Planning & Procedures

Ian Pidgen Dip BCM MBCI

MANAGE RISK

EXCEL IN SERVICE

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 Incident Levels
• Level 1
• Minor Incident- with limited damage and no casualties.
• Level 2
• Localised incident with damage confined to single area, a few
casualties. Temporary evacuation.
• Level 3
• Major Incident with widespread and severe damage to property,
large numbers of casualties or fatalities.
• Level 4
• Catastrophic Incident where the nature of the incident is of such
magnitude that it affects the entire area with severe damage and
large numbers of casualties or fatalities.

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 Plan Activation

• Very Clear and Precise method for evaluating the

incident and then activating the Crisis Management Plan
if appropriate

• Flow Chart

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 Emergency Response (People)

Safety first:

The most important priority in any

incident is to save life

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 Emergency Response (The Business)

• RECEIVE DAMAGE ASSESSMENT REPORT

• ASSESS IMPACT
• ENSURE EMERGENCY PROCEDURES COMPLETED
• COMPLETE DAMAGE LIMITATION
• CRISIS DEFINITION: ISSUE STAND-DOWN OR DECLARE CRISIS
• LIASE WITH EMERGENCY AUTHORITIES ETC.
• INFORM BOARD
• PRESS RELEASE
• STAFF CONTROL CENTRE
• BRIEF TEAMS
• IMPLEMENT CRISIS MANAGEMENT / BC PLAN

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 Crisis Management Team Leader

• Senior Member of staff empowered to make decisions

• Has overall control of an incident

• Has a designated deputy

• Not necessarily the top boss

• Has excellent knowledge of Crisis Management Plans and

Operational Procedures

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 Key Skills in Crisis Leadership

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 Crisis Management Team Members

SECURITY MANAGER

CHIEF FIRE OFFICER

HEALTH & SAFETY MANAGER

ENVIRONMENTAL MANAGER

OPERATIONS/PRODUCTION MANAGER

COMMUNICATIONS (MEDIA MANAGEMENT)

WELFARE / COUNSELLING

IT

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 TO FAIL TO PLAN

IS TO PLAN TO FAIL

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