ISS Safety Handbook 1

Safety
Handbook
june 2018

– Make safety second nature

2 ISS Safety Handbook ISS Safety Handbook 3

Content Health, Safety, Environment and

HSEQ at ISS 3
QUALITY at ISS
Our Approach 4
Our Foundation 5 As our employees are our business, keeping
you safe is a top priority, in fact our only HSE GLOBAL
The ISS Safety Rules 6 priority. We have a Vision to have zero fata-
Personal Safety 8 lities and no serious injuries or illnesses at
our workplaces. It is our objective to make
Safe Practices 12 sure our operations are safe and we take
Environment 16 measures to reduce the impact of our opera- Emergency LMRA Report incident
tions on the environment.
Basic First Aid 18 Latest update
Emergency Response 19 Please take time to read this Safety Handbook A Toolbox Talk to share with your team > Read
more!
and understand our safety culture.

HSE Vision

ISS Safety Rules

Symbols

Personal Protective Equipment (PPE)

Safe habits

Environment

Do you need help?

Use the HSE Global App! Search for:
ISS HSE.
4 ISS Safety Handbook
OUR APPROACH
In order to achieve continuous improvement, ISS manages Health,
Safety, Environment and Quality (HSEQ) in a systematic approach.
At ISS, we aim to meet our customer’s expec-
tations and needs in ways that are economi-
cally, environmentally and socially responsible.
To manage the impact of our operations, we
have the ISS Code of Conduct, the ISS Group
HSEQ Manual and the ISS Safety Rules.
The ISS Code of Conduct establishes key
principles that apply to all ISS operations and
guides the behaviour of all employees at ISS.
The HSEQ Commitment, Vision and Policy
reflect our aims on how we operate.
ISS Group HSEQ Commitment
In ISS, we are all committed to:
• Protect the personal health and safety
of our workforce;
• Protect the environment;
• Use material and energy efficiently to
provide our services;
• Understand the needs and expectations
of our customers;
• Maintaining a quality-focused culture to
ensure the highest priority is placed on the
safety, efficiency and reliability;
• Respect and contribute to the societies
in which we operate;
• Share our HSE experiences – good or
bad – with our employees;
• Place high priority on HSEQ matters in our
business activities; and
• Promote and drive a culture in which all
ISS employees share this commitment.
Vision
Our HSE vision is called ‘100’.
• 1 We aim to be number 1 in our industry
and recognised as an industry leader in
the way we deliver health, safety and
environmental performance;
• 0 We operate with 0 fatalities at our
workplaces; and
• 0 We incur 0 serious incidents and occu-
pational injuries at our workplaces.
Policy
The ISS Health, Safety, Environment and
Quality (HSEQ) Policy is to:
• Have a systematic approach to HSEQ
management designed to ensure com-
pliance with the law and customer
requirements;
• Measure, review and report HSE and
Quality performance and set targets for
continuous improvement;
• Control health and safety risks and envi-
ronmental aspects through a hierarchy
of controls;
• Pro-actively identify and mitigate quality
risks in all activities at all levels of the
organisation;
• Investigate incidents to determine their
root causes and take appropriate correc-
tive actions;
ISS Safety Handbook 5
• Reducing the environmental and climate
impact of our operations by promoting
sustainable processes and products includ-
ing energy and sustainability awareness;
• Conserving natural resources by careful
management of our own operations;
• Increasing energy efficiency and reducing
greenhouse gas emissions (GHG) related
to our operations;
• Achieve the level of HSEQ performance
that meets our customers’ requirements
and exceeds their expectations;
• Optimise business performance without
comprising safety, quality or compliance;
• Require our suppliers and their subcon-
tractors to manage their HSEQ in line with
this policy;
• Include HSEQ performance in the appraisal
of staff and rewards accordingly.
6 ISS Safety Handbook ISS Safety Handbook 7

OUR FOUNDATION The ISS Safety Rules

All ISS employees and contractors under our operational control
shall manage HSEQ in line with the Commitment, Vision and Policy
and local laws.
To help our employees and contractors put
our Commitment, Vision and Policy into
practice, we have implemented a HSEQ
management system based on internatio-
nal standards.
Our commitment and systematic approach
requires integrating HSEQ into the way we
plan and carry out our activities.
To align our behaviours we have implemented the ISS Safety Rules.
They cover the following areas: will also lead to an understood acceptance
We are building a strong safety culture. of an unsafe culture.
If the ISS Safety Rules and procedures are
violated, it will lead to unsafe conditions See the “Living the ISS Safety Rules” anima-
and if repeatedly violated in the long run it tion film at: www.issworld.com

Documentation

Risk Do
on
Management Stopping unsafe work Permit to Work Energy Isolation Electrical safety Confined Space Entry
i

cu
at
nt

m
me

en
tat
cu

ion
Do

Management Planning and

Review Control

LEADERSHIP
Performance
COMMITMENT Implemen-
Documen
tatio

Monitoring tation and

Operations Driving safety Working at heights Housekeeping Manual Handling Working with chemicals
umen

tatio
Doc

Incident Reporting Auditing, Non-

and Incident Compliances and
Investigation Corrective Actions
Do
on cu
ati me
ment nta
Docu tion

“KNOW YOUR HSEQ MANAGEMENT SYSTEM!” “Safety Culture is enhanced by our good safety behaviour”
8 ISS Safety Handbook
PERSONAL SAFETY
Site induction
When entering a customer site for the first
time, you should familiarise yourself with your
work location by your supervisor/manager
as part of your induction. This induction will
cover safety
and emergency response plans, including:
Fire routes and exits;
Fixed and portable fire fighting
equipment;
Muster stations;
First aid facilities including
emergency contact numbers and
location of first aid equipment.
Preparations for Work
Before starting any job, think and consider
the following steps:
S Stop where you are, in a safe position;
T Think about where you are and what
you need to do;
O Observe what is going on around, identify
potential hazards and assess your risks;
P Plan a safe way of carrying out your activity, available in the Toolbox Talk Calendars.
your safe way in and your safe way out.
Safe Job Analysis (Risk Assessment)
As employees, we all need to identify the
hazards, risks and the control measures
associated with our tasks. We, as a team,
work to reduce these risks.
Safe Job Analysis (SJA) or a risk assessment
is an essential tool in eliminating accidents
at the workplace.
A Safe Job Analysis is a systematic and step-
wise review of all hazards prior to a given
work activity or operation, so that steps
can be taken to eliminate or control the
identified hazards during preparation and
execution of the work activity or operation.
This process includes the opportunity to
STOP and re-assess the task – either prior to
starting or when a change occurs whilst a
task is being carried out.
Your commitment
As part of our safety culture, we encourage
you to have a Personal Safety Action Plan
(PSAP). The PSAP should show your commit-
ment that you:
• practice safe behaviour in everything
you do;
• take action to always put safety first;
• speak up to ensure the safety of others.
Ask your HSEQ manager for a template.
ISS Safety Handbook 9
Toolbox Talk
In order to carry out any task safely and effect-
ively, it is essential that persons involved in the
carrying out of the work discuss the task with
your supervisor. It is vital to communicate the
job steps, hazards, controls and responsibili-
ties to all members of the work party. Topics
and discussion points for Toolbox Talks are
For all critical tasks, prior to starting the
task, the Supervisor should hold a Toolbox
Talk. The Toolbox Talk could also include a
walk around and inspection of the work
site to determine what could be expected
to cause harm. It is important to consider
persons outside the work party that could be
affected. If members are added to the work
group after a Toolbox Talk has been held,
they must also be briefed.
10 ISS Safety Handbook
Your responsibility
Every individual has a responsibility to act
in a safe manner to protect both himself
and those around him. The following points
are provided to assist you in this. If properly
followed, they should go a long way towards
preventing injury to yourself and others.
• Ask questions if you have any doubts as
to what is expected of you.
• Always wear the specified protective
clothing and equipment.
• Always think about the safety aspects of
the job before starting to work.
• Use only safe and appropriate tools
or equipment.
• Be appreciative of any colleague who
corrects you when you work unsafely
– remember, he may have saved your life.
• Tactfully correct others when you see them
working unsafely.
• Participate actively in safety discussions so
that your own ideas may be developed to
make your workplace a safer place to work.
Report immediately to your supervisor
details of:
• All incidents;
• Near misses;
• Dangerous occurrences;
• Any incident or problem relating to safety
organisation or practice.
Reporting
It is our aim to prevent all accidents. Reporting
an incident, Near Miss or a hazard is impor-
tant as we can investigate where appropriate
and take corrective actions. Reporting also
creates awareness. Therefore, all accidents,
serious or minor, must be reported in the ISS
Global HSEQ-IT system, VelocityEHS (KMI).
You can report Incidents and Near Misses
either using the system
(https://hse.issworld.com/) or the App
(available at the App store: VelocityEHS).
ISS Safety Handbook 11
Be proactive and report observations such as:
• Blocked fire escapes;
• Damaged equipment;
• Slip or tripping hazards.
All Near Miss and Lost Time Injuries should
be reported, discussed at site safety meet-
ings and analysed so that corrective actions
can be taken.
Alcohol and Drugs
It is strictly prohibited to be at work under
the influence of alcohol or non-prescription
drugs and doing so may result in disciplinary
action including termination of employment.
It is your responsibility to ensure that any
prescription drugs do not hinder your ability
to perform your role, including driving and
operating machinery safely. If you are taking
prescription drugs and are in doubt, ask
your supervisor.
12 ISS Safety Handbook
SAFE PRACTICES
Use of Machinery
• Only operate in accordance with the
operating instructions.
• Do not start machinery until you are
sure everybody and everything is clear.
• Replace safety guards and vents on
machinery before starting
(e.g. after cleaning).
• Never insert hands or articles through
a guard.
• Do not service or work on machinery
while it is in motion.
• Do not prime engines while they are Humidity, personal fitness level, medication
being turned over to start or after they
have started firing.
• Do not use flammable fluids for cleaning
without permission.
Tools
Tools must be:
• Used only for what they are designed for;
• Used only for the jobs for which they were
intended;
• Used only when in good condition, as
many injuries have been caused by defec-
tive tools;
• Stored in their proper place when not
in use;
• Certified for use in hazardous areas.
Frequent inspection of all hand tools and
power tools must be made to ensure that
they are in a safe operating condition.
Working in Hot or Cold Environments
Working in hot environments can have
serious effects and it is therefore important
that a work/rest regime is in place. Most
importantly, ensure that your intake of fluids
is maintained, taking water every 30-60
minutes and salt tablets as necessary.
and certain types of PPE all have an influ-
ence. Some of the effects can be heat rash,
fainting, heat cramps, heat exhaustion and
heat stroke.
When working in cold environments, it is
important that you wear clothing that will
keep you warm and that it is wind and water
proof. Ensure that you keep your head covered
and your hands and feet warm. Some of the
effects of cold environments are frost bite
and hypothermia. Wind chill and wet condi-
tions both have negative influences.
Signs
For your safety, learn the different signs, their
meanings and most importantly, obey them.
Signs can be categorised by the following:
Prohibition signs
Signs that state certain behaviour are not
allowed. They usually have a red circle with a
red bar across a picture of what is not allowed.
An example is a No Smoking sign.
Warning signs
Signs that provide a warning of a specific
hazard. Usually have a triangle on a yellow
background with the picture of the hazard.
An example is warning for a wet floor.
ISS Safety Handbook 13
Mandatory signs
Signs that show that a specific action must
be taken. They are usually signs with a blue
circle with a picture of the action to be taken.
An example is gloves must be worn.
Emergency escape or first aid signs
These signs provide information about safe
conditions.They are normally square or
rectangular with a white picture/wording
on a green background.
An example is a First Aid sign.
14 ISS Safety Handbook ISS Safety Handbook 15

BASIC SAFETY

Ladders Make sure the ladder has: Personal Protection Equipment (PPE) Eye Protection
Only proper ladders are to be used and • Been inspected for any defects; The wearing of safety clothing and the use Safety glasses shall be worn in all “Hard
they must be properly secured. There must be • Anti-slip feet; of protective equipment is mandatory while Hat” areas. The safety glasses must fit
supervision – ladders have been known to • No missing, loose or broken rungs; carrying out your tasks. The wearing of PPE tightly. Ensure that they have been cleaned
fall, and bones have been broken. • No corrosion; is a control measure that reduces the chances properly and check for cracks or scratches.
• Bracing to ensure that it will not move. of getting injured.
When using a ladder, you must ensure that it: Special safety glasses are mandatory when
• Is secured at the top and bottom; Remember to: Physical hazards (falling objects, heat, sharp working with:
• Extends at least 1 metre above the • Keep you weight centred; objects) and health hazards (chemical expo- • Grinding equipment;
support point; • Use two hands when climbing and use a sure, dust, skin irritations) are some of the • Hydraulic or pneumatic tools;
• Is placed on a firm and level base. tool belt or holder; types of hazards at the workplace. • Where there is a risk of flying particles; or
• Use the 4:1 rule! For every 1 measure from • When handling corrosive liquids.
the wall, it is matched by 4 measures up; Always make sure that your PPE is in good
1. CHOOSE 2. INSPECT for Breathing Protection Equipment
the right size for the job. defects and damages.
• Face the ladder and keep your body within condition before commencing any work.
the confines of the ladder. You must wear appropriate, approved dust
Specific operations where employees may masks to protect against harmful dusts,
When using ladders in heights over 2 m., be exposed to hazards shall be planned to paints, etc. During painting, effective ven-
3. TAG defective ladders. 4. CLEAR this is considered as working at heights ensure that they are adequately protected. tilation shall be arranged and a gas mask
the area before
placing the ladder. and the necessary precautions shall be taken Appropriate PPE shall be used for all tasks. with filter against organic solvents must be
(Permit to Work, etc.). worn.
STRAIGHT OR EXTENSION LADDERS PPE includes:
SET
Stairs (External and Internal) • Coveralls; Unprotected personnel are not to enter any
• Angle the ladder • Extend the ladder Many accidents occur on the stairs. • Hard hats; space where the atmosphere is known or
base out 1/4 of 1 metre above the
working length. support point for • Do not run up or down the stairs. • Steel toe safety shoes/boots; suspected to be hazardous.
easy mounting and • Remove all obstructions in the path. • Safety glasses, goggles, face shields;
• Place the ladder dismounting.
base firmly on a • Make certain that lighting is adequate. • Masks and respirators for lung protection; Breathing apparatus is to be worn by
solid, level area. • Make sure railings are secure and you • Ear defenders for hearing protection; personnel entering a gas or smoke filled
use them. • Appropriate gloves; area, or any area deficient in oxygen.
STEP LADDERS
• Ensure steps are not worn, slippery or loose. • Chemical resistant goggles, gloves, aprons,
SET • Hold on to hand rails. boots, etc. for handling chemicals;
• Fully open the
ladder. • Do not carry anything that may block • Safety harnesses.
• Place it on a NEVER your vision entirely.
level area. • Stand on the
top of the step ladder.

“Remember to always have THREE points of contact”

16 ISS Safety Handbook
environment
Waste
All waste materials shall be disposed of
properly. Waste management shall include:
• Proper identification of each waste stream impact on the environment and climate.
(paper, glass metal etc.);
• Segregation of individual waste streams;
• Proper labelling, marking, storage of each
waste stream.
Hazardous waste must be segregated from
all other non-hazardous waste streams and
stored safely in suitable containers until
it can be collected, transported and sub-
sequently disposed of in a controlled and
compliant manner.
ISS Safety Handbook 17
You must ensure that proper personal pro- Are you part of the What do you and I need to do?
tective equipment (PPE) is worn for the type ISS Green Offices programme? • We need to change our normal behaviours
of tool being used for the work. At ISS, we are committed to reducing our on things like turning off lights, switching
off the computer when we go home,
Chemical spills The environment and climate globally are segregating our waste etc.
• Under no circumstances should any poten- changing radically. This affects our health, • A small individual effort on its own is a
tially hazardous chemicals be washed into nature, economy and general well-being. start but if we duplicate it many times we
the surface water drainage system. We can all reduce our impact by changing can have a collective impact on reducing
• In the event of a spillage of any chemical, our behaviours. our footprint.
ensure that it is contained, neutralised or • We all need to be a leader in this initiative
rendered harmless and physically cleaned up The ISS Green Offices Programme (GOP) is by encouraging all of those around you
before using a hose to wash any residue a programme designed to reduce the impact to participate.
of the material into the drainage system. of our own ISS offices and daily work prac- • Together, our commitment will help us
All clean up materials must be deposited tices on the environment. By changing our achieve our goals.
in appropriate containers for safe disposal. behaviour, we can reduce our environmental
• The domestic sewage system must not footprint by using resources efficiently and
be used for the disposal of any industrial disposing our waste responsibly.
chemicals.
• Care must be taken when handling crude
oil, diesel oil and similar substances. Clean
up any spillage quickly.
18 ISS Safety Handbook
Basic First Aid
Basic first aid is the initial process of assessing
and addressing the needs of someone who
has been injured or is in physiological distress
due to choking, a heart attack, allergic reac-
tions, drugs or other medical emergencies.
Basic first aid allows you to quickly determine
a person’s physical condition and the correct
course of treatment. You should always seek
professional medical help as soon as you are
able, but following correct first aid procedures
can be the difference between life and death.
If medical help is not immediately available,
use the first aid booklet in your first aid kit.
If you do not have a first aid booklet, the
information below may be helpful.
Performing the three Cs
(Check- Call-Care)
Check the surroundings
Evaluate the situation. Are there things that
might put you at risk of harm? Are you or
the victim threatened by fire, toxic smoke or
gasses, an unstable building, live electrical
wires or other dangerous scenario? Do not
rush into a situation where you could end
up as a victim yourself. This refers to the
D (Danger) in DRABC (Danger, Response,
Airways, Breathing and Circulation).
If approaching the victim will endanger your
life, seek professional help immediately; they
have higher levels of training and know how
to handle these situations. First aid becomes
useless if you cannot safely perform it with-
out hurting yourself.
Call for help
Call out for help 3 times before you begin
assisting the casualty. If someone is with you
or responds, instruct them to call the authori-
ties and be prepared to relay information to
them so they can update the responders. If a
person is unconscious but is breathing and has
no other life-threatening conditions, they
should be placed in the recovery position. Put-
ting someone in the recovery position will
keep their airway clear and open. It also
ensures that any vomit or fluid won’t cause
them to choke.
Emergency
number
Care for the person
Caring for someone who has just gone
through serious trauma includes both physi-
cal treatment and emotional support. Remem-
ber to stay calm and try to be reassuring; let
the person know that help is on its way and
that everything will be alright. Other ways to
reassure the casualty include asking for their
name, if they know what has happened, and
then about their interests.
Control bleeding
Cover the wound with a dressing, and press
firmly against the wound (direct pressure).
Elevate the injured area above the level of the
heart if you do not suspect that the victim has
a broken bone. Cover the dressing with a
bandage. If the bleeding does not stop, apply
additional dressings and bandages, and use a
pressure point to squeeze the artery against
the bone. Provide care for shock.
Care for shock
Keep the victim from getting chilled or over-
heated. Elevate the legs about 12 inches (if
broken bones are not suspected). Do not
give food or drink to the victim.
ISS Safety Handbook 19
Burns
Reduce pain by gently cooling the burn. Pour
large amounts of water over the burned area.
Cover the burn with dry, clean dressings
or cloth.
Muscles, bones and joint injuries
Rest the injured part. Apply ice or a cold
pack to control swelling and reduce pain.
Avoid any movement or activity that causes
pain. If you must move the victim because
the scene is becoming unsafe, try to immobi-
lize the injured part to keep it from shifting.
Reduce any care risks
The risk of getting a disease while giving first
aid is extremely rare. However, to reduce the
risk even further:
• Avoid direct contact with blood and other
body fluids;
• Use protective equipment, such as dispos-
able gloves and breathing barriers like
cloth handkerchiefs;
• Whenever possible, thoroughly wash your
hands with soap and water immediately
after giving care.
20 ISS Safety Handbook
driving safely
Driving safety is one of the ISS Safety Rules.
ISS looks to each employee to uphold the
highest standards of driving and safety,
regardless of which vehicle they are using to
make a work related journey. This includes
company provided vehicles, rented vehicles
and employee owned vehicles.
As an employee driving on ISS business, you
are not only responsible for your own safety
but also for the safety of others that may be
affected by your actions. Therefore you are
required to operate your vehicle, at all times,
60
in a manner that is safe, responsible and
within the law.
The vehicle you drive on ISS business must
be maintained in a roadworthy condition at
all times, regardless of who owns it.
Please refer to the ISS Driver Handbook for
guidance. The handbook applies to all
employees making work related journeys,
regardless of vehicle ownership. We would
also hope that the guidance is used for
personal related journeys.
ISS Safety Handbook 21
EMERGENCY REspONSE
Fire prevention
PASS
We are all responsible to:
Remember the word
• Ensure that all escape routes are free of
obstacles at all times;
• Always keep fire exits closed to prevent
the spread of smoke, heat and fire into P Pull the pin (or other motion) to unlock
the extinguisher
escape routes and other areas.
What to do if you detect a Fire A Aim at the base (bottom) of the fire
and stand 6-10 feet away
If you detect a fire:
• Call for assistance/sound the alarm; S Squeeze the lever to discharge
the agent
• Secure your escape;
• Try to localise the source; S Sweep the spray from left to right until
the flames are totally extinguished
• Call the Fire department and provide
information of the location of the fire
and of any known special hazards;
• Try to contain the fire (close doors and
ventilation, prevent spreading of the source);
• Extinguish/eliminate the source if possible;
never pass the fire to get to an extinguisher;
• Monitor the situation to prevent re-ignition.
22 ISS Safety Handbook

ISS A/S
Buddingevej 197
2860 Søborg, Denmark
Phone: +45 3817 0000

Revision 2, June 2018

ISS A/S
www.issworld.com