BILSTEIN GmbH & Co.

KG
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BILSTEIN GmbH & Co. KG | Postfach 51 45 | 58101 Hagen 8D Report

PR-MX Holdings Company, LLC Kunden-Nr. / Customer no. 11137
25 Forest Parkway
Kundenauftrag / Sales order no. 144139
SHELTON CT 06484
USA Kunden-Beanstandung / Customer complaint SQAN 076
BILSTEIN Beanstandung / BILSTEIN complaint no. 10003683
Eröffnet am / Opening date 15.12.2021

D1 Team
D1a Kundeninformation / external data (customer)
Kunden-Nr. / customer-no. Kundenname / customer Ansprechpartner Kunde / contact (customer)

11137 PR-MX Holdings Company, LLC Rechnungen

Materialbezeichnung / material identification code Spezifikation - Liefervorschrift / specification

2,15900X83,440 SONDER PR-MX HOLDINGS/USA

Reklamationsnummer / complaint no. (customer) Reklamationsdatum / date of complaint

SQAN 076 14.12.2021

Reklamiertes Gewicht / quantity complained Anzahl der reklamierten Ringe / no. of coils complaint

16.168 LB 10

D1b Interne Information / internal data (BILSTEIN)

Reklamationsnummer / complaint no (BILSTEIN) Reklamationseingangsdatum / date of reception

10003683 15.12.2021
Lieferschein-Nr. / delivery note no. Lieferschein Datum / date of delivery
80236094 17.09.2021

Materialnummer / product no. Abmessung / dimensions Werkstoffgüte / material quality

20006839 2,15900 X 83,440

Geliefertes Gewicht / quantity delivered Anzahl gelieferter Ringe / no. of coils delivered Fertigungsauftrag / Production order no.

16.168,715 LB 10 100167585
Teamleiter / Team lead Teammitglieder / Team member Report eröffnet am / opening date

Thomas Thülig 15.12.2021

D2 Fehlerbeschreibung / Problem description
Corrosion
 BILSTEIN GmbH & Co. KG
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8D Report
BILSTEIN Beanstandung / BILSTEIN complaint no. 10003683

D3 Sofortmaßnahmen / Containment Actions

D3a Sofortmaßnahmen beim Kunden / Containment actions at the customer
% Wirk. / Effect

100 %
We would like to ask you to separate the following bundles, the "Charge"-no. you will find on
the VDA-label:

1000753447, ...451, ...457, ...459 and ...465

These are out of the same shipment and due to the fact, that in our opinion we are talking
about a transport damage, they may be affected, too. Please do not touch the material before
we have further instructions from our insurance company.

In addition please share the information about all bundles at your plant which are 56
additional according to Miguels email. Thank you.

D3b Sofortmaßnahmen intern / Internal containment actions

% Wirk. / Effect
Stock quantities separated to check for corrosion and proper packaging. 100 %

Transport damage insurance informed, waiting for their decision.

D4 Fehlerursache(n) / Root Cause(s)

% Beteiligung / Participation
1 0 %

D5 geplante Abstellmaßnahmen / Chosen Permanent Corrective Action(s)

D6 eingeführte Abstellmaßnahmen / Implemented Permanent Corrective Action(s)
Ursache Maßnahme Ergebniskontrolle Verantwortlich Einführungstermin
Cause Action Result control Responsable Introduction date
1 Yvonne Terkelj

D7 Fehlerwiederholung verhindern / Prevention of Recurrence

Ursache Maßnahme Verantwortlich Einführungstermin
Cause Action Responsable Introduction date
1 Yvonne Terkelj
FMEA (J/N) Kontrollplan / Control plan (J/N) Arbeitsanweisung / Work instruction (J/N)

D8 Teamerfolg würdigen / congratulate your team

Teamerfolg gewürdigt / Congratulate your team Abschlussdatum / Closing date Ersteller / Author
Thomas Thülig Thomas Thülig