debris : Yes √

C/ Completing or having the dealer complete inspections as per
the L&M Guide
the PMP Guide -
the Dir Program -

at the intervals detailed below. (If dealer performed inspections are precluded by Trade Union or other reasons,
a qualified dealer service person is required to supervise the inspection.)

CUSTOMER DEALER

10 Hr √
50 Hr √
51 Hr √
500 Hr √
1000 Hr √
2000 Hr √ TA II Only
Other

6. Utilize the Dealer’s Scheduled Oil Sampling (SOS) programme including Infra-Red analysis (mandatory for
engines and transmission oil), wear metal and physical tests, and submit samples promptly the necessary sample
information at the intervals designated below.

Engines - IR and SOS every 250 SMU

Transmissions - IR and SOS every 500 SMU
Final Drives - SOS every 1000 SMU
Differentials - SOS every 500 SMU
Hydraulic, Brake & Torque Converter - SOS every 500 SMU
Steering System - SOS every 1000 SMU
Others ________________
________________
________________

7. Use Caterpillar brand oils or equivalent that meet CAT oil quality and change frequency that the used oil
analysis produces satisfactory S.O.S result ( including I-R ).

8. Act promptly to make the product available for repairs when S.O.S results or other indications such as filter
material inspection, screen etc. show it to be necessary.

9. The customer agrees to have the dealer, perform the 2000 hour services as outlined in the Operation and
Maintenance manual and including a TA 1 to assess overall machine condition.

1
10. Ensure the covered product has an operating hour meter throughout the covered period by checking at least each
week, and promptly advising the dealer if it should fail, to arrange for a new meter to be installed and total
hours to be available for any claim.

11. Maintain records of completed routine services, dealer S.O.S reports, inspection reports detailing compliance
with maintenance in this agreement. These records to be promptly available to the dealer on request.

12. The customer agrees to operate the machine(s) within rated capacity limits.

13. The customer agrees to have the following components inspected and/or replaced, repaired, exchanged as a
repair before failures measure at the designated intervals at their expense:

Component Designated Interval

Fuel Nozzles 6,000

Turbocharger 6,000
Drive Shaft U-joints 6,000

Caterpillar also recommends repair before failure action should be taken on the following components by
repairing or replacing them at the designated intervals.
Although these components or contingent damage resulting from a failure of these components are not covered
by this extended support Caterpillar believe repairing before failure will reduce the overall machine operation
cost and increase the machine availability.

Component Designated Interval

Jacket water pump 6,000

Aftercooler water pump 6,000
Alternator 6,000
Starter Motor 6,000
A/C Compressor 6,000
Coolant line hoses 6,000

DEALER RESPONSIBILITIES
1. To promptly process oil samples submitted by the customer for SOS analysis and identify clearly where special
attention or action by the customer is needed to avoid failure or escalating damage.

2. To repair during normal working hours and at a dealer facility or other agreed place of repair at no cost to the
customer for parts or labour, failure of the product parts or systems covered by this agreement and caused by
defects in Caterpillar material or workmanship. Note that the costs of transporting the Caterpillar product or
travel time, vehicle cost, meals, accomodation, overtime, site allowance or penalty rate, or other costs incidental
to the repair such as crane hire are not covered and are customer’s costs.