Chapter 2 The Evolution of Management Thinking 67

1
2. Do you think a more participative and open culture 3. Why do you think Vitorio and Gary are on the defensive?

INTRODUCTION
can be imposed on managers with value statements and Might the emphasis on core leadership behaviors be
training sessions? Why? handled in a different way? What do you suggest?

Ch2 On the Job Video Cases

On the Job: Barcelona Restaurant Group: The Evolution
of Management Thinking
Questions 3. What aspects of restaurant work are especially
challenging to wait staff, and how does Barcelona’s
1. In what ways is Barcelona’s management approach approach to management help employees overcome
consistent with modern developments in management the downsides of the job?
thinking?
2. In what ways does Barcelona’s management approach
run counter to contemporary developments in manage-
ment thinking?

Ch2 Endnotes
1. This questionnaire is from William Pfeiffer and John E. 7. Walter Kiechel III, “The Management Century,”
Jones, eds., “Supervisory Attitudes: The X-Y Scale,” in Harvard Business Review (November 2012): 62–75;
The 1972 Annual Handbook for Group Facilitators (New Eric Abrahamson, “Management Fashion,” Academy
York: John Wiley & Sons, 1972), pp. 65–68. This mate- of Management Review 21, no. 1 ( January 1996):
rial is used by permission of John Wiley & Sons, Inc. The 254–285.
X-Y scale was adapted from an instrument developed by 8. Daniel A. Wren, The Evolution of Management Thought,
Robert N. Ford of AT&T for in-house manager training. 4th ed. (New York: Wiley, 1994).
2. Rachel Emma Silverman, “Some Tech Firms Ask: Who 9. Jena McGregor, “‘There Is No More Normal,’” Business-
Needs Managers?” The Wall Street Journal (August 6, Week (March 23 and 30, 2009): 30–34.
2013), http://online.wsj.com/article/SB10001424127 10. Robert Tell and Brian Kleiner, “Organizational Change
887323420604578652051466314748.html (accessed Can Rescue Industry,” Industrial Management (March–
August 20, 2013). April 2009): 20–24.
3. Lisa Thorell, “How Many Bossless Companies Exist 11. This discussion is based on Walter Kiechel III, “The
Today?” Innovatini (April 1, 2013), http://www Management Century,” Harvard Business Review
.innovatini.com/how-many-bossless-companies (November 2012): 62–75.
-are-there/ (accessed August 20, 2013). 12. These quotes are from Kiechel, “The Management
4. See John Hollon, “The Bossless Office Trend: Don’t Century.”
Be Surprised If It Doesn’t Last Long,” HR Manage- 13. Jacques Bughin, Michael Chui, and James Manyika,
ment, TLNT.com ( July 2, 2012), http://www.tlnt “Capturing Business Value with Social Technologies,”
.com/2012/07/02/the-bossless-office-trend-dont-be McKinsey Quarterly (November 2012), http://www
-surprised-if-it-doesnt-last-long/ (accessed August 20, .mckinsey.com/insights/high_tech_telecoms_internet
2013). /capturing_business_value_with_social_technologies
5. Matthew E. May, “Mastering the Art of Bosslessness,” (accessed September 27, 2013).
Fast Company (September 26, 2012), http://www 14. Roland Deiser and Sylvain Newton, “Six Social-Media
.fastcompany.com/3001574/mastering-art-bosslessness Skills Every Leader Needs,” McKinsey Quarterly, Issue 1
(accessed August 20, 2013). (February 2013), http://www.mckinsey.com/insights
6. M. S. S. el Namaki, “Does the Thinking of Yesterday’s /high_tech_telecoms_internet/six_social-media_skills
Management Gurus Imperil Today’s Companies?” _every_leader_needs (accessed August 21, 2013).
Ivey Business Journal (March–April 2012), www 15. David Kiron, Douglas Palmer, and Robert Berkman,
.iveybusinessjournal.com/topics/strategy/does-the “The Executive’s Role in Social Business,” MIT Sloan
-thinking-of-yesterdays-management-gurus-imperil Management Review (Summer 2013): 83–89.
-todays-companies (accessed June 19, 2012). 16. Ibid.

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