Name Shivam Sanjay Hatole

Question 1

Lisa felt disappointed during her first few weeks due to following reasons:

Linton: On the first day Linton mentioned that she does not like MBA’s as they act like they
know a lot more than they do. She did not feel welcomed on the very first day.

Scoville: He gave Benton menial jobs because of his poor planning and he was rude and he
acted like condescending big brother when he took Benton out to lunch on the first day.
Question 2

Write your answer for Part A here.

Trait Level: High/Low Example supporting the answer

Openness to High He was competent and smarter than most

Experience people at Homecare. Also, he moved from
operations field to marketing field showing his
creativity, preference for variety and intellect

Conscientiousness Low He was not organized as he had a problem with

personal style and managing task as he gave
last minute task to Benton (copying incident
where he changed last minute planning)

Extraversion Low He does not work well with people and

considers himself smarter than most people in
the company, he also mentions himself as no
nonsense guy, and he has no room for office
politics.

Agreeableness Low He is low on agreeableness as he doesn’t get

along with most of his colleagues, he rarely has
lunch with them.

Neuroticism High He is high on Neuroticism as he started

shouting on Lisa on a small copying incident
thus insulting & humiliating with colleague.
 On the OCEAN analysis Lisa can improve her relationship with Scoville by:

1.As both Lisa and Scoville are both high on openness, they both are creative in their own
ways and both are ambitions, they can work together on a single project and take different
responsibilities in the project, which would help them complement each other.

2.As both are opposite on extraversion, Lisa can handle the parts which involves teamwork
and people while Scoville can handle the internal parts of the projects such as analysis. Thus,
they can complement each other without competing.

Question 3

The area of Johari window is the hidden area.

Lisa can reduce the hidden area by:

1.Benton should come out of the learner-mode and take initiative and make her opinions
known which would make Linton see her analytical skills and organizational abilities thus give
more opportunities to Benton.

2. As Linton boss Jack Vernon adores Benton, she should ask Vernon’s help in conflict
resolving between Benton and her boss (Linton).

3. She should ask for separate responsibilities which are suited to her abilities that of
analytical skills and organization capabilities.

Question 4
 1. Linton should mention how Benton is an asset to the company, so she does not feel
discouraged when Linton points out the improvements.

2. Linton should listen to Benton’s point of view rather and give her a chance to explain
herself.

3. Rather than telling the problem, Linton should advise her how she can work on her
shortcomings.

Question 5

Lisa could have felt motivated to work at Houseworld by following engagements:

1. Linton should appreciate Benton on small victories thus motivating her to work harder, like
Vernon appreciated her work, but she never got any applause from Linton.

2. Benton should have been in a role which compliments her skills and strengths in the
organization.

3. Linton should have encouraged Benton to speak her mind without any fear of criticism or
judgment. Example Linton should have encouraged Benton to speak while she was giving her
performance review.

4. Linton should have provided a road map or her objectives to Benton, while motivating her
that she is an integral part of the organization in the first week.
Question 6

1. Lisa can use soft skills with Scoville such as persuasion that is emotionally opening up as
we have seen that Scoville is open to feedback, when Benton took Scoville to drinks they
discussed serious matters such as Scoville frustrations with the organization.

2. Benton can use impression management technique with Linton, as Linton believes that
Benton does not take any initiative and she is not assertive, Benton can appear likeable and
trustworthy by taking responsibility by taking initiative in project and speaking up in meeting
giving her point of view.

1. As Linton’s boss Vernon adores Benton and he’s also an MBA from Harvard Benton can
use hard tactic of Coalition formation to get more responsibility on the project and from there
she can show her talents to Lindon.

2. Benton can use Assertiveness with Scoville as Scoville is a collogue and not her boss, she
can assertively say no to menial jobs that Scoville wants her to do.
Question 7

Yes, there has been a breach of ethics from Lisa’s coworkers.

1. When Scoville and Benton had an argument, Scoville went to Linton, and she yelled at her.

2. Linton was responsible for the growth of her subordinates, but she is always preoccupied
with herself thus neglecting her team members as it can been shown that Linton was supposed
to take Benton for lunch on the first day and she took her to lunch after three months on her
first performance evaluation.

Question 8

According to my opinion Lisa should not leave her job at Houseworld because:

1. The foremost reason for Benton to join Houseworld was that she would receive classical
marketing training in a structured environment from an industry leader.

2. Rather than running from problems should think of conflict resolution methods as this
would help her grow for bigger challenges. She can take help of Linton’s boss Vernon and she
should learn to work with Scoville making her better at working with teams.

3. As Benton already gets along with her peers and the management has increased the number
of Harvard and Management recruits she has a better opportunity to advance in her career at
Houseworld.