Stakeholder Pain Points

Here contextualized observations will be used to define Stakeholder Pain points and their
Goals.

Shop Owner Customer

GOals GOals
Wants to manage all shops under one roof with full Easy query solving
transparency Want to share their genuine feedback to the shops.
Wants to connect and communicate to his customers
directly without any middleman Pain points
Needs proper data metrics to analyse his business
Doesn’t know how to contact the shops.
Wants all his transaction to be available at a click of a button.

Pain points
No existing software to summarize business transactions
No update on customer queries
Doesn’t know shop-wise distribution of daily transactions
and inventory.