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  • Process Audit

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    Vedaprakash Rajan
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    The process audit found that the flows for various user personas were not considered, as the case was only approached from the owner and general customer's perspective, lacking proper user personification. It also determined that better UX writing could have been adopted to improve the user experience. The audit identified issues with user personification and UX writing that could enhance the user experience.

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    The process audit found that the flows for various user personas were not considered, as the case was only approached from the owner and general customer's perspective, lacking proper user personification. It also determined that better UX writing could have been adopted to improve the user experience. The audit identified issues with user personification and UX writing that could enhance the user experience.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    6 views1 page

    Process Audit

    Uploaded by

    Vedaprakash Rajan
    The process audit found that the flows for various user personas were not considered, as the case was only approached from the owner and general customer's perspective, lacking proper user personification. It also determined that better UX writing could have been adopted to improve the user experience. The audit identified issues with user personification and UX writing that could enhance the user experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Process Audit

    Lack of proper User Personification - Flows for various user personas were not considered and this
    case was approached with only the owner and the general customer’s perspective.

    UX Writing - Better UX writing could have been adopted to improve user experience.

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