RESUME

D. VISHWAJEETH PROFESSIONAL SUMMARY

❖ IT professional with around 3 years of experience

in production support.
❖ Sound knowledge of Oracle SQL and Unix.
❖ Supported monthly Rotational Shifts and worked
Vishwajeeth1806@gmail.com
during weekends for the deployment process.
❖ Handling tickets as per the ITIL process like
Incident and problem management.
❖ Worked both in L1/L2 Levels of tickets and given
+91 8190027999 solutions as per the SLA timing.
❖ Attending different priority-based issues and
giving solutions before impacting business.
SKILLS Connect users directly to the call and will find the
issue they are facing.
❖ Proficient in supporting Tools and Utilities such as
SQL, AutoSys, Service Now, and ITRS Geneos
Database: Oracle 12C
tools.
SKILL: SQL, Linux ❖ Having excellent SQL skills, experience in writing
complex queries, and worked with database
objects like Functions, Joins, and Set operators.
Tools:
❖ Having experience in Linux commands like grep,
SQL developer tool sed, awk, find, cp, mv, wc, and vi, sed editor
Putty configuration tool commands and can able to understand Shell
ITRS Geneos tool Scripting.
❖ Well experienced in Job scheduling using Autosys
Servicenow tool tool and for monitoring purposes used UNIX
Winscp tool commands like top, ps -ef, crontab in backend.
Autosys tool

Operating System: EDUCATION

Redhat Linux
Bachelor of Commerce at SRM Institute of science and
Technology during 2017 to 2020
 WORK EXPERIENCE

❖ Working in Hi-Esteem Auto Komponents Pvt Ltd from March 2021 - Till date

PROJECT EXPERIENCE SUMMARY

Project Title : SDM Support

Client : STIFEL Financial Corp (US)
Domain : Banking

❖ Attending user incidents and closure of tickets using the Service Now tool.
❖ Working on different issues in the application, servers, job failures, and Database issues.
❖ Setting different priorities like P1, P2, P3, and P4 based on impact and urgency.
❖ Experienced in referring SOP documents to clear P3 and P4 incidents, and connecting bridge
calls with various teams to find the workaround for the P1 and P2 issues.
❖ Monitoring EOD and SOD jobs using the Autosys tool and taking failure actions based on log
file errors.
❖ Accessing the Remote Servers using Putty configuration tools.
❖ Preventing and alerting from issues to arise, configuring multiple servers through the ITRS
Geneos tool.
❖ Used SQL script on SQL developer tool to generate reports based on the user request and
used queries using joins, set operators, and functions.
❖ Checking System Health checks, generating and distributing ready for business reports on a
daily basis.
❖ Using Linux commands to check the feed files from upstream users and do error analysis in
log files and check server process.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and
belief.

Place: Chennai Your’s faithfully,

Date:
D. Vishwajeeth