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F.R.O.T.H. [Level One Customer Service]

F.R.O.T.H. is the foundation of how; we at interact with our external customers as

well as our internal customers [your fellow Team Members!]. The following core
values are our company’s fundamental beliefs that serve as a reference point for all
decisions. They will assist you in your every day decisions.

 Friendly towards our fellow Team Members and customers.

 Respect for each other’s values and opinions.

 Ownership because we treat the store as if it were our own.

 Teamwork because we can achieve more success together than we can achieve
alone.

 Honesty because we are truthful to each other and ourselves.

We work as a team by helping and listening to each other. Show pride and respect
in all that you do, the payoff is tremendous!