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IT Support Engineer Profile

Kamran Faizan Sayyed has over 6 years of experience as a senior support engineer specializing in Unix/Linux, SQL, production support, application support, deployments, releases and upgrades. He currently works at Larsen & Toubro Infotech supporting their Front Arena banking application. Previously he worked at Giesecke & Devrient India supporting their SIM-OTA application and at Tech Mahindra supporting their Amdocs NIM-OSS and Cramer applications. He has several technical certifications including RHCSA, ITIL, and Unix shell scripting.

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Ashwin Ramnath Mani
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64 views2 pages

IT Support Engineer Profile

Kamran Faizan Sayyed has over 6 years of experience as a senior support engineer specializing in Unix/Linux, SQL, production support, application support, deployments, releases and upgrades. He currently works at Larsen & Toubro Infotech supporting their Front Arena banking application. Previously he worked at Giesecke & Devrient India supporting their SIM-OTA application and at Tech Mahindra supporting their Amdocs NIM-OSS and Cramer applications. He has several technical certifications including RHCSA, ITIL, and Unix shell scripting.

Uploaded by

Ashwin Ramnath Mani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Kamran Faizan Sayyed

Email: sayyedkamran303@[Link] Contact no. : +91 9028516157

Experience Summary

 Senior Support Engineer at Larsen & Toubro Infotech Ltd having 6.1 years of experience
 ITIL Certified with experience in L1/L2 Production Support,Application Support,Monitoring.
 Expertise in Unix/Linux, SQL, Unix shell scripting , PLSQL,Oracle Database platform.
 Experience of Supporting various Telecom,Banking and Investment Applications.

Technical Skills
 Hands on experience: Unix/Linux, SQL, Production Support, Application Support,
Deployments, Releases, Upgrades, ServiceNow and ITIL process.
Details :
1. Unix/shell script : Automation using shell script,vi editor, crontab, application
restart,ftp ,scp command,Sed command and all other basic commands in unix.
2. SQL: joins,having, group by, order by,like and distinct,create and drop
table,select,insert,update,delete etc

Experience
1. Larsen & Toubro Infotech Ltd (June 2021 -Till Date)
Project : Front Arena
FRONT ARENA is the Banking application used by bank to manage all the trading and
Investment transactions and is also used for Corporate Investment Banking. The Application is
used to Support trading of stocks in the equity Market.

Roles & Responsibilities:


 Currently Working on Developing a Single Monitoring Dashboard by Merging all
present Dashboards in to one.
 Involved in the maintenance of the Application through Continuous Monitoring &
Service request management.
 Automated the complete Application monitoring Checks using bash shell script and
saved around 1 hour of daily manual work on the Linux Server.
 Extensive Experience of performing production deployment and Post deployment
testing and handling Pressure Scenarios if the deployment fails.
 Performing Continuous monitoring of Application with various monitoring tools like
Grafana and Front Arena Applications.
 Discuss business requirements with Product Owner and wholesale stakeholders and
experience of working with them in critical scenarios and issues.

Technologies/Platform: Unix, SQL, Shell scripting, Linux,SQL developer,Service Now.

2. Giesecke & Devrient India Ltd : (December 2019 – May 2021)


Application : SIM-OTA
It is used to activate the SIM card and send Value Add-On Services to end user. It consists of
different components namely SFM,BOM,Transport [Link] also handles customer requests
for providing different contents on SMS.

3. Tech Mahindra Ltd (December 2016 – November 2019)


Application : Amdocs NIM-OSS - 8 and Cramer 4
Amdocs OSS8 is Amdocs COTS product used for the inventory management. It delivers
configuration, activation and network administration for the delivery of wholesale
Broadband Access (WBA) services like Internet, voice and IPTV over Fiber/copper lines.

Certification :
 Red Hat Certified System Administrator (RHCSA) (RHEL 8.0)
 ITIL V4 Foundation Certified Professional (PeopleCert)
 Certified in Unix Shell Scripting (Udemy)
 Red Hat Certified Engineer (RHCE)

Education Details

Qualification Board/University Year Percentage


B.E Pune University 2016 72%

Intermediate HSC 2012 80.77%

X Class SSC 2010 98%

Declaration
I hereby declare that the mentioned information is authentic, and true to my knowledge.

Kamran Faizan Sayyed

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