CYRYX COLLEGE

Center for Training & Development

Workshop

on

Leadership Capacity Development

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 Welcome
Welcome to the Leadership workshop!!

Two things can lead towards powerful leadership - Awareness and Action. The focus of
the program is to enhance Awareness of how your choices affect your leadership and
prompt you to take action in the direction of a desired future. Your attitudes act as rudders
and propellers for the direction of life and pace of progress.

If we bring more sincerity and integrity into our lives, more truth and wisdom into our
minds, more goodwill and self-discipline into our hearts, not only will we be more
successful as leaders, but also all others with whom we are in touch.

The program guides human conduct not so much by imposing a particular code of rules to
be obeyed as by inculcating a general attitude to be developed. It does not tell us what to do
so much as it helps us to get the kind of strong willingness and moral perception which will
automate us about what to do.

These ideals have been reiterated too often to be new, but concrete application of them to
the actual state of affairs would be new. Most people perform far below their potential
because they are either unaware of the principles of achievement—or fail to apply them
consistently. Success is not an accident—it is a learned skill.

The program runs on the basis of your participation. To the degree you participate in this
program, you will benefit from it. This program does not force its views on any participant,
however guarantees positive results when applied practically. So learn and take action and
then evaluate the program. The testing ground of this program is your leadership
development.

We make our own destiny by our own thinking and actions. We are the masters and
creators of our life. We are not helpless. We have a free will and therefore power to choose
and create a strong leadership.

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 Jigsaw puzzle
Q1. How did you feel when you opened the envelop of all messed up pieces?

Q2. How did you feel when you saw the puzzle taking some shape?

Q3. What were your feelings when you discovered that pieces were missing to
complete the puzzle?

Q4. What does this project tell us about doing things as a team, helping others
succeed, and co-operating with others?

Q5. How do you feel about giving others their “missing pieces” so that you could
also get your “missing pieces”?

Q6. How would you feel about a person who gives you the piece, which need
without asking for anything in return?

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Leadership is really a jigsaw puzzle. Putting the pieces together day by day is what
makes it exciting and interesting.

Contributing and cooperating with others is a vital part of living a powerful and
meaningful Leadership life.

You carry around with you at all times some of the missing pieces that would make
your colleagues and subordinates puzzles more complete. For example, your
cooperation, guidance, respect and care can make yours as well as your colleagues and
subordinates workabilities and support more comfortable and delightful.

The Secret
To the degree that you give others what they need, you
will get what you need

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 Introduce Your Partner
(Introduce based on your learning in Jigsaw Puzzle)

1. Name :

2. Designation :

3. What is special about him/her?

4. What are his/her expectations?

5. What are his/her Strengths?

6. What are his/her Weaknesses?

7. Assess your partner:

a. Initiative: Strong___ Average ___ Weak___ Very Weak___

b. Communication Skills: Strong___ Average ___ Weak___ Very Weak___

c. Interpersonal Relationships: Strong___ Average ___ Weak___ Very Weak___

d. Emotional Management: Strong___ Average ___ Weak___ Very Weak___

e. Commitment: Strong___ Average ___ Weak___ Very Weak___

f. Adjustability: Strong___ Average ___ Weak___ Very Weak___

g. Tolerance: Strong___ Average ___ Weak___ Very Weak___

h. Proactive: Strong___ Average ___ Weak___ Very Weak___

i. Task management: Strong___ Average ___ Weak___ Very Weak___

j. Time Management: Strong___ Average ___ Weak___ Very Weak___

k. Relationship Management: Strong___ Average ___ Weak___ Very Weak___

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 Objectives of the activities (3 days Workshop)
By the end of the program you would be able to:

1. Have an insight into your attitudes, values, beliefs, and skills as a leader and
accordingly utilize your potential in your daily work.

2. Interpersonal communication and quality of interactions with all relationships in your

team and around.

3. Develop skills for understanding others and their emotional needs and be able to
empathize with them.

4. Build good relationships with internal and external customers.

5. Develop methods of solving the problems creatively.

6. Translate your learning of the program into an action plan.

7. Create a strong connect with your colleagues and subordinates

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 Thought I am
picking up
bricks

1.
I am
constructing
a wall

2.
I am
building a
hospital

3.

Who is right________________________________________________________________?

At the end of day who would be happier (in your opinion)? Who would be less tired?
Why? ____________________________________________________________________
____________________________________________________________________________

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 What makes me different than others?

_________________________________

_________________________________

_________________________________

_________________________________

You sow a thought and reap an action.

You repeat an action and it becomes a habit.
You sow a habit anb it becomes your character.
You sow a character and you reap a destiny.

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 The Leadership Edge

Please connect all the points with 4 straight lines

. . .
. . .
. . .
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 My Mission being a Leader
What do I want to do as a leader? What drives me to make a good leader?

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________

My Mission of Leadership

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 Collecting Happiness in Work

Autograph Please on the success works you have done…

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 Gratitude & Love
I am thankful to following:

I Love following due to their folowing contribution:

Start loving your colleagues

&subordinates;
And you will have a whole
community that loves You!

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 Thoughts – Actions- Habits
The Mission of Leadership: To Be active, happy, responsive, effective and creative?

I will:

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

I will never:

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

You will be happy only when what you think, what

you say and what you do are in tune.
Mahatma Gandhi

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 Me & My Work

Do’s and Don’t’s at Workplace:-

Good Behaviour:-
 Politeness
 Proactive Co-operation
 Cleanliness
 Committed
 Honest
 Good relations
 Service Attitudes
 Team Qualities
 Tolerant
 Flexibility
 Maximum Attendance
 Puntuality
 Initiativity
 Good listening
 To be a part of the solution
 Win- win Attitude
 Not have following bad habits

Some bad Habits:-

 Smoking
 Chewing paan masala or tobacco
 Disrespecting others
 Using abusive language
 Breech of trust
 Uncleanliness

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Barriers to my Do’s & Don’t’s Mission

Methods to brake the Barriers

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 Response-Ability
Things in My Control and Not in MY Control

In My Control Not in My Control

Q1. How do you feel when you focus your attitudes in the Area of Concern? What is the
impact of such focus?

Q2. How do you feel when you focus your attitudes in the Area of Control? What is the
impact of such focus?

Responsibility:-
 Ability to Choose Response
 It is not blame or burden or guilt or authority or liability or credit that you take about a
situation or person/s.
 It begins with your attitude to be cause in any matter.
 Responsibility is the context with which you choose to operate from.
 No one can make you responsible nor can any one impose responsibility on you.
 It is respect that you give to yourself, an empowering context that motivates you take
action in the direction of accomplishing an objective.

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 Language Matters

How will you know that you are proactive and responsible?

One-way to determine which circle are we operating from is to distinguish between the
sequence of HAVE’S and the BE’s.

 The Area of Concern is filled with the HAVE’s:

People who operate From

Area of Concern are called Reactive People

HAVE DO BE

Examples:-

“I’ll be happy when I have my house paid off.”

“If only I had a boss who wasn’t such a dictator….”
“If only I had a more patient husband….”
“If I had more obidient kids…”
“If only I had a more patient customers….”
“He or She irritates me”
 The Area of Control is filled with the BE’s:

People who operate From

Area of Control are called Proactive People

BE DO HAVE

Examples:-
“I can be more patient”
“I can be wise”
“I can be Loving”
“I’ll be patient even with unreasonable customers”

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 It’s the Character Focus
Any time we think the problem is “out there”, that thought is the problem. We empower
something outside to control us. When the power is perceived to be outside to control us. When
the power is perceived to be outside we feel helpless, weak and frustrated. The mindset about
change is “outside-in” – i.e., what’s out there has to change before we can change.

The proactive approach is to change from the inside-out: to be different, to effect positive
change in whats out there- I can be more resourceful, I can be more diligent, I can be more
creative, I can be more cooperative. Thus a person feels empowered and takes action about
things which are in his direct control.

How can you shift some of the barriers listed earlier from Area of Concern to Your Area of
Control to be effective?

Example:

1. I will be co-operative even when people are non co-operative.

2. I will be punctual even if others are generally late.

3.

4.

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My Commitments as an effective Leader!!!

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 Communication Skills in Leadership
Effective communication is not a single technique. It is a combination of lot of little behaviors,
mannerisms – gestures, personality traits, posture, and the movement of eye, head, mouth etc. –
all of them indicate your attitudes towards people you are communicating with.

You tell others what you think of them by the way you communicate with them. When you are
with people continuous communication happens through one of the following ways:-

Words
Tone
Body Gestures

Types of Listening:
Ignoring, Pretending, Selective and Attentive, Reflective and Empathetic listening

Write down the names of three people whom you consider to be good listeners:-
1. ____________________________________
2. ____________________________________
3. ____________________________________

Game of Person A and B

My feelings

My learnings

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 The Listening Grid
Highly effective listening is not a single technique. It is a lot of little behaviours, mannerisms –
gestures, personality traits, posture, and the movement of eye, head, mouth etc. – all of them
indicate the desire to listen.

Write down at least 5 characteristics of a good listener.

Character of a good Needs Improvement Excellent

Sr. no. listener

1. 1 2 3 4 5 6 7 8 9 10

2. 1 2 3 4 5 6 7 8 9 10

3. 1 2 3 4 5 6 7 8 9 10

4. 1 2 3 4 5 6 7 8 9 10

5. 1 2 3 4 5 6 7 8 9 10

6. 1 2 3 4 5 6 7 8 9 10

7. 1 2 3 4 5 6 7 8 9 10

8. 1 2 3 4 5 6 7 8 9 10

9. 1 2 3 4 5 6 7 8 9 10

10. 1 2 3 4 5 6 7 8 9 10

11. 1 2 3 4 5 6 7 8 9 10

12. 1 2 3 4 5 6 7 8 9 10

13. 1 2 3 4 5 6 7 8 9 10

14 1 2 3 4 5 6 7 8 9 10

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 Your Presentations
How do poor listening habits affect relations with following?

 Family members
a.
b.
c.
d.

 Friends
a.
b.
c.
d.

 Colleagues

a.
b.
c.
d.

 Customers
a.
b.
c.
d.

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 Your Commitments
List three of your commitments to improve your listening habits, such as patience, good eye
contact, not jumping to conclusions, asking for clarification, etc.:-

1. __________________________________________________________

2. __________________________________________________________

3. __________________________________________________________

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Attitude Awareness

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 Charting communication
Draw as per instructions

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Cycle of Life

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 All in the Same Boat
Choose one of the following responses to answer each question:
1. Never
2. Rarely
3. Sometimes
4. Often
Do you tend to be critical of yourself?

Do you appear confident while you may actually be insecure, worried, or ill at ease?

Do you feel unappreciated or sorry for yourself?

Do you feel that you do not understand yourself or others?

Do you feel that you are missing out on something in life?

Do you feel that you need more freedom and oppurtunity to express yourself?

Do you have feelings of inferiorty?

Do you think thoughts that you would not want anyone to know?

Do you feel tied down and don’t have too much freedom about the way you spend

your day?

Do you feel burden, frustrated, tense, or fatigued?

1. Share your responses. Are there any that are more common than others?

2. How do you feel about disclosing these feelings toothers? Do you feel differently knowing
that others may experince the same feeling as you are?

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 Mind Locks
 I can’t be patient with everyone.

 My boss doesn’t like me.

 I don’t have enough time to handle all the customers.

 People are stressed because they are incompetent.

 I’m not perfect, so I will have problems with people.

 I can’t remember people’s names.

 I don’t like my jobs.

 I have too much to do – too long working hours.

 I can’t talk politely to unreasonable customers.

 I can’t work as fast as others want me to.

 I get tired very fast.

 I just can’t seem to save money.

Life is an extension of our thoughts and attitudes, what we think reflects in the world around
us- through our behaviour. If our thoughts about our abilities and ourselves are negative or
limiting, we tend to overlook the positives and the potential that we have. We actually
hypnotize ourselves to behave as we think. Every word we repeat and believe tends to shape
our behaviours and our future.

Words that may be having a negative impact on our lives are called “Mind Locks”. They are
words that take root and grow.

Mind returns to reality

whatever we feed in it.
Vedanta

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1. How many Mind Locks apply to you?

2. What other mind locks are you using? How are they affecting your self- confidence? How
can mind locks affect your health and happiness? Your success? Your relationships with
others? How are they affecting your life?

3. Mind Locks are negative limiting beliefs. What would you like to do with them?

The key to right conduct is to refuse to identify your-self with the mind locks. The hypnotic
illusion that it is really you must be broken: the way to break it is to deny every suggestion that
comes from it, to use the will in resisting it, to use the imagination in projecting it as something
alien and outside.

“As one’s thinking is,

such one becomes.”
-Hindu Mystic

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Using Beliefs

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 Samples of Basic Beliefs

Following are some of the samples that you can use as declarations to create your future.

Peace
Today shall be the best day of my life.
Let there be peace for everyone.
I am entering a new level of understanding of the people around me.

Progress
I am growing each day and becoming a better human being.
Every day in every way I am becoming better and better.
I will expand my knowledge and skills by reading good books.
I shall begin to experience success at levels I never perceived before.

Health
I am filled with good health, vitality, energy, and physical stamina.
O etenal Energy! Awaken within me concious health and vitality.
I think, speak, and act nothing but perfect health.
I possess endless reserves of health, energy and endurance.
I will adapt to healthy habits and leave bad habits.

Happiness
I can choose to be happy in any situation.
I hold only good, positive thoughts in my mind about myself.
I relat to only positive in others and I accept myself completely as I am.
I look at myself with interest, humour, and lightness.
My outward experience is proof of my inner convictions and beliefs.
I have the power to choose my thoughts and what enters my conciousness.

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 My Beliefs
1. ______________________________________________________
______________________________________________________
______________________________________________________

2. ______________________________________________________
______________________________________________________
______________________________________________________

3. ______________________________________________________
______________________________________________________
______________________________________________________

How will these beliefs affect me:-

How will these beliefs affect people around me:-

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 Dynamics of Beliefs

“That what you

really believe in
always happens.
And the belief in a
thing makes it
happen”
-Frank Llyod
Wright

Beliefs give us mental strength. The basis of personal development is belief. Beliefs are
positive declarations that have a deeper permanent meaning and can give a new direction to
your life.

To use basic beliefs in releasing the power of the concious and subconcious mind, we need to:

 Create written affirmations that claim the state you want to be in. it would be good if
they begin with “I am,” “I can,” “I will,” or “I am able to.”

 Imbed the beliefs in the subconcious by repeating them at least three times a day.

 When repeating a belief, seek total relaxation. Then place the affirmation in your mind,
and hold it there for at least 30 seconds.

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 Attitude Activators
Result

Fear
Doubt
Hate

Result

Faith
Integrit
y
Love
Hope

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 From Me to Others
In this game we have experienced that how difficult it is to get our minds off ourselves. It may
have been a bit unrealistic, but it did indicate how much of our conversation is sprinkled with
“I”.

This shows that people are basically interested in themselves and therefore fail to develop
relationships. In order to build relationships we must eliminate as many as “I” viewpoints as
possible.

This requires the basic attitudes of understanding the importance of other people. The only
source of most of our problems are people. People problems – people getting along with people
and to provide good service to people – is the challenge for you at home and at work.

However, there are only three basic ways in which human relation problems can be solved.

1. Change the situation: If you do not like your boss, organization, neighbor, or
customers then leave them. Quit your job, get a transfer for yourself or your boss,
move out of the hood-hood.

2. Change the other person: If the person is bugging you, does things you don’t
like, has an unpleasant personality, is irritating in some way, then try to change his
behavior.

3. Change yourself: You can learn to adapt to different situations or persons.

1. Which solution is usually the best? Why?

2. Which solution is usually the most difficult? Why?

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 Self
Empowerment

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 Let It All Out
Think about your job and write down what all you do not like in your job.

Think about a person whom you do not like and write down what all you do not like about him.

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 We need People
Write down five major accomplishments of your life, such as getting your first job, earning a
degree, getting married, sporting or cultural achievement, or career advancements (promotion).

Sr. Accomplishment Person you give credit to What is his/her

No. contribution
Example Boss, subordinates and Guidance, support,
Promotion spouse sacrifice and care
1.

2.

3.

4.

5.

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 Jigsaw puzzle

Q1. How did you feel when you opened the envelop of all messed up pieces?

Q2. How did you feel when you saw the puzzle taking some shape?

Q3. What were your feelings when you discovered that only one piece was missing to
complete the puzzle?

Q4. What does this project tell us about doing things as a team, helping others succeed, and co-
operating with others?

Q5. How do you feel about giving others their “missing pieces” so that you could also get your
“missing pieces”?

Q6. How would would feel about a person who gives you the piece, which need without asking
for anything in return?

Life is really a jigsaw puzzle. Putting the pieces together day by day is what makes it exciting
and interesting.

Contributing and cooperating with others is a vital part of living a powerful and meaningful
life.

You carry around with you at all times some of the missing pieces that would make other’s life
puzzles more complete. For example, your cooperation, proper guidance, respect, care can
make citizen’s journey comfortable and delightful.

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 Emotional needs
What are your emotional (not physical and material) needs?

1.

2.

3.

4.

5.

6.

7.

8.

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 The Mantra

To the degree that you

give others what they
need, you will get what
you need

This is an attitude principle that can have

a powerful effect on our lives.
Notice that the key is to focus
on other’s needs.

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 Switch in Attitude
List down the things that you like in your job (positives in your organization):

1.

2.

3.

4.

5.

Now think of the same person and list down his/her positive qualities:

1.

2.

3.

4.

5.

6.

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Action Plan

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 Action Plan
Date:- __________
3 actions that I will take after this course:-

1. ___________________________________________________________

2. ___________________________________________________________

3. ___________________________________________________________

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 Action Plan
Date:- __________
3 actions that I will take after this course:-

1. ___________________________________________________________

2. ___________________________________________________________

3. ___________________________________________________________

Signature

Name

EC No.

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Awarded to: _____________________________ Date: ______________

S. No. By For
1. _______________________________________________________________

2. _______________________________________________________________

3.

4.

5.

6.

7.

8.

9.

10.

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 Feedback
Thank youfor attending the program. Kindly give your feedback on the training.

Name of the program

Conducted by

Date Venue

Scale 5 means excellent and 1 means low

S. No. Questions 5 4 3 2 1

1. The program is interesting and useful

2. All of the company employees must participate in

this type of program
3. This program will help in improving the image of
the company
4. The facilitator was able to involve all the
participants and the session was interactive
5. The ideas shared during the programs were relevant
and simple to implement

General Comments: __________________________________________________________

____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

Name _________________________________________ Token No. ___________________

Phone No. (off): _______________ (Res): ________________ Mobile No. ______________

Signature

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