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  • The Problem: Process

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    Vedaprakash Rajan
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    Arun Jaiswal owns 6 sports stores and wants a digital solution to manage his business and customers. The solution should provide business metrics on customers who visit, purchase, or window shop. It should also collect post-sale feedback and grievances within 30 days and enable Arun to take action. The design process involves understanding stakeholder needs through research, defining pain points, ideating an information architecture, and delivering final prototypes like wireframes and task flows to measure key performance indicators.

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    Arun Jaiswal owns 6 sports stores and wants a digital solution to manage his business and customers. The solution should provide business metrics on customers who visit, purchase, or window shop. It should also collect post-sale feedback and grievances within 30 days and enable Arun to take action. The design process involves understanding stakeholder needs through research, defining pain points, ideating an information architecture, and delivering final prototypes like wireframes and task flows to measure key performance indicators.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    10 views1 page

    The Problem: Process

    Uploaded by

    Vedaprakash Rajan
    Arun Jaiswal owns 6 sports stores and wants a digital solution to manage his business and customers. The solution should provide business metrics on customers who visit, purchase, or window shop. It should also collect post-sale feedback and grievances within 30 days and enable Arun to take action. The design process involves understanding stakeholder needs through research, defining pain points, ideating an information architecture, and delivering final prototypes like wireframes and task flows to measure key performance indicators.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    The Problem

    Arun Jaiswal is a businessman who runs a chain of 6 sports stores in Bengaluru. He wants to create a
    Digital solution to effectively manage his business and customers.

    Design an experience for Arun to get business metrics around customers who visit /purchase /window
    shop and receive a post-sale feedback and/or grievances within 30 days of the sale and taking action.

    Process
    Understand DEFINE IDEATE DELIVER
    Primary Research
 Stakeholder Pain Points
 Information Architecture
    Final Deliverables

    User Interview Comparitive Analysis


    Wireframes Sample Task Flows
    Identifying KPIs

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