Name: GARCIA, STEFFUNNY J Date: 01/21/2023

Instructions: Write a reflection of what has happened in the webinar. Use the following form to help you
systematize and concretize your thoughts. Submit this document together with a reaction paper as your
final requirement.
SEMINAR TITLE: CULTIVATING PROFICIENCY TOWARDS PROFESSIONALISM OF TOURISM AND HOSPITALITY
MANAGEMENT 2023
AREA AWARENESS
CONTENT I have learned so many true situational happenings in this seminar. By the discussion of the
(WHAT?) speaker (Ms. Dawn grace Llagas) it gives me a conclusion about true to life happenings when it
comes to the work in the tourism and hospitality management. She Discuss about Improving,
Competencies to establish Quality Service and with that she gave 5 Serve qualities. First is
tangibility, next is Reliability the third one is Responsiveness and fourth is Assurance and lastly
is the empathy. That with this you are leading to a Customer Satisfaction,

PROCESS By discussing each topic of the service in tourism industry. Because it she said, each tourism
(HOW?) and hospitality management have a principal dimensions customers use to judge a company’s
service. So that’s why there is a tangibility that means its appearance and reliability to perform
the promised service dependably and accurately, third one is being a responsiveness that has a
willingness to help the customers and to provide prompt service. Fourth one is assurance to
convey the trust and confidence of each clients and lastly, the empathy that provision of caring,
individualized attention to the customers. And with those classifications, that is the process of
each topic that the speaker been discussed.

REASONS I learned it because in the near future I need those guides and real-life happenings. Because in
(WHY?) this world it is a sole judge of service quality that assess service by being compared by the
service they receive and the service that they will be desired. And I will be encountered it
when I am working in the tourism and hospitality world. That with this can achieve a strong
reputation for quality service when it consistently meets the customer service expectations.

ACADEMIC AND It has a big impact to my academic and professional development, because in what I said in the
PROFESSIONAL last question I will be encountered it when I am working in the tourism and hospitality world.
DEVELOPMENT This seminar is a knowledge to be develop when it comes to the future purposes. To be ready
(WHAT FOR?) and face challenges when it comes to it.

Webinar – Learning Journal 1 *Property of STI

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 PERSONAL I think learning experience that the seminar thought me is to be ready in what I am face to be
DEVELOPMENT for, because when you are not ready for it you will not be succeed. You will not be
(WHAT FOR?) accomplished what you are wishing for. Because in every failure that you will encounter there’s
a new beginning that is waiting for.

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 REACTION PAPER

In this seminar I respectively and attentively listen to the speaker, because talking it that relatively my
course is what I am interested about. And with this seminar I gives my future a big impact to be ready
in the tourism and hospitality industry.

By the discussion of the speaker (Ms. Dawn grace Llagas) it gives me a conclusion about true to life
happenings when it comes to the work in the tourism and hospitality management. She Discuss about
Improving, Competencies to establish Quality Service and with that she gave 5 Serve qualities. First is
tangibility, that means its appearance. Second is Reliability to perform the promised service
dependably and accurately, third one is being a responsiveness that has a willingness to help the
customers and to provide prompt service. Fourth is assurance to convey the trust and confidence of
each client and lastly, the empathy that provision of caring, individualized attention to the customers.

I am eager to learned it because in the near future I need those guides and real-life happenings.
Because in this world it is a sole judge of service quality that assess service by being compared by the
service they receive and the service that they will be desired. And I will be encountered it when I am
working in the tourism and hospitality world. That with this can achieve a strong reputation for
quality service when it consistently meets the customer service expectations. And with that I think
learning experience that the seminar thought me is to be prepared for what I'm going through
because if you're not, you won't succeed. If you want for something, you won't get it. Because for
every failure you suffer, a fresh start is only around the corner. And with that you will gain trust,
confidence and success in the tourism and hospitality industry.

You will be graded according to the rubric below:

CRITERIA PERFORMANCE INDICATOR POINTS SCORE
Showed respect to the speaker by listening attentively and
Attendance and
participating actively in all discussions and activities; there was no 10
Behavior
instance of going in and out of the room unless with permission.
Accomplished
Output is accomplished completely with relevant information. 40
Handout
Output contained complete and relevant information about the
Reaction Paper seminar with emphasis on its effect/s to one’s future 50
career/employment in the industry.
TOTAL 100

Webinar – Learning Journal 1 *Property of STI

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