TEAM CHARTER

Project Name: TEAM Culminating Project Milestone 1 Group #: 6

Project Timeline: 8/18/2022 - 10/07/2022

TEAM PURPOSE

The purpose of this project is to complete a team charter as well as an overview of quality project
management.

TEAM MEMBERS

Name Roles

Katie Byers Team member, responsible for actively engaging with the
team, participating in group discussions and completing the
assigned tasks.

Barbara Nielson Team member, responsible for actively engaging with the
team, participating in group discussions and completing the
assigned tasks.

Michael Perry Team member, responsible for actively engaging with the
team, participating in group discussions and completing the
assigned tasks.

Jordan Seefeldt Team member, responsible for actively engaging with the
team, participating in group discussions and completing the
assigned tasks.

Liane Pinon Team member, responsible for actively engaging with the
team, participating in group discussions and completing the
assigned tasks.

TEAM RESPONSIBILITIES & EXPECTATIONS

Include at least three bullet-points regarding duties or expectations for team members (things
you will, individually or collectively, each be responsible for).

Responsibilities Include:

1. Upon assigning task items (who will be doing what), each individual team member is
responsible and accountable for the full completion of the task item assigned. If at any
point the team member believes they will not successfully accomplish the task on time
they are to communicate with the rest of the team.
2. All team members must communicate clearly while facilitating conversations that are
beneficial for project growth.
3. Following our decision making process, we select one individual to submit the final
assignment on behalf of the team.

Expectations Include:

1. All team members are to complete their assigned task item prior to the submission date to
allow for a review period.
2. Every team member will review and provide constructive feedback
3. Each individual team member checks in prior to the due date of the assignment to ensure
we are not waiting until the very last moment to submit the assignment.
4. Every team member is willing to help each other when needed and with what is needed to
accomplish the assignment.

TEAM ACTIVITIES

Include all of the due dates and elements of your Group's upcoming assignments.

Task Item Assigned To Due Date

Join the virtual meeting to discuss All Team Members 9/9/2022

assignment and determine roles

Complete Team Charter and Help with Liane Pinon 9/11/2022

Document

Complete Quality Project Jordan Seefeldt 9/11/2022

Management Overview- Role of
Quality

Complete Quality Project Barbara Nielson and Katie 9/11/2022

Management Overview- Six Attributes Bryers

Edit Document Michael Perry 9/11/2022

 Submit Document Jordan Seefeldt 9/11/2022

PROJECT GOALS

Include the purpose or goal for the near future (in this course), and at least one broad,
generalized goal.

Future group assignment includes the task to complete a group presentation. In order to future
plan the goal of completing the assignment we determined we will utilize Google Slides as the
means of documenting the presentation. We discussed Powerpoint and a more interactive
product that was proposed by one of our team members. However, came to the conclusion that
Google slides will be used. Google slides is a collaborative method, easily accessed through
Canvas as well as can easily be submitted.

Additionally, feedback was provided as a learning of this assignment to meet and begin working
on the next assignment sooner. We will begin communication and collaboration earlier on in the
week. This will allow more time for us to collaborate.

If at any point any of the team members believe thai method is to change or would like to
propose a different alternative we are to follow the decision making process outlined below in
this document.

DECISION MAKING PROCESS

Decision making process includes the assignment of project tasks and the assignment of final
submissions. In order to accomplish this we have determine we will collaborate and utilizing the
following decision making process:

● Upon meeting and discussing, we will assign an individual to be responsible for each
portion of the assignment. We will equally divide the workload however we may
collaborate to complete the entirety of the assignment.
● As a team we will select one individual to be the one responsible for submitting the final
assignment.
● Team members must review and approve final versions of team assignments before final
submission.
● Upon final approval no additional changes are to be completed.

COMMUNICATION GUIDELINES

● We did not all agree to having a group text for communication. We determined we would
communicate via our Canvas email group or group discussion posts.
● We also determined that we will connect via Google meets.
 ○ The need is to be established via conversations within our email group or group
discussion post.
○ We determined Microsoft Teams conferencing was not working for everyone in
the group so we have agreed to use Google meets.
● Team members must monitor Canvas communications (email group/group discussion
post) and actively participate by responding.
● If a team member believes they will not complete their assigned task on time or needs
assistance they are to communicate to the team via our email group or group chat PRIOR
to the deadline.
● Upon selecting an individual to submit the final assignment the individual is to select the
final cut off time they will allow changes to occur.
● The individual will communicate back to the group either via our email group or group
discussion post to confirm once the assignment was successfully submitted.
○ This action will prevent any assumptions from occurring as to who and when the
final assignment was submitted.
<TIT
ACCEPTANCE

I hereby acknowledge and agree to the above team charter.

Katie Byers 9/11/2022______

Katie Byers, Team Member Date

__________Barbara Nielson______________ ______9/11/22_______

Barbara Nielson, Team Member Date

____________Michael Perry________________ 9/10/22 _____

Michael Perry, Team Member Date

___________Jordan Seefeldt_______________ ____9/11/22_______

Jordan Seefeldt, Team Member Date

____________Liane Pinon_________________ _____9/11/22______

Liane Pinon, Team Member Date

PART II OVERVIEW OF PROJECT QUALITY MANAGEMENT

The Role of Quality in Project Management

Quality can be hard to define because it can be measured differently for every project and
by every person. In Project Quality Management, Second Edition: Why, What and How by
Kenneth Rose, it states “The Project Management Institute defines quality as “the degree to
which a set of inherent characteristics fulfill requirements” (2014, p.6). This broad definition
provided by The Project Management Institute insinuates that the client will determine quality
based on how the project meets their predetermined, set needs. A project manager needs to know
how to manage a project with the client’s predetermined, set needs in consideration.

Within project management, there are three known constraints a project manager has to
balance and make tradeoffs between. Those constraints are known as time, cost, and scope. What
people do not know is that there is actually a fourth constraint, quality (Rose, 2014). Learning
how to manage this constraint is known as quality project management. Quality project
management involves quality planning, performing quality assurance, and performing quality
control (Project Management Institute, 2017). Quality planning is determining how to satisfy the
client’s predetermined, set needs and project requirements (2017). Performing quality assurance
is applying and managing the quality plan to ensure the project is meeting the requirements set
(2017). Performing quality control is monitoring the degree the project is meeting the set of
inherent characteristics that fulfill the project requirements (2017). Additionally, performing
quality control is identifying any causes of unsatisfactory performance and finding solutions to
eliminate them (2017). A project manager has to learn how to manage quality in order to ensure
a project’s success.

Overall, quality plays an important role in Project management because it can increase
client/customer satisfaction, reduces costs through prevention, and can increase competitiveness
in the global market (Rose, 2014). Quality is determined by the client through project
requirements. Therefore, quality increases client/customer satisfaction because the client feels
their needs were listened to and met. Additionally, despite companies considering quality as
costly, it is the opposite. The companies who believe investing in quality is not worth the money
also would prefer to deal with the short-term problems such as an off-chance customer
complaints than deal with the defect in quality at the source of the problem. According to the
Project Management Institute, not preventing the issue at the source actually costs more money,
“The cost of preventing mistakes is generally much less than the cost of correcting them, as
revealed by inspection” (2017, p. 1). Therefore, higher quality products are cost-saving. Lastly,
the use of higher quality products which lower costs are going to directly affect an organization’s
competitiveness in the global market (Rose, 2014). Overall, the role of quality in project
management is extremely important in all organizations because it can increase client/customer
satisfaction, reduce expenses, and increase competitiveness in the global market.

Six (6) Key Attributes of Project Quality Management

The following six aspects of project quality management are crucial:

 1. Use an approach to assess system and process quality from a structural perspective
2. Have superior project management competence
3. Using the appropriate tools for the task
4. A focus on internal and external customers that is both engaged and anticipatory
5. Consistent quality training that integrates all aspects of the Wheel of Quality model
6. An organizational strategy that supports and cultivates continuous improvement

In order to continuously develop processes, quality management assesses the

organization's functional and operational demands using a systematic approach, methods of
assessment, and performance procedures. Stakeholders have authority and oversight over the
findings. Good project management will ensure excellent productivity by eliminating or reducing
defects, fostering customer connections, bringing down costs, and increasing data accuracy. This
is the core of a quality chain reaction, as stated in the text Project Quality Management, "increase
quality, lower costs, enhance productivity, lead the market, keep in business, and offer additional
employment" (Rose, 2014).

Tools and procedures for quality project management may be used to locate, examine,
and evaluate both quantitative and qualitative information. The instruments of comprehensive
project management make it possible to identify processes, conceptions, impacts, and risks. The
instruments of overall quality management include project quality planning, quality control, and
quality improvement. Project quality control is the process where the project teams examine the
findings and choose the appropriate corrective action (Rose, 2014). Enhancement in project
quality is a purposeful strategy that makes use of information and observational data to identify
and resolve issues in the process.

The use of quality management tools improves an individual's capacity to recognize

recurring problems and their underlying reasons. Consequently, it is crucial to employ the
appropriate instruments for the appropriate job. Staff can easily interpret the information, and the
correct technologies can assist in uncovering the causes of problems, making it easier to rectify
defects and plan effective solutions to present problems. The process of quality improvement
results in good employee performance, which ultimately boosts stakeholder satisfaction.

This allows quality management to set the standards early in a project by aligning itself
with the project scope. An important aspect of quality management is its ability to set specific
measurable goals, for example this project involves several opportunities to utilize quality
management skills in the form of assigning responsibilities which help mitigate risks while
holding each group member accountable for their role. The best way I was able to understand
this concept was by reading some of the why,what and how project quality management
chapters. Rose states within chapter one that a quality product will yield customer satisfaction,
and although this might seem like common sense, it is not always practiced by companies. The
essence of a quality project reduces costs and allows profits to continually grow.

Further, an organization that expects to be successful must identify all stakeholders with
whom they work directly, indirectly- or not at all- who may be affected by project initiatives. It
is imperative to know this detailed customer information as completely and quickly as possible
to develop strategies to best evaluate, improve, and provide goods and services. When this data
has been collected and applied to project quality tools, documents, and processes projects begin
to take shape in a way that more fully reflects the needs and desires of all stakeholders (Rose,
2014, pg. 23-25). A focus on internal and external customers that is both engaging and
anticipatory can arguably be seen as the foundation of project quality management.

In his book Project Quality Management, however, Rose asserts that training is the
foundation of quality (2014, pg. 28). He goes on to further espouse the importance of leadership
setting a precedence of quality processes and behaviors that will refine the work environment,
boost morale, increase productivity, and a feeling of meaningful contribution in their employees.
Employees who are invited to learn all aspects of not only their individual roles but also the
impact their roles have on the organization at large often become loyal subject matter experts in
their own right and contribute positively to the office climate and strategic growth. Leadership
and mentorships add to the quality cycle. Consistent quality training that integrates all aspects of
the Wheel of Quality model is critical to quality and success in projects.

Finally, we address a key attribute of quality that is at the heart of project quality
management. The shared vision the organization and project leadership has to continually
improve communication, relationships, processes, performance, and deliverables is a noble
endeavor that is sure to unite quality with progress. Other aspects of continuous improvement are
to identify ways to enhance processes to prevent unintended events and to mitigate risk through
immediate action. When project leaders and team members can act on these opportunities for
quality in every facet of a project the results will become evident to all stakeholders through the
fulfillment of requirements and deliverables, improved financial positions, and exciting
innovations (Rose, 2014, pg. 27-28). An organizational strategy that supports and cultivates
quality continuous improvement is a tested method for success.

References

Brown, J.T. (2014) The handbook of program management: How to facilitate project

` success with optimal program management. 2nd Ed. McGraw-Hill Education

Project Management Institute. (2017). A guide to the Project Management Body of

 Knowledge (PMBOKguide) (6th ed.). Project Management Institute.

Rose, K.H. (2014) Project quality management, second edition: why, what and how (2nd

Ed.) Fl: J Ross Publishing.