2022 Radford GCD Job Family Descriptions

Proprietary and Confidential
Radford Global Compensation Database (2022)

Job Descriptions
Function Job Family Job Family Code Job Description
Broadcast General - Top Broadcasting - BC.GLHC.E1-5 Top Broadcasting executive for the entire firm. Responsible for overseeing the broadcast function of an independent corporation on
Corporate - Executive a global basis. Responsible for the recording, transmission and distribution of media broadcasts created for television, radio and/or
online delivery. Provides oversight for the technical components, physical production components and scheduling of live and/or
recorded broadcast media. Responsible for the broadcast function on a global basis. Single incumbent position. If responsible for a
Group/Region/Division/Country or a sub-part of the Corporate function match to Broadcasting - Executive. Select Corporate for
Executive Scope of Responsibility.
Broadcast General - Broadcast - Executive - BC.GLMF.E1-4 Responsible for overseeing the Broadcast function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive or is one of several executives responsible for oversight of the function at the Corporate level. Responsibilities may include the
recording, transmission and distribution of media broadcasts created for television, radio and/or online delivery. If incumbent is
responsible for Broadcasting for the entire firm, match to Top Broadcasting - Corporate. Select Corporate, Group or Division, as
appropriate for each match for Executive Scope of Responsibility.
Broadcast Broadcast Production - Broadcast BC.BPBE.M2-6 Oversees the production of live media broadcasts that are transmitted via television, radio or web-based streaming. Maintains
Engineering - Media & Gaming responsibility for overall broadcast programming while delegating individual segments to broadcast production staff. Coordinates
with technical staff, event production staff, presenters, hosts, commentators, reporters and/or other on-air personalities to plan
production, schedule and arrange broadcast segments, time advertising breaks and develop contingency plans. Creates schedules,
budgets and resource plans for broadcast production. Provides oversight during live broadcast to ensure adherence to broadcast
schedule, responds to unexpected problems or delays and monitors transmission. Selects, develops and evaluates personnel ensuring
the efficient operation of the function.
Broadcast Broadcast Production - Broadcast BC.BPBE.P1-6 Operates and maintains the analog, fiber-optic, satellite and/or digital broadcast systems and equipment. Actively monitors
Engineering - Media & Gaming broadcast to ensure clear and correct broadcast quality, transmission and technical performance through applicable channels and
techniques including automated transmission control systems, RF transmitters, broadcast towers, receiving antennas, satellite
uplinks and data compression. Maintains knowledge of broadcast tools and equipment including those for audio and video
recording, encoding, transmission and compression. Troubleshoots and repairs broadcast equipment as needed.
Broadcast Broadcast Production - Broadcast BC.BPBP.M2-6 Oversees the production of live media broadcasts that are transmitted via television, radio or web-based streaming. Maintains
Producer - Media & Gaming responsibility for overall broadcast programming while delegating individual segments to broadcast production staff. Coordinates
with technical staff, event production staff, presenters, hosts, commentators, reporters and/or other on-air personalities to plan
production, schedule and arrange broadcast segments, time advertising breaks and develop contingency plans. Creates schedules,
budgets and resource plans for broadcast production. Provides oversight during live broadcast to ensure adherence to broadcast
schedule, responds to unexpected problems or delays and monitors transmission. Selects, develops and evaluates personnel ensuring
Broadcast Broadcast Production - Broadcast BC.BPBP.P1-6 Produces live media broadcasts that are transmitted via television, radio or web-based streaming. Coordinates with production staff
Producer - Media & Gaming to develop timelines and schedule broadcast segments. Oversees the development of scripts, physical production design and other
production components. Ensures adherence to budgetary and timing constraints. Monitors live broadcasts to keep staff on schedule
and ensure proper and uninterrupted transmission. Individuals with people management responsibility should be matched to
Broadcast Production Management.
Broadcast Broadcast Production - Commentary BC.BPCM.P1-6 Operates and maintains the analog, fiber-optic, satellite and/or digital broadcast systems and equipment. Actively monitors
- Media & Gaming broadcast to ensure clear and correct broadcast quality, transmission and technical performance through applicable channels and
techniques including automated transmission control systems, RF transmitters, broadcast towers, receiving antennas, satellite
uplinks and data compression. Maintains knowledge of broadcast tools and equipment including those for audio and video
recording, encoding, transmission and compression. Troubleshoots and repairs broadcast equipment as needed.
Broadcast Broadcast Production - Hosting / BC.BPHP.P1-6 Provides announcing and commentary/shoutcasting for live or recorded events including Esports and traditional sports. Entertains,
Presenting - Media & Gaming energizes and informs the audience with color commentary and play-by-play analysis. Maintains extensive knowledge of relevant
sports, teams, players, industries and tactics to provide expert coverage of the game. May deliver post-game analysis, discussion and
interviews.
Broadcast Broadcast Production - Master BC.BPMC.S1-5 Monitors and controls on-air operations for broadcast transmissions. Includes coordinating, transferring, switching, monitoring

Job Descriptions
Control - Media & Gaming channels, preparing content for distribution, timing segments, including commercial breaks, and maintaining transmission logs. This
job family is in the support level category and the focus is on completing tasks or activities supporting implementation of
procedures. Incumbents in this job level category typically require general education, vocational, and/or on-the-job training, and
may provide direction to other employees with similar duties.
Broadcast Broadcast Production - Reporting - BC.BPRE.P1-6 Produces live media broadcasts that are transmitted via television, radio or web-based streaming. Coordinates with production staff
Media & Gaming to develop timelines and schedule broadcast segments. Oversees the development of scripts, physical production design and other
production components. Ensures adherence to budgetary and timing constraints. Monitors live broadcasts to keep staff on schedule
and ensure proper and uninterrupted transmission. Individuals with people management responsibility should be matched to
Broadcast Production Management.
Broadcast Live Event Production - Live Event BC.LELE.M2-6 Provides leadership, direction and oversight for the production and execution of large scale live events. Meets with stakeholders to
Producer - Media & Gaming determine event production requests, artistic design, personnel needs, attendance estimates, venue selections, budgetary guidelines
and audio, video and broadcast requirements. Creates schedules, budgets and resource plans for event production. Delegates
responsibilities to event production staff. Coordinates with venue, broadcast and other relevant staff to determine timing and activity
schedules. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Broadcast Live Event Production - Live Event BC.LELE.P1-6 Plans, coordinates, produces, and executes large scale live events. Creates schedules, budgets and resource plans for event
Producer - Media & Gaming production. Determines logistical needs, coordinates event art and production design, secures venues, hires contract production staff
and schedules event activities and rehearsals. Coordinates with venue, broadcast and other relevant resources and assets to ensure
the timely completion of production tasks. Provides on-location logistics support. Individuals with people management
responsibility should be matched to Live Event Production Management.
Business Assets - Asset Management - Energy BO.ASAM.M3,5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations mining sites, plants and/or energy grids within a geographical area. The Assets area is responsible for all activities related to the
management, commissioning, optimization and structural integrity of firm assets. The Asset Management focus is responsible for
forecasting and analyzing profits and returns on firm projects. This job family is in the management level category and is below the
executive management. Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or
individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision
making authority. In limited instances, incumbents in this management job level category may also be responsible for a functional
area and not have people reporting to them. There are different levels available that provide clarity on contribution expectations
based on knowledge, application, problem solving, impact, collaboration, and supervision.
Business Assets - Asset Management - Energy BO.ASAM.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
management, commissioning, optimization and structural integrity of firm assets. The Asset Management focus is responsible for
forecasting and analyzing profits and returns on firm projects. This job family is in the professional level category and works
independently with flexibility and authority over daily work priorities. Incumbents in this job level category may provide work
direction to other employees but would not typically have the authority to discipline or reward other employees. There are different
levels available that provide clarity on contribution expectations based on knowledge, application, problem solving, and
collaboration.
Business Assets - Asset Optimization - Energy BO.ASAO.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
management, commissioning, optimization and structural integrity of firm assets. The Asset Optimization focus specializes in asset
optimization, a structured approach to optimize business operations by identifying, defining, planning and implementing initiatives
that will unleash significant value improvement potential from current assets. This job family is in the management level category
and is below the executive management. Incumbents in this job family are typically responsible for directing and guiding the work
of teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may have
hire/fire decision making authority. In limited instances, incumbents in this management job level category may also be responsible
for a functional area and not have people reporting to them. There are different levels available that provide clarity on contribution
expectations based on knowledge, application, problem solving, impact, collaboration, and supervision.

Job Descriptions
Business Assets - Asset Optimization - Energy BO.ASAO.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
management, commissioning, optimization and structural integrity of firm assets. The Asset Optimization focus specializes in asset
optimization, a structured approach to optimize business operations by identifying, defining, planning and implementing initiatives
that will unleash significant value improvement potential from current assets. This job family is in the professional level category
and works independently with flexibility and authority over daily work priorities. Incumbents in this job level category may provide
work direction to other employees but would not typically have the authority to discipline or reward other employees. There are
different levels available that provide clarity on contribution expectations based on knowledge, application, problem solving, and
collaboration.
Business Assets - Assets Structural Integrity - BO.ASAS.M1 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Assets area is responsible for all activities related to the
management, commissioning, optimization and structural integrity of firm assets. The Assets Structural Integrity focus is
responsible for asset structural integrity, regulatory compliance, performance, people and costs on behalf of the firm. This job family
is in the management level category and is below the executive management. Incumbents in this job family are typically responsible
for directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible for performance reviews,
pay reviews, and may have hire/fire decision making authority. In limited instances, incumbents in this management job level
category may also be responsible for a functional area and not have people reporting to them. There are different levels available
that provide clarity on contribution expectations based on knowledge, application, problem solving, impact, collaboration, and
supervision.
Business Assets - Assets Structural Integrity - BO.ASAS.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Assets area is responsible for all activities related to the
management, commissioning, optimization and structural integrity of firm assets. The Assets Structural Integrity focus is
responsible for asset structural integrity, regulatory compliance, performance, people and costs on behalf of the firm. This job family
is in the support level category and the focus is on completing tasks or activities supporting implementation of procedures.
Incumbents in this job level category typically require general education, vocational, and/or on-the-job training, and may provide
direction to other employees with similar duties. Incumbents in this role may work with Structural Integrity Engineers and may
assist in the development, review, and updating of structural integrity management systems (SIMS).
Business Assets - Commissioning - Energy BO.ASCM.M1,3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
management, commissioning, optimization and structural integrity of firm assets. The Commissioning focus specializes in all pre-
commissioning/commissioning/start-up activities leading to the energy or mining project completion and handover. The energy
projects include fossil fuel energy sources, renewables (wind, solar, hydro, geothermal, energy battery storage and others), and the
generation, transmission and/or distribution of electricity. The mining projects include the extraction and processing of metals and
minerals from the Earth's surface (e.g. open-pit), sub-surface (e.g. underground), and underwater; and placer and in-situ leaching
(ISL) or recovery (ISR) mining. This job family is in the management level category and is below the executive management.
Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals. Typically
incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision making authority. In
limited instances, incumbents in this management job level category may also be responsible for a functional area and not have
people reporting to them. There are different levels available that provide clarity on contribution expectations based on knowledge,
application, problem solving, impact, collaboration, and supervision.
Business Assets - Commissioning - Energy BO.ASCM.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
management, commissioning, optimization and structural integrity of firm assets. The Commissioning focus specializes in all pre-
commissioning/commissioning/start-up activities leading to the energy or mining project completion and handover. The energy
projects include fossil fuel energy sources, renewables (wind, solar, hydro, geothermal, energy battery storage and others), and the
generation, transmission and/or distribution of electricity. The mining projects include the extraction and processing of metals and

Job Descriptions
minerals from the Earth's surface (e.g. open-pit), sub-surface (e.g. underground), and underwater; and placer and in-situ leaching
(ISL) or recovery (ISR) mining. This job family is in the support level category and the focus is on completing tasks or activities
supporting implementation of procedures. Incumbents in this job level category typically require general education, vocational,
and/or on-the-job training, and may provide direction to other employees with similar duties. Typical job titles include
Commissioning Technician.
Business Control Operations - Control BO.COCO.M1 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Operator - Energy mining sites, plants and/or energy grids within a geographical area. The Control Operations area is responsible for the remote
monitoring and control of energy or mining production sites or facilities, plants, and energy grids. Includes executing emergency
corrective actions as required, and ensuring the safe and efficient operation of the control room tools (e.g. SCADA) and production
reporting tools. The Control Operator focus specializes in controlling and operating equipment from the control room of an energy
or mining site. Identifies and diagnoses problems with the equipment and machinery and provides proper corrective actions as
required. This job family is in the management level category and is below the executive management. Incumbents in this job family
are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible
for performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances, incumbents in this
management job level category may also be responsible for a functional area and not have people reporting to them. There are
different levels available that provide clarity on contribution expectations based on knowledge, application, problem solving,
impact, collaboration, and supervision.
Business Control Operations - Control BO.COCO.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Operator - Energy mining sites, plants and/or energy grids within a geographical area. The Control Operations area is responsible for the remote
reporting tools. The Control Operator focus specializes in controlling and operating equipment from the control room of an energy
or mining site. Identifies and diagnoses problems with the equipment and machinery and provides proper corrective actions as
required. This job family is in the support level category and the focus is on completing tasks or activities supporting
implementation of procedures. Incumbents in this job level category typically require general education, vocational, and/or on-the-
job training, and may provide direction to other employees with similar duties.
Business Control Operations - Mine Control - BO.COMC.M1,3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Control Operations area is responsible for the remote
reporting tools. The Mine Control focus specializes in providing direct communication between surface and underground operations
to facilitate an appropriate response in the event of an incident and on a day-to-day basis facilitate the achievement of budgeted
production targets. This job family is in the management level category and is below the executive management. Incumbents in this
job family are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be
responsible for performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances,
incumbents in this management job level category may also be responsible for a functional area and not have people reporting to
them. There are different levels available that provide clarity on contribution expectations based on knowledge, application, problem
solving, impact, collaboration, and supervision. Typical job titles include Mine Control Officer.
Business Control Operations - Mine Control - BO.COMC.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
reporting tools. The Mine Control focus specializes in providing direct communication between surface and underground operations
to facilitate an appropriate response in the event of an incident and on a day-to-day basis facilitate the achievement of budgeted
production targets. This job family is in the support level category and the focus is on completing tasks or activities supporting

Job Descriptions
Business Control Operations - Pipeline BO.COPC.M1 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Control - Energy mining sites, plants and/or energy grids within a geographical area. The Control Operations area is responsible for the remote
reporting tools. The Pipeline Control focus specializes in operating pipelines remotely from a Pipeline Control Center via a
supervisory control and data acquisition (SCADA) system. Monitors flows, pressures, temperatures at various stations, diagnoses
potential problems and responding to alarm conditions that may exist. Interfaces with schedulers with regards to pumping orders.
This job family is in the management level category and is below the executive management. Incumbents in this job family are
typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible for
performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances, incumbents in this
Business Control Operations - Pipeline BO.COPC.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Control - Energy mining sites, plants and/or energy grids within a geographical area. The Control Operations area is responsible for the remote
reporting tools. The Pipeline Control focus specializes in operating pipelines remotely from a Pipeline Control Center via a
supervisory control and data acquisition (SCADA) system. Monitors flows, pressures, temperatures at various stations, diagnoses
potential problems and responding to alarm conditions that may exist. Interfaces with schedulers with regards to pumping orders.
This job family is in the support level category and the focus is on completing tasks or activities supporting implementation of
Business Control Operations - Well Control - BO.COWC.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
reporting tools. The Well Control focus specializes in the remote monitoring, controlling and documentation of the operation of oil
and gas wells and production systems. Includes performing emergency corrective actions as required. This job family is in the
support level category and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in
this job level category typically require general education, vocational, and/or on-the-job training, and may provide direction to other
employees with similar duties.
Business Energy Grid - Balancing Authority - BO.EGBA.M1 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Energy Grid area specializes in overseeing all business
activities pertaining to the interconnected network for oil, gas and electric power delivery. The Balancing Authority focus is
responsible for managing spinning and operating reserves, balancing generation to load and planning to meet load forecasts and
generation commitments. This job family is in the management level category and is below the executive management. Incumbents
in this job family are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents
would be responsible for performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances,
solving, impact, collaboration, and supervision.
Business Energy Grid - Balancing Authority - BO.EGBA.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Energy Grid area specializes in overseeing all business
activities pertaining to the interconnected network for oil, gas and electric power delivery. The Balancing Authority focus is

Job Descriptions
responsible for managing spinning and operating reserves, balancing generation to load and planning to meet load forecasts and
generation commitments. This job family is in the support level category and the focus is on completing tasks or activities
and/or on-the-job training, and may provide direction to other employees with similar duties. Typical job titles include Balancing
Authority Operator.
Business Energy Grid - Grid Control BO.EGCO.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Operations - Energy mining sites, plants and/or energy grids within a geographical area. The Energy Grid area specializes in overseeing all business
activities pertaining to the interconnected network for oil, gas and electric power delivery. The Grid Control Operations focus is
responsible for activities related to the solicitation, evaluation and/or integration of fuel, or power market alternatives and the
preparation of sales recommendations. This job family is in the management level category and is below the executive management.
application, problem solving, impact, collaboration, and supervision. Typical job titles include Operations Management - Gas
Control.
Business Energy Grid - Grid Control BO.EGCO.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Operations - Energy mining sites, plants and/or energy grids within a geographical area. The Energy Grid area specializes in overseeing all business
activities pertaining to the interconnected network for oil, gas and electric power delivery. The Grid Control Operations focus is
responsible for activities related to the solicitation, evaluation and/or integration of fuel, or power market alternatives and the
preparation of sales recommendations. This job family is in the professional level category and works independently with flexibility
and authority over daily work priorities. Incumbents in this job level category may provide work direction to other employees but
would not typically have the authority to discipline or reward other employees. There are different levels available that provide
clarity on contribution expectations based on knowledge, application, problem solving, and collaboration. Typical job titles include
Gas Controller.
Business Emissions - Emissions Monitoring - BO.EMEM.M1-6 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Emissions area specializes in overseeing all business
activities pertaining to continuous and acoustic emissions at energy or mining sites, plants and/or energy grids. Including activities
involved in the installation, maintenance, calibration and repair of emissions monitoring instrumentation and process analyzers. The
Emissions Monitoring focus specializes in locating, monitoring and measuring pollutant emissions (e.g. noise, gas, etc.) from energy
or mining facilities or sites to evaluate the existence or extent of any damage to equipment (e.g. wind turbines) and to ensure
compliance with environmental regulations. This job family is in the management level category and is below the executive
management. Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals.
Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision making
authority. In limited instances, incumbents in this management job level category may also be responsible for a functional area and
not have people reporting to them. There are different levels available that provide clarity on contribution expectations based on
knowledge, application, problem solving, impact, collaboration, and supervision.
Business Emissions - Emissions Monitoring - BO.EMEM.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
compliance with environmental regulations. This job family is in the professional level category and works independently with
flexibility and authority over daily work priorities. Incumbents in this job level category may provide work direction to other
employees but would not typically have the authority to discipline or reward other employees. There are different levels available

Job Descriptions
that provide clarity on contribution expectations based on knowledge, application, problem solving, and collaboration.
Business Emissions - Emissions Monitoring - BO.EMEM.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
compliance with environmental regulations. This job family is in the support level category and the focus is on completing tasks or
activities supporting implementation of procedures. Incumbents in this job level category typically require general education,
vocational, and/or on-the-job training, and may provide direction to other employees with similar duties. Incumbents in this role
may understand continuous emissions monitoring systems (CEMS). Typical job titles include Analyzer Mechanic.
Business Land - Division Order - Energy BO.LADO.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations mining sites, plants and/or energy grids within a geographical area. The Land area specializes in overseeing all business activities
pertaining to the land where the energy or mining site, plant and/or energy grid is developed or operates. Includes site development;
surface, sub-surface and underwater surveying and map development; staking the drilling locations for new oil and gas wells, laying
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Division
Order focus is responsible for activities pertaining to firm-operated and non-operated property ownership division records. This job
family is in the management level category and is below the executive management. Incumbents in this job family are typically
responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible for
impact, collaboration, and supervision. Typical job titles include Division Order Manager.
Business Land - Division Order - Energy BO.LADO.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Division
Order focus is responsible for activities pertaining to firm-operated and non-operated property ownership division records. This job
family is in the professional level category and works independently with flexibility and authority over daily work priorities.
Incumbents in this job level category may provide work direction to other employees but would not typically have the authority to
discipline or reward other employees. There are different levels available that provide clarity on contribution expectations based on
knowledge, application, problem solving, and collaboration. Typical job titles include Division Order Analyst.
Business Land - Land Administration - BO.LALA.M1 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Energy mining sites, plants and/or energy grids within a geographical area. The Land area specializes in overseeing all business activities
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Land
Administration focus is responsible for lease analysis, interpretation, documentation and maintenance, contractual lease obligations
and payments, development and management of division orders for payment of royalties and working interest, document/contract
development and maintenance, along with clerical and administrative duties. This job family is in the management level category

Job Descriptions
Business Land - Land Administration - BO.LALA.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Administration focus is responsible for lease analysis, interpretation, documentation and maintenance, contractual lease obligations
and payments, development and management of division orders for payment of royalties and working interest, document/contract
development and maintenance, along with clerical and administrative duties. This job family is in the support level category and the
focus is on completing tasks or activities supporting implementation of procedures. Incumbents in this job level category typically
require general education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties.
Business Land - Land Permits / Negotiations - BO.LALP.M3,5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Permits/Negotiations focus is responsible for obtaining the legal right to develop energy or mining projects on specific properties
within an assigned geographical area. It includes drilling oil and gas wells, developing renewable projects and installing
transmission lines. This job family is in the management level category and is below the executive management. Incumbents in this
Business Land - Land Permits / Negotiations - BO.LALP.P1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Permits/Negotiations focus is responsible for obtaining the legal right to develop energy or mining projects on specific properties
within an assigned geographical area. It includes drilling oil and gas wells, developing renewable projects and installing
transmission lines. This job family is in the professional level category and works independently with flexibility and authority over
daily work priorities. Incumbents in this job level category may provide work direction to other employees but would not typically
have the authority to discipline or reward other employees. There are different levels available that provide clarity on contribution
expectations based on knowledge, application, problem solving, and collaboration. Typical job titles include Landman.
Business Land - Land Acquisition - Energy BO.LALQ.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Acquisition focus is responsible for all aspects pertaining to the purchase of land for energy or mining projects, including land
acquisition, negotiation and due diligence. This job family is in the management level category and is below the executive

Job Descriptions
Business Land - Land Acquisition - Energy BO.LALQ.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Acquisition focus is responsible for all aspects pertaining to the purchase of land for energy or mining projects, including land
acquisition, negotiation and due diligence. This job family is in the professional level category and works independently with
Business Land - Site Development - Energy BO.LASD.M3-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Site
Development focus specializes in overseeing all aspects of energy development projects, including site acquisition (if applicable),
negotiation, due diligence, engineering design, permitting, environmental, procurement, contracting, financial, legal and
commercial. This job family is in the management level category and is below the executive management. Incumbents in this job
family are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be
solving, impact, collaboration, and supervision. Typical job titles include Construction Site Project Manager (M3&M4) / Project
Direct (M5).
Business Land - Site Development - Energy BO.LASD.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Site
Development focus specializes in overseeing all aspects of energy development projects, including site acquisition (if applicable),
negotiation, due diligence, engineering design, permitting, environmental, procurement, contracting, financial, legal and
commercial. This job family is in the professional level category and works independently with flexibility and authority over daily
work priorities. Incumbents in this job level category may provide work direction to other employees but would not typically have
the authority to discipline or reward other employees. There are different levels available that provide clarity on contribution
expectations based on knowledge, application, problem solving, and collaboration.
Business Land - Siting & Permitting - Energy BO.LASP.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Siting &
Permitting focus specializes in managing the environmental, construction and related permit process for energy sites (e.g.
renewables power plants) and mining sites. Responsibilities include preparing, developing and reviewing the necessary documents
and technical reports for permit compliance packages from beginning through project completion. This job family is in the
management level category and is below the executive management. Incumbents in this job family are typically responsible for
directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible for performance reviews,

Job Descriptions
supervision. Typical job titles may include Sitting and Permitting Engineer-Manager.
Business Land - Siting & Permitting - Energy BO.LASP.P1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Siting &
Permitting focus specializes in managing the environmental, construction and related permit process for energy sites (e.g.
renewables power plants) and mining sites. Responsibilities include preparing, developing and reviewing the necessary documents
and technical reports for permit compliance packages from beginning through project completion. This job family is in the
professional level category and works independently with flexibility and authority over daily work priorities. Incumbents in this job
level category may provide work direction to other employees but would not typically have the authority to discipline or reward
other employees. There are different levels available that provide clarity on contribution expectations based on knowledge,
application, problem solving, and collaboration. Typical job titles may include Sitting and Permitting Engineer.
Business Land - Surveying - Energy BO.LASU.M3 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Surveying
focus specializes in surveying surface and/or sub-surface configuration and control of operations, providing professional advice and
technical support in surveying, survey design and property titling matters. Supports the compiling and maintaining of spatial data for
proposed and existing energy or mining sites and operations in a civil engineering environment, organizes and executes cadastral
and engineer field surveys. Includes calculating heights, depths, relative positions and property lines. In mining, measures total
volume of material moved or blasted, and underground excavation, locating blast and exploration drill holes, and pegging out areas
to be mined. This job family is in the management level category and is below the executive management. Incumbents in this job
solving, impact, collaboration, and supervision. In Mining Typical job titles include Mine Surveying-Manager and Rail Surveying-
Manager.
Business Land - Surveying - Energy BO.LASU.P1-4 The Business Operations function is responsible for all business activities related to the development and operation of energy or
out access roads and well pads; and may also relate to property titling matters pertaining to port and rail operations. The Surveying
focus specializes in surveying surface and/or sub-surface configuration and control of operations, providing professional advice and
technical support in surveying, survey design and property titling matters. Supports the compiling and maintaining of spatial data for
proposed and existing energy or mining sites and operations in a civil engineering environment, organizes and executes cadastral
and engineer field surveys. Includes calculating heights, depths, relative positions and property lines. In mining, measures total
volume of material moved or blasted, and underground excavation, locating blast and exploration drill holes, and pegging out areas
to be mined. This job family is in the professional level category and works independently with flexibility and authority over daily
expectations based on knowledge, application, problem solving, and collaboration. In Mining Typical job titles include Mine

Job Descriptions
Surveying and Rail Surveying.

Business Business Operations - Other Area - BO.ZZMF.M1-6 The Business Operations function is responsible for all business activities related to the development and operation of energy or
Operations Multi-Focus - Energy mining sites, plants and/or energy grids within a geographical area. The Other Area is reserved for employees who cannot be
matched to any other Areas available within a given Function. The Multi-Focus attribute is typically reserved for roles that either:
(1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any of the focuses in
this area. This job family is in the management level category and is below the executive management. Incumbents in this job family
Business Business Operations - Other Area - BO.ZZMF.P1-6 The Business Operations function is responsible for all business activities related to the development and operation of energy or
this area. This job family is in the professional level category and works independently with flexibility and authority over daily work
priorities. Incumbents in this job level category may provide work direction to other employees but would not typically have the
authority to discipline or reward other employees. There are different levels available that provide clarity on contribution
Business Business Operations - Other Area - BO.ZZMF.S1-5 The Business Operations function is responsible for all business activities related to the development and operation of energy or
this area. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Analytics - BPO Business BP.AYBA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Analytics - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Outsourcing processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
being performed as a part of third-party service provider or a shared services center or as seen in captives/ in-house centers. The
BPO Analytics area is responsible for all activities related to collection, processing, analysis and interpretation of data using
quantitative and qualitative techniques, modeling and statistics to derive meaningful trends and insights that enable organizations to
make better decisions. The BPO Business Analytics focus specializes in conducting analysis of firm's data, identifying trends and
gathering insights using statistical methods to understand the root cause and arrive at potential solutions for the issues that may arise
to create a positive impact for the firm. This job family is in the management level category and is below the executive management.
Business Process BPO Analytics - BPO Business BP.AYBA.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
to create a positive impact for the firm. This job family is in the professional level category and works independently with flexibility
clarity on contribution expectations based on knowledge, application, problem solving, and collaboration.
Business Process BPO Analytics - BPO Business BP.AYBA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
to create a positive impact for the firm. This job family is in the support level category and the focus is on completing tasks or
vocational, and/or on-the-job training, and may provide direction to other employees with similar duties.
Business Process BPO Analytics - BPO Data Scientist BP.AYDS.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing - Business Process Outsourcing (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
make better decisions. The BPO Data Scientist focus specializes in deriving insights from large amounts of structured and
unstructured data by applying data mining techniques, scientific methods and multi-level forecasting algorithms. Drive business
results by creating data driven actionable solutions for firms and by predicting future customer trends and behavior patterns. This
job family is in the management level category and is below the executive management. Incumbents in this job family are typically
Business Process BPO Analytics - BPO Data Scientist BP.AYDS.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
job family is in the professional level category and works independently with flexibility and authority over daily work priorities.
knowledge, application, problem solving, and collaboration.
Business Process BPO Analytics - BPO Data Scientist BP.AYDS.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Analytics - BPO Modeler - BP.AYMD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Business Process Outsourcing (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
make better decisions. The BPO Modeler focus specializes in designing, implementing and documenting data architecture and
quantitative modeling solutions, by utilizing specific software and programming skills in order to improve a firm's efficiency and
outcomes. This job family is in the management level category and is below the executive management. Incumbents in this job
Business Process BPO Analytics - BPO Modeler - BP.AYMD.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
outcomes. This job family is in the professional level category and works independently with flexibility and authority over daily
Business Process BPO Analytics - BPO Modeler - BP.AYMD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
outcomes. This job family is in the support level category and the focus is on completing tasks or activities supporting

Job Descriptions
Business Process BPO Analytics - BPO Risk BP.AYRA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
make better decisions. The BPO Risk Analytics focus specializes in identifying, assessing, monitoring and modeling the quantum
and impact of risk that a firm is exposed to and develop risk management and risk mitigation strategies to minimize potential losses.
Business Process BPO Analytics - BPO Risk BP.AYRA.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
This job family is in the professional level category and works independently with flexibility and authority over daily work
Business Process BPO Analytics - BPO Risk BP.AYRA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Analytics - BPO Valuation - BP.AYVA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
make better decisions. The BPO Valuation focus specializes in determining economic value and/or present value of assets, business

Job Descriptions
lines and firms and providing them with logical estimate of the business value. This job family is in the management level category
Business Process BPO Analytics - BPO Valuation - BP.AYVA.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
lines and firms and providing them with logical estimate of the business value. This job family is in the professional level category
collaboration.
Business Process BPO Analytics - BPO Valuation - BP.AYVA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
lines and firms and providing them with logical estimate of the business value. This job family is in the support level category and
the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in this job level category
typically require general education, vocational, and/or on-the-job training, and may provide direction to other employees with
similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Actuarial - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Banking Financial Services and Insurance (BFSI) area is responsible for managing activities/ processes typically seen in the
BFSI industry related to banking, financial services and insurance processes, handling and analyzing routine transactions, accounts
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Actuarial focus
specializes in analyzing the financial costs of risk and uncertainty by using mathematics, statistics and financial methods in order to
enable firms and clients to develop policies that minimize the cost of that risk. This job family is in the management level category
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAC.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
enable firms and clients to develop policies that minimize the cost of that risk. This job family is in the professional level category
collaboration.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
enable firms and clients to develop policies that minimize the cost of that risk. This job family is in the support level category and
similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Asset Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Process Outsourcing processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Asset Management
focus specializes in managing clients' assets - individuals or firms according to their investment preferences, time horizons and
goals. This job family is in the management level category and is below the executive management. Incumbents in this job family
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAM.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
goals. This job family is in the professional level category and works independently with flexibility and authority over daily work

Job Descriptions
Business Process BPO Banking Fin Srvcs Insurance - BP.BFAM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
goals. This job family is in the support level category and the focus is on completing tasks or activities supporting implementation of
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Credit Analysis - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Credit Analysis focus
specializes in minimizing credit risks and frauds by evaluating credit worthiness and payback capacity, performing risk profiling and
other methods of verification. This job family is in the management level category and is below the executive management.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCA.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
other methods of verification. This job family is in the professional level category and works independently with flexibility and
authority over daily work priorities. Incumbents in this job level category may provide work direction to other employees but would
not typically have the authority to discipline or reward other employees. There are different levels available that provide clarity on
contribution expectations based on knowledge, application, problem solving, and collaboration.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
other methods of verification. This job family is in the support level category and the focus is on completing tasks or activities
and/or on-the-job training, and may provide direction to other employees with similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCB.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Consumer Banking - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Consumer Banking
focus specializes in managing end-to-end operations of consumer services - enabling clients to access banking services of various
nature, account renewals and loans disbursements. This job family is in the management level category and is below the executive
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCB.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
nature, account renewals and loans disbursements. This job family is in the professional level category and works independently
with flexibility and authority over daily work priorities. Incumbents in this job level category may provide work direction to other
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCB.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
nature, account renewals and loans disbursements. This job family is in the support level category and the focus is on completing
tasks or activities supporting implementation of procedures. Incumbents in this job level category typically require general
education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Capital Market - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Capital Market focus
specializes in conducting research and analysis of data, performing valuations, developing models, managing data and ensuring
clearance and settlement to improve firm performance seen primarily in Mergers & Acquisitions and Investment Banking. This job
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCM.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
family is in the support level category and the focus is on completing tasks or activities supporting implementation of procedures.
direction to other employees with similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCT.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Cash Management / Treasury - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Business Process Outsourcing processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Cash
Management/Treasury focus specializes in managing and overseeing allocation of firms' funds, cash inflow and outflow resulting
from various financial transactions. This job family is in the management level category and is below the executive management.

Job Descriptions
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCT.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
from various financial transactions. This job family is in the professional level category and works independently with flexibility
Business Process BPO Banking Fin Srvcs Insurance - BP.BFCT.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
from various financial transactions. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Banking Fin Srvcs Insurance - BP.BFFA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Fund Accounting - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Fund Accounting
focus specializes in ensuring efficient and accurate fund processing, NAV review, corporate actions processing, security valuation,
financial statements production and maintenance, query handling and other adhoc reporting for funds. This job family is in the
supervision.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFFA.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
application, problem solving, and collaboration.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFFA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Banking Fin Srvcs Insurance - BP.BFIR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Insurance Recovery - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Insurance Recovery
focus specializes in managing all claims, providing clarity on filed claims and answering any inquiries from customers with respect
to insurance related concerns, disputes and claims. This job family is in the management level category and is below the executive
Business Process BPO Banking Fin Srvcs Insurance - BP.BFIR.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
to insurance related concerns, disputes and claims. This job family is in the professional level category and works independently

Job Descriptions
Business Process BPO Banking Fin Srvcs Insurance - BP.BFIR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
to insurance related concerns, disputes and claims. This job family is in the support level category and the focus is on completing
Business Process BPO Banking Fin Srvcs Insurance - BP.BFKC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Know Your Client / Client (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Onboarding - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
Outsourcing being performed as a part of third-party service provider or a shared services center or as seen in captives/ in-house centers. The
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Know Your
Client/Client Onboarding focus specializes in reviewing and verifying documentation for new client accounts, assessing risky
accounts and analyzing new client processes and policies. This job family is in the management level category and is below the
Business Process BPO Banking Fin Srvcs Insurance - BP.BFKC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
accounts and analyzing new client processes and policies. This job family is in the professional level category and works
collaboration.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFKC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
accounts and analyzing new client processes and policies. This job family is in the support level category and the focus is on
completing tasks or activities supporting implementation of procedures. Incumbents in this job level category typically require
general education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFPC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Product Control - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Product Control
focus specializes in accurate and timely reporting of various financial activities of the firm, ensuring complete, accurate and timely
Profit & Loss, Balance Sheets and analysis. This job family is in the management level category and is below the executive
Business Process BPO Banking Fin Srvcs Insurance - BP.BFPC.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Profit & Loss, Balance Sheets and analysis. This job family is in the professional level category and works independently with
Business Process BPO Banking Fin Srvcs Insurance - BP.BFPC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Profit & Loss, Balance Sheets and analysis. This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Banking Fin Srvcs Insurance - BP.BFTF.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Trade Finance - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Trade Finance focus
specializes in timely and accurate recording of complex trade data, handling and processing day-to-day transactions relating to trade.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFTF.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Banking Fin Srvcs Insurance - BP.BFTF.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Banking Fin Srvcs Insurance - BP.BFUD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Underwriters - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Underwriters focus
specializes in collecting and assessing information accurately and reviewing policy documents, thereby determining risks associated
with potential clients. This job family is in the management level category and is below the executive management. Incumbents in
this job family are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would
be responsible for performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances,
Business Process BPO Banking Fin Srvcs Insurance - BP.BFUD.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
with potential clients. This job family is in the professional level category and works independently with flexibility and authority
over daily work priorities. Incumbents in this job level category may provide work direction to other employees but would not
typically have the authority to discipline or reward other employees. There are different levels available that provide clarity on
Business Process BPO Banking Fin Srvcs Insurance - BP.BFUD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
with potential clients. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Banking Fin Srvcs Insurance - BP.BFWB.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing BPO Wholesale Banking - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
processing, customer acquisition, performing due diligence, fraud mitigation and other related tasks. The BPO Wholesale Banking
focus specializes in end-to-end operational work of wholesale clients - disbursements, monitoring and processing transactions,
documentation, repayments collection and query resolution. This job family is in the management level category and is below the
Business Process BPO Banking Fin Srvcs Insurance - BP.BFWB.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
documentation, repayments collection and query resolution. This job family is in the professional level category and works

Job Descriptions
collaboration.
Business Process BPO Banking Fin Srvcs Insurance - BP.BFWB.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
documentation, repayments collection and query resolution. This job family is in the support level category and the focus is on
Business Process BPO Business Operations - BPO BP.BOBS.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Business Continuity Planning & (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Management - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
BPO Business Operations is responsible for the set-up, management, execution and supervision of the activities and processes
needed to ensure greater efficiency, increase in productivity and quality and overall smooth functioning of the team/ department/
function of the in-house center/ organization. The BPO Business Continuity Planning & Management focus specializes in the
development and creation of preventive and recovery systems following potential threats and/or firm disruptions to ensure the ability
to continue delivery of products and services" This job family is in the management level category and is below the executive
Business Process BPO Business Operations - BPO BP.BOBS.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
to continue delivery of products and services" This job family is in the professional level category and works independently with
Business Process BPO Business Operations - BPO BP.BOBS.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
to continue delivery of products and services" This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Business Operations - BPO BP.BODM.M2-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Delivery Program Management - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Delivery Program Management focus specializes in the delivery of solutions
including overseeing vendors and subcontractors. Ensures the delivery of continuous and effective services and project completion
within budget and in accordance with contract requirements. Identifies areas where continuous improvement can be applied. This
Business Process BPO Business Operations - BPO BP.BODM.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Delivery Program Management - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Delivery Program Management focus specializes in the delivery of solutions
including overseeing vendors and subcontractors. Ensures the delivery of continuous and effective services and project completion
within budget and in accordance with contract requirements. Identifies areas where continuous improvement can be applied. This
Business Process BPO Business Operations - BPO BP.BOPT.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Process Training - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Process Training focus specializes in the planning, creation, delivery and
continuous improvement of training programs for key processes present within the firm. This job family is in the management level
category and is below the executive management. Incumbents in this job family are typically responsible for directing and guiding
the work of teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may
have hire/fire decision making authority. In limited instances, incumbents in this management job level category may also be
responsible for a functional area and not have people reporting to them. There are different levels available that provide clarity on
contribution expectations based on knowledge, application, problem solving, impact, collaboration, and supervision.

Job Descriptions
Business Process BPO Business Operations - BPO BP.BOPT.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
continuous improvement of training programs for key processes present within the firm. This job family is in the professional level
category and works independently with flexibility and authority over daily work priorities. Incumbents in this job level category
may provide work direction to other employees but would not typically have the authority to discipline or reward other employees.
There are different levels available that provide clarity on contribution expectations based on knowledge, application, problem
solving, and collaboration.
Business Process BPO Business Operations - BPO BP.BOPT.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
continuous improvement of training programs for key processes present within the firm. This job family is in the support level
category and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in this job level
category typically require general education, vocational, and/or on-the-job training, and may provide direction to other employees
with similar duties.
Business Process BPO Business Operations - BPO BP.BOQR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Quality - Transformational - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Quality - Transformational focus specializes in the area of quality
enhancement and process improvement for the different processes in the firm by using matured industry quality frameworks like Six
Sigma and LEAN. This job family is in the management level category and is below the executive management. Incumbents in this
Business Process BPO Business Operations - BPO BP.BOQR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Sigma and LEAN. This job family is in the professional level category and works independently with flexibility and authority over

Job Descriptions
Business Process BPO Business Operations - BPO BP.BOQR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Sigma and LEAN. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Business Operations - BPO BP.BOQT.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Quality - Transactional - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Quality - Transactional focus specializes in the area of quality assurance for
the different processes in the firm by continuous assessment, monitoring and evaluation of the quality standards, creation of
necessary checklists, SOPs and quality improvement plans. This job family is in the management level category and is below the
Business Process BPO Business Operations - BPO BP.BOQT.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
necessary checklists, SOPs and quality improvement plans. This job family is in the professional level category and works
collaboration.
Business Process BPO Business Operations - BPO BP.BOQT.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
necessary checklists, SOPs and quality improvement plans. This job family is in the support level category and the focus is on
Business Process BPO Business Operations - BPO BP.BOSC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Scheduling and Capacity Planning - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Scheduling and Capacity Planning focus specializes in the identification,
planning and measurement of overall capacity planning, scheduling and workforce deployment. This job family is in the
supervision.
Business Process BPO Business Operations - BPO BP.BOSC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
planning and measurement of overall capacity planning, scheduling and workforce deployment. This job family is in the
Business Process BPO Business Operations - BPO BP.BOSC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
planning and measurement of overall capacity planning, scheduling and workforce deployment. This job family is in the support
level category and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in this job
level category typically require general education, vocational, and/or on-the-job training, and may provide direction to other
Business Process BPO Business Operations - BPO BP.BOTR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Transition - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
function of the in-house center/ organization. The BPO Transition focus specializes in the systematic process of migration of key
processes, systems, platforms and technology from a global or client environment to the captive/in-house center or third-party
service provider. This job family is in the management level category and is below the executive management. Incumbents in this
Business Process BPO Business Operations - BPO BP.BOTR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
service provider. This job family is in the professional level category and works independently with flexibility and authority over
Business Process BPO Business Operations - BPO BP.BOTR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
service provider. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Business Operations - BPO BP.BOVA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Voice and Accent Training - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
function of the in-house center/ organization. The BPO Voice and Accent Training focus specializes in the planning, creation,
delivery and continuous improvement of voice and accent training programs seen typically in the contact centers or voice operation
shops in the third-party service provider or captives/in-house centers. This job family is in the management level category and is
below the executive management. Incumbents in this job family are typically responsible for directing and guiding the work of
teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire
decision making authority. In limited instances, incumbents in this management job level category may also be responsible for a

Job Descriptions
functional area and not have people reporting to them. There are different levels available that provide clarity on contribution
Business Process BPO Business Operations - BPO BP.BOVA.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
shops in the third-party service provider or captives/in-house centers. This job family is in the professional level category and works
collaboration.
Business Process BPO Business Operations - BPO BP.BOVA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
shops in the third-party service provider or captives/in-house centers. This job family is in the support level category and the focus is
on completing tasks or activities supporting implementation of procedures. Incumbents in this job level category typically require
Business Process BPO Contact Center - BPO BP.CCCO.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Collections - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Contact Center is responsible for providing omnichannel support to customers including voice and non-voice operations,
handling phone calls, emails, web chats and messages in order to resolve customer queries, inquiries or complaints. The BPO
Collections focus specializes in identifying outstanding/missed account receivables and contacting clients to collect the identified
overdue payments. This job family is in the management level category and is below the executive management. Incumbents in this
Business Process BPO Contact Center - BPO BP.CCCO.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
overdue payments. This job family is in the professional level category and works independently with flexibility and authority over
Business Process BPO Contact Center - BPO BP.CCCO.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
overdue payments. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Contact Center - BPO Non BP.CCNV.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Voice - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
handling phone calls, emails, web chats and messages in order to resolve customer queries, inquiries or complaints. The BPO Non
Voice focus specializes in providing efficient and effective technical support, customer service, customer query resolution and other
assistance to customers through the non voice modes of communication like email, web chat and messaging support. This job family
supervision.
Business Process BPO Contact Center - BPO Non BP.CCNV.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
is in the professional level category and works independently with flexibility and authority over daily work priorities. Incumbents in
this job level category may provide work direction to other employees but would not typically have the authority to discipline or
reward other employees. There are different levels available that provide clarity on contribution expectations based on knowledge,
Business Process BPO Contact Center - BPO Non BP.CCNV.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Contact Center - BPO BP.CCOC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Omnichannel - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Omnichannel focus specializes in providing efficient and effective technical support, customer service, customer query resolution
and other assistance to customers through a combination of voice and non voice modes of communication like voice calls, email,
web chat and messaging support. This job family is in the management level category and is below the executive management.
Business Process BPO Contact Center - BPO BP.CCOC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
web chat and messaging support. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Contact Center - BPO BP.CCOC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
web chat and messaging support. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Contact Center - BPO Voice - BP.CCVD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Domestic - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
handling phone calls, emails, web chats and messages in order to resolve customer queries, inquiries or complaints. The BPO Voice
- Domestic focus specializes in handling, processing and resolving complaints or queries of domestic customers. This job family is
in the management level category and is below the executive management. Incumbents in this job family are typically responsible
supervision.
Business Process BPO Contact Center - BPO Voice - BP.CCVD.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
in the professional level category and works independently with flexibility and authority over daily work priorities. Incumbents in
Business Process BPO Contact Center - BPO Voice - BP.CCVD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
in the support level category and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents
in this job level category typically require general education, vocational, and/or on-the-job training, and may provide direction to
other employees with similar duties.
Business Process BPO Contact Center - BPO Voice - BP.CCVF.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing International (Foreign Languages) - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
- International (Foreign Languages) focus specializes in handling and resolving complaints/queries in non-native languages other
than English. This job family is in the management level category and is below the executive management. Incumbents in this job
Business Process BPO Contact Center - BPO Voice - BP.CCVF.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
than English. This job family is in the professional level category and works independently with flexibility and authority over daily
Business Process BPO Contact Center - BPO Voice - BP.CCVF.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
than English. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Contact Center - BPO Voice - BP.CCVI.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing International - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
- International focus specializes in handling, processing and resolving complaints or queries of international customers. This job
Business Process BPO Contact Center - BPO Voice - BP.CCVI.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Contact Center - BPO Voice - BP.CCVI.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Contact Center - BPO Voice - BP.CCVO.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
focus specializes in managing either inbound or outbound customer calls in a timely manner for providing efficient and effective
technical support, customer service, customer query resolution and other assistance to customers. This job family is in the
supervision.
Business Process BPO Contact Center - BPO Voice - BP.CCVO.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
technical support, customer service, customer query resolution and other assistance to customers. This job family is in the
Business Process BPO Contact Center - BPO Voice - BP.CCVO.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
technical support, customer service, customer query resolution and other assistance to customers. This job family is in the support
Business Process BPO Content Services - BPO BP.CSCE.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Content - Editorial - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
BPO Content Services area is responsible for the research, planning, creation and editing of content for websites, newsletters, blogs,
articles, press releases, business presentations, learning and development, advertising and marketing material based on the
requirements of external clients or internal teams within the firm. The BPO Content - Editorial focus specializes in proofreading
content for errors and inconsistencies, thereby, improving the readability and overall quality and accuracy of the content This job
Business Process BPO Content Services - BPO BP.CSCE.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Content Services - BPO BP.CSCE.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Content Services - BPO BP.CSCP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Content - Presentation Services - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
requirements of external clients or internal teams within the firm. The BPO Content - Presentation Services focus specializes in
proofreading content for errors and inconsistencies, thereby, improving the readability and overall quality and accuracy of the
content This job family is in the management level category and is below the executive management. Incumbents in this job family

Job Descriptions
Business Process BPO Content Services - BPO BP.CSCP.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
requirements of external clients or internal teams within the firm. The BPO Content - Presentation Services specializes in designing
presentations using the research reports and content material and ensuring that the presentations are in alignment with the client's
guidelines by using different modes. This job family is in the professional level category and works independently with flexibility
Business Process BPO Content Services - BPO BP.CSCP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
requirements of external clients or internal teams within the firm. The BPO Content - Presentation Services specializes in designing
presentations using the research reports and content material and ensuring that the presentations are in alignment with the client's
guidelines by using different modes. This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Content Services - BPO BP.CSCT.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Content - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
requirements of external clients or internal teams within the firm. The BPO Content focus specializes in collaborating with the firm
to understand their content requirements and thereafter help with the research, preparation, development and delivery of the required
content for various platforms. This job family is in the management level category and is below the executive management.
Business Process BPO Content Services - BPO BP.CSCT.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
content for various platforms. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Content Services - BPO BP.CSCT.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
content for various platforms. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Content Services - BPO E- BP.CSEC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Learning Content Management - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
requirements of external clients or internal teams within the firm. The BPO E-Learning Content management focus specializes in the
research, design and development of training content in a variety of modalities including creation of graphics, illustrations and other
interactive ways relevant to learning content. This job family is in the management level category and is below the executive
Business Process BPO Content Services - BPO E- BP.CSEC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
interactive ways relevant to learning content. This job family is in the professional level category and works independently with
Business Process BPO Content Services - BPO E- BP.CSEC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
interactive ways relevant to learning content. This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Data Management - BPO Data BP.DMDA.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Assurance/Data Integrity - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Data Management area is responsible for the processing, storing, organizing and managing organization's data in a secure,
efficient and cost effective way to use it for future firm decisions. The BPO Data Assurance/Data Integrity focus specializes in
maintenance and assurance of accuracy and validity of data throughout its life cycle to ensure the security of data and prevention of
loss of any sensitive data. This job family is in the management level category and is below the executive management. Incumbents
Business Process BPO Data Management - BPO Data BP.DMDA.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
loss of any sensitive data. This job family is in the professional level category and works independently with flexibility and authority
Business Process BPO Data Management - BPO Data BP.DMDA.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
loss of any sensitive data. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Data Management - BPO BP.DMKM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Knowledge Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
efficient and cost effective way to use it for future firm decisions. The BPO Knowledge Management focus specializes in collating,
storing and sharing relevant knowledge in order to ensure that information is easily accessible to various users in the firm by using
appropriate tools and platforms. This job family is in the management level category and is below the executive management.
Business Process BPO Data Management - BPO BP.DMKM.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
appropriate tools and platforms. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Data Management - BPO BP.DMKM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
appropriate tools and platforms. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Data Management - BPO BP.DMMM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Master Data Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
efficient and cost effective way to use it for future firm decisions. The BPO Master Data Management focus specializes in building a
unified master data framework by managing, centralizing, organizing and repairing master data to provide accurate, consistent and
complete data across the firm to different stakeholders. This job family is in the management level category and is below the
Business Process BPO Data Management - BPO BP.DMMM.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
complete data across the firm to different stakeholders. This job family is in the professional level category and works independently
Business Process BPO Data Management - BPO BP.DMMM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
complete data across the firm to different stakeholders. This job family is in the support level category and the focus is on
Business Process BPO Data Management - BPO Static BP.DMSD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Data/Data Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
efficient and cost effective way to use it for future firm decisions. The BPO Static Data/Data Management focus specializes in the
review and entry/input of client information, details and documentation, both financial and non-financial, thereby, playing a key role
in client data management and maintenance. This job family is in the management level category and is below the executive
Business Process BPO Data Management - BPO Static BP.DMSD.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
in client data management and maintenance. This job family is in the professional level category and works independently with
Business Process BPO Data Management - BPO Static BP.DMSD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
in client data management and maintenance. This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Finance & Accounting - BPO BP.FAAG.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing General Accounting - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Finance and Accounting Area is responsible for the planning, review, management, execution and implementation of the
financial and accounting activities for clients. Involves regular financial operations like processing and managing payments,
expenses and billing to preparation of financial reports as per regulatory and statutory standards and other critical roles like financial
planning and analysis, taxation and controllership. The BPO General Accounting focus specializes in supervision and review of all
regular accounting processes, ensuring efficient processing of all client financial transactions and overseeing reporting of financial
data This job family is in the management level category and is below the executive management. Incumbents in this job family are
Business Process BPO Finance & Accounting - BPO BP.FAAG.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
data This job family is in the professional level category and works independently with flexibility and authority over daily work
Business Process BPO Finance & Accounting - BPO BP.FAAG.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
data This job family is in the support level category and the focus is on completing tasks or activities supporting implementation of
Business Process BPO Finance & Accounting - BPO BP.FAAM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Outsourcing Anti-Money Laundering (AML) - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Anti-Money Laundering (AML) focus specializes in activities, policies,
procedures and technologies that firms adopt for prevention of money laundering and financial crimes by evaluating and
investigating financial transactions and conducting due diligence to achieve compliance with necessary legal requirements.
Business Process BPO Finance & Accounting - BPO BP.FAAM.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FAAM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FAAP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Accounts Payable/ Accounts (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Receivable (AP/ AR) - Business processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
Process Outsourcing being performed as a part of third-party service provider or a shared services center or as seen in captives/ in-house centers. The

Job Descriptions
planning and analysis, taxation and controllership. The BPO Accounts Payable/ Accounts Receivable (AP/ AR) focus specializes in
keeping track of all payments and expenditures, processing and reconciliation of invoices and maintaining historical records. This
Business Process BPO Finance & Accounting - BPO BP.FAAP.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FAAP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FAAU.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Audit - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Audit focus specializes in tracking, reviewing and reconciling all the
transactions and accounts of a firm to ensure that they are being processed and recorded accurately as per the controls and
governance standards and represent true and fair state of the financial position of the firm. This job family is in the management

Job Descriptions
level category and is below the executive management. Incumbents in this job family are typically responsible for directing and
guiding the work of teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews,
and may have hire/fire decision making authority. In limited instances, incumbents in this management job level category may also
be responsible for a functional area and not have people reporting to them. There are different levels available that provide clarity on
Business Process BPO Finance & Accounting - BPO BP.FAAU.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
governance standards and represent true and fair state of the financial position of the firm. This job family is in the professional level
Business Process BPO Finance & Accounting - BPO BP.FAAU.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
governance standards and represent true and fair state of the financial position of the firm. This job family is in the support level
Business Process BPO Finance & Accounting - BPO BP.FAFI.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Fraud & Investigation - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Fraud & Investigation focus specializes in identifying and investigating
the suspicious activities that may cause financial loss to the firm. This job family is in the management level category and is below
the executive management. Incumbents in this job family are typically responsible for directing and guiding the work of teams
and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire

Job Descriptions
Business Process BPO Finance & Accounting - BPO BP.FAFI.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
the suspicious activities that may cause financial loss to the firm. This job family is in the professional level category and works
collaboration.
Business Process BPO Finance & Accounting - BPO BP.FAFI.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
the suspicious activities that may cause financial loss to the firm. This job family is in the support level category and the focus is on
Business Process BPO Finance & Accounting - BPO BP.FAFP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Financial Analysis and Planning - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Financial Analysis and Planning focus specializes in planning and
budgeting, forecasting and modeling, preparation of financial management and performance reports on a periodic basis to support
the firm's or client's overall financial health and business strategy. This job family is in the management level category and is below
Business Process BPO Finance & Accounting - BPO BP.FAFP.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
the firm's or client's overall financial health and business strategy. This job family is in the professional level category and works
collaboration.
Business Process BPO Finance & Accounting - BPO BP.FAFP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
the firm's or client's overall financial health and business strategy. This job family is in the support level category and the focus is on
Business Process BPO Finance & Accounting - BPO BP.FALE.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Legal Entity Controllership (LEC) - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Legal Entity Controllership (LEC) focus specializes in management of
accounting records, production of financial reports and ensuring completeness of statutory reports. This job family is in the
supervision.
Business Process BPO Finance & Accounting - BPO BP.FALE.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
accounting records, production of financial reports and ensuring completeness of statutory reports. This job family is in the

Job Descriptions

Business Process BPO Finance & Accounting - BPO BP.FALE.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
accounting records, production of financial reports and ensuring completeness of statutory reports. This job family is in the support
Business Process BPO Finance & Accounting - BPO BP.FAPR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Payroll Administration - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Payroll Administration focus specializes in the administration and
management of a firm's employee's financial records which would include details of the employees' salaries, incentives, bonuses,
deductions, and net pay. This job family is in the management level category and is below the executive management. Incumbents in
Business Process BPO Finance & Accounting - BPO BP.FAPR.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
deductions, and net pay. This job family is in the professional level category and works independently with flexibility and authority
Business Process BPO Finance & Accounting - BPO BP.FAPR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
deductions, and net pay. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Finance & Accounting - BPO BP.FARE.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Reporting - External - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO reporting - External focus specializes in the preparation of financial
reports which include income statements, balance sheets, cash flows etc. that can be issued to external parties. This job family is in
the management level category and is below the executive management. Incumbents in this job family are typically responsible for
supervision.
Business Process BPO Finance & Accounting - BPO BP.FARE.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
the professional level category and works independently with flexibility and authority over daily work priorities. Incumbents in this
job level category may provide work direction to other employees but would not typically have the authority to discipline or reward
Business Process BPO Finance & Accounting - BPO BP.FARE.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
the support level category and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in

Job Descriptions

Business Process BPO Finance & Accounting - BPO BP.FARR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Reporting - Regulatory - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Reporting - Regulatory focus specializes in the periodic external
financial reporting for regulated entities ensuring that returns, reports and filings are in compliance with the regulatory guidelines.
Business Process BPO Finance & Accounting - BPO BP.FARR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FARR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FARS.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Reporting - Statutory - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
planning and analysis, taxation and controllership. The BPO Reporting - Statutory focus specializes in managing compliance
reporting of financial and non-financial information to government authorities. This job family is in the management level category
Business Process BPO Finance & Accounting - BPO BP.FARS.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
reporting of financial and non-financial information to government authorities. This job family is in the professional level category
collaboration.
Business Process BPO Finance & Accounting - BPO BP.FARS.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
reporting of financial and non-financial information to government authorities. This job family is in the support level category and
similar duties.
Business Process BPO Finance & Accounting - BPO BP.FATX.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Tax - Business Process Outsourcing (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
planning and analysis, taxation and controllership. The BPO Tax focus specializes in preparing, maintaining and evaluating records
of tax payments, submitting periodic tax reports and filing returns in accordance with the standards and guidelines. This job family

Job Descriptions
supervision.
Business Process BPO Finance & Accounting - BPO BP.FATX.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Finance & Accounting - BPO BP.FATX.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Healthcare - BPO Claims BP.HLCD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Administration - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Healthcare Area is responsible for the handling and management of a variety of healthcare activities and processes like medical
record entry, maintenance and review data of patients, perform medical coding and billing, processing of the insurance claims and
other related tasks. The BPO Claims Administration focus specializes in performing administrative tasks related to insurance claims
including processing and validating of insurance claims, ensuring completeness of documentation and addressing discrepancies.
Business Process BPO Healthcare - BPO Claims BP.HLCD.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Healthcare - BPO Claims BP.HLCD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Healthcare - BPO Claim BP.HLCR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Recovery - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
other related tasks. The BPO Claim Recovery focus specializes in the area of claim review and recovery plans, verification of
insurance policy coverage and ensuring effective resolution of all claims in case of conflicts when they arise. This job family is in
supervision.
Business Process BPO Healthcare - BPO Claim BP.HLCR.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Healthcare - BPO Claim BP.HLCR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Healthcare - BPO Medical / BP.HLMB.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Benefits Coding - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
other related tasks. The BPO Medical/Benefits Coding focus specializes in the comprehensive review of patient's diagnosis, medical
necessities, medical conditions, treatment and services and translate the same into universally accepted medical alphanumeric codes
required by insurance companies. This job family is in the management level category and is below the executive management.
Business Process BPO Healthcare - BPO Medical / BP.HLMB.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
required by insurance companies. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Healthcare - BPO Medical / BP.HLMB.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
required by insurance companies. This job family is in the support level category and the focus is on completing tasks or activities

Job Descriptions
Business Process BPO Healthcare - BPO Medical BP.HLMT.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Transcription - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
other related tasks. The BPO Medical Transcription focus specializes in the processing of reports dictated by healthcare
professionals, the transcription of those reports into comprehensive, clear and organized records to ensure complete documentation
of each visit. This job family is in the management level category and is below the executive management. Incumbents in this job
Business Process BPO Healthcare - BPO Medical BP.HLMT.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
of each visit. This job family is in the professional level category and works independently with flexibility and authority over daily
Business Process BPO Healthcare - BPO Medical BP.HLMT.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
of each visit. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Healthcare - BPO Records BP.HLRD.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Management - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
other related tasks. The BPO Records Management focus specializes in the storage, maintenance and governance of patient records
like medical history, treatment and services in alignment with the necessary regulations and protocols, ensuring that the data remains

Job Descriptions
secure throughout the lifecycle. This job family is in the management level category and is below the executive management.
Business Process BPO Healthcare - BPO Records BP.HLRD.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
secure throughout the lifecycle. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Healthcare - BPO Records BP.HLRD.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
secure throughout the lifecycle. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Human Resources Shared BP.HSMF.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Services - Multi-Focus - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO HR Shared Services Area is responsible for management, execution and implementation of a broad range of administrative and
operational activities in the human resources/people management domain such as completing and maintaining documentation of
employees, employee MIS, addressing employees queries and grievances, HR helpdesk, benefits and leaves administration,
performing recruitment operations and other miscellaneous people related tasks. The Multi-Focus attribute is typically reserved for
roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any
of the focuses in this area. This job family is in the management level category and is below the executive management. Incumbents
Business Process BPO Human Resources Shared BP.HSMF.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
of the focuses in this area. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Human Resources Shared BP.HSMF.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
of the focuses in this area. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Human Resources Shared BP.HSRC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Services - BPO Recruitment (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Sourcing - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
performing recruitment operations and other miscellaneous people related tasks. The BPO Recruitment Sourcing focus specializes in
proactive search of suitable candidates/potential hires, identification and engagement with the potential candidates in order to fill
current or future open positions in the firm. This job family is in the management level category and is below the executive
Business Process BPO Human Resources Shared BP.HSRC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
current or future open positions in the firm. This job family is in the professional level category and works independently with
Business Process BPO Human Resources Shared BP.HSRC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
current or future open positions in the firm. This job family is in the support level category and the focus is on completing tasks or
Business Process BPO Human Resources Shared BP.HSSC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Services - BPO Service Center - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
performing recruitment operations and other miscellaneous people related tasks. The BPO Service Center focus specializes in
providing support and assistance to all the employees in the firm by effectively addressing and resolving their queries and
grievances surrounding various HR related policies, processes and programs. This job family is in the management level category
Business Process BPO Human Resources Shared BP.HSSC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
grievances surrounding various HR related policies, processes and programs. This job family is in the professional level category
collaboration.

Job Descriptions
Business Process BPO Human Resources Shared BP.HSSC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
grievances surrounding various HR related policies, processes and programs. This job family is in the support level category and the
Business Process BPO Legal (Operations) - BPO BP.LGCL.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Compliance - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Legal Operations Area is responsible for supporting and managing a spectrum of legal and compliance services for the internal
and external stakeholders such as contract management, legal documentation review, legal and compliance support services in order
to effectively manage risks, ensure compliance with the regulations and incorporate right practices in the firm. The BPO
Compliance focus specializes in supporting firms in order to mitigate and minimize potential legal and financial risks by ensuring
that the firm activities are performed in compliance with all the applicable laws, regulations, standards, codes of conduct, internal
policies. Provides advice assurance, control and the management of regulatory relationships as needed. This job family is in the
supervision.
Business Process BPO Legal (Operations) - BPO BP.LGCL.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Legal (Operations) - BPO BP.LGCL.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Legal (Operations) - BPO BP.LGCN.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Contract Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
to effectively manage risks, ensure compliance with the regulations and incorporate right practices in the firm. The BPO Contract
Management focus specializes in the creation, management and review of all contracts, agreements and legal documentation for the
firm and providing guidance to different teams ensuring that all contractual obligations are fulfilled to minimize risk. This job
Business Process BPO Legal (Operations) - BPO BP.LGCN.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Legal (Operations) - BPO BP.LGCN.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Legal (Operations) - BPO BP.LGLP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Legal Process Outsourcing - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
to effectively manage risks, ensure compliance with the regulations and incorporate right practices in the firm. The BPO Legal
Process Outsourcing focus specializes in the provision of different litigation services like drafting and creation of necessary legal
documents, vetting and validation of the documents, legal research and due diligence. This job family is in the management level
Business Process BPO Legal (Operations) - BPO BP.LGLP.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
documents, vetting and validation of the documents, legal research and due diligence. This job family is in the professional level
Business Process BPO Legal (Operations) - BPO BP.LGLP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
documents, vetting and validation of the documents, legal research and due diligence. This job family is in the support level
Business Process BPO Retail and Supply Chain - BPO BP.RCMO.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Merchandising Operations - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
BPO Retail and Supply Chain Area is responsible for the management, execution and implementation of a variety of activities and
processes in the retail and supply chain domain like merchandising operations, store design operations, space planning, vendor
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Merchandising
Operations focus specializes in performing and managing the key activities involved in the purchase and selling of the products
based on clients' demands and forecasts, payment activities like account set-up, collections, inventory control to achieve desired
profit and volume objectives. This job family is in the management level category and is below the executive management.
Business Process BPO Retail and Supply Chain - BPO BP.RCMO.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
profit and volume objectives. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Retail and Supply Chain - BPO BP.RCMO.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
profit and volume objectives. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Retail and Supply Chain - BPO BP.RCSG.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Store Design / Space Planning & (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Design - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Store Design/Space
Planning and Design focus specializes in the overall strategy and planning of the store and retail space to provide easy access and
greater convenience to customers. This job family is in the management level category and is below the executive management.

Job Descriptions
Business Process BPO Retail and Supply Chain - BPO BP.RCSG.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
greater convenience to customers. This job family is in the professional level category and works independently with flexibility and
Business Process BPO Retail and Supply Chain - BPO BP.RCSG.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
greater convenience to customers. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Retail and Supply Chain - BPO BP.RCSN.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Strategic Sourcing - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Strategic Sourcing
focus specializes in the overall approach for defining the sourcing strategy, establishing and managing organizational spend
categories, forecasting requirements and developing supply channels at lowest costs. This job family is in the management level
Business Process BPO Retail and Supply Chain - BPO BP.RCSN.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
categories, forecasting requirements and developing supply channels at lowest costs. This job family is in the professional level
Business Process BPO Retail and Supply Chain - BPO BP.RCSN.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
categories, forecasting requirements and developing supply channels at lowest costs. This job family is in the support level category
and the focus is on completing tasks or activities supporting implementation of procedures. Incumbents in this job level category
similar duties.
Business Process BPO Retail and Supply Chain - BPO BP.RCSP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Supply Chain Planning - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Supply Chain
Planning focus specializes in the overall process of planning the journey of a product from raw material stage to the consumer,
anticipating demand and planning materials and components to meet that demand, along with production, marketing, distribution
and sales to reach the end user. This job family is in the management level category and is below the executive management.
Business Process BPO Retail and Supply Chain - BPO BP.RCSP.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
and sales to reach the end user. This job family is in the professional level category and works independently with flexibility and

Job Descriptions
Business Process BPO Retail and Supply Chain - BPO BP.RCSP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
and sales to reach the end user. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Retail and Supply Chain - BPO BP.RCVM.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Vendor Management - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Vendor
Management focus specializes in the approach for the initiation, development and management of relationships with different
vendors/suppliers by ensuring necessary steps have been taken for cost controls, service excellence and risk mitigation. This job
Business Process BPO Retail and Supply Chain - BPO BP.RCVM.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Retail and Supply Chain - BPO BP.RCVM.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Retail and Supply Chain - BPO BP.RCWL.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Warehouse & Logistics Management (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
- Business Process Outsourcing processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
management, supply chain management, warehouse and logistics management and other related tasks. The BPO Warehouse &
Logistics Management focus specializes in the processes and systems involved in the storage, distribution, warehousing, goods
handling, transportation, monitoring and delivery of goods. This job family is in the management level category and is below the
Business Process BPO Retail and Supply Chain - BPO BP.RCWL.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
handling, transportation, monitoring and delivery of goods. This job family is in the professional level category and works
collaboration.
Business Process BPO Retail and Supply Chain - BPO BP.RCWL.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
handling, transportation, monitoring and delivery of goods. This job family is in the support level category and the focus is on

Job Descriptions
Business Process BPO Risk Management - BPO BP.RKCR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Credit Risk - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Risk Management Area is responsible for the identification, monitoring, evaluation, analysis and management of potential
risks that can impact a firm/clients and thereby provide necessary guidelines, systems, processes and resources to minimize, mitigate
and control such risks. The BPO Credit Risk Management focus specializes in the complete process of review of creditworthiness of
clients, understanding the losses resulting from a borrower's failure to repay a loan or meet contractual obligations and thereby
minimize the impact by effective evaluation of credit history, capacity to repay, capital, the loan's conditions and associated
collateral. This job family is in the management level category and is below the executive management. Incumbents in this job
Business Process BPO Risk Management - BPO BP.RKCR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
collateral. This job family is in the professional level category and works independently with flexibility and authority over daily
Business Process BPO Risk Management - BPO BP.RKCR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
collateral. This job family is in the support level category and the focus is on completing tasks or activities supporting
Business Process BPO Risk Management - BPO BP.RKER.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Enterprise Risk - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
and control such risks. The BPO Enterprise Risk Management focus specializes in the firm-wide strategy and methodology that aims
to identify, assess, prepare and manage for potential losses, dangers, hazards and other potential risks that may impact an firm's
operations, finances and objectives and/or lead to losses. This job family is in the management level category and is below the
Business Process BPO Risk Management - BPO BP.RKER.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
operations, finances and objectives and/or lead to losses. This job family is in the professional level category and works
collaboration.
Business Process BPO Risk Management - BPO BP.RKER.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
operations, finances and objectives and/or lead to losses. This job family is in the support level category and the focus is on
Business Process BPO Risk Management - BPO BP.RKMR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Market Risk - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
and control such risks. The BPO Market Risk focus specializes in the identification, measurement, monitoring and control of
potential risks related to market performance that impact the firm's financial investments. This job family is in the management level
Business Process BPO Risk Management - BPO BP.RKMR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
potential risks related to market performance that impact the firm's financial investments. This job family is in the professional level
Business Process BPO Risk Management - BPO BP.RKMR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
potential risks related to market performance that impact the firm's financial investments. This job family is in the support level
Business Process BPO Risk Management - BPO BP.RKOR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Operational Risk - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
and control such risks. The BPO Operational Risk focus specializes in the overall approach for identification, evaluation, mitigation
and control of risks that impact the operations of the firm through continuous risk assessment, risk decision making and
implementation of risk controls. This job family is in the management level category and is below the executive management.
Business Process BPO Risk Management - BPO BP.RKOR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
implementation of risk controls. This job family is in the professional level category and works independently with flexibility and

Job Descriptions
Business Process BPO Risk Management - BPO BP.RKOR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
implementation of risk controls. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Market Research - BPO BP.RSBF.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Business & Financial Research - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
BPO Market Research Area is responsible for the systematic gathering, analysis and interpretation of data and information about
target customers, competitors, market or the industry at large, financial and investment analysis in order to enable firms to determine
feasibility of new businesses, expansion plans, understand changing customer trends, identify new products and markets and
develop their strategies accordingly. The BPO Business & Financial Research focus specializes in the research and analysis of
comprehensive information about all areas of business and finance arriving at insights to empower firms to take appropriate actions
and enhance business performance. This job family is in the management level category and is below the executive management.
Business Process BPO Market Research - BPO BP.RSBF.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
and enhance business performance. This job family is in the professional level category and works independently with flexibility
Business Process BPO Market Research - BPO BP.RSBF.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
and enhance business performance. This job family is in the support level category and the focus is on completing tasks or activities
Business Process BPO Market Research - BPO BP.RSPR.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Primary Research - Business Process (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
develop their strategies accordingly. The BPO Primary Research focus specializes in collecting direct qualitative or quantitative
information from targeted audiences by administering surveys, conducting market research, discussions or other methods, thereafter
analyzing the data to derive key insights and trends relevant for the firm. This job family is in the management level category and is
Business Process BPO Market Research - BPO BP.RSPR.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
analyzing the data to derive key insights and trends relevant for the firm. This job family is in the professional level category and
works independently with flexibility and authority over daily work priorities. Incumbents in this job level category may provide
collaboration.
Business Process BPO Market Research - BPO BP.RSPR.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
analyzing the data to derive key insights and trends relevant for the firm. This job family is in the support level category and the

Job Descriptions
Business Process BPO Market Research - BPO BP.RSSE.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Secondary Research - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
develop their strategies accordingly. The BPO Secondary Research focus specializes in collecting qualitative or quantitative
information from already existing data sources like newspapers, internet, annual reports and other documentation found in the public
domain, thereafter, analyzing the data to derive key insights and trends relevant for the firm. This job family is in the management
Business Process BPO Market Research - BPO BP.RSSE.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
domain, thereafter, analyzing the data to derive key insights and trends relevant for the firm. This job family is in the professional
level category and works independently with flexibility and authority over daily work priorities. Incumbents in this job level
category may provide work direction to other employees but would not typically have the authority to discipline or reward other
employees. There are different levels available that provide clarity on contribution expectations based on knowledge, application,
problem solving, and collaboration.
Business Process BPO Market Research - BPO BP.RSSE.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
domain, thereafter, analyzing the data to derive key insights and trends relevant for the firm. This job family is in the support level
Business Process BPO Transaction Operations - BPO BP.TOFC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Financial Transaction Processing - (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction

Job Descriptions
Complex Transactions - Business processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
BPO Transaction Operations Area is responsible for the planning, management, execution and implementation of the transactional
and operational activities for the clients. This includes a variety of transactions and operations that need to be performed by using
rules/ scripts or more complex transactions that need deeper knowledge and discretion. Survey Tip: Transactions/ Operations
pertaining to a specific industry or domain like Banking Financial Services Insurance (BFSI), Healthcare and Retail and Supply
Chain can be mapped to the jobs found under these functions. All other transactions/ operations that are not specific to an industry or
domain can be mapped to this function. The BPO Financial Transaction Processing - Complex Transactions focus specializes in the
management, execution and implementation of complex transactions of a financial nature. These transactions are complex and need
deep knowledge and thorough understanding of the financial processes. This job family is in the management level category and is
Business Process BPO Transaction Operations - BPO BP.TOFC.P1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
deep knowledge and thorough understanding of the financial processes. This job family is in the professional level category and
collaboration.
Business Process BPO Transaction Operations - BPO BP.TOFC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
deep knowledge and thorough understanding of the financial processes. This job family is in the support level category and the focus
is on completing tasks or activities supporting implementation of procedures. Incumbents in this job level category typically require
Business Process BPO Transaction Operations - BPO BP.TOFS.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Simple Transactions - Business processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
domain can be mapped to this function. The BPO Financial Transaction Processing - Simple Transactions focus specializes in the
management, execution and implementation of simple transactions of a financial nature. These transactions are typically rule-based
or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the management
Business Process BPO Transaction Operations - BPO BP.TOFS.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the professional
Business Process BPO Transaction Operations - BPO BP.TOFS.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the support level

Job Descriptions

Business Process BPO Transaction Operations - BPO BP.TOPO.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Procurement Operations - Business (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
domain can be mapped to this function. The BPO Procurement Operations focus specializes in the management, execution and
implementation of transactions in the procurement, sourcing, supply chain and logistics area. These operations typically involve
procurement of goods and services, supplier relations, contract management and other procurement processes. This job family is in
supervision.
Business Process BPO Transaction Operations - BPO BP.TOPO.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Business Process BPO Transaction Operations - BPO BP.TOPO.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
Business Process BPO Transaction Operations - BPO BP.TORP.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Management Information Systems (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
(MIS) Reporting - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
domain can be mapped to this function. The BPO Management Information Systems (MIS) Reporting focus specializes in the
generation of reports and dashboards for different functions of the firm or client to assess the overall performance and provide useful
information, data and reports for faster decision making. This job family is in the management level category and is below the
Business Process BPO Transaction Operations - BPO BP.TORP.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
information, data and reports for faster decision making. This job family is in the professional level category and works
collaboration.
Business Process BPO Transaction Operations - BPO BP.TORP.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
information, data and reports for faster decision making. This job family is in the support level category and the focus is on
Business Process BPO Transaction Operations - BPO BP.TOTC.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Transaction Processing - Complex (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
Transactions - Business Process processing and operations focused work in the areas of accounting, finance, human resources, procurement and other technical work
domain can be mapped to this function. The BPO Transaction Processing - Complex Transactions focus specializes in the
management, execution and implementation of complex transactions of non-financial nature. These transactions are complex and
need deep knowledge and thorough understanding of the processes. This job family is in the management level category and is
Business Process BPO Transaction Operations - BPO BP.TOTC.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
need deep knowledge and thorough understanding of the processes. This job family is in the professional level category and works
collaboration.
Business Process BPO Transaction Operations - BPO BP.TOTC.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
need deep knowledge and thorough understanding of the processes. This job family is in the support level category and the focus is
Business Process BPO Transaction Operations - BPO BP.TOTS.M1-6 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
Outsourcing Transaction Processing - Simple (BPO) function is responsible for core activities and processes related to contact center, customer care, data processing, transaction
domain can be mapped to this function. The BPO Transaction Processing - Simple Transactions focus specializes in the
management, execution and implementation of simple transactions of non-financial nature. These transactions are typically rule-
based or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the
supervision.
Business Process BPO Transaction Operations - BPO BP.TOTS.P1-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing
based or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the
Business Process BPO Transaction Operations - BPO BP.TOTS.S2-4 Match to this role only if the role is in the Business Process Outsourcing (BPO) organization. The Business Process Outsourcing

Job Descriptions
based or script-based and are simple in nature and need a series of activities or steps to be followed. This job family is in the support
Corporate & Ancillary Support - Ancillary CB.ASMF.E1-4 Responsible for overseeing the Ancillary Support area in a sub-part of the overall organization (e.g., Group, Region, Division,
Business Services Support - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. The Ancillary Support area is
responsible for providing ancillary support services, such as facilities and office management, print, and travel. Select Corporate,
Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Corporate & Aviation - Head of Aviation - CB.AVAD.E1-2 Responsible for all aircraft operations for the entire firm, including administrative duties, maintenance, safety, and scheduling. Hires
Business Services Corporate - Executive and trains pilots. Establishes operating policies. Expert knowledge of applicable federal aviation regulations. In organizations where
aviation is outsourced this role will primarily have vendor management responsibilities. Single incumbent position. Select Corporate
for Executive Scope of Responsibility.
Corporate & Business Resilience & Security - CB.BRMF.E1-4 Responsible for overseeing the Security area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is
Business Services Business Resilience & Security - one of several executives responsible for oversight of the area at the Corporate level (e.g., a particular site or activity). Oversees and
Executive - Executive directs security programs and security efforts for the assigned organizational portion, including information technology, personnel,
communications, legal, intellectual and physical property. Oversees the design and implementation of preventive security standards,
procedures and programs. Directs the investigation of security breaches and disciplinary actions related to internet and computer
crimes, fraud, product tampering, product diversion and physical safety of employees and visitors. Maintains relationships with law
enforcement and other government agencies at appropriate levels. May be designated as point of contact to direct a crisis
management team or teams during an emergency. If incumbent is responsible for Security for the entire firm match to Head of
Security. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Corporate & Business Resilience & Security - CB.BRSC.E1-4 Head of Security for the entire firm. Oversees and directs security programs and security efforts across the company including
Business Services Head of Security - Corporate - information technology, personnel, communications, legal, loss prevention, intellectual and physical property. Oversees the design
Executive and implementation of preventative security standards, procedures, and programs. Directs the investigation of security breaches and
disciplinary actions related to internet and computer crimes, fraud, product tampering, product diversion, and physical safety of
employees and visitors. Maintains relationships with law enforcement at various levels and other government agencies. May direct a
crisis management team(s). If responsible for information systems security only, match to Head of Information/Cyber Security. If
incumbent is primarily responsible for overseeing customer/employee data protection, match to Head of Privacy. Single incumbent
position. Select Corporate for Executive Scope of Responsibility.
Corporate & Real Estate / Facilities - Head of CB.FMCG.E1-2 Responsible for the design and construction of new and remodeled facilities for the entire firm. Oversees staff of Construction
Business Services Construction - Corporate - Executive Project Management professionals who are managing the construction activities associated with all new and existing locations. If
incumbent has responsibilities for both Real Estate and Construction match to Head of Facilities Management. Single incumbent
Corporate & Real Estate / Facilities - Head of CB.FMFC.E1-4 Head of Facilities Management area for the entire firm. Oversees the facilities/real estate/construction area. Responsibilities include
Business Services Facilities Management - Corporate - overseeing the activities and negotiations related to lease vs. buy decisions, site selection, design, planning, and construction of new
Executive facilities and/or modification/expansion of existing facilities (including obtaining necessary licenses, permits, and clearances).
Oversees building, plant and equipment maintenance and security. May be responsible for sublets/sales of company property and
compliance of health and safety standards. If responsible for Real Estate only, match to Head of Real Estate. If responsible for
Construction only, match to Head of Construction. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.

Job Descriptions
Corporate & Real Estate / Facilities - Facilities CB.FMMF.E1-4 Responsible for overseeing the Facilities area in a sub-part of the overall organization (e.g., Group, Region, Division, Country), or is
Business Services Management - Executive - Executive one of several executives responsible for oversight of the area at the Corporate level such as a part of the facilities function at the
Corporate level (e.g., a particular site or activity). Oversees building, plant and equipment maintenance and security. May be
responsible for overseeing of health and safety standards compliance. If responsible for facilities management for the entire firm
match to Head of Facilities Management - Corporate. Select Corporate, Group or Division, as appropriate for each match for
Corporate & Real Estate / Facilities - Head of CB.FMRC.E1-2 Head of Real Estate oversees the Real Estate for the entire firm. Responsible for negotiations relating to lease vs. buy, site selection,
Business Services Real Estate - Corporate - Executive design, planning, area research, property acquisition, energy management and properties administration. For retailers may also be
responsible for store planning. If incumbent is responsible for Construction and Real estate match to Head of Facilities
Management. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Real Estate / Facilities - Real Estate - CB.FMRE.E1-4 Responsible for overseeing the Real Estate area in a sub-part of the overall organization (e.g., Group, Region, Division, Country), or
Business Services Executive - Executive is one of several executives responsible for oversight of the area at the Corporate level. Specializes in researching, negotiating, and
acquiring real estate and space leasing. Consults with stakeholders to determine need for additional real estate. Conducts inspections
of potential properties. If incumbent is responsible for Real Estate for the entire firm match to Head of Real Estate. Select Corporate,
Corporate & General - Top Administration CB.GLTC.E1-5 Top executive responsible for all activities related to supporting Corporate and business unit needs, Corporate services and
Business Services Services - Corporate - Executive administrative support areas for the entire firm. Activities include administrative support, ancillary support, business resilience and
shared services, and more. This is not the Chief Administrative Officer role (see Chief Administrative Officer - Corporate). If
responsible for a Group/Region/Division/Country or a sub-part of the Corporate function match to Ancillary Support - Executive.
Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Project Management - Project CB.PMMF.E1-4 Responsible for overseeing the Project Management area in a sub-part of the overall organization (e.g., Group, Region, Division,
Business Services Management - Executive - Executive Country), or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for the
development and implementation of large and complex project(s) and the single point of contact for assigned projects.
Conceptualizes project plans and determines steps for implementation. Develops project plans, schedules and estimates. Responsible
for project update and tracking and adherence to set quality standards. Responsible for coordinating tasks assigned to vendors.
Content expertise may be utilized as an advisor for complex projects. If incumbent is responsible for Project Management for the
entire firm match to Head of Project Management. Select Corporate, Group or Division, as appropriate for each match for Executive
Scope of Responsibility.
Corporate & Project Management - Head of CB.PMPD.E1-4 Head of Project Management leads the Project Management area for the entire firm. Responsible for leading a group a project
Business Services Project Management - Corporate - management teams, typically cross-functional teams, to achieve project goals and requirements. Conceptualizes project management
Executive process and determines steps for implementation. Overall responsibility for adherence to and setting standards for projects and
tracking progress/results. Content expertise may be utilized as an advisor for complex projects. Single incumbent position. Select
Corporate for Executive Scope of Responsibility.
Corporate & Shared Services - Head of HR CB.SSHC.E1-2 Head of HR Shared Services area for the entire firm. Develops and drives long-range strategic plans for all relevant HR shared
Business Services Shared Services - Corporate - services such as employee call center, benefits administration, HRIS data maintenance, payroll processing, and record storage.
Executive Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Shared Services - Head of CB.SSHS.E1-2 Head of Information Technology Shared Services leads the Information Technology Shared Services area for the entire firm. Directs
Business Services Information Technology Shared the activities of the Information Technology shared services organization which provides IT services to other business units.
Services - Corporate - Executive Responsible for multiple areas of IT such as application development and end-user support. Develops, interprets and administers
policies within the service center. Accountable for education of employees in the specific IT shared services unit and responsible for
client satisfaction within the business units. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Shared Services - Shared Services - CB.SSMF.E1-4 Responsible for overseeing centralized Human Resources Shared Services in a sub-part of the overall organization (e.g., Group,
Business Services Executive - Executive Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Develops
long-range strategic plans for assigned HR Shared Services such as employee call center, benefits administration, HRIS data
maintenance, payroll processing and/or record storage. Select Corporate, Group or Division, as appropriate for each match for

Job Descriptions

Corporate & Shared Services - Head of Shared CB.SSSC.E3-4 Head of Shared Services leads the Shared Services area for the entire firm. Directs the activities of multiple functions in a Shared
Business Services Services - Corporate - Executive Services environment ranging from Human Resources to Finance to Information Technology for the entire firm. Recommends
opportunities to leverage expertise and centralize processes in the Shared Services center to eliminate duplication of work and
improve operational efficiency. Designs strategy for the execution of services provided to other business units. Responsible for
policy interpretation and administration. If incumbent is responsible only for HR Shared Services match to Head of HR Shared
Services. If incumbent is only responsible for Information Technology Shared Services match to Head of Information Technology
Shared Services. If incumbent is only responsible for Finance Shared Services match to Head of Finance Shared Services. Single
incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Shared Services - Head of Shared CB.SSSD.E1-2 Head of Finance Shared Services area for the entire firm. Responsible for a centralized finance department that provides support to
Business Services Services - Finance - Corporate - the organization. At least two financial functions are supported (e.g., general ledger accounting, financial reporting, accounts
Executive receivable, accounts payable). If responsible for shared services across multiple functions (e.g., finance, HR, IT) match to Head of
Shared Services - Corporate. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate & Corporate & Business Services - CB.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Corporate and Business Services function.
Business Services Other Area - Multi-Focus - Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Executive
Corporate & Administrative Support - CB.ADAA.M1-6 Manages, establishes standards, and assigns the day-to-day activities of administrative assistants within a department, group, or
Business Services Administrative Assistant - company. Oversees training of new administrative assistants, organizing their schedules, timesheets, personnel databases, and other
Infrastructure clerical tasks. Serves as a liaison with management to implement new company processes and identify streamlining opportunities.
Corporate & Administrative Support - CB.ADAA.S1-5 Provides analytical and specialized administrative support to relieve executive, administrative, and line and staff managers of
Business Services Administrative Assistant - complex details and advanced administrative duties. Executes special or continuous research and data analysis tasks. Analyzes
Infrastructure problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinates activities between
departments and outside parties. Contacts company personnel at all organizational levels to gather information and prepare reports.
Work is generally of a critical or confidential nature. Assignments may be found in various functional areas.
Corporate & Administrative Support - Executive CB.ADEA.P3-4 Provides administrative support to executive officers, the CEO or President. Requires in-depth knowledge of company operations,
Business Services Assistant - Infrastructure policies, and procedures. Handles details of a highly confidential and critical nature. Collects and prepares information for use in
discussions/meetings of executive staff and outside individuals. Prepares presentation materials for board of director meetings.
Makes high-level contacts of a sensitive nature inside and outside the company. Works on problems of diverse scope where analysis
of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting
methods and techniques for obtaining solutions. Requires a professional certification or equivalent experience in working with
senior level executives within and outside the company, as well as experience with customers, vendors, visitors, and other
dignitaries. In most organizations, this is a single incumbent match for the job responsibilities supporting the CEO. See also
Administrative Assistant focus if responsible for supporting various functional areas.
Corporate & Administrative Support - CB.ADRE.S1-2 Receives and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties. Typically
Business Services Receptionist - Infrastructure operates a single or multiple position telephone system. Maintains a visitors’ log and issues badges when necessary. Notifies
personnel of visitor arrival. May perform related clerical work such as word processing. May use company intranet, paging or other
computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects.
Corporate & Administrative Support - Telephone CB.ADTO.S1-2 Operates the central console or switchboard. Answers and routes incoming calls from internal and external sources. Provides general
Business Services Operator - Infrastructure information and follows policies and procedures. May maintain directories, on-call list, reference guides and materials.
Corporate & Ancillary Support - Ancillary CB.ASAS.M1-6 Manages the company's office services which may include copy services, word processing, mail and distribution services, records
Business Services Support - Infrastructure retention, office reception, janitorial services, cafeteria staff, recreation services, utility services and communication systems.
Oversees general administrative staff and coordinates with necessary vendors to meet organizational needs. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. Incumbents who are providing support to individual managers
or groups of managers/employees and do not manage staff should be matched to Administrative Assistant.
Corporate & Ancillary Support - Ancillary CB.ASAS.P1-6 Provides administrative and ancillary support to the company. Responsibility may include assisting with copy services, mail and

Job Descriptions
Business Services Support - Infrastructure distribution services, records retention, office reception, utility services and communication systems. Member of general
administrative staff and coordinates with necessary vendors to meet organizational needs.
Corporate & Ancillary Support - Ancillary CB.ASAS.S1-5 Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate
Business Services Support - Infrastructure messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and
proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the
company. Employees matched to this job family should perform general administrative duties, such as administrative support of
department managers. Employees having tasks requiring skills and knowledge found in the materials functions should be matched to
the Supply Chain/Procurement Support job family. Employees performing data entry within HRIS or performing secretarial
functions should be matched to this position.
Corporate & Ancillary Support - Audio / Visual - CB.ASAV.S1-5 Operates, maintains, and stores audio and visual technology used in meetings or common spaces. Provides technical assistance for
Business Services Infrastructure meeting or events. Troubleshoots equipment problems, may install a system, and links multiple pieces of hardware together. May
maintain metrics associated with room equipment inventory and repairs/replacements. Coordinates vendors and outside technical
support for events.
Corporate & Ancillary Support - Business CB.ASBI.M2-6 Directs the acquisition, organization, and dissemination of information resources and services. Works with functional departments to
Business Services Information Services (Librarian) - identify their information requirements and provide research and reference services. Plans library enhancements based on
Infrastructure organization needs. Oversees layout and physical space needs. Requires knowledge of cutting-edge resources to provide accurate
and timely access to data, research findings, technical indexes, abstracts, and journals. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function. May manage staff of librarians and support personnel or manage the function without
staff.
Corporate & Ancillary Support - Business CB.ASBI.P1-5 Provides library and technical research to meet the information needs of staff. Assists users in locating source documents and guides
Business Services Information Services (Librarian) - users regarding reference resources, indexing, and Internet resources. Conducts technical literature or bibliographic searches.
Infrastructure Provides information through the use of internal and external print and online information services. May annotate and prepare
abstracts. Selects, orders and catalogs technical publications and other reference and/or multimedia materials.
Corporate & Ancillary Support - Business CB.ASBI.S2-5 Performs special data gathering research projects as requested. Responsible for online computer searches of scientific database(s).
Business Services Information Services (Librarian) - Locates and orders journal articles and/or books as necessary. Maintains serials controls. May perform scientific and biological
Infrastructure literature searches.
Corporate & Ancillary Support - Data Entry CB.ASDE.S1-5 Enters data from a source document into a computer system. Verifies entries for accuracy and completeness. May convert data from
Business Services Support - Infrastructure one electronic system to another. Performs audits of own work or that of others to ensure conformance with established procedures.
May work with stand-alone data systems or Enterprisewide tools supporting activities such as marketing lead tracking, fulfillment,
manufacturing, and equipment maintenance or materials transactions. This job can report to any functional area where emphasis of
the job is on data entry/processing and a more specific job match does not exist such as Supply Chain/Procurement Support,
Administrative Support - HR, Document Control Support or Data Center Operations Technician. May be internal or external, client-
focused for company-hosted web-enabled solutions. This focus can report to any functional area where emphasis of the job is on
data entry/processing.
Corporate & Ancillary Support - Driver / Limo CB.ASDR.S1-5 Provides general transportation assistance to employees, company guests, and others as directed. Provides transportation services for
Business Services Driver - Infrastructure managers and office visitors as assigned. Performs cleaning, maintenance and minor repairs and adjustments to vehicles.
Corporate & Ancillary Support - Imaging & CB.ASIR.S1-5 Prepares company files for archiving, imaging or exchange. Creates digital copies of paperwork and stores the records
Business Services Records - Infrastructure electronically. May be tasked to ensure completeness of files by researching missing documents and removing non-essential
materials. Maintains a record of inventory process or file management system.
Corporate & Ancillary Support - Interpretation CB.ASIS.P1-6 Translates and edits business documents such as corporate communications, internal/external presentations, proposals and contracts
Business Services Services - Infrastructure from one language to another. Authenticates and produces documents that conform to company style guides and quality standards.
Conducts terminology and linguistic research and maintains terminology database using memory software tools. The translator may
be called upon to serve as an interpreter for spoken communications. If responsible for technical translation of company’s software
products or web content, match to Language/Localization.
Corporate & Ancillary Support - Mission Critical CB.ASMC.M1-6 Manages the design, planning, maintenance and operational integrity of mechanical, electrical, plumbing, and other infrastructure

Job Descriptions
Business Services Engineering - Infrastructure systems in mission-critical, high-risk, high-reliability environments (data centers, medical facilities, laboratories, utilities
infrastructure, etc.). Develops and implements standards and practices to improve operational efficiency. Coordinates proactive
monitoring and maintenance of facilities systems to ensure maximum operational efficiency and uptime. Plans, budgets and
schedules repairs and modifications to critical facilities. Responsible for providing technical expertise, tasking, training and
oversight to facilities team members. Coordinates response to emergency situations that may impact operations. Monitors the
execution of facility policies and practices and ensures that facilities team follows organizational and governmental operation and
safety standards. May work with outside vendors. Selects, develops and evaluates personnel ensuring the efficient operation of the
function. Facilities Maintenance working in standard maintenance of equipment, machinery, buildings, and other facilities, planning
of building space allocation, or budgeting for facility modifications should be matched to Facilities Maintenance. See also, Real
Estate / Facilities - Multi-Focus if responsible for planning changes to equipment layout, buildings, and other facilities, coordination
of standard facilities changes, reviewing and estimation of design costs, or development of design criteria.
Corporate & Ancillary Support - Mission Critical CB.ASMC.P1-6 Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-
Business Services Engineering - Infrastructure risk, or high-reliability environments such as data centers, medical facilities, laboratories or utilities infrastructure. Has proficient
understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Analyzes
current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities
systems. Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
Complies with organizational and governmental safety standards. Coordinates response to emergency situations and ensures that
corrective measures are rapid and thorough. Participates in the planning and installation of new facility systems. May work with
multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire
systems, life safety systems, etc. Facilities Engineers planning changes to equipment layout, buildings, and other facilities,
coordination of standard facilities changes, reviewing and estimation of design costs, or development of design criteria should be
matched to Facilities Engineer. See also, Real Estate / Facilities - Multi-Focus if responsible for planning changes to equipment
layout, buildings, and other facilities, coordination of standard facilities changes, reviewing and estimation of design costs, or
development of design criteria.
Corporate & Ancillary Support - Mission Critical CB.ASMC.S1-5 This is a Technician role. Responsible for performing preventative and ongoing maintenance for mechanical, electrical, plumbing
Business Services Engineering - Infrastructure and other infrastructure systems in mission-critical, high-risk, or high-reliability environments (data centers, medical facilities,
laboratories or utilities infrastructure) to ensure operational efficiency and maximum facility uptime. Regularly inspects and
monitors equipment and responds to irregular or malfunctioning conditions. Responds quickly to emergency situations that may be
detrimental to the facility’s operations and coordinates with other critical facilities professionals to perform corrective repairs.
Complies with organizational and governmental standards for operations and work safety. May maintain multiple components
including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety
systems, etc. Monitors equipment and responds to irregular conditions. Facilities Technicians performing “handyman” maintenance
duties, exterior cleanup, spot painting and/or cleaning, simple electric projects, furniture moves, etc. should be matched to Facilities
Assistant. See also, Facilities focus if responsible for planning changes to equipment layout, buildings, and other facilities,
coordination of standard facilities changes, reviewing and estimation of design costs, or development of design criteria.
Corporate & Ancillary Support - Mail CB.ASMD.S1-4 In charge of pickup and delivery of mail and packages among post office, company buildings and inter-office locations. May act as a
Business Services Distribution - Infrastructure courier for messages, documents and packages for in-house deliveries. Sorts and distributes mail. Prepares outgoing mail, weighing,
calculating postage and posting letters and parcels. Records postage charges and renews postage meter as required. May prepare
special reports depicting mail volume by department, destination and courier classification.
Corporate & Ancillary Support - Print Services - CB.ASPS.S1-3 Prints and/or copies materials from digital or hard copy format originals, including (but not limited to) printing, collating, binding
Business Services Infrastructure and distribution of letterhead, envelopes, business cards, carbonless forms, and specialty items. Operates copy machines and
peripheral equipment. May maintain an inventory of paper and supplies.
Corporate & Ancillary Support - Travel Services - CB.ASTS.M1-6 Manages the activities of the travel department. Develops, modifies, and executes company travel policies and procedures. Ensures
Business Services Infrastructure the accurate compilation, analysis and reporting of travel data. Acts as primary contact with corporate travel agencies and suppliers.
Negotiates contracts with travel agencies and suppliers. Responsible for adherence to cost control and effectiveness in the travel
department. May manage company employees or be responsible for coordinating activities with on-site contractors or outsourced

Job Descriptions
resources providing travel services. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Corporate & Ancillary Support - Travel Services - CB.ASTS.P1-6 Develops and implements an audit and control framework to monitor the company’s travel policy for compliance. Drives process
Business Services Infrastructure improvements to increase program efficiency and cost effectiveness. Reviews and analyzes costs associated with travel, including
credit card transactions and travel related expenses through external suppliers. Conducts spend analysis for future cost projections
and to ensure travel program costs stay within budget. May participate in travel related projects to develop process mapping,
tracking and process improvement guidelines. May maintain company’s travel site and/or other internal systems that house the
company’s travel policies, procedures and communications. Employees who arrange travel for employees and coordinate with travel
agencies and suppliers to book flights or hotels, matched to Travel Coordinator. Employees managing the travel department or
function, match to Travel Management.
Corporate & Ancillary Support - Travel Services - CB.ASTS.S1-5 Arranges corporate travel plans for all employees. Coordinates with travel agencies and suppliers to schedule flights, rental cars and
Business Services Infrastructure hotel accommodations. Communicates travel information to employees and works out any scheduling problems. May process
reimbursements for meals and other travel expenses.
Corporate & Aviation - Flight Support - CB.AVFS.S1-5 Assists with planning and controlling cabin-crew service functions including administrative duties and line training; monitors
Business Services Infrastructure ground and in-flight conduct, appearance, and performance of flight attendants in accordance with company policy and standards.
Corporate & Aviation - Maintenance - CB.AVMA.M1-2 Oversees the ongoing maintenance of company's aircraft. Manages inspections, repairs and schedules routine updates to aircraft
Business Services Infrastructure systems. May also oversee the maintenance of the company’s facilities where aircraft is housed.
Corporate & Aviation - Maintenance - CB.AVMA.S1-5 Assists in the ongoing maintenance of company's aircraft. Inspects, repairs and performs routine updates to aircraft systems.
Business Services Infrastructure Maintains the company’s facilities where aircraft is housed. Performs routine preflight inspections of engines and mechanical
systems. Keeps records of the maintenance performed.
Corporate & Aviation - Pilots - Infrastructure CB.AVPI.P2-5 Operates company-owned aircraft in flight and ensures the safety, comfort, and convenience of all passengers. Coordinates with
Business Services maintenance staff to analyze and correct aircraft discrepancies. Must possess airline transport license and flight proficiency tests.
Corporate & Business Processes - Business CB.BPBP.M2-6 Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of
Business Services Processes / Improvement - process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational
Infrastructure support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional
efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures,
etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures
that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of
the function.
Corporate & Business Processes - Business CB.BPBP.P1-6 Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing
Business Services Processes / Improvement - processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process
Infrastructure measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems.
Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the
use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training
courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and
processes. Communicates team progress. Performs cost and benefit analyses. Employees at the highest levels typically have Six
Sigma Black Belt or Master certification.
Corporate & Business Processes - Operations CB.BPOP.M2-6 Manages the development of audits and controls structured around business processes, process automation systems and the
Business Services Improvement / ERP - Infrastructure implementation staff. Manages the Enterprise Resource Planning (ERP) initiative of building a single software program/database
that integrates information from departments and functions throughout an organization onto a single computer system so various
departments can more easily access, share and communicate information with each other. Requires an excellent understanding of
standard business practices related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales
Operations (Proposal, Orders, Forecasting, Territory Management, and Quotas), Inventory Management (Purchasing, Scheduling,
Order Fulfillment) as well as Support (Cases Management and Territory Management). May require working knowledge of and
experience using XML, JavaScript, HTML, Crystal and SQL. Selects, develops, and evaluates personnel ensuring efficient operation
of the function.

Job Descriptions
Corporate & Business Processes - Operations CB.BPOP.P1-6 Performs business systems audits and control work throughout the organization. Acts as a project manager of Enterprise Resource
Business Services Improvement / ERP - Infrastructure Planning (ERP) projects that integrate financial and customer order information, standardizes and speeds up the Manufacturing and
Human Resources processes, and reduces inventory. Documents requirements for configuring ERP applications and uses ERP
implementation methodologies (i.e. GAP analysis, ASAP, JAD sessions). Applies information systems development,
implementation and operation control concepts in a wide variety of technology settings and appropriately assesses the exposures
(including cyber-risk) resulting from ineffective or missing control practices or technology applications. Identifies and defines
system enhancements to the current ERP system. May be required to use Express C++, XML, HTML, SQL, Java programming
and/or other computer languages and utilize databases such as Oracle, UNIX and Windows Operating Systems. May be required to
develop and deliver training related to ERP reporting tools.
Corporate & Business Resilience & Security - CB.BRIN.M2-6 Oversees investigations of alleged misconduct, wrong doing, and employee complaints. Gathers and documents facts through
Business Services Investigator - Infrastructure interviews, records, and other sources. Evaluates the validity of complaints. May work with other legal and business teams to
oversee compliance.
Corporate & Business Resilience & Security - CB.BRIN.P1-6 Investigates alleged misconduct, wrong doing, and employee complaints. Gathers and documents facts through interviews, records,
Business Services Investigator - Infrastructure and other sources.
Corporate & Business Resilience & Security - CB.BRLP.M1-6 Oversees the protection of a company's assets. Implements and manages security and safety programs to reduce employee theft,
Business Services Loss Prevention - Infrastructure inventory shrinkage, fraud, damage to equipment, burglary/robbery and to maintain an overall safe environment. Manages the
patrolling of facilities to observe employees, taking necessary action relative to internal theft or violation of regulations. Supervises
written reports, oversees the preservation of evidence and may represent company in court. Conducts security audits to ensure
effectiveness of loss prevention policies.
Corporate & Business Resilience & Security - CB.BRLP.P1-6 Monitors workplace through patrols, cameras or other surveillance methods for safety and access issues. Takes action relative to
Business Services Loss Prevention - Infrastructure internal theft or violation of regulations. Assists in creating theft prevention plans and policies. May prepare written reports,
preserves evidence and represents company in court.
Corporate & Business Resilience & Security - CB.BRLP.S1-5 Assists in monitoring the workplace through patrols, cameras or other surveillance methods for safety and access issues. Collects,
Business Services Loss Prevention - Infrastructure processes, and maintains evidence collected during an investigation. Participates in preparing written reports and may perform
security audits.
Corporate & Business Resilience & Security - CB.BRMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Multi-Focus - Infrastructure described in any of the focuses in this area.
Corporate & Business Resilience & Security - CB.BRMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Multi-Focus - Infrastructure described in any of the focuses in this area.
Corporate & Business Resilience & Security - CB.BRSE.M1-6 Oversees the administrative supervision of the security and loss prevention organization. Provides protection for personnel,
Business Services Security - Infrastructure company property, building access and visitor control. Develops and implements procedures to meet required codes and regulations.
Prepares and maintains all required security manuals. Analyzes loss control and accident reports. Conducts internal investigations in
accordance with legal requirements and company policies. Responsibilities may include developing and implementing security
awareness programs, extra protection for key employees, travel security assistance, and security risk assessment and planning in the
area of crisis management. Directs the activities of security personnel or contracted service. Coordinates day-to-day loss, vandalism
and damage prevention and other security risk related programs. Coordinates activities with local police and emergency agencies as
appropriate. For companies with government contracts, responsibilities include coordinating and administering security clearances
and other security policies and procedures in accordance with the Department of Defense. Selects, develops, and evaluates personnel
to ensure the efficient operation of the function.
Corporate & Business Resilience & Security - CB.BRSE.P1-6 Supports and administers organizational security plans and operations. Executes procedures and processes to provide physical
Business Services Security - Infrastructure protection for personnel and company property, day-to-day damage, vandalism, loss prevention and other related security risk
programs and meets required codes and regulations. Compiles data for loss control and accident reports. Supports and conducts
internal investigations in accordance with legal requirements and company policies. Coordinates activities with local police and
emergency agencies as appropriate. Maintains records, manuals and documentation. For companies with government contracts,
coordinates and administers security clearances and other security policies and procedures in accordance with the Department of

Job Descriptions
Defense or appropriate agencies.

Corporate & Business Resilience & Security - CB.BRSE.S1-5 Supports physical security of company facilities, property and operations. Executes procedures and processes to provide protection
Business Services Security - Infrastructure for personnel and company property and meet required codes and regulations. Prevents access of unauthorized individuals to
company sites or spaces and unauthorized removal or damage of company property. Maintains and updates visitor logs and
completes incident reports. Operates camera and computer equipment to produce, activate and deactivate access to sites or spaces in
accordance with established guidelines and directions. Monitors entrances and exits of buildings and/or performs walk-throughs of
company property. Intervenes in case of robbery, vandalism and other risks to company personnel or installations. Coordinates
activities with local police and emergency agencies as appropriate. Individuals who primarily provide administrative support,
including answering and directing telephone calls, should be matched to Receptionist/Operator.
Corporate & Real Estate / Facilities - CB.FMCN.M2-6 Provides overall management direction to substantial construction projects such as data center construction, facilities upgrades,
Business Services Construction - Infrastructure communication site construction (telecom), photovoltaic power plants (solar), wireless telecommunications towers, poles and
equipment shelters. Accountable to deliver finished project, meeting objectives defined by delivery schedule, budget compliance
and adherence to workplace policies. Serves as company liaison with client contacts as well as contracted construction resources.
Provides administrative direction to on-site construction manager(s). Ensures that all applicable codes, standards, and good
construction practices are followed. May manage multiple smaller projects or serve as top on-site manager for a single large,
extensive project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Managers of
construction, renovation and remodeling projects for commercial buildings, including retail stores, may match here.
Corporate & Real Estate / Facilities - CB.FMCN.P1-6 Manages daily aspects of site construction such as data center construction, facilities upgrades, communication site construction
Business Services Construction - Infrastructure (telecom), Photovoltaic power plants (solar), wireless telecommunications systems (towers, poles, equipment shelters). Responsible
for project cost management, labor productivity and schedule development, safety compliance, quality control, and general
construction administration. Creates detailed scope of work documentation and troubleshoots issues to avoid delays or escalations.
May be responsible for performing site surveys, creating and updating project schedules, ordering materials, and contributing to
selection and/or evaluation of subcontractors. May perform administrative tasks such as issuing work orders, preparing management
reports, and preparing quotes and cost estimates. Develops and maintains safety program. May manage multiple projects or may be
top on-site manager on single large, extensive project. Project managers who manage the daily activities of construction, renovation
and remodeling projects for commercial buildings, including retail stores, may match here. Individuals who have people
management responsibilities should be matched to Project (Construction) Mgmt.
Corporate & Real Estate / Facilities - Site CB.FMDV.M2-6 Oversees the implementation, execution and identification of detailed design phase of the site. Ensures adherence to specifications.
Business Services Development - Infrastructure Manages costs, the bidding, negotiations, and construction contract process.
Corporate & Real Estate / Facilities - Site CB.FMDV.P1-6 Implements, executes and identifies the detailed design phase of the project. Ensures adherence to specifications. Executes the
Business Services Development - Infrastructure bidding, negotiations, and construction contract process.
Corporate & Real Estate / Facilities - Facilities CB.FMFA.M1-6 Manages the maintenance, repair, and inspecting of buildings, equipment and grounds. This includes plumbing, electrical and
Business Services Maintenance - Infrastructure HVAC. Oversees skilled trade work like carpentry and painting. Supervises construction, repair or alteration of structures such as
walls, roofs or office fixtures.
Corporate & Real Estate / Facilities - Facilities CB.FMFA.S1-5 Maintains and repairs the facility’s structure, equipment and grounds, including plumbing, electrical and HVAC. Performs skilled
Business Services Maintenance - Infrastructure trades work, such as carpentry or painting in the construction, repair or alteration of structures such as walls, roofs or office fixtures.
Works with manufacturing or process engineering in the installation or repair of building plumbing and wiring required in the
production process. Makes periodic or special inspections of the premise to determine repair work necessary. Works from
blueprints, drawings or rough sketches.
Corporate & Real Estate / Facilities - Facilities CB.FMFM.M2-6 Manages the design, planning, construction and maintenance of equipment, machinery, buildings, and other facilities. Plans,
Business Services Engineering - Infrastructure budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs
and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and
layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety
standards. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Facilities Management
overseeing the operation of mechanical, electrical and plumbing systems in a high-risk or high reliability environment dependent on

Job Descriptions
mission-critical equipment and sensitive operating conditions should be matched to Critical Facilities.
Corporate & Real Estate / Facilities - Facilities CB.FMFM.P1-6 Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of
Business Services Engineering - Infrastructure facilities and equipment, and compliance with laws and regulations. Coordinates with architecture/engineering firms in developing
design criteria and preparing layout and detail drawings. Prepares bid sheets and contracts for construction and facilities acquisition.
Reviews and estimates design costs including equipment, installation, labor, materials, preparation and other related costs. Inspects
construction and installation progress for conformance to established drawings, specifications, and schedules. Develops criteria and
performance specifications required to meet unique operating requirements and building and safety codes. Facilities Engineers
responsible for operational efficiency of mechanical, electrical and plumbing systems in a high-risk or high reliability environment
dependent on mission-critical equipment and sensitive operating conditions should be matched to Critical Facilities.
Corporate & Real Estate / Facilities - CB.FMGK.S1-4 Assists in the upkeep of the external grounds of the organization's facilities. Plants and cares for flowers and shrubbery. Maintains
Business Services Groundskeeper - Infrastructure lawn. Patrols grounds to check on conditions. May be responsible for coordinating efforts of grounds keeping vendors.
Corporate & Real Estate / Facilities - Inspection - CB.FMIP.M2-6 Oversees the quality of incoming and outgoing products or materials for a company. Develops and performs tests to ensure that
Business Services Infrastructure products meet quality standards and identifies defects. Interprets drawings, prints, schematics and quality assurance standards.
Corporate & Real Estate / Facilities - Inspection - CB.FMIP.P1-6 Examines and tests incoming and outgoing products for quality. Ensures production process and workers follow guidelines and
Business Services Infrastructure specifications. May maintain inventory control system used by the company.
Corporate & Real Estate / Facilities - Janitor - CB.FMJR.S1-3 Maintains work areas of offices and industrial buildings to keep them clean and orderly. Uses janitorial supplies, maintains restroom
Business Services Infrastructure areas and removes waste material. Performs special cleaning projects as assigned.
Corporate & Real Estate / Facilities - Leasing - CB.FMLE.M2-6 Manages new or existing property development, relocations, expansions, and real estate business acquisitions. Oversee the analysis
Business Services Infrastructure of competitors’ real-estate development alternatives, and for site location. Develops negotiating strategies for securing real-estate in
existing and new markets.
Corporate & Real Estate / Facilities - Leasing - CB.FMLE.P1-6 Specializes in new or existing property development, relocations, expansions, and real estate business acquisitions. Oversee the
Business Services Infrastructure analysis of competitors’ real-estate development alternatives, and for site location. Develops negotiating strategies for securing real-
estate in existing and new markets.
Corporate & Real Estate / Facilities - Multi-Focus CB.FMMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services - Infrastructure described in any of the focuses in this area.
Corporate & Real Estate / Facilities - Multi-Focus CB.FMMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Corporate & Real Estate / Facilities - Multi-Focus CB.FMMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Corporate & Real Estate / Facilities - Real Estate - CB.FMRE.M2-6 Manages the company’s real estate portfolio (e.g., commercial buildings, manufacturing facilities, data centers) to ensure sufficient
Business Services Infrastructure occupant capacity while minimizing company expenses and liabilities. Ensures the real estate portfolio is aligned with company’s
overall strategy in all aspects of site selection, acquisition and disposition. Effectively oversees the execution of real estate
transactions (leasing and/or purchase or sale) in the company’s real estate portfolio using negotiation skills, appropriate vendors
(e.g., brokers, legal support, lease administration, utility, other services), asset management and financial analysis techniques.
Establishes and maintains standard methods and processes for capital budgeting and reporting, real estate transaction management
and lease administration. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Employees who
manage real properties without associated people management duties and/or authorization to contractually obligate the company in
property transactions should be matched to Real Estate.
Corporate & Real Estate / Facilities - Real Estate - CB.FMRE.P1-6 Completes needed analysis in support of real estate transactions and decision-making efforts. Actively participates in the selection,
Business Services Infrastructure evaluation, acquisition, occupation, management and/or disposition of real property, office/manufacturing space or other
commercial buildings in compliance with company policy. Manages compliance with lease agreements and contracts; may
participate in negotiation efforts. Completes financial analyses to evaluate and recommend lease vs. purchase decisions. Completes
any required forecasts, budget analyses and reports of activities.
Corporate & Real Estate / Facilities - Store CB.FMSP.M2-6 Oversees the planning and designing process of detailed planograms of floor space and customer flow to maximize the sales per
Business Services Planning & Design - Infrastructure square foot of each store. Manages the design and layout of floor space. Oversees modifications to design and equipment placement.

Job Descriptions
Corporate & Real Estate / Facilities - Store CB.FMSP.P1-6 Plans and designs planograms of floor space and customer flow to maximize the sales per square foot of each store. Design the
Business Services Planning & Design - Infrastructure layout of floor space. Modifies designs for equipment placement.
Corporate & Real Estate / Facilities - Site CB.FMSS.M2-6 Oversees the research of economic and demographic markets to ensure the company's locations are best aligned to customers.
Business Services Selection - Infrastructure Responsible for land use and zoning requirements. May represent the organization with governing bodies.
Corporate & Real Estate / Facilities - Site CB.FMSS.P1-6 Researches economic and demographic markets to ensure the company's locations are best aligned to customers. Provides input to
Business Services Selection - Infrastructure real estate property developments teams on markets to expand or contract. May represent the organization with governing bodies.
Corporate & Real Estate / Facilities - Surveying - CB.FMSV.M2-6 Oversees the advisory services on building surveying related issues to the business. Manages development projects, conducts
Business Services Infrastructure building inspections, advises on space planning and maintenance work. Reviews estimated financial cost of new developments
and/or refurbishments.
Corporate & Real Estate / Facilities - Surveying - CB.FMSV.P1-6 Maps and measures physical elements inside and outside of a facility. Creates and designs schematics to be used in upgrade or in
Business Services Infrastructure construction projects. Provides detailed analysis of estimated financial cost of new developments and/or refurbishments.
Corporate & Project Management - Project CB.PMPE.M2-6 Manages engineering and construction projects. Oversee the planning and coordination of activities leading to project completion.
Business Services Management - Engineering & Complies with industry standards, client & regulatory requirements.
Construction - Infrastructure
Corporate & Project Management - Project CB.PMPE.P1-6 Executes engineering and construction projects. Plans, organizes, documents, and coordinates activities leading to project
Business Services Management - Engineering & completion. Complies with industry standards, client & regulatory requirements.
Construction - Infrastructure
Corporate & Project Management - Project CB.PMPM.M2-6 Leads people who perform project management duties involving cross-functional teams focused on delivery of internal products or
Business Services Management - Infrastructure administrative systems. Oversees plans and directs schedules as well as project budgets. Monitors programs/projects from initiation
through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental
meetings; ensures communication facilitates completion of the program/project on schedule and within budget constraints. May
assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. Selects, develops,
and evaluates personnel to ensure the efficient operation of the function. Direct people-management responsibility is typically
required. Individual contributors should be matched to Project (Admin). See also, Project Management - Project / Program (Design)
focus if responsible for product development projects. See also, Project Management - Project Management - Client Services focus
if responsible for implementation of professional services. See also Project Management - Project Management - Information
Systems focus if responsible for implementation of internal information systems.
Corporate & Project Management - Project CB.PMPM.P1-6 Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery.
Business Services Management - Infrastructure Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to
completion both on time and within budget. This role has project management responsibility and no direct reports. This job manages
specific projects that have a distinct beginning and end. Requires people and resource management through others; part of cross-
functional team required to complete the project. Individuals with people management responsibility should be matched to
Project/Program (Admin) Mgmt. See also, Project Management - Project / Program [Design] focus if responsible for product
development projects. See also, Project Management - Project Management - Client Services focus if responsible for
implementation of professional services. See also Project Management - Project Management - Information Systems - focus if
responsible for implementation of internal information systems.
Corporate & Sourcing / Procurement - Multi- CB.SPMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Focus - Infrastructure described in any of the focuses in this area.
Corporate & Sourcing / Procurement - Multi- CB.SPMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Focus - Infrastructure described in any of the focuses in this area.
Corporate & Sourcing / Procurement - CB.SPPO.M2-6 Plans and implements activities related to the purchasing of materials, equipment and services for internal company use. Develops,
Business Services Procurement Operations - communicates, and enforces company policies and procedures for purchasing. Reviews and approves purchases up to a specified
Infrastructure dollar amount. May negotiate major contracts involving large dollar amounts. Monitors the cost, schedule and performance aspects
of major contracts and subcontracts. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. See
also, Purchasing / Procurement focus if responsible for procurement of materials and supplies for product manufacturing.

Job Descriptions
Corporate & Sourcing / Procurement - CB.SPPO.P1-6 Performs activities related to the purchasing of materials, equipment and services for internal company use. Implements and
Business Services Procurement Operations - communicates company policies and procedures for purchasing. Reviews purchase requests for completeness and compliance with
Infrastructure company requirements; negotiates with vendors and approves purchases of authorized amounts or size. Maintains and updates
purchasing orders, systems, and documentation. Monitors the cost, schedule and performance metrics of contracts and subcontracts.
See also, Purchasing / Procurement focus if responsible for procurement of materials and supplies for product manufacturing.
Corporate & Sourcing / Procurement - Supplier CB.SPSR.M2-6 Manages the relationship with procurement agents and buyers. Leads the selection of the suppliers, actual purchase orders and
Business Services Relationship Management - control of price and quality. Oversees and measures supplier performance. Implements processes to align with supplier contractual
Infrastructure obligations. Assesses organizational capability.
Corporate & Sourcing / Procurement - Supplier CB.SPSR.P1-6 Monitors and measures supplier performance. Assist in vendor selection, determines price and quality of purchases. Follows
Business Services Relationship Management - processes to align with supplier contractual obligations.
Infrastructure
Corporate & Shared Services - Finance - CB.SSFI.M1-6 Manage business operations services in the area of finance, which includes activities related to finance, treasury, financial planning
Business Services Infrastructure and analysis, financial management, regulatory reporting, and tax.
Corporate & Shared Services - Finance - CB.SSFI.P1-6 Performs business operations services in the area of finance, which includes activities related to finance, treasury, financial planning
Corporate & Shared Services - Finance - CB.SSFI.S1-5 Supports business operations services in the area of finance, which includes activities related to finance, treasury, financial planning
Corporate & Shared Services - Human Resources CB.SSHR.M1-6 Manages the implementation and administration of human resources programs, policies, and procedures in a service center/HR
Business Services - Infrastructure shared services model. Oversees and serves as escalation point for teams providing shared services such as employee call center,
benefits administration, HRIS data maintenance, payroll processing, record storage and/or other HR functions as assigned. Serves as
liaison to internal stakeholders and maintains service level agreements. Monitors efficiency, utilization, and effectiveness of shared
service teams. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Corporate & Shared Services - Human Resources CB.SSHR.P1-6 Implements and administers human resources programs, policies and practices in a service center/shared services HR model.
Business Services - Infrastructure Maintains detailed knowledge of HR service areas and answers employee inquiries pertaining to HR programs, processes,
procedures and communications. Responds to employee service needs such as document requests, employment form completion,
onboarding assistance, HRIS data maintenance, benefits administration, payroll processing or other HR functions as assigned.
Serves as escalation point for shared services support as needed. Maintains records related to human resources activities, policy
changes or additions. Support-level employees focused primarily on receiving and responding to requests and processing
documentation in a service center/shared service HR model should be matched to HR Shared Services Support.
Corporate & Shared Services - Human Resources CB.SSHR.S1-5 Provides direct support to company employees, other HR groups and company management as part of a centralized function to
Business Services - Infrastructure handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately
routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or
telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire
onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data
into human resources information/computer system (HRIS) database and/or documents activities as requested. Incumbents who are
providing HR support as a third-party to contracted companies should be matched to the appropriate Support role in the Professional
Services Consulting/Outsourcing Services functional area.
Corporate & Shared Services - Multi-Focus - CB.SSMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Infrastructure described in any of the focuses in this area.
Corporate & Shared Services - Multi-Focus - CB.SSMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Corporate & Shared Services - Multi-Focus - CB.SSMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Corporate & Shared Services - Procurement - CB.SSPP.M1-6 Responsible for overseeing centralized procurement activities such as screening and securing of suppliers, negotiation of costs and
Business Services Infrastructure quality, and oversees delivery timelines. Monitors vendor performance and assessment of product quality, consistency, and service.

Job Descriptions
Establishes process for identifying potential new suppliers. Authorizes inventory levels based on forecast, demand changes, and lead
times.
Corporate & Shared Services - Procurement - CB.SSPP.P1-6 Provides support to company's centralized procurement function such as supply quantity, type of item (based on specifications,
Business Services Infrastructure projects and research), date needed , and evaluates potential vendors. Negotiates contract details and prepares reports. Liaison
between internal stakeholders/external customers with suppliers on day-to-day basis to resolve issues (e.g., purchase orders, product
quality, deliveries, returns and invoices). Expedites or holds orders based on schedule/inventory changes. Recommends strategies
and solutions to better manage vendor and supply costs.
Corporate & Shared Services - Procurement - CB.SSPP.S1-5 Assists with company's centralized procurement function such as vendor selection process by prequalifying and shortlisting
Business Services Infrastructure suppliers. Tracks current inventory, ordering supplies, and scheduling deliveries for materials. Reports functional metrics to reduce
expenses and improve effectiveness. Assists with preparation of request for proposals, contract formulation, and bid analysis for
vendor services. May Investigates price disputes.
Corporate & Shared Services - Information CB.SSTE.M1-6 Manage centralized business operations services (shared services) within the Information Technology function. The Multi-Focus
Business Services Technology - Infrastructure attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the
responsibilities described in any of the focuses in this area.
Corporate & Shared Services - Information CB.SSTE.P1-6 Perform centralized business operations services (shared services) within the Information Technology function. The Multi-Focus
Business Services Technology - Infrastructure attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the
Corporate & Shared Services - Information CB.SSTE.S1-5 Perform support activities within the centralized business operations services (shared services) in the Information Technology
Business Services Technology - Infrastructure function. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of
expertise; or (2) do not meet the responsibilities described in any of the focuses in this area.
Corporate & Corporate & Business Services - CB.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Business Services Other Area - Multi-Focus - described in any of the focuses in this area.
Infrastructure
Corporate & Corporate & Business Services - CB.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Infrastructure
Corporate & Corporate & Business Services - CB.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Infrastructure
Corporate & Ancillary Support - Field CB.ASFA.M1-3 The Corporate and Business Services function is responsible for activities related to supporting corporate and business unit needs,
Business Services Administration & Control - Energy including corporate services and administrative support areas. Activities include administrative support, ancillary support, business
resilience and shared services and more. The Ancillary Support area is responsible for providing ancillary support services, such as
facilities and office management, print and travel. The Field Administration & Control focus specializes in administration,
communications, materials procurement, and/or other supporting ancillary related activities at the energy or mining site level. This
Corporate & Ancillary Support - Field CB.ASFA.S1-5 The Corporate and Business Services function is responsible for activities related to supporting corporate and business unit needs,
Business Services Administration & Control - Energy including corporate services and administrative support areas. Activities include administrative support, ancillary support, business
resilience and shared services and more. The Ancillary Support area is responsible for providing ancillary support services, such as
facilities and office management, print and travel. The Field Administration & Control focus specializes in administration,
communications, materials procurement, and/or other supporting ancillary related activities at the energy or mining site level. This

Job Descriptions
may provide direction to other employees with similar duties. Typical titles include Rig Administrator, Materials Administrator; and
Serviceperson.
Corporate Affairs Communication - Head of CA.COCD.E1-4 Head of Communications leads the Communications area for the entire firm, including Corporate and Marketing Communications.
Communications - Corporate - Oversees both the internal and external communications functions, including directing generalized public relations for marketplace
Executive positioning and overseeing internal employee communications. Consults with Senior Management, Sales, and outside advertising
agencies to develop and implement product and service promotional plans and strategies. Oversees the preparation of sales aids and
other materials to support Sales. If solely responsible for external communications match to Head of Public Relations. If also
responsible for Government Relations match to Top Corporate Affairs. Single incumbent position. Select Corporate for Executive
Corporate Affairs Communication - Corporate / Social CA.COCS.E1-2 Responsible for overseeing Corporate responsibility programs in a sub-part of the overall organization (e.g., Group, Region,
Responsibility - Executive - Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsibilities may
Executive include oversight of Corporate citizenship and social responsibility (e.g. sustainability initiatives) community outreach and
volunteerism, partnership and philanthropic programs. If incumbent is responsible for Corporate / Social Responsibility for the
entire firm match to Head of Corporate / Social Responsibility. Select Corporate, Group or Division, as appropriate for each match
Corporate Affairs Communication - Head of Employee CA.COEC.E1-2 Head of Employee (internal) Communications the entire firm. Responsible for developing, implementing and maintaining a
Communications - Corporate - comprehensive employee communication strategy and supporting programs. Ensures that management goals are communicated to
Executive and understood by employees. Establishes feedback mechanisms for issues raised by employees. Responsible for planning and
coordinating in-house communications material and rewriting summary plan descriptions and manuals. Single incumbent position.
Select Corporate for Executive Scope of Responsibility.
Corporate Affairs Communication - Communication - CA.COMF.E1-4 Responsible for overseeing the communications programs in a sub-part of the overall organization (e.g., Group, Region, Division,
Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. When in a Public Relations or
Employee Communications role, may oversee more general public relations and the positioning of the organization or products in
the marketplace. When in a Marketing Communications role, responsible for promoting the sale of the organization’s products
and/or services and supports the achievement of the organization’s sales objectives. Consults with senior management, the Sales,
and outside advertising agencies to develop and implement promotions plans and strategies. Oversees the preparation of sales aids
and other materials to support sales and overall awareness of the organization’s products and services. If incumbent is responsible
for Communications for the entire firm match to Head of Communications - Corporate. Select Corporate, Group or Division, as
Corporate Affairs Communication - Head of Public CA.COPC.E1-4 Head of the Public Relations area for the entire firm. Responsible for the development and dissemination of favorable and
Relations - Corporate - Executive persuasive material in order to promote goodwill, develop credibility, and create a favorable public image for the company. Handles
crisis communications, as needed. If also responsible for internal communication match to Head of Communications - Corporate.
Corporate Affairs Communication - Head of CA.CORC.E1-2 Head of Community Relations area for the entire firm. Oversees charitable events and giving campaigns. Reinforces reputation
Community Relations - Corporate - through philanthropic initiatives. Evaluates and fosters relationships with community organizations and non-profits for partnership
Executive and sponsorship opportunities. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate Affairs Communication - Head of Corporate CA.COSD.E1-2 Head of the Corporate / Social Responsibility area for the entire firm. Responsibilities include strategy and oversight of Corporate
/ Social Responsibility - Corporate - citizenship and social responsibility including sustainability initiatives, community outreach and volunteerism, partnership programs
Executive and philanthropic programs. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Corporate Affairs General - Top Corporate Affairs - CA.GLCD.E1-5 Top executive responsible for overseeing the Corporate Affairs function for the entire firm. Oversees the flow of internal and
Corporate - Executive external communications between an independent corporation and external groups, including public relations, community relations,
government relation, shareholders and the financial investing community. May make presentations to the financial community and
investors, develop strategies, and implement programs to keep the financial community current on company performance and

Job Descriptions
industry trends. Participates in the preparation of communications to shareholders to best present the company’s strategies and plans
to the market. If incumbent is responsible for only public relations match to Head of Public Relations - Corporate. If incumbent is
responsible only for internal and external communications match to Head of Communications - Corporate. If incumbent is
responsible only for government relations match to Head of Government Relations - Corporate. If responsible for a
Group/Region/Division/Country or a sub-part of the Corporate function match to Corporate Affairs - Executive. Single incumbent
Corporate Affairs General - Corporate Affairs - CA.GLMF.E1-4 Responsible for overseeing the Corporate affairs function in a sub-part of the overall organization (e.g., Group, Region, Division,
Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level. Oversees the flow of
internal and external communications between the organization and external groups, including public relations, community
relations, and government relations. Develops strategies, implements programs and may make presentations to investors and the
financial community on company performance and industry trends. Participates in the preparation of communications to
shareholders to present company strategies and plans for the market. If incumbent is responsible for Corporate Affairs for the entire
firm, match to Corporate Affairs - Corporate. Select Corporate, Group or Division, as appropriate for each match for Executive
Corporate Affairs Communication - Community CA.COCR.M2-6 Promotes company’s values of corporate citizenship through corporate social responsibility initiatives and investment in programs
Relations - Infrastructure supporting cause-related matters of the community, employees, customers and suppliers. Reinforces visibility, influence and
reputation through community outreach, partnership programs, giving campaigns, grant programs and other philanthropic initiatives.
Educates and encourages employee engagement in community and sustainability initiatives to drive messaging. Evaluates and
fosters relationships with community organizations and non-profits for partnership and sponsorship opportunities. May oversee
foundation and grant programs, educational programs and volunteerism. Selects, develops, and evaluates personnel to ensure the
efficient operation of the function.
Corporate Affairs Communication - Community CA.COCR.P1-6 Serves as a liaison between the company and the surrounding community to promote company’s values of corporate citizenship
Relations - Infrastructure through social responsibility initiatives. Coordinates employee volunteer programs, community service and/or sustainability efforts
with local leaders or non-profits. Reinforces the organization’s visibility, influence and reputation through community cause-related
initiatives and their promotion. Educates and encourages employee engagement in community and sustainability initiatives to drive
messaging. Evaluates and fosters relationships with local organizations and non-profits for partnership and sponsorship
opportunities. May administer charitable giving programs, community outreach programs, foundation grant programs and other
philanthropic initiatives. Measures and provides accurate reporting of engagements and effectiveness of programs. If primary
responsibility is to develop marketing collateral and messaging, match to Marketing Communications. If primary responsibility is to
plan and execute marketing events (such as trade shows and customer events), match to Event Coordinator.
Corporate Affairs Communication - Corporate / Social CA.COCS.M2-6 Manages the implementation of an organization's social responsibility initiatives. Champions community, philanthropic, and social
Responsibility - Infrastructure program opportunities to internal decision makers. May work with government and other industries to understand potential
upcoming issues and the impact to the company.
Corporate Affairs Communication - Corporate / Social CA.COCS.P1-6 Implements the organization's social responsibility initiatives. Researches, recommends, and coordinates ways for a company to
Responsibility - Infrastructure give back to the community and other causes. Analyzes company's current social responsibility practices, making recommendations
for improvement.
Corporate Affairs Communication - Corporate / CA.COHG.M2-6 Oversees the support of valued causes and volunteer/community involvement programs. Manages teams to develop successful
Charitable Giving - Infrastructure programs and projects. May represent the organization at various community involvement functions. May be responsible for media
releases and employee communications.
Corporate Affairs Communication - Corporate / CA.COHG.P1-6 Creates and implements business valued causes and volunteer/community involvement programs. Works with internal/external
Charitable Giving - Infrastructure teams to develop successful programs and projects. May represent the organization at various community involvement functions.
Corporate Affairs Communication - HR CA.COHR.M2-6 Develops and implements strategies and programs to communicate the company’s business objectives, culture and values to its
Communications - Infrastructure employees. Partners with executive management, Public Relations, Human Resources and other departments to plan, develop,
implement, and evaluate strategic internal communications. Designs, edits and oversees distribution of internal communication
materials via company newsletters, intranet, emails/memos, webcasts, employee meetings, etc. Develops standards and guidelines

Job Descriptions
for style and content. Provides guidance to executive management regarding corporate announcements. Evaluates fit with target
audience to ensure comprehension. Implements metrics to evaluate effectiveness of communication plan delivery. Selects, develops,
and evaluates personnel to ensure the efficient operation of the function. If the focus of the job is the management of external
communication, match to Marketing Communications or Investor Relations.
Corporate Affairs Communication - HR CA.COHR.P1-6 Writes, edits, reviews and oversees release of internal communication documents and programs that support the organization. Edits
Communications - Infrastructure and enhances internal communication materials, including intranet, newsletters, emails/memos, webcasts and speeches. Reviews and
edits essential internal communications prior to dissemination to ensure accuracy, clarity, and appropriateness. Ensures a “corporate
voice” permeates messaging to employees and stakeholders. Coordinates internal communication efforts with those provided by
others who focus on external communications (e.g., marketing communications, investor relations). Works closely with executive
management team and departments to keep abreast of company developments and trends. May assist with the development and
implementation of new and existing communication vehicles. Employees whose main focus is external communication should be
matched to Marketing Communications or Investor Relations.
Corporate Affairs Communication - Internal CA.COIC.M2-6 Oversees the internal communication between an organization and it's employees. Manages various communication tools to keep
Communications - Infrastructure employees informed and motivated. Manages the timing, content and editing of internal communications delivery vehicles (e.g.,
intranet, email). May manage the execution of internal brand building initiatives, prepare and distribute company values, as
necessary.
Corporate Affairs Communication - Internal CA.COIC.P1-6 Writes, edits and prepares the internal communication between an organization and it's employees. Utilizes various communication
Communications - Infrastructure tools to keep employees informed and motivated. Executes against the plan for delivering content through internal communications
delivery vehicles (e.g., intranet, email). May be responsible for verifying internal communication messages are consistent with
external communication messages.
Corporate Affairs Communication - Multi-Focus - CA.COMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Infrastructure described in any of the focuses in this area.
Corporate Affairs Communication - Multi-Focus - CA.COMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Corporate Affairs Communication - Public Relations - CA.COPR.M2-6 Manages the development, implementation, and coordination of internal and external public relations strategies, with the goal of
Infrastructure establishing and maintaining a favorable image of the company with investors, potential customers, employees and the public.
Consults with marketing, sales, advertising, and HR in order to project the corporate message to both external and internal mediums.
Interfaces with public relations agency and acts as the corporate spokesperson to the media, analysts and the general public at large.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Corporate Affairs Communication - Public Relations - CA.COPR.P1-6 Provides support in communicating the corporate image through researching, writing and editing, press releases, white papers,
Infrastructure speeches, internal communications, online communications and other related documents. Assists with the development and
execution of tactical PR plans. Handles media inquiries, creates media opportunities and works with public relations agencies to get
favorable stories in the press. May handle charitable donations and sponsorship requests. Helps coordinate PR activities such as
media events and trade shows. If primary responsibility is investor relations, match to Investor Relations.
Corporate Affairs Communication - Technical Editing CA.COTE.M2-6 Oversees editing, rewriting, and the review of company documents, standard operating procedures, technical reference manuals
& Writing - Infrastructure and/or marketing publications. Improves editorial and visual standards for documents and recommends new designs, layouts and
procedures.
Corporate Affairs Communication - Technical Editing CA.COTE.P1-6 Writes and edits Standard Operating Procedures and technical, clinical and/or marketing publications including procedure manuals
& Writing - Infrastructure and other related documents. Integrates various sources of information into a uniform style and language for regulatory compliance.
May assist with technical publishing. Assists in developing documentation for instructional, descriptive, reference and/or
informational purposes. May coordinate the review, approval and revision of procedures, specifications and forms. Works with
initiators to rewrite, clarify or reconstruct controlled documents.
Corporate Affairs Corporate Affairs - Other Area - CA.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Multi-Focus - Infrastructure described in any of the focuses in this area.
Corporate Affairs Corporate Affairs - Other Area - CA.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities

Job Descriptions

Corporate Affairs Corporate Affairs - Other Area - CA.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Creative General - Top Creative - Corporate - CR.GLCC.E1-5 Top Executive responsible for the Creative function for the entire firm including art, animation, photography, videography, sound
Executive design and visual effects. Provides strategic guidance and creative oversight for the visual style and aesthetic design of digital and/or
traditional media and gaming products. If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function
match to Creative - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Creative General - Creative - Executive - CR.GLMF.E1-4 Responsible for overseeing the Creative function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive or is one of several executives responsible for oversight of the function at the Corporate level. Responsibilities may include creative
oversight of art, animation, photography, videography, sound design and visual effects for digital and/or traditional media and
gaming products. If incumbent is responsible for the Creative function for the entire firm match to Top Creative - Corporate. Select
Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Creative Art - Animator - Media & Gaming CR.ARAN.M2-6 Provides leadership to animation team that delivers control and movement to characters, creatures, objects, scenery and environment
displayed within electronic games, websites or software products. Ensures appropriate use of technical knowledge and process
abilities are used in applications such as rigging and skinning, kinetics and basic cinematography. Leads collaboration efforts with
programmers and artists to balance seamless movements and optimize performance on the target platform. Selects, develops and
evaluates personnel ensuring the efficient operation of the function.
Creative Art - Animator - Media & Gaming CR.ARAN.P1-6 Delivers control and movement to characters, creatures, objects, scenery and environment displayed within electronic games,
websites or software products. Applies knowledge and uses technical process ability in techniques such as rigging and skinning,
kinetics and basic cinematography. Collaborates with programmers and artists to balance seamless movements and optimized
performance on the target platform. Applies developed skills, knowledge and proficiency in animation packages, such as 3ds Max,
Maya, Substance, to develop work product.
Creative Art - Concept Art - Media & CR.ARCA.P1-6 Creates visual designs that inspire the style and aesthetic for electronic games, websites, software products, films and/or digital
Gaming media content. Coordinates with art, design and development teams to scope projects and devise ideas. Presents preliminary
sketches, thumbnails, story boards, drawings, paintings, etc. to stakeholders during the pre-production phase. May develop multiple
design iterations for several creative assets per project. Crafts creative vision and mood through use of color, lighting, and
composition. Uses a variety of artistic skills and techniques with both conventional media and digital 3D graphics packages such as
3ds Max, Maya and/or 2D packages such as Photoshop.
Creative Art - Multi-Focus - Media & CR.ARMF.M2-6 Leads the artistic functions responsible for the creation of visual elements, effects and layouts used in electronic games, websites or
Gaming software products. Oversees implementation of proposed visual elements created during pre-production phase of development with
the use of concept art and story boards as production advances. Leads art staff in drafting character and story images, and
backgrounds with application of highly developed results reliant upon artistic skill, knowledge of mechanical and anatomical
movement, architecture and feature representation. Ensures appropriate use of color, lighting, composition, perspective and mood
convey desired look, expression and emotion on people, places and things. Delivers team work product through application of 3D
and 2D graphics packages. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Creative Art - Multi-Focus - Media & CR.ARMF.P1-6 Creator of visual elements, effects and layouts used in electronic games, websites or software products. Communicates proposed
Gaming visual elements during pre-production phase of development with the use of concept art and story boards. Drafts character and story
images, backgrounds with application of highly developed artistic skill, knowledge of mechanical and anatomical movement,
architecture and feature representation. Demonstrates appropriate usage of color, lighting, composition, perspective, and mood
through look, expression and emotion on people, places and things. Develops work product through fluent use of 3D graphics
packages such as 3ds Max and Maya, as well as 2D packages such as Photoshop.
Creative Art - Photography - Media & CR.ARPH.P1-6 Creates visual elements, effects and layouts used in electronic games, websites or software products. Communicates proposed visual
Gaming elements during pre-production phase of development with the use of concept art and story boards. Drafts character and story
images, backgrounds with application of highly developed artistic skill, knowledge of mechanical and anatomical movement,
architecture and feature representation. Demonstrates appropriate usage of color, lighting, composition, perspective and mood

Job Descriptions
through look, expression and emotion on people, places and things. Develops work product through fluent use of 3D graphics
packages such as 3ds Max and Maya, as well as 2D packages such as Photoshop.
Creative Art - Photography - Media & CR.ARPH.S1-5 Assists photography staff in the creation and editing of film or digital photographs. Ensures proper set-up and placement of subjects,
Gaming cameras, lighting and other photography equipment.
Creative Art - Technical Art - Media & CR.ARTA.P1-6 Creates and/or edits the technical components of artistic visual elements used in electronic games or software products. Uses
Gaming knowledge and experience with programming languages and 3D graphics packages such as 3ds Max and Maya to modify art assets
for technical viability and performance within game engines and/or software code. Reviews import settings and technical
requirements to ensure proper implementation and efficiency of 3D models and other art assets. Evaluates and monitors art asset
rendering and modifies models to enhance technical performance.
Creative Art - User Interface Art - Media & CR.ARUA.P1-6 Designs and creates artistic elements for the user interface of electronic games or software products. Collaborates with the user
Gaming interface design, game design and/or other production teams to understand the required UI components and aesthetic of the product
or game. Develops UI elements that enhance functionality while maintaining consistency with the game or product’s visual style.
Uses a variety of artistic skills and techniques with both conventional media and digital 3D graphics packages such as 3ds Max,
Maya and/or 2D packages such as Photoshop.
Creative Art - Videography - Media & CR.ARVG.P1-6 Designs and creates artistic elements for the user interface of electronic games or software products. Collaborates with the user
Gaming interface design, game design and/or other production teams to understand the required UI components and aesthetic of the product
or game. Develops UI elements that enhance functionality while maintaining consistency with the game or product’s visual style.
Uses a variety of artistic skills and techniques with both conventional media and digital 3D graphics packages such as 3ds Max,
Maya and/or 2D packages such as Photoshop.
Creative Art - Videography - Media & CR.ARVG.S1-5 Operates video camera and other recording equipment used in media production under guidance and direction from videographer,
Gaming director and other production staff. Ensures proper set-up and ongoing placement of recording equipment.
Creative Post-Production - Multi-Focus - CR.PPMF.M2-6 Directs creative leaders who select and edit together appropriate audio and visual content elements used to meet technical and story
Media & Gaming requirements in media-centric applications. Guides the review, editing and synchronization of all aspects of media content generated
to create finished product for release. Leads teams developing content and production groups obtaining rough content used in
production workflows. Productions may include synchronized music, sound effects, titles and other visual effects. Selects, develops
and evaluates personnel ensuring the efficient operation of the function.
Creative Post-Production - Multi-Focus - CR.PPMF.P1-6 Performs review, edit and synchronization of all aspects of media content generated to create finished product for release.
Media & Gaming Coordinates with content development and production groups to obtain rough content and manage production workflows. Works
closely with creative leaders to select and edit together appropriate audio and visual content elements to meet technical and story
requirements and produce cuts for review and approval. Adds and synchronizes music, sound effects, titles and other visual effects.
Creative Post-Production - Photography CR.PPPE.P1-6 Edits and modifies film and/or digital photographs for use in entertainment, editorial, journalistic, marketing, advertising or other
Editing - Media & Gaming visual media. Provides edits and visual alterations to photographs including cropping, color, light and shadow correction, vibrancy,
saturation, contrast, exposure and white balance adjustments. Fluently uses photo editing software such as Photoshop, Photo Works
and Lightroom to complete projects.
Creative Post-Production - Visual Effects - CR.PPVE.P1-6 Creates and edits special visual effects for film, television, video games, and/or web-based video using animation, compositing,
Media & Gaming green screen extraction, motion capture, 3D modeling, digital rendering and other CGI tools and software. Works with production
staff to plan and coordinate processes required to achieve visual effects. Incumbents whose primary duty is reviewing and editing
media content to create finished products for release should be matched to Post-Production - Multi-Focus.
Creative Post-Production - Video Editing - CR.PPVI.P1-6 Edits and modifies film and/or digital video recordings for use in media productions including film, television, electronic games,
Media & Gaming advertising, animation, web-based video and/or streaming. Reorganizes, combines multiple recordings and cuts raw video content to
tell a visual story. Provides post-production edits and visual alterations to video recordings including color, lighting and shadow
correction. Maintains the artistic vision of the content production staff while adhering to length and time constraints. Fluently uses
video editing software such as Premiere, Final Cut and Lightworks to complete projects.
Creative Sound Design - Composing - Media CR.SDCO.P1-6 Writes, arranges and directs original musical numbers and scores for use in media productions including film, television, electronic
& Gaming games, advertising, animation, podcast, web-based video and/or streaming. Coordinates with directors, producers, creative

Job Descriptions
leadership and other production staff to determine musical production needs. Coordinates with sound direction staff to record
written music.
Creative Sound Design - Dialogue / Voice CR.SDDV.M2-6 Oversees the direction process for voice-over and dialogue recordings used in media productions including film, television,
Direction - Media & Gaming electronic games, advertising, animation, web-based video and/or streaming. Coordinates with technical directors, casting directors,
producers and other production staff to determine voice talent needs and requirements; provides oversight for voice recording
sessions. May provide voice direction for main character voice roles while delegating minor roles to other voice direction staff.
Reviews vocal recordings with technical directors and other production staff to select the takes that will be used in the final
production. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Creative Sound Design - Dialogue / Voice CR.SDDV.P1-6 Writes, arranges and directs original musical numbers and scores for use in media productions including film, television, electronic
Direction - Media & Gaming games, advertising, animation, podcast, web-based video and/or streaming. Coordinates with directors, producers, creative
leadership and other production staff to determine musical production needs. Coordinates with sound direction staff to record
written music.
Creative Sound Design - Sound Design - CR.SDSD.M2-6 Guides sound design team in efforts to create, manipulate and position audio and sound effects in media and electronic gaming
Media & Gaming environment. Leads creative team in the identification and implementation of audio solutions to support content requirements. Helps
source or create sound effects, music and other sound components that deliver the creative vision of the product. Ensures that sounds
are recorded and blended to deliver the effects, atmosphere, dialogue and intended sound mix for product requirements. Selects,
develops and evaluates personnel ensuring the efficient operation of the function.
Creative Sound Design - Sound Design - CR.SDSD.P1-6 Creates, manipulates and positions audio and sound effects in media and game content. Works with creative leadership to identify
Media & Gaming audio requirements for content and then sources or creates sound effects, music and other sound components in support of the
creative vision for the product. Records and blends effects, atmosphere, dialogue and other components to create sound mix for
product. Partners with design and post-production staff to integrate and synchronize sound mix into final product.
Customer Service / Customer Support - Call Center - CS.CSCA.E1-2 Responsible for overseeing Call Center Operations in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Support Executive - Executive or is one of several executives responsible for oversight of the area at the Corporate level. Call Center activities may include both
inbound calls (e.g., customer service and support) and outbound calls (e.g., direct/telemarketing). Oversight includes workforce
planning and operations, customer care, developing and implementing product/service standards and for some organizations,
includes growth and profitability responsibility for specific product lines. Select Corporate, Group or Division, as appropriate for
each match for Executive Scope of Responsibility.
Customer Service / Customer Support - Head of Call CS.CSCC.E1-2 Head of Call Center area for the entire firm. Responsible for the successful operation of a network of integrated contact centers for
Support Center - Corporate - Executive the entire organization, across multiple channels (phone, email, mail and web). Call Center activities may include both inbound calls
(e.g., customer service and support) and outbound calls (e.g., direct/telemarketing). Oversees workforce planning and operations,
customer care, developing and implementing product/service standards and for some organizations, includes growth and
profitability responsibility for specific product lines. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Customer Service / Customer Support - Head of CS.CSCD.E1-4 Head of Customer Experience area for the entire firm. Responsible for overseeing the strategic aspect of the customer’s relationship
Support Customer Experience - Corporate - with the company, specifically focused on the customer experience. Responsibilities focus on the methods and approaches used to
Executive interact with the customer including social media, the company’s website, telecommunications helpline and related support
processes and “market presence.” Serves as a link between the product development and customer service organizations by
interjecting a “customer advocacy perspective” in the design and marketing of the company’s products and services. In some
organizations, the generally proactive and strategic customer experience executive may also oversee the generally reactive,
responsive and more tactical customer service function (listed in the Customer Support function). Single incumbent position. Select
Customer Service / Customer Support - Customer CS.CSEX.E1-4 Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the
Support Experience - Executive - Executive customer experience in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one of several executives
responsible for oversight of the area at the Corporate level. Customer experience responsibilities focus on the methods and
approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and

Job Descriptions
related support processes and “market presence”. Serves as a link between the product development and customer service
organizations by interjecting a “customer advocacy perspective” in the design and marketing of the company’s products and
services. In some organizations, the generally proactive and strategic customer experience executive may also oversee the generally
reactive, responsive and more tactical customer service function (listed in the Customer Support function). Select Corporate, Group
or Division, as appropriate for each match for Executive Scope of Responsibility.
Customer Service / Customer Support - Head of CS.CSSD.E1-4 Head of Customer Support area for the entire firm. Customer service responsibilities include overseeing pre-sales and post-sales
Support Customer Support - Corporate - service to customers, including acting as a liaison between customers and manufacturing, sales, field service, order processing, and
Executive finance to resolve status, production, delivery, and billing inquiries. Product support responsibilities include overseeing support of
customers encountering problems using the company’s products. Responsible for customer service and/or product support functions
on a global basis. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Customer Service / Customer Support - Customer CS.CSSX.E1-4 Responsible for overseeing the customer service and/or product support functions in a sub-part of the overall organization (e.g.,
Support Support - Executive - Executive Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level.
Customer service responsibilities include overseeing pre-sales and post-sales service to customers, including acting as a liaison
between customers and manufacturing, sales, field service, order processing, and finance to resolve status, production, delivery, and
billing inquiries. Product support responsibilities include overseeing support of customers encountering problems using the
company’s products. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Customer Service / Field Support - Head of Technical CS.FSHC.E1-2 Head of Technical Support/Field Service area for the entire firm. Technical Support responsibilities include overseeing the
Support Support / Field Service - Corporate - diagnosis, troubleshooting or debugging of equipment, systems, or software. Field Service responsibilities include overseeing
Executive activities relating to installation, repair, preventative maintenance, or engineering change upgrades. Single incumbent position.
Customer Service / Field Support - Field Support - CS.FSMF.E1-4 Responsible for overseeing the Technical Support/Field Services area in a sub-part of the overall organization (e.g., Group, Region,
Support Executive - Executive Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Technical Support
responsibilities include overseeing the diagnosis, troubleshooting or debugging of equipment, systems, or software. Field Service
responsibilities include overseeing activities relating to installation, repair, preventative maintenance, or engineering change
upgrades. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Customer Service / General - Customer Service / CS.GLMF.E1-4 Responsible for overseeing the service and support function in a sub-part of the overall organization (e.g., Group, Region, Division,
Support Support - Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level in connection with the
installation, maintenance, and modification of the organization’s products. Areas of responsibility include systems engineering,
product applications engineering, field applications engineering, technical support, customer service, field service and
customer/technical training. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Customer Service / General - Top Customer Service & CS.GLTC.E1-5 Top executive responsible for the Customer Service and Support function for the entire firm. Responsible for overseeing all
Support Support - Corporate - Executive activities relating to service and support in connection with the installation, maintenance, and modification of the organization’s
products; the position may oversee an organization which is a separate profit and loss center. Areas of responsibility include systems
engineering, product applications engineering, field applications engineering, technical support, customer service, field service, and
customer/technical training. If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function match to
Customer Service and Support - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Customer Service / Training - Head of Customer / CS.TRCT.E1-2 Head of Customer / Technical Training area for the entire firm. Responsible for overseeing the customer and/or employee technical
Support Technical Training - Corporate - training functions in connection with the use and operation of company products. Single incumbent position. Select Corporate for
Executive Executive Scope of Responsibility.
Customer Service / Training - Training - Executive - CS.TRMF.E1-4 Responsible for overseeing the customer and/or employee technical training functions in connection with the use and operation of
Support Executive company products in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one of several executives
responsible for oversight of the area at the Corporate level. Select Corporate, Group or Division, as appropriate for each match for
Customer Service / Customer Support - Account CS.CSAS.M1-6 Provides strategic leadership and direction for the delivery of enterprise-level support and service activities for company products

Job Descriptions
Support Services - Infrastructure and services. Develops support delivery strategy and related processes, escalation procedures and training. Liaises between
customers and technical support, product development, sales and field service to identify opportunities for support delivery
improvements, cost reduction and value-add to the customer/client. Selects, develops and evaluates personnel to ensure the efficient
operation of the function. Incumbents who are responsible for managing teams carrying out client relationship management or day-
to-day delivery of professional services engagements or outsourced solutions should be matched to Client Relationship Management
or Outsourcing Delivery Program Management. Incumbents who are providing strategic leadership for the delivery of pre-sale
and/or post-sale support and customer relationship management for multiple phases and aspects of the client relationship, including
ordering, pricing, scheduling and support, should be matched to Customer Service. Employees managing a team who builds post-
sales relationships with customers to drive and increase adoption and utilization of company products should match in the Sales
function to Customer Success.
Customer Service / Customer Support - Account CS.CSAS.P1-6 Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group
Support Services - Infrastructure of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops
client relationship and understanding of client business and product installations to identify service needs, plan service delivery and
drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client
contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to
demonstrate value of support offering to client and identify opportunities for expanded support business. Incumbents who are
responsible for client relationship management or day-to-day delivery of professional services engagements or outsourced solutions
should be matched to Client Relationship Manager or Outsourcing Delivery Program Management. Incumbents who are providing
pre-sale and/or post-sale support and customer relationship management for multiple phases and aspects of the client relationship,
including ordering, pricing, scheduling and support, should be matched to Customer Service. Employees responsible for building
post-sales relationships with customers to drive and increase adoption and utilization of company products should match within the
Sales function to Customer Success Manager.
Customer Service / Customer Support - Account CS.CSAS.S1-5 Serves as liaison for a customer within the company. Assists customers in answering questions and resolving issues by utilizing
Support Services - Infrastructure enterprise-level support for company products and services. Coordinates escalation procedures, support delivery strategy, training
and other related processes.
Customer Service / Customer Support - Call Center - CS.CSCA.M1-6 Manages call center employees. Oversees outgoing and/or incoming customer calls related to pre- and post-sales and service.
Support Infrastructure Maintains call center employee understanding of product knowledge and customer service policies. Oversees call center
performance, operating efficiencies, staff development and physical equipment/phone lines needed to operate call center.
Customer Service / Customer Support - Call Center - CS.CSCA.P1-4 Responds and troubleshoots non-routine questions that require deviation from standardized procedures. Handles situations that may
Support Infrastructure require additional research depending upon customer response. Has extensive knowledge of the company's products and services.
Handles complex and high priority questions and complaints.
Customer Service / Customer Support - Call Center - CS.CSCA.S1-5 Answers incoming calls and makes outgoing calls to customers related to pre- and post-sales and service. Handles questions and
Support Infrastructure complaints. Maintains product knowledge and awareness of customer service policies.
Customer Service / Customer Support - Call Center CS.CSCP.M1-6 Oversees the forecasting of resource requirements in the call center to maintain service levels. Monitors activities on a real-time
Support Planning & Staffing - Infrastructure basis to optimize workforce planning. Analyzes and evaluates the workforce to create schedules and reports. May maintain a
schedule database.
Customer Service / Customer Support - Call Center CS.CSCP.P1-5 Analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis.
Support Planning & Staffing - Infrastructure Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget
accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate
workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains
scheduling database with current information; and researches, recommends, and implements call center technology and process
improvements to reduce overall costs. Match here if the position is a workforce analyst for call or service center environment.
Employees whose responsibility encompasses the analysis, planning and monitoring of strategic company-wide workforce planning
initiatives may match to Workforce Planning focus.
Customer Service / Customer Support - Call Center CS.CSCP.S1-5 Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to

Job Descriptions
Support Planning & Staffing - Infrastructure determine call volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests, and
monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.
Customer Service / Customer Support - Customer CS.CSCS.M1-6 Manages the response system for handling customer complaints or escalated inquires. Oversees the process confirming complaints
Support Service - Infrastructure are handled through resolution at the right level and in a timely manner.
Customer Service / Customer Support - Customer CS.CSCS.P1-6 Assesses customer complaints. Researches and troubleshoots to provide resolution for customer. Determines and coordinates with
Support Service - Infrastructure business area or department needed for closure of complaint. Maintains documentation of escalation and customer contact.
Customer Service / Customer Support - Customer CS.CSCS.S1-5 Answers customer product or service questions. Investigates, analyzes, and solves customer billing, technical, and contract issues.
Support Service - Infrastructure May process orders or generate sales leads. May keep and update records of customer interactions.
Customer Service / Customer Support - Customer CS.CSCX.M2-6 Leads a team or functional area that provides strategic focus to the customer experience. Ensures that client perspectives are
Support Experience - Infrastructure understood and addressed by business leaders, resulting in improved delivery of products and services. Develops, evaluates, and
implement strategies to gather and respond to client feedback. Works with cross-functional teams to align customer interests with
business objectives. Identifies opportunities to improve service delivery. Serves as the primary contact in the customer experience
team in resolving issues. Provides direction for a more strategically oriented customer service experience including streamlining
points of interaction between the customer and the company and simplifying processes. Selects, develops, and evaluates personnel
to ensure the efficient operation of the function. This role may manage both the customer service team (that reacts to customer
issues) as well as the customer experience function (proactively improving customer service processes). See also, Customer Support
- Customer Service focus if responsible for responding to and resolving client or customer questions and issues pertaining to
customer billing, technical, and contract issues. See also, Customer Support - Product Support focus if responsible for responding to
and resolving client or customer questions pertaining to company's products.
Customer Service / Customer Support - Customer CS.CSCX.P1-6 Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer
Support Experience - Infrastructure experience with company services and products. Identifies and communicates areas of improvements in client experience to enhance
products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports
business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to
produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer
advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve
client usability, satisfaction, and loyalty. May reach out to customers, interact with website users, and/or conduct focus group
meetings to vet ideas and prototype solutions before implementation. See also, Customer Support - Customer Service focus if
responsible for responding to and resolving client or customer questions and issues pertaining to customer billing, technical, and
contract issues. See also, Customer Support - Product Support focus if responsible for responding to and resolving client or customer
questions pertaining to company's products.
Customer Service / Customer Support - Knowledge CS.CSKE.M2-6 Manages the development of sector-specific keyword lists and databases to assist in creating systems used in decision making.
Support Engineering - Infrastructure Translates information from experts to assist with company technology, classification and methodologies. Develops, tests, and
maintains systems.
Customer Service / Customer Support - Knowledge CS.CSKE.P1-6 Systematically collects information from Subject Matter Experts (SME) for the development of sector-specific keyword lists and
Support Engineering - Infrastructure databases that assist with understanding company technology, taxonomies, and methodologies. Identifies problems and solutions to
be captured in the sector’s knowledge base(s). Develops knowledge-based systems, algorithms, databases and expert systems that
interact within the organization and to benefit customers including tools incorporated into end-user applications. May write software
or scripts to extract data from various archives and live systems. May design procedures and processes where internal/external
customers notify knowledge engineer of product issues/deficiencies so solutions may be included in knowledge-based articles,
canned email responses, FAQs, online agent knowledge base, “tip-of-the-day” resources, build notices, etc. Develops, tests, and
maintains expert systems for rule validity and usability. Continues to identify and capture new information on an ongoing basis.
May develop or use measurement tools that monitor usage of database, compile and evaluate feedback and report results to
management. Typical tools used by knowledge engineers are: XML, XSL, RDF/S, OWL and dynamic languages like Python, Perl,
and Ruby.
Customer Service / Customer Support - Multi-Focus - CS.CSMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities

Job Descriptions
Support Infrastructure described in any of the focuses in this area.

Customer Service / Customer Support - Multi-Focus - CS.CSMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Customer Service / Customer Support - Multi-Focus - CS.CSMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Customer Service / Customer Support - Product Support CS.CSPS.M1-5 Oversees the support of customers encountering problems using the company's products. Supervises representatives that are
Support - Infrastructure answering customer inquiries, primarily over the telephone, e-mail, or facsimile. Establishes and maintains systems that provide
answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are
properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure
Customer Service / Customer Support - Product Support CS.CSPS.P1-4 Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer
Support - Infrastructure concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and
technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems
with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents
customer information and recurring technical issues to support product quality programs and product development. Employees who
address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer. Employees
responding to less technical questions should be reported to Product Telephone Support.
Customer Service / Customer Support - Product Support CS.CSPS.S1-5 Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-
Support - Infrastructure technical questions regarding company products. Maintains log of incoming "hotline" calls. Technical questions regarding company
products are escalated to Product Support Representative.
Customer Service / Customer Support - Reimbursements CS.CSRE.M1-5 Responsible for designing and implementing the company’s product reimbursement program and policies for Life Sciences products
Support - Infrastructure being used in a medical or managed care environment. Conducts analytical research and provides expertise on
pricing/reimbursement and market access for new and existing products. Establishes and maintains relationships with customers and
insurance/managed care organizations to ensure a successful reimbursement program. Makes recommendations to develop and
implement solutions to ensure timely reimbursement. Functions as an advocate for and a resource to customers and their
professional organizations in the areas of reimbursement and managed care. Works closely with field sales staff and provides
training on relevant reimbursement issues. Selects, develops and evaluates personnel to ensure the efficient operation of the
function.
Customer Service / Customer Support - Reimbursements CS.CSRE.P1-4 Prepares reimbursement submissions on behalf of company’s Life Sciences products being used in a medical or managed care
Support - Infrastructure environment. Functions as an advocate for and a resource to customers and their professional organizations in the areas of
reimbursement and managed care. Conducts analytical research and provides expertise on pricing/reimbursement and market access
for new and existing products. Maintains and supports relationships with customers and insurance/managed care organizations to
ensure a successful reimbursement program. Works closely with field sales staff and may provide training on relevant
reimbursement issues.
Customer Service / Customer Support - Reimbursements CS.CSRE.S1-5 Reviews accounts and claims to provide refund for services or products. Researches and determines appropriate reimbursement
Support - Infrastructure amounts. Coordinates the claims process including rejected and delayed claims. Maintains and supports relationships with
customers.
Customer Service / Customer Support - Call Center CS.CSTR.M1-4 Manages the creation, development and implementation of training curriculum to utilize appropriate systems to assist customers
Support Training - Infrastructure with placing orders, checking stock availability, checking order status, and various other routine queries.
Customer Service / Customer Support - Call Center CS.CSTR.S1-5 Assists in training staff in the call center. Conducts basic new hire training, re-training, cross-training and basic systems training.
Support Training - Infrastructure Assists with delivering materials that support operating procedures within the workplace.
Customer Service / Field Support - Circuit Provisioning CS.FSCP.M2-6 Manages provisioning specialists responsible for the ordering and installation of circuits. Oversees the development and
Support - Infrastructure implementation standards for circuit installation and maintenance. Resolves complex provisioning problems. At the higher levels,
determines network provisioning requirements in cooperation with other departments and oversees the implementation of new
services. Responsible for optimizing current systems and anticipating future system needs. Selects, develops, and evaluates

Job Descriptions
personnel to ensure the efficient operation of the function.

Customer Service / Field Support - Circuit Provisioning CS.FSCP.P1-6 Responsible for the ordering, tracking, and overall coordination required for circuit installations. Analyzes service requests to
Support - Infrastructure determine circuit requirements and priorities. Uses provisioning tools to process customer service orders and activate service.
Customer Service / Field Support - Field Services CS.FSFS.M1-6 Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and
Support Engineering - Infrastructure engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules
personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical
problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the
efficient operation of the function. See also, Field Support - In-House Services / Repair focus if responsible for performing services
and repairs od company's products without traveling to client sites.
Customer Service / Field Support - Field Services CS.FSFS.P1-6 Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary
Support Engineering - Infrastructure diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of
system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on
administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem
resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not
limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support. If
employee is primarily responsible for applications/systems engineering, match to the appropriate position in the engineering
function. See also, Field Support - In-House Services / Repair focus if responsible for performing services and repairs od company's
products without traveling to client sites.
Customer Service / Field Support - Field Services CS.FSFS.S1-5 This is a Technician role. Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or
Support Engineering - Infrastructure installation of company product(s). This job may include any aspect of product field support, including system hardware and
software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on
operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective
repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
See also, Field Support - In-House Services / Repair focus if responsible for performing services and repairs od company's products
without traveling to client sites.
Customer Service / Field Support - In-House Services / CS.FSIS.M1-6 Directs the coordination of technical and administrative support activities for an established company repair site(s) or service center.
Support Repair - Infrastructure Manages individuals performing repair, preventative maintenance and service, and engineering change upgrades for products.
Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains
communication with design management and specialists in resolving technical problems and/or bringing problems to the design
department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function. See also, Field
Support - Field Services Engineering focus if responsible for performs repairs and services at client sites or both client sites and
company service sites.
Customer Service / Field Support - In-House Services / CS.FSIS.S1-5 Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses
Support Repair - Infrastructure mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of
repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-
based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. See also, Field
Support - Field Services Engineering focus if responsible for performs repairs and services at client sites or both client sites and
company service sites.
Customer Service / Field Support - Multi-Focus - CS.FSMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Customer Service / Field Support - Multi-Focus - CS.FSMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Customer Service / Field Support - Multi-Focus - CS.FSMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities

Job Descriptions
Customer Service / Field Support - Network Control - CS.FSNC.M1-6 Oversees Network Operations Center (NOC) staff. Ensures the performance of a network through monitoring of traffic,
Support Infrastructure performance, and network configuration. Identifies network problems and oversees resolution of issues. At higher levels, determines
the strategic direction of the network system. Selects, develops, and evaluates personnel to ensure the efficient operation of the
function.
Customer Service / Field Support - Network Control - CS.FSNC.P1-6 Works with technicians involved with proper maintenance and operation of telecommunications systems and equipment. Identifies
Support Infrastructure network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources
required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop
strategies to restore or activate services. Interacts with field engineers, core engineers, and transmission and RF staff regarding
ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on
network performance, trouble-shooting results, and routine maintenance of network elements.
Customer Service / Field Support - Network Control - CS.FSNC.S1-5 Achievement of objectives is generally measured by product up time. Performs as the first line of defense to take appropriate action
Support Infrastructure toward resolving network problems as they appear. Detects, analyzes, and resolves network switching and transmission system
problems while minimizing impact on customer service. Differentiates between primary and secondary network failures. Based on
the severity or type of event, determines what additional resources are required. Issues service interruption reports to requisite
government agencies.
Customer Service / Field Support - Telecommunication CS.FSTI.M2-6 Manages the installation and maintenance of telecommunications and network equipment. Responsible for planning, organizing, and
Support Installation / Maintenance - directing all operations with respect to installation support, service, major moves and adds and changes. Ensures that all functions
Infrastructure performed meet customer and company specifications and satisfaction, within contractual commitments, and budget. Responsible
for coordinating with other departments. May interface with customers on-site. Selects, develops, and evaluates personnel to ensure
Customer Service / Field Support - Telecommunication CS.FSTI.P1-6 Installs, tests and repairs telecommunications and network equipment. Interfaces with client at client site. Performs all functions to
Support Installation / Maintenance - meet customer and company specifications and to client’s satisfaction.
Infrastructure
Customer Service / Field Support - Technical Support CS.FSTS.M2-6 Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing,
Support Engineering - Infrastructure troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer
systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to
situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability and
maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer
installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Customer Service / Field Support - Technical Support CS.FSTS.P1-6 Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting,
Support Engineering - Infrastructure repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or
wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning
equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or
sophisticated in nature. In software companies this job generally interacts directly with the customer/user where the product is
highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less
sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact
with product support when the customer’s problem cannot be resolved directly.
Customer Service / Remote Support - Technical Support CS.RSTS.M2-6 Directs, supervises and manages the activities of the team responsible for providing remote application and infrastructure support,
Support Engineering - Infrastructure provides support for escalations. Prepares and leads technical presentations for team to improve the technical capability of the team.
Builds strong, positive relationship with the customers and manages SLAs and maintenance agreements. Participates and contributes
to disaster recovery planning and testing. Completes documentation and records as necessary. Requires strong knowledge of
software applications, operating platforms and business continuity. Selects and develops personnel, conducts appraisals, provides
feedback, manages career and learning of the team. End to end people management responsibilities for the assigned group or team.

Job Descriptions
Customer Service / Remote Support - Technical Support CS.RSTS.P1-6 Provides remote application support by effectively responding to complex customer queries, diagnosing and thereby resolving
Support Engineering - Infrastructure customer issues/ bug fixing, and also acts as a conduit between the customer and the engineering teams. Requires strong
communication and customer management skills along with good technical understanding of products/ services offered by
companies. Also, provides support for remotely managing the IT infrastructure of an external client organization, remotely manages
servers, network devices, storage devices, IT security devices etc. of a company. The services include the remote system monitoring
of the following: data center, networks (WAN and/or LAN including switches, routers, and hubs), database administration,
desktops, servers and related peripherals and e-mail systems.
Customer Service / Training - Course Development - CS.TRCO.M2-6 Oversees the design and development of technical product training curriculum, course outlines, workbooks and other content. Uses a
Support Infrastructure variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions. Identifies inefficiencies
and ways to address them. Creates leadership development programs.
Customer Service / Training - Course Development - CS.TRCO.P1-6 Designs and develops technical product training curriculum and content that may use a variety of delivery methods including
Support Infrastructure instructor-led courses, virtual, web-based or other learning solutions. Ensures that training courses address all levels of customers in
the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course
workbooks, presentations and trainer notes. May use web-based courseware or other online learning development tools/software to
create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and
knowledge assessments. Interfaces with engineering to develop specifications for course content. Facilitates testing and evaluation
of training material with stakeholders for technical integrity.
Customer Service / Training - Customer / Technical CS.TRCT.M2-6 Directs the activities of customer and/or employee training in the operation of company products. Plans course design and support
Support Training - Infrastructure documentation. Ensures training program(s) meets company and customer objectives. Maintains communication with customers to
ensure effectiveness of training. Requires understanding of current product use and application. Coordinates the staffing and
scheduling of in-house and field training. May have responsibility for training Sales Representatives. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. See also, Learning & Development - Training focus if
responsible for internal employee development training activities.
Customer Service / Training - Customer / Technical CS.TRCT.P1-6 Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. Interacts
Support Training - Infrastructure with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans from engineering
documentation, field service requirements or software documentation. Works with engineering, technical support and manufacturing
to ensure that course material reflects current product features. Instructs participants in both classroom lectures and laboratory
sessions. Follows up to determine applicability of course material. See also, Learning & Development - Training focus if responsible
for internal employee development training activities.
Customer Service / Customer Service / Support - Other CS.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Support Area - Multi-Focus - Infrastructure described in any of the focuses in this area.
Customer Service / Customer Service / Support - Other CS.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Customer Service / Customer Service / Support - Other CS.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Energy & Mining Field Operations - Head of Drilling EO.FODD.E1-4 Head of Drilling Operations leads the Drilling Operations area for the entire firm. Single incumbent position.
Operations Operations - Corporate - Executive
Energy & Mining Field Operations - Head of Battery EO.FOHB.E1-2 Head of Battery Storage Operations leads the Battery Storage Operations area for the entire firm. Single incumbent position.
Operations Storage Operations - Corporate -
Executive
Energy & Mining Field Operations - Head of Mining EO.FOHM.E1-2 Head of Mining Operations leads the Mining Operations area for the entire firm. Single incumbent position.
Energy & Mining Field Operations - Head of Solar EO.FOHS.E1-2 Head of Solar Operations leads the Solar Operations area for the entire firm. Single incumbent position.
Energy & Mining Field Operations - Head of Wind EO.FOHW.E1-2 Head of Wind Operations leads the Wind Operations area for the entire firm. Single incumbent position.

Job Descriptions

Energy & Mining Field Operations - Head of Pipeline EO.FOPC.E1-5 Head of Pipeline Operations for the entire firm. Oversees and leads transmission gas control, compression systems, and facility
Operations Operations - Corporate - Executive optimization and pipeline fuel process functions. Directs and ensures the attainment of obligations to customers, system reliability,
safe operations, and system efficiency. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining Field Operations - Head of EO.FOTC.E1-5 Head of Transmission leads the Transmission area for the entire firm. Single incumbent position.
Operations Transmission - Corporate -
Executive
Energy & Mining Field Operations - Head of Terminal EO.FOTD.E1-5 Head of Terminal Operations for the entire firm. Ensure that access to liquid petroleum products, storage of products in tanks, and
Operations Operations - Corporate - Executive delivery of products to customers at terminal truck loading racks are planned and executed with minimal lag or disruption. Single
Energy & Mining Geology - Head of Geology - EO.GEGD.E1-4 Head of Geology for the entire firm. Responsible for the overall development of geo-science initiatives to support exploration and
Operations Corporate - Executive production activities within the company. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining General - Head of Asset EO.GLAD.E1-4 Head of Asset Management leads the Asset Management area for the entire firm. Single incumbent position.
Operations Management - Corporate - Executive
Energy & Mining General - Regulated Business - EO.GLBX.E1-4 Responsible for overseeing the Regulated Business area in a sub-part of the overall organization (e.g., Group, Region, Division,
Operations Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level. May include an electric
utility, a gas utility, or a combined electric and gas utility. Select Corporate, Group or Division, as appropriate for each match for
Executive Scope of Responsibility. If incumbent is responsible for regulated businesses for the entire firm match to Top Regulated
Business - Corporate.
Energy & Mining General - Head of Control EO.GLCD.E1-4 Head of Control Operations leads the Control Operations area for the entire firm. Single incumbent position.
Energy & Mining General - EPC - Executive - EO.GLCM.E1-4 The Executive Focus attribute is reserved for roles that cannot be matched to a Top or Head role in the function or area. This is
Operations Executive typically because the incumbent is at business unit (e.g., group, division, region, country) and not at the Corporate organization
level; the role is multi-incumbent; or oversees part of the function/area rather than the whole function/area.
Energy & Mining General - Nuclear - Executive - EO.GLCX.E1-4 Responsible for overseeing the Nuclear area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is
Operations Executive one of several executives responsible for oversight of the function at the Corporate level. Functional head overseeing activities
related to nuclear power. Duties include nuclear plant operations, core analysis, emergency planning, licensing, and nuclear support
services. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility. If incumbent is
responsible for Nuclear for the entire firm match to Top Nuclear - Corporate.
Energy & Mining General - Head of Distribution EO.GLDD.E1-5 Head of Distribution (Energy Services) leads the distribution facilities for the entire firm. Single incumbent position.
Operations (Energy Services) - Corporate -
Executive
Energy & Mining General - Exploration & Production EO.GLEX.E1-4 Responsible for overseeing the Exploration and Production area in a sub-part of the overall organization (e.g., Group, Region,
Operations - Executive - Executive Division, Country) or is one of several executives responsible for oversight of the function at the Corporate level. Responsible for
overseeing a portion of the company’s exploration, production, drilling, and land efforts. Participates in long-term corporate
planning along with other senior management functions. Select Corporate, Group or Division, as appropriate for each match for
Executive Scope of Responsibility. If incumbent is responsible for exploration and production for the entire firm match to Top
Exploration & Production - Corporate.
Energy & Mining General - Head of Gathering & EO.GLGD.E1-5 Head of Gathering & Processing for the entire firm. Leads the development of major greenfield gas and crude oil gathering and
Operations Processing - Corporate - Executive processing systems for the corporation. Responsible for strategic planning, budgeting, financial performance, construction of
pipeline and plant operations. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining General - Gas - Executive - EO.GLGX.E1-4 The Executive Focus attribute is reserved for roles that cannot be matched to a Top or Head role in the function or area. This is
Energy & Mining General - Head of Land Permits / EO.GLLD.E1-4 Head of Land Permits / Negotiations leads the Land Permits/Negotiations area for the entire firm. Single incumbent position.

Job Descriptions
Operations Negotiations - Corporate - Executive

Energy & Mining General - Mining - Executive - EO.GLMX.E1-4 The Executive Focus attribute is reserved for roles that cannot be matched to a Top or Head role in the function or area. This is
Energy & Mining General - Non-Regulated Business - EO.GLNX.E1-4 Responsible for overseeing the Non-Regulated Business area in a sub-part of the overall organization (e.g., Group, Region, Division,
Operations Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level. The highest authority for
non-regulated businesses, responsible for strategic decisions regarding the organizations’ non-regulated operations. Select
Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility. If incumbent is responsible for
non-regulated businesses for the entire firm match to Top Non-Regulated Business - Corporate.
Energy & Mining General - Offshore Business - EO.GLOX.E1-4 The Executive Focus attribute is reserved for roles that cannot be matched to a Top or Head role in the function or area. This is
Operations Executive - Executive typically because the incumbent is at business unit (e.g., group, division, region, country) and not at the Corporate organization
Energy & Mining General - Power Business - EO.GLPX.E1-4 The Executive Focus attribute is reserved for roles that cannot be matched to a Top or Head role in the function or area. This is
Operations Executive - Executive typically because the incumbent is at business unit (e.g., group, division, region, country) and not at the Corporate organization
Energy & Mining General - Rates / Regulatory - EO.GLRX.E1-4 Responsible for overseeing the Rates / Regulatory area in a sub-part of the overall organization (e.g., Group, Region, Division,
Operations Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level. Responsible for representing
the company on rate matters before local, state, and federal commissions. Oversees documentation for and testimony about rate
schedules. Also responsible for overall rate structure and usage. Select Corporate, Group or Division, as appropriate for each match
for Executive Scope of Responsibility. If incumbent is responsible for Rates / Regulatory for the entire firm match to Top Rates /
Regulatory - Corporate.
Energy & Mining General - Top EPC - Corporate - EO.GLTC.E3-5 The Top EPC leads the Engineering, Procurement, & Construction (EPC) area for a Division, Group or for the entire firm. Single
Operations Executive incumbent position leading the function at a Group or Division or responsible for a sub-part of the function at Corporate.
Energy & Mining General - Head of Transmission & EO.GLTD.E1-5 Head of Transmission & Distribution for the entire firm. Functional head responsible for all activities related to planning for and
Operations Distribution - Corporate - Executive operation of transmission and distribution systems for the corporation. Oversees the maintenance, improvement, and construction of
all transmission and distribution facilities. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining General - Top Exploration & EO.GLTE.E1-5 Top executive responsible for the Exploration & Production function for the entire firm. Top executive responsible for overseeing
Operations Production - Corporate - Executive the company’s entire exploration, production, drilling, and land efforts. Participates in long-term corporate planning along with
other senior management functions. If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function
match to Exploration & Production - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining General - Top Gas - Corporate - EO.GLTG.E1-5 Top Gas leads the Gas business(es) for the entire firm. Single incumbent position.
Operations Executive
Energy & Mining General - Top Mining - Corporate - EO.GLTM.E3-5 Top Mining leads the Mining business(es) for the entire firm. Single incumbent position.
Operations Executive
Energy & Mining General - Top Non-Regulated EO.GLTN.E1-5 Top executive responsible for the Non-Regulated business(es) for the entire firm. The highest authority for multiple non-regulated
Operations Business - Corporate - Executive businesses, responsible for strategic decisions regarding the organizations’ non-regulated operations. If responsible for a
Group/Region/Division/Country or a sub-part of the Corporate function match to Non-Regulated Business - Executive. Single
Energy & Mining General - Top Offshore Business - EO.GLTO.E3-5 Top Offshore Business leads the Offshore business(es) for the entire firm. Single incumbent position.
Operations Corporate - Executive
Energy & Mining General - Top Power Business - EO.GLTP.E3-5 Top Power Business leads the Power business(es) for the entire firm. Single incumbent position.
Operations Corporate - Executive
Energy & Mining General - Top Regulated Business - EO.GLTR.E1-5 Top executive responsible for the Regulated business(es) for the entire firm. The highest authority for the organization’s regulated
Operations Corporate - Executive utility business. This may include an electric utility, a gas utility, or a combined electric and gas utility. If responsible for a
Group/Region/Division/Country or a sub-part of the Corporate function match to Regulated Business - Executive. Single incumbent

Job Descriptions

Energy & Mining General - Top Rates / Regulatory - EO.GLTT.E1-5 Top executive responsible for the Rates / Regulatory function for the entire firm. Functional head responsible for representing the
Operations Corporate - Executive company on all rate matters before local, state, and federal commissions. Oversees documentation for and testimony about rate
schedules. Also responsible for overall rate structure and usage. If responsible for a Group/Region/Division/Country or a sub-part of
the Corporate function match to Rates / Regulatory - Executive. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Energy & Mining General - Top Nuclear - Corporate - EO.GLTU.E1-5 Top executive responsible for the Nuclear function for the entire firm. Functional head overseeing all company activities related to
Operations Executive nuclear power. Duties include nuclear plant operations, core analysis, emergency planning, licensing, and nuclear support services.
If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function match to Nuclear - Executive. Single
Energy & Mining General - Top Renewables - EO.GLTW.E1-5 Top executive responsible for the Renewables business(es) for the entire firm. Responsible for strategy setting, profitability and
Operations Corporate - Executive growth of the company's renewable energy business. If responsible for a Group/Region/Division/Country or a sub-part of the
Corporate function match to Renewables Business - Executive. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Energy & Mining General - Renewables - Executive - EO.GLWX.E1-4 Responsible for overseeing the Renewables area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or
Operations Executive is one of several executives responsible for oversight of the function at the Corporate level. Responsible for strategy setting,
profitability and growth of the renewable energy business. Select Corporate, Group or Division, as appropriate for each match for
Executive Scope of Responsibility. If incumbent is responsible for Renewables for the entire firm match to Top Renewables -
Corporate.
Energy & Mining Plant Operations - Fossil/Hydro EO.POFM.E1-4 The highest authority for multiple Fossil or Hydro plants. Responsible for the daily operations, efficiency, safety, and quality. If
Operations Power Plant-Manager (Multiple- responsible for a single plant, match to Fossil/Hydro Plant Manager (Single Plant). Single incumbent position at each plant(s). Select
Plants) - Executive Plant for Executive Scope of Responsibility.
Energy & Mining Plant Operations - Fossil/Hydro EO.POFS.E1-4 The highest authority in a single Fossil or Hydro plant. Responsible for the daily operations, efficiency, safety, and quality. Single
Operations Power Plant-Manager (Single-Plant) incumbent position at each plant(s). Select Plant for Executive Scope of Responsibility.
- Executive
Energy & Mining Plant Operations - Head of Power EO.POHC.E1-5 Head of Power Generation for the entire firm. Accountable for the strategic direction, general management, and control of the affairs
Operations Generation - Corporate - Executive and property of the company. Responsible for establishing short-term and long-range objectives, plans, and policies. Reviews the
general progress of the company to assure achievement of goals and objectives. Directs the business of the company with the
objective of providing maximum profit and return on investment capital. Responsible for establishing and maintaining satisfactory
partner, community, and government relations. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining Plant Operations - Head of Power EO.POHD.E1-4 Head of Power Plant Operations for the entire firm. Responsible for the company's plant operations including operations and
Operations Plant Operations- Corporate - maintenance, engineering, and environmental compliance. Responsible for maximizing profits through operations of self-operated
Executive projects and/or third-party operating activities. Develops operations objectives, policies, and strategies. May be responsible for
supporting project development with regard to engineering, operating, and environmental activities. Single incumbent position.
Select Corporate for Executive Scope of Responsibility. Plant managers should be matched to Fossil/Hydro Plant Manager or
Nuclear Plant Manager.
Energy & Mining Plant Operations - Head of Liquified EO.POLN.E1-4 Head of Liquefied Natural Gas (LNG) operations area for the entire firm. Directs all plant activities including, but not limited to,
Operations Natural Gas - Corporate (LNG) - maintenance projects, work procedures and operating practices. Oversees operating and maintenance plans to include required
Executive compliance inspections, periodic testing, preventative maintenance and effective record keeping. Single incumbent position. Select
Energy & Mining Plant Operations - Head of Mining EO.POMP.E1-2 Head of Mining Processing Plant leads the mining processing plant area for the entire firm. Single incumbent position.
Operations Processing Plant - Corporate -
Executive
Energy & Mining Plant Operations - Nuclear Power EO.PONM.E1-5 The Nuclear Power Plant-Manager (Multiple-Plants) leads more than one nuclear power plants. Single incumbent position. Typical
Operations Plant-Manager (Multiple-Plants) - reporting to the Power Plant - Corporate. Single incumbent position leading the function at a Group or Division or responsible for a

Job Descriptions
Executive sub-part of the function at Corporate.

Energy & Mining Plant Operations - Nuclear Power EO.PONS.E1-5 The Nuclear Power Plant-Manager (Single-Plant) leads a single nuclear power plant. Single incumbent position leading the function
Operations Plant-Manager (Single-Plant) - at a Group or Division or responsible for a sub-part of the function at Corporate.
Executive
Energy & Mining Plant Operations - Head of Nuclear EO.POOC.E1-5 Head of the Nuclear Operations area for the entire firm. Responsible for day-to-day operations of nuclear power plants. Participates
Operations Operations- Corporate - Executive in setting strategic direction and overseeing special nuclear projects. Second highest nuclear executive. Single incumbent position.
Energy & Mining Plant Operations - Head of Plant EO.POPC.E1-4 Head of Plant Operations leads the Plant Operations Function for the entire firm. Single incumbent position.
Energy & Mining Plant Operations - Head of EO.POPD.E1-5 Head of Production & Storage leads the Production & Storage area for the entire firm. Single incumbent position.
Operations Production & Storage - Corporate -
Executive
Energy & Mining Plant Operations - Head of Refinery EO.PORF.E1-5 Head of the Refining area for the entire firm. Top executive responsible for all of the refining operations at the corporation. Single
Operations - Corporate - Executive incumbent position. Select Corporate for Executive Scope of Responsibility.
Energy & Mining Plant Operations - Head of EO.PORP.E1-2 Head of Renewables Plant Operations leads the renewables plant area for the entire firm. Multi-incumbent position.
Operations Renewables Plant - Corporate -
Executive
Energy & Mining Transport Operations - Head of EO.TOTC.E1-5 Head of Transportation & Storage Operations leads the Transportation & Storage Operations area for the entire firm. Single
Operations Transportation & Storage Operations incumbent position.
- Corporate - Executive
Engineering Development Engineering - Top EN.DVDD.E1-5 Top executive responsible for overseeing the overall technology product development/engineering functions for the entire firm.
Development Engineering - Responsibilities include overseeing the creation, development and design of all of the company’s products, engineering services, and
Corporate - Executive may include the research function. Responsible for all technology product development/engineering functions on a global basis. Top
technical/scientific position in organization. If primarily responsible for the research function, match to Head of Research -
Corporate. If responsible for overall gaming product development, match to Game Development. If role’s focus is software and/or
technology product strategy, product roadmap and lifecycle of the product, match to Technology Product Management; if role is not
responsible for Software and/or Hardware products match to Head of Product Management. If incumbent is not responsible for
development engineering for the entire firm match to Development Engineering - Executive or Top Development Engineering -
Business Unit. If focus of role is industrial engineering rather than software/hardware engineering match to Top Engineering. If
responsible for a Group/Region/Division/Country match to Top Development Engineering - Business Unit. If responsible for a sub-
part of the Corporate function match to Development Engineering - Executive. Single incumbent position. Select Corporate for
Engineering Development Engineering - EN.DVMF.E1-4 Responsible for overseeing Development Engineering functions but is not a match to the Top Development Engineering - Corporate
Development Engineering - role or any of the Information Technology function Head roles. May be responsible for overseeing the technology development
Executive - Executive engineering function in a sub-part of the overall organization (other than a Group, Region, Division, Country), a part of the
organization’s product development/engineering functions, such as hardware, software, systems, telecommunications, or product
design and engineering, or is one of several executives responsible for oversight of the function at the Corporate level.
Responsibilities include overseeing the creation, development, and design of the organization’s products, engineering services, and
may include the research function. If incumbent is responsible for development engineering for a business unit, match to Top
Development Engineering - Business Unit. Select Corporate, Group or Division, as appropriate for each match for Executive Scope
of Responsibility.
Engineering General - Chief Technical Officer - EN.GLCC.E1-5 Top executive responsible for creating and communicating the company’s technical/scientific vision and strategy. Works with the
Corporate - Executive senior executive team at a peer level and is either an individual contributor or may manage a small staff; the position does not
oversee the company’s entire product development/engineering function. If responsible for overseeing the company’s overall
software and/or hardware product development/engineering function, match to Head of Development Engineering. If role is focused

Job Descriptions
on scientific strategic research consider matching to Chief Scientific Officer.

Engineering General - Top Development EN.GLDB.E1-4 Top executive responsible for overseeing the overall technology product development/engineering functions in a business unit (e.g.,
Engineering - Business Unit - group, region, division, country). Responsibilities include overseeing the creation, development and design of all of the company’s
Executive products, engineering services, and may include the research function. Responsible for all technology product
development/engineering functions on a global basis. Top technical/scientific position in organization. Make sure to select Group or
Division for Executive Scope of Responsibility. Single incumbent at each business unit.
Engineering General - Top Engineering - EN.GLEB.E1-4 Top executive responsible for industrial engineering and technical requirements of production operations in a business unit (e.g.,
Business Unit - Executive group, region, division, country). This includes tooling, process engineering, production sequence, the solution of critical
manufacturing engineering problems, the analysis of methods to reduce operating time and cost, and optimizing product design for
purposes of manufacturing. If incumbent is responsible for software and/or hardware engineering match to Top Development
Engineering - Business Unit. Make sure to select Group or Division for Executive Scope of Responsibility. Single incumbent at each
business unit.
Engineering General - Fellow - Executive EN.GLFE.E1 Top individual contributor technical position in the organization; equivalent to the VP-level or higher, and is more senior than the
highest level in a typical six-level engineer job family in the Professional/Individual Contributor category. Position is reserved for a
limited number of incumbents; typical titles include Fellow, Chief Scientist, or Consultant. Oversees applied research or advanced
engineering in the development of new products, materials, or processes. Directs and coordinates activities necessary to complete
major projects, requiring a wide variety of technical skills. Consults with and provides guidance to senior management and a number
of departments on advanced technical issues. Position requires an advanced college degree and is recognized as a published expert
within the particular discipline. Top individual contributor technical position in organization (higher than level 6 Engineer in typical
Professional/Individual Contributor job family). Select Corporate for Executive Scope of Responsibility.
Engineering General - Engineering - Executive - EN.GLMF.E1-4 Responsible for overseeing industrial engineering functions but is not a match to the Top Engineering role or any of the Engineering
Executive function Head roles. Works with the organization’s senior executive team at a peer level and is either an individual contributor or
may manage a small staff; the position does not oversee the organization’s entire industrial product development/engineering
function. Incumbents focused on software and/or hardware should be matched to Development Engineering - Executive. If
incumbent is responsible for Engineering at a business unit (e.g., Group, Region, Division, Country) match to Top Engineering -
Business Unit. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Engineering General - Senior Fellow - Executive EN.GLSF.E3 Top individual contributor technical position in the organization; equivalent to the VP-level or higher, and is more senior than the
highest level in a typical six-level engineer job family in the Professional Individual Contributor category. Position is reserved for a
limited number of incumbents; typical titles include Fellow, Chief Scientist, or Consultant. Oversees applied research or advanced
engineering in the development of new products, materials, or processes. Directs and coordinates activities necessary to complete
major projects, requiring a wide variety of technical skills. Consults with and provides guidance to senior management and a number
of departments on advanced technical issues. Position requires an advanced college degree and is recognized as a published expert
within the particular discipline. Top individual contributor technical position in organization (higher than level 6 Engineer in typical
Professional Individual Contributor job family).
Engineering General - Top Engineering - EN.GLTC.E1-5 Top executive responsible for industrial engineering and technical requirements of production operations for the entire firm. This
Corporate - Executive includes tooling, process engineering, production sequence, the solution of critical manufacturing engineering problems, the analysis
of methods to reduce operating time and cost, and optimizing product design for purposes of manufacturing. If incumbent is
responsible for software and/or hardware engineering match to Top Development Engineering - Corporate. If responsible for a
Group/Region/Division/Country match to Top Engineering - Business Unit. If responsible for a sub-part of the Corporate function
match to Engineering - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Engineering Product Management - Head of EN.PGHC.E1-4 Top executive responsible for oversight of the technology product strategy, roadmap and lifecycle of the entire firm’s overall
Technology Product Management - product portfolio. Defines and drives the business plan, short- and long-term growth strategy and positioning of the company’s
Corporate - Executive products in the market. Directs the end-to-end leadership of new and existing products from inception through all phases of the
products’ lifecycle. If incumbent oversees product development for the overall organization, report to Head of Product
Development. If role is not responsible for software or hardware products match to Head of Product Management - Corporate.

Job Descriptions

Engineering Product Management - Technology EN.PGMF.E1-4 Responsible for overseeing the Technology Product Management area in a sub-part of the overall organization (e.g., Group, Region,
Product Management - Executive - Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for
Executive designing, developing and managing activities for a specific hardware or software product or group of products from product
definition and planning through production, release, and end of life. Serves as the central resource with design, process,
manufacturing, test, quality, and marketing as the product(s) move to production and distribution. If role is not responsible for
Software or Hardware products match to Product Management - Executive. Select Corporate, Group or Division, as appropriate for
Engineering Engineering - Other Area - Multi- EN.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Engineering function. Select Corporate, Group
Focus - Executive or Division, as appropriate for each match for Executive Scope of Responsibility.
Engineering Construction - Construction - EN.CNCN.M1-6 Oversees the remodeling and/or construction of new and existing locations from start to finish. Identifies and manages fixes to
Infrastructure potential construction safety issues. Communicates construction progress/issues to internal/external stakeholders. May require an
understanding of laws, regulations, and building codes that impact the project.
Engineering Construction - Construction - EN.CNCN.P1-6 Produces and analyzes project designs for the remodeling and/or construction of new and existing locations from start to finish.
Infrastructure Surveys job site, reviews local laws and codes including environmental issues to resolve any issues before construction begins.
Prepares report on findings. Collaborates with project stakeholders (e.g., government agencies, contractors, subcontractors).
Performs site inspections.
Engineering Construction - Construction - EN.CNCN.S1-5 Supports the remodeling and/or construction of new and existing locations from start to finish. Assists with setting up of the work
Infrastructure and project schedules and maintaining and updating project punch lists. Maintains records and lists of safety or other construction
issues. Gathers and logs sign-offs, operation/maintenance manuals, redline drawings, and other required documents to close out the
projects. Prepares reports on construction progress. Works with contractors, sub-contractors and estimating groups on tracking
budgets and invoicing. May send out and track the Request for Information (RFI) documents for each project.
Engineering Technical / Product Communication EN.TPLL.M2-6 Oversees language translation and cultural editing of company software products, web content, media content, graphics, user
- Language / Localization - interface elements and other marketing, technical or product documentation. Works with product development, marketing and other
Infrastructure internal teams to determine translation needs and requirements. Coordinates and delegates tasks to localization team to adapt
material to meet high linguistic quality and cultural requirements. Selects, develops and evaluates personnel ensuring the efficient
operation of the function.
Engineering Technical / Product Communication EN.TPLL.P1-6 Translates, proofs, and edits company’s software products, web content, graphics, user interface elements, and other marketing,
- Language / Localization - technical or product documentation from one language to another. Works with localization teams to adapt material to meet high
Infrastructure linguistic quality and cultural requirements. Creates and maintains product specific terminology glossaries and language style guides
to ensure consistency and cultural conformity. May require some experience using translation, localization, or publication tools.
Typically requires bilingual or multilingual language skills and/or degree in translation or linguistics. If technical skills (e.g.
programming actual code) are required to perform the localization of company’s product, match to Localization Engineer. If
responsible for translation of documents such as corporate communications, presentations, proposals, etc. match to Translator.
Engineering Technical / Product Communication EN.TPTP.M1-6 Manages the preparation, production, and reproduction of company publications. Plans, schedules, assigns, and reviews work. Sets
- Technical Publications - and maintains publication standards. Manages the printing and binding of manuals, brochures, forms, stationery and promotional
Infrastructure literature. May work with outside vendors for publication materials. Coordinates the development of printing capabilities internally
and with outside vendors. Works with others in scheduling and handling production requests for reproduction copy and artwork
from other departments. Provides for inventory control and storage of printed materials. Reviews material, equipment, and
manpower requirements, prepares cost analyses for new programs and administers publications budget. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function.
Engineering Technical / Product Communication EN.TPTP.P1-6 Edits, rewrites and authenticates technical user manuals, application papers, product descriptions, data sheets and specification
- Technical Publications - books. Receives text from technical staff and rewrites documentation in a clear and concise style. Improves editorial and visual
Infrastructure standards for documents and recommends new designs, layouts and procedures as needed. Employees whose primary responsibility
is writing/creating documents of a technical nature should be matched to Technical Writer.

Job Descriptions
Engineering Technical / Product Communication EN.TPTP.S1-5 Performs support tasks in the planning, layout and preparation of artwork for inclusion in technical manuals, reports, product
- Technical Publications - brochures, displays and presentations. Prepares charts, graphs and two- and three-dimensional drawings from rough sketches,
Infrastructure models, written or verbal direction and/or engineering drawings. Determines composition of technical illustrations and selects
views, angles, perspectives and projections necessary for presentation. May select techniques best suited to produce desired visual
effects and recommend methods and medium to convey desired effect. May coordinate requirements with users to determine
illustrative objectives.
Engineering Technical / Product Communication EN.TPTW.M2-6 Manages the content aspects of paper, multimedia or web-based company technical documentation and publications. Directs the
- Technical Writing - Infrastructure activities of the technical writing staff. Works with functional departments to ensure timely development of data for inclusion in
technical manuals and work schedules for meeting deadlines. Reviews manuals and data to ensure editorial and format consistency.
Manages the gathering of technical materials needed for development of data for inclusion. Recommends formats responsive to
technical and customer requirements. See also, Engineering Services - Document Control focus if responsible for tracking
documents and coordinating activities within product development, engineering services or manufacturing.
Engineering Technical / Product Communication EN.TPTW.P1-6 Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-
- Technical Writing - Infrastructure based publications and user sites; may produce content for embedded user assistance technology. Conducts interviews with various
users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-
based documents for nontechnical and technical users. May document engineering processes and specifications. Recommends
formats responsive to technical and customer requirements. Produces products that conform to the company documentation and
quality assurance standards. See also, Engineering Services - Document Control focus if responsible for tracking documents and
coordinating activities within product development, engineering services or manufacturing.
Engineering Engineering - Other Area - Multi- EN.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Focus - Infrastructure described in any of the focuses in this area.
Engineering Engineering - Other Area - Multi- EN.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Engineering Engineering - Other Area - Multi- EN.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Engineering Application Services - Application EN.ASAI.M2-6 Directs, reviews and supervises the development, support, maintenance and implementation of projects focused on middleware
Integration - Technology integration, designs and manages the technical requirements and builds integration flow diagrams. Responsible for complete end to
end project management for the assigned project(s) which includes project planning, delivery, client interaction, trouble shooting
and tracking utilization for the team. Requires sound technical knowledge of middleware technologies like Tibco, IBM WebSphere
etc. combined with reasonable understanding of business issues. Has the ability to correlate technical issues with business
environment. Advanced project and people management skills are required. Responsible for conducting appraisals, feedback &
handling work allocations for direct reports & reviewing the same for indirect reports. End to end people management
responsibilities for the assigned group. Interacts with internal and/or external clients and customers to plan, negotiate and interpret
information on projects and unit operations. Consults with senior management. Responsible for managing the career growth,
motivation & retention for the assigned group
Engineering Application Services - Application EN.ASAI.P1-6 Works in middleware integration and on related support & troubleshooting to build applications or integrate in-house applications,
Integration - Technology databases and systems with any third party applications. Develops and maintains application interfaces on tools such as Tibco
Middleware, IBM WebSphere, etc. They should have the ability to develop integration flows and technically own and manage
various elements of the solution.
Engineering Application Services - Cloud EN.ASCD.M2-6 Directs, reviews and supervises the development, support, maintenance and implementation of projects focused on cloud based
Development - Technology applications through a team. Responsible for complete end to end project management for the assigned project(s) which includes
project planning, delivery, client interaction, trouble shooting and tracking utilization for the team. Drives the application of
principles, theories and concepts based on the Cloud Stack and determines the best course of action. Resolves complex problems of
department wide operations. Requires sound technical knowledge combined with reasonable understanding of business issues. Has
the ability to correlate technical issues with business environment. Advanced project and people management skills are required.

Job Descriptions
Responsible for conducting appraisals, feedback & handling work allocations for direct reports & reviewing the same for indirect
reports. End to end people management responsibilities for the assigned group. Interacts with internal and/or external clients and
customers to plan, negotiate and interpret information on projects and unit operations. Consults with senior management.
Responsible for managing the career growth, motivation & retention for the assigned group
Engineering Application Services - Cloud EN.ASCD.P1-6 Plans, designs, develops, tests and troubleshoots cloud based application, works across the complete cloud stack i.e. Software as a
Development - Technology Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS) leveraging suites like Salesforce.com
cloud platform, Microsoft Office 365, Windows Azure, Google App Engine and Amazon Web Services/EC 2. Interacts with project
managers to drive an optimized solution within known constraints. The job also requires in-depth understanding of cloud storage
services such as EBS, Amazon S3, EFS etc. Involves integration of cloud applications and require knowledge of APIs, pre-scripting,
post-scripting and integration testing.
Engineering Application Services - Enterprise EN.ASEC.M2-6 Directs, reviews and supervises the development, support and implementation of content management solutions through a team.
Content Management - Technology Responsible for complete end to end project management for the assigned project(s) which includes project planning, delivery,
client interaction, trouble shooting and tracking utilization for the team. Drives the application of principles, theories and concepts
based on Enterprise Content Management, Collaboration and Document Management tools and technologies. Advanced project and
people management skills are required. Responsible for conducting appraisals, feedback & handling work allocations for direct
reports & reviewing the same for indirect reports. End to end people management responsibilities for the assigned group. Interacts
with internal and/or external clients and customers to plan, negotiate and interpret information on projects and unit operations.
Consults with senior management. Responsible for managing the career growth, motivation & retention for the assigned group
Engineering Application Services - Enterprise EN.ASEC.P1-6 Plans, designs and develops content management solutions for organizations including knowledge management, information
Content Management - Technology sourcing and optimization. Well versed with conceptual and technical understanding of knowledge management applications like
communities of practice, micro-blogging tools and other collaboration spaces and document management frameworks and
technologies . Focuses on strategizing and creating structured, accessible, reusable and relevant content management systems for the
organization. Demonstrates good knowledge of SharePoint, Tridion, Vignette, FileNet, Documentum, Adobe Experience Manager
and other CMS platforms.
Engineering Application Services - Mobile EN.ASMD.M2-6 Directs the activities of mobile applications development function for software application enhancements and other development
Development - Technology work in Android, iOS and other mobile platforms. This position oversees the analysis, design, programming, debugging, and
modification of mobile applications. Analyzes and investigates applications engineering tasks and prepares design specifications,
analysis, and recommendations. Interacts with project managers, marketing, sales, and users to define application requirements
and/or necessary modifications. May also have responsibility for testing and documentation. Requires sound technical knowledge
combined with reasonable understanding of business issues along with the ability to correlate technical issues with business
environment. Advanced project and people management skills are required. Selects and develops personnel, conducts appraisals,
provides feedback, manages career and learning of the team. End to end people management responsibilities for the assigned group
or team. Interacts with internal and/or external clients and customers to plan, negotiate and interpret critical information on projects.
Engineering Application Services - Mobile EN.ASMD.P1-6 Plans, designs, develops and tests applications for Android, iOS and other mobile platforms. Collaborates with analysts, other
Development - Technology developers and project managers to determine the requirements for custom mobile applications, the mobile program's appearance,
the functions that the application must perform and the integration requirements. Designs and codes the application using knowledge
of the mobile platform, cross-platform development tools and relevant software languages. May also work on mobile security areas
such as mobile data management required for the application. During these processes, modifications may be made until the
application functions as planned. Provides support for released applications by fixing bugs and uploading upgraded versions.
Requires expert knowledge of integrated development platforms such as Xamarin, Kony, Appcelerator, EMM/MDM, iOS SDK,
Android SDK etc.
Engineering Communication - Audio Engineering EN.COAU.M2-6 Directs and controls the activities of design, development, building and testing systems and products for the capture, manipulation,
- Technology recording and playback of audio and sound. Oversees overall development of audio systems, selecting and qualifying components,
developing and benchmarking system performance models, developing and implementing test procedures and/or evaluating and
selecting appropriate test instrumentation.

Job Descriptions
Engineering Communication - Audio Engineering EN.COAU.P1-6 Designs, develops, builds and tests systems and products for the capture, manipulation, recording and playback of audio and sound.
- Technology Interacts with device, hardware and software design teams to assist in overall development of audio systems, selecting and
qualifying components, developing and benchmarking system performance models, developing and implementing test procedures
and/or evaluating and selecting appropriate test instrumentation. Provides multi-disciplinary support to manufacturing and
production by resolving technical issues associated with components, parts, products or systems; tests new and existing designs and
documents changes through a formal engineering change notification process. May provide recommendations for cost reduction
efforts. May apply quantitative analysis in determining root cause of highly technical problems and propose, develop and implement
solutions for corrective action.
Engineering Communication - Communication EN.COCO.M2-6 Directs and manages the research, design, planning, and development of new advanced network technologies, network components
Engineering - Technology and radio frequency (RF) and/or wireless transmission. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function.
Engineering Communication - Communication EN.COCO.P1-6 Plans, designs and develops telecommunications or networking systems which also includes telecommunications product
Engineering - Technology development, network planning, radio frequency/wireless, circuit provisioning, and/or network control.
Engineering Communication - Communications EN.COCP.M2-6 Oversees activities involved in the research, design, planning, development and/or evaluation of new advanced network technologies
Product Development Engineering - by translating customer requirements or strategic business objectives into final product design. This typically includes in-depth
Technology assessment of the customer’s networked application needs, providing network modeling, simulation testing and consulting to further
clarify needs, as well as the assessment of the engineering of high-speed technology network transports to deliver application
functionality. Selects, develops and evaluates personnel to ensure the efficient operation of the function. If function is in-house
management of telecommunications systems, match to Information Systems - Telecommunications (TE.ISTC). The
Communications Product Development Engineering positions combine design and operations functions.
Engineering Communication - Communications EN.COCP.P1-6 Researches, designs, plans, develops and/or evaluates new, advanced network technologies by translating customer requirements or
Product Development Engineering - strategic business objectives into final product design. Work typically includes in-depth assessment of the customer’s networked
Technology application needs, providing network modeling and simulation testing, consulting to further clarify needs, and engineering high-
speed technology network transports to deliver application functionality. If the company does not identify telecommunications
engineers by functional designation described above, report to the Engineering function; Communications Engineering focus.
Engineering Communication - Network Planning EN.CONP.M2-6 Directs and controls the activities of design, analysis, planning and implementation of network components. Oversees the
Engineering - Technology development and evaluation of network performance criteria and measurement methods. Evaluates the analysis of the short-term or
long-term capacity needs for switching, routing transmission and signaling. Evaluates network architecture design, in addition to
feasibility and cost studies. Develops alternative routing scenarios and changes in required sequence of network activities.
Coordinates economic and population growth studies to determine impact on network capacity and development plan projections.
Selects, develops and evaluates personnel to ensure the efficient operation of the function. If the company does not identify
telecommunications engineering managers by functional designation available, match to Communications Engineering. If function
is in-house management of telecommunications systems, match to Information Systems - Telecommunications (TE.ISTC).
Engineering Communication - Network Planning EN.CONP.P1-6 Designs, analyzes, plans and modifies network components supporting customer communication implementation activities.
Engineering - Technology Develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short-term or long-
term capacity needs for switching, routing transmission and signaling. Conducts network architecture design, feasibility and cost
studies. Develops alternative routing scenarios and changes in required sequence of network activities. Conducts economic and
population growth studies to determine impact on network capacity and development plan projections. If the company does not
identify telecommunications engineers by functional designation described above, report to Communications Engineering focus.
Engineering Communication - RF / Wireless EN.CORF.M2-6 Directs activities in support of providing radio frequency (RF) and/or wireless transmission design. Oversees the design, planning,
Engineering - Technology installation and maintenance of wireless radio communications systems, including radio propagation modeling and prediction,
microwave path analysis, interference analysis, frequency coordination, cell site equipment layout, parameter definition and
ancillary equipment. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Communication - RF / Wireless EN.CORF.P1-6 Provides radio frequency (RF) and/or wireless transmission design. Designs, plans and oversees installation and maintenance of
Engineering - Technology wireless radio communications systems, including radio propagation modeling and prediction, microwave path analysis, interference

Job Descriptions
analysis, frequency coordination, cell site equipment layout, parameter definition and ancillary equipment.
Engineering Dev-Ops - Dev-Ops Engineering - EN.DODO.M2-6 Directs the activities of a DevOps function responsible for building and maintaining the tooling and infrastructure used to automate
Technology the release, deployment and upgrade processes. Combines software development and IT operations practices which shorten the
systems delivery life cycle and provide a continuous delivery platform. Area complements the efficiencies of Agile software
development methods.
Engineering Dev-Ops - Dev-Ops Engineering - EN.DODO.P1-6 Builds and maintains the tooling and infrastructure used to automate the release, deployment, and upgrade processes. Combines
Technology software development and IT operations practices which shorten the systems delivery life cycle and provide a continuous delivery
platform. Dev-Ops area complements the efficiencies of Agile software development methods.
Engineering Development Engineering - EN.DVDE.P7 This is a unique job in the Radford job architecture because it is the only individual contributor level 7 job. Employees for this job
Distinguished Engineer - rarely exist and should only be matched by individual contributors working in a technical role, typically in the research or product
Technology development function, where the position within the organization is seen as equivalent to a Senior Director-level (M6) job level. The
employee in this position is more senior than the highest level in a typical six-Radford-level engineering job family described in the
Professional Individual Contributor category leveling chart, but below the VP-level equivalent position which is matched to Fellow.
This position is reserved for a limited number of incumbents and promotion to this level is usually restricted with special approvals
or “gates”. Typical titles may include Senior Architect, Distinguished Engineer, Technologist or the like. Generally oversees
creative engineering-oriented research or advanced product development in areas such as new technologies, data applications,
product innovation, engineering materials or next generation electrical, communication or data management processes. Directs and
coordinates activities necessary to complete major projects, requiring a wide variety of technical skills. Consults with and provides
guidance to senior management and a number of departments on advanced technical issues. Position requires an advanced college
degree and is recognized as a published expert within the particular discipline. Individual contributor technical position in
organization (higher than level 6 Engineer in typical Professional Individual Contributor job family) but less than a Fellow who is
seen as equivalent to a Vice President level executive within the organization.
Engineering Development Engineering - Multi- EN.DVMF.M2-6 Most companies will be able to match to a specific development or design management position. Use this position Development
Focus - Technology Engineering only if your company does not identify development management positions by functional designations. Responsibilities
may include a combination of the following: Hardware Development: Directs, leads and manages the technical activities of a
hardware development function for electronic design, mechanical design and/or hardware reliability. If 75 percent of the time is
spent performing Systems Development, match to Software; Systems Development.
Engineering Development Engineering - Multi- EN.DVMF.P1-6 Most companies will be able to match to a specific development engineering position. Use this position if company does not identify
Focus - Technology their development engineering positions by functional designations. Plans, designs and develops hardware, software, semiconductor
or telecommunications systems. If 75 percent of the time is spent performing Systems Development, match to Software; Systems
Development.
Engineering Electronic Design - ASIC / Layout EN.EDAD.M2-6 Provides technical and managerial direction to projects in ASIC development. Often directs and may participate in the development
Design Engineering - Technology of multi-dimensional designs involving the layout of complex integrated circuits. Develops and maintains specifications and
provides planning resources and tool requirements. Evaluates final results of research and development projects to assure
accomplishment of technical objectives. Prepares and presents reports outlining the future of technical projects and makes
recommendations for actions necessary to achieve desired results. Selects, develops, and evaluates personnel to ensure the efficient
operation of the function. If managing layout/mask design for non-ASIC products, match to Layout / Mask Design.
Engineering Electronic Design - ASIC / Layout EN.EDAD.P1-6 Oversees definition, design, verification, and documentation for ASIC development. Determines architecture design, logic design
Design Engineering - Technology and system simulation. Defines module interfaces/formats for simulation. Contributes to the development of multi-dimensional
designs involving the layout of complex integrated circuits. Evaluates all aspects of the process flow from high-level design to
synthesis, place and route and timing and power use. Analyzes equipment to establish operation data, conducts experimental tests,
and evaluates results. May also review vendor capability to support development. If layout/design work is done in a non-ASIC
product environment, match to Layout / Mask Design.
Engineering Electronic Design - Analog EN.EDAN.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Engineering - Technology evaluating analog and mixed signal electronic parts, components or integrated circuitry for electronic equipment and other hardware

Job Descriptions
systems. Evaluates final results of research and development projects to assure accomplishment of technical objectives. Prepares and
presents reports outlining the outcome of technical projects and makes recommendations for actions necessary to achieve desired
results. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Those responsible for managing
employees developing products using both analog and digital engineering approaches should be matched to Electronic Design
Engineering.
Engineering Electronic Design - Analog EN.EDAN.P1-6 Designs, develops, modifies and evaluates analog and mixed signal electronic parts, components or integrated circuitry for analog
Engineering - Technology and mixed signal electronic equipment and other hardware systems. Determines design approaches and parameters. Analyzes
equipment to establish operating data. Conducts experimental tests and evaluates results. Selects components and equipment based
on analysis of specifications and reliability. May also review vendor capability to support product development. Employees
developing products using both analog and digital engineering approaches should be matched to Electronic Design Engineering.
Engineering Electronic Design - Digital EN.EDDI.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Engineering - Technology evaluating digital electronic parts, components or integrated circuitry for electronic equipment and other hardware
systems. Evaluates final results of research and development projects to assure accomplishment of technical objectives. Prepares and
presents reports outlining the outcome of technical projects and makes recommendations for actions necessary to achieve desired
results. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Those responsible for managing
employees developing products using both analog and digital engineering approaches should be matched to Electronic Design
Engineering.
Engineering Electronic Design - Digital EN.EDDI.P1-6 Designs, develops, modifies and evaluates digital electronic parts, components or integrated circuitry for digital electronic
Engineering - Technology equipment and other hardware systems. Determines design approaches and parameters. Analyzes equipment to establish operating
data, conducts experimental tests and evaluates results. Selects components and equipment based on analysis of specifications and
reliability. May also review vendor capability to support product development. Employees developing products using both analog
and digital engineering approaches should be matched to Electronic Design Engineering.
Engineering Electronic Design - Electronic EN.EDED.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Design Engineering - Technology evaluating electronic parts, components or integrated circuitry for electronic equipment, or other hardware systems and/or electrical
engineering applications. Evaluates final results of research and development projects to assure accomplishment of technical
objectives. Prepares and presents reports outlining the outcome of technical projects and makes recommendations for actions
necessary to achieve desired results. Selects, develops and evaluates personnel to ensure the efficient operation of the function. If 75
percent of the time is spent managing a specific engineering function such as analog or digital circuitry design, match to Analog
(EN.EDAN.M) or Digital Engineering (EN.EDDI).
Engineering Electronic Design - Electronic EN.EDED.P1-6 Designs, develops, modifies and evaluates electronic parts, components or integrated circuitry for electronic equipment, or other
Design Engineering - Technology hardware systems and/or electrical engineering applications. Determines design approaches and parameters. Analyzes equipment to
establish operating data, conducts experimental tests and evaluates results. Selects components and equipment based on analysis of
specifications and reliability. May also review vendor capability to support product development. If 75 percent of the time is spent
performing a specific engineering function such as analog or digital circuitry design, match to Analog (EN.EDAN) or Digital
Engineering (EN.EDDI).
Engineering Electrical Design - Electrical Design EN.ELEL.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Engineering - Technology evaluating components and processes used in the generation, manipulation, transmission and storage of electricity. Evaluates final
results of research and development projects to assure accomplishment of technical objectives. Prepares and presents reports
outlining the outcome of technical projects and makes recommendations for actions necessary to achieve desired results. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. If the primary focus of the incumbent is on
managing a group responsible for the design and development of electronic parts, components and circuitry for electronic equipment
and/or computer hardware, match to Electronic Design Engineering.
Engineering Electrical Design - Electrical Design EN.ELEL.P1-6 Designs, develops, modifies and evaluates components and processes used in the generation, manipulation, transmission and storage
Engineering - Technology of electricity. Determines design approaches and parameters. Analyzes equipment to establish operating data, conducts experimental
tests and evaluates results. Selects components and equipment based on analysis of specifications and reliability. Completes

Job Descriptions
documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or
necessary modifications. If the primary focus of the incumbent is on the design and development of electronic parts, components,
and circuitry for electronic equipment and/or computer hardware, match to Electronic Design Engineer.
Engineering Engineering Services - PC Board EN.ESBD.S2-5 Assists engineers in the design and development of complex and detailed layouts of printed circuit boards. Collaborates in
Designing - Technology developing state-of-the-art designs of new or modified, high-density, printed circuit boards. Establishes design standards and
configurations. Works from preliminary schematics, part lists and basic description of the board function, configuration and
arrangement as defined by engineering. Trains drafters in the completion of drawings and specifications. May perform the checking
of design layouts and detailed drawings.
Engineering Engineering Services - CAD EN.ESCA.M2-6 Directs the activities and operation of the computer-aided design department. Selects and monitors vendor support for CAD
Engineering - Technology engineers to ensure state-of-the-art applications and equipment by expansion of systems and linkage to automated test equipment.
Oversees enhancement of software to company standards and practices, promotes expansion of applications for users. Manages
engineers developing CAD systems for internal use. Monitors those who maintain the system and provides advice regarding
problem areas and corrective action to be taken. Schedules systems usage and job flow. Coordinates with design engineering to
complete projects. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Engineering Engineering Services - CAD EN.ESCA.P1-6 Develops and applies Computer Aided Design (CAD) software engineering methods, theories and research techniques in the
Engineering - Technology investigation and solution of technical problems. Assesses architecture and hardware limitations, plans technical projects in the
design and development of CAD software. Defines and selects new approaches and implementation of CAD software engineering
applications and design specifications and parameters. Develops routines and utility programs. Prepares design specifications,
analysis and recommendations for presentation and approval. May specify materials, equipment and supplies required for
completion of projects and may evaluate vendor capabilities to provide required products or services. If company designs CAD
hardware and/or software as their product, then match to the appropriate design engineering function(s) such as hardware, software
systems or design.
Engineering Engineering Services - Document EN.ESDC.M1-6 Manages the activities and personnel of the technical documentation function. Uses the MRP system reproducing
Control - Technology engineering/manufacturing documentation, such as drawings, bills of materials, parts lists specifications and engineering change
orders. Ensures that master drawing files and history files are accurate and current and that effective control is maintained over
drawings and other document records. Ensures that documentation and production projects meet established quality standards,
budgets, and deadlines. Coordinates with engineering, production, and marketing functions in providing document control services.
May be required to keep documentation for external regulations or procedural guidelines such as ISO-9000 standards, IEEE, or
FDA. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. For those companies in the
Medical Device Industry, the position oversees documentation such as good manufacturing practices (GMP), good laboratory
practices (GLP), and good clinical practices (GCP) procedure manuals and change authorization in accordance with company
policies and government regulations.
Engineering Engineering Services - Document EN.ESDC.P1-6 Implements and maintains an Engineering Change Notice System. These changes will include product improvements, repairs, and
Control - Technology new product development. Coordinates the interaction between engineering, manufacturing, field operations, and marketing to
ensure appropriate changes are documented. Support individual contributors whose primary responsibility is tracking documents and
coordinating activities within engineering services or manufacturing should be matched to Document Control Support. For those
companies in the Medical Device Industry, the position may provide documentation such as good manufacturing practices (GMP),
good laboratory practices (GLP), and good clinical practices (GCP) procedure manuals and change authorization in accordance with
company policies and government regulations.
Engineering Engineering Services - Document EN.ESDC.S1-5 Updates logs, databases and catalogues. Maintains files of engineering drawings, project reports, specifications, product proposals
Control - Technology and documentation. Prepares process and status reports, assigns and monitors document numbers, and reviews documents for
accuracy and completeness. Ensures documents meet standards for production. May use CAD database, software blueprints or copy
or microfilm machines for reproduction of documentation. May order supplies to maintain reproduction services.
Engineering Engineering Services - Design / EN.ESDD.M1-6 Directs the activities of the design/drafting function. Oversees the preparation of new or modified designs based upon sketches and
Drafting - Technology specifications supplied by engineering. Monitors accuracy, completeness, and timeliness of required documentation for electrical

Job Descriptions
and mechanical assemblies, printed circuit boards, and parts. Selects, develops, and evaluates personnel to ensure the efficient
Engineering Engineering Services - Design / EN.ESDD.S1-5 Creates and modifies detailed drawings using CAD hardware and software from sketches, layouts or notes provided by engineering.
Drafting - Technology Contributes design modifications to facilitate manufacturing operation or quality of product. Checks drawing plots versus the project
input for correctness and conformance to standards. Works with engineers regarding model accuracy, design, drafting standards and
ECN/ECR documentation. May work with system management including file maintenance, backup and storage.
Engineering Engineering Services - Engineering EN.ESES.P1-6 Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company
Systems Administrator - Technology products. Controls user access and passwords. Proposes and implements systems enhancements that will improve the reliability and
performance of the system. Monitors usage and performance. Trains personnel on system usage. If hardware or software systems are
used outside of development engineering function, match to alternative IT roles.
Engineering Engineering Services - Layout / EN.ESLD.M1-6 Directs the activities of a mask design function involving the layout of complex integrated circuits. Ensures circuits conform to
Mask Design - Technology design rules and circuit schematics. Responsible for the storage of circuit documentation. Develops computer design rule checks.
May select mask vendors. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Engineering Services - Layout / EN.ESLD.S1-5 Develops and prepares multi-dimensional layouts and detailed drawings of the semiconductor devices from schematics and related
Mask Design - Technology geometry provided by design engineering. Work may be completed through use of CAD or other computerized equipment. Checks
dimensions, writes specifications and verifies completed drawings, artwork or digitized plots. May check design layouts and detailed
drawings.
Engineering Engineering Services - Multi-Focus - EN.ESMF.M1-6 Manages a variety of engineering services functions that could include drafting, design support, document control or similar
Technology engineering support activities. Ensures the timely, thorough, and accurate completion of all engineering services projects. Oversees
the preparation of new or modified designs. Ensures documentation packages are complete. Maintains part and project number
assignments, drawing reproduction, and customer documentation. Selects, develops, and evaluates personnel to ensure the efficient
operation of the function. If hardware or software systems are used outside of development engineering function, match to
alternative IT roles.
Engineering Firmware / Embedded - Firmware / EN.FMFM.M2-6 Directs the activities related to the analysis, design, programming, debugging, troubleshooting and modification of software for
Embedded Engineering - firmware (IC embedded code) applications. Oversees programming activities involving analog and digital hardware and software
Technology operating systems. May have responsibility for the programming of assembly language, machine language and high level languages,
including but not limited to C and C++. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Engineering Firmware / Embedded - Firmware / EN.FMFM.P1-6 Analyzes, designs, programs, debugs and modifies software. Troubleshoots code for firmware (IC embedded code) applications.
Embedded Engineering - Work often involves analog and digital hardware and software operating systems. Position requires knowledge and exposure to
Technology hardware design. Typically programs in machine language, assembly language and high-level languages (e.g., C, C++).
Engineering Hardware Development - Multi- EN.HDMF.M2-6 Directs and manages reliability standards pertaining to the materials and techniques used in design and production; directs and
Focus - Technology manages a research or technical design function for electronic parts, components or integrated circuitry; directs and controls a
mechanical system and equipment design function; and manages all phases of a product from market definition through production
and release. Selects, develops, and evaluates personnel ensuring efficient operation of the function.
Engineering Hardware Development - Multi- EN.HDMF.P1-6 Evaluates reliability of materials, properties and techniques used in production; plans, designs and develops electronic parts,
Focus - Technology components, integrated circuitry, mechanical systems, equipment and packaging, optical systems and/or DSP systems.
Engineering Hardware Development - Optical EN.HDOP.M2-6 Directs and controls the activities involved in designing, developing, building and testing systems and products based on optic,
Engineering - Technology photonic and laser technologies. Interacts with device, hardware and software design teams to assist in overall development of
optical systems; specifying, selecting and qualifying active and passive optical components, developing and benchmarking system
performance models, developing and implementing test procedures and/or evaluating and selecting appropriate test instrumentation.
Engineering Hardware Development - Optical EN.HDOP.P1-6 Designs, develops, builds and tests systems and products based on optic, photonic and laser technologies. Interacts with device,
Engineering - Technology hardware and software design teams to assist in overall development of optical systems; specifying, selecting and qualifying active
and passive optical components, developing and benchmarking system performance models, developing and implementing test
procedures and/or evaluating and selecting appropriate test instrumentation. Provides multi-discipline support to instrumentation
production by resolving technical issues associated with components, parts, products or systems; testing of new and existing designs

Job Descriptions
and documentation of changes through a formal engineering change notification process. May provide recommendations for cost
reduction efforts. May apply quantitative analysis in determining root cause of highly technical problems and propose, develop and
implement solutions for corrective action.
Engineering Hardware Development - Robotic EN.HDRB.M2-6 Directs the activities of robotic engineering focus specialized in developing, designing, building and testing robotic platforms from
Engineering - Technology prototype through product commercialization. Creates an integrated autonomous interface, mobility, communication and human-
robot interaction. Works with cross-functional teams to understand opportunities for robotic applications.
Engineering Hardware Development - Robotic EN.HDRB.P1-6 Designs, develops, builds and tests robotic platforms from prototype through product commercialization. Creates an integrated
Engineering - Technology autonomous interface, mobility, communication and human-robot interaction. Works with cross-functional teams to understand
opportunities for robotic applications.
Engineering Hardware Development - Reliability EN.HDRE.M2-6 Directs the activities of robotic engineering focus specialized in developing, designing, building and testing robotic platforms from
Engineering - Technology prototype through product commercialization. Creates an integrated autonomous interface, mobility, communication and human-
robot interaction. Works with cross-functional teams to understand opportunities for robotic applications. This job family is in the
pay reviews and may have hire/fire decision making authority. In limited instances, incumbents in this management job level
that provide clarity on contribution expectations based on knowledge, application, problem solving, impact, collaboration and
supervision.
Engineering Hardware Development - Reliability EN.HDRE.P1-6 Designs, develops, builds and tests robotic platforms from prototype through product commercialization. Creates an integrated
Engineering - Technology autonomous interface, mobility, communication and human-robot interaction. Works with cross-functional teams to understand
opportunities for robotic applications. This job family is in the professional level category and works independently with flexibility
clarity on contribution expectations based on knowledge, application, problem solving and collaboration.
Engineering Mechanical Design - Mechanical EN.MDMD.M2-6 Directs and guides the activities of a mechanical systems and equipment design function. Manages and analyzes the testing and
Design Engineering - Technology feasibility studies of mechanical products, instruments, subassemblies, and packaging for new and existing products. Directs the
introduction of design changes to the manufacturing and drafting organizations. Evaluates final results of mechanical design and test
to assure accomplishment of technical objectives. Ensures that proper documentation, such as test specifications and procedures, is
provided to the appropriate functional area. Selects, develops, and evaluates personnel to ensure the efficient operation of the
function.
Engineering Mechanical Design - Mechanical EN.MDMD.P1-6 Designs and analyzes mechanical systems, equipment and packaging. Conducts feasibility studies and testing on new and modified
Design Engineering - Technology designs. Directs support personnel in the preparation of detailed design, design testing and prototype fabrication. Provides design
information to drafting for packaging documentation.
Engineering Mechanical Design - Noise EN.MDNV.M1-6 Directs and oversees the identification, characterization, evaluation and counter measurement development for undesirable noise and
Vibration Engineering - Technology vibration (NV) in mechanical systems, equipment or other products. Assesses NV performance and determines root cause. Works
concurrently with other product team members from product conception to production. Develops and implements test methods and
procedures to meet NV performance requirements and specifications. May develop and train others on NV analysis and function.
Engineering Mechanical Design - Noise EN.MDNV.P1-6 Identifies, characterizes, evaluates and develops countermeasures for undesirable noise and vibration (NV) in mechanical systems,
Vibration Engineering - Technology equipment or other products. Assesses NV performance and determines root cause. Works concurrently with other product team
members from product conception to production. Develops and implements test methods and procedures to meet NV performance
requirements and specifications. May develop and train others on NV analysis and function.
Engineering Mechanical Design - Noise EN.MDNV.S1-5 This is a Technician role. Sets up and conducts noise and vibration (NV) testing as needed for mechanical systems, equipment or
Vibration Engineering - Technology other products. Collects data for review, performs NV correlation studies and maintains NV test equipment. May contribute to
fabrication of prototype parts for engineering development.
Engineering Mechatronics / Automation - EN.MUMU.M2-6 Directs and guides the activities of the mechatronic engineering function responsible for designing, developing, modifying and

Job Descriptions
Mechatronics / Automation integrating computer-controlled electronic and mechanical systems for the automation of industrial tasks and enhancement of
Engineering - Technology manufacturing, processing or production equipment. Develops and applies advanced electronic control systems. Oversees the design
and manufacturing of consumer products and the development of new electro-mechanical concepts for new product lines.
Responsible for assembling components, preparing test plans and supporting testing and validation of products. Selects, develops,
and evaluates personnel to ensure the efficient operation of the function.
Engineering Mechatronics / Automation - EN.MUMU.P1-6 Designs, develops, modifies and integrates computer-controlled electronic and mechanical systems for the automation of industrial
Mechatronics / Automation tasks and enhancement of manufacturing, processing or production equipment. Applies advanced electronic control systems, designs
Engineering - Technology and assists in the manufacture of consumer products and in the development of new electro-mechanical concepts for new product
lines. Responsible for assembling components, preparing test plans and supporting testing and validation of products.
Engineering Product Management - Technology EN.PGPG.M2-6 Directs a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource
Product Management - Technology with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those
involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes
long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops and
evaluates personnel to ensure the efficient operation of the function. If employee’s focus is primarily overseeing marketing activities
such as product marketing, product positioning, and market penetration, match to Product Marketing focus. Employees matched to
this job have responsibility for overall product(s) and people management.
Engineering Product Management - Technology EN.PGPG.P1-6 Designs, develops and manages activities for a specific product or group of products from product definition and planning through
Product Management - Technology production, release and end of life. Serves as the central resource with design, process, manufacturing, test, quality and marketing as
the product(s) move to production and distribution. Involvement lasts throughout all stages of a product’s lifecycle including
modifications, upgrades and maintenance of the product or product line. If employee’s focus is primarily on marketing activities
such as market penetration, product positioning and pricing, match to Product Marketing focus.
Engineering Project Management - Agile Project EN.PMAG.M2-6 Directs and supervises departmental or cross-functional teams, focused on delivering new or upgrading existing products using the
Management - Technology Agile Project Methodology. Monitors the project from initiation through delivery including planning and directing schedules and
monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the project i.e. product on schedule and
within budget constraints. This role is most common in a matrix type organization; it does not have responsibility over product
development, but often requires a technical background in order to complete its overall project management responsibility. Manages
specific projects that have a distinct beginning and end. Scrum Masters managing software development projects using the Agile
development framework may be matched here. Those who use project management/Scrum Master techniques, but act primarily as
developers and secondarily lead a project, should be matched to the appropriate engineering discipline. This job is intended for full-
time project leaders.
Engineering Project Management - Agile Project EN.PMAG.P1-6 Plans and manages the development and implementation process of a company’s products and services using the Agile project
Management - Technology methodology. Monitors the scrum processes and scrum meetings with focus on team efficiency, motivate their team, and build
changes that will ensure quality and timeliness. Develops strong understanding of the Agile methodology and principles and follows
the processes and practices that the team agreed they would use. Requires good communication and coordination skills to work in
cross-functional teams along with the product owner as well as with relevant stakeholders outside the team.
Engineering Project Management - Project / EN.PMPD.M2-6 Manages people who lead cross-functional teams that are focused on the delivery of a product or computer-based system from
Program (Design) - Technology design to release for customers. Develops, defines and executes project plans, schedules, budgets and deliverables. Identifies needed
resources for projects, defines and assigns major project roles. Monitors the product/program/project from initiation through
delivery, interfacing with external customers or field-based employees on technical matters, as needed. Assigns and monitors work
of project/program management staff, providing technical support and direction. This position is most common in a matrix type
organization, where the position does not have true responsibility over product development but does have overall
product/program/project management responsibility, i.e. coordinating efforts leading to product release. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. Direct people-management responsibility is typically required.
This job oversees employees assigned to manage specific projects that have a distinct beginning and end. Employees who do not
directly manage people should be matched to Project / Program (Design) Professional Level. Project Manager’s responsibilities in
the Government/Defense arena may also include program acquisition as well as management, with a focus on satisfaction of

Job Descriptions
government contractual specifications and requirements. Employees who manage project managers focused on implementation of
professional services should be matched to Project Management - Client Services. Employees who oversee project managers
focused on implementation of internal information systems should be matched to Project Management - Information Systems.
Engineering Project Management - Project / EN.PMPD.P1-6 Manages the development and implementation process of a company’s products and services. Coordinates departmental or cross-
Program (Design) - Technology functional teams, focused on delivering new or upgrading existing products. Monitors the project from initiation through delivery
including planning and directing schedules and monitoring budget/spending. Organizes cross-functional activities, ensuring
completion of the project i.e. product on schedule and within budget constraints. This role is most common in a matrix type
organization; it does not have responsibility over product development, but often requires a technical background in order to
complete its overall project management responsibility. This job manages specific projects that have a distinct beginning and end.
Scrum Masters managing software development projects using the Agile development framework may be matched here. Those who
use project management/Scrum Master techniques, but act primarily as developers and secondarily lead a project, should be matched
to the appropriate engineering discipline. This job is intended for full- time project leaders. Individuals with people management
responsibility should be matched to Project/Program (Design). Employees who manage product implementation for
customers/clients should be matched to Project Management - Client Services. Manager Employees who manage internal IT-
focused projects should be matched to Project Management (Information Systems).
Engineering System Design - Cloud Architecture EN.SDCD.M2-6 Directs and supervises the activities of the team integrating hardware and/or software framework, systems and/or product design
- Technology functions or designing underlying architecture required for the overall cloud computing strategy of the organization. Evaluates final
results of design assuring accomplishment of technical objectives. Prepares and presents reports outlining the outcome of projects
and makes recommendations for actions necessary to achieve desired results. Selects and develops personnel, conducts appraisals,
provides feedback, manages career and learning of the team. End to end people management responsibilities for the assigned group
or team. Interacts with internal and/or external clients and customers to plan, negotiate and interpret critical information on projects.
Engineering System Design - Cloud Architecture EN.SDCD.P1-6 Provides end to end solutioning and integration which includes front-end platforms, servers, storage, delivery and networks required
- Technology to manage cloud storage. Oversees and provides consulting for a company's cloud computing strategy which includes cloud
adoption plans, cloud application design, cloud management, monitoring cloud suitability assessment and near term migration plan
from the client's existing application/infrastructure platform to a cloud based solution. Expert knowledge and understanding of
Salesforce.com, Microsoft Office 365, Windows Azure, Google App Engine and Amazon Web Services is desired.
Engineering System Design - Infrastructure EN.SDIA.M2-6 Directs and supervises the activities of the team integrating hardware and/or software framework, systems and/or other underlying
Architecture - Technology architecture required for the overall infrastructure architecture of the organization. Evaluates final results of design assuring
accomplishment of technical objectives. Prepares and presents reports outlining the outcome of projects and makes
recommendations for actions necessary to achieve the desired IT performance, efficiency and cost optimization. Selects and
develops personnel, conducts appraisals, provides feedback, manages career and learning of the team. End to end people
management responsibilities for the assigned group or team. Interacts with internal and/or external clients and customers to plan,
negotiate and interpret critical information on projects.
Engineering System Design - Infrastructure EN.SDIA.P1-6 Develops and manages the overall infrastructure architecture, typically designs and manages the integration systems of servers, load
Architecture - Technology balancers, storage arrays, virtual environments, operating systems, networks, core infrastructure hardware, software and integration
points. Infrastructure architects often participate in project reviews and program audits to redefine technology standards, processes
and policies related to core infrastructure. In addition, they will be responsible for driving the IT tool selection based on business
and IT strategy, cost, supportability, security and performance.
Engineering System Design - Mobile EN.SDMD.M2-6 Directs and supervises the activities of the team responsible for managing the mobile platform, integrating hardware and/or software
Architecture - Technology framework, systems and/or product design functions or designing underlying architecture. Evaluates final results of design assuring
accomplishment of technical objectives. Prepares and presents reports outlining the outcome of projects and makes
recommendations for actions necessary to achieve desired results. Selects and develops personnel, conducts appraisals, provides
feedback, manages career and learning of the team. End to end people management responsibilities for the assigned group or team.
Interacts with internal and/or external clients and customers to plan, negotiate and interpret critical information on projects.
Engineering System Design - Mobile EN.SDMD.P1-6 Provides solution architecture for products on a mobile platform, gathers technical requirements for the implementation of solutions

Job Descriptions
Architecture - Technology in the mobile application development space and engage in the evaluation of new mobile methods, quality development frameworks
and approaches. Creates architecture deliverables for the mobile domain that supports the strategic direction for the enterprise.
Collaborates with different teams to improve existing APIs, design new APIs and systems that are scalable, reliable and improve the
performance for mobile applications. Also, collaborates with other software developers, business analysts and software architects to
plan, design, develop, test and maintain mobile (and web) based applications. Professionals in this group usually require expert
knowledge in iOS , Android, Xamarin, Kony, Appcelerator, EMM/MDM, etc.
Engineering System Design - RPA (Automation EN.SDRP.M2-6 Directs and supervises the activities of the team focused on Robotic Process Automation, responsible for integrating hardware
Architecture) - Technology and/or software framework, systems and/or product design functions or designing underlying architecture and systems for
automation of processes. Evaluates final results of design assuring accomplishment of technical objectives. Prepares and presents
reports outlining the outcome of projects and makes recommendations for actions necessary to achieve desired results. Selects and
develops personnel, conducts appraisals, provides feedback, manages career and learning of the team. End to end people
management responsibilities for the assigned group or team. Interacts with internal and/or external clients and customers to plan,
negotiate and interpret critical information on projects.
Engineering System Design - RPA (Automation EN.SDRP.P1-6 Identifies, analyzes and re-engineers processes that are feasible for automation, defines complexity of the process in terms of
Architecture) - Technology Robotic Process Automation Delivery, creates a business/technical view of RPA Solution Design. Analyzes and observes processes
to understand the process steps and applications used to complete business transactions by a user. Builds a detailed Robotic
Automation logic from the start of the process to completion of the business transaction. Requires in-depth understanding of RPA
concepts and have worked on leading RPA platforms such as : Blue Prism, Automation Anywhere, UI Path, Fusion, OpenSpan.
Engineering System Design - System Design / EN.SDSD.M2-6 Directs the activities of a staff integrating hardware and/or software framework, systems and/or product design functions or
Architecture Engineering - designing underlying architecture for use in one or more product offerings. Evaluates final results of design assuring
Technology accomplishment of technical objectives. Prepares and presents reports outlining the outcome of projects and makes
recommendations for actions necessary to achieve desired results. Selects, develops and evaluates personnel to ensure the efficient
operation of the function. If 75 percent of the time is spent managing a specific engineering function, use that family for your job
matches. Specific management functions can include: Hardware Development, Software Development, Electronic Design, Software
Engineering (Applications), Software Engineering (Systems).
Engineering System Design - System Design / EN.SDSD.P1-6 Designs a complete and complex framework, system or product. Defines processes for technical platforms, system specifications,
Architecture Engineering - input/output and working parameters for hardware and/or software compatibility. Conceives system interfaces and business
Technology application prototypes. Identifies, analyzes and resolves system design weaknesses. Influences the shaping of future products by
contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for
next generation initiatives. Exclude field technicians, engineers and personnel primarily involved in installation, maintenance,
modification and repair of equipment. If 75 percent of the time is spent performing a specific engineering function, use that family
for your job matches. Specific functions can include: Hardware Development Engineer, Software Development Engineer, Electronic
Design Engineer, Software Engineer (Applications), Software Engineer (Systems).
Engineering System Design - Security EN.SDSY.M2-6 Directs and supervises the activities of the team responsible for designing the IT Security framework and integrating hardware
Architecture - Technology and/or software framework, systems and other underlying architecture required for building the IT security controls of the
organization. Evaluates final results of design assuring accomplishment of technical objectives. Prepares and presents reports
outlining the outcome of projects and makes recommendations for actions necessary to achieve desired results. Selects and develops
personnel, conducts appraisals, provides feedback, manages career and learning of the team. End to end people management
responsibilities for the assigned group or team. Interacts with internal and/or external clients and customers to plan, negotiate and
interpret critical information on projects.
Engineering System Design - Security EN.SDSY.P1-6 Designs artifacts that describe how the IT security controls are positioned and how they relate to the overall systems architecture.
Architecture - Technology Identifies where effective risk response is a critical element, and define the appropriate architectural information security
requirements based on the organization’s risk management strategy. Responsible for allocating management, operational and
technical security controls to information systems and environments of operation. Creates penetration testing frameworks for new
and existing application architecture and establish disaster recovery procedures. Security Architects are expected to have a thorough
understanding of complex IT systems and stay up to date with the latest security standards, systems and authentication protocols, as

Job Descriptions
well as best practice security products. Expert knowledge of IBM Appscan, Checkmarx, Cryptography, SIEM tool Engineering is
desired.
Engineering Software - Applications EN.SOAD.M2-6 Directs the activities of a software applications development function for software application enhancements and new products
Development Engineering - including cloud-based or internet-related computer programs. This position oversees the analysis, design, programming, debugging
Technology and modification of computer programs for commercial or end user applications, such as materials management, financial
management, HRIS, mobile apps or personal applications products (e.g., spreadsheets, tax packages, personal finance programs).
Analyzes and investigates applications engineering tasks and prepares design specifications, analysis and recommendations.
Interacts with project managers, marketing, sales and users to define application requirements and/or necessary modifications. May
also have responsibility for testing and documentation. Firms that develop applications software should match their positions to this
family. Firms that have both applications and systems software engineering managers, and do not identify positions by function such
as systems, applications and/or quality assurance, should match to Software Development Engineering (EN.SODE).
Engineering Software - Applications EN.SOAD.P1-6 Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-
Development Engineering - based or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials
Technology management, financial management, HRIS, mobile apps or desktop applications products. Using current programming language and
technologies, writes code, completes programming and performs testing and debugging of applications. Completes documentation
and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary
modifications. This job should be matched by companies that develop applications software. Companies that have both applications
and systems software engineers and cannot identify them by function should match to Software Development Engineer (EN.SODE).
Software development engineers using common development methodologies including Waterfall and Agile should be matched to
our software development engineering roles. Employees focused on ensuring products (including websites) and hosted networks are
designed and developed to be cyber-safe and compliant are typically matched to one of our software development engineering roles.
For cloud databases, may be matched to Data Management - Storage Engineer (TE.DMSE) or for hosted networks, to Network
Engineering (TE.INNE) or Network Systems Administration (TE.INNS). Employees focused on administering and hardening
internal processes and systems against outside penetration and attack, match to Information Security (TE.ICIO).
Engineering Software - Blockchain Development EN.SOBD.M2-6 Directs the activities of a blockchain-focused development staff responsible for overall design of distributed solutions as well as
Engineering - Technology elements, components and networks that support the ongoing operation, activities or processes of the blockchain. Identifies needed
resources for projects, defines and assigns major project roles or delegates to appropriate project or product management staff.
Analyzes and investigates applications engineering tasks and prepares design specifications, analysis and recommendations.
Interacts with project managers, marketing, sales and users to define application requirements and/or necessary modifications.
Establishes standards and ensures that code and product are free from security flaws, vulnerabilities and operational faults prior to
deployment. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Engineering Software - Blockchain Development EN.SOBD.P1-6 Plans, designs, develops and tests various elements and components of blockchain-focused products or systems solutions using
Engineering - Technology original code and encryption as well as specialized development tools. Reviews and develops specifications for design based on
feedback from product managers, development leadership, project management and users. Performs analysis, coding, testing and
maintenance on blockchain-based systems that perform various functions and drive downstream automation and processes,
including data generation, utilization and distribution, as well as financial and contractual transactions. Validates and confirms code
and product security, reliability and operation prior to deployment. Supports integration of blockchain functionality into existing
systems.
Engineering Software - Cloud Development - EN.SOCD.M2-6 Directs, reviews and supervises the development, support, maintenance and implementation of cloud based applications for
Technology proprietary products and platforms. Responsible for complete end to end project management for the assigned project(s) which
includes project planning, delivery, client interaction, trouble shooting and implementation support. Drives the application of
principles, theories and concepts based on the Cloud Stack and determines the best course of action. Resolves complex problems of
department wide operations. Requires sound technical knowledge combined with reasonable understanding of business issues. Has
the ability to correlate technical issues with business environment. Advanced project and people management skills are required.
Responsible for conducting appraisals, feedback & handling work allocations for direct reports & reviewing the same for indirect
reports. End to end people management responsibilities for the assigned group. Interacts with internal and/or external clients and

Job Descriptions
customers to plan, negotiate and interpret information on projects and unit operations. Consults with senior management.
Responsible for managing the career growth, motivation & retention for the assigned group
Engineering Software - Cloud Development - EN.SOCD.P1-6 Plans, designs, develops, tests and troubleshoots cloud based applications on proprietary products and platforms, works across the
Technology complete cloud stack i.e. Software as a Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS)
leveraging suites like Salesforce.com cloud platform, Microsoft Office 365, Windows Azure, Google App Engine and Amazon Web
Services/EC 2. Interacts with product managers and other key stakeholders to drive an optimized solution within known constraints.
The job also requires in-depth understanding of cloud storage services such as EBS, Amazon S3, EFS etc. Involves integration of
cloud applications and require knowledge of APIs, pre-scripting, post-scripting and integration testing.
Engineering Software - Configuration / Release EN.SOCR.M2-6 Directs the activities of a staff that develops, analyzes and maintains tools that support and automate processes for hardware or
Engineering - Technology software product release. Develops standards, processes and controls for configuration and release activities. Provides guidance to
developers and configuration/release team in the preparation of build analyses, design alternatives, installation scripts and programs,
schedules and evaluations. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Software - Configuration / Release EN.SOCR.P1-6 Develops, analyzes and maintains tools that support and automate processes for hardware or software product release. Writes
Engineering - Technology installation scripts and programs for installation of products. Works with project teams to determine an appropriate build schedule
and then initiates the build and packaging process. Compiles and assembles software from source code. Ensures tools are stored in
source control. Supports developers for software package registry and delivery. Works with others to complete analysis, evaluations
and design alternatives and to implement process improvements. Works with development engineers to correct build errors.
Engineering Software - Software Development EN.SODE.M2-6 Directs the activities of a software systems development function, software applications development function, and a software
Engineering - Technology quality assurance function for software enhancements and new products including cloud-based or internet-related tools. Most
companies should be able to match to a specific software development management position. Use this position if company does not
breakout software development positions.
Engineering Software - Software Development EN.SODE.P1-6 Designs, develops and tests software systems or applications for software enhancements and new products including cloud-based or
Engineering - Technology internet-related tools. Most firms should be able to match to a specific software development engineer position. Use this position if
firm does not breakout software development positions.
Engineering Software - Digital Signal Processing EN.SODS.M2-6 Directs the activities involved in designing, coding, developing and debugging DSP algorithms on a variety of platforms, processors
(DSP Engineering) - Technology and assembly language programs. Develops and executes system software algorithm performance. Analyzes and determines system
software test standards and procedures. This is a specialty position that is often found outside the semiconductor industry.
Employees performing integrated circuitry design should match to Digital Engineering.
Engineering Software - Digital Signal Processing EN.SODS.P1-6 Designs, codes, develops and debugs DSP algorithms on a variety of platforms, processors and assembly language programs.
(DSP Engineering) - Technology Develops and executes system software algorithm performance. Analyzes and determines system software test standards and
procedures. This is a specialty position that is often found outside the semiconductor industry. Employees performing integrated
circuitry design should match to Digital Engineering.
Engineering Software - Localization Engineering EN.SOLO.M2-6 Directs and guides the activities of a localization function. Manages all phases of product localization including project definition,
- Technology design execution, solutions development and tools release, and translation processes used for preparing new products and updates of
existing products for release into new international markets. Oversees product delivery throughout the localization process; includes
software design, translation, release and quality assurance. Effective collaboration, prioritization and negotiation skills are required
when working with in-country personnel, outsourced service providers and global product management. Selects, develops and
Engineering Software - Localization Engineering EN.SOLO.P1-6 Analyzes software for globalization requirements. Documents and communicates the results. Designs software globalization
- Technology solutions in the form of globalization design documents. Designs quality test measures for a broad range of software/hardware
products. Prepares installation scripts and local project files for submission to Language/Localization Specialists. Modifies
processes to handle building various languages and installers to support international languages. Designs and implements test plans
and test cases. Demonstrating knowledge of developmental and localization tools, methodologies and languages, communicates with
Language/Localization Specialists and provides support on context for translation strings in addition to training instructions and
support for new Language/Localization Specialists. Supports SQA during on-site verification of strings.

Job Descriptions
Engineering Software - Mobile Development - EN.SOMD.M2-6 Directs the activities of mobile applications development function for software application enhancements and other development
Technology work in Android, iOS and other mobile platforms. Oversees the analysis, design, programming, debugging, and modification of
mobile applications. Analyzes and investigates applications engineering tasks and prepares design specifications, analysis, and
recommendations. Interacts with project managers, marketing, sales, and users to define application requirements and/or necessary
modifications. May also have responsibility for testing and documentation. Requires sound technical knowledge combined with
reasonable understanding of business issues along with the ability to correlate technical issues with business environment. Advanced
project and people management skills are required. Selects and develops personnel, conducts appraisals, provides feedback,
manages career and learning of the team. End to end people management responsibilities for the assigned group or team. Interacts
with internal and/or external clients and customers to plan, negotiate and interpret critical information on projects.
Engineering Software - Mobile Development - EN.SOMD.P1-6 Collaborates with product managers, other developers and project managers to determine the requirements for proprietary/licensable
Technology mobile platforms/ products. Plans, designs, develops and tests applications for Android, iOS and other mobile platforms.
Collaborates with analysts, other developers and project managers to determine the requirements for custom mobile applications, the
mobile program's appearance, the functions that the application must perform and the integration requirements. Designs and codes
the app using knowledge of the mobile platform, cross-platform development tools and relevant software languages. May also work
on mobile security areas such as mobile data management required for the application. During these processes, modifications may
be made until the application functions as planned. Provides support for released applications by fixing bugs and uploading
upgraded versions. Requires expert knowledge of integrated development platforms such as Xamarin, Kony, Appcelerator,
EMM/MDM, iOS SDK, Android SDK etc.
Engineering Software - Machine Learning EN.SOML.M2-6 In new product design roles: Provides technical leadership and oversight of the development of integrated software algorithms to
Engineering - Technology structure, analyze and leverage data in product and systems applications in both structured and unstructured environments. For
product/system performance projects: Directs the use of machine language and statistical modeling techniques such as decision
trees, logistic regression and Bayesian analysis to develop and evaluate algorithms to improve performance, quality, data
management and accuracy. Applies deep learning technologies to give computers the capability to visualize, learn and respond to
complex situations. Adapts machine learning to areas such as virtual reality, augmented reality, artificial intelligence, robotics and
other products that allow users to have an interactive experience. Selects, develops and evaluates personnel ensuring the efficient
operation of the function. Engineering managers involved with artificial intelligence initiatives may be an appropriate match to this
job family. Employees in this role are expected to apply knowledge of experimental methodologies, statistics, optimization,
probability theory and machine learning using code for tool building, statistical analysis and modeling, using both general purpose
software and statistical languages.
Engineering Software - Machine Learning EN.SOML.P1-6 In new product design roles: develops and programs integrated software algorithms to structure, analyze and leverage data in
Engineering - Technology product and systems applications in both structured and unstructured environments. Develops and communicates descriptive,
diagnostic, predictive and prescriptive insights/algorithms. In product/systems improvement projects: uses machine language and
statistical modeling techniques such as decision trees, logistic regression, Bayesian analysis and others to develop and evaluate
algorithms to improve product/system performance, quality, data management and accuracy. In both theoretical development
environments and specific product design, implementation and improvement environments, uses current programming language and
technologies to translate algorithms and technical specifications into code. Completes programming and implements efficiencies,
performs testing and debugging. Completes documentation and procedures for installation and maintenance. Applies deep learning
technologies to give computers the capability to visualize, learn and respond to complex situations. Adapts machine learning to
areas such as virtual reality, augmented reality, artificial intelligence, robotics and other products that allow users to have an
interactive experience. Can work with large scale computing frameworks, data analysis systems and modeling environments.
Employees in this role are expected to apply knowledge of experimental methodologies, statistics, optimization, probability theory
and machine learning using code for tool building, statistical analysis and modeling, using both general purpose software and
statistical languages Engineers involved with artificial intelligence initiatives may be an appropriate match to this job family.
Engineering Software - Manual Testing - EN.SOMT.M2-6 Directs, supervises and manages a team that tests software applications/ products through the use of systematic tests to develop,
Technology apply and maintain quality standards for company products. Oversees the execution of software test plans. Analyzes and writes test
standards and procedures. Ensures documentation of test results to assist in debugging and modification of software. Analyzes test

Job Descriptions
results to ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of
problems through a team. Responsible for complete end to end project management for the assigned project(s) which includes
project planning, delivery, client interaction, trouble shooting and tracking utilization for the team. Drives the application of
principles, theories and concepts and determines the best course of action.
Engineering Software - Manual Testing - EN.SOMT.P1-6 Understands, plans and tests all features of the software applications / products to ensure desired behavior. Follows a written test
Technology plan and performs black box testing, employs tools like equivalence partitioning, boundary value analysis and cause-effect graphing
to do the same. Executes the test cases manually without the use of any automated tools or scripts to ensure the software meets the
requirements. May not necessarily require understanding of the internal workings or the code.
Engineering Software - Product / Application EN.SOPS.M2-6 Manages the product security team responsible for the development and implementation of security specifications for new products
Security Engineering - Technology (including systems, applications and/or other solutions) and enhancements to existing products. Determines the technical guidelines
and features of the security architecture framework in product development. Identifies areas of security risk and makes
recommendations to reduce those risks. Directs the activities of the cybersecurity function across product engineering groups.
Evaluates product security strategies and requirements, identifies integration issues and prepares cost estimates. Oversees the
analysis of product security engineering tasks and prepares security specifications and recommendations. Works with project
managers, marketing, sales and users to define product security requirements and identify necessary modifications. Selects, develops
Engineering Software - Product / Application EN.SOPS.P1-6 Performs security assessments of company products that may include vulnerability and risk assessments, threat analysis and security
Security Engineering - Technology code reviews to identify potential design and implementation vulnerabilities. Designs and develops security features for products
including systems, applications and/or solutions. Integrates new security features and updates into existing products and ensures the
security of all products is maintained throughout the product lifecycle. Provides product security engineering recommendations and
resolves integration and testing issues. Builds a standardized set of security product requirements and produces metrics to report
performance against those requirements. Reviews and defines security diagnostics and tools to facilitate the analysis and reporting
of security events. Detects and mitigates security risks, responds to product security incidents, and works with customers regarding
product security related issues. Leads or participates in security architecture and design review meetings.
Engineering Software - Quality Assurance EN.SOQA.M1-6 Directs the activities of a software quality assurance function. Develops quality standards for company products and oversees the
Engineering - Technology development and execution of software test plans and analysis of test results. Provides guidance in the preparation of technical
appraisals of programming languages and systems, computational software, and related technology. May oversee the integration of
computers in the overall functions of scientific computation, data acquisition transmission and processing. Selects, develops and
Engineering Software - Quality Assurance EN.SOQA.P1-6 Debugs software products through the use of systematic tests to develop, apply and maintain quality standards for firm products.
Engineering - Technology Develops, modifies and executes software test plans, automated scripts and programs for testing. Analyzes and writes test standards
and procedures. Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to
ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of problems.
Provides feedback in preparation of technical appraisals of programming languages, systems and computation software. Ensures
quality computer integration into the overall functions of scientific computation, data acquisition and processing. Non-engineer roles
that are primarily performing audits and tests of software products in accordance with established test plans and procedures and are
not involved in the development of test plans should be matched Software Test Technician.
Engineering Software - Quality Assurance EN.SOQA.S1-5 This is a Technician role. Performs audits and tests of software products in accordance with software test plans and procedures.
Engineering - Technology Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for product
evaluation reports. Maintains documentation of test operations and reports results to engineering. Identifies actual or potential
problems in test plans or company products. Assists product development engineers in the diagnosis and replication of product
failures.
Engineering Software - Systems Development EN.SOSD.M2-6 Directs the software systems development function, including the design, development, troubleshooting and debugging of software
Engineering - Technology programs for software enhancements and new products including cloud-based or internet-related tools. Oversees the development of
software and software tools used for design, infrastructure and platforms, including operating systems, compilers, routers, networks,

Job Descriptions
utilities and databases. Determines hardware compatibility and/or hardware design. Selects, develops and evaluates personnel to
ensure the efficient operation of the function. Firms that develop systems software should match their positions to this family. Firms
that have both applications and systems software engineering managers, and do not identify positions by function such as systems,
applications and/or quality assurance, should match to Software Development (EN.SODE.M).
Engineering Software - Systems Development EN.SOSD.P1-6 Designs, develops, troubleshoots and debugs software programs for enhancements and new products. Develops software and tools in
Engineering - Technology support of design, infrastructure and technology platforms, including operating systems, compilers, routers, networks, utilities,
databases, cloud-based and Internet-related tools. Determines hardware compatibility and/or influences hardware design. This job
should be matched by companies that develop systems software. Firms that have both applications and systems software engineers
and cannot identify them by function should match to Software Development Engineer (EN.SODE.P). Software development
engineers using common development methodologies including Waterfall and Agile should be matched to our software
development engineering roles. Employees focused on ensuring products (including websites) and hosted networks are designed and
developed to be cyber-safe and compliant are typically matched to one of our software development engineering roles. For cloud
databases, may be matched to Data Management - Storage Engineer (TE.DMSE.P) or for hosted networks, to Network Engineering
(TE.INNE.P) or Network Systems Administration (TE.INNS.P). Employees focused on administering and hardening internal
processes and systems against outside penetration and attack, match to Information Security (TE.ICIO.P).
Engineering User Interface/User Experience EN.UUUD.M2-6 Plans, manages and controls the activities of a team or teams responsible for creating and enhancing the experience and functionality
(UI/UX) - UI / UX Design - of user interfaces for firm products, including websites, software, hardware and tools. Leads the development of methodologies,
Technology tools and practices for researching, aggregating and analyzing data on design trends, consumer and user markets and marketing and
brand insights to develop user profiles and design standards. Directs the development, testing and evaluation of results for
storyboards, samples, prototypes and templates for proposed changes; partners and manages relationships with senior leadership,
marketing, product management and product development to communicate results, ensure compliance with desired user experience
and approve specifications and requirements for the look, feel and functionality of products. Selects, develops and evaluates
personnel to ensure the efficient operation of the function. Employees who lead teams whose responsibilities include actual coding
and software or Web development should be matched to UI/UX Engineering. Employees who lead teams whose responsibilities
center around the look and feel of physical components of hardware and equipment should be matched to Industrial Design
Management.
Engineering User Interface/User Experience EN.UUUD.P1-6 Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for firm
(UI/UX) - UI / UX Design - products, including websites, software, hardware and tools. Partners with marketing, product management and product development
Technology to create design architecture, specifications and requirements for the look, feel and functionality of products. Uses design tools to
create storyboards, samples, prototypes and templates for demonstrations and user testing. Reviews proposed product changes or
enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests
improvements. Evaluates market and consumer user experience research and results and updates design architecture based on
discovered trends and patterns. May perform user design research, including aggregation and analysis of primary and secondary
research data, for consumer and user design acceptance and overall user experience.
Engineering User Interface/User Experience EN.UUUE.M2-6 Plans, manages and controls the activities of a team or teams responsible for designing and testing user interfaces and user
(UI/UX) - UI / UX Engineering - experience for company products, including websites, software, hardware and tools. Advises product development leaders and teams
Technology on user experience design, usability, evaluation and testing, including the analysis, investigation and selection of applications and
methods to enhance user interaction through look, feel, process flow and choice of responsive elements. Leads the development and
coding of prototypes, beta and end applications and systems for user interface and user experience elements based on user
experience specifications, requirements and design standards. Performs technical reviews and approvals of proposed design and
product changes for feasibility, integration with existing technical architectures and systems and alignment with desired user
experience and design standards. May also perform or lead teams involved in research, aggregation and analysis of design trends,
customer and user markets, and marketing and brand insights to develop user profiles and design standards. Employees who manage
teams whose responsibilities do not predominantly include technical development and coding of user interfaces should be matched
to UI/UX Design. Employees who manage teams whose responsibilities center around the look and feel of physical components of
hardware and equipment should be matched to Industrial Design Engineering.

Job Descriptions
Engineering User Interface/User Experience EN.UUUE.P1-6 Plans, designs, develops and tests user interfaces and user experience components for firm products, including websites, software,
(UI/UX) - UI / UX Engineering - hardware and tools. Provides user experience design, usability, evaluation and testing expertise to product development teams,
Technology including the analysis, investigation and selection of applications and methods to enhance user interaction through look, feel,
process flow and choice of responsive elements. Develops and codes prototypes, beta and end applications and systems for user
interface and user experience elements based on user experience specifications, requirements and design standards. Performs
technical review of proposed design and product changes for feasibility, integration with existing technical architectures and
systems, and alignment with desired user experience and design standards. May perform research, aggregation and analysis of
design trends, customer and user markets, and marketing and brand insights to develop user profiles and design
standards. Employees whose responsibilities do not include technical development and coding of user interfaces should be matched
to UI/UX Design. Employees whose responsibilities center around the look and feel of physical components of hardware and
equipment should be matched to Industrial Design.
Engineering Agricultural - Agricultural EN.ACAC.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Engineering - Manufacturing Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
in all engineering fields. The Agricultural area is responsible for the design, construction and improvement of farming equipment
and machinery. Responsible for integrating technology with farming and design improved and more efficient farming equipment.
The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area or function description; or
(2) span multiple disciplines, products, or focuses of expertise. This job family is in the management level category and is below the
Engineering Agricultural - Agricultural EN.ACAC.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Agricultural area is responsible for the design, construction and improvement of farming equipment
and machinery. Responsible for integrating technology with farming and design improved and more efficient farming equipment.
The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area or function description; or
(2) span multiple disciplines, products, or focuses of expertise. This job family is in the professional level category and works
collaboration.
Engineering Agronomist - Agronomist - EN.AGAG.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Manufacturing Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
in all engineering fields. The Agronomist area is responsible for developing the principles and practice of soil management and field
crop production. Conduct tests to determine the best use of land. Measure soil salinity and nutrient levels, performing statistical
analysis of data and planting crops. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by
their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the
supervision.
Engineering Agronomist - Agronomist - EN.AGAG.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.

Job Descriptions
in all engineering fields. The Agronomist area is responsible for developing the principles and practice of soil management and field
crop production. Conduct tests to determine the best use of land. Measure soil salinity and nutrient levels, performing statistical
analysis of data and planting crops. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by
their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the
Engineering Additive Manufacturing - Additive EN.AMAM.M1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Manufacturing Engineering - Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
Manufacturing in all engineering fields. The Additive manufacturing ("AM") area is responsible for developing, designing, supporting and
maintaining AM processes and technology, including, but not limited to, 3D printing, rapid prototyping (RP), direct digital
manufacturing (DDM), layered manufacturing and additive fabrications. Applies software and computer aided engineering methods.
Interprets engineering drawings/specifications and manufacturing processes; problem solves material issues. The Multi-Focus
attribute is typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple
disciplines, products, or focuses of expertise. This job family is in the management level category and is below the executive
Engineering Additive Manufacturing - Additive EN.AMAM.P1-6 Develops and supports additive manufacturing (“AM”) processes and technology, including, but not limited to, 3D printing, rapid
Manufacturing Engineering - prototyping (RP), direct digital manufacturing (DDM), layered manufacturing and additive fabrications. Determines material-
Manufacturing process-design interdependencies; provides AM design optimization input, researches and facilitates AM material and process
discussions and requirements, interfaces with product line. Applies digital design, CAD, solid modeling software and computer
aided engineering methods. Interprets engineering drawings/specifications and manufacturing processes; problem solves material,
process and parts issues such as defect structure and porosity issues. Develops test methods and procedures, performs inspection and
failure analysis. May develop qualitative tools and software to optimize and increase reliability of existing equipment for AM. May
research new AM technologies, create AM work instructions and/or assist in the development of AM machinists/technicians,
training on new product processes and methods.
Engineering Additive Manufacturing - Additive EN.AMAM.S1-5 This is a Technician role. Programs, sets-up, operates and maintains additive manufacturing (“AM”) machines - including, but not
Manufacturing Engineering - limited to, 3D printing, rapid prototyping (RP), direct digital manufacturing (DDM), layered manufacturing, additive fabrications
Manufacturing and related processing equipment, from CAD file to finished part. Monitors machine parameters and resolves processing problems;
manages machine consumable and spare parts procurement. Performs QC tests as required; troubleshoots problems with equipment,
devices or products; coordinates the post processing of parts. May support day to day development activities for AM project and
technology work and assist with process development.
Engineering Aeronautical - Airworthiness EN.ARAI.M1-6 Oversees the planning, development, implementation and maintenance of methods, processes and operations for evaluation of the
Engineering - Manufacturing airworthiness of aircraft and components. Establishes processes, requirements and guidance for aircraft project flight safety, design
and flight certification procedures, and the issuance of safe flight limitations, Flight Trials Certificates and Releases to Service for
aircraft to customers. Ensures the effective use of materials, equipment and personnel in providing quality services at minimum
costs. Acts as a liaison with manufacturers and service management. Develops systems to maintain reports and record keeping in
compliance with applicable requirements and regulations. Selects, develops and evaluates personnel to ensure the efficient operation
of the function.
Engineering Aeronautical - Airworthiness EN.ARAI.P1-6 Provides overall engineering technical support and direction for evaluation of the airworthiness of aircraft and components.
Engineering - Manufacturing Establishes aircraft project flight safety, design and flight certification procedures, Monitors and advises on the design and
qualification processes leading to issue of safe flight limitations, Flight Trials Certificates and Releases to Service for aircraft to

Job Descriptions
customers. Receives, tracks and utilizes information from manufacturers’ technical notices, upgrades and safety issues. Maintains
engineering documentation in accordance with applicable regulations and requirements.
Engineering Aeronautical - Airworthiness EN.ARAI.S1-5 This is a Technician role. Performs functions associated with aircraft project flight safety, design and flight certification procedures,
Engineering - Manufacturing qualification processes and testing. Dismantles, adjusts, repairs and assembles equipment according to layout plans, blueprints,
operating or repair manuals and schematics. Uses test and diagnostic equipment to perform checkouts; records and documents
results in accordance with standard procedures. Rebuilds equipment as required. May perform equipment modifications as directed
by engineers.
Engineering Aeronautical - Aircraft Release EN.ARAR.M1-6 Oversees the planning, development, implementation and maintenance of methods, processes and operations for the release of
Engineering - Manufacturing aircraft within regulatory approval requirements during line maintenance procedures at home base. Ensures the effective use of
materials, equipment and personnel in providing quality services at minimum costs. Acts as a liaison with manufacturers and service
management. Develops systems to maintain reports and record keeping in compliance with applicable requirements and regulations.
Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Aeronautical - Aircraft Release EN.ARAR.P1-6 Provides overall engineering technical support and direction for the release of aircraft within regulatory approval requirements
Engineering - Manufacturing during line maintenance procedures at home base. Receives, tracks and utilizes information from manufacturers’ technical notices,
upgrades and safety issues. Maintains engineering documentation on repairs and overhauls performed in accordance with applicable
regulations and requirements. Establishes programs and solutions for increasing uptime and for equipment problems.
Engineering Aeronautical - Aircraft Release EN.ARAR.S1-5 This is a Technician role. Performs functions associated with release of aircraft within regulatory approval requirements during line
Engineering - Manufacturing maintenance procedures at home base. Dismantles, adjusts, repairs and assembles equipment according to layout plans, blueprints,
operating or repair manuals and schematics. Uses test and diagnostic equipment to perform checkouts; records and documents
results in accordance with standard procedures. Rebuilds equipment as required. May perform equipment modifications as directed
by engineers.
Engineering Aeronautical - Drone Operator / EN.ARDO.P1-6 Plans, leads and implements flight missions. Executes pre-flight, in-flight and post-flight checks and procedures. Directs vehicle for
Pilot (Unmanned Aerial Vehicle / transport, capture of data, or performance presentation. Uses photogrammetry and other processes to develop accurate and complete
UAV) - Manufacturing end product information. Stores, maintains and disperses collected data to appropriate groups while retaining appropriate security
protocols. Provides feedback to enable system improvements and advances. May perform maintenance on drone, communications
equipment and power sources. Keeps up-to-date with latest federal/state/local regulations for drones (UAVs/RPAs) and may require
FAA certification. May be known as a Remote Piloted Aircraft (RPA) Pilot or Operator. If the primary focus of the incumbent is on
the drone design and development of electronic parts, components, and circuitry for drone electronic equipment and/or computer
hardware, match to Electronics Engineer.
Engineering Aeronautical - Multi-Focus - EN.ARMF.M2-6 Directs and guides the activities of an aircraft systems and equipment design function. Manages and analyzes the design, testing and
Manufacturing feasibility studies of components, instruments, subassemblies and packaging for new and existing products. Directs the introduction
of design changes to the manufacturing and drafting organizations. Evaluates final results of aircraft design and test to assure
accomplishment of technical objectives. Ensures that proper documentation, such as test specifications and procedures, is provided
to the appropriate functional area. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Aeronautical - Multi-Focus - EN.ARMF.P1-6 Designs and analyzes aircraft electrical, mechanical, propulsion, and component structures, systems and processes. Uses computer-
Manufacturing aided design (CAD) to produce initial design and specifications for aircraft components. Conducts feasibility studies and testing on
new and modified aircraft system designs. May guide or direct support personnel in the preparation of detailed design, design testing
and prototype fabrication. Documents changes through a formal engineering change notification process.
Engineering Aeronautical - Repair & Overhaul EN.ARRO.M1-6 Oversees the planning, development, implementation and maintenance of methods, processes and operations for the teardown,
Engineering - Manufacturing inspection, repair, modification, assembly and test of aircraft and aircraft equipment undergoing repair or refurbishment. Ensures the
effective use of materials, equipment and personnel in providing quality services at minimum costs. Acts as a liaison with
manufacturers and service management. Develops systems to maintain reports and record keeping in compliance with applicable
requirements and regulations. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Aeronautical - Repair & Overhaul EN.ARRO.P1-6 Provides overall engineering technical support and direction for the teardown, inspection, repair, modification, assembly and test of
Engineering - Manufacturing aircraft and aircraft equipment undergoing repair or refurbishment. Receives, tracks and utilizes information from manufacturers’

Job Descriptions
technical notices, upgrades and safety issues. Maintains engineering documentation on repairs and overhauls performed in
accordance with applicable regulations and requirements. Establishes programs and solutions for increasing uptime and for
equipment problems.
Engineering Aeronautical - Repair & Overhaul EN.ARRO.S1-5 This is a Technician role. Performs the inspection, repair, modification, assembly and test of aircraft and aircraft equipment
Engineering - Manufacturing undergoing repair or refurbishment. Dismantles, adjusts, repairs and assembles equipment according to layout plans, blueprints,
operating or repair manuals and schematics. Uses test and diagnostic equipment to perform checkouts. Rebuilds equipment as
required. May perform equipment modifications as directed by engineers.
Engineering Chemical - Chemical Engineering - EN.CHCH.M2-6 Directs the design of chemical processes, instruments and equipment from the laboratory through pilot plant to manufacturing at
Manufacturing scale. Manages the development, implementation and maintenance of chemical process methods and equipment for the production
of process formulas, technologies and products to achieve cost effectiveness and improved product quality. Plans and implements
the development of new chemical process formulas, establishes operating equipment specifications and may improve manufacturing
techniques and new chemical process equipment production. Acts as liaison with research and/or development to ensure processes
and designs are compatible with objectives. Selects, develops, and evaluates personnel to ensure the efficient operation of the
function.
Engineering Chemical - Chemical Engineering - EN.CHCH.P1-6 Responsible for the design and implementation of chemical processes, instrumentation and equipment to ensure effectiveness in
Manufacturing process engineering and design to bring manufacturing/production efforts to scale with maximum efficiency and productivity.
Performs trials, tests and/or experiments to support engineering, production and/or R&D activities. Assists manufacturing operations
in problem solving with regards to equipment and systems. Develops and recommends new process formulas and technologies to
achieve cost effectiveness and improved product quality. Establishes operating equipment specifications.
Engineering Electronics - Multi-Focus - EN.ETMF.M2-6 May interact with users to define system requirements and/or necessary modifications. If the primary focus of the incumbent is on
Manufacturing the planning, design, implementation, operation, and maintenance of electrical systems match to the Electrical Design area.
Engineering Electronics - Multi-Focus - EN.ETMF.P1-6 May interact with users to define system requirements and/or necessary modifications. If the primary focus of the incumbent is on
Manufacturing the planning, design, implementation, operation, and maintenance of electrical systems match to the Electrical Design area.
Engineering Electronics - Power Electronics EN.ETPE.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Electronics area is responsible for the development, design, fabrication, modification, and evaluation
of electronic apparatus, components, and circuitry for use in electronic equipment and devices. Analyzes equipment to establish
operating data and conduct experimental tests. The Power Electronics focus specializes in designing, developing and testing circuits
to use in power electronics systems. Analyzes analog circuitry, work with high-frequency magnetics, and helps estimate power
losses and overall efficiency as electricity works its way through circuits. Maintains accurate documentation of all circuit designs.
Engineering Electronics - Power Electronics EN.ETPE.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Electronics area is responsible for the development, design, fabrication, modification, and evaluation
of electronic apparatus, components, and circuitry for use in electronic equipment and devices. Analyzes equipment to establish
operating data and conduct experimental tests. The Power Electronics focus specializes in designing, developing and testing circuits
to use in power electronics systems. Analyzes analog circuitry, work with high-frequency magnetics, and helps estimate power
losses and overall efficiency as electricity works its way through circuits. Maintains accurate documentation of all circuit designs.

Job Descriptions
Engineering Field Services - Field Services - EN.FSFS.M1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Field Services area is responsible for the installation, diagnostics, repair and support for products that
are installed and operating at customers' location. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully
described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is
supervision.
Engineering Field Services - Field Services - EN.FSFS.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Engineering Field Services - Field Services - EN.FSFS.S1-5 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Engineering Engineering - General - Multi-Focus EN.GLMF.M2-6 This position may include a combination of engineering management duties. Most companies will be able to match to a specific
- Manufacturing engineering management position. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Use
this position only if your company does not identify engineering management positions by functional designation, such as:
Development Engineering, Manufacturing Engineering, QA Engineering. Selects, develops and evaluates personnel to ensure the
Engineering Engineering - General - Multi-Focus EN.GLMF.P1-6 Designs, develops, analyzes, troubleshoots and provides technical skills during research and/or product development. If 75 percent
- Manufacturing of the time is spent performing a specific engineering function, make every effort to match to the appropriate engineering position.
Most companies will be able to match to a specific engineering position. Use this position only if your company does not identify its
engineering positions by functional designations, such as: Hardware Development Engineer, Software Development Engineer ,
Manufacturing Engineer.
Engineering Industrial Design - Automotive EN.IDAU.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Industrial Design area is responsible for creating and developing design concepts and specifications
that optimize the function, ergonomics, perceived value and appearance of products. The Automotive focus specializes in the design,
research, development and production of passenger cars, trucks, buses, motorcycles or off-road vehicles. Design new products or
modify existing ones. This job family is in the management level category and is below the executive management. Incumbents in

Job Descriptions
Engineering Industrial Design - Automotive EN.IDAU.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Industrial Design area is responsible for creating and developing design concepts and specifications
that optimize the function, ergonomics, perceived value and appearance of products. The Automotive focus specializes in the design,
research, development and production of passenger cars, trucks, buses, motorcycles or off-road vehicles. Design new products or
modify existing ones. This job family is in the professional level category and works independently with flexibility and authority
Engineering Industrial Design - Battery - EN.IDBY.M2-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Manufacturing Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Industrial Design area is responsible for creating and developing design concepts and specifications that
optimize the function, ergonomics, perceived value and appearance of products. The Battery focus specializes in the mechanical
design and validation of battery cells. Develop designs with detailed specifications, drawings and tolerance analysis. Maintains
product documentation. Plans and performs design validation testing, compiling data, and reports results. Researches next
generation energy storage devices. This job family is in the management level category and is below the executive management.
Engineering Industrial Design - Battery - EN.IDBY.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
optimize the function, ergonomics, perceived value and appearance of products. The Battery focus specializes in the mechanical
design and validation of battery cells. Develop designs with detailed specifications, drawings and tolerance analysis. Maintains
product documentation. Plans and performs design validation testing, compiling data, and reports results. Researches next
generation energy storage devices. This job family is in the professional level category and works independently with flexibility and
Engineering Industrial Design - Consumer EN.IDCP.M2-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Product - Manufacturing Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
optimize the function, ergonomics, perceived value and appearance of products. The Consumer Product focus specializes in the
design or re-design and development of a consumer product that is produced through the manufacturing process. Researches
consumer need, product usage, cost and functionality, along with manufacturing requirements. Develops and creates drawings,
prototypes, material specifications and testing methods. This job family is in the management level category and is below the

Job Descriptions
Engineering Industrial Design - Consumer EN.IDCP.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Product - Manufacturing Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
optimize the function, ergonomics, perceived value and appearance of products. The Consumer Product focus specializes in the
design or re-design and development of a consumer product that is produced through the manufacturing process. Researches
consumer need, product usage, cost and functionality, along with manufacturing requirements. Develops and creates drawings,
prototypes, material specifications and testing methods. This job family is in the professional level category and works
collaboration.
Engineering Industrial Design - Equipment EN.IDED.M2-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Design Engineer - Manufacturing Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
optimize the function, ergonomics, perceived value and appearance of products. The Equipment Design Engineer focus specializes
in creating the concept, technical designs of equipment used to repair, maintain and/or improve processes. Provides guidance during
installation process ensuring equipment is built according to design specifications. This job family is in the management level
Engineering Industrial Design - Equipment EN.IDED.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Design Engineer - Manufacturing Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
optimize the function, ergonomics, perceived value and appearance of products. The Equipment Design Engineer focus specializes
in creating the concept, technical designs of equipment used to repair, maintain and/or improve processes. Provides guidance during
installation process ensuring equipment is built according to design specifications. This job family is in the professional level
Engineering Industrial Design - Multi-Focus - EN.IDMF.M2-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
optimize the function, ergonomics, perceived value and appearance of products. The Multi-Focus attribute is typically reserved for
of the focuses in this area. This job family is in the management level category and is below the executive management. Incumbents
Engineering Industrial Design - Multi-Focus - EN.IDMF.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.

Job Descriptions
optimize the function, ergonomics, perceived value and appearance of products. The Multi-Focus attribute is typically reserved for
of the focuses in this area. This job family is in the professional level category and works independently with flexibility and
Engineering Industrial Design - Plant Design - EN.IDPD.M2-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
optimize the function, ergonomics, perceived value and appearance of products. The Plant Design focus specializes in the design,
build and/or modification and layout of a plant, the equipment within the plant, and production processes to increase efficiencies and
output. Analyzes plant requirements and current manufacturing processes for placement of equipment to improve production. This
Engineering Industrial Design - Plant Design - EN.IDPD.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
optimize the function, ergonomics, perceived value and appearance of products. The Plant Design focus specializes in the design,
build and/or modification and layout of a plant, the equipment within the plant, and production processes to increase efficiencies and
output. Analyzes plant requirements and current manufacturing processes for placement of equipment to improve production. This
Engineering Mechanical - Multi-Focus - EN.MEMF.M1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Mechanical area is responsible for analysis and maintenance of mechanical systems. Includes testing
and monitoring of mechanical systems, support in the development of design specifications, implementing new production
processes, and modifying equipment to improve cost effectiveness, reliability, and safety. The Multi-Focus attribute is typically
reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products,
or focuses of expertise. This job family is in the management level category and is below the executive management. Incumbents in
Engineering Mechanical - Multi-Focus - EN.MEMF.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.

Job Descriptions
or focuses of expertise. This job family is in the professional level category and works independently with flexibility and authority
Engineering Mechanical - Multi-Focus - EN.MEMF.S1-5 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
or focuses of expertise. This job family is in the support level category and the focus is on completing tasks or activities supporting
Engineering Materials - Multi-Focus - EN.MTMF.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Manufacturing evaluating processes and methods for the manufacture, molding and utilization of metallic, plastic, composite and other materials in
construction and production of hardware, electronic components and structures. Evaluates final results of research and development
projects to assure accomplishment of technical objectives. Prepares and presents reports outlining the outcome of technical projects
and makes recommendations for actions necessary to achieve desired results. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function. If the primary focus of the incumbent is on managing a group responsible for the design and
development of mechanical and electronic parts, electronic components and circuitry or computer hardware utilizing materials,
match to Mechanical Design Engineering or Electronic Design Engineering.
Engineering Materials - Multi-Focus - EN.MTMF.P1-6 Designs, develops and modifies processes and methods for the manufacture, molding and utilization of metallic, plastic, composite
Manufacturing and other materials in construction and production of hardware, electronic components and structures. Determines design
approaches and parameters. Analyzes materials and material components to establish operating data, conducts experimental tests
and evaluates results. Selects materials for inclusion in products based on analysis of specifications and reliability. Completes
documentation and procedures for processing, testing and use of materials. If the incumbent is responsible for the overall design and
development of mechanical systems and packaging or electronic components utilizing materials, match to Mechanical Design
Engineer or Electronic Design Engineer.
Engineering Packaging - Packaging Engineering - EN.PAPA.M1-6 Directs development of new package/container requirements and oversees the quality of existing packages/containers for all product
Manufacturing groups. Develops designs to meet requirements needed for the nature of the product, transportation methods, cost considerations,
legal requirements, and package content characteristics. Considers the need for resistance to external variables such as temperature
variations, light, moisture, and corrosive chemicals. May oversee the coordination of activities at contract packaging and labeling
sites. Oversees exterior package design to ensure proper product identification, consumer appeal, printing appearance, and
production techniques. Requires current knowledge of hazards and safety protocols for safe handling, transportation, and use of
products. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Engineering Packaging - Packaging Engineering - EN.PAPA.P1-6 Develops new packaging or containers to meet established requirements and maintains oversight and quality of existing
Manufacturing packages/containers for all product groups. Defines package requirements for product groups and customer requirements. Develops
recommendations according to the nature of the product, cost limitations, legal requirements, and the type of protection required,
taking into consideration the need for resistance to external variables. May be responsible for coordination of activities and logistics
at secondary contract packaging and labeling sites. Responsibilities may include documentation management and an understanding
of good manufacturing practices (GMPs). Uses appropriate tools and performs integrity analysis of packaging and improves
manufacturing techniques.
Engineering Packaging - Packaging Engineering - EN.PAPA.S1-5 This is a Technician role. The Engineering function is responsible for all engineering activities within an firm to ensure that business
Manufacturing objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services,

Job Descriptions
standards, and procedures in all engineering fields. The Packaging area is responsible for the research and development technology
of enclosing or protecting products for distribution, storage, sale, and use. Leads the process of research, design, and evaluation of
packages. The Packaging Engineering focus specializes in the research and development technology of enclosing or protecting
products for distribution, storage, sale, and use. Leads the process of research, design, and evaluation of packages. Incumbents in
Engineering Product Management Engineering - EN.PCPC.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Product Management Engineering - Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
Manufacturing in all engineering fields. The Product Management Engineering area is responsible for designing, developing and managing
activities for a specific product or group of products from product definition and planning through production, release, and end of
life. Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to
production and distribution. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area
or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the management level
Engineering Product Management Engineering - EN.PCPC.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
Product Management Engineering - Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
Manufacturing in all engineering fields. The Product Management Engineering area is responsible for designing, developing and managing
activities for a specific product or group of products from product definition and planning through production, release, and end of
life. Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to
production and distribution. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area
or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the professional level
Engineering Plant Engineering - Maintenance EN.PEME.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Plant Engineering area is responsible for engineering activities related to plant facilities and
equipment. The Maintenance Engineering focus specializes in the optimization of equipment, procedures, and departmental budgets
to achieve better maintainability, reliability, and availability of equipment. This job family is in the management level category and
is below the executive management. Incumbents in this job family are typically responsible for directing and guiding the work of
Engineering Plant Engineering - Maintenance EN.PEME.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
equipment. The Maintenance Engineering focus specializes in the optimization of equipment, procedures, and departmental budgets
to achieve better maintainability, reliability, and availability of equipment. This job family is in the professional level category and

Job Descriptions
collaboration.
Engineering Plant Engineering - Process EN.PEPE.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
equipment. The Process Engineering focus specializes in handling equipment requirements and specifications. Reviews processing
techniques and methods applied in the manufacture, fabrication, and evaluation of products. Coordinates design requirement review
with appropriate engineering/scientific personnel to ensure compatibility of processing methods. This job family is in the
supervision.
Engineering Plant Engineering - Process EN.PEPE.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
equipment. The Process Engineering focus specializes in handling equipment requirements and specifications. Reviews processing
techniques and methods applied in the manufacture, fabrication, and evaluation of products. Coordinates design requirement review
with appropriate engineering/scientific personnel to ensure compatibility of processing methods. This job family is in the
Engineering Process / Manufacturing - Process / EN.PRPR.M1-6 Oversees the activities related to the technical support and process development engineering functions of a manufacturing area.
Manufacturing Engineering - Plans and implements the development of new and scale-up process formulas. Establishes operating equipment specifications and
Manufacturing acts as a liaison with product design and development to ensure processes and designs are compatible. Leads efforts to achieve cost
effectiveness and improved product quality. Selects, develops, and evaluates personnel to ensure the efficient operation of the
function.
Engineering Process / Manufacturing - Process / EN.PRPR.P1-6 Develops new or modified process formulations, defines processing or handling equipment requirements and specifications, and
Manufacturing Engineering - reviews processing techniques and methods applied in the manufacture, fabrication, and evaluation of products. Involvement may
Manufacturing begin at any step from pilot plant to full-scale manufacturing. Coordinates design requirement review with appropriate
engineering/scientific personnel to ensure compatibility of processing methods. Compiles and evaluates test data to determine
appropriate limits and variables for process or material specifications. May conceive and plan projects involving definition and
selection of new concepts, equipment automation technology, and approaches in the processing or development of new or improved
processes. If responsibilities are primarily focused on developing optimal manufacturing processes for Additive Manufacturing,
match to Additive Manufacturing Engineer.
Engineering Process / Manufacturing - Process / EN.PRPR.S1-5 This is a Technician role. Performs technical tests and experiments for process engineering within R&D. Performs set-up of
Manufacturing Engineering - processing equipment. Monitors, audits and provides guidance to line operators. Processes test runs and prepares records, charts, and
Manufacturing graphs of results for presentation to engineering to identify yield problems or test new products. Provides technical assistance to
process development and engineering personnel.
Engineering Structural Sustainability Engineering EN.SSSS.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
- Structural Sustainability Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
Engineering - Manufacturing in all engineering fields. The Structural Sustainability Engineering area is responsible for conducting feasibility studies, carrying out
investigations, structural inspections, and assessments and design and preparation of contract documents. Provides structural
engineering and land surveying management expertise. The Multi-Focus attribute is typically reserved for roles that either: (1) are

Job Descriptions
fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job
Engineering Structural Sustainability Engineering EN.SSSS.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
- Structural Sustainability Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
Engineering - Manufacturing in all engineering fields. The Structural Sustainability Engineering area is responsible for conducting feasibility studies, carrying out
investigations, structural inspections, and assessments and design and preparation of contract documents. Provides structural
engineering and land surveying management expertise. The Multi-Focus attribute is typically reserved for roles that either: (1) are
fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This job
Engineering Thermal - Thermal Engineering - EN.THTH.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Thermal Engineering area is responsible for creating and repairing mechanical systems that involve a
heat transfer process into other forms of energy. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully
supervision.
Engineering Thermal - Thermal Engineering - EN.THTH.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
in all engineering fields. The Thermal Engineering area is responsible for creating and repairing mechanical systems that involve a
heat transfer process into other forms of energy. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully
Engineering Test & Validation - Electric Vehicle EN.TVEV.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
- Manufacturing Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
in all engineering fields. The Test and Validation area is responsible for the planning, development, and implementation of policies
and procedures for the testing and validation of all phases of product development and manufacturing. The Electric Vehicle focus
specializes in the collection of data during testing and customer trials, analysis of the test data, vehicle monitoring during test trials
and solution for issues raised during testing. This job family is in the management level category and is below the executive

Job Descriptions
Engineering Test & Validation - Electric Vehicle EN.TVEV.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
- Manufacturing Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures
and procedures for the testing and validation of all phases of product development and manufacturing. The Electric Vehicle focus
specializes in the collection of data during testing and customer trials, analysis of the test data, vehicle monitoring during test trials
and solution for issues raised during testing. This job family is in the professional level category and works independently with
Engineering Test & Validation - Multi-Focus - EN.TVMF.M2-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
and procedures for the testing and validation of all phases of product development and manufacturing. The Multi-Focus attribute is
typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines,
products, or focuses of expertise. This job family is in the management level category and is below the executive management.
Engineering Test & Validation - Multi-Focus - EN.TVMF.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
and procedures for the testing and validation of all phases of product development and manufacturing. The Multi-Focus attribute is
typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines,
products, or focuses of expertise. This job family is in the professional level category and works independently with flexibility and
Engineering Test & Validation - Non-Destructive EN.TVND.M1-6 Oversees the planning, development, implementation and maintenance of methods, processes and operations direction for
Testing (NDT) - Manufacturing conducting nondestructive testing to determine the existence of flaws, discontinuities, leaks, contamination, thermal anomalies or
imperfections in aircraft materials, components or assemblies without impairing the integrity or function of the inspected
component. Ensures the effective use of materials, equipment and personnel in providing quality services at minimum costs. Acts as
a liaison with manufacturers and service management. Develops systems to maintain reports and record keeping in compliance with
applicable requirements and regulations. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Engineering Test & Validation - Non-Destructive EN.TVND.P1-6 Provides overall engineering technical support and direction for conducting nondestructive testing to determine the existence of
Testing (NDT) - Manufacturing flaws, discontinuities, leaks, contamination, thermal anomalies or imperfections in aircraft materials, components or assemblies
without impairing the integrity or function of the inspected component. Receives, tracks and utilizes information from
manufacturers’ technical notices, upgrades and safety issues. Establishes programs and solutions for testing. Writes testing plans and
maintains test documentation in accordance with applicable regulations and requirements.
Engineering Test & Validation - Non-Destructive EN.TVND.S1-5 Performs nondestructive testing to determine the existence of flaws, discontinuities, leaks, contamination, thermal anomalies or
Testing (NDT) - Manufacturing imperfections in aircraft materials, components or assemblies without impairing the integrity or function of the inspected
component. Conducts test activities and records results in accordance with established testing plan and specifications. Dismantles,
adjusts, repairs and assembles test equipment according to layout plans, blueprints, operating or repair manuals, and schematics.

Job Descriptions
May perform equipment modifications as directed by engineers.

Engineering Test & Validation - Test Engineering EN.TVTE.M2-6 Manages the planning, development, and implementation of procedures for the testing and evaluation of standard and special
- Manufacturing devices for all phases of product development and/or manufacturing. Specifies tests to be performed, compiles data, and makes
recommendations for changes required in testing equipment procedures, manufacturing processes, new testing requirements and/or
design of testing equipment. Recommends the purchase of test equipment. Selects, develops, and evaluates personnel to ensure the
efficient operation of the function. Employees whose primary responsibility is for production test should be matched to Production
Test. For those companies in the Medical Devices Industry, the position must ensure that programs are in compliance with standards
for good laboratory practices (GLP), good manufacturing practices (GMP) and/or good clinical practices (GCP). May be responsible
for overseeing the testing of customer samples.
Engineering Test & Validation - Test Engineering EN.TVTE.P1-6 Designs, develops, and implements cost-effective methods of testing and troubleshooting systems and equipment for all phases of
- Manufacturing product development and manufacturing. Prepares test and diagnostic programs, designs test fixtures and equipment, and completes
specifications and procedures for new products. Plans the labor, schedules, and equipment required for testing and evaluating
standard and special devices. For those companies in the Medical Devices Industry, the position must ensure that programs are in
compliance with standards for good laboratory practices (GLP), good manufacturing practices (GMP) and/or good clinical practices
(GCP). May be responsible for setting the parameters and testing customer samples.
Engineering Test & Validation - Validation - EN.TVVA.M1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
and procedures for the testing and validation of all phases of product development and manufacturing. The Validation focus
specializes in developing and implementing test procedures to ensure product(s) meet appropriate regulatory requirements, internal
firm and industry standards. Conducts calibration and validation of equipment and systems. Reviews and assesses processes and
procedures, makes recommendations for changes and/or improvements. This job family is in the management level category and is
Engineering Test & Validation - Validation - EN.TVVA.P1-6 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
procedures, makes recommendations for changes and/or improvements. This job family is in the professional level category and
collaboration.
Engineering Test & Validation - Validation - EN.TVVA.S3 The Engineering function is responsible for all engineering activities within an firm to ensure that business objectives are met.
procedures, makes recommendations for changes and/or improvements. This job family is in the support level category and the

Job Descriptions
Engineering Civil Engineering - Facilities EN.CEFE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Civil Engineering area is responsible for activities related to the design, planning, construction,
management and overseeing of energy and mining infrastructures. Includes facilities, buildings, dams, utilities, railroads, tunnels,
roads, bridges, airports and other projects. The Facilities Engineering focus specializes in planning, designing, budgeting,
constructing, reconfiguring, maintaining and altering the layout of energy or mining plants and facilities (e.g. gas plants or
compressor stations). May include equipment, machinery, buildings and other structures. This job family is in the professional level
Engineering Civil Engineering - Geotechnical EN.CEGE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
roads, bridges, airports and other projects. The Geotechnical Engineering focus specializes in planning, developing, implementing
and optimizing mining or energy (e.g. well) sites designs and infrastructure, following geotechnical standards and procedures with
respect to slope/ground monitoring and inspection, and control and mine infrastructure. Includes conducting geotechnical fieldwork,
soil boring advancement and analysis, monitoring well mining site development, installation and sampling, preparing technical
reports, overseeing field explorations and construction observations, monitoring site-specific engineering projects, and proficiency
in technical software (e.g. Slope/W or gINT). This job family is in the professional level category and works independently with
Engineering Civil Engineering - Hydraulic EN.CEHE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
roads, bridges, airports and other projects. The Hydraulic Engineering focus specializes in the use of water to generate electricity,
designing hydraulic systems and ensuring that all the hydraulic components work per specifications. Includes the application of
principles of fluid mechanics to handle the storage, collection, transportation, control, regulation, measurement and use of fluids
(e.g. water) for the generation and storage of energy. This job family is in the professional level category and works independently
Engineering Civil Engineering - Multi-Focus - EN.CEMF.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
roads, bridges, airports and other projects. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple
disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This

Job Descriptions
Engineering Civil Engineering - Multi-Focus - EN.CEMF.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
roads, bridges, airports and other projects. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple
Engineering Civil Engineering - Pipeline EN.CEPE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
roads, bridges, airports and other projects. The Pipeline Engineering focus specializes in engineering and technical activities for
pipelines, piping systems and related equipment & facilities that carry crude oil, natural gas, water, or waste. Includes material
selection, design, development, construction, installation, flow, maintenance, defect assessment and integrity management Monitors
pipeline pollution control and oil spill plans. This job family is in the professional level category and works independently with
Engineering Civil Engineering - Wind Energy EN.CEWE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
roads, bridges, airports and other projects. The Wind Energy Engineering focus specializes in designing, developing and
constructing wind farms. Includes planning, manufacturing, testing and operating all hardware and electrical components per site
specifications. This job family is in the professional level category and works independently with flexibility and authority over daily
Engineering Electrical Engineering - Signals / EN.EESE.M3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Electrical Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Electrical Engineering area is responsible for activities related to the planning, design, implementation,
operation and maintenance of electrical systems in the energy industry (e.g. Renewables). May also apply to the Mining industry.
The Signals/Electrical focus specializes in planning and designing standards, procedures, construction, contract services, electrical
energy management, operation and maintenance and advice for signaling and electrical power systems. Includes designs
specifications and documentation for High Voltage (HV) electrical projects, e.g., substations, transformers, switchgear and harmonic
filters. This job family is in the management level category and is below the executive management. Incumbents in this job family

Job Descriptions
Engineering Electrical Engineering - Signals / EN.EESE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Electrical Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Electrical Engineering area is responsible for activities related to the planning, design, implementation,
operation and maintenance of electrical systems in the energy industry (e.g. Renewables). May also apply to the Mining industry.
The Signals/Electrical focus specializes in planning and designing standards, procedures, construction, contract services, electrical
energy management, operation and maintenance and advice for signaling and electrical power systems. Includes designs
specifications and documentation for High Voltage (HV) electrical projects, e.g., substations, transformers, switchgear and harmonic
filters. This job family is in the professional level category and works independently with flexibility and authority over daily work
Engineering Engineering Services EN.EGDR.M1 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
(Energy/Mining) - Drafting Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
(Energy/Mining) - Energy all engineering fields. The Engineering Services area is responsible for a variety of engineering services functions that could include
drafting, design support, document control or similar engineering support activities. Ensures the timely, thorough and accurate
completion of all engineering services projects. The Drafting (Energy/Mining) focus specializes in undertaking energy or mining
engineering design and detailed drafting assignments. Includes developing sketches & working drawings to meet engineers
requirements, liaison with process and engineering personnel to establish design criteria applying engineering principles and
mathematical calculations to prepare draft designs. This job family is in the management level category and is below the executive
Engineering Engineering Services EN.EGDR.S1-5 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
(Energy/Mining) - Drafting Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
(Energy/Mining) - Energy all engineering fields. The Engineering Services area is responsible for a variety of engineering services functions that could include
completion of all engineering services projects. The Drafting (Energy/Mining) focus specializes in undertaking energy or mining
engineering design and detailed drafting assignments. Includes developing sketches & working drawings to meet engineers
requirements, liaison with process and engineering personnel to establish design criteria applying engineering principles and
mathematical calculations to prepare draft designs. This job family is in the support level category and the focus is on completing
Engineering Engineering Services EN.EGMF.M1-3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
(Energy/Mining) - Multi-Focus - Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Energy all engineering fields. The Engineering Services area is responsible for a variety of engineering services functions that could include
completion of all engineering services projects. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple

Job Descriptions
Engineering Engineering Services EN.EGMF.S1-5 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
(Energy/Mining) - Multi-Focus - Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Energy all engineering fields. The Engineering Services area is responsible for a variety of engineering services functions that could include
completion of all engineering services projects. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple
Engineering Engineering Projects - EPC EN.EPEP.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Engineering Projects area is responsible for all activities pertaining to the coordination and management
of all planning, design, budgeting, procurement, development and construction work related to energy or mining infrastructure
projects. The EPC Engineering focus specializes in activities pertaining to the coordination of engineering, procurement and
construction work related to achieving a large scale and complex energy or mining infrastructure project. This job family is in the
supervision.
Engineering Engineering Projects - EPC EN.EPEP.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
projects. The EPC Engineering focus specializes in activities pertaining to the coordination of engineering, procurement and
construction work related to achieving a large scale and complex energy or mining infrastructure project. This job family is in the
Engineering Engineering Projects - Power Project EN.EPPD.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Development - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
projects. The Power Project Development specializes in activities related to the development phase of energy projects, including
overseeing, due diligence, contracting and closing process. This job family is in the management level category and is below the
Engineering Engineering Projects - Power Project EN.EPPD.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Development - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in

Job Descriptions
projects. The Power Project Development specializes in activities related to the development phase of energy projects, including
overseeing, due diligence, contracting and closing process. This job family is in the professional level category and works
collaboration.
Engineering Engineering Projects - Power Project EN.EPPM.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Management - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
projects. The Power Project Management focus specializes in leading a team, typically cross-functional, to achieve power
engineering operational projects/programs' goals and requirements. Includes working with project teams and stakeholders to plan,
execute, monitor and control the project; managing resources, budget, cost, time, quality, risks and other constraints. This job family
supervision.
Engineering Engineering Projects - Power Project EN.EPPM.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Management - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
projects. The Power Project Management focus specializes in leading a team, typically cross-functional, to achieve power
engineering operational projects/programs' goals and requirements. Includes working with project teams and stakeholders to plan,
execute, monitor and control the project; managing resources, budget, cost, time, quality, risks and other constraints. This job family
Engineering Mining Engineering - Mine EN.MIME.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Mining Engineering area is responsible for all activities related to the planning, design, development,
construction, management and overseeing of mines for the extraction of minerals from underneath, above or on the ground. Includes
specialization in the development of new equipment or in directing mineral processing operations to separate minerals from dirt,
rock and other materials. The Mine Engineering focus specializes in determining the optimal ore-body extraction strategy,
developing mine plans and seeking input from and coordinating with mine operations stakeholders accordingly. This job family is in
supervision.
Engineering Mining Engineering - Mine EN.MIME.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Mining Engineering area is responsible for all activities related to the planning, design, development,

Job Descriptions
construction, management and overseeing of mines for the extraction of minerals from underneath, above or on the ground. Includes
specialization in the development of new equipment or in directing mineral processing operations to separate minerals from dirt,
rock and other materials. The Mine Engineering focus specializes in determining the optimal ore-body extraction strategy,
developing mine plans and seeking input from and coordinating with mine operations stakeholders accordingly. This job family is in
Engineering Marine Engineering - Marine EN.MNME.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Marine Engineering area is responsible for all activities related to the planning, design, development,
construction, management and overseeing of equipment used at sea and onboard sea vessels (i.e. ships, boats, etc.). The Marine
Engineering focus specializes in naval mechanical systems, such as propulsion and steering. Includes conducting environmental,
operational or performance tests on the machinery/equipment. This job family is in the professional level category and works
collaboration.
Engineering Marine Engineering - Naval EN.MNNA.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Architecture - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
construction, management and overseeing of equipment used at sea and onboard sea vessels (i.e. ships, boats, etc.). The Naval
Architecture focus specializes in the design of vessels, including the form and stability of hulls on vessels. Responsibilities also
include evaluating how vessels perform during trials, making design changes as necessary and performing maintenance and repair
work. This job family is in the professional level category and works independently with flexibility and authority over daily work
Engineering Marine Engineering - Subsea EN.MNSB.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
construction, management and overseeing of equipment used at sea and onboard sea vessels (i.e. ships, boats, etc.). The Subsea
Engineering specializes in the design and installation of offshore equipment and structures below the surface of the sea. Includes
wellheads on the seabed and the flowlines and interfaces joining them to the platform or host production facilities. This job family is
Engineering Nuclear Engineering - Nuclear - EN.NENU.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Nuclear Engineering area is responsible for activities related to the design, development, validation,
operation, safety assessment and maintenance of nuclear energy equipment, systems or facilities. Includes nuclear reactor cores,
radiation shielding, turbines and/or handling and disposing of nuclear waste. The Nuclear focus specializes in research, engineering
and/or technical activities to support the proper operation of a nuclear plant to derive benefits from nuclear energy and radiation.

Job Descriptions
Engineering Nuclear Engineering - Nuclear - EN.NENU.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
all engineering fields. The Nuclear Engineering area is responsible for activities related to the design, development, validation,
operation, safety assessment and maintenance of nuclear energy equipment, systems or facilities. Includes nuclear reactor cores,
radiation shielding, turbines and/or handling and disposing of nuclear waste. The Nuclear focus specializes in research, engineering
and/or technical activities to support the proper operation of a nuclear plant to derive benefits from nuclear energy and radiation.
Engineering Petroleum Engineering - Drilling EN.PEDG.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Fluid Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Petroleum Engineering area is responsible for engineering activities related to the design and
development of equipment and processes for the exploration, drilling, extraction and production oil and gas. Includes crude oil and
natural gas extraction, completions, structural, reservoir field engineering projects. The Drilling Fluid Engineering focus specializes
in drilling fluids activities at the wellsite. Includes monitoring the properties of the drilling fluid (drilling mud) to maintain within
designed specifications. This job family is in the professional level category and works independently with flexibility and authority
Engineering Petroleum Engineering - Drilling - EN.PEDR.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
natural gas extraction, completions, structural, reservoir field engineering projects. The Drilling focus is responsible for activities
related to providing specialized and general drilling engineering support and technology. This job family is in the professional level
Engineering Petroleum Engineering - Multi- EN.PEMF.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Focus - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
natural gas extraction, completions, structural, reservoir field engineering projects. The Multi-Focus attribute is typically reserved
for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in
any of the focuses in this area. This job family is in the management level category and is below the executive management.

Job Descriptions
Engineering Petroleum Engineering - Multi- EN.PEMF.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Focus - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
natural gas extraction, completions, structural, reservoir field engineering projects. The Multi-Focus attribute is typically reserved
for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in
any of the focuses in this area. This job family is in the professional level category and works independently with flexibility and
Engineering Petroleum Engineering - Oil & Gas EN.PEOR.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Reservoir - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
natural gas extraction, completions, structural, reservoir field engineering projects. The Oil & Gas Reservoir focus specializes in
engineering and technical activities related to underground crude oil and natural gas reserves and storage. Includes estimating,
evaluating, monitoring, correcting, reporting and providing long-term oil & gas reserves and storage availability forecasts to all
stakeholders. This job family is in the professional level category and works independently with flexibility and authority over daily
Engineering Petroleum Engineering - Well EN.PEWC.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Completions - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
natural gas extraction, completions, structural, reservoir field engineering projects. The Well Completions focus specializes in
engineering and/or technical activities related to the completion of complex well projects. Responsibilities include planning,
developing, monitoring, supervising and optimizing well completion and workover designs and operations to improve the
production from a well. This job family is in the professional level category and works independently with flexibility and authority
Engineering Renewable Energy Engineering - EN.REBE.M3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Battery Storage Engineering - Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Energy all engineering fields. The Renewable Energy Engineering area is responsible for engineering activities related to developing
sustainable systems for electricity generation using renewable sources. Includes Wind, Solar, Battery Storage, Geothermal and
Biomass. The Battery Storage Engineering focus specializes in designing, developing and constructing battery energy storage
systems, solutions, equipment or components for residential, commercial, industrial and/or transportation customers/sites. This job
Engineering Renewable Energy Engineering - EN.REBE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Battery Storage Engineering - Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in

Job Descriptions
Energy all engineering fields. The Renewable Energy Engineering area is responsible for engineering activities related to developing
Biomass. The Battery Storage Engineering focus specializes in designing, developing and constructing battery energy storage
systems, solutions, equipment or components for residential, commercial, industrial and/or transportation customers/sites. This job
Engineering Renewable Energy Engineering - EN.REMF.M3-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Multi-Focus - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Renewable Energy Engineering area is responsible for engineering activities related to developing
Biomass. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of
expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This job family is in the management
Engineering Renewable Energy Engineering - EN.REMF.P1-6 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Multi-Focus - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of
expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This job family is in the professional
Engineering Renewable Energy Engineering - EN.RERP.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Renewables Power System Planning Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
- Energy all engineering fields. The Renewable Energy Engineering area is responsible for engineering activities related to developing
Biomass. The Renewables Power System Planning focus specializes in engineering viability studies related to the transmission and
distribution of renewable energy. Designs, develops, prepares and maintains necessary transmission system software models.
Performs system modeling and simulations of power flow, contingency, voltage stability and transient stability analysis. This job
Engineering Renewable Energy Engineering - EN.RESE.M3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Solar Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Solar Engineering focus specializes in designing, developing and constructing photovoltaic solar energy systems,
solutions, applications, structures, equipment or components (e.g., ground mounts, tilt legs, stand-offs, I-beams, tri-beams off roof,

Job Descriptions
unusual roofs) for residential, commercial or industrial customers/sites. Includes specifying foundations for ground mounted solar
systems, creating photovoltaic system conceptual and complete construction documentation. This job family is in the management
Engineering Renewable Energy Engineering - EN.RESE.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Solar Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Solar Engineering focus specializes in designing, developing and constructing photovoltaic solar energy systems,
solutions, applications, structures, equipment or components (e.g., ground mounts, tilt legs, stand-offs, I-beams, tri-beams off roof,
unusual roofs) for residential, commercial or industrial customers/sites. Includes specifying foundations for ground mounted solar
systems, creating photovoltaic system conceptual and complete construction documentation. This job family is in the professional
Engineering Renewable Energy Engineering - EN.REWC.M3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Wind Cables Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Wind Cables Engineering focus specializes in all engineering activities related to cables for wind farms, covering
inter-turbine (array) cables considering a range of voltages and cable types. Includes High Voltage (HV) collective systems, cable
terminations, cable stripping to hang-offs, cable testing and carrying out risk assessments. This job family is in the management
Engineering Renewable Energy Engineering - EN.REWC.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Wind Cables Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Wind Cables Engineering focus specializes in all engineering activities related to cables for wind farms, covering
inter-turbine (array) cables considering a range of voltages and cable types. Includes High Voltage (HV) collective systems, cable
terminations, cable stripping to hang-offs, cable testing and carrying out risk assessments. This job family is in the professional level
Engineering Renewable Energy Engineering - EN.REWT.M3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Wind Turbine Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in

Job Descriptions
Biomass. The Wind Turbine Engineering focus specializes in planning, designing, developing, and constructing wind turbines
(including the tower, rotor blades, nacelle, generator, and foundation or base), complying with industry standards and regulations.
Includes considering construction costs, potential environmental hazards, safety standards, government regulations, and other
factors. This job family is in the management level category and is below the executive management. Incumbents in this job family
Engineering Renewable Energy Engineering - EN.REWT.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Wind Turbine Engineering - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Biomass. The Wind Turbine Engineering focus specializes in planning, designing, developing, and constructing wind turbines
(including the tower, rotor blades, nacelle, generator, and foundation or base), complying with industry standards and regulations.
Includes considering construction costs, potential environmental hazards, safety standards, government regulations, and other
factors. This job family is in the professional level category and works independently with flexibility and authority over daily work
Engineering System Design / Architecture - EN.SDMM.S1-5 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Maintenance Management System - Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Energy all engineering fields. The Systems Design/Architecture area is responsible for integrating hardware and/or software frameworks,
systems and/or product design functions or designing underlying architecture for use in one or more product offerings. The
Maintenance Management System focus specializes in in the design, development, deployment, maintenance and operation of
applications and systems that centralize maintenance information at energy or mining sites, plants and energy grids to facilitate
maintenance operations. This job family is in the support level category and the focus is on completing tasks or activities
Engineering System Design / Architecture - EN.SDPC.S1-5 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Process Control System - Energy Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
all engineering fields. The Systems Design/Architecture area is responsible for integrating hardware and/or software frameworks,
systems and/or product design functions or designing underlying architecture for use in one or more product offerings. The Process
Control System focus specializes in the design, development, implementation and maintenance of energy control
systems/applications. Includes process control of fluids, liquids, gases, dry solids and slurry mixtures. This job family is in the
Engineering System Design / Architecture - EN.SDSC.M1,3 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Supervisory Control & Data Includes the creation, development, design and improvement of products, equipment, facilities, services, standards and procedures in
Acquisition (SCADA) - Energy all engineering fields. The Systems Design/Architecture area is responsible for integrating hardware and/or software frameworks,
Supervisory Control & Data Acquisition (SCADA) Engineering focus specializes in designing, developing, deploying, testing and
maintaining SCADA systems. Includes hardware and software functional specifications for energy automated processes. Provides
technical and functional support to new and existing sites and the Remote Operations Control Center. This job family is in the

Job Descriptions
supervision.
Engineering System Design / Architecture - EN.SDSC.P1-4 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Engineering System Design / Architecture - EN.SDSC.S1-5 The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met.
Environmental Environmental Health & Safety - EH.EHEC.E1-4 Head of the Environmental Health and Safety function for the entire firm. Ultimately responsible for occupational safety and health
Health & Safety Head of Environmental Health & in the workplace, environmental protection, industrial hygiene and sustainability across the company. Provides strategic direction
Safety - Corporate - Executive for the development, planning and implementation of EHS policies and programs and auditing procedures along with organizational
and systems alignment for reduced operational risk. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Environmental General - Environmental Health & EH.GLMF.E1-4 Responsible for oversight of the industrial, environmental, health and safety (EHS) regulatory compliance in a sub-part of the
Health & Safety Safety - Executive - Executive overall organization (e.g., Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at
the Corporate level.. Ultimately responsible for occupational safety and health in the workplace, environmental protection, industrial
hygiene and sustainability. Oversees development, planning and implementation of EHS policies, programs and auditing procedures
along with organizational and systems alignment for reduced operational risk. Select Corporate, Group or Division, as appropriate
for each match for Executive Scope of Responsibility.
Environmental Environmental Health & Safety - EH.EHEE.M2-6 Responsible for all environmental safety programs and policies and ensure compliance with national (federal), state, and local
Health & Safety Environmental Engineering - environmental, health, and safety regulations. May negotiate with government agencies and obtain environmental permits. Manages
Infrastructure and leads a team of environmental engineers. Provides environmental expertise on large, complex projects.
Environmental Environmental Health & Safety - EH.EHEE.P1-6 Implements, and monitors company environmental safety programs and policies to ensure compliance with federal, state, and local
Health & Safety Environmental Engineering - environmental, health, and safety regulations. Maintains safety equipment inventory, performs periodic safety inspections, monitors
Infrastructure hazardous waste removal vendors, and may assist in consolidating hazardous wastes (chemical, radioactive, and/or medical).
Monitors environmental compliance and maintains liaison with appropriate regulatory agencies.
Environmental Environmental Health & Safety - EH.EHHS.M1-6 Manages the development, planning and implementation of company industrial safety programs and the administrative supervision

Job Descriptions
Health & Safety Health & Safety Engineering - of the security organization. Develops safety policies and procedures; organizes and directs Emergency Response Teams (ERTs)
Infrastructure and supporting activities. Ensures compliance with federal and state regulations and handles all contact with the appropriate
agencies. Provides protection for personnel and company property. May arrange for extra protection for key employees. Develops,
implements, and maintains security procedures to meet required codes and regulations. Analyzes loss control and accident reports.
Prepares and maintains all required security manuals. Selects, develops, and evaluates personnel to ensure the efficient operation of
the function.
Environmental Environmental Health & Safety - EH.EHHS.P1-6 Develops, implements and monitors company safety programs and policies. Ensures compliance with government health and safety
Health & Safety Health & Safety Engineering - regulations. Conducts Emergency Response Team (ERT) and other employee training in emergency response, life safety, industrial
Infrastructure hygiene, and chemical and fire hazards. Responds to emergencies, incidents and accidents; investigates causes and recommends
corrective actions. Conducts safety surveys to identify and mitigate occupational hazards. Completes required federal, state and local
government reports relating to safety.
Environmental Environmental Health & Safety - EH.EHHS.S1-5 This is a Technician role. Provides operational and administrative support for company safety programs and policies. Carries out
Health & Safety Health & Safety Engineering - basic inspections and tests of safety and workplace hazard, monitoring equipment and systems; records and escalates anomalies,
Infrastructure hazards and issues for resolution. Assists in Emergency Response Team (ERT) and employee training; maintains safety records,
manuals and documentation in accordance with established procedures. Supports ongoing safety surveys and investigations of
incidents, accidents, and emergencies.
Environmental Environmental Health & Safety - EH.EHMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Health & Safety Multi-Focus - Infrastructure described in any of the focuses in this area.
Environmental Environmental Health & Safety - EH.EHMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Environmental Environmental Health & Safety - EH.EHMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Environmental Environmental Health & Safety - EH.EHPS.M2-6 Manages the monitoring, administering, evaluating and coordinating of a firm's environmental, safety and health programs to
Health & Safety Process Safety Management (PSM) - enhance a safe workplace and ensure compliance with applicable regulatory agencies. Oversees the creation of scheduled facility
Infrastructure inspections. Manages procedures to minimize or eliminate hazards from work processes (e.g., incorrect handling of toxic materials).
Oversees investigations into workplace accidents to identify causes and manages recommendations for changes/upgrades to
equipment or the facility to protect workers.
Environmental Environmental Health & Safety - EH.EHPS.P1-6 Monitors the efficiency and enforces the firm's environmental, safety and health programs. Enforces safety regulations at sites;
Health & Safety Process Safety Management (PSM) - Conducts inspections, analyzes injury frequency reports, reviews compliance history, and references codes and standards to
Infrastructure recommend changes to processes and procedures. Plans and facilitates safety programs and employee training to minimize or
eliminate work place hazards.
Environmental Food Safety - Multi-Focus - EH.FSMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Health & Safety Infrastructure described in any of the focuses in this area.
Environmental Food Safety - Multi-Focus - EH.FSMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Environmental Food Safety - Multi-Focus - EH.FSMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Environmental Occupational Wellness & Medical - EH.OWOW.M1-6 Manages the development and administration of employee-related health and wellness solution programs (e.g., weight management,
Health & Safety Occupational Wellness & Medical - smoking cessation, healthy lifestyles). Oversees the assessment of the health and fitness needs of employees by examining
Infrastructure attendance, worker's compensation claims, and discussions with insurance providers. Directs employee communications, creation of
educational materials, seminars, and health wellness clinics (e.g., blood pressure/cholesterol screenings). Tracks and reports on the
results of wellness initiatives. May oversee onsite fitness facilities.
Environmental Occupational Wellness & Medical - EH.OWOW.P1-6 Coordinates, administers, and provides employee-related health and wellness programs. Manages initial medical care, medical
Health & Safety Occupational Wellness & Medical - screening and health education. Works with Human Resources, management and employees in administering and monitoring
Infrastructure medical leaves of absence and return to work programs. May provide worker’s compensation case management and tracking,

Job Descriptions
including medical records, individual employee health records, occupational health and safety logs as applicable. Assesses internal
client needs, tracks issues for problem patterns, resolves employee questions or issues, implements and supports total health
projects. Manages vendor relationships and negotiates contracts. Ensures compliance with company and government requirements.
Demonstrates understanding of other employee health/safety functions. Does not dispense or administer medicine.
Environmental Occupational Wellness & Medical - EH.OWOW.S1-5 Supports employee related health and wellness solution programs (e.g., weight management, smoking cessation, healthy lifestyles).
Health & Safety Occupational Wellness & Medical - Advises employees in how to achieve wellness goals by creating fitness training and other programs for employees to follow.
Infrastructure Performs employee screenings for programs and obtains consent from participants. Communicates with staff on participant status.
Maintains records on participants and prepares reports on program success.
Environmental Environmental Health & Safety - EH.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Health & Safety Other Area - Multi-Focus - described in any of the focuses in this area.
Infrastructure
Environmental Environmental Health & Safety - EH.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Infrastructure
Environmental Environmental Health & Safety - EH.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Infrastructure
Field Operations Battery Storage Operations - Battery FO.BOBI.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Installer - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
or mining sites, energy grids and customer locations within a geographical area. The Battery Storage Operations area is responsible
for the assembly, installation, operation, servicing, maintenance, repair and related activities pertaining to battery storage systems,
solutions, applications, equipment or components, in compliance with established assessment and schematics. Includes determining
and interpreting battery storage system installation designs, drawings, sketches, layouts and wiring diagrams/configurations, and
developing solutions for current and prospective battery storage equipment requiring additional applications. The Battery Storage
Installer focus specializes in battery storage system installations at energy or mining sites and customer sites. Includes residential
customer installations. This job family is in the management level category and is below the executive management. Incumbents in
Field Operations Battery Storage Operations - Battery FO.BOBI.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Installer - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
Installer focus specializes in battery storage system installations at energy or mining sites and customer sites. Includes residential
customer installations. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Battery Storage Operations - Battery FO.BOBT.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Technician - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy

Job Descriptions
Technician focus specializes in the operation, maintenance, safety and repair of battery storage systems for residential, commercial,
industrial and/or transportation customers/sites. This job family is in the management level category and is below the executive
Field Operations Battery Storage Operations - Battery FO.BOBT.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Technician - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
Technician focus specializes in the operation, maintenance, safety and repair of battery storage systems for residential, commercial,
industrial and/or transportation customers/sites. This job family is in the support level category and the focus is on completing tasks
or activities supporting implementation of procedures. Incumbents in this job level category typically require general education,
Field Operations Drilling Operations - Drilling - FO.DRDR.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
or mining sites, energy grids and customer locations within a geographical area. The Drilling Operations area is responsible for the
planning and execution of drilling projects, the development of energy (e.g. oil and gas fields) or mining sites, and the analysis of
reserves within a specific area. The Drilling focus is responsible for activities related to providing specialized and general drilling
engineering support and technology. This job family is in the management level category and is below the executive management.
Field Operations Drilling Operations - Drilling - FO.DRDR.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
reserves within a specific area. The Drilling focus is responsible for activities related to providing specialized and general drilling
engineering support and technology. This job family is in the support level category and the focus is on completing tasks or
Field Operations Drilling Operations - Multi-Focus - FO.DRMF.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
reserves within a specific area. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines,

Job Descriptions
products, focuses of expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This job family is
supervision.
Field Operations Drilling Operations - Multi-Focus - FO.DRMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
reserves within a specific area. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines,
Field Operations Drilling Operations - Planning & FO.DRPO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Optimization - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
reserves within a specific area. The Planning & Optimization focus specializes in planning and optimizing all operational processes
to ensure all areas of improvement are identified, implemented and shared. Responsibilities include assisting with future drilling
operations preparation and planning for achieving the safest and most efficient operation. This job family is in the support level
with similar duties. Titles include Drilling Operations Planner / Drilling Optimizer (S4/S5).
Field Operations Drilling Operations - Welding - FO.DRWE.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
reserves within a specific area. The Welding focus specializes in cutting and disassembling pipes, frames, vessels and bell nipple,
and other associated drilling equipment, using knowledge of welding techniques, metallurgy and engineering requirements. Includes
general maintenance and pipe tripping. This job family is in the support level category and the focus is on completing tasks or
vocational, and/or on-the-job training, and may provide direction to other employees with similar duties. Titles include Drill Welder.
Field Operations Field Operations - Corrosion - FO.FOCO.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Field Operations area is responsible for
technical, professional and/or administrative activities related to the installation, operation, maintenance, control, administration and
optimization of energy or mining equipment, processes, and facilities at energy or mining sites, energy grids and customer locations
within a geographical area. The Corrosion focus specializes in terminal & field executed corrosion prevention duties including
impressed cathodic protection, internal corrosion control and atmospheric corrosion control. Requires specialized skills and
technical experience to assist with set-up, collecting and organizing needed paperwork and research. Requires NACE Corrosion
Technician certification. This job family is in the management level category and is below the executive management. Incumbents

Job Descriptions
Field Operations Field Operations - Corrosion - FO.FOCO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Corrosion focus specializes in terminal & field executed corrosion prevention duties including
impressed cathodic protection, internal corrosion control and atmospheric corrosion control. Requires specialized skills and
technical experience to assist with set-up, collecting and organizing needed paperwork and research. Requires NACE Corrosion
Technician certification. This job family is in the support level category and the focus is on completing tasks or activities supporting
job training, and may provide direction to other employees with similar duties. Typical job titles include Corrosion Technician.
Field Operations Field Operations - Crane Operator - FO.FOCR.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Crane Operator focus specializes in lifting, moving, position and reposition loads and objects with
the use of a crane, including but not limited to mobile, tower, boom trucks and self-erect tower cranes. Depresses buttons, lifts levers
and ensures load is safe. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Field Operations - Heavy Equipment FO.FOHE.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
within a geographical area. The Heavy Equipment focus specializes in operating heavy machinery for construction, demolition,
drilling or excavation. Includes hydraulic equipment, and routine maintenance or repairs. In Mining consider Utility Operators
specialized in the efficient operation of production mining equipment (e.g. dozers, excavators, graders) in a surface pit operation.
may provide direction to other employees with similar duties. Heavy Equipment Operator, Hydraulic Technician, Rig Floor
Mechanic, Crane Operator, Forklift Operator.
Field Operations Field Operations - Lease Operations FO.FOLO.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Lease Operations focus specializes in operating and maintaining leases, well pads and all equipment
and wellheads. Responsibilities include resolving issues to keep wells and equipment well maintained and producing with minimal
downtime. This job family is in the professional level category and works independently with flexibility and authority over daily

Job Descriptions
expectations based on knowledge, application, problem solving, and collaboration. Typical job titles include Lease Analyst.
Field Operations Field Operations - Lease Operations FO.FOLO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Lease Operations focus specializes in operating and maintaining leases, well pads and all equipment
and wellheads. Responsibilities include resolving issues to keep wells and equipment well maintained and producing with minimal
downtime. This job family is in the support level category and the focus is on completing tasks or activities supporting
job training, and may provide direction to other employees with similar duties. Typical job titles include Lease Operator.
Field Operations Field Operations - Mining FO.FOME.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Equipment - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
within a geographical area. The Mining Equipment focus specializes in operating, checking, inspecting and servicing fixed and
mobile mining equipment. Includes making minor repairs to and conducting pre-start checks on fixed and mobile mining equipment,
ensuring adequate supplies and operating the service truck. This job family is in the support level category and the focus is on
general education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties. Typical
job titles include Utility Operator and Equipment Serviceperson.
Field Operations Field Operations - Multi-Focus - FO.FOMF.M1-6 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines,
supervision.
Field Operations Field Operations - Multi-Focus - FO.FOMF.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
Field Operations Field Operations - Multi-Focus - FO.FOMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Field Operations Field Operations - Metering Systems FO.FOMS.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Metering Systems focus specializes in operating energy metering systems installed throughout the
energy transmission and distribution network (e.g. custody transfer metering systems, allocation/internal metering systems, etc.).
may provide direction to other employees with similar duties. Typical job titles include Meter Technician.
Field Operations Field Operations - Process FO.FOPO.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operations - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
within a geographical area. The Process Operations focus specializes in monitoring and operating equipment and facilities, including
field equipment, insuring quality and conformance with standard operating procedures. Includes storage or handling of materials or
products and maintaining inventory. This job family is in the management level category and is below the executive management.
Field Operations Field Operations - Process FO.FOPO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
within a geographical area. The Process Operations focus specializes in monitoring and operating equipment and facilities, including
field equipment, insuring quality and conformance with standard operating procedures. Includes storage or handling of materials or
products and maintaining inventory. This job family is in the support level category and the focus is on completing tasks or activities
Field Operations Field Operations - Rig - Energy FO.FORG.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy

Job Descriptions
within a geographical area. The Rig focus specializes in operating rig facilities and rig equipment not considered Heavy Equipment.
may provide direction to other employees with similar duties. Typical job titles include Offshore Installation Technician.
Field Operations Field Operations - Transmission FO.FOTA.M3,5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Analyst - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
within a geographical area. The Terminal Operations focus specializes in operating facilities used to store energy fuel (e.g. natural
gas, petroleum), or products. This job family is in the management level category and is below the executive management.
Field Operations Field Operations - Transmission FO.FOTA.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Analyst - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
within a geographical area. The Transmission Analyst focus specializes in regional transmission line design, operation, integration
and maintenance. Includes performing power transmission system and congestion analysis, and price forecasting to find regional
markets with available transmission capacity for possible projects and managing the integration of newly commissioned power
plants into their associated control area or formal market. This job family is in the professional level category and works
collaboration. Typical job titles include Transmission Analyst.
Field Operations Field Operations - Terminal FO.FOTO.M1,3,5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
gas, petroleum), or products. This job family is in the management level category and is below the executive management.
Field Operations Field Operations - Terminal FO.FOTO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
gas, petroleum), or products. This job family is in the support level category and the focus is on completing tasks or activities
and/or on-the-job training, and may provide direction to other employees with similar duties. Typical job titles include Terminal
Operator.
Field Operations Field Maintenance - Circulation FO.MACS.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
System Maintenance - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
or mining sites, energy grids and customer locations within a geographical area. The Field Maintenance area is responsible for
planning, scheduling, documenting, evaluating, optimizing and executing standard operating and maintenance processes and
procedures, based on industry guidelines and safety standards. Responsibilities include routine operations, preventive maintenance
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Circulation System
Maintenance focus specializes in maintaining all equipment related to the circulating system. Includes rigging-up, preparing and
drilling surface holes, running casing/cement, head-ups and pressure tests, tripping of pipe, drilling of main holes, shut-downs and
rigging-out. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Field Maintenance - Drilling FO.MADO.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Drilling Operations and
Maintenance focus specializes in supervising the drilling equipment and facilities, providing technical, housekeeping and
administrative support to drilling professionals to carry out the necessary maintenance work. Includes installation and repair of
pumps, casing, drilling and pipe handling equipment to ensure proper drilling operations. This job family is in the management level
Field Operations Field Maintenance - Drilling FO.MADO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Drilling Operations and
Maintenance focus specializes in supervising the drilling equipment and facilities, providing technical, housekeeping and
administrative support to drilling professionals to carry out the necessary maintenance work. Includes installation and repair of
pumps, casing, drilling and pipe handling equipment to ensure proper drilling operations. This job family is in the support level
Field Operations Field Maintenance - Multi-Focus - FO.MAMF.M1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Multi-Focus attribute is
typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the
responsibilities described in any of the focuses in this area. This job family is in the management level category and is below the
Field Operations Field Maintenance - Multi-Focus - FO.MAMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Multi-Focus attribute is
typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the
responsibilities described in any of the focuses in this area. This job family is in the support level category and the focus is on
Field Operations Field Maintenance - Motorman / FO.MAMO.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Motorhand - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Motorman/Motorhand
focus specializes in executing routine checks of the machinery, tanks, bilge and pump-rooms along with the daily operation and
maintenance of the machinery. This job family is in the support level category and the focus is on completing tasks or activities
Field Operations Field Maintenance - Pipeline FO.MAPO.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Pipeline Operations focus
specializes in activities pertaining to the control of the flow of oil, natural gas and other materials sent through pipelines systems.
Field Operations Field Maintenance - Pipeline FO.MAPO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Pipeline Operations focus
Field Operations Field Maintenance - Rig Operations FO.MARO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Rig Operations focus
specializes in providing technical, housekeeping and administrative support to rig professionals to carry out the necessary
maintenance work. Installs, maintains and repairs rig equipment and facilities to ensure proper rig operations. This job family is in
Field Operations Field Maintenance - Well Operations FO.MAWE.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
and repair of equipment and facilities at energy or mining sites, energy grids and customer locations. The Well Operations focus
specializes in supervising the wellsite equipment and facilities, providing technical, housekeeping and administrative support to
wellsite professionals to carry out the necessary maintenance work. Installs, maintains and repairs wellsite equipment. Includes new
well completion, sidetracking (secondary wellbores), hydraulic fracturing, coil tubing, wireline and snubbing. Works with sub-
surface & production disciplines. This job family is in the support level category and the focus is on completing tasks or activities
Field Operations Field Measurement - Measurement - FO.MEME.M1,3,5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Field Measurement area is responsible for
technical, professional, and administrative activities related to the analysis and measurement of the energy volume and flow (e.g.
natural gas, petroleum, electricity, etc.) throughout the energy transmission & distribution network. The Measurement focus
specializes in field activities related to the proper operation of measurement equipment used in the analysis and measurement of the
natural gas or hydrocarbon volume and flow throughout the gas distribution network and/or of electricity volume and flow
throughout the power transmission system. This job family is in the management level category and is below the executive
knowledge, application, problem solving, impact, collaboration, and supervision. Typical job titles include Gas Measurement,
Hydrocarbon Measurement and Drilling Measurement Supervisor (M1) / Managers (M3) / Directors (M5).
Field Operations Field Measurement - Measurement - FO.MEME.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
throughout the power transmission system. This job family is in the professional level category and works independently with
Field Operations Field Measurement - Measurement - FO.MEME.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
throughout the power transmission system. This job family is in the support level category and the focus is on completing tasks or
vocational, and/or on-the-job training, and may provide direction to other employees with similar duties. Typical job titles include
Gas Measurement Analyst, Hydrocarbon Measurement and Drilling Measurement Technician.
Field Operations Mining Operations - Explosives - FO.MIEX.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Mining Operations area is responsible for a
variety of technical and professional activities at an open cut or underground mine, ensuring mining work follows adequate
operational standards to achieve planned development and production forecasts and budgets. Includes specialization in mining
management, process improvement, technical services, exploitation and processing operations, and related technical trades and
crafts. The Explosives focus specializes in preparing, positioning and detonating explosives to dislodge rocks and soil at mining
sites. Includes locating, loading, priming, wiring and firing of blast holes to designated blast pattern; inspecting and testing work
area and service equipment, completing pre blast and post blast checks, detonating misfires, identifying hazards, declaring site safe
and washing, scaling down the area after blasting. May also demolish buildings and structures. Levels may be described as Shotfirer,
Charge-Up Operator, and Drill & Blast professional. This job family is in the professional level category and works independently
Field Operations Mining Operations - Explosives - FO.MIEX.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Explosives focus specializes in preparing, positioning and detonating explosives to dislodge rocks and soil at mining
sites. Includes locating, loading, priming, wiring and firing of blast holes to designated blast pattern; inspecting and testing work
area and service equipment, completing pre blast and post blast checks, detonating misfires, identifying hazards, declaring site safe
and washing, scaling down the area after blasting. May also demolish buildings and structures. Levels may be described as Shotfirer,
Charge-Up Operator, and Drill & Blast professional. This job family is in the support level category and the focus is on completing

Job Descriptions
Field Operations Mining Operations - Haulage FO.MIHO.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operator - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
crafts. The Haulage Operator focus specializes in the collection, loading and haulage of ore/mullock and/or spoil tip. Conducts pre-
start inspection of loader, dump truck and/or work environment. Identifies hazards, scales and washes down work areas, bogs
production and development areas. Monitors the loader control panel to identify and correct malfunctions and service requirements.
Field Operations Mining Operations - Mine Dispatch - FO.MIMD.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Mine Dispatch focus specializes in coordinating and optimizing the movement of mining equipment and personnel in and
around the mine pit to extract material. Ensures mine operations vehicle movement needs are addressed in a safe, timely and
professional manner. Receives and undertakes execution tasks as per schedule. This job family is in the support level category and
similar duties.
Field Operations Mining Operations - Multi-Focus - FO.MIMF.M1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of
expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This job family is in the management
Field Operations Mining Operations - Multi-Focus - FO.MIMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of

Job Descriptions
expertise; or (2) do not meet the responsibilities described in any of the focuses in this area. This job family is in the support level
Field Operations Mining Operations - Miner / FO.MIMR.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Miner / Operator focus specializes in activities related to the operation of mining tools and equipment for the extraction
of ore. Includes inspecting and servicing work area and mining equipment, planning, allocating and monitoring digging activities to
ensure optimal ore/coal and waste recovery, identifying hazards and organizing and loading trucks. Mining tools and equipment can
range from primary production/digging tools, including dragline, shovel, excavator or front-end loader to other metalliferous mining
equipment such as continuous miner, longwall miner, (shearer) or bolting equipment. Levels may be described as Nipper, Miner,
Operator/Miner, Crew Leader/Leading Hand, etc. This job family is in the support level category and the focus is on completing
Field Operations Mining Operations - Mining FO.MIMT.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Technical Services - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
crafts. The Mining Technical Services focus specializes in providing technical services to the mine site. Includes maintaining and
evaluating key production statistics pertaining to output levels, forecasts, reserves, budgets, quality and other key variables. May
require experience in underground coal mining, operating mine planning and AutoCAD software. Covers mine technicians and
mining associates. This job family is in the professional level category and works independently with flexibility and authority over
Field Operations Mining Operations - Mining FO.MIMT.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Technical Services - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
crafts. The Mining Technical Services focus specializes in providing technical services to the mine site. Includes maintaining and
evaluating key production statistics pertaining to output levels, forecasts, reserves, budgets, quality and other key variables. May
require experience in underground coal mining, operating mine planning and AutoCAD software. Covers mine technicians and
mining associates. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Mining Operations - Mobile FO.MIMU.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Processing Unit (MPU) Operator - operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
Energy or mining sites, energy grids and customer locations within a geographical area. The Mining Operations area is responsible for a

Job Descriptions
crafts. The Mobile Processing Unit (MPU) Operator focus specializes in operating a Mobile Processing Unit (MPU) to deliver a
quality product to blast holes in an open cut or underground mine. Inspects the truck and the mixing and delivery equipment prior to
starting work. Loads raw materials and delivers materials. Mixes and discharges material to blast holes. This job family is in the
Field Operations Mining Operations - Pastefill FO.MIPO.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Pastefill Operator focus specializes in installing, maintaining, inspecting and monitoring permanent and temporary paste
fill reticulation and barricades to ensure successful support and structural integrity of underground mines. Includes delivery and
installation of paste fill or backfill to the specified fill locations. This job family is in the support level category and the focus is on
Field Operations Mining Operations - Shotcreter - FO.MISC.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
crafts. The Shotcreter focus specializes in the operation and maintenance of shotcrete equipment for spraying concrete support
underground. Includes applying wet and dry shotcrete to rock faces in accordance with ground support specifications. Inspects the
work area and plant for hazards, damage and defects. Undertakes daily pre starts, routine greasing and minor machinery
maintenance. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Mining Operations - Mine Truck FO.MITD.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Driver - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
crafts. The Mine Truck Driver focus specializes in haul truck operation and other tasks around the pit, undertaking training in more
complex mobile equipment operation. This job family is in the support level category and the focus is on completing tasks or
Field Operations Mining Operations - Ventilation - FO.MIVE.S1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
crafts. The Ventilation focus specializes in the design, operation, maintenance, calibration and testing of ventilation and
occupational hygiene systems in underground mines to ensure a safe and healthy work environment, minimizing risk exposure and
complying with relevant statutory regulations. Includes establishing ventilation standards, designing primary ventilation system and
escape plans, conducting primary ventilation survey and testing of ventilation instrumentation and equipment. This job family is in
Field Operations Marine Operations - Ballast Control FO.MNBC.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Marine Operations area is responsible for all
marine activities related to the operation of an offshore facility. The Ballast Control focus specializes in all operations required to
maintain safe position, including calculating, monitoring and maintaining variable deck load and stability. This job family is in the
Field Operations Marine Operations - Barge FO.MNBO.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Barge Operations focus specializes in marine matters related to
the operation of a marine energy facility (e.g. offshore rig). Dynamic Positioning & anchor handling, lifting operations, radio and
rescue equipment, stability, maintenance of hull, superstructure and marine equipment. Manages helicopter operations, tanks and
confined spaces, logbooks and operational compliance, training of marine personnel and emergency response roles. This job family
Field Operations Marine Operations - Deepwater FO.MNDD.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Diving - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
marine activities related to the operation of an offshore facility. The Deepwater Diving focus specializes in all of the maintenance,
repairs, cleaning, exploration and general underwater operations of an offshore energy or mining facility (e.g. drilling platform).
Includes underwater inspections of offshore equipment and installations to check for thickness of foundation, seals and corrosion; to
obtain seabed silt samples and to determine if repair work is needed. This job family is in the management level category and is
Field Operations Marine Operations - Deepwater FO.MNDD.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Diving - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
marine activities related to the operation of an offshore facility. The Deepwater Diving focus specializes in all of the maintenance,
repairs, cleaning, exploration and general underwater operations of an offshore energy or mining facility (e.g. drilling platform).
Includes underwater inspections of offshore equipment and installations to check for thickness of foundation, seals and corrosion; to

Job Descriptions
obtain seabed silt samples and to determine if repair work is needed. This job family is in the professional level category and works
collaboration.
Field Operations Marine Operations - Dynamic FO.MNDY.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Positioning - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
marine activities related to the operation of an offshore facility. The Dynamic Positioning focus specializes in all activities related to
maintaining the position, heading and stability of floating units (including semi-submersibles and drillships). Also responsible for
the Global Maritime Distress and Safety System (GMDSS) procedures, equipment and communication protocols to increase safety.
Field Operations Marine Operations - Hydrography - FO.MNHY.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Hydrography focus specializes in the mapping of the marine
environment closely looking at the shape of the seabed and the water depth. Responsibilities also include operating, maintaining and
troubleshooting survey systems and sensors. This job family is in the professional level category and works independently with
Field Operations Marine Operations - Multi-Focus - FO.MNMF.M1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Multi-Focus attribute is typically reserved for roles that either:
Field Operations Marine Operations - Multi-Focus - FO.MNMF.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
this area. This job family is in the professional level category and works independently with flexibility and authority over daily work
Field Operations Marine Operations - Multi-Focus - FO.MNMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
Field Operations Marine Operations - Oceanography - FO.MNOC.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Oceanography focus specializes in the analysis of physical and
chemical interactions in the marine environment. Includes monitoring waves, tides and currents along with analyzing chemicals in
sediments and seawater. This job family is in the professional level category and works independently with flexibility and authority
Field Operations Marine Operations - Remote FO.MNRV.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operated Vehicles (ROV) - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
marine activities related to the operation of an offshore facility. The Remote Operated Vehicles focus specializes in activities related
to the operation, navigation, maintenance and/or repair of an underwater remote operated vehicle and equipment. Includes working
with the cameras and robotic arms along with judging underwater site conditions for dives and dive plans. This job family is in the
Field Operations Marine Operations - Remote FO.MNRV.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operated Vehicles (ROV) - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
marine activities related to the operation of an offshore facility. The Remote Operated Vehicles focus specializes in activities related
to the operation, navigation, maintenance and/or repair of an underwater remote operated vehicle and equipment. Includes working
with the cameras and robotic arms along with judging underwater site conditions for dives and dive plans. This job family is in the
Field Operations Marine Operations - Subsea FO.MNSB.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Subsea Operations focus specializes in all activities related to
the subsea Blow-out Preventer (BOP) & Control System. Provides design input and operational procedural guidance for the
installation, maintenance, troubleshoot and repair of components and parts of the Subsea BOP stack/equipment. Supervises all
installation and retrieval of subsea BOPs. This job family is in the professional level category and works independently with
Field Operations Marine Operations - Subsea FO.MNSB.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
marine activities related to the operation of an offshore facility. The Subsea Operations focus specializes in all activities related to
the subsea Blow-out Preventer (BOP) & Control System. Provides design input and operational procedural guidance for the
installation, maintenance, troubleshoot and repair of components and parts of the Subsea BOP stack/equipment. Supervises all
installation and retrieval of subsea BOPs. This job family is in the support level category and the focus is on completing tasks or
Field Operations Marine Operations - Seamanship - FO.MNSE.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
marine activities related to the operation of an offshore facility. The Seamanship focus specializes in seafaring skills in conjunction
with knowledge of marine operations such as mooring, rig moving, cargo handling and marine fabric maintenance. Assists with
helicopter operations including refueling and landing. Supports emergency situations such as firefighting, ballasting, evacuation
modes and lifeboat coxswain. This job family is in the support level category and the focus is on completing tasks or activities
Field Operations Meteorology - Meteorologist - FO.MTMT.M1,3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Meteorology area is responsible for activities
related to the study of meteorological data to establish suitability, operating performance and optimization methods for energy or
mining sites and grids. Includes monitoring and assessing climate and weather conditions, changes and forecast. The Meteorologist
focus specializes in activities pertaining to monitoring and managing meteorological data to support energy operations, assessing
climate and weather conditions, changes and forecast. This job family is in the management level category and is below the
Field Operations Meteorology - Meteorologist - FO.MTMT.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
climate and weather conditions, changes and forecast. This job family is in the professional level category and works independently
Field Operations Meteorology - Meteorologist - FO.MTMT.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
climate and weather conditions, changes and forecast. This job family is in the support level category and the focus is on completing

Job Descriptions
Field Operations Pipeline Operations - Pipefitting - FO.POPF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Pipeline Operations area is responsible for
technical, professional and administrative activities related to the operation of a pipeline system. The Pipefitting focus specializes in
installation and maintenance of pipe systems including cutting and assembling the system using saws, cutting torches and other
tools. Works with hydraulic or other pressure based systems. Lays out pipe systems and may be responsible for ordering pipe
sections. Maintains a safe work area. May train apprentices. This job family is in the support level category and the focus is on
Field Operations Pipeline Operations - Pipeline FO.POPH.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Scheduling - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Scheduling focus
specializes in scheduling the movement of crude oil/gas on connecting pipeline systems including batch/operational/product supply
scheduling logistics. Includes analyzing, monitoring, documenting, updating daily system tankage inventories and batch positions,
activities, operational and maintenance considerations. This job family is in the professional level category and works independently
Field Operations Pipeline Operations - Pipeline FO.POPH.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Scheduling - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Scheduling focus
specializes in scheduling the movement of crude oil/gas on connecting pipeline systems including batch/operational/product supply
scheduling logistics. Includes analyzing, monitoring, documenting, updating daily system tankage inventories and batch positions,
activities, operational and maintenance considerations. This job family is in the support level category and the focus is on
Field Operations Pipeline Operations - Pipeline FO.POPI.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Integrity - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Integrity focus
specializes in maintaining pipeline integrity by carrying out cathodic protection programs. Responsibilities include the servicing,
inspection, pigging, maintenance, documentation, record keeping and repair of cathodic protection systems. This job family is in the
Field Operations Pipeline Operations - Pipeline FO.POPO.M1,3,5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Operations focus

Job Descriptions
Field Operations Pipeline Operations - Pipeline FO.POPO.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Operations focus
Field Operations Pipeline Operations - Patrol Pilot - FO.POPP.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
technical, professional and administrative activities related to the operation of a pipeline system. The Patrol Pilot focus specializes in
the aerial patrol/inspection of firm gas transmission pipelines and rights of way to ensure pipeline security. Identifies, monitors,
documents and reports pipeline hazards, potential leaks and emergency conditions to field operations personnel. Maintains safe and
efficient operation of firm aircraft while performing aerial pipeline patrol duties. This job family is in the professional level category
collaboration.
Field Operations Pipeline Operations - Pipeline Safety FO.POPS.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Compliance - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Safety Compliance
focus specializes in regulatory compliance activities that pertain to pipeline safety rules and regulations. Develops, reviews and/or
audits processes, procedures and policies related to pipeline safety. Monitors and reviews firm activities to assess level of
compliance with government or industry legislation and regulations regarding pipeline safety. This job family is in the professional
Field Operations Pipeline Operations - Pipeline Safety FO.POPS.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Compliance - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
technical, professional and administrative activities related to the operation of a pipeline system. The Pipeline Safety Compliance
focus specializes in regulatory compliance activities that pertain to pipeline safety rules and regulations. Develops, reviews and/or
audits processes, procedures and policies related to pipeline safety. Monitors and reviews firm activities to assess level of
compliance with government or industry legislation and regulations regarding pipeline safety. This job family is in the support level
Field Operations Solar Operations - Solar Installer - FO.SOSI.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Solar Operations area is responsible for the
assembly, installation, operation, servicing, maintenance, repair and related activities pertaining to solar photovoltaic (PV) systems,

Job Descriptions
and interpreting PV system installation designs, drawings, sketches, layouts and wiring diagrams/configurations and developing
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Installer
focus specializes in the assembly, installation, maintenance and repair of solar photovoltaic systems on roofs or structures in
compliance with site assessment and schematics. Includes determining and interpreting PV system installation designs, drawings,
sketches, layouts and wiring diagrams/configurations. This job family is in the management level category and is below the
Field Operations Solar Operations - Solar Installer - FO.SOSI.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Installer
focus specializes in the assembly, installation, maintenance and repair of solar photovoltaic systems on roofs or structures in
compliance with site assessment and schematics. Includes determining and interpreting PV system installation designs, drawings,
sketches, layouts and wiring diagrams/configurations. This job family is in the support level category and the focus is on completing
Field Operations Solar Operations - Solar Technician FO.SOST.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Technician
focus specializes in the operation, maintenance, safety and repair of solar collection assemblies (SCA). Includes conducting
diagnostics, troubleshooting and performing electrical and mechanical maintenance using hand tools and mobile equipment. This
Field Operations Solar Operations - Solar Technician FO.SOST.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Technician
focus specializes in the operation, maintenance, safety and repair of solar collection assemblies (SCA). Includes conducting

Job Descriptions
diagnostics, troubleshooting and performing electrical and mechanical maintenance using hand tools and mobile equipment. This
Field Operations Solar Operations - Solar Services FO.SOTR.M3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Training - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Services
Training focus specializes in preparing, maintaining and updating training content and documentation regarding solar systems
installation, operation and maintenance following industry and regulatory standards and guidelines. Includes training employees on
safety, rooftop and ground mount Installations, purchasing and inventory management. This job family is in the management level
Field Operations Solar Operations - Solar Services FO.SOTR.P1-3 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Training - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
solutions for current and prospective photovoltaic solar equipment requiring metal conductivity applications. The Solar Services
Training focus specializes in preparing, maintaining and updating training content and documentation regarding solar systems
installation, operation and maintenance following industry and regulatory standards and guidelines. Includes training employees on
safety, rooftop and ground mount Installations, purchasing and inventory management. This job family is in the professional level
Field Operations Wind Operations - Blades - Energy FO.WIBL.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
or mining sites, energy grids and customer locations within a geographical area. The Wind Operations area is responsible for the
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The Blades
focus specializes in repairs on internal and external blade surfaces. Responsibilities include inspecting, maintaining, checking oil
levels and determining type of damage and best approach of repairs. This job family is in the support level category and the focus is
Field Operations Wind Operations - Lifts & Cranes - FO.WILC.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The Lifts &
Cranes focus specializes in the inspection, servicing, maintenance, troubleshooting and repair of personnel lifts, cranes and lifting

Job Descriptions
equipment, including all electrical and mechanical components. This job family is in the support level category and the focus is on
Field Operations Wind Operations - Multi-Focus - FO.WIMF.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The Multi-
Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not
meet the responsibilities described in any of the focuses in this area. This job family is in the management level category and is
Field Operations Wind Operations - Multi-Focus - FO.WIMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The Multi-
meet the responsibilities described in any of the focuses in this area. This job family is in the support level category and the focus is
Field Operations Wind Operations - Wind Cables - FO.WIWC.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The Wind
Cables focus specializes in all technical activities related to cables for wind farms, covering inter-turbine (array) cables considering
a range of voltages and cable types. Includes servicing, maintenance, calibration, installation, troubleshooting, and repair of High
Voltage (HV) collective systems, cable terminations, cable stripping to hang-offs, splicing, cable testing, and electrical equipment,
including overhead power lines, underground, substations and pad mount transformer equipment up to 345kV using approved
switching orders. This job family is in the support level category and the focus is on completing tasks or activities supporting
Field Operations Wind Operations - Wind Turbines - FO.WIWT.M1 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The
Turbines focus services, maintains, troubleshoots and repairs wind turbines and associated equipment. Understands the mechanics of
wind turbine mechanical and electrical components, schematics, diagnostic tools and the maintenance of hydraulics. Monitors
turbine performance and Supervisory Control and Data Acquisition systems. This job family is in the management level category
Field Operations Wind Operations - Wind Turbines - FO.WIWT.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
installation, operation, servicing, maintenance and related activities pertaining to wind farms and wind energy facilities. The
Turbines focus services, maintains, troubleshoots and repairs wind turbines and associated equipment. Understands the mechanics of
wind turbine mechanical and electrical components, schematics, diagnostic tools and the maintenance of hydraulics. Monitors
turbine performance and Supervisory Control and Data Acquisition systems. This job family is in the support level category and the
Field Operations Well Operations - Well Performance FO.WOWP.P1-4 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Well Operations area is responsible for
technical, professional and administrative activities related to the operation, inspection, and servicing of a wellsite. The Well
Performance focus specializes in activities related to the calculation of well output and of the value of the reserves. Includes
monitoring and improvement of daily and monthly production output and capacity at the well, and all other performance related
activities. This job family is in the professional level category and works independently with flexibility and authority over daily
Field Operations Well Operations - Well Service - FO.WOWS.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
or mining sites, energy grids and customer locations within a geographical area. The Well Operations area is responsible for
technical, professional and administrative activities related to the operation, inspection, and servicing of a wellsite. The Well Service
focus specializes in activities related to the inspection and servicing of a wire line unit. Includes acidizing wells, identifying types,
sizes, and operation of casing and tubing, down hole flow control devices, work-over rig components, blowout preventer equipment
and down hole well service equipment. This job family is in the support level category and the focus is on completing tasks or
Field Operations Field Operations - Other Area - FO.ZZMF.M1-6 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
Multi-Focus - Energy operation, maintenance, control, administration and optimization of energy or mining equipment, processes and facilities at energy
or mining sites, energy grids and customer locations within a geographical area. The Other Area is reserved for employees who
cannot be matched to any other Areas available within a given Function. The Multi-Focus attribute is typically reserved for roles
that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any of the
focuses in this area. This job family is in the management level category and is below the executive management. Incumbents in this
Field Operations Field Operations - Other Area - FO.ZZMF.P1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
focuses in this area. This job family is in the professional level category and works independently with flexibility and authority over

Job Descriptions

Field Operations Field Operations - Other Area - FO.ZZMF.S1-5 The Field Operations function is responsible for all technical, professional and administrative activities related to the installation,
focuses in this area. This job family is in the support level category and the focus is on completing tasks or activities supporting
Finance Finance & Accounting - Assistant FI.ACAC.E1-2 Responsible for one or more areas of accounting activities within the function. Second highest position in the Controller area. Must
Controller - Executive report to the Head Controller position. Also consider matching Controlling focus areas if specifically responsible for Accounting,
Financial Reporting, etc.
Finance Finance & Accounting - Head of FI.ACAD.E1-4 Head of Accounting area for the entire firm. Directs and controls the accounting operations of the unit in order to yield timely,
Accounting - Corporate - Executive accurate, and meaningful information to aid management decisions. Prepares, reviews, and controls the general ledger and financial
reports of the company. Recommends accounting policies based upon latest requirements of accounting standards board and
governmental agencies. If incumbent is Corporate Controller match to Head Controller - Corporate. Single incumbent position.
Finance Finance & Accounting - Assistant FI.ACAT.E1-2 Responsible for one or more treasury functions such as cash management, asset accounting, day-to-day relationships with financial
Treasurer - Executive institutions, lines of credit, and investment management. Second highest level in the Treasury area. Multi-incumbent. If incumbent
leads the overall Treasury area match to Treasurer. Also consider matching to Cash Management if that specifically describes the
incumbents role.
Finance Finance & Accounting - Accounting FI.ACAX.E1-4 Responsible for overseeing the Accounting area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or
- Executive - Executive is one of several executives responsible for oversight of the area at the Corporate level. Directs and controls the accounting
operations of the unit in order to yield timely, accurate, and meaningful information to aid management decisions. Prepares, reviews,
and controls the general ledger and financial reports of the company. Recommends accounting policies based upon latest
requirements of accounting standards board and governmental agencies. Select Corporate, Group or Division, as appropriate for
Finance Finance & Accounting - Head FI.ACCC.E1-4 Top executive responsible for overseeing the controller area for the entire firm. Responsible for directing the accounting function,
Controller - Corporate - Executive maintaining fiscal records, establishing and maintaining budgetary controls and procedures, financial infrastructure, and preparing
financial reports in compliance with the company’s reporting requirements and operating procedures. May be called Chief
Accounting Officer. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Finance & Accounting - Top FI.ACFB.E1-4 Responsible for overseeing financial operations in a business unit (e.g., group, region, division, country). Translates the company’s
Finance - Business Unit - Executive financial strategies into tactical plans, reporting requirements, procedures and processes for the business unit. Responsibilities
include developing and overseeing financial plans and policies, accounting practices and procedure, and the organization’s financial
relationship with corporate to ensure that financial and strategic goals are attained. Directs the controller function and accounting for
the business unit based on corporate strategies. Make sure to select Group or Division for Executive Scope of Responsibility. Single
incumbent at each business unit.
Finance Finance & Accounting - Head of FI.ACFC.E1-4 Head of Financial Reporting for the entire firm. Responsible for directing all internal and external financial reporting for the entire
Financial Reporting - Corporate - organization to ensure that appropriate disclosure of financial and business results is provided. Single incumbent position. Select
Executive Corporate for Executive Scope of Responsibility.
Finance Finance & Accounting - Head of FI.ACFD.E1-4 Head of Financial Planning area for the entire firm. Responsible for developing an overall Corporate strategy (both short- and long-
Financial Planning & Analysis - term) regarding the financial planning. Advises and counsels line executives to help prioritize operational activities that will
Corporate - Executive generate the best financial performance. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Finance & Accounting - Financial FI.ACFX.E1-4 Responsible for overseeing the Financial Planning & Analysis area in a sub-part of the overall organization (e.g., Group, Region,
Planning & Analysis - Executive - Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for

Job Descriptions
Executive developing strategy (both short- and long-term) regarding financial planning. Advises and counsels line executives to help prioritize
operational activities that will generate the best financial performance. Select Corporate, Group or Division, as appropriate for each
match for Executive Scope of Responsibility.
Finance Finance & Accounting - Controller - FI.ACMF.E1-4 Responsible for overseeing the Controller function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive - Executive or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for directing the accounting
function, maintaining fiscal records, establishing and maintaining budgetary controls and procedures, financial infrastructure, and
preparing financial reports for the sub-part of the organization in compliance with the company’s reporting requirements and
operating procedures. If incumbent is not responsible for the Controlling Area at a Group or Division but reports to the Head
Controller consider matching to Assistant Controller. Select Corporate, Group or Division, as appropriate for each match for
Finance Credit & Collections - Head of FI.CCCD.E1-2 Head of Credit & Collections are for the entire firm. Responsible for the overall direction and administration of the credit and
Credit & Collections - Corporate - collections function for the organization. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Executive
Finance Economics - Head Economist - FI.ECHD.E3-4 Top executive responsible for the economics function for the entire firm. Provides strategic direction, counsel and oversight of the
Corporate - Executive research, data modeling and hypothesis testing to solve business problems within consumer demand and regulatory constraints.
Areas of focus can range from policy, products/services, demand forecasting, market effectiveness, business performance and risk
management. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance General - Finance Function - FI.GLFC.E1-4 Responsible for primarily financial planning, analysis and reporting for a specific functional area, (e.g., HR, Information Systems,
Executive Marketing, Sales.) Multi-incumbent position.
Finance General - Chief Financial Officer - FI.GLFI.E3-5 Top executive responsible for overseeing the finance function for the entire firm. The CFO works with senior executives and the
Corporate - Executive Board of Directors to establish financial and strategic goals for the company, and financial and investing strategies to meet specific
business objectives, and legal, regulatory and securities reporting requirements. Responsibilities include long-range financial
planning and policies, accounting practices and procedures and the company’s relationship with the financial and shareholder
communities. Oversees all aspects of financial planning and reporting, including the controller function, accounting, treasury, and
tax on a global basis to ensure compliance with financial reporting standards, shareholder requirements and regulatory requirements.
May also direct the functions of business planning, legal, human resources, and/or information systems. If incumbent has
responsibility for both finance and administration, match this position to Chief Administrative Officer. If responsible for a
Group/Region or a Division/Country match to Top Finance - Business Unit.
Finance General - Finance - Executive - FI.GLMF.E1-4 Responsible for overseeing financial functions but is not a match to the Top Finance role or any of the finance function Head roles.
Executive Translates the company’s financial strategies into tactical plans, reporting requirements, procedures and processes. Responsibilities
include developing and overseeing financial plans and policies, accounting practices and procedure, and the organization’s financial
relationship with Corporate to ensure that financial and strategic goals are attained. If incumbent is responsible for a Group/Region
match to Top Finance - Business Unit and select Group for Executive Scope of Responsibility, if incumbent is responsible for a
Division/Country match to Top Finance - Business Unit and select Division for Executive Scope of Responsibility. If incumbent
supports a specific function(s) only (such as Sales/Service, IT, etc.) match to Finance Function. Select Corporate, Group or Division,
as appropriate for each match for Executive Scope of Responsibility.
Finance Audit - Head of Internal Audit - FI.IAIC.E1-4 Head of the Internal Audit area for the entire firm. Responsibilities include auditing the financial and operating system processes for
Corporate - Executive information integrity of transaction documents and training management and staff to plan, scope and execute internal audits within
established business process controls. Assures that the Board of Directors, company management, and employees are in compliance
with regulatory requirements and Corporate policies. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Finance Audit - Internal Audit - Executive - FI.IAMF.E1-4 Responsible for overseeing the Internal Audit function in a sub-part of the overall organization (e.g., Group, Region, Division,
Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsibilities include auditing
the financial information integrity of transaction documents and training management and staff to plan, scope and execute internal
audits within established Corporate business process controls. Assures that company management and employees in the organization

Job Descriptions
sub-part are in compliance with regulatory requirements and Corporate policies. Select Corporate, Group or Division, as appropriate
Finance Investments - Head of Investment FI.INID.E1-4 Head of Investments area for the entire firm. Responsible for developing strategies, policies, and programs for investment
Portfolio Management - Corporate - management. May include benefit plan assets as well as company assets. Recommends strategies that will maximize return within
Executive acceptable risk parameters. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Investor Relations - Head of Investor FI.IRID.E1-4 Head of Investor Relations area for the entire firm. Responsible for overseeing the flow of financial and other information among an
Relations - Corporate - Executive independent corporation, its shareholders, and the financial investing community. May be responsible for making presentations to
the financial community and investors, and develops strategies and implements programs to keep the financial community current
on company performance and industry trends. Participates in the preparation of communications to shareholders to best present the
company’s strategies and plans to the market. Responsible for the investor relations function on a global basis. If incumbent is
primarily responsible for overseeing marketing communications, match to Head of Communications. Single incumbent position.
Finance Investor Relations - Investor FI.IRMF.E1-4 Responsible for overseeing the Investor Relations area in a sub-part of the overall organization (e.g., Group, Region, Division,
Relations - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for overseeing the
flow of financial and other information among the organization, shareholders, and the financial investing community. May be
responsible for developing presentations to the financial community and investors, and implements strategies and programs to keep
the financial community current on company performance and industry trends. Participates in the preparation of communications to
shareholders to best present the company’s strategies and plans to the market. Select Corporate, Group or Division, as appropriate
Finance Risk Management - Head of FI.RMHG.E1-4 Head of Risk Management area for the entire firm. Responsible for the assessment, analysis and mitigation of global business risks
Enterprise Risk Management - pertaining to any of the following: disaster planning, acquisitions, divestitures, partnerships, and joint ventures; environmental,
Corporate - Executive health, safety and security functions; facility or liability insurance and self-insurance programs; loss potential in areas such as
communications or operations. Negotiates contracts with brokers and insurers. Single incumbent position. Select Corporate for
Finance Risk Management - Risk FI.RMMF.E1-4 Responsible for overseeing the Risk Management function in a sub-part of the overall organization (e.g., Group, Region, Division,
Management - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level or may be one of several
executives responsible for overseeing the function at the Corporate level. Responsible for the assessment, analysis and mitigation of
business risks pertaining to any of the following: disaster planning, acquisitions, divestitures, partnerships, and joint ventures; the
environmental, health, safety and security functions; facility or liability insurance and self-insurance programs; or loss potential in
areas such as communications or operations. Negotiates contracts with brokers and insurers. Select Corporate, Group or Division, as
Finance Tax - Head of Domestic Tax - FI.TXDC.E1-2 Head of Domestic Tax focus for the entire firm. Responsible for domestic tax planning and preparation of national and/or local tax
Corporate - Executive returns. Coordinates tax compliance activities. Participates in tax accounting counseling for mergers, acquisitions, dispositions, and
restructuring that have domestic tax effects. Consults with and advises financial, legal, and operating management on domestic tax
matters. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Tax - Head of National (Federal) FI.TXFC.E1-2 Head of National (Federal) Tax planning focus for the entire firm. Responsible for analyzing national (federal) tax consequence for
Tax Planning - Corporate - the entire firm, as well as for modeling scenarios of alternative structures. Recommends to senior management the most favorable
Executive methods of structuring the business operations to achieve the best tax scenarios. If responsible for all domestic taxes match to Tax
Domestic - Corporate. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Tax - Head of Tax - Corporate - FI.TXHC.E1-4 Top executive responsible for overseeing the tax area for the entire firm. Responsible for developing and implementing internal
Executive systems to compile information and authorizes submission of tax reports to various levels of government. Develops Corporate
policies and authorizes/oversees their implementation, as well as recommending ways to minimize Corporate tax liability through
use of tax laws and regulations. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Finance Tax - Head of International Tax - FI.TXID.E1-2 Head of International Tax focus for the entire firm. Responsible for international tax planning and compliance activities related to
Corporate - Executive the company’s foreign income. Consults with internal management and external regulatory and consulting bodies. Participates in tax

Job Descriptions
accounting counseling for mergers, acquisitions, dispositions, and restructures that have international tax effects. Single incumbent
Finance Tax - Tax - Executive - Executive FI.TXMF.E1-4 Responsible for overseeing the Tax function in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is
one of several executives responsible for oversight of the area at the Corporate level. Responsible for developing and implementing
internal systems within Corporate guidelines to compile information and authorizes submission of tax reports to various levels of
government. Authorizes/oversees the implementation of Corporate tax policies, as well as recommending ways to minimize
Corporate tax liability through use of tax laws and regulations. Select Corporate, Group or Division, as appropriate for each match
Finance Treasury - Head of Cash FI.TYCC.E1-2 Head of the Cash Management focus for the entire firm. Responsible for managing and analyzing the organization’s cash needs in
Management - Corporate - Executive order to maximize the returns of funds invested and to minimize the impact of short-term borrowing. Maintains relations with banks
to optimize lines of credit. May analyze the economic impact of currency fluctuations. Single incumbent position. Select Corporate
Finance Treasury - Treasury - Executive - FI.TYMF.E1-4 Responsible for overseeing the Treasury function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for overseeing cash
management, credit administration, administration of business insurance programs, and potentially may be responsible for
overseeing aspects of stock programs. If incumbent is not responsible for the Treasury area at a Group or Division but reports to the
Head Treasurer consider matching to Assistant Treasurer. Select Corporate, Group or Division, as appropriate for each match for
Finance Treasury - Head Treasurer - FI.TYTC.E1-4 Head of Treasury for the entire firm. Responsible for overseeing Corporate cash management, credit administration, administration
Corporate - Executive of business insurance programs, and potentially stock programs. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Finance Finance - Other Area - Multi-Focus - FI.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Finance function. Select Corporate, Group or
Executive Division, as appropriate for each match for Executive Scope of Responsibility.
Finance Finance & Accounting - Accounts FI.ACAP.M1-6 Manage accounts payable and/or account receivable activities which includes the review and verification of invoices and prioritizing
Payable / Receivable - Infrastructure vendor payments. Oversees the records for payments to suppliers and creditors. Manages the entering of invoices into financial
systems, scheduling of payments to suppliers and creditors, and preparation of reports. May assist in financial audits. Account
receivable activities include overseeing the processing of invoices and payment collection from customers. Manages the process for
late or missed payments, negotiating with clients. May perform credit checks. Prepares monthly reconciliation reports.
Finance Finance & Accounting - Accounts FI.ACAP.S1-5 Perform accounts payable and/or accounts receivable activities which includes entering invoices and purchase orders into financial
Payable / Receivable - Infrastructure systems, obtains internal approval. Verifies accuracy of invoices and schedules payments to suppliers and creditors. May prepare
monthly reports. Account receivable activities includes reporting and posting client account receivable transactions and payments.
Prepares and sends invoices to clients and updates client records. Researches billing discrepancies. May send billing reminders and
prepare reports. This job family is in the support level category and the focus is on completing tasks or activities supporting
Finance Finance & Accounting - Billing FI.ACBO.M1-6 Oversees billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing
Operations - Infrastructure of system modifications designed to accommodate these solutions. Participates in long-term planning and implementation projects
to ensure effective use of current and future technology. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function.
Finance Finance & Accounting - Billing FI.ACBO.P1-6 Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the
Operations - Infrastructure system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to
implement new features. May work on billing projects with Billing Operations Mgmt.
Finance Finance & Accounting - Billing FI.ACBO.S1-5 Assists in performing all clerical functions related to billing. Compiles, computes, and records basic figures and statistics related to
Operations - Infrastructure billing. Prepares invoices for services rendered. May process payments.
Finance Finance & Accounting - Cost FI.ACCA.M2-6 Manages the activities of the cost accounting function. Oversees the gathering of historical cost data, investigation of cost structures,

Job Descriptions
Accounting - Infrastructure pricing of new services or products, and preparation of budget versus actual expense reports. Ensures that costs are allocated
according to established procedures. Designs and develops procedures and policies for the cost accounting systems. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function.
Finance Finance & Accounting - Cost FI.ACCA.P1-6 Develops, implements and/or maintains one or a combination of cost accounting systems. Prepares journal entries; maintains and
Accounting - Infrastructure reconciles ledger accounts. Collects data, allocates costs and prepares reports on labor, equipment, depreciation, assembly or other
operating expenses, ensuring that established procedures are followed. Prepares financial statements and variance reports as
requested. May do analysis and prepare special reports. May interpret reports and records for managers.
Finance Finance & Accounting - Cash FI.ACCM.M2-6 Oversees processes associated with managing the firm's cash as a result of various financial transactions. Manages daily cash
Management - Infrastructure transactions and forecasts available daily cash. Manages and maintains bank relationships, creating performance reports. Gathers
and prepares cash flow projections. Executes borrowing and investment transactions.
Finance Finance & Accounting - Cash FI.ACCM.P1-6 Supports the cash transactions, forecasting, bank relationships and cash flow activities for a company. Applies policies and
Management - Infrastructure procedures for cash receipts and disbursements. Performs reconciliation and compiles cash reports. Assists with regulatory
reporting.
Finance Finance & Accounting - Controller - FI.ACCO.M1-6 Coordinates, administers, and controls financial operations. Provides tax, insurance and other reports required by governmental
Infrastructure regulations. Reviews, analyzes, and interprets financial and budgetary reports. Directs all aspects of accounting operations and the
preparation of annual financial forecasts. Oversees the development of financial accounting systems required to maintain reporting
requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Finance Finance & Accounting - Tax - FI.ACDO.M2-6 Oversees tax planning and preparation of domestic/local tax returns for the company. Ensures timely and accurate filing of tax
Domestic - Infrastructure returns. Leads tax accounting counseling for mergers, acquisitions, dispositions, and restructuring that have domestic tax effects.
Consults with financial, legal, and operating management on domestic/local tax matters.
Finance Finance & Accounting - Tax - FI.ACDO.P1-6 Prepares and completes domestic/local tax returns and reports involved with tax liabilities. Responsible for meeting all required
Domestic - Infrastructure deadlines. Maintains current knowledge of all tax laws affecting the company. Reviews proposals for tax implications and
recommends actions that meet the business plans while managing the tax liability. Assists in tax audits. May be involved with tax
implications of mergers and acquisitions.
Finance Finance & Accounting - Financial FI.ACFP.M2-6 Manages, prepares, administers, and directs the control of the budget. Manages the activities of the financial analyst staff. Reviews
Planning & Analysis - Infrastructure and approves recommendations for financial planning and control, providing relevant fiscal information to executive management
team. Monitors division and department adherence to approved budget. Selects, develops, and evaluates personnel to ensure the
Finance Finance & Accounting - Financial FI.ACFP.P1-6 Develops, interprets and implements financial concepts for financial planning and control. Performs technical analysis to determine
Planning & Analysis - Infrastructure present and future financial performance. Gathers, analyzes, prepares and summarizes recommendations for financial plans,
acquisition activity, trended future requirements and operating forecasts. Performs economic research and studies in the areas of
rates of return, depreciations, working capital requirements, investment opportunities, investment performance and impact of
governmental requirements. Employees whose primary responsibility is within the accounting function should be matched to
accounting roles.
Finance Finance & Accounting - Financial FI.ACFR.M2-6 Directs and oversees compliance efforts with the preparation, review, submission and distribution of financial reports required by
Reporting - Infrastructure governmental and regulatory agencies, such as US SEC 10-Q, 10-K, 8-K. Responsibilities include but are not limited to financial
statements, supporting schedules, and the Annual Report. Drives timely preparation and review of monthly and quarterly balance
sheet statements, cash flow statements, and related materials required by investor relations and internal management. Implements
formal processes for obtaining and analyzing information gathered from internal business units for financial report preparation.
Provides technical accounting research and analysis; oversees the review and interpretation of new and proposed accounting
regulations. Advisor for senior management’s compliance for required GAAP, US SEC, EU, and other regulatory filings. Liaises
with auditors as part of the financial reporting processes. May draft or work with investor relations management to prepare sales and
earnings press releases, reports for securities analysts, investors and industry groups. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function. See also, Tax - Domestic or Tax - International focus if responsible for Tax reporting
requirements.

Job Descriptions
Finance Finance & Accounting - Financial FI.ACFR.P1-6 Gathers data and prepares documents required by government and regulatory agencies (US SEC, EU, FASB) for external financial
Reporting - Infrastructure reporting. Uses a formal process for appropriate data gathering, consolidation and analysis of financial data relative to the
preparation of required regulatory filings, including but not limited to 10-Q, 10-K, 8-K, proxy statements and the annual report.
Prepares cash flow statements, earnings release calculations, equity footnotes and other equity related disclosures. Ensures data
integrity and proper accounting and with auditors who support the review and audit of regulatory filings. Gathers reference material
concerning new and existing technical accounting literature to ensure compliance. Tax - Multi-Focus - P6 (FI.TXMF.P6) focus if
responsible for Tax reporting requirements.
Finance Finance & Accounting - General FI.ACGA.M1-6 Manages the development, implementation and/or maintenance of one or more accounting systems: Journal entries, General Ledger,
Accounting - Infrastructure Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and
procedures. Designs operational procedures and processes that meet audit standards and improve efficiency. Ensures integration of
data produced into systems and supports objectives of financial analysts. Ensures the accurate compilation, analysis and reporting of
accounting data and revenue. Participates in annual audits and special projects. May work with external consultants or auditors to
provide required information and ensure proper recordkeeping for historical purposes. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function. See also, Accounting - Cost Accounting focus if responsible for establishing control of
cost accounting policies and procedures.
Finance Finance & Accounting - General FI.ACGA.P1-6 Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables,
Accounting - Infrastructure Accounts Payable, Revenue Reconciliation, etc. Reviews and interprets financial reporting requirements, rules and regulations.
Balances books and prepares profit and loss, cash flow, income and balance sheet statements. Monitors and develops monthly
reports of revenues and expenditures for projects. Provides record of assets, liabilities and other financial transactions. May prepare
federal, state and local reports and tax returns. May assist in the setup of processes and procedures that properly capture, track and
report revenue, including deferred revenue, in accordance with the company revenue recognition policy. May generate revenue
reports for internal and/or external use. May interpret reports and records for managers/stakeholders. May be involved in reviewing,
tracking and maintaining billing information in the financial systems, ensuring accuracy and compliance with US GAAP and other
accounting regulations. See also, Accounting - Cost Accounting focus if responsible for establishing control of cost accounting
policies and procedures.
Finance Finance & Accounting - General FI.ACGA.S1-5 Checks and verifies cost accounting, account payable records, prepares invoices and vouchers, types, files, posts ledger and general
Accounting - Infrastructure journal entries, and/or balances accounts payable and accounts receivable records. Uses office-automated systems to input data,
generate reports, conduct specialized research projects and respond to inquiries. May reconcile difficult accounts. May maintain a
complete and systematic set of transactions in a specific phase of accounting.
Finance Finance & Accounting - Tax - FI.ACIN.M2-6 Manages the planning and compliance activities related to the company’s foreign income. Oversees the consultation with internal
International - Infrastructure management and external regulatory and consulting bodies. Participates in tax accounting counseling for mergers, acquisitions,
dispositions, and restructures that have international tax impact.
Finance Finance & Accounting - Tax - FI.ACIN.P1-6 Plans and participates in compliance activities related to the company’s foreign income. Consults with internal management and
International - Infrastructure external regulatory and consulting bodies. May participate in tax accounting counseling for mergers, acquisitions, dispositions, and
restructures that have international tax impact.
Finance Finance & Accounting - Multi-Focus FI.ACMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
- Infrastructure described in any of the focuses in this area.
Finance Finance & Accounting - Multi-Focus FI.ACMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
- Infrastructure described in any of the focuses in this area.
Finance Finance & Accounting - Project FI.ACPF.M2-6 The Finance function is responsible for activities related to finance, treasury, financial planning and analysis, financial management,
Finance - Infrastructure regulatory reporting, and tax. The Finance & Accounting area is responsible for activities related to either the finance, treasury,
financial planning and analysis, financial management, regulatory reporting and tax. Produce timely, accurate, and reliable financial
information. Prepares profit and loss, balance sheet accounts, group consolidations, general ledger journals, accruals, and
prepayments. Reconciles accounts. Manages and controls the fixed asset register and capital expenditure controls. The Project
Finance Focus specializes in assessing the financial feasibility, development, structuring, and actual financing of projects. Includes

Job Descriptions
developing and managing project financial models and scenarios. This job family is in the management level category and is below
Finance Finance & Accounting - Project FI.ACPF.P1-5 The Finance function is responsible for activities related to finance, treasury, financial planning and analysis, financial management,
Finance - Infrastructure regulatory reporting, and tax. The Finance & Accounting area is responsible for activities related to either the finance, treasury,
financial planning and analysis, financial management, regulatory reporting and tax. Produce timely, accurate, and reliable financial
information. Prepares profit and loss, balance sheet accounts, group consolidations, general ledger journals, accruals, and
prepayments. Reconciles accounts. Manages and controls the fixed asset register and capital expenditure controls. The Project
Finance Focus specializes in assessing the financial feasibility, development, structuring, and actual financing of projects. Includes
developing and managing project financial models and scenarios. This job family is in the professional level category and works
collaboration.
Finance Finance & Accounting - Payroll - FI.ACPR.M1-6 Manages the activities of the payroll function. Develops policies and procedures for payroll process and timekeeping. Ensures the
Infrastructure generation of the company payroll, including labor distribution records, vacation and sick leave accrual, overtime and withholding
status. Meets all government reporting requirements for payroll taxes, withholding and employer contributions. May be responsible
for sales tax payment and/or stock option administration. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function.
Finance Finance & Accounting - Payroll - FI.ACPR.P1-6 Ensures payroll is processed with speed and accuracy. Serves as liaison to employees and with third party payroll vendors to ensure
Infrastructure payroll processing accurately reflects company specific pay policies. Audits employee pay records and reconciles totals by
department, location, country, etc. Coordinates third party payroll system implementations and upgrades. Interprets pay policies,
(e.g., vacation, LOA, disability, workers compensation, union contracts, government regulations, withholding exemptions, etc.) and
ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly. Verifies compliance with
federal and state payroll requirements; stays current with changes in the law. May assist with audits of internal records, workers
compensation, tax filings and related documentation. Documents payroll processes and procedures; may train payroll department
staff. May back up those who perform specialized tasks or activities such as stock option exercises, SEC document filing, or sales
commission calculation reviews.
Finance Finance & Accounting - Payroll - FI.ACPR.S1-5 Processes one or more of the following: new hires, terminations, status changes, tax changes, deductions, direct deposits, time sheet
Infrastructure data, rate changes, retroactive adjustments and special pays; maintains vacation, sick leave and worker's compensation records;
compiles reports on base and premium pay; posts entries to journals and ledgers; prepares tax deposits and reports; generates and
distributes checks; and researches and produces special reports. Assists compensation staff in data gathering for compensation
survey inputs.
Finance Finance & Accounting - Revenue FI.ACRR.M2-6 Develops and implements revenue recognition policies and procedures in conformance with current FASB and SEC guidance. Fully
Recognition - Infrastructure manages compliance of revenue recognition process with GAAP and company standards. Reviews customer contracts for revenue
recognition implications and may assist with structuring non-standard transaction details. Responsible for complying with Sarbanes-
Oxley section 404 requirement as related to revenue recognition. Manages month-end close activities, including assurance of
accurate and timely results in cooperation with the general accounting function. Reviews, analyzes, and interprets revenue and
margin reports. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Finance Finance & Accounting - Revenue FI.ACRR.P1-6 Implements controls and evaluates actions required for compliance with the company’s revenue recognition accounting process,
Recognition - Infrastructure including the bookings and billings process. Performs regular and special analysis (such as reviews of organizational billing
practices) to ensure invoice accuracy and proper revenue recognition. Analyzes third party payments and verifies compliance with
contractual terms, fee schedules, or other formal agreements. Completes all required month-end close activities including revenue

Job Descriptions
reconciliation and management reporting. May work with legal and sales personnel in reviewing revenue contracts to ensure
adherence to company policies and resolves any revenue issues. Follows control procedures and interacts with audit or other
functions in the approval of product discount pricing, vendor-specific objective evidence studies and significance analysis to ensure
compliance with company policy and proper revenue recording.
Finance Finance & Accounting - Tax FI.ACTC.M2-6 Manages tax compliance obligations to ensure timely filings and lead preparation of our quarterly and annual tax provisions,
Compliance & Audit - Infrastructure memos, and related disclosures as well as year-end financial statements. Oversees internal controls / SOX framework for our tax
accounts and processes the company's filing of income tax returns.
Finance Finance & Accounting - Tax FI.ACTC.P1-6 Supports and prepares the filing of company income taxes returns. Helps with government tax audits. May asset with multinational
Compliance & Audit - Infrastructure compliance along with payroll, property, and sales tax filings.
Finance Finance & Accounting - Tax - FI.ACTX.M2-6 Develops and implements systems to compile information for various federal, state, and local reports. Ensures timely and accurate
Infrastructure filing of tax returns. Assesses tax implications surrounding pending mergers and acquisitions. Recommends ways to minimize
corporate tax through use of tax laws and regulations. May administer international tax laws and regulations. Selects, develops, and
Finance Finance & Accounting - Tax - FI.ACTX.P1-6 Prepares and completes tax returns and reports involved with federal, state, local, property, sales, and other tax liabilities.
Infrastructure Responsible for meeting all required deadlines. Maintains current knowledge of all tax laws affecting the company. Reviews
proposals for tax implications and recommends actions that meet the business plans while managing the tax liability. Assists in tax
audits. May be involved with tax implications of mergers and acquisitions.
Finance Finance & Accounting - Treasury - FI.ACTY.M2-6 Directs and controls all activities and systems involving management of cash resources. Oversees corporate cash management and
Infrastructure credit administration, maintaining external communication with pertinent financial institutions. Administers business insurance
programs, stock programs, and profit sharing plans. Manages cash accounts and invests available funds. Selects, develops, and
Finance Finance & Accounting - Treasury - FI.ACTY.P1-6 Monitors and analyzes company cash positions to cover cash commitments. Compiles short-term and long-term cash forecasts and
Infrastructure coordinates the movement of any excess cash to and from investment accounts. Coordinates company activities relating to banking.
Evaluates bank services and fees, monitors bank performance and recommends appropriate action. Monitors portfolio investments
and produces management reports detailing performance. Directs and reviews financial statement analysis of new and existing
customers. Assists in other treasury projects as directed.
Finance Credit & Collections - Collections - FI.CCCO.M1-6 Oversees the resolution of outstanding invoices and delinquent accounts. Works directly with clients to negotiate payment terms
Infrastructure consistent with company practices. Audits and analyzes aging reports, tracking collection efforts and initiate outside collection
approach for unresolved delinquent accounts.
Finance Credit & Collections - Collections - FI.CCCO.P1-6 Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with clients to
Infrastructure negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable
in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs,
account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside
collection approach for unresolved delinquent accounts. Employees who perform routine tasks such as collection calls should be
matched to Collections Support or Credit/Collections Support for employees supporting both credit and collections. Match
employees who are responsible for evaluation of risk and the establishment of customer’s credit limits to Credit.
Finance Credit & Collections - Collections - FI.CCCO.S1-5 Contacts customers with delinquent accounts, identifying options to bring their accounts into good standing. Assists customer with
Infrastructure repayment choices using standardized payment plans. Maintains, monitors and generates aging reports from database.
Finance Credit & Collections - Credit - FI.CCCR.M1-6 Manages the analysis and interpretation of the customers’ and/or merchants’ financial status for proper evaluation of risk and the
Infrastructure establishment of credit limits. Prepares recommendations and makes credit approval decisions on new accounts. Analyzes and
reports on credit memo and write-off activity.
Finance Credit & Collections - Credit - FI.CCCR.P1-6 Provides analysis and interpretation of the customers’ and/or merchants’ financial status for proper evaluation of risk and the
Infrastructure establishment of proper credit limits. Interacts with sales support, customer service, and accounts receivable in reconciling accounts.
Prepares recommendations and makes credit approval decisions on new accounts. Analyzes and reports on credit memo and write-
off activity. Monitors and communicates credit concerns to management. This job is not for those responsible for placing routine

Job Descriptions
calls to customers for collection of past due accounts. This role is focused on policy decisions/judgment regarding credit offers.
Employees who perform routine tasks such as collection calls should be matched to Credit/Collections Support. Match employees
who are responsible for negotiating payment terms for delinquent accounts to Collections Analyst.
Finance Credit & Collections - Credit - FI.CCCR.S1-5 Analyzes and provides guidance on client credit limit requests. Monitors financial state of current clients, performing risk
Infrastructure assessments. May develop various risk models. Assists with analysis on credit memo and write-off activity.
Finance Credit & Collections - Multi-Focus - FI.CCMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Finance Credit & Collections - Multi-Focus - FI.CCMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Finance Credit & Collections - Multi-Focus - FI.CCMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Finance Economics - Economist - FI.ECEC.M2-6 Oversees the identification and modeling methodology and analyses programs to solve business problems. Consults with
Infrastructure stakeholders on the scope and appropriateness of the data and identifies opportunities to address areas of concern. Ensures that input
is appropriate for the econometric model and hypothesis testing; reviews the output as they relate to the expected results. Selects,
develops and evaluates personnel to ensure the efficient operation of the function.
Finance Economics - Economist - FI.ECEC.P1-6 Develops, interprets and provides analyses in response to business concerns through econometric modelling, tools and techniques.
Infrastructure Supports stakeholders by performing research and measurement and reviews results for pattern and variation. Collects data, ensures
that it conforms to the scope of research and escalates any unexpected results to management.
Finance General - Corporate Secretary - FI.GLCS.M5-6 Performs and manages various regulatory functions like incorporation of the firm, sufficing preparation and audit of business
Infrastructure reports, filing annual returns, dealing with amended regulations on a steady basis. Provides business advice to the board of directors
of the company guiding them through incorporation of laws, corporate governance, strategic management, matters relating to
issuance and transfer of stock and payment of dividends, project planning, tax planning, capital markets and securities laws.
Finance Audit - Financial Controls & FI.IACC.M2-6 Provides leadership and technical guidance for compliance with Sarbanes-Oxley (SOX) legislation. Provides guidance to other
Compliance - Infrastructure departments on the identification and documentation of required actions/policies, conformance tests and ongoing monitoring issues.
Assesses risks and develops control processes ensuring SOX certification. Continuously evaluates the scope and effectiveness of
compliance programs. Monitors strategies to remedy SOX deficiencies; reports on status and clearance gaps to executive team.
Coordinates work with external auditors. May require a CPA, CIA, or CISA and knowledge of accounting principles. Requires an
understanding of company structure and organization as well as products and services. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function. May be considered a function manager without direct staff. If the primary
responsibilities concerning audit compliance include regulatory agencies such as SEC or FASB and filings of all publicly filed
financial reports, match to Financial Reporting. If responsibilities primarily encompass IRS/Tax reporting requirements, match to
Tax.
Finance Audit - Financial Controls & FI.IACC.P1-6 Assists and supports the organization with initial compliance with and ongoing preparation, testing and monitoring of conformance
Compliance - Infrastructure to the requirements of Sarbanes-Oxley legislation. Performs evaluation of internal controls, communications, risk assessments and
maintenance of documentation, as it relates to Sarbanes-Oxley (SOX) section(s) 302 or 404 compliance. Conducts ongoing SOX
audits, assessing risk in terms of financial, operational and strategic controls. Identifies risk and evaluates deficiencies while
working with internal departments/business units to appropriately remedy them. Communicates audit results and prepares written
documentation/reports as it relates to SOX, disclosing all significant deficiencies to management. Facilitates internal training on
requirements of SOX compliance. May require experience using SOX Express and other computer databases including
Enterprisewide software systems. May require expertise in interpreting SOP 97-2. Uses knowledge of SOX Act of 2002, GAAP,
Oracle, SAP, Visio and/or a variety of desktop applications. Auditors that focus on financial analysis (or financial and systems
audits not requiring a technical IT background) should be matched to Internal Auditor.
Finance Audit - Internal Audit - FI.IAFA.M2-6 Develops and manages internal financial audits. Develops formal reporting system in order to communicate results of audits to
Infrastructure management and regulatory compliance agencies, as applicable. Manages the testing and documentation of financial records for
information integrity and transaction accuracy. Reports discrepancies. Ensures that audit issues are well defined and root causes are

Job Descriptions
identified. Trains management and staff to plan, scope, and perform internal audits and risk assessments within established business
process controls. Works with management in all areas to define the audit function as it relates to overall business activities. May
facilitate work of external auditors during on-site visits. May require audit knowledge and skills in finance/accounting. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. If auditing role is primarily focused on
compliance with Sarbanes-Oxley (SOX) legislation, match to Financial Controls/Compliance.
Finance Audit - Internal Audit - FI.IAFA.P1-6 Conducts internal financial audits and risk assessments. May test and document financial records for information integrity and
Infrastructure transaction accuracy. Reports discrepancies. Prepares audit plans and understands the specific issues to be evaluated. Executes
internal audits within established business process controls. Develops formal written reports to communicate audit results to
management and regulatory compliance agencies, if applicable and makes recommendations as appropriate. May facilitate work of
external auditors during on-site visits. May require audit knowledge and skills in finance/accounting. If responsibilities are primarily
focused on compliance with Sarbanes-Oxley (SOX) legislation, match to Compliance. Auditors with a technical background that
focus on IT systems should be matched to Information Systems Auditor.
Finance Audit - Information System Audit - FI.IAIS.M2-6 Manages the conducting and implementing of audits for internal information technology system, framework and risk assessments.
Infrastructure Identifies various risks (e.g., financial, operational, compliance) to the organization and makes recommendations for corrective
actions/mitigation of risks.
Finance Audit - Information System Audit - FI.IAIS.P1-6 Conducts audits of internal information technology system and risk assessments. Develops and implements an audit and control
Infrastructure framework to monitor IT production environments for potential system integrity, cyber-risk exposure and control weaknesses.
Identifies various risks (e.g., financial, operational, compliance) to the organization and makes recommendations for corrective
actions/mitigation of risks. Evaluates complex information systems and controls including but not limited to applications, business
control processes, change control management procedures, security, networks, and computer and data center operations. Reports
findings to management and communicates recommendations for corrective actions. May provide support for Sarbanes-Oxley
(SOX) compliance. Typically requires expertise in enterprise software and relational databases. If responsibilities are primarily
focused on compliance with Sarbanes-Oxley (SOX) legislation, match to Compliance. Auditors that focus on financial analysis (or
financial and systems audits not requiring a technical IT background) should be matched to Internal Auditor.
Finance Investments - Investment Portfolio FI.INID.M2-6 Manage the development of strategies, policies, and programs designed to maximize portfolio performance for the company’s
Management - Infrastructure pension and savings funds. Recommends strategies that will maximize return within acceptable risk parameters.
Finance Investments - Investment Portfolio FI.INID.P1-6 Develop strategies, policies, and programs designed to maximize portfolio performance for the company’s pension and savings
Management - Infrastructure funds. Recommends strategies that will maximize return within acceptable risk parameters.
Finance Investor Relations - Investor FI.IRIR.M2-6 Manages the flow of financial and other information between the corporation, its shareholders, and the financial community.
Relations - Infrastructure Manages internal and external investor relations’ activities. Acts as a spokesperson for the company to introduce, position, and
market the company to investors and potential investors. Develops strategies and implements programs to keep the financial
community current on company performance and industry trends. Advises company management and board of directors about
financial and industry trends, shareholders concerns, and competitor actions that might impact the company. Issues statements on
business issues. May assist SEC Reporting Manager in preparation of filings for the SEC and annual reports to shareholders. May
also be responsible for making presentations before the financial community. Selects, develops, and evaluates personnel to ensure
Finance Investor Relations - Investor FI.IRIR.P1-6 Performs research and tracks company competition and key industry events. Works with marketing and public relations, ensuring
Relations - Infrastructure that a consistent corporate image is presented to analysts, institutional investors and individual shareholders. Coordinates key
investor events and analyst conferences, as well as pertinent follow-up. Assists with the annual report and annual shareholders
meeting. Prepares market and competitive updates for executive staff. Coordinates SEC filings and disclosures with SEC Reporting
Manager to ensure timely submission and public notification/website postings. May prepare investor presentations.
Finance Risk Management - Business FI.RMBC.M2-6 Develops and implements an emergency preparation plan providing response, recovery, and tactical plans to resume business
Continuity - Infrastructure operations following a business interruption, cyber-risk exposure or disaster. Directs company-wide initiatives/contingency plans to
ensure the stability of critical business functions and enterprise systems within a specific timeframe and to minimize loss and
financial risk. Manages the design, administration and testing of Business Continuity Plans (BCP). Disseminates recovery strategies

Job Descriptions
and continuity policies/procedures across the company. May act as point-person for response to events during a crisis. Builds
responsive culture supportive of changes to plans required by business evolution. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function.
Finance Risk Management - Business FI.RMBC.P1-6 Coordinates, develops, monitors and implements emergency preparation plans with organization leadership or their designees
Continuity - Infrastructure providing response, recovery, and tactical plans to resume business operations following a business interruption, cyber-risk exposure
or disaster. Analyzes company-wide initiatives/contingency plans to ensure the stability of critical business functions and enterprise
systems within a specific time-frame and to minimize loss and financial risk. Works with line management to design and test
Business Continuity Plans (BCP). Disseminates recovery strategies and continuity policies/procedures across assigned
organizations. May act as point-person for response to events during a crisis. Supports initiatives preparing the organization to react
effectively to business disruption caused by unforeseen circumstances.
Finance Risk Management - Enterprise - FI.RMEN.M2-6 Manages the development and implementation of risk management policies and strategies in compliance with applicable
Infrastructure regulations, rating agency standards, and corporate strategic imperatives. Oversees monitoring, analyzing, and report of risks.
Assists in the risk appetite statement, risk identification and risk assessment activities.
Finance Risk Management - Enterprise - FI.RMEN.P1-6 Identifies and reports on potential risks and hazards company-wide. Implements compliance policies and strategies. Performs risk
Infrastructure identification and assessment activities.
Finance Risk Management - Environmental - FI.RMEV.M2-6 Manages the assessment, identification, and evaluation of risks associated with business activities that might potentially cause harm
Infrastructure to the environment. Manages and mitigates risks, and to support policy development.
Finance Risk Management - Environmental - FI.RMEV.P1-6 Evaluates current processes and procedures to determine environmental impact. Develops risk models. Collaborates internally to
Infrastructure adhere to government regulations and support of internal policy development.
Finance Risk Management - Insurance - FI.RMIN.M2-6 Manages identifying and minimizing business risk exposure. Oversees the development and administration of insurance programs,
Infrastructure including property/casualty, general and product liability, and director/officer personal liability insurance plans. Manages loss
prevention strategies.
Finance Risk Management - Insurance - FI.RMIN.P1-6 Identifies business risk exposure, recommending insurance mitigation options. Develops and implements insurance risk
Infrastructure management policies. Administers insurance programs, coordinating renewals. Implements loss prevention strategies.
Finance Risk Management - Multi-Focus - FI.RMMF.M2-6 With in-depth experience across a broad spectrum of business issues and activities, assesses and communicates business risk.
Infrastructure Oversees the analysis of current or proposed business and financial operations, processes, structures and cyber-risk exposure to
identify areas of potential loss or damage and quantify impact. Provides guidance to business decision-makers on issues and
development of risk mitigation strategies. Develops and evaluates policies, processes and standards to reduce risk, minimize
business disruption and ensure business continuity and disaster recovery. Implements organizational strategy for mitigation of
financial risk, including financing structures, facility and business liability insurance, cybersecurity insurance and self-insurance
programs. Uses risk expertise to assist with development of security and health/safety programs and functions in addition to overall
risk management. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Finance Risk Management - Multi-Focus - FI.RMMF.P1-6 Analyzes risk to business activities and operations. Identifies areas of potential loss or damage for current and proposed business
Infrastructure and financial operations, processes, structures and cyber-risk exposure and quantifies impact. Implements and evaluates compliance
with business and cyber risk-reduction policies, processes and standards. May participate in the development and maintenance of
disaster recovery and business continuity plans. Supports organizational processes and programs for mitigation of financial risk,
including administration of insurance. May support and administer security and health/safety programs in addition to risk
management activities.
Finance Risk Management - Operational Risk FI.RMOR.M2-6 Oversees the identifying, measuring, controlling, and monitoring of operational risk. Manages providing early warning of risk
Management - Infrastructure indicators. Oversees processes that Limit exposure due to human error, unsupervised trading, transaction processing failure, external
events, information systems threats, data integrity, and fraud.
Finance Risk Management - Operational Risk FI.RMOR.P1-6 Evaluates processes to identify and measure company risk. Develops process improvement plans to reduce company risk exposure.
Management - Infrastructure Provides early warning of risk indicators.
Finance Risk Management - Quantitative - FI.RMQU.M2-6 Manages investment strategies that rely on sophisticated models, algorithms and/or systematic factors for portfolio management and
Infrastructure research decision-making.

Job Descriptions
Finance Risk Management - Quantitative - FI.RMQU.P1-6 Designs models to assist a company in financial and investment strategies. Delivers research findings, analyses, strategy
Infrastructure development and predictive modelling that assess risk.
Finance Risk Management - Risk Analytics FI.RMRA.M2-6 Oversees the analysis and reporting on the company's exposures to various risks. Manages process and technology to gain insights
& Reporting - Infrastructure and develops scenarios to predict the future. May prepare reports for the Board of Directors or various regulatory bodies.
Finance Risk Management - Risk Analytics FI.RMRA.P1-6 Provides analysis and reporting on the company's exposures to various risks. Runs reports and scenarios to predict the future.
& Reporting - Infrastructure Prepares recommendations for solutions to business needs. Develops models to mitigate and prevent risk.
Finance Risk Management - Information FI.RMRC.M2-6 Oversees the development, evaluation and implementation of governance, risk and compliance and processes to mitigate
System Governance, Risk & cybersecurity risk and ensure protection of company and allied assets and information. Researches and interprets current and
Compliance - Infrastructure pending laws and regulations, industry standards and customer and vendor contracts to understand and communicate compliance
requirements. Consults with business and technical leadership to ensure that data, processes and technology are designed for data
protection and compliance. Oversees information security risk assessments and compliance audits; directs the development and
operational effectiveness of IT security controls. Monitors investigations and documentation of cybersecurity compliance issues and
incidents. Reviews information security risk findings and non-compliance with business leaders and proposes solutions to mitigate
risks. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Managers leading teams
responsible for the overall risk to an organization’s business and financial operations, processes and structures should be matched to
Risk Management.
Finance Risk Management - Information FI.RMRC.P1-6 Develops and evaluates compliance with programs and processes to mitigate cybersecurity risk and ensure protection of company
System Governance, Risk & and allied assets and information. Researches and interprets current and pending governmental laws and regulations, industry
Compliance - Infrastructure standards and customer and vendor contracts to communicate compliance requirements. Conducts information security risk
assessments, security compliance audits and cybersecurity audits. Establishes IT security audit procedures relevant to SOX, HIPAA,
PCI DSS and international data privacy laws. Evaluates and tests the design and operating effectiveness of IT security controls.
Maintains compliance of internal IT security controls by meeting internal and external information security requirements.
Documents, investigates and reports cybersecurity compliance issues and incidents. Works with business leaders to ensure
information security risk findings are reviewed and solutions are implemented. Employees focused on assessing the overall risk to
an organization’s business and financial operations, processes and structures should be matched to Risk Management. Employees
focused on conducting audits and risk assessments of the overall information technology system and IT production environments
should be matched to Information Systems Auditor.
Finance Risk Management - Regulatory - FI.RMRE.M2-6 Manages developing and implementing efforts associated with remediation of regulatory findings including tracking timelines,
Infrastructure facilitating responses as well as comprehensive reporting of regulatory related items. Monitors change in laws and regulations that
can materially impact security, business, sector, or market.
Finance Risk Management - Regulatory - FI.RMRE.P1-6 Implements policies and programs to ensure the organization is in compliance and meeting reporting requirements. Conducts
Infrastructure investigations into compliance issues and responds to inquiries from government regulatory agencies.
Finance Finance - Other Area - Multi-Focus - FI.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Finance Finance - Other Area - Multi-Focus - FI.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Finance Finance - Other Area - Multi-Focus - FI.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Gaming Game Design - Top Game GA.GDHD.E1-5 Top executive for the overall game design area for the entire firm, including new products and enhancements to existing products or
Development - Corporate - product lines/franchises. This executive oversees the analysis, design, programming, debugging and modification of electronic
Executive games developed for online or packaged distribution. Provides overall strategic direction for the function involving project
management and key business leadership including product definition and/or franchise development and direction and potentially
product marketing and/or sales. If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function match to
Game Development - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Gaming Game Design - Game Development - GA.GDMF.E1-4 Responsible for overseeing the Game Design area in a sub-part of the overall organization (e.g., Group, Region, Division, Country)

Job Descriptions
Executive - Executive or is one of several executives responsible for oversight of the function at the Corporate level. Responsible for overseeing the
activities of a sub-part of the overall game development function or a portion of an entire business group responsible for the design
of new products and/or enhancements to existing products or product lines/franchises. This executive oversees the analysis, design,
programming, debugging and modification of electronic games developed for online or packaged distribution. Interacts with
company leadership as well as key customer constituencies. Internally, provides overall direction to project managers and key
business leaders by defining business requirements and franchise direction, and potentially product marketing and/or sales. Select
Gaming Esports - Esports League GA.ESEL.P1-6 Manages activities for Esports leagues, franchises and/or teams. Designs Esports league structure, schedule, rules and regulations.
Management - Media & Gaming Controls regular season play and tournaments. Works with live event production and broadcast teams to plan and coordinate Esports
games, tournaments and events. Individuals with people management responsibility should be matched to Esports Management.
Gaming Esports - Multi-Focus - Media & GA.ESMF.M2-6 Provides leadership, direction and oversight for Esports activities, leagues, games and tournaments. Designs league structures,
Gaming schedules, rules and regulations, tournament formatting and development of franchises and/or team rosters. Creates budgets and
resources plans for Esports activities. Serves as escalation point for league, team and player disputes. Selects, develops and
Gaming Esports - Player Relations - Media & GA.ESPR.P1-6 Manages relationship between the organization and Esports players. Serves as the liaison between the organization and franchises,
Gaming team owners and players. Works with teams, players and internal Esports, finance and/or legal teams to negotiate and interpret
contracts and agreements. Develops professional player relations programs, policies and procedures. Individuals with people
management responsibility should be matched to Esports Mgmt.
Gaming Gameplay Analytics - Multi-Focus - GA.GAMF.M2-6 Monitors and manages the statistical modeling and analysis of gameplay data for electronic games. Oversees gameplay analytics
Media & Gaming requests and planning, defines methodologies and coordinates efforts of the gameplay analytics team. Provides analysis and
recommendations to game design, production and development teams to support informed product decisions, improve player
experience and optimize game balance. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Gaming Gameplay Analytics - Multi-Focus - GA.GAMF.P1-6 Performs statistical modeling and analysis of gameplay data for electronic games. Works with production and game design teams to
Media & Gaming understand data and analysis needs and capture required data from internal and external sources. Monitors the impact of gameplay
changes, balance adjustments and feature introductions on usage statistics, player strategies and winning percentages. Aggregates
and analyzes player behavior and gameplay data to draw conclusions and make recommendations for changes and additions to
improve player experience and game balance.
Gaming Game Design - Game Economy GA.GDGE.P1-6 Plans, defines and structures the in-game economic systems and their connection to monetization for electronic games. Using
Design - Media & Gaming knowledge of story, gameplay balance and artistic vision, designs in-game rewards, currency and resources. Determines the balance
of reward and resource generation, selling and trading, using statistical and economic principles. May connect in-game economies to
a real-world marketplaces and monetization strategies in coordination with monetization and analytics teams. Employees whose
primary duty is developing and analyzing monetization strategies for games, mobile applications and other electronic media should
be matched to Digital Product Monetization.
Gaming Game Design - Game Level Design - GA.GDGL.P1-6 Plans, defines and structures individual gameplay segments, scenarios, levels and missions for electronic games including gameplay,
Media & Gaming rules, objectives, story, setting, characters, items and environmental design. Determines the physical layout of individual levels and
places environmental, storytelling and gameplay elements within the structure of the map. Uses knowledge of story structure and
game mechanics to ensure the proper flow of narrative and gameplay throughout the level.
Gaming Game Design - Game Producer - GA.GDGP.M2-6 Provides direction and leadership in the development, testing and release process for one or more packaged or online gaming
Media & Gaming products or product suites. Directs creative and technical teams in establishment and support of the vision, technical structure and
overall product production effort for new products or enhancement of existing products. Guides development efforts with resource
allocation using assets and staff to create, implement and monitor schedules and budgets. Ensures that game components are created
and delivered on-time and within established resource constraints. Selects, develops and evaluates personnel ensuring the efficient
operation of the function. Responsible for the overall execution of the game design and development through production. If
incumbent is responsible for the creative vision of games, match to Game Design. If incumbent’s focus is on the development of
games, match to Game Development.

Job Descriptions
Gaming Game Design - Game Producer - GA.GDGP.P1-6 Provides direction and leadership in the development, testing and release process for one or more packaged or online gaming
Media & Gaming products or product suites. Works with creative and technical leadership to determine and support the creative vision, technical
structure and overall product plan for new products or enhancements to existing products. Coordinates development resources,
assets and staff; creates, implements and monitors schedules and budgets to ensure that game components are created and delivered
on-time and within established resource constraints. Individuals with people management responsibility should be matched to Game
Development Management.
Gaming Game Design - Game Quality GA.GDGQ.S1-5 Tests gaming software, hardware compatibility and functionality to assess product design, ease of use, quality and reliability.
Assurance - Media & Gaming Documents defects into a tracking system, participates in game evaluations and provides insight to developers. Verifies bug fixes
and may perform regression testing.
Gaming Game Design - Game Development - GA.GDGV.M1-6 Directs the activities of a game development group for design of new products and/or enhancements to existing products or product
Media & Gaming lines/franchises. This position oversees the analysis, design, programming, debugging and modification of games developed for
online or packaged distribution. Analyzes and investigates game development engineering tasks and prepares design specifications,
analysis and recommendations. Interacts with project managers, marketing, sales and users to define requirements and/or necessary
modifications. Selects, develops and evaluates personnel ensuring the efficient operation of the function. If incumbent is responsible
for the creative vision of games, match to Game Design. If incumbent’s focus is the execution and overall production of games,
match to Game Production.
Gaming Game Design - Multi-Focus - Media GA.GDMF.M2-6 Provides direction for the design of electronic gaming products including definition of elements and components such as setting,
& Gaming structure, rules, story flow, interface design and modes of play. Ensures that game design efforts remain within time and budget
constraints. Guides vision for approval from concept design through prototype and market preparation for the game using help from
programmers, producers and others. Oversees development of required design documentation to support full production. Adjusts
original game specifications based on technical constraints. Provides direction to a team of artists, animators and programmers who
build out the final product; ensures full understanding of the original concept and vision. Selects, develops and evaluates personnel
ensuring the efficient operation of the function. If the incumbent is responsible for the development of the game, match to Game
Development. If incumbent’s focus is the execution and overall production of games, match to Game Production.
Gaming Game Design - Multi-Focus - Media GA.GDMF.P1-6 Plans, defines and structures individual gameplay segments, scenarios, levels and missions for electronic games including gameplay,
& Gaming rules, objectives, story, setting, characters, items and environmental design. Determines the physical layout of individual levels and
places environmental, storytelling and gameplay elements within the structure of the map. Uses knowledge of story structure and
game mechanics to ensure the proper flow of narrative and gameplay throughout the level.
Gaming Game Design - Technical Game GA.GDTE.P1-6 Provides direction for the design of electronic gaming products including definition of elements and components such as setting,
Design - Media & Gaming structure, rules, story flow, interface design and modes of play. Ensures that game design efforts remain within time and budget
constraints. Guides vision for approval from concept design through prototype and market preparation for the game using help from
programmers, producers and others. Oversees development of required design documentation to support full production. Adjusts
original game specifications based on technical constraints. Provides direction to a team of artists, animators and programmers who
build out the final product; ensures full understanding of the original concept and vision. Selects, develops and evaluates personnel
ensuring the efficient operation of the function. If the incumbent is responsible for the development of the game, match to Game
Development. If incumbent’s focus is the execution and overall production of games, match to Game Production.
Geoscience Geology - Hydrogeology - Energy GS.GEHG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
analysis and exploitation of the physical aspects of the Earth's natural resources for Energy or Mining purposes. Includes geology,
geophysics, geomatics, geothermal and petrophysics fields. The Geology area is responsible for applying knowledge of fundamental
geology to develop an understanding of rock types and structure to improve well performance and to predict the impact of activities
such as landfills, construction developments and mining or agriculture on groundwater. The Hydrogeology focus specializes in
establishing and monitoring groundwater distribution and movement at energy or mining sites. This job family is in the management

Job Descriptions
Geoscience Geology - Hydrogeology - Energy GS.GEHG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
such as landfills, construction developments and mining or agriculture on groundwater. The Hydrogeology focus specializes in
establishing and monitoring groundwater distribution and movement at energy or mining sites. This job family is in the professional
problem solving, and collaboration. Typical titles include Hydrogeologist.
Geoscience Geology - Mine Geology - Energy GS.GEMG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
such as landfills, construction developments and mining or agriculture on groundwater. The Mine Geology focus specializes in
conducting sampling activities, geological mapping of the ore body, calculating/estimating ore reserves, interpreting geological data.
Includes setting exploration targets in and around the mining lease(s), production of data for co-ordination with mine planning,
developing grade control procedures. This job family is in the management level category and is below the executive management.
Geoscience Geology - Mine Geology - Energy GS.GEMG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
such as landfills, construction developments and mining or agriculture on groundwater. The Mine Geology focus specializes in
conducting sampling activities, geological mapping of the ore body, calculating/estimating ore reserves, interpreting geological data.
Includes setting exploration targets in and around the mining lease(s), production of data for co-ordination with mine planning,
developing grade control procedures. This job family is in the professional level category and works independently with flexibility
clarity on contribution expectations based on knowledge, application, problem solving, and collaboration. Typical titles include
Mine Geologist.
Geoscience Geology - Oil & Gas - Energy GS.GEOG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
such as landfills, construction developments and mining or agriculture on groundwater. The Oil & Gas focus specializes in fossil
fuel energy sources, limited to crude oil and natural gas. This job family is in the management level category and is below the

Job Descriptions

Geoscience Geology - Oil & Gas - Energy GS.GEOG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
such as landfills, construction developments and mining or agriculture on groundwater. The Oil & Gas focus specializes in fossil
fuel energy sources, limited to crude oil and natural gas. This job family is in the professional level category and works
collaboration. Typical titles include Geologist.
Geoscience Geomatics - Oil & Gas - Energy GS.GMOG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
geophysics, geomatics, geothermal and petrophysics fields. The Geomatics area is responsible for the collection, analysis and
interpretation of spatial data for positioning, navigation, and mapping. The Oil & Gas focus specializes in fossil fuel energy sources,
limited to crude oil and natural gas. This job family is in the management level category and is below the executive management.
application, problem solving, impact, collaboration, and supervision. Typical titles include Geometrician-Manager.
Geoscience Geomatics - Oil & Gas - Energy GS.GMOG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
interpretation of spatial data for positioning, navigation, and mapping. The Oil & Gas focus specializes in fossil fuel energy sources,
limited to crude oil and natural gas. This job family is in the professional level category and works independently with flexibility
Geometrician.
Geoscience Geomatics - Renewables - Energy GS.GMRE.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
interpretation of spatial data for positioning, navigation, and mapping. The Renewables focus specializes in activities pertaining to
renewable energy sources. Includes wind, solar, geothermal, energy battery storage and others. This job family is in the professional
problem solving, and collaboration. Typical titles include Geometrician.
Geoscience Geophysics - Hydrogeophysics - GS.GPHP.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
Energy analysis and exploitation of the physical aspects of the Earth's natural resources for Energy or Mining purposes. Includes geology,
geophysics, geomatics, geothermal and petrophysics fields. The Geophysics area is responsible for the analysis of the physical
nature of specific reservoir fields to identify areas of opportunity. The Hydrogeophysics focus specializes in establishing and
monitoring parameters and processes pertaining to hydrological (water) resources, contamination, environmental and ecological
impact at energy or mining sites. This job family is in the management level category and is below the executive management.

Job Descriptions
application, problem solving, impact, collaboration, and supervision. Typical titles include Hydrologist-Manager.
Geoscience Geophysics - Hydrogeophysics - GS.GPHP.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
nature of specific reservoir fields to identify areas of opportunity. The Hydrogeophysics focus specializes in establishing and
monitoring parameters and processes pertaining to hydrological (water) resources, contamination, environmental and ecological
impact at energy or mining sites. This job family is in the professional level category and works independently with flexibility and
contribution expectations based on knowledge, application, problem solving, and collaboration. Typical titles include Hydrologist.
Geoscience Geophysics - Oil & Gas - Energy GS.GPOG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
nature of specific reservoir fields to identify areas of opportunity. The Oil & Gas focus specializes in fossil fuel energy sources,
limited to crude oil and natural gas. This job family is in the management level category and is below the executive management.
application, problem solving, impact, collaboration, and supervision. Typical titles include Geophysicist-Manager.
Geoscience Geophysics - Oil & Gas - Energy GS.GPOG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
nature of specific reservoir fields to identify areas of opportunity. The Oil & Gas focus specializes in fossil fuel energy sources,
limited to crude oil and natural gas. This job family is in the professional level category and works independently with flexibility
Geophysicist.
Geoscience Geothermal - Geothermal Operations GS.GTGE.M1,3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
- Energy analysis and exploitation of the physical aspects of the Earth's natural resources for Energy or Mining purposes. Includes geology,
geophysics, geomatics, geothermal and petrophysics fields. The Geothermal area is responsible for the analysis of the heat within
the sub-surface of the Earth. The Geothermal Operations focus specializes in activities pertaining to the use of heat within the sub-
surface of the Earth to generate steam to make electricity. This job family is in the management level category and is below the
Geoscience Geothermal - Geothermal Operations GS.GTGE.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,

Job Descriptions
surface of the Earth to generate steam to make electricity. This job family is in the professional level category and works
collaboration.
Geoscience Geothermal - Geothermal Operations GS.GTGE.S1-5 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
surface of the Earth to generate steam to make electricity. This job family is in the support level category and the focus is on
Geoscience Petrophysics - Oil & Gas - Energy GS.PEOG.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
geophysics, geomatics, geothermal and petrophysics fields. The Petrophysics area is responsible for the analysis of the physical
conditions of the rock structure, composition and depth to establish best extraction procedures. The Oil & Gas focus specializes in
fossil fuel energy sources, limited to crude oil and natural gas. This job family is in the management level category and is below the
based on knowledge, application, problem solving, impact, collaboration, and supervision. Typical titles include Petro Physicist-
Manager.
Geoscience Petrophysics - Oil & Gas - Energy GS.PEOG.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
geophysics, geomatics, geothermal and petrophysics fields. The Petrophysics area is responsible for the analysis of the physical
conditions of the rock structure, composition and depth to establish best extraction procedures. The Oil & Gas focus specializes in
fossil fuel energy sources, limited to crude oil and natural gas. This job family is in the professional level category and works
collaboration. Typical titles include Petro physicist.
Geoscience Technologist - Technologist - GS.TETE.M3 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
geophysics, geomatics, geothermal and petrophysics fields. The Technologist area is responsible for the capturing, manipulating and
analyzing geoscience data in support of exploration, exploitation and production. The Technologist focus specializes in measuring
and interpreting geoscience data to support the exploration, exploitation, production and management of natural resources. This job
Geoscience Technologist - Technologist - GS.TETE.P1-4 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
geophysics, geomatics, geothermal and petrophysics fields. The Technologist area is responsible for the capturing, manipulating and

Job Descriptions
analyzing geoscience data in support of exploration, exploitation and production. The Technologist focus specializes in measuring
and interpreting geoscience data to support the exploration, exploitation, production and management of natural resources. This job
Geoscience Geoscience - Other Area - Multi- GS.ZZMF.M1-6 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
Focus - Energy analysis and exploitation of the physical aspects of the Earth's natural resources for Energy or Mining purposes. Includes geology,
geophysics, geomatics, geothermal and petrophysics fields. The Other Area is reserved for employees who cannot be matched to any
other Areas available within a given Function. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple
Geoscience Geoscience - Other Area - Multi- GS.ZZMF.P1-6 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
Geoscience Geoscience - Other Area - Multi- GS.ZZMF.S1-5 The Geoscience function is responsible for all technical, professional and administrative activities within a firm related to the study,
Human Resources Analytics, Modeling, & Reporting - HR.ARHC.E1-2 Head of HRIS leads the Human Resource Information Systems area for the entire firm. Responsible for the development and
Head of HRIS - Corporate - administration of HRIS. Manages the reporting of Human Resources information for the company and establishes procedures for
Executive processing and maintaining employee data. May be responsible for software and hardware selection as they relate to HRIS. Single
Human Resources Benefits - Head of Benefits - HR.BEBD.E1-4 Head of the Benefits area for the entire firm. Responsible for the overall development, implementation, and administration of the
Corporate - Executive company’s benefit plans and programs, including medical/dental/vision/life insurance, vendor management, wellness and health
education initiatives, executive benefits/perquisites, retirement/pension plans, disability programs, time off and work/life balance
programs. Responsible for the company’s compliance with benefits related laws and regulations. Responsible for overseeing the
selection of vendors and negotiates plan coverage, services, and costs with carriers and brokers. If incumbent is responsible for both
benefits and compensation, match to Head of Compensation & Benefits - Corporate. Single incumbent position. Select Corporate for
Human Resources Benefits - Benefits - Executive - HR.BEMF.E1-4 Responsible for overseeing the Benefits function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)

Job Descriptions
Executive or a Corporate role (such as Sales/Service or specialized benefits such as health/welfare or Executive Benefits) other than the Head
role. Responsible for the development, implementation, and administration of the organization’s benefits plans and programs,
including medical/dental/vision/life insurance, retirement/pension plans, disability programs, time off and work/life balance
programs, and potentially vendor management, wellness and health education initiatives, executive benefits/perquisites. Responsible
for compliance with benefits related laws and regulations that apply to the organization. Responsible for overseeing the selection of
vendors and negotiates plan coverage, services, and costs with carriers and brokers. Select Corporate, Group or Division, as
Human Resources Compensation & Benefits - Head of HR.CBCD.E1-4 Head of the Compensation & Benefits areas for the entire firm. Oversees the development, implementation, and maintenance of the
Compensation & Benefits - company’s compensation and benefits programs, including directing job evaluation and salary surveys, salary structures, and
Corporate - Executive developing salary budgets. Oversees the creation of policies and procedures to ensure the achievement of equitable and competitive
employee compensation. Oversees the company’s benefits programs, including negotiating coverage and costs with carriers.
Typically oversees incentive plan and equity plan guideline design and may also handle equity program administration, performance
management and/or HR Information Systems. In some organizations may be called the Head of Total Rewards. If incumbent is
responsible for compensation only, match to Head of Compensation - Corporate. If incumbent is responsible for benefits only,
match to Head of Benefits - Corporate. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Human Resources Compensation & Benefits - HR.CBMF.E1-4 Responsible for overseeing both the Compensation and Benefits functions in a sub-part of the overall organization (e.g., Group,
Compensation & Benefits - Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the
Executive - Executive development, implementation, and maintenance of the organization’s compensation and benefits programs, including directing job
evaluation and compensation surveys, salary structures, and developing salary budgets. Oversees the creation of policies and
procedures to ensure the achievement of equitable and competitive employee compensation. Oversees the organization’s benefits
programs, which may include negotiating coverage and costs with carriers. May oversee incentive plan and equity plan design and
administration for the organization. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Human Resources Compensation - Head of HR.COCD.E1-4 Head of Compensation area for the entire firm. Oversees the global rewards function, creates strategies for equity and incentive
Compensation - Corporate - compensation programs for worldwide employee groups, develops salary budgets and structures, and creates policies and procedures
Executive to ensure the achievement of equitable and competitive employee compensation. May provide executive compensation guidance to
the Compensation Committee of the Board of Directors, potentially working with outside consultants. Responsibilities typically
include direction of sales compensation programs, and may include overseeing equity program administration, performance
management and/or HR Information Systems. If incumbent is responsible for both compensation and benefits, match to Head of
Compensation and Benefits - Corporate. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Human Resources Compensation - Compensation - HR.COMF.E1-4 Responsible for overseeing the Compensation function in a sub-part of the overall organization (Group, Region, Division, Country)
Executive - Executive or is one of several executives responsible for oversight of the area at the Corporate level, or a type of compensation (e.g., sales
compensation). Oversees the rewards function for the organization, implements strategies for equity and incentive compensation
programs, develops salary budgets and structures, and creates policies and procedures for the organization within Corporate
guidelines to ensure the achievement of equitable and competitive employee compensation. If incumbent is responsible for
executive compensation match to Head of Executive Compensation. Select Corporate, Group or Division, as appropriate for each
Human Resources Compensation - Head of Executive HR.COXC.E1-2 Head of Executive Compensation leads the coordination, design and administration of executive compensation programs including
Compensation - Corporate - job evaluation, salary administration, and short-and long-term incentive plan design for the entire firm. Single incumbent position.
Executive Select Corporate for Executive Scope of Responsibility. Select Corporate, Group or Division, as appropriate for each match for
Human Resources Diversity & Inclusion - Head of HR.DIDD.E1-4 Head of the Diversity & Inclusion area for the entire firm. Oversees the strategic planning, development, implementation and
Diversity & Inclusion - Corporate - administration of company initiatives for recruiting and retaining a diverse workforce and fostering a fair and inclusive culture.
Executive Responsible for establishing long-range strategies and practices for the organization to meet specific business objectives. Works
with leadership to develop a diverse culture through mentoring programs, training and communication. Ensures business processes
comply with regulatory and legal requirements globally to minimize risk to the organization. Single incumbent position. Select

Job Descriptions

Human Resources Diversity & Inclusion - Diversity & HR.DIMF.E1-4 Responsible for overseeing the Diversity and Inclusion function in a sub-part of the overall organization (Group, Region, Division,
Inclusion - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the strategic planning,
development, implementation and administration of company initiatives and oversight of recruiting and retaining a diverse
workforce and fostering a fair and inclusive culture. Works with leadership to develop a diverse culture through mentoring
programs, training and communication. Responsible for establishing long-range strategies and practices for the organization to meet
specific business objectives. Ensures business processes comply with regulatory and legal requirements globally to minimize risk to
the organization. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Human Resources Employee Relations - Head of HR.ERED.E3-4 Head of the Employee Relations area for the entire firm. Oversees the development, implementation, and maintenance of employee
Employee Relations - Corporate - relations programs, including employee counseling, interpretation of policies, compliance with laws and regulations pertaining to
Executive employment, diversity initiatives, new employee orientation, employee recreation and service programs, and employee
communications. Responsible for the employee relations function on a global basis. If the executive’s focus is on strategic diversity
initiatives and programs, match to Head of Diversity and Inclusion - Corporate. Single incumbent position. Select Corporate for
Human Resources Employee Relations - Head of Labor HR.ERLC.E1-4 Head of Labor Relations area for the entire firm. Responsible for leading the negotiating, interpreting, and administering collective
Relations - Corporate - Executive bargaining agreements. May also have responsibility for other labor-related functions such as labor law. Single incumbent position.
Human Resources Employee Relations - Employee HR.ERMF.E1-4 Responsible for overseeing the Employee Relations function in a sub-part of the overall organization (e.g., Group, Region, Division,
Relations - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the development,
implementation, and maintenance of employee relations programs for the organization, including employee counseling,
interpretation of policies, compliance with laws and regulations pertaining to employment, diversity initiatives, new employee
orientation, employee recreation and service programs, and employee communications. Select Corporate, Group or Division, as
Human Resources General - Top Human Resources - HR.GLHB.E1-4 Top executive responsible for overseeing the overall human resources function for a business unit (e.g., group, region, division,
Business Unit - Executive country). Responsible for overseeing the planning, development, implementation and administration of the company’s human
resources strategies for the business unit. Responsible for establishing long-range human resource strategies and practices for the
business unit in order to meet specific business objectives. Ensures business processes comply with regulatory and legal requirement
globally to minimize risk to the organization. Make sure to select Group or Division for Executive Scope of Responsibility. Single
incumbent at each business unit.
Human Resources General - Top Human Resources - HR.GLHD.E1-5 Top (Chief Human Resources Officer) executive responsible for overseeing the overall human resources function for the entire firm.
Corporate - Executive Responsible for overseeing the planning, development, implementation and administration of the company’s human resources
strategies and programs, including succession planning, compensation and benefits, recruitment, training, leadership development,
talent management, diversity initiatives, performance management and employee relations programs. Responsible for establishing
long-range human resource strategies and practices for the organization to meet specific business objectives. Ensures business
processes comply with regulatory and legal requirement globally to minimize risk to the organization. May provide internal
leadership coaching to members of the CEO’s executive staff and interacts with executive-level management on a peer basis. May
have responsibility for facilities/real estate management. If incumbent is responsible for both human resources and facilities/real
estate, match this position. If responsible for a Group/Region or a Division/Country match to Top Human Resources - Business Unit
and select the correct Executive Scope of Responsibility. If responsible for a sub-part of the Corporate function, but not a match to
any other role in human resources function, match to Human Resources - Executive. Single incumbent position. Select Corporate for
Human Resources General - Human Resources - HR.GLMF.E1-4 Responsible for overseeing Human Resources areas but is not a match to the Top Human Resources role or any of the Human
Executive - Executive Resources function Head roles. Responsible for overseeing multiple human resources functions, including compensation and
benefits, recruitment, training, talent management, diversity initiatives, performance management and/or employee relations
programs. Oversees the implementation of processes and policies in compliance with Corporate strategies to ensure that financial

Job Descriptions
and strategic goals are attained. Interacts with executive-level management on a peer basis. If incumbent is responsible for a
Group/Region match to Top Human Resources - Business Unit and select Group for Executive Scope of Responsibility, if
incumbent is responsible for a Division/Country match to Top Human Resources - Business Unit and select Division for Executive
Human Resources Learning & Development - Head of HR.LDHC.E1-4 Head of the Learning & Development area for the entire firm. Oversees the development, implementation, and maintenance of
Learning & Development - executive, management, and employee development and training programs, interpersonal skills and communication training
Corporate - Executive programs, performance management systems, and organizational effectiveness programs. Responsible for the organizational
learning and development function on a global basis. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Human Resources Learning & Development - Learning HR.LDMF.E1-4 Responsible for overseeing the organizational Learning and Development function in a sub-part of the overall organization (e.g.,
& Development - Executive - Group, Region, Division, Country) or is one of several executives responsible for oversight of the function at the Corporate level.
Executive Oversees the development, implementation, and maintenance of executive, management, and employee development and training
programs, interpersonal skills and communications training programs, performance management systems, and organizational
effectiveness programs. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Human Resources Talent Management - Head of Talent HR.TMHC.E1-4 Head of Talent Acquisition for the entire firm. Oversees the development, implementation, and maintenance of personnel staffing
Acquisition - Corporate - Executive and planning programs, including ensuring the company’s talent management and staffing requirements are met in accordance with
governmental regulations. Oversees recruiters and employment representatives in staffing activities, and identifies and maintains
contacts with recruiting sources. Responsibilities may include maintaining manpower planning systems and providing guidance to
management on union matters and government-required staffing plans and policies. Responsible for the staffing/employment
function on a global basis. If incumbent is responsible for overseeing staffing/employment for a major functional area such as
Sales/Service, match to Talent Acquisition - Executive. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Human Resources Talent Management - Talent HR.TMMF.E1-4 Responsible for overseeing the staffing/employment function in a sub-part of the overall organization (e.g., Group, Region,
Acquisition - Executive - Executive Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the
development, implementation, and maintenance of personnel staffing and planning programs within Corporate guidelines, including
ensuring the organization’s talent management and staffing requirements are met in accordance with governmental regulations.
Oversees recruiters and employment representatives in staffing activities, and identifies and maintains contacts with recruiting
sources. Responsibilities may include maintaining manpower planning systems and providing guidance to management on union
matters and government-required staffing plans and policies. Select Corporate, Group or Division, as appropriate for each match for
Human Resources Human Resources - Other Area - HR.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Human Resources function. Select Corporate,
Multi-Focus - Executive Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Human Resources Analytics, Modeling, & Reporting - HR.ARIS.M2-6 Plans and directs the establishment and ongoing administration of Human Resources Information Systems to support short- and
Human Resources Information long-range Human Resources goals. Oversees the specification, development and implementation of new or redesigned systems,
System - Infrastructure reports and policies and procedures for internal use. Manages relationships with software and hardware vendors and ensures the
development of proper training and documentation for system use and maintenance. Often consults with other division or
department management in developing company-wide use of HRIS salary planning and reporting functions. Establishes data tables,
structures, files, interface requirements and data integrity protocols for ongoing administration. May have a role in the
administration and maintenance of electronic performance management systems. Selects, develops, and evaluates personnel to
Human Resources Analytics, Modeling, & Reporting - HR.ARIS.P1-6 Responsible for the development, implementation and maintenance of human resource information systems (HRIS) associated with
Human Resources Information the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities.
System - Infrastructure Maintains internal database files and tables and develops custom reports to meet the requirements of Human Resource management
and staff. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify
existing HRIS to meet changing demands. Often works with payroll and its personnel to coordinate retrieval and reporting functions.

Job Descriptions
May serve as HR department liaison to MIS/IT function. Employees whose primary responsibility is entry of transactions, data
manipulation or production of standard reports should be matched to Administrative Support - Human Resources or Data Operations
Support.
Human Resources Analytics, Modeling, & Reporting - HR.ARMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Human Resources Analytics, Modeling, & Reporting - HR.ARMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Human Resources Benefits - Benefits - Infrastructure HR.BEBE.M2-6 Manages the personnel involved in the development, implementation and maintenance of the company’s benefits programs
including vacation, holiday, time off, sick pay, unemployment, retirement plans, disability, flexible spending, service awards, group
health/medical/dental coverage, vendor management, wellness and health education initiatives, and life insurance. Develops
programs designed to keep employees informed about company benefit plans and any proposed changes. Ensures that programs are
current with regard to trends, practices and costs. Negotiates coverage, services and costs with carriers and brokers. Interacts with
others in areas, such as the risk management or legal departments, to investigate innovative programs (e.g., self-insurance) to
determine feasibility in terms of cost, risk to the company, and legal implications. Selects, develops, and evaluates personnel to
Human Resources Benefits - Benefits - Infrastructure HR.BEBE.P1-6 Administers and communicates the company's benefits program in regard to plan options, policy features, enrollment and other
requirements. Surveys market data in order to determine company’s competitive position in employee benefits. May assist in
planning, developing, and redesigning company benefits programs and analyzing benefit costs. May be involved with
communication and implementation of wellness and health education initiatives. Ensures company compliance with federal and
state laws.
Human Resources Benefits - Health & Welfare - HR.BEHW.M2-6 Oversees administration of company's benefit plans and programs (e.g. medical, prescription drugs, life, accident, and disability),
Infrastructure according to plan documentation, contracts, agreements and legal requirements. Leads the analysis for the recommendations to
develop and/or improve employee benefit programs, this may include program design, vendor selection, and execution. Oversees
annual enrollment process. Manages revisions and maintenance of benefit plan documents. Provides guidance and oversees
coordination of communicating benefit information to employees and retirees to understand available benefit programs.
Human Resources Benefits - Health & Welfare - HR.BEHW.P1-6 Conducts day-to-day administration of health and welfare benefit programs(e.g. medical, prescription drugs, life, accident, and
Infrastructure disability). Resolves complex issues. Provides benefit plan interpretation, guidance and counsel to employees. Maintains knowledge
of benefit plans and responds to inquiries. May implement employee wellness challenges and programs.
Human Resources Benefits - Retirement - Infrastructure HR.BERE.M2-6 Oversees administration of the company's defined benefit, defined contribution, and other company retirement plans. Manages the
evaluation of existing retirement plans, providing recommendations for improvement, and implements new procedures and policies.
Ensures retirement plans are lawfully administered. Manages the analysis, tracking and forecasting of pension data.
Human Resources Benefits - Retirement - Infrastructure HR.BERE.P1-6 Provides assistance to employees when selecting a retirement or pension plan, explaining retirement programs, providing retirement
benefit estimates, and may process pension applications. May maintain retirement plan documents and summary plan descriptions.
Intermediary for participants and beneficiaries with plan administrator, handling contribution change requests and other matters.
Human Resources Compensation & Benefits - HR.CBCB.M1-6 Oversees the development, implementation, and maintenance of the company compensation and benefits programs. Prepares job
Compensation & Benefits - descriptions, conducts job evaluation and salary surveys, establishes salary structures, develops salary budgets, and prepares policies
Infrastructure and procedures to insure the achievement of equitable and competitive employee compensation. May be responsible for incentive,
stock option and bonus plan design and administration. Maintains a working knowledge of federal and state legislation influencing
compensation and benefits. Monitors and evaluates the company’s benefits programs including: insurance programs, retirement
plans, sick leave, time off and vacation policies. Ensures programs are current with regard to trends, practices and costs. Coordinates
vendor management, wellness and health education initiatives. Negotiates coverage services and costs with carriers. May have a role
in the selection, administration and maintenance of performance management systems and HRIS management. Selects, develops,
Human Resources Compensation & Benefits - HR.CBCB.P1-6 Performs staff support activities to develop, implement, and administer compensation and benefits policies and programs. Audits job
Compensation & Benefits - content and prepares job descriptions. Develops and/or participates in compensation/benefit surveys to analyze company’s

Job Descriptions
Infrastructure competitive position. Reviews proposed salary adjustments for conformance to established guidelines and recommends corrective or
alternative actions to resolve compensation-related problems. Recommends company salary structure movements, salary increase
budgets, and FLSA exemptions. Prepares special studies and makes recommendations on subjects such as incentive compensation,
bonus plans, sales compensation or stock options. Administers and communicates the company’s benefits program plan options,
features and enrollment requirements; assists employees with benefit claim administration inquiries. Analyzes cost containment
strategies. Ensures company compliance with federal and state laws governing both compensation and benefits practices. May
administer both domestic and international programs. Employees whose primary function is in compensation or benefits, but not
both, match to Compensation or Benefits.
Human Resources Compensation & Benefits - HR.CBCB.S1-5 The Human Resources function is responsible in providing human resources (HR) support to a major business unit or functional
Compensation & Benefits - area. This includes any issues relating to talent acquisition, compensation and benefits, employee relations, training and
Infrastructure development, and HR operations. The Compensation & Benefits area is responsible for both the Compensation and Benefits areas.
The Compensation & Benefits focus specializes in both the Compensation and Benefits focuses. This job family is in the support
Human Resources Compensation - Stock Plan HR.COAP.M2-6 Manages the administration, communication and compliance of employee equity grant and/or purchase programs company-wide.
Administration - Infrastructure Analyzes and communicates performance of equity plan and grant practices to executive staff and internal stakeholders. Evaluates
best practices and developments in applicable laws to drive changes in equity plan design and implementation. Partners with Legal
and Finance to ensure ongoing compliance with regulatory, internal and external reporting and requirements for equity plans and
disclosures. In conjunction with internal partners, develops reporting and internal review processes and systems, employee
communication and education programs, and grant recording and tracking mechanisms. Manages relationships with outsourced
vendors and brokers. May manage a team of stock administrators. Selects, develops, and evaluates personnel to ensure the efficient
Human Resources Compensation - Stock Plan HR.COAP.P1-6 Administers employee equity grant and/or purchase plan(s). Processes transactions with outsourced vendors and brokers for
Administration - Infrastructure employee exercise of stock option and other equity grants. Answers employee questions and resolves problems regarding equity
plans and grants. Maintains employee equity database, updating information and running required and requested summary and detail
reports. Prepares and distributes grant documentation and agreements for new-hire and ongoing grants. Works on special projects
related to equity granting and reporting. This job family may report into the finance or treasury department.
Human Resources Compensation - Compensation - HR.COCO.M2-6 Oversees the development, implementation, and maintenance of the company compensation functions. Prepares job descriptions,
Infrastructure conducts job evaluation and salary surveys, establishes salary structures, develops salary budgets and prepares policies and
procedures to ensure the achievement of equitable and competitive employee compensation. Works with line management to assess
competitive labor market trends. Maintains a working knowledge of federal and state legislation and labor contracts that may affect
compensation policies. May be responsible for incentive, stock option and bonus plan design and administration programs to attract
and retain employees. May have a role in the selection, administration and maintenance of performance management systems and
HRIS management. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Human Resources Compensation - Compensation - HR.COCO.P1-6 Performs staff support activities to develop, implement and administer compensation policies and programs. Audits jobs for content
Infrastructure and prepares job descriptions reflecting job responsibilities, activities, duties and requirements. Develops and/or participates in
compensation surveys to collect and analyze competitive salary information to determine company's competitive position. Reviews
proposed salary adjustments for conformance to established guidelines, policies and practices. Recommends corrective or alternative
actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate
salary grade assignment. Formulates recommendations regarding development of company salary structure, FLSA exemptions, job
revisions and organizational structures. Reviews existing and proposed statutory requirements governing compensation
administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such
as incentive compensation, bonus plans, sales compensation or stock options. May include administration of domestic and/or
international programs.
Human Resources Compensation - Executive HR.COEC.M2-6 Oversees the administration of executive compensation (e.g. base salary, incentives, stock awards, executive benefits and

Job Descriptions
Compensation - Infrastructure perquisites) , short and long term incentive programs, stock awards, and deferred compensation plans. Measures market
competitiveness. oversees salary surveys, and creates executive compensation package proposals for attracting and retaining
executive talent. May prepare compensation data for proxy disclosures.
Human Resources Compensation - Executive HR.COEC.P1-6 Contributes to the development and administration of executive compensation programs(e.g. base salary, incentives, stock awards,
Compensation - Infrastructure executive benefits and perquisites) , short and long term incentive programs, stock awards, and deferred compensation plans.
Research and monitors compensation trends and legislation. Evaluates and analyzes executive job data and job descriptions against
internal and external roles for proper alignment. May be initial support for executive inquiry of incentive plans. May assist with
drafting the annual proxy.
Human Resources Compensation - Expatriate HR.COEX.M2-6 Manages the compensation and benefits (e.g., base pay, cost-of-living adjustments, housing allowances, home leave, education
Compensation - Infrastructure assistance for dependents and premium pay) for employees on global assignments. Manages process for expatriate expenses,
allowances, and tax payments. Oversees compensation activity including tax implications, split payroll reconciliations, peer level
salary audits, hypo tax administration, and tax advances.
Human Resources Compensation - Expatriate HR.COEX.P1-6 Administers compensation and benefits (e.g., base pay, cost-of-living adjustments, housing allowances, home leave, education
Compensation - Infrastructure assistance for dependents and premium pay) for employees on global assignments. Executes processes for expatriate expenses,
allowances, and tax payments. Responsible for compensation activities including tax implications, split payroll reconciliations, peer
level salary audits, hypo tax administration, and tax advances.
Human Resources Compensation - International HR.COIC.M2-6 Manages the compensation and performance programs and processes for non-U.S. professional employees of the organization.
Compensation - Infrastructure Applies thorough knowledge of international compensation to establish competitive international rewards programs including base
and incentive pay, salary planning, salary structure development and updates, and merit distribution.
Human Resources Compensation - International HR.COIC.P1-6 Supports developing, managing and administering international compensation programs (base salary, annual bonus, long term
Compensation - Infrastructure incentives). Collects and analyzes market data, maintains salary survey data, and determines competitiveness of company salary
ranges. Coordinates relocation, allowances, policies and procedures for the company.
Human Resources Compensation - Sales Compensation HR.COSC.M2-6 Oversees the strategy, development, and implementation of sales incentive compensation programs. Defines and establishes
- Infrastructure processes & documentation on new initiatives, rules of engagement, changes, revenue attribution, and seller roles and
responsibilities, Manage the day-to-day sales compensation process including review and distribution of commission payments.
Collaborate to train sales personnel on compensation programs.
Human Resources Compensation - Sales Compensation HR.COSC.P1-6 Responsible for the development, delivery, and execution of sales compensation program. Develops various incentive metrics,
- Infrastructure analyses, account reconciliations. Audit and maintains quota tracking reports, quota changes, and pay plan changes. Calculates
monthly and quarterly commission payments for participants on a variable compensation plan. May assist with compilation of
monthly financial reporting, forecasts and assist with budget preparation.
Human Resources Diversity & Inclusion - Diversity & HR.DIDI.M2-6 Drives the strategy, planning, development, implementation and administration of the company’s diversity and inclusion initiatives
Inclusion - Infrastructure to recruit, hire and retain a diverse workforce and to foster a fair and inclusive work environment. Works with senior leaders to
communicate global business practices in support of initiatives to develop a diverse talent pool and integrate diversity and inclusion
into programs for hiring, retention, rewards, training, development and engagement. Manages and tracks key company diversity
metrics to measure program effectiveness against established goals. Collaborates with HR and other internal partners to ensure a
common message and accountability; initiates community outreach, mentoring and training programs to establish a diverse and
inclusive culture. May be responsible for affirmative action and equal opportunity compliance programs; contributes to the visibility
of the company’s diversity program through both employee communications and company branding. May provide guidance in
supplier diversity initiatives. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Human Resources Diversity & Inclusion - Diversity & HR.DIDI.P1-6 Performs staff support activities to develop, implement and administer initiatives to hire and retain a diverse workforce and integrate
Inclusion - Infrastructure diversity and inclusion into programs for staffing, retention, rewards, training, development and engagement. Tracks and performs
analysis of key company diversity metrics to measure program effectiveness against established goals. Collaborates with HR and
other internal partners to ensure a common message and accountability; initiates outreach for mentoring and training programs to
establish a diverse and inclusive culture. May be responsible for the implementation and maintenance of affirmative action and
equal opportunity compliance programs.

Job Descriptions
Human Resources Employee Relations - Employee HR.ERER.M2-6 Develops and implements policies and programs including, but not limited to, employee counseling and engagement, policy
Relations - Infrastructure interpretation, equal employment opportunity programs, new employee orientation, employee recreation and service programs.
Partners with legal department to effectively manage and resolve conflicts, compliance and sensitive work-related issues. May lead
internal investigations and provides coaching and counsel to managers and employees. Assists human resources management in
developing, interpreting and recommending HR program goals and objectives, performance management, policies, procedures and
courses of action. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Human Resources Employee Relations - Employee HR.ERER.P1-6 Designs and administers proactive programs and procedures related to employee relations activities. Provides guidance, counselling
Relations - Infrastructure and training to managers and employees for policy interpretation and sensitive work-related issues. Investigates formal employee
complaints and recommends the company’s response to the employee. Conducts termination interviews and compiles statistical
reports and information. Ensures that legal requirements are met in terms of employee relations to minimize exposure to liability.
May respond to EEOC charges and claims.
Human Resources Employee Relations - Labor HR.ERLR.M2-6 Oversees organization’s unionized labor relations activities, including negotiations, arbitration, preventative labor strategy and
Relations - Infrastructure contract interpretation and administration. Responsible for negotiating, interpreting and administering collective bargaining
agreements. Maintains working knowledge of labor and union agreements, policies and procedures. Coordinates and directs
interactions between organized labor leaders and other stakeholder groups. Selects, develops and evaluates personnel to ensure the
Human Resources Employee Relations - Labor HR.ERLR.P1-6 Assists in the administration and implementation of the organization's unionized labor relations programs, policies and procedures.
Relations - Infrastructure Investigates unfair labor practices, facilitates and administers the collective bargaining process, mediates workplace conflicts, and
prepares and coordinates disciplinary actions, grievances and arbitration. Provides management and employees with direction on
employee legislation matters. Maintains working knowledge of labor and union agreements, policies and procedures.
Human Resources General - Business Partner - HR.GLBP.M2-6 Implements corporate policy at the business unit or division level. Facilitates organization and leadership development efforts,
Infrastructure working with employees and managers to address root causes of human resources issues. May play a significant role in
administering talent management and succession planning activity within client organization. Resolves employee relations issues
through a systematic approach. Assists senior management in the development of solutions through cultural and process perspective
organizational development. Develops and drives company-wide programs and initiatives (e.g., salary review, stock option grants
renewal, workforce planning, and organizational change). Often viewed as a strategic business partner, change agent, and member of
the line management staff. May report to business unit line management directly with dotted-line relationship to human resources or
report directly to human resources with dotted-line relationship to management. Selects, develops, and evaluates personnel to ensure
Human Resources General - Business Partner - HR.GLBP.P1-6 Works closely with management in the implementation of corporate policies related to human resources, organizational and
Infrastructure employee development at the business unit or division level. Consults with employees and managers to address root causes of
human resources issues, attempting to resolve employee relations issues with a systematic approach. Participates in company-wide
programs and initiatives (e.g., salary review, stock renewal, workforce planning, and organizational change). Assists senior
management in the development of solutions through organizational development and cultural and process-oriented perspectives.
May play a role in administering talent management and succession planning activity within client organization. Key skills and
abilities include coaching, influencing, facilitation, presentation, communication, process development, analysis and problem
solving. Employees whose specific responsibility is organizational development, report to Organizational Development.
Human Resources General - HR Generalist - HR.GLGL.M2-6 Directs the planning, development, implementation, administration, and budgeting of most or all of the following human resource
Infrastructure functions: compensation, benefits, employment, employee relations, equal employment opportunity, affirmative action,
organizational development, HRIS, training, health and safety services programs and company’s diversity and inclusion initiatives.
Advises company management in personnel policy and program matters, making or recommending appropriate decisions as
consistent with strategic direction. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Human Resources General - HR Generalist - HR.GLGL.P1-6 Functions as a generalist in a variety of Human Resources activities. Typically serves in an organization where specialists are not
Infrastructure fully deployed. Responsibilities may include a multitude of activities. May screen resumes and applications and may interview
applicants. May counsel employees concerning work-related problems and conduct termination interviews, providing feedback to

Job Descriptions
management when necessary. Supports company’s diversity initiatives and may maintain records for EEO and affirmative action
reporting requirements. Writes position descriptions, benefit brochures and employee handbooks. Conducts research and analyzes
data on assigned projects. May assist in the formulation of compensation objectives, manpower goals, performance management,
personnel policies and procedures. Match to this job family if company does not identify human resources jobs by function, such as
Compensation, Benefits, Employee Relation, HR Shared Services Representative, Organizational Development, and
Staffing/Employment.
Human Resources General - HR Generalist - HR.GLGL.S1-5 Provides administrative support to the human resources function in the areas of HRIS/compensation/benefits, staffing/employment,
Infrastructure employee relations, and/or organizational development (OD) and training. Maintains employee hardcopy files. Inputs employee
personal data into human resources information/computer system (HRIS) database. Processes various forms related to documenting
human resources activities such as new-hire, change-of-status, performance evaluations, benefits, terminations, etc. Conducts new-
hire orientations. May prepare special reports, such as insurance, COBRA, OSHA, affirmative action and headcount using HRIS.
Provides information to employees on matters pertaining to their personal employee information. At higher job levels, may perform
duties otherwise performed by entry-level human resources generalist, such as conducting candidate interviews and performing data
gathering and analysis as it relates to compensation and/or benefits activities. May write job descriptions. May facilitate employee
training and be involved in needs assessments and recommendations. May conduct employee exit interviews and tally general
statistics including headcount tracking. If employee primarily performs secretarial, word processing, or administrative assistant tasks
for Human Resources staff or management, match to Administrative Support or Administrative Assistant.
Human Resources Global Mobility - Domestic - HR.GMDR.M2-6 Oversees the relocation of employees from one location to another within the same country (e.g. sale of current residence or lease
Infrastructure cancellation, home purchase/rental, mortgage assistance and physical move of home contents/goods). Manages the development,
implementation and improvement of relocation processes to minimize disruption to employees and company.
Human Resources Global Mobility - Domestic - HR.GMDR.P1-6 Arranges the relocation of employees from one location to another within the same country (e.g. sale of current residence or lease
Infrastructure cancellation, home purchase/rental, mortgage assistance and physical move of home contents/goods). Consults with employees
addressing any relocation questions. Coordinates and monitors external companies in relation to the move. May negotiate terms with
landlords and other suppliers associated with the move.
Human Resources Global Mobility - Global Mobility - HR.GMGM.M2-6 Oversees the evaluation, development, implementation and execution of mobility programs and services in support of the
Infrastructure organization’s talent management strategy including employee short- and long-term transfers and assignments, new-hire domestic
and international relocation and country entry support. Develops and communicates policies governing employee transfers,
relocations, and immigration requests. Negotiates agreements and maintains relationships with counsel, government agencies and
third-party relocation and mobility service providers. Stays current with laws, regulations and procedures governing mobility and
immigration. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Human Resources Global Mobility - Global Mobility - HR.GMGM.P1-6 Implements and executes mobility programs and services supporting employee short and long-term transfers, assignments, country
Infrastructure entry and domestic or international relocation. Advises managers on mobility policies and practices; gathers and completes required
information and applications for processing. Facilitates immigration status applications and employment authorization for
employees and candidates. Serves as partner and point of contact with counsel, government agencies and third-party vendors
providing immigration, relocation and mobility support. Assists in communicating relocation packages; answers questions and
resolves escalated issues from employees. Stays current with laws, regulations and procedures governing international mobility and
immigration.
Human Resources Global Mobility - International HR.GMIE.M1-6 Oversees preparing the expatriate employee and the family for an out of home country assignment, measuring performance, and
(Expats) - Infrastructure repatriating the individual at the end of an assignment. Develops mobility policies and processes. Works internally and globally to
create enhancements, improvements, and responds to feedback on the facilitation of mobility programs. Oversees assignment
initiations, review and approval of assignment documentation and financial arrangements. Reviews and approves mobility cost
estimates, assignment letters and transfer letters.
Human Resources Global Mobility - International HR.GMIE.P1-6 Prepares and supports expatriate employee and family for global assignments including description, responsibilities, and goals of
(Expats) - Infrastructure assignment, length including renewal, salary and incentives, repatriation, and company paid costs (e.g., preparation, moving of
household goods, airfare, housing, school costs, transportation, home country visits and security of). Coordinates with embassies

Job Descriptions
and/or consulates to secure visas for working in host country. May set up cross-cultural trainings and mentorship opportunities for
expatriate employs.
Human Resources Learning & Development - HR.LDIT.M2-6 Oversees the development , implementation, and maintenance of information technology training manuals, materials, and programs.
Information Technology Training - Manages the development of training curriculum, and conducting training sessions at corporate facilities, field sites, and off-site
Infrastructure locations.
Human Resources Learning & Development - HR.LDIT.P1-6 Develops , implements, and maintains information technology training manuals, materials, and program. Collects information
Information Technology Training - related to work procedures, workflow, and report to develop training curriculum. Conducts training sessions at corporate facilities,
Infrastructure field sites, and off-site locations. Tracks the training progress of employees.
Human Resources Learning & Development - Learning HR.LDLM.M2-6 Directs the development, specification, implementation, administration and maintenance of the company’s learning system
Management Systems - technology and process management. Develops policies and user training and processes; tests and evaluates release of new features
Infrastructure and upgrades. Partners with stakeholders in Training and Development, Human Resources or Technical Training to understand
business demands and to establish an efficient and engaging learning platform for end-user training. Coordinates activities with
outside vendors and IT to manage integration to enterprise systems and data transfers. Advises business groups and has oversight of
development of dashboards, record tracking, metrics, reporting tools, enrollment and process alternatives.
Human Resources Learning & Development - Learning HR.LDLM.P1-6 Responsible for the administration and maintenance of the company’s learning system technology to deliver online training to
Management Systems - internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot
Infrastructure systems issues; supports development of processes, content generation and loading; maintains training and user profile records;
coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In
companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the
utilization of system features to create and manage learning events, training modules, assessments and reports.
Human Resources Learning & Development - HR.LDOD.M2-6 Manages the activities involved in the design, preparation, delivery and need assessment of training and development programs for
Organizational Development - company managers and employees. Joins in partnership with other HR professionals to assess and implement organizational
Infrastructure development programs, processes and training initiatives to support organizational strategies. Determines company needs for
leadership development, succession planning, career management, interpersonal skills and communication training. Develops and/or
approves content, methods, and materials for training staff and may conduct courses. Develops methods for evaluation of program
effectiveness. Typical responsibilities may include development and delivery of programs, such as new employee orientation,
performance management and/or organizational development training. Selects, develops, and evaluates personnel to ensure the
Human Resources Learning & Development - HR.LDOD.P1-6 Analyze organizational structures, responsibilities, reporting relationships and work processes to determine company-wide programs
Organizational Development - and/or training initiatives that need to be changed or implemented in order to increase organizational effectiveness. Typical
Infrastructure responsibilities may include process analysis and improvement initiatives (Change Management) as well as developing methods for
measuring effectiveness of all programs that support organizational development. May partner with other HR professionals to
develop, assess, facilitate and/or lead organizational development interventions, programs and processes to support business
objectives and strategy implementation.
Human Resources Learning & Development - Training HR.LDTR.M2-6 Oversees training course development and delivery for supervisory, management or nontechnical skills for internal staff. Develops
- Infrastructure programs to assist employees with transitions due to \business changes (e.g. technology upgrades , acquisition, mergers) Manages
the interactions with functional organizations to develop specifications for content and tailoring of courses to meet employee needs.
Oversees reporting on training successes and improvements needed.
Human Resources Learning & Development - Training HR.LDTR.P1-6 Designs and develops nontechnical training course materials for internal staff. Develops assessment tools to determine effectiveness
- Infrastructure of proposed training programs. Interacts with functional organizations to develop specifications for content of courses. Prepares
lesson plans including the method, media, and documentation to be presented.
Human Resources Talent Management - Organizational HR.TMOE.M2-6 Manages defining, directing, coordinating, and implementing shared vision of the organization's future and to help set strategies,
Effectiveness - Infrastructure manage change, improve processes, and redesign organizational structures. Oversees the diagnoses and understands the
organization's critical issues through needs analysis. Responsible for the scoping, design, and implementation of continuous
improvement strategies in order to meet organizational and functional business objectives. Provides guidance on effectively

Job Descriptions
assessing, developing and coaching talent and building team engagement. Works closely with key stakeholders including HR
business partners and senior leadership, the management team and business units functions to tailor solutions to the audience and
environment. Continuously measures success and enhances offerings based on analytics and insights to improve quality and increase
efficiency in area of responsibility.
Human Resources Talent Management - Organizational HR.TMOE.P1-6 Assists with all aspects of organizational change. Aids in diagnoses and understands potential organizational problem areas.
Effectiveness - Infrastructure Supports and facilitates the development of change management and organizational improvement efforts, including programs, tools,
solutions to increase individual and organization capability, organizational redesign, and business process re-engineering.
Human Resources Talent Management - Talent HR.TMTA.M2-6 Manages the staffing/employment function and activities. Ensures that staffing needs meet governmental requirements. Develops
Acquisition - Infrastructure and implements recruiting plans to staff open requisitions while minimizing cost per hire. Manages and administers talent
management efforts and employee referral programs. Manages contractual relationships with placement agencies, contract recruiters
(retained and contingent), job boards, job fairs and various internet job search websites for posting requisitions and surfacing
candidates. Manages the resume tracking system. Ensures consistent corporate image throughout recruiting campaigns. May serve
as or oversee website content expert for Staffing & Recruitment. May maintain manpower planning system and provide guidance to
management on employment matters and/or affirmative action plans, as applicable. May provide reports concerning hiring trends,
turnover rates, candidate feedback, etc. to Human Resources staff and/or senior management, as appropriate. Selects, develops and
Human Resources Talent Management - Talent HR.TMTA.P1-6 Develops, researches and identifies prospective talent providing a pipeline of qualified candidates. Acts as a strategic partner to
Acquisition - Infrastructure hiring managers for job opening requirements. Defines, refines, executes and communicates search strategies. Acts as an expert in
assigned regions, line of businesses, functions and technologies. Analyzes industry, product and geographical trends in talent.
Determines appropriate recruiting sources for advertising and posting positions. Promotes the company image to candidates and
external service providers. Documents and evaluates recruiting and candidate interview process. Negotiates and/or supports hiring
manager in developing new hire compensation package/offers. Professionals at the higher levels may specialize in technical
recruiting and/or highly specialized executive searches. Manages tools, resources and technologies in identifying talent. May
conduct employment background checks. May work with agencies, recruiting contractors and/or internet website representatives
when conducting employment advertising campaigns. May develop, support and maintain college recruiting, affirmative action and
career development programs. May also assist with the immigration process and administration as a liaison with immigration
attorneys.
Human Resources Human Resources - Other Area - HR.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Human Resources Human Resources - Other Area - HR.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Human Resources Human Resources - Other Area - HR.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Information Data Analytics - Head of Data & TE.DADD.E1-4 Head of the Data Analytics area for the entire firm. Responsible for overseeing the design, development, and operation of the global
Technology Analytics Management - Corporate - technology architecture and infrastructure for the organizing, storage, retrieval, processing and analysis of data and information for
Executive internal and external clients. Develops and implements enterprise and client-facing data management strategies to collect, store and
increase usability and quality of enterprise and client data from multiple diverse sources. Oversees the identification and integration
of technology advancements that support the organization’s delivery of services and products. Single incumbent position. Select
Information Data Analytics - Data Analytics - TE.DAMF.E1-4 Responsible for overseeing the design, development, and operation of the technology architecture and infrastructure for the
Technology Executive - Executive organizing, storage, retrieval, processing and analysis of data and information for internal and external clients in a sub-part of the
overall organization (e.g., Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at
the Corporate level. Develops and implements enterprise and client-facing data management strategies to collect, store and increase
usability and quality of enterprise and client data from multiple diverse sources. Oversees the identification and integration of
technology advancements that support the organization’s delivery of services and products. Select Corporate, Group or Division, as

Job Descriptions

Information Digital Transformation - Head of TE.DTDD.E1-4 Head of Digital Transformation leads the Digital Transformation area for the entire firm. Responsible for the assessment, readiness
Technology Digital Transformation - Corporate - evaluation, strategic transformation plan design, and tactical execution and implementation of the organization's digital technologies
Executive to improve employee and customer experiences, operational efficiency and productivity. Single incumbent position. Select
Information General - Top Information TE.GLIB.E1-4 Top executive responsible for overseeing the overall information systems function at a business unit (e.g., group, region, division,
Technology Technology - Business Unit - country). Responsible for the information strategy and the role of technology for their scope of responsibility. Typically more
Executive focused on implementation than strategy than the corporate Chief Information Officer. If incumbent is responsible for overseeing
one or more specific information systems areas (such as internal systems design, internal systems programming, applications
programming, etc.), match to Information Systems - Executive. Make sure to select Group or Division for Executive Scope of
Responsibility. Single incumbent at each business unit.
Information General - Top Information TE.GLID.E1-5 Top executive responsible for overseeing the overall information systems function for the entire firm. Responsible for the global
Technology Technology - Corporate - Executive information strategy and the role of technology as a business enabler. Establishes Corporate strategy to determine the role of
information technology and to establish the most efficient utilization of information technology and optimization of business
processes. Ensures that information technology infrastructure provides the most accurate and current information to the company to
assist with decision making, resource deployment and establishment of business priorities. Responsible for overseeing all of the
following functions: information systems, computer operations, network systems, data warehouse, telecommunications, enterprise
wide systems (e.g., Oracle, SAP, etc.), applications programming and internal systems programming. Oversees the needs analysis,
acquisition and maintenance of all information processing equipment. Develops functional plans for managing information
technology and security for the company, including activities to be performed in-house or through third-party relationships to best
manage the company’s information systems. Responsible for the overall information systems function on a global basis. If
incumbent is responsible primarily for overseeing the hardware and software operations functions supporting an internet/e-
commerce organization, match to Head of Internet/Network Operations. If incumbent is responsible for overseeing one or more
specific information systems areas (such as internal systems design, internal systems programming, applications programming,
etc. ), match to Information Systems - Executive. If responsible for a Group/Region or a Division/Country match to Top Information
Technology - Business Unit and select the correct Executive Scope of Responsibility. Often titled Chief Information Officer. Single
Information General - Information Technology - TE.GLMF.E1-4 Responsible for overseeing Information Technology areas but is not a match to the Top Information Technology role or any of the
Technology Executive - Executive Information Technology function Head roles. May oversee one or more of the following areas: internal systems design, internal
systems programming, applications programming, telecommunications, networks, computer operations, data warehouse, and/or
enterprise wide systems (e.g., Oracle, SAP, etc.)). If incumbent is responsible for Information Technology function at a business unit
(e.g., Group, Region, Division, Country) match to Top Information Technology - Business Unit. Select Corporate, Group or
Division, as appropriate for each match for Executive Scope of Responsibility.
Information Information / Cyber Security - Head TE.ICHC.E1-4 Head of Information / Cyber Security for the entire firm. Responsible for overseeing the overall strategy, design and implementation
Technology of Information / Cyber Security - of information security initiatives on a global basis. In collaboration with IT and business line leadership, directs the planning,
Corporate - Executive implementation and monitoring of enterprise IT system and business operation defenses against security breaches, cybersecurity
crimes and vulnerability issues. Oversees the IT security team who investigates possible cybersecurity crimes and data breaches.
Establishes long-range Corporate policies and protocols that protect the organization’s digital assets. Defines and ensures the
implementation of critical information security strategies, threat and vulnerability management plans, oversees the ongoing risk
assessments, security architecture and engineering. Develops and communicates guidelines and controls to mitigate risks and to
ensure compliance with legal and contractual requirements, Corporate security to safeguard a secure business environment.
Responsible for the direction, coordination and execution of business continuity and disaster recovery plans with businesses and the
IT organization. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Information Information / Cyber Security - TE.ICMF.E1-4 Responsible for overseeing the Information / Cyber Security area in a sub-part of the overall organization (e.g., Group, Region,
Technology Information / Cyber Security - Division, Country) or is one of several executives responsible for oversight of the function at the Corporate level. In collaboration
Executive - Executive with IT and business line leadership, directs the planning, implementation and monitoring of enterprise IT system and business

Job Descriptions
operation defenses against security breaches, cybersecurity crimes and vulnerability issues. May oversees the IT security team who
investigates possible cybersecurity crimes and data breaches. Establishes long-range Corporate policies and protocols that protect
the organization’s digital assets. Defines and ensures the implementation of critical information security strategies, threat and
vulnerability management plans, oversees the ongoing risk assessments, security architecture and engineering. Develops and
communicates guidelines and controls to mitigate risks and to ensure compliance with legal and contractual requirements, Corporate
security to safeguard a secure business environment. Responsible for the direction, coordination and execution of business
continuity and disaster recovery plans with businesses and the IT organization. Select Corporate, Group or Division, as appropriate
Information Internet / Network Operations - TE.INHC.E1-4 Head of Internet / Network Operations for the entire firm. Responsible for the global strategy, planning, development and
Technology Head of Internet / Network implementation of the organization’s hardware and software systems that support the internet/e-commerce business or network,
Operations - Corporate - Executive together with related software applications. Responsible for the overall internet/e-commerce or communications network operations
function on a global basis. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Information Internet / Network Operations - TE.INMF.E1-4 Responsible for overseeing the internet/e-commerce or communications network operations function in a sub-part of the overall
Technology Internet / Network Operations - organization (Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at the
Executive - Executive Corporate level. Responsibilities include overseeing the planning, development, and implementation of the organization’s hardware
and software systems that support the internet/e-commerce business or communications network, together with related software
applications. Oversees the identification and integration of technology advancements that support the organization’s delivery of
services and products. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Information Information Technology - Other TE.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Information Technology function. Select
Technology Area - Multi-Focus - Executive Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Information Data Analytics - Data Analyst - TE.DADA.M2-6 Advises business leaders by providing data-based strategic direction to identify and address business issues and opportunities. Plans,
Technology Infrastructure manages and controls the activities of a team or teams of analysts that provides business intelligence and strategic planning support
for business segments or the company at large. Leads initiatives to analyze complex business problems and issues using data from
internal and external sources. Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify,
interpret and produce recommendations and plans based on company and external data analysis. Ensures that policies and
procedures align with corporate vision. Selects, develops and evaluates personnel ensuring efficient operation of the function. If
incumbent is primarily focused on mergers, acquisitions, partnerships, alliances, joint ventures, or licensing agreements, match to
Strategic Business Development. Incumbents whose primary role is leading technical teams focused on designing and building
reports, reporting tools, and dashboards for data generation should be matched to Data Informatics. This is a general role that leads
teams of employees working with multiple types of business data. Incumbents who lead teams focused primarily on analysis and
modeling of financial, marketing, or pricing data should be matched to Budget/Financial, Market Research or Pricing as appropriate.
May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing
functions.
Information Data Analytics - Data Analyst - TE.DADA.P1-6 Match Data Analyst role here. Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics,
Technology Infrastructure reports and visualizations of trends and patterns. Works with technology organization and business end-users to understand data and
analysis needs and develop technical requirements. Partners with development and data management roles to identify and capture
data required from internal and external sources. Creates and maintains statistical models for ongoing and ad hoc review and
analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in
data storytelling, understanding and interpretation of trends and patterns of business importance. May be internal or external, client-
focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled
solutions. Employees whose primary role is technical and focused on data storage, warehousing and systems architecture should be
matched to Database Engineer or Storage Engineer. Incumbents whose focus is the quantitative analysis of complex business
problems and issues using data from internal and external sources to provide insight to decision-makers should be matched to
Business Intelligence. Employees whose primary responsibility is creating or revising database scripts to consolidate and report on
data from multiple sources and applications systems should be matched to Data Informatics. Incumbents whose focus is primarily on
analysis and modeling of financial, marketing or pricing data should be matched to Finance, Market Research or Pricing as

Job Descriptions
appropriate.
Information Data Analytics - Data Informatics - TE.DADI.M2-6 Leads initiatives to design and build reporting tools, information dashboards, data generators, and other end-user information portals
Technology Infrastructure or resources. Plans, manages and controls the activities of a team that provides technology-based data reporting tools and
management for business segments or the company at large. Brings expertise or identifies subject matter experts in support of multi-
functional efforts to identify, interpret and produce recommendations based on company reporting and data needs. Advises business
groups by providing technical and strategic reports that identify and address business issues and opportunities. Ensures that policies
and procedures align with corporate vision. Selects, develops and evaluates personnel ensuring efficient operation of the function.
This is a technical role focused on leading technical teams responsible for building technical tools and structures based on
established specifications. Incumbents whose primary function is leading teams responsible for analyzing data for trends and
patterns should be matched to Strategic Planning/Analytics. See also, Data Analytics - Data Analyst focus if responsible for
analyzing data for trends and patterns. See also, Human Resources Information System focus if responsible for maintaining internal
database files and tables and developing custom reports to meet the requirements of Human Resources unit. See also, Information
Systems - Applications Programming focus if responsible for programming and maintaining reports as part of broad programming
tasks or functions.
Information Data Analytics - Data Informatics - TE.DADI.P1-6 Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse
Technology Infrastructure queries and scripts. Integrates data from multiple sources to produce requested or required data elements. Programs and maintains
report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or
resources. May create specifications for reports based on business requests. See also, Data Analytics focus if responsible for
analyzing data for trends and patterns. See also, Human Resources Information System focus if responsible for maintaining internal
database files and tables and developing custom reports to meet the requirements of Human Resources unit. See also, Information
Systems - Applications Programming focus if responsible for programming and maintaining reports as part of broad programming
tasks or functions.
Information Data Analytics - Data Quality - TE.DADQ.M2-6 Manages and defines quality assessments on data elements and structures to document and evaluate integrity, completeness, quality,
Technology Infrastructure and appropriateness of formats, records and structures. Oversees configuration, operation and development of manual and/or
automated methods, processes and procedures to test output or input based on data compliance, quality and use requirements as
established by product management, client specifications, and governance programs. Ensures regular and ad hoc reviews, audits, and
investigations of data activity and integrity; reviews reports and summarized findings. Produces and updates guidelines and
documentation of test development processes, procedures and standards.
Information Data Analytics - Data Quality - TE.DADQ.P1-6 Plans, designs, develops and performs quality assessments on data elements and structures to document and evaluate integrity,
Technology Infrastructure completeness, quality, and appropriateness of formats, records and structures. Configures, operates and develops manual and/or
automated methods, processes and procedures to test output or input based on data compliance, quality and use requirements as
established by product management, client specifications, and governance programs. Performs regular and ad hoc reviews, audits,
and investigations of data activity and integrity; prepares reports and summaries of findings. Produces and updates guidelines and
documentation of test development processes, procedures and standards.
Information Data Analytics - Data Scientist - TE.DADS.M2-6 Directs the activities of a data science team responsible for the design, development, programming methods, processes and systems
Technology Infrastructure to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for businesses
across the company. Oversees the development of software programs, algorithms and automated processes that cleanse, integrate
and evaluate large data sets from multiple disparate sources. Identifies and communicates to stakeholders, meaningful, actionable
insights from large data and metadata sources. Selects, develops, and evaluates personnel ensuring the efficient operation of the
function. Incumbents whose primary role is technical and focused on management of data storage, warehousing and systems
architecture should be matched to Data Mgmt. Incumbents who oversee the quantitative analysis of complex business problems and
issues using data from internal and external sources and provide insight to decision-makers should be matched to Strategic
Planning/Analytics. Incumbents whose primary role is technical and manage teams focused on designing and building system-
generated reports, reporting tools and dashboards for data generation should be matched to Data Informatics. This is a product
engineering role managing employees who work with multiple types of business data. Incumbents who oversee analysis and
modeling of financial, marketing or pricing data should be matched to Budget/Financial, Market Research or Pricing as appropriate.

Job Descriptions
May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing
functions.
Information Data Analytics - Data Scientist - TE.DADS.P1-6 Designs, develops and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data”
Technology Infrastructure sources to generate actionable insights and solutions for client services and product enhancement. Interacts with product and service
teams to identify questions and issues for data analysis and experiments. Develops and codes software programs, algorithms and
automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources. Identifies meaningful insights
from large data and metadata sources; interprets and communicates insights and findings from analysis and experiments to product,
service, and business managers. Incumbents whose primary role is technical and focused on data storage, warehousing and systems
architecture should be matched to Database Engineer or Storage Engineer. Incumbents whose focus is the quantitative analysis of
complex business problems and issues using data from internal and external sources to provide insight to decision-makers should be
matched to Business Intelligence. Incumbents whose primary role is technical and focused on designing and building system-
generated reports, reporting tools and dashboards for data generation should be matched to Data Informatics. Incumbents whose
focus is primarily on experimental design and advanced or complex statistical analysis and modeling of datasets should be matched
to Statistician/Mathematician. This is a product engineering role in which employees work with multiple types of business data.
Incumbents whose focus is primarily on analysis and modeling of financial, marketing or pricing data should be matched to Finance,
Market Research or Pricing as appropriate. May be internal operations-focused or external client-focused, working in conjunction
with Professional Services and outsourcing functions.
Information Data Analytics - Geographic TE.DAGI.M2-6 Oversees team responsible for the collection, compilation, manipulation, analysis, storage, extraction and visualization of spatial and
Technology Information Systems - Infrastructure geographic data used for presentation in digital mapping and navigation systems. Coordinates efforts with information technology or
product development functions for engineering or administrative applications requiring GIS data. Prepares GIS project plans,
delegates tasks to subordinate employees and provides technical guidance. Selects, develops and evaluates personnel to ensure the
Information Data Analytics - Geographic TE.DAGI.P1-6 Collects, compiles, manipulates, analyzes, extracts, and visualizes spatial and geographic data for presentation in digital mapping
Technology Information Systems - Infrastructure and navigation systems. Manages and maintains databases used to house geospatial data. Analyzes geospatial data using global
positioning system (GPS) and/or other surveying techniques. Performs data quality checks to ensure the accuracy and sufficiency of
available geospatial data and corrects errors and omissions in GIS databases and systems. May coordinate with colleagues in
information technology or product development functions for engineering or administrative projects that require GIS data.
Information Data Analytics - Statistician / TE.DAST.M2-6 Manages the gathering, analyzing, and interpretation of data. Builds predictive models, algorithms and probability engines to
Technology Mathematician - Infrastructure support data analysis or product functions. Spots trends, identifies data relationships, and makes predictions.
Information Data Analytics - Statistician / TE.DAST.P1-6 Uses advanced mathematical and statistical concepts and theories to analyze and collect data and construct solutions to business
Technology Mathematician - Infrastructure problems. Performs complex statistical analysis on experimental or business data to validate and quantify trends or patterns
identified by business analysts. Constructs predictive models, algorithms and probability engines to support data analysis or product
functions; verifies model and algorithm effectiveness based on real-world results. Designs experiments and methodologies to
generate and collect data for business use. Projects may include a focus on “quantitative finance” or help identify new business
opportunities. Incumbents whose primary function is performing basic statistical analysis of business data and building
recommendations and plans for business actions should be matched to Business Intelligence. Incumbents whose primary role is
technical and focused on designing and building system-generated reports, reporting tools and dashboards for data generation should
be matched to Data Informatics.
Information Data Management - Content TE.DMCT.M2-6 Manages data profiling, metadata documentation, data lineage, and data transformation rules in support of key program deliverables.
Technology Taxonomy - Infrastructure Oversees optimization of content discovery and classification to meet internal and external client requirements.
Information Data Management - Content TE.DMCT.P1-6 Defines data profiling, metadata documentation, data lineage, and data transformation rules in support of key program deliverables.
Technology Taxonomy - Infrastructure Leads creating, implementing and enforcing a taxonomy and meta data inventory. Meets data management needs of internal and
external clients by leveraging and establishing data model standards and best practices. Performs data impact analyses in partnership
with project teams. Supports the building of strategic model solutions including transformation rules and attribute relationships.
Participates in defining, loading, and maintaining Taxonomy Content.

Job Descriptions
Information Data Management - Database TE.DMDA.M2-6 Manages computerized databases, including base definition, structure, documentation, long-range requirements, operational
Technology Administration / Design - guidelines and protection. Oversees accuracy and completeness of data in master files and various support tools, such as base
Infrastructure dictionaries. Manages and maintains security and integrity controls. Formulates and monitors policies, procedures and standards
relating to database management. Oversees enhancements that will improve the performance and reliability of the system. May be
internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include
company-wide, web-enabled solutions.
Information Data Management - Database TE.DMDA.P1-6 Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines
Technology Administration / Design - and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries.
Infrastructure Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to
database management. Proposes and implements enhancements that will improve the performance and reliability of the system. May
be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include
Information Data Management - Database TE.DMDB.M2-6 Oversees database management systems, standards, guidelines and quality assurance. Responsible for managing database
Technology Engineering - Infrastructure deliverables, such as conceptual design, logical database, capacity planning, external data interface specification, data loading plan,
data maintenance plan and security policy. Manages the coding of complex programs and logical processes on technical platforms.
Oversees the design of user interface and business application prototypes. Manages the adaptation of business requirements,
developed by modeling/development staff and systems engineers, and develops the data, database specifications, and table and
element attributes for an application.
Information Data Management - Database TE.DMDB.P1-6 Establishes database management systems, standards, guidelines and quality assurance for database deliverables, such as conceptual
Technology Engineering - Infrastructure design, logical database, capacity planning, external data interface specification, data loading plan, data maintenance plan and
security policy. Documents and communicates database design. Evaluates and installs database management systems. Codes
complex programs and derives logical processes on technical platforms. Builds windows, screens and reports. Assists in the design
of user interface and business application prototypes. Participates in quality assurance and develops test application code in client
server environment. Provides expertise in devising, negotiating and defending the tables and fields provided in the database. Adapts
business requirements, developed by modeling/development staff and systems engineers, and develops the data, database
specifications, and table and element attributes for an application. At more experienced levels, helps to develop an understanding of
client's original data and storage mechanisms. Determines appropriateness of data for storage and optimum storage organization.
Determines how tables relate to each other and how fields interact within the tables for a relational model. May be internal or
external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide,
web-enabled solutions.
Information Data Management - Data Center TE.DMDC.M1-6 Manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the
Technology Operations - Infrastructure computer/data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships.
Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-
documented, sustainable and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations and
control requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an
internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in
conjunction with Professional Services and outsourcing functions.
Information Data Management - Data Center TE.DMDC.P1-6 Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations.
Technology Operations - Infrastructure Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data
center or other centralized computer network setting. Maintains access control, data integrity and file system security for the
computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly
technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions,
including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of
information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with
Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Information Data Management - Data Center TE.DMDC.S1-5 Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center.

Job Descriptions
Technology Operations - Infrastructure Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging
and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations. May be
internal or external client-focused for company-hosted web-enabled solutions.
Information Data Management - Big Data TE.DMDE.M2-6 Manages the design, build, deployment and operation of technology architecture, solutions and software. Manages the capture,
Technology Engineering - Infrastructure manage, store to utilize structured and unstructured data from internal and external sources. Oversees the establishment of processes
and builds structures based on business and technical requirements to channel data from multiple inputs, route appropriately and
store using any combination of distributed (cloud) structures, local databases, and other applicable storage forms as required.
Manages design standards and assurance processes for software, systems and applications development to ensure compatibility and
operability of data connections, flows and storage requirements. Reviews internal and external business and product requirements
for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs. See also,
Data Analytics - Data Analyst (TE.DADA) focus if responsible for building technical tools, dashboards and database scripts to
consolidate and report on data from multiple sources and applications systems. See also, Internet / Network Operations - Network
Systems (ITE.INNS.) or Data Management - Database Administration / Design (TE.DMDA) focus if responsible for administering
databases for hardware or software systems. See also, Data Management - Storage Engineer (TE.DMSE) focus if responsible for
cloud databases.
Information Data Management - Big Data TE.DMDE.P1-6 Designs, builds and oversees the deployment and operation of technology architecture, solutions and software to capture, manage,
Technology Engineering - Infrastructure store and utilize structured and unstructured data from internal and external sources. Establishes and builds processes and structures
based on business and technical requirements to channel data from multiple inputs, route appropriately and store using any
combination of distributed (cloud) structures, local databases, and other applicable storage forms as required. Develops technical
tools and programming that leverage artificial intelligence, machine learning and big-data techniques to cleanse, organize and
transform data and to maintain, defend and update data structures and integrity on an automated basis. Creates and establishes
design standards and assurance processes for software, systems and applications development to ensure compatibility and
operability of data connections, flows and storage requirements. Reviews internal and external business and product requirements
for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs. May be
company-wide, web-enabled solutions. See also, Data Analytics - Data Analyst (TE.DADA) focus if responsible for building
technical tools, dashboards and database scripts to consolidate and report on data from multiple sources and applications systems.
See also, Internet / Network Operations - Network Systems (ITE.INNS.) or Data Management - Database Administration / Design
(TE.DMDA) focus if responsible for administering databases for hardware or software systems. See also, Data Management -
Storage Engineer (TE.DMSE) focus if responsible for cloud databases.
Information Data Management - Digital Assets - TE.DMDI.M2-6 Oversees activities related to the management, organization, cataloguing, retention and archiving of digital asset libraries including
Technology Infrastructure text documents, financial data, video, images, audio and other intellectual property. Works with technology, product development,
finance, marketing and other internal colleagues to coordinate asset conversion and storage needs. Controls and tracks corporate
access to digital assets. Develops strategies for asset conversion, documentation, security and management. Selects, develops and
Information Data Management - Digital Assets - TE.DMDI.P1-6 Responsible for managing, organizing, cataloging, retaining and archiving digital asset libraries including text documents, financial
Technology Infrastructure data, video, images, audio and other intellectual property. Converts non-digital documents and intellectual property assets to digital
format for retention purposes. Controls and tracks corporate access to digital assets. Develops strategies for asset conversion,
documentation, security and management.
Information Data Management - Storage TE.DMSE.M2-6 Oversees the installation, development and configuration of databases, networks, and other systems with large storage capacities.
Technology Engineering - Infrastructure Oversee policies and procedures for storage provisioning, uptime, protection and regulatory compliance. Manage disk and tape
storage usage statistics and provide future estimates.
Information Data Management - Storage TE.DMSE.P1-6 Designs and develops data storage systems, processes and enhancements for company's complex high traffic, business critical
Technology Engineering - Infrastructure internet site communications and/or network-based (cloud) product systems. Leads the design of enterprise storage environments,
including enterprise storage arrays, fiber channel switches and Network Attached Storage (NAS) physical and virtual tape devices.
Develops solutions and processes for reliable and stable data storage management, security, backup, restoration, archiving and

Job Descriptions
replication. Assists with the implementation of new or additional storage technology to improve infrastructure service locally and
remotely.
Information Digital Transformation - Digital TE.DTDI.M2-6 Oversees the installation, development and configuration of databases, networks, and other systems with large storage capacities.
Technology Deployment - Infrastructure Oversee policies and procedures for storage provisioning, uptime, protection and regulatory compliance. Manage disk and tape
storage usage statistics and provide future estimates.
Information Digital Transformation - Digital TE.DTDI.P1-6 Gathers all documents required to enable a functioning system, including product licensing, firmware, customer and/or national
Technology Deployment - Infrastructure standards, panel and controller level databases. Provides required testing protocol for all system components. Maintains source
control reference systems. Performs Quality Assurance on the deployment package and turns over solution to field technical
resources. May provide internal support and troubleshooting during deployments.
Information Digital Transformation - Digital TE.DTDX.M2-6 Directs and guides the activities of a research or technical design function responsible for designing, developing, modifying and
Technology Experience - Infrastructure evaluating digital electronic parts, components or integrated circuitry for electronic equipment and other hardware systems. Leads
the evaluation of final results of research and development projects to assure accomplishment of technical objectives. Leads
Provides input and presents reports outlining the outcome of technical projects and makes recommendations for actions necessary to
achieve desired results.
Information Digital Transformation - Digital TE.DTDX.P1-6 Designs, develops, modifies and evaluates digital electronic parts, components or integrated circuitry for electronic equipment and
Technology Experience - Infrastructure other hardware systems. Evaluates final results of research and development projects to assure accomplishment of technical
objectives. Prepares and presents reports outlining the outcome of technical projects and makes recommendations for actions
necessary to achieve desired results.
Information Digital Transformation - Multi- TE.DTMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Technology Focus - Infrastructure described in any of the focuses in this area.
Information Digital Transformation - Multi- TE.DTMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Technology Focus - Infrastructure described in any of the focuses in this area.
Information Enterprisewide Systems - TE.ESEA.M2-6 Oversees software-as-a-service (SaaS) and Enterprisewide applications associated with the collection, retrieval, accessibility and
Technology Enterprisewide Applications - usage of data for internal department planning and activities. Manages basic configuration, setup, and updating of application,
Infrastructure including table definitions and access control. Oversees and ensures validity of data entered into established tables, fields and
system databases. Manages builds and reports using query and flexible reporting tools to meet the requirements of business
management and staff.
Information Enterprisewide Systems - TE.ESEA.P1-6 Supports and maintains software-as-a-service (SaaS) and Enterprisewide applications associated with the collection, retrieval,
Technology Enterprisewide Applications - accessibility and usage of data for internal department planning and activities. Performs basic configuration, setup, and updating of
Infrastructure application, including table definitions and access control. Enters and ensures validity of data entered into established tables, fields
and system databases. Builds and produces reports using query and flexible reporting tools to meet the requirements of business
management and staff. Sets up user accesses and trains users on application. Recommends changes in applications development,
maintenance and system standards. See also, Human Resources Information System focus if responsible for supporting and
maintaining human resource information systems (HRIS). See also, Data Analytics - Data Informatics focus if responsible for
building technical tools, dashboards, and database scripts to consolidate and report on data from multiple sources and applications
systems.
Information Enterprisewide Systems - TE.ESEB.M2-6 Directs the planning and coordination of Enterprisewide systems in functional areas including finance, human resources, marketing,
Technology Enterprisewide Business Systems sales, customer relationship management and supply chain management, etc. Conducts and prepares feasibility studies for new data
Analysis - Infrastructure processing applications or revisions to existing systems. Prepares system development cost estimates, budgets, and schedules.
Prepares and presents project proposals to management and user departments. Establishes programming standards and program
documentation requirements. Reviews current status of system applications and prepares recommendations for system
improvements. Monitors design process and prepares reports on system projects. Selects, develops, and evaluates personnel to
Information Enterprisewide Systems - TE.ESEB.P1-6 Performs analysis of new business system development and system improvements. Conducts analysis, design, evaluation,
Technology Enterprisewide Business Systems modification, testing and implementation of Enterprisewide systems (e.g., finance, human resources, payroll, supply chain, client

Job Descriptions
Analysis - Infrastructure relationship management) across functional areas. Performs studies of potential electronic data processing applications and prepares
design proposals to reflect cost, time and alternative actions to satisfy existing and future needs of the corporation. Tests and
evaluates plans and protocols for of system performance. Conducts analysis of systems specifications and uses the latest
analysis/diagramming tools to represent business/technical processes. Develops conversion and system implementation plans.
Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and
system standards. Coordinates system upgrade activity. Trains user personnel in the conversion and implementation of the system.
Information Enterprisewide Systems - TE.ESEP.M2-6 Manages the development of audits and controls structured around business processes, process automation systems and the
Technology Enterprisewide Programming - implementation staff. Manages the Enterprise Resource Planning (ERP) initiative of building a single software program/database
Infrastructure that integrates information from departments and functions throughout an organization onto a single computer system so various
departments can more easily access, share and communicate information with each other. May require working knowledge of and
experience using XML, JavaScript, HTML, Crystal and SQL. Selects, develops, and evaluates personnel ensuring efficient operation
of the function.
Information Enterprisewide Systems - TE.ESEP.P1-6 Conducts analysis, design, evaluation, modification, testing and implementation of Enterprisewide systems (e.g., finance, human
Technology Enterprisewide Programming - resources, payroll, supply chain, client relationship management) across functional areas. Plans and directs studies of potential
Infrastructure electronic data processing applications and prepares design proposals to reflect cost, time and alternative actions to satisfy existing
and future needs of the corporation. Develops test plans and protocols for evaluation of system performance. Conducts analysis of
systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. Develops conversion
and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes
in development, maintenance and system standards. Coordinates system upgrade activity. Trains user personnel in the conversion
and implementation of the system. May be client-focused, working in conjunction with Professional Services and Outsourcing
functions. May include company-wide, web-enabled solutions.
Information Information / Cyber Security - TE.ICDF.M2-6 Provides oversight and technical expertise to digital forensic team during forensic investigations, data recovery and evidence
Technology Digital Forensics Engineering - collection. Leads efforts to perform data collections from internal applications, servers, networks and desktop systems. Performs
Infrastructure data analysis and presents findings during cyber-crime investigations. Supervises, trains and serves as a technical resource to the
digital forensics team. Explains technical details of electronic evidence, incident timelines and findings to executive team. Provides
technical guidance when collaborating with external entities including law enforcement, federal intelligence and other government
agencies. Evaluates industry standard tools and procedures used for forensic analysis. Stays informed of current security threats,
attack vectors and exploits. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Information Information / Cyber Security - TE.ICDF.P1-6 Responsible for gathering, recovering, analyzing, and reporting computer-based electronic evidence related to cybersecurity crimes.
Technology Digital Forensics Engineering - Provides expert technical advice and testimony during information security investigations. Presents data evidence from computers
Infrastructure and other digital media related to cyber-crimes. Implements internal procedures to identify, collect and preserve electronic evidence.
Works with IT security team to manage data collection, preservation and forensic analysis in the event of a cybersecurity
investigation. Collects relevant information for legal cases to determine cause of cybersecurity breach. Responsible for providing
reports, feedback and court testimony. May interface with external entities including law enforcement, federal intelligence and other
government agencies.
Information Information / Cyber Security - TE.ICDR.M2-6 Manages the design, implementation and communication of the IT disaster recovery plan. Oversees the risk analysis of critical
Technology Disaster Recovery - Infrastructure operations and systems essential to continuing business operations in the event of a disaster. Monitors and tests the design and
implementation of network and server backup solutions. Leads the IT disaster recovery program/project design function to ensure
strategic goals are met. Partners with corporate disaster recovery and business continuity teams to include training, testing and
communication of disaster procedures within the organization. Selects, develops and evaluates personnel to ensure the efficient
operation of the function. See also, Risk Management - Business Continuity focus if responsible for coordinating company-wide
emergency preparation plans with regard to the organization’s business operations and critical business functions.
Information Information / Cyber Security - TE.ICDR.P1-6 Responsible for the development and implementation of the IT disaster recovery plan. Collaborates with corporate business
Technology Disaster Recovery - Infrastructure continuity teams to ensure efficient information systems recovery following an interruption in service as a result of a disaster.
Supports the design, development, installation, implementation and administration of network and server backup solutions.

Job Descriptions
Communicates with various response teams to test IT disaster response times and recovery procedures. Coordinates IT disaster
recovery testing and exercises, documents results, and implements recommended improvements. See also, Risk Management -
Business Continuity focus if responsible for coordinating company-wide emergency preparation plans with regard to the
organization’s business operations and critical business functions.
Information Information / Cyber Security - TE.ICIE.M2-6 Oversees the planning, design and build of security architectures. Oversees the implementation of network and computer security
Technology Information Security Engineering - and ensures compliance with corporate cybersecurity policies and procedures. Monitors cybersecurity requirements for local area
Infrastructure networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related network devices.
Performs security assessments of applications and systems using penetration and vulnerability testing and risk analysis. Configures
and installs firewalls and intrusion detection systems. Implements software fixes (patches) to remove system vulnerabilities.
Responds immediately to cybersecurity-related incidents and provides a thorough post-event analysis. Investigates intrusion
incidents and conducts forensic investigations. Employees focused on administering security controls, defenses and countermeasures
against outside penetration and attack, conducting tests to identify vulnerabilities and performing root cause analysis to identify gaps
should be matched to Information Security Operations.
Information Information / Cyber Security - TE.ICIE.P1-6 Responsible for the planning, design and build of security architectures; oversees the implementation of network and computer
Technology Information Security Engineering - security and ensures compliance with corporate cybersecurity policies and procedures. Monitors cybersecurity requirements for
Infrastructure local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related network
devices. Performs security assessments of applications and systems using penetration and vulnerability testing and risk analysis.
Configures and installs firewalls and intrusion detection systems. Implements software fixes (patches) to remove system
vulnerabilities. Responds immediately to cybersecurity-related incidents and provides a thorough post-event analysis. Investigates
intrusion incidents and conducts forensic investigations. Employees focused on administering security controls, defenses and
countermeasures against outside penetration and attack, conducting tests to identify vulnerabilities and performing root cause
analysis to identify gaps should be matched to Information Security Operations.
Information Information / Cyber Security - TE.ICIO.M2-6 Manages the development, deployment and execution of controls and defenses to ensure the security and risk mitigation of company
Technology Information Security Operations - infrastructure technology, information systems and digital payment systems. Identifies cybersecurity architecture, goals, objectives
Infrastructure and metrics; analyzes business needs and priorities for protection of critical systems. Establishes and implements operational
policies and appropriate standards and criteria for hardware, software, email and web firewall, access verification and encryption
requirements. Monitors systems for cybersecurity vulnerabilities, threats and events, oversees incident response planning, and leads
vulnerability audits and forensic investigations. Evaluates potential business impacts from security breaches and provides strategic
and tactical guidance to business decision-makers. Develops and executes security systems compliance policies and procedures.
Selects, develops and evaluates personnel to ensure the efficient operation of the function. May be client-focused, working in
conjunction with Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions. Match to
this job if employee is focused on managing the administration and hardening of internal processes and systems against outside
penetration and attack. Incumbents whose primary responsibility is leading teams performing development, testing, debugging and
deployment of code or processing routines that support security protocols for an established system or systems should be matched to
the appropriate Programming Management family (Systems, Applications, or Enterprisewide) in the Information Technology
function.
Information Information / Cyber Security - TE.ICIO.P1-6 Develops and executes security controls, defenses and countermeasures to intercept and prevent internal or external attacks or
Technology Information Security Operations - attempts to infiltrate company email, data, e-commerce and web-based systems. Maintains hardware, software and network firewalls
Infrastructure and encryption protocols. Administers cybersecurity policies to control physical and virtual access to systems. Performs network
security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and
procedures. Conducts penetration testing and vulnerability assessments of applications, operating systems and/or networks.
Responds to cybersecurity breaches, identifies intrusions and isolates, blocks and removes unauthorized access. Researches and
evaluates cybersecurity threats and performs root cause analysis. Assists in the creation and implementation of security solutions.
Provides information to management regarding impact on the business caused by theft, destruction, alteration or denial of access to
information and systems. May be internal or external, client-focused, working in conjunction with Professional Services and
Outsourcing functions. May include company-wide, web-enabled solutions. Individuals whose primary focus is on developing,

Job Descriptions
testing, debugging and deploying code or processing routines that support security protocols for an established system or systems
should be matched to the appropriate Programmer family in the Information Technology function. Employees focused on
administering and hardening internal processes and systems against outside penetration and attack may match here or to Information
Security Engineer. Employees who monitor systems for intrusions and respond to cybersecurity incidents should be matched to
Incident Response. Employees focused on ensuring products (including websites) and hosted networks are designed and developed
to be cyber-safe and compliant are typically matched to Product Security Engineer or to one of our software development
engineering roles. For cloud databases, may be matched to Storage Engineer or for hosted networks, to Network Engineer or
Network Systems Administrator.
Information Information / Cyber Security - TE.ICIR.M2-6 Provides technical direction and oversight of the cybersecurity incident detection and response function. Builds the necessary
Technology Incident Response - Infrastructure controls, infrastructure and procedural playbook to monitor, identify and provide proactive detection and response. Coordinates
response to significant incidents and identifies cybersecurity risks and gaps. Reviews detailed incident reports and provides technical
briefs to the IT security team. Works with IT security managers to identify, evaluate and report cybersecurity risks to executive
team. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Information Information / Cyber Security - TE.ICIR.P1-6 Monitors, identifies, investigates and analyzes all response activities related to cybersecurity incidents within an organization.
Technology Incident Response - Infrastructure Identifies security flaws and vulnerabilities; responds to cybersecurity incidents, conducts threat analysis as directed and addresses
detected incidents. Evaluates event flows to identify common risks and vulnerabilities to develop and implement solutions. Assists
with security audits, risk analysis, network forensics and penetration testing. Provides assistance in monitoring the security of all
designated networks and systems. Prepares detailed incident reports and technical briefs for the IT security team.
Information Information / Cyber Security - TE.ICPT.M2-6 Oversees penetration testing and attack simulations on business-critical infrastructure including internal servers, networks and
Technology Penetration Testing - Infrastructure applications to identify and resolve security flaws. Develops cyber threat strategies for penetration testing and source code review.
Provides technical leadership in the assessment, design, and implementation of cybersecurity risk solutions. Reviews and presents
assessment reports and findings to IT management team and business leaders. Collaborates with IT management in the development
and improvement of the company’s information security policies and procedures and controls. Selects, develops and evaluates
personnel to ensure the efficient operation of the function. See also, Information / Cyber Security - Information Security Operations
focus if responsible for performing multiple duties that may include administering security controls, defenses and countermeasures
against outside penetration and attack, identifying intrusions and responding to cybersecurity breaches and/or leading teams
responsible administering and hardening internal processes and systems against outside penetration and attack. See also, Information
/ Cyber Security - Vulnerability Assessment focus responsible for assessing network vulnerabilities and identifying critical security
flaws by testing and validating the security of the network. See also, Information / Cyber Security - Threat Hunting focus
responsible for detecting threat actor activity within an organization’s network and removing security risks from the environment.
Information Information / Cyber Security - TE.ICPT.P1-6 Performs penetration testing and attack simulations on business-critical infrastructure including internal servers, networks and
Technology Penetration Testing - Infrastructure applications to identify and resolve security flaws. Probes for security weaknesses in applications, networks and systems.
Experiments with various methods attackers could use to exploit information security vulnerabilities. Completes threat assessment
reports that outline penetration test findings and presents findings to management. May conduct physical security assessments of
servers, systems and network devices. Collaborates with cybersecurity team to maintain the company’s information security policies
and procedures. Employees focused primarily on prevention by performing penetration tests and attack simulations to identify and
resolve information security flaws should be matched here. See also, Information / Cyber Security - Information Security Operations
focus if responsible for performing multiple duties that may include administering security controls, defenses and countermeasures
against outside penetration and attack, identifying intrusions and responding to cybersecurity breaches and/or leading teams
responsible administering and hardening internal processes and systems against outside penetration and attack. See also, Information
/ Cyber Security - Vulnerability Assessment focus responsible for assessing network vulnerabilities and identifying critical security
flaws by testing and validating the security of the network. See also, Information / Cyber Security - Threat Hunting focus
responsible for detecting threat actor activity within an organization’s network and removing security risks from the environment.
Information Information / Cyber Security - TE.ICTH.M2-6 Oversees the detection and assessment of cybersecurity events and incidents across an organization’s cyber environment. Manages
Technology Threat Hunting - Infrastructure the team’s overall response to suspicious and criminal activity initiated by threat actors existing on the network. Provides technical
guidance and oversight in protecting systems from criminal activity, cybersecurity breaches and ransomware attack. Serves as a

Job Descriptions
technical expert in determining the scope of intrusion by identifying the initial point of access or source. Directs the analysis of
threat trends and leads overall security monitoring to identify cyber-attacks in progress. Monitors and reviews investigations and
findings, formal reports and incident response activities. Creates and distributes summaries, investigation reports and threat briefs to
the IT security management team. Selects, develops and evaluates personnel to ensure the efficient operation of the function. See
also, Information / Cyber Security - Vulnerability Assessment focus responsible for assessing network vulnerabilities and
identifying critical security flaws by testing and validating the security of the network. See also, Information / Cyber Security -
Penetration Testing focus responsible for preventing cybersecurity risks by performing penetration tests and attack simulations to
identify and resolve information security flaws.
Information Information / Cyber Security - TE.ICTH.P1-6 Responsible for the early stages of threat detection by identifying threats at the first phase of an attack or compromise. Detects threat
Technology Threat Hunting - Infrastructure actor activity including exploitation and risk to critical systems. Monitors specific cyber threat actors to understand their tactics and
techniques. Utilizes data analysis, threat intelligence and cutting-edge security technologies to find unusual behavior and malicious
activity. Hunts for hidden and unidentified threats to the organization’s cyber environment. Tracks down the malicious agents who
are already in a network and removes them from the environment once discovered. Works with security monitoring tools such as
firewalls, data loss prevention, network intrusion detection and antivirus software. Uses a hypothesis-driven approach and
behavioral analysis to uncover connections and correlations between potential cyber threats. Reviews audit logs to identify unusual
behavior in the network and endpoint devices. Documents findings and incident investigations. Provides feedback and training to
improve security controls. See also, Information / Cyber Security - Vulnerability Assessment focus responsible for assessing
network vulnerabilities and identifying critical security flaws by testing and validating the security of the network. See also,
Information / Cyber Security - Penetration Testing focus responsible for preventing cybersecurity risks by performing penetration
tests and attack simulations to identify and resolve information security flaws.
Information Information / Cyber Security - TE.ICVA.M2-6 Oversees ongoing vulnerability assessments and security audits to identify cybersecurity risks. Drives improvements necessary to
Technology Vulnerability Assessment - mitigate those risks. Performs technical analysis of vulnerabilities and leads in the development of vulnerability corrective action
Infrastructure plans. Conducts a regular review of network, application and operation system security documents and procedures. Reviews results
of vulnerability assessments and code reviews and informs management of vulnerabilities, risk and mitigation. Provides technical
expertise to the vulnerability assessment team responsible for the testing, validating, and the security of the company’s applications,
servers, and networks. Selects, develops and evaluates personnel to ensure the efficient operation of the function. See also, See also,
Information / Cyber Security - Information Security Operations responsible for performing multiple duties that may include
administering security controls, defenses and countermeasures against outside penetration and attack, identifying intrusions and
responding to cybersecurity breaches and/or leading teams responsible for administering and hardening internal processes and
systems against outside penetration and attack. See also, Information / Cyber Security - Penetration Testing focus if responsible for
preventing cybersecurity risks by performing penetration tests and attack simulations to identify and resolve information security
flaws. Managers leading teams primarily responsible for detecting threat actor activity within an organization’s network and
removing security risks from the environment should be matched to Threat Hunting. See also, Information / Cyber Security - Threat
Hunting focus responsible for detecting threat actor activity within an organization’s network and removing security risks from the
environment.
Information Information / Cyber Security - TE.ICVA.P1-6 Conducts vulnerability assessments and security audits to identify cybersecurity risks and critical flaws within the company’s
Technology Vulnerability Assessment - networks, applications and operating systems. Tests company’s internal systems to validate security and detect any computer and
Infrastructure information security weaknesses. Performs a technical analysis of vulnerabilities and determines the impact to the organization.
Reports, tracks and records findings in a comprehensive vulnerability assessment report. Identifies and recommends appropriate
action to mitigate vulnerabilities and reduce potential impacts on cybersecurity resources. See also, Information / Cyber Security -
Information Security Operations responsible for performing multiple duties that may include administering security controls,
defenses and countermeasures against outside penetration and attack, identifying intrusions and responding to cybersecurity
breaches and/or leading teams responsible for administering and hardening internal processes and systems against outside
penetration and attack. See also, Information / Cyber Security - Penetration Testing focus if responsible for preventing cybersecurity
risks by performing penetration tests and attack simulations to identify and resolve information security flaws. Managers leading
teams primarily responsible for detecting threat actor activity within an organization’s network and removing security risks from the

Job Descriptions
environment should be matched to Threat Hunting. See also, Information / Cyber Security - Threat Hunting focus responsible for
detecting threat actor activity within an organization’s network and removing security risks from the environment.
Information Internet / Network Operations - TE.INNE.M2-6 Manages the operation of company's internal data communications systems including software and hardware. Oversees plans,
Technology Network Engineering - Infrastructure designs and implementation of local and wide-area network solutions between multiple platforms and protocols (including IP and
VOIP). Oversees support for network issues and coordination with vendors for installation of such items as routers and switches.
See also, Data Management - Storage Engineer (TE.DMSE) focus if responsible for cloud databases. See also, Internet / Network
Operations - Network Engineering (TE.INNE) or Internet / Network Operations - Network Systems (TE.INNS) focus if responsible
for hosted networks. See also, Information / Cyber Security - Information Security Operation (TE.ICIO) focus if responsible for
administering and hardening internal processes and systems against outside penetration and attack.
Information Internet / Network Operations - TE.INNE.P1-6 Operates company's internal data communications systems. Plans, designs and implements local and wide-area network
Technology Network Engineering - Infrastructure solutions between multiple platforms and protocols (including IP and VOIP). Supports/troubleshoots network issues and coordinates
with vendors for installation of such items as routers and switches. Works on project implementation. Provides training and assists
with proposal writing. Conducts project planning, cost analysis and vendor comparisons. Employees whose primary responsibility is
focused on the design and application of external communications such as Internet network systems should be matched in Web
Development. May be internal or external, client-focused, working in conjunction with Professional Services and Outsourcing
functions. May include company-wide, web-enabled solutions. See also, Data Management - Storage Engineer (TE.DMSE) focus if
responsible for cloud databases. See also, Internet / Network Operations - Network Engineering (TE.INNE) or Internet / Network
Operations - Network Systems (TE.INNS) focus if responsible for hosted networks. See also, Information / Cyber Security -
Information Security Operation (TE.ICIO) focus if responsible for administering and hardening internal processes and systems
against outside penetration and attack.
Information Internet / Network Operations - TE.INNS.M1-6 Drives the planning, design, implementation, organization, and operation of the company’s data communications network. Analyzes
Technology Network Systems - Infrastructure the needs of departments and establishes priorities for network design and implementation to develop new and/or modify the
company’s networks and applications. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-
based jobs in conjunction with Professional Services and outsourcing functions.
Information Internet / Network Operations - TE.INNS.P1-6 Defines, designs and implements network communications and solution improvements. Proposes and implements system
Technology Network Systems - Infrastructure enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load
configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks.
Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves
action requests and specifies purchase requirement. Negotiates and places orders with common carriers. Employees focused on
ensuring products (including websites) and hosted networks are designed and developed to be cyber-safe and compliant are typically
matched to one of our software development engineering roles. For cloud databases, may be matched to Storage Engineer or for
hosted networks, to Network Engineer or Network Systems Administrator. Employees focused on administering and hardening
internal processes and systems against outside penetration and attack, match to Information Security. May be internal or external,
client-focused, working in conjunction with Professional Services and Outsourcing functions. May include company-wide, web-
enabled solutions.
Information Internet / Network Operations - TE.INNS.S1-5 Performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment.
Technology Network Systems - Infrastructure Assists in the recommendation for improvements and the development of technical standards. May be internal or external, client-
focused for company-hosted web-enabled solutions.
Information Internet / Network Operations - Site TE.INPA.M2-6 Defines, designs and administers network systems used for data communications and recommends improvements necessary to
Technology Reliability System Administration - ensure operation of the company’s high traffic, business critical internet production environment. Responsible for making sure that
Infrastructure the company network always works. Manages the load configuration of a central data communication processor and makes
recommendations for purchase or upgrade of data networks. Proposes and implements network system enhancements (software and
hardware updates) that will improve the performance and reliability of the network system. Applies capacity planning to business
recommendations. First point of contact for performance analysis, scalability and service architecture/database administration
issues. Approves action requests and specifies purchase requirement. Negotiates and places orders with common carriers. Manages

Job Descriptions
systems used for the organization’s high traffic, business critical internet production environment. Manages load configuration of a
central data processor, makes recommendations for improvements and complete performance analysis and address monitoring,
testing and system servicing needs. May be asked to coordinate equipment orders including terminals and cable installation, as well
as upgrading, monitoring, testing and servicing the database/systems.
Information Internet / Network Operations - Site TE.INPA.P1-6 Defines, designs and administers network systems used for data communications and recommends improvements necessary to
Technology Reliability System Administration - ensure operation of the company’s high traffic, business critical internet production environment. Responsible for making sure that
Infrastructure the company network always works. Manages the load configuration of a central data communication processor and makes
recommendations for purchase or upgrade of data networks. Proposes and implements network system enhancements (software and
hardware updates) that will improve the performance and reliability of the network system. Applies capacity planning to business
recommendations. First point of contact for performance analysis, scalability and service architecture/database administration
issues. May be asked to coordinate equipment orders including terminals and cable installation, as well as upgrading, monitoring,
testing and servicing the database/systems. Approves action requests and specifies purchase requirement. Negotiates and places
orders with common carriers. See also, Internet / Network Operations - Network Engineering or Internet / Network Operations -
Network Systems focus if responsible for working on behind-the-scenes, internal network systems.
Information Internet / Network Operations - Site TE.INPS.M2-6 Oversees company's complex high traffic, business critical internet site communications and/or network-based (cloud) product
Technology Reliability Engineering - systems. Leads planning, designing and implementing of scalable local and wide-area network solutions between multiple platforms
Infrastructure and protocols (including IP and VOIP). Manages system performance; network issues and coordinates installation of such items as
routers and switches with appropriate vendors. Manages the development of tools to automate the deployment, administration and
monitoring of a network system.
Information Internet / Network Operations - Site TE.INPS.P1-6 Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product
Technology Reliability Engineering - systems. Plans, designs and implements scalable local and wide-area network solutions between multiple platforms and protocols
Infrastructure (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of
such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration and
monitoring of a network system. Provides training and assists with proposal writing. Conducts project planning, cost analysis and
vendor comparisons and works on project implementation. Works with development teams to enhance and improve system
operability. Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully
achieved. May be required to provide on-call service coverage with other department employees. See also, Internet / Network
Operations - Network Engineering focus if responsible for working on behind-the-scenes, internal network systems. This focus is
also referred to as Site Reliability Engineer.
Information Internet / Network Operations - TE.INWA.M2-6 Manages internal/external company web site content. Oversees creating and updating content, implementing security protocols,
Technology Website Administration - creating backups, and resolving software issues. Oversees changes to make sure website remains stable. May oversee hosting and
Infrastructure server management. See also, Internet / Network Operations - Web Development (TE.INWD.) focus if responsible for performing
sophisticated Internet applications and web design activities.
Information Internet / Network Operations - TE.INWA.P1-6 Generally considered part of the IT function. Often focused on company (rather than customer) work. Basic duties involve
Technology Website Administration - maintaining internal/external company web site content. Work may include reformatting text, assuring hyperlink integrity, file
Infrastructure transfer, and translation and posting of new material to the page involving HTML scripting. Compiles, analyzes and reports statistics
regarding “hits” to the website. Assists in maintaining security processes and procedures. May answer questions from site visitors or
redirect messages to appropriate person(s). May conduct online technology research. May also heavily interact with other
departments in the maintenance of their web-page material. Do not match responsibilities to this job family that design
internal/external web pages, code, higher-level graphics animation, or perform more advanced programming for the site. See also,
Internet / Network Operations - Web Development (TE.INWD.) focus if responsible for performing sophisticated Internet
applications and web design activities.
Information Internet / Network Operations - Web TE.INWD.M2-6 Leader for the portion of the IT function focused on the system and not the content of company network technologies including
Technology Development - Infrastructure internal and/or external Internet-, intranet-, or extranet-based applications. Identifies opportunities for system enhancements,
including technology upgrades, multimedia applications, database interactions and data modeling tools. Manages the function
responsible for researching, tracking and understanding new web technologies and providing leadership for development of service

Job Descriptions
applications and analyzing business requirements as they pertain to intranet and external Internet-related systems. Manages,
develops, integrates and implements related applications components, including front-end development, server-side development
and database integration. Plays a leading role for projects including programming, maintenance, technical support, documentation
and administration of the applications. Establishes and communicates standards to manage cost and ensure continuity of
applications. May coordinate relationships with outside vendors in developing tests to ensure feature functionality. Recommends
system improvements, monitors design progress, and prepares design project reports. Selects, develops, and evaluates personnel to
ensure the efficient operation of the function. May be internal or external, client-focused, working in conjunction with Professional
Services and outsourcing functions. May include company-wide, web-enabled solutions.
Information Internet / Network Operations - Web TE.INWD.P1-6 Develops, integrates and implements applications components including front-end development, server-side development and
Technology Development - Infrastructure database integration. Plays a direct role in programming, maintenance, technical support, documentation and administration of web-
centric applications. Researches, tracks and understands new web technologies to provide technical leadership in developing service
applications and analyzing business requirements as they pertain to intranet and external Internet-related systems. Typically
members of the IT function, this role is focused on the system - and not the content - of company network technologies used for
internal and external client applications such as with Internet-, intranet-, or extranet-based applications. Uses tools and
programming languages, including but not limited to C#, C++, Java, XML, HTML, CGI, ASP, multimedia applications, database
interactions and data modeling tools to accomplish assigned projects. Builds applications using Internet Development tools for one
or more platforms and applications. Provides written design documents, test plans and test results. Establishes and communicates
standards to manage cost and ensure continuity of applications. May work with outside vendors in developing tests to ensure feature
functionality. Employees whose responsibilities are focused on content or application of specific information presentation
approaches should be matched to Web Site Administrator or Web Technologist. May be internal or external, client-focused, working
in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled and mobile
solutions.
Information Internet / Network Operations - Web TE.INWT.M2-6 Manages the delivery of company material on internal/external company web pages using graphics, animation, and dynamic
Technology Technologist - Infrastructure functionality. Oversees web page infrastructure and applications development using advanced graphics and features aligned with
web server and site technical performance capability following all security policies and standards. Assures web server and site
technical performance. May plan overall company strategy involving Internet usage. May be responsible for purchasing hardware
and/or software. May oversee administration of sites at a company-wide level. Requires knowledge of commercial Internet/web
tools and protocols See also, Internet / Network Operations - Web Development (TE.INWD) focus if responsible for performing
sophisticated Internet applications and web design activities.
Information Internet / Network Operations - Web TE.INWT.P1-6 As part of the IT function and generally working on company material, designs internal/external company web pages, including
Technology Technologist - Infrastructure graphics, animation, and functionality. Develops web page infrastructure and applications related to pages with more advanced
graphics and features. Assures web server and site technical performance. Develops, assesses and communicates website usage and
security policies and standards. Provides technical assistance to Site Administrators. May assist in the planning of overall company
strategy involving Internet usage. May make hardware and/or software purchasing recommendations or decisions regarding web
development. May perform overall administration of sites at a company-wide level. Requires knowledge of commercial
Internet/web tools and protocols. See also, Internet / Network Operations - Web Development (TE.INWD) focus if responsible for
performing sophisticated Internet applications and web design activities.
Information Information Systems - Applications TE.ISAP.M2-6 Plans, conducts, and coordinates business programming applications activities in areas such as finance, human resources, and
Technology Programming - Infrastructure marketing. Conducts and prepares feasibility studies for new data processing applications or revisions to existing systems. Prepares
system development cost estimates, budgets, and schedules. Prepares and presents project proposals to management and user
departments. Establishes programming standards and program documentation requirements. Reviews current status of system
applications and prepares recommendations for systems improvements. Monitors design processes and prepares reports on systems
projects. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or
external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with
Professional Services and outsourcing functions.
Information Information Systems - Applications TE.ISAP.P1-6 Designs, develops, modifies, debugs and evaluates programs for functional areas, including but not limited to finance, human

Job Descriptions
Technology Programming - Infrastructure resources, manufacturing and marketing. Analyzes existing programs or formulates logic for new systems, devises logic procedures,
prepares flowcharting, performs coding and tests/debugs programs. Develops conversion and system implementation plans. Prepares
and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system
standards. Trains users in conversion and implementation of system. May be internal or external, client-focused, working in
conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Information Information Systems - Business TE.ISBS.M2-6 Leads initiatives to analyze complex business problems to be solved with automated systems. Plans, manages and controls the
Technology Systems Analysis - Infrastructure activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost
effective and meet user requirements. Brings expertise or identifies subject matter experts in support of multi-functional efforts to
identify, interpret and produce recommendations based on company systems needs. Advises business groups by providing technical
and strategic direction to identify and address business issues and opportunities. Ensures that policies and procedures align with
corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. This is a technical role
focused on leading technical teams responsible for producing specifications for technology systems. Incumbents whose primary
function is leading teams responsible for analyzing business data for trends and patterns should be matched to Strategic
Planning/Analytics. May be internal operations-focused or external client-focused, working in conjunction with Professional
Services and outsourcing functions.
Information Information Systems - Business TE.ISBS.P1-6 Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in
Technology Systems Analysis - Infrastructure business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost
effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet
business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems.
May lead cross-functional linked teams to address business or systems issues. May be client-focused, working in conjunction with
Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions.
Information Information Systems - Cloud - TE.ISCL.M2-6 Plans, reviews and manages projects and engagements with respect to cloud infrastructure services. Proactively develops customer
Technology Infrastructure partnerships by making efforts to listen to and understand internal and external customers' cloud requirements and thereby details
out cloud infrastructure needs. Responsible for ensuring quality and timeliness of services as well as compliance with necessary
protocols and guidelines. Interacts with top management to ensure maximum efficiency with respect to Cloud Infrastructure and
understand the needs of the business. Works on the planning and budgeting for Cloud Infrastructure services. Responsible for
resource planning and management of infrastructure support team as well as budgetary controls and forecasts for the Cloud
infrastructure services.
Information Information Systems - Cloud - TE.ISCL.P1-6 Provides maintenance of Cloud Infrastructure Services for clients. Acts as the ongoing interface between the client and the system or
Technology Infrastructure application. Requires experience of working in technologies such as Amazon Web Services, Google Cloud Platform, VMWare
Cloud Administration and Azure.
Information Information Systems - Information TE.ISIS.P1-6 Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs
Technology Systems Engineering - Infrastructure supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes,
installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of
business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN
systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to
the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Use this
job family if company does not identify their information systems jobs by functional designations, such as Programmer, Systems
Programmer, Business Systems, Network Engineer and Telecommunications Engineer. May be working in conjunction with
Professional Services and outsourcing functions. May include web-enabled solutions.
Information Information Systems - Multi-Focus - TE.ISMF.M1-6 Provides leadership for those involved in the development, design and optimization of one or more information technology and
Technology Infrastructure systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but
are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network
hardware/software and database management. Provides direction for the effort required to protect the company’s data, tools and
information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually
requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services

Job Descriptions
to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of
the function. Typically focused on internal IT service delivery for employees, but may have an external client focus if involved with
company-hosted, web-enabled, or outsourced solutions delivery.
Information Information Systems - Multi-Focus - TE.ISMF.S1-5 Assists in the installation, implementation, and upgrades of internal systems. May maintain a tracking system for usage evaluation.
Technology Infrastructure Maintains an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and
internal hard drives, printers, plotters and scanners. May be internal or external, client-focused for company-hosted web-enabled
solutions.
Information Information Systems - RPA/ TE.ISRP.M2-6 Defines, implements and manages strategies for successful implementation of RPA delivery in the organization. Works closely with
Technology Automation - Infrastructure the business units to develop and understand their business processes and deliver business automated solutions. Selects and develops
personnel, conducts appraisals, provides feedback, manages career and learning of the team. End to end people management
responsibilities for the assigned group or team. Interacts with internal and/or external clients and customers to plan, negotiate and
interpret critical information on projects.
Information Information Systems - RPA/ TE.ISRP.P1-6 Includes Bot Controller roles supporting day- to- day operations of the organization's RPA initiatives. Understands robotic process
Technology Automation - Infrastructure analysis on RPA platforms and provides L1/L2 functional and technical infrastructure support for RPA applications, conducts a
wide range of technical analysis to troubleshoot RPA performance or execution issues and assists with RPA tool upgrades as well as
supports Operations Teams during UAT and rollout phases. Manages environments, release automated processes to various
environments and supports post implementation. Requires to document and demonstrate support solutions by developing
documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Certifications RPA software like Blue Prism,
UI Path, Automation Anywhere etc. is an added advantage.
Information Information Systems - Systems TE.ISSP.M2-6 Plans and organizes the development of technical support, software/systems programming and operating system capabilities for the
Technology Programming - Infrastructure data processing facility to assure the interfacing of software systems with hardware configuration and applications system
requirements. Develops and implements system software and technical requirements, such as operating systems, compilers, and
utility programs. Establishes systems programming standards and program documentation requirements. Provides technical
guidance on operating system problems. Recommends system improvements, monitors design progress, and prepares design project
reports. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or
external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with
Professional Services and outsourcing functions.
Information Information Systems - Systems TE.ISSP.P1-6 Analyzes, acquires, installs, modifies and supports operating systems, databases, utilities and Internet/intranet-related tools.
Technology Programming - Infrastructure Conducts systems programming and systems support activities, such as new or revised program language codes, processing routines
and report generators. Monitors effective language codes, processing routines, hardware use and use of database management
techniques. Modifies, maintains and updates software, such as compilers, link editors, assemblers, OEM utilities, JCL, macros and
subroutines. Develops and reviews operator and control instructions. Prepares and conducts system and programming tests requiring
interfacing of hardware and software. Conducts programming tasks including program design, program coding, debugging and
documentation. As directed, prepares feasibility studies and designs tests to determine operating characteristics of software. May be
Information Information Systems - TE.ISTC.M1-6 Manages the operation of the company’s voice, wire, and computer data services. Reviews costs/benefits of installing in-house
Technology Telecommunications - Infrastructure telephone switching systems versus common carriers. Evaluation and installation of all new and upgraded voice/wire systems.
Oversees the installation and repair of data terminals and networks. Negotiates contracts with vendors, has billing responsibility to
users, monitors cost effectiveness, and recommends upgrading of appropriate systems. Develops long-range plans for
telecommunications systems. Communicates status of telecommunications projects to senior management. Selects, develops, and
Information Information Systems - TE.ISTC.P1-6 Supports the operation of the company’s voice, wire, and computer data services. Maintains documentation on network
Technology Telecommunications - Infrastructure configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards.
Troubleshoots problems configure and tests networks. May install and repair new and upgraded voice/wire systems and data

Job Descriptions
terminals and networks.

Information Information Systems - TE.ISTC.S1-5 Modifies, repairs and conducts preventive maintenance on internal/in-house telecommunications equipment and related systems.
Technology Telecommunications - Infrastructure Assists in the development of new internal programs or modifications of current systems. Assists with set-up and troubleshooting for
teleconferencing. May be internal or external, client-focused for company-hosted web-enabled solutions.
Information IT Operations - Information TE.OPHD.M1-6 Manages the activities and personnel associated with providing technical services to internal customers by identifying, prioritizing,
Technology Technology Help Desk - and confirming resolution of reported problems with desktop, laptop, and networked systems. Ensures that all phases of desktop
Infrastructure support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are
properly coordinated, monitored, tracked, and resolved. Oversees maintenance of database for data integrity and security for desktop
systems. Develops information technology projects and provides strategic management and objectives for the department. May
manage training programs designed to educate an organization’s computer users about basic computer use and specialized
applications. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. May have responsibility for
user support or help desk. If such support is the primary role, match to IT Support. Roles can have an internal or external client
focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional
Services and outsourcing functions.
Information IT Operations - Information TE.OPHD.P1-6 Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems
Technology Technology Help Desk - and information technology issues involving desktop, laptop or network services from local personnel or from employees using
Infrastructure network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical
personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Employees whose primary responsibility is problem identification or providing instructions for self-help to routine problems should
be matched to Help Desk Coordinator. Roles can have an internal or external client focus. May involve company-hosted, Web-
enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.
Information IT Operations - Information TE.OPHD.S1-5 Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related
Technology Technology Help Desk - systems. May prepare help desk incident reports and assist in hardware and software evaluation. May be internal and external client-
Infrastructure focused for company-hosted web-enabled solutions.
Information IT Operations - Multi-Focus - TE.OPMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Technology Infrastructure described in any of the focuses in this area.
Information IT Operations - Multi-Focus - TE.OPMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Technology Infrastructure described in any of the focuses in this area.
Information IT Operations - Information TE.OPVR.M2-6 Oversees the information technology vendor relationship and delivery of outsourced services. Supporting the information
Technology Technology Vendor Relations - technology function, partners with senior management to evaluate vendor performance, needs assessment, spend optimization and
Infrastructure risk management. Directs the lifecycle activities for existing contracts. Identifies new technology solutions and works closely with
internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives. Drives
the strategy and selection of vendors. Coordinates the negotiation and execution of contracts with the Legal and Contracts
departments. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. In companies that do not
have an internal IT staff, this position may be considered a manager by virtue of functional area management, rather than employee
management duties. This position requires a strong technical background and manages the vendor relationship. Individuals focused
specifically on initial contract negotiations or contract renewal, and not daily activities, should be matched to Commercial Contracts.
Information IT Operations - Information TE.OPVR.P1-6 Manages the relationship and monitors performance of information technology vendors contracted for the delivery of outsourced
Technology Technology Vendor Relations - services. Works closely with the information technology user groups and contracted service providers to assess internal needs and
Infrastructure vendor performance. Establishes and monitors service level agreements. Audits contractual compliance, solicits feedback from
users, and communicates scorecards to vendors. Coordinates lifecycle activities such as incident management, compliance audits,
software licensing and software/hardware upgrades and maintenance. Performs cost and spend analysis to identify cost effective
solutions for existing and future contracts. This position requires a strong technical background and is involved with day-to-day
activities surrounding vendor performance. Individuals who work specifically on contract negotiations should be matched to

Job Descriptions
Commercial Contracts.
Information Project Management - Project TE.PMPI.M2-6 Oversees the people who lead internal information system-specific projects from initiation to delivery. Manages and prioritizes the
Technology Management - Information Systems project stream, working with internal customers to determine project definition and business requirements. Provides budget analysis,
- Infrastructure resource allocation and coordination of project activities that may be across functional areas within the organization. Assigns and
monitors work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within
budget. Monitors reliability and any internal issues that appear as a result of the project. Selects, develops, and evaluates personnel
to ensure the efficient operation of the function. Direct people-management responsibility is typically required. See also, Project
Management - Project / Program (Design) focus if responsible for product development projects. See also, Project Management -
Client Services focus if responsible for implementation of professional services. See also, Project Management - Project
Management focus if roles oversee internal administration-focused projects.
Information Project Management - Project TE.PMPI.P1-6 Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve
Technology Management - Information Systems network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and
- Infrastructure internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops
detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change
control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size
and complexity. Match here if success requires technical skills. This job manages specific projects that have a distinct beginning and
end. See also, Project Management - Project / Program (Design) focus if responsible for product development projects. See also,
Project Management - Project Management - Client Services focus if responsible for implementation of professional services. See
also, Project Management - Project Management focus if responsible for oversee internal administration-focused projects..
Information Information Technology - Other TE.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Technology Area - Multi-Focus - Infrastructure described in any of the focuses in this area.
Information Information Technology - Other TE.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Information Information Technology - Other TE.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Leadership Administration - Chief LE.AMAC.E1-5 Top administrative executive for the entire firm. Responsible for overseeing the activities of multiple major administrative
Administrative Officer - Corporate - functional areas, such as human resources, facilities/real estate, legal, and/or information systems. Responsible for multiple major
Executive administrative functional areas on a global basis. If incumbent is primarily responsible for the global finance function, match to
Chief Financial Officer - Corporate. If incumbent is primarily responsible for human resources, match to Top Human Resource -
Corporate. If incumbent is primarily responsible for the legal function, match to Top Legal - Corporate. Single incumbent position.
Leadership Administration - Administration - LE.AMAM.E1-4 Responsible for overseeing the activities of multiple major administrative functional areas, such as human resources, facilities/real
Executive - Executive estate, legal, and/or information systems, for a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one
of several executives responsible for oversight of the function at the Corporate level. Select Corporate, Group or Division, as
Leadership Administration - Chief of Staff - LE.AMCG.E1-4 Serves as strategic expert to Chief Executive Officer. Provides guidance using best-in-class knowledge of strategy, business insights
Executive and personnel development. Coaches and develops executive team members to grow company strategy and talent. Diagnoses and
recognizes issues impacting the organization. Influences leadership to deliver on strategic business goals and objectives with a
planned approach, on time and on target. Acts as representative of the CEO to executives, employees and those from outside
organizations. May be responsible for analyzing and counseling on the future direction of the company. Executive level position
responsible for strategic advice to the CEO. If executive is responsible for directly overseeing the development and execution of
long-range strategic plans and objectives, match to Head of Strategic Planning. If incumbent supports a President Group, or
President Division match to Chief of Staff - Business Unit. If incumbent supports an executive other than the Chief Executive
Officer, President Group, or President Division match to Executive Advisor. Single incumbent position. Select Corporate for

Job Descriptions
Leadership Administration - Chief of Staff - LE.AMSB.E1-4 Serves as strategic expert to a President Group or President Division. Provides guidance using best-in-class knowledge of strategy,
Business Unit - Executive business insights and personnel development. Coaches and develops executive team members to grow company strategy and talent.
Diagnoses and recognizes issues impacting the organization. Influences leadership to deliver on strategic business goals and
objectives with a planned approach, on time and on target. Acts as representative of the CEO to executives, employees and those
from outside organizations. May be responsible for analyzing and counseling on the future direction of the company. Executive
level position responsible for strategic advice to Group/Division President. If incumbent supports an executive other than the Chief
Executive Officer, President Group, or President Division match to Executive Advisor. Make sure to select Group or Division for
Executive Scope of Responsibility. Single incumbent at each business unit.
Leadership Administration - Executive Advisor - LE.AMVE.E1-4 Serves as strategic expert to the executive staff other than the Chief Executive Officer, President Group or President Division.
Executive Provides guidance using best-in-class knowledge of strategy, business insights and personnel development. Coaches and develops
executive team members to grow company strategy and talent. Diagnoses and recognizes issues impacting the organization.
Influences leadership to deliver on strategic business goals and objectives with a planned approach, on time and on target. If
incumbent supports the Chief Executive Officer - Corporate match to Chief of Staff - Corporate. If incumbent supports President
Group or President Division match to Chief of Staff - Business Unit.
Leadership Country Management - Country LE.CMHD.E1-2 Top executive responsible for overseeing multiple functional area operations in a specific country. Responsible for directing the
Head - Executive organization to ensure the attainment of financial and strategic goals within the country in support of the company’s overall financial
and strategic objectives. Responsible for developing short and long-term strategic plans for advancing the company’s products
and/or services to meet market demands within the country, working within the general financial plans provided by Corporate
management. Responsible for all or substantially all operations in the country; certain operations (such as engineering, if applicable)
may report through a different chain of command. If the operation in the country is primarily a single function (e.g., sales,
manufacturing, engineering, etc.), the incumbent should be matched to the appropriate functional Executive job instead. Job titles
for incumbents matched to this position might include SVP, VP, General Manager, Managing Director, Country Manager, etc.,
provided they are all at the Executive level. If the organization is an independent corporation headquartered in the country and the
incumbent is the top Corporate executive officer, match to Chief Executive Officer -Corporate. If the incumbent’s primary focus is
Marketing and Sales, match to Top Marketing and Sales; if their primary focus is Sales, please match to Top Sales. Single
incumbent position in each country. Select Division for Executive Scope of Responsibility.
Leadership Digital Operations - Chief Digital LE.DODC.E1-5 Chief Digital Officer leads digital investment, digital strategy, education of digital landscape, and new digital opportunities for the
Officer - Corporate - Executive entire firm. Leads evaluation and provides recommendations regarding online, mobile, video, and broadband. Works with
experimentation team on tests and scale up successful trials. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Leadership General - Business Unit Executive - LE.GLBE.E1-4 Responsible for overseeing or directing the activities of a business unit within the company that is not a separate internal division.
Executive Responsibilities include planning with respect to the product line or business unit, engineering/R&D, marketing, financial planning,
and may also include manufacturing. Typically does not have profit and loss accountability; the business unit generally does not
have the full complement of functions of a division. Top executive responsible for a product, product line or business unit that is not
a separate division. Incumbent has responsibility for planning, product development and marketing, but typically not P&L.
Incumbents with P&L responsibility (not just expense and budget responsibility) would typically match to President Division. Job
titles for incumbents matched to this position might include VP, General Manager, Managing Director, etc. , provided they are all at
the Executive level (VP or equivalent and above). Incumbents not at the Executive level should be matched to Division/Business
Unit General Mgmt. May also include manufacturing. Typically does not have profit and loss accountability. Business unit generally
does not have the full complement of business unit functions.
Leadership General - Chief Operating Officer - LE.GLCB.E1-4 Second highest ranking executive in a business unit when the organization has separate Group/Division President and Chief
Business Unit - Executive Operating Officer positions. Responsible for translating global business priorities into operational tactics to direct the business to
achieve financial and strategic goals. Participates with the Group/Division President and other top executive positions in formulating
current and long-range strategies, objectives, and global policies. Typically has responsibility for overseeing all the business unit’s
operational areas directly related to delivering products and services to market, including product development/engineering,
operations/manufacturing, marketing, sales and service/support. Responsibilities typically do not include overseeing finance and

Job Descriptions
certain administration functions (e.g., legal, HR), which generally report to the CEO. Typically reports to President Group or
President Division. If incumbent has overall responsibility for the business unit (including profit and loss responsibility) match to
Group or Division President. Single incumbent at each business unit. Make sure to select Group or Division for Executive Scope of
Leadership General - Chief Executive Officer LE.GLEC.E6 Top executive in an independent corporation accountable for the operations of the company. Responsible for overseeing all aspects
(CEO) - Corporate - Executive of the business, including directing the organization to ensure the attainment of financial and strategic goals and maximizing return
on invested capital. Responsible for the formulation of current and long-range strategic plans and objectives. Represents the
organization in relations with its customers, investors, financial community and employees. Organization’s top executive on a global
basis. Match this position if the organization is an independent corporation and has operations in multiple geographies or only a
single geography (e. g., US, Europe). Reports to the Board of Directors. Independent corporations only.
Leadership General - Head of Employee and LE.GLEI.E1-4 Leads the combined function of employee and industrial/labor relations at a single country level. If role is responsible for employee
Labor/Industrial Relation - relations or labor relations at a global or regional level then match to Head of Employee Relations or Head of Labor Relations.
Corporate - Executive Single incumbent position at Corporate, or each Group or Division.
Leadership General - Leadership - Executive - LE.GLMF.E1-4 Use this role for incumbents that are executives that cannot be matched to any other Leadership function role or any role in a
Executive specific function. Consider using the specific function "Executive" (job codes ending with MF) before matching this role. Select
Leadership General - Chief Operating Officer - LE.GLOC.E3-5 Second highest ranking executive in an independent corporation when the organization has separate CEO and President/Chief
Corporate - Executive Operating Officer positions. Responsible for translating global business priorities into operational tactics to direct the business to
achieve financial and strategic goals. Participates with the CEO and other top executive positions in formulating current and long-
range strategies, objectives, and global policies. Typically has responsibility for overseeing all the organization’s business units and
functional areas directly related to delivering products and services to market, including product development/engineering,
operations/manufacturing, marketing, sales and service/support. Responsibilities typically do not include overseeing finance and
certain administration functions (e.g., legal, HR), which generally report to the CEO. If incumbent is CEO/President, match to Chief
Executive Officer. If incumbent is the Chief Operating Officer at a business unit (e.g., Group, Region, Division, Country) match to
Chief Operating Officer - Business Unit (but also consider President Group or President Division). Single incumbent position. Select
Leadership General - Division President - LE.GLPD.E1-4 Top executive responsible for overseeing all operations in a division, a single business line. Responsible for a profit and loss center
Executive and for directing a full complement of division senior management to ensure the attainment of financial and strategic business goals.
Responsible for establishing objectives, plans and budgets, typically relying on Corporate senior management for setting strategic
direction, guidance and company-wide policies that are implemented within the division. Sales support is typically provided to the
division at the Corporate level offering business leverage across the company’s product/service portfolio. Accountable for financial
contribution (e.g., profit/loss) and the attainment of current and long-range objectives, and for management of the full complement
of functional managers, including product development, marketing, manufacturing, planning and finance/administration functions.
Top executive responsible for all operations in a division. Divisions are typically organized around product lines, rather than
geographically defined (as opposed to major regions, regions, and countries). Divisions may be in one country or may have
operations in multiple countries. To match this job, incumbent must have responsibility for financial contribution (e. g. , profit/loss)
and must oversee a division that has a full complement of functional managers (typically including product development, marketing,
manufacturing, planning, finance at the controller level plus HR, but generally not including the sales function). Incumbent
responsible for a subsidiary can be matched here if it meets the definition of a division. If the subsidiary is set up for a specific
country, incumbent should be matched to Country Head. If incumbent is responsible for a multi-function business unit that is not a
separate division, match to Business Unit Executive. Job titles for incumbents matched to this position might include Division
President, SVP, VP, General Manager, Managing Director, etc. , provided they are all at the Executive level (VP or equivalent and
above). Incumbents not at the Executive level should be matched to Division/Business Unit General Management. Select Division
Leadership General - Group President - LE.GLPG.E3-5 The most senior global executive in a Group (a collection of two or more divisions). Responsible for multiple profit and loss centers
Executive and for directing a full complement of multiple division senior management to ensure the attainment of financial and strategic

Job Descriptions
business goals. Responsible for establishing objectives, plans and budgets, typically relying on Corporate senior management for
setting strategic direction, guidance and company-wide policies that are implemented within the group. Sales support is typically
provided to the group at the Corporate level offering business leverage across the company’s product/service portfolio. Accountable
for financial contribution (e.g., profit/loss) and the attainment of current and long-range objectives, and for management of the full
complement of functional managers, including product development, marketing, manufacturing, planning, and
finance/administration functions. Groups and divisions are typically organized around product lines, rather than geographically
defined. Groups and divisions may be in one country or may have operations in multiple countries. To match this job, incumbent
must have responsibility for financial contribution (e.g., profit/loss) and must oversee divisions that have a full complement of
functional managers (typically including product development, marketing, manufacturing, planning, finance at the controller level
plus HR, but generally not including the sales function). Select Group for Executive Scope of Responsibility. If incumbent is
responsible for a single division, match to President Division.
Leadership General - Executive Chairman - LE.GLXC.E6 Position held by an employee of the company and which is a separate position from the CEO. Oversees the activities and meetings
Executive of the Board of Directors and may also be responsible for other activities and functions at the Corporate level. Report full-time
employees only, not part-time employees or outside directors. Independent corporations only. Select Corporate for Executive Scope
of Responsibility. Incumbent must be an employee of the company, do not match non-executive Chairs. If incumbent is Chairman
and CEO, match to Chief Executive Officer.
Leadership Operations (Non-Manufacturing LE.OOMF.E1-4 Responsible for overseeing product and/or service operations functions in a non-manufacturing environment globally, or for a sub-
Ops) - Operations (Non- part of the overall organization (e.g., Group, Region, Division, Country) or is one of several executives responsible for oversight of
Manufacturing Ops) - Executive - the function at the Corporate level. Leads the organization’s effort to develop and improve operations through efficient and effective
Executive integrated processes, implementing common management processes/services to leverage organization resources. Directs operations
review of cost and service structures, productivity measures and delivery methods to achieve planned ROI. Responsibilities include
program and project management for the function organization. If incumbent has responsibility for operations in a manufacturing
environment, match to Top Manufacturing - Corporate or Top Operations - Corporate. Select Corporate, Group or Division, as
Leadership Operations (Non-Manufacturing LE.OOUD.E1-5 Head of Non-Manufacturing Operations function for the entire firm. Responsibilities include overseeing day-to-day organizational
Ops) - Head of Operations (Non- administrative, financial and personnel process development, implementation, and integration, operations review of cost and service
Manufacturing) - Corporate - structures, productivity measures and delivery methods to achieve planned ROI. If incumbent has responsibility for operations in a
Executive manufacturing environment, match to Top Manufacturing - Business Unit. If incumbent is responsible for operations in a business
(e.g., group, region, division, country) or a sub-part of non-manufacturing operations at Corporate match to Operations (Non-
Manufacturing) - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Leadership Region Leadership - Major Region LE.RLRD.E1-2 Top executive responsible for directing region on a business or product-line basis for a company that has global operations. In
Subpart - Executive contrast to Head of Major Region which is a single incumbent in each region managing the entire company’s activities in the region,
this job may have multiple incumbents, each responsible for part of the company for the region, e.g. a specific business or product-
line. Responsibility includes attainment of financial and strategic goals for the business or product-line within the geography in
support of the company’s overall financial and strategic objectives. Responsible for developing short- and long-term strategic plans
for advancing the company’s products and/or services to meet market demands within the geographic area of responsibility, working
within the general financial plans provided by Corporate management. Top executive responsible for operations of a business or
product-line operations for the entire major region, in a company that has global operations including multiple regions. If incumbent
is responsible for a geographic region within a region, match to Head of Major Region. Match this position if the incumbent is
responsible for a business or product-line operations in a region, even if those operations are limited to one region. Select Group for
Executive Scope of Responsibility. Single incumbent position in each Sub-part.
Leadership Region Leadership - Major Region LE.RLRG.E1-5 Top executive responsible for overseeing all operations in a Major Region for a company that has global operations. Responsible for
Head - Executive directing the organization to ensure the attainment of financial and strategic goals within the geography in support of the company’s
overall financial and strategic objectives. Responsible for developing short- and long-term strategic plans for advancing the
company’s products and/or services to meet market demands within the geographic area of responsibility, working within the
general financial plans provided by Corporate management. Top executive responsible for all operations in a specific major region,

Job Descriptions
in a company that has global operations including multiple regions. If incumbent is responsible for a specific business or product-
line within a region, match to Head of Major Region (Subpart). Match this position if the incumbent is responsible for the
company’s operations in a region. If the organization is an independent corporation and only has operations in a region, match to
Chief Executive Officer - Corporate. If the incumbent’s primary focus is Marketing and Sales, match to Marketing and Sales; if the
primary focus is Sales, please match to the appropriate position in Sales. Select Group for Executive Scope of Responsibility. If the
firm's only operations in North America is the United States, match this role. If responsible for a single country only match to
Country Head. In the Geographic Scope column of the submission workbook report the region each incumbent is responsible for.
Leadership Leadership - Other Area - Multi- LE.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Leadership function. Select Corporate, Group
Leadership General - Division/Business Unit LE.GLBM.M3-6 Oversees operations with multiple functions in a division or business unit. Directs the organization to ensure the attainment of
Management - Infrastructure financial and operational goals within the division/business unit in support of the company’s overall financial and strategic
objectives. Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring success.
Administers the organization’s policies through subordinate managers and directs and coordinates activities of more than one
department, such as engineering, operations, information technology, accounting and finance. Selects, develops, and evaluates
personnel to ensure the efficient operation of the division/business unit. Management level position responsible for operations in a
multi-function division or business unit. If incumbent is responsible for engineering and marketing only, match to Product Mgmt. If
responsibilities are primarily manufacturing, match to Operations (Manufacturing) Mgmt. If incumbent is at the Executive level (VP
or equivalent and above), match to Business Unit Executive or Top Division Executive.
Leadership General - Country Management - LE.GLCM.M3-6 Oversees operations with multiple functions in a country or region. Directs the organization to ensure the attainment of financial and
Infrastructure operational goals within the country/region in support of the company’s overall financial and strategic objectives. Responsible for
developing and implementing plans for advancing the company’s products and/or services to meet market demands within the
country/region, working within the financial plans provided by senior management. Establishes budgets, short- and long-range
objectives and criteria for monitoring progress and measuring success. Administers the organization’s policies through subordinate
managers and directs and coordinates activities of more than one department, such as engineering, operations, information
technology, accounting and finance, and potentially sales. Selects, develops, and evaluates personnel to ensure the efficient
operation of the organization. Management level position responsible for operations in a country or region that has multiple
functions. If the operation in the country is primarily a single function (e. g. , sales, engineering), match to the appropriate functional
job instead.
Leadership General - Chief of Staff - LE.GLCS.M5-6 Plans and directs all administrative, financial, and operational activities and serves as strategic expert to the CEO, President Group
Infrastructure or President Division. Provides guidance using best-in-class knowledge of strategy, business insights and personnel development.
Coaches and develops executive team members to grow company strategy and talent. Diagnoses and recognizes issues impacting the
organization. Influences leadership to deliver on strategic business goals and objectives with a planned approach, on time and on
target. Acts as representative of the CEO to executives, employees and those from outside organizations. May be responsible for
analyzing and counseling on the future direction of the company.
Leadership Operations (Non-Manufacturing LE.OOOO.M1-6 Responsible for overseeing day-to-day administrative, financial, personnel and procedural activities for product and/or service
Ops) - Operations (Non- operations functions in a non-manufacturing environment for a company site(s). Leads site efforts to develop and improve through
Manufacturing Ops) - Infrastructure efficient and effective integrated processes, implementing common management processes/services to leverage organization
resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned
targets. Typically acts as a point of contact or gatekeeper between management and staff. May select, develop and evaluate
personnel to ensure the efficient operation of the function/unit. This job match is for incumbents with overall management
responsibility for multiple functions housed in a single location or multiple locations. Incumbents with responsibility for a single
functional area should be matched to the appropriate function management role. This job may have multiple incumbents who act as
a Chief of Staff or similar role for a major region, region, country, group, unit or division reporting to the head of one of these
entities. If the incumbent has responsibility for operations in a manufacturing company, match to Operations (Manufacturing). If the
incumbent manages multiple functions for a country or geographically-defined region, match to Country General. See also, General
- Division/Business Unit Management focus if responsible for managing multiple functions for a single business unit or division.

Job Descriptions
Leadership Leadership - Other Area - Multi- LE.ZZMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Leadership Leadership - Other Area - Multi- LE.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Attorney - Contracts Counsel - LG.ATCC.E1-2 Head of the Commercial and/or Government Contracts are for the entire firm. Responsibilities include overseeing the preparation,
Executive negotiation, acceptance, and management of contracts and subcontracts. Responsible for overseeing the review and approval of
contractual documents for protection of the company’s contractual posture, satisfaction of government specifications and
requirements, and adherence to company policy. Works with the sales, service, and product development/engineering organizations
to ensure detailed contractual obligations can be satisfied.
Legal Attorney - Deputy General Counsel - LG.ATDC.E1-4 Deputy General Counsel leads a major legal specialization such as acquisitions and mergers, securities, anti-trust investigations,
Executive litigation, and taxation for the entire firm. Advises members within a specialized area or particular business activity on recent
changes in laws and regulations that affect the company. Protects company rights and ensures compliance of laws and regulations.
May direct activities of one or more General Attorneys. Litigation Counsel, Patent Counsel, Contracts Counsel, Intellectual Property
Counsel, or Federal Regulatory Counsel should be matched first before using the more generic Deputy General Counsel match.
Multi-incumbent position, typically reporting to Top Legal - Corporate, or Corporate Counsel - Corporate.
Legal Attorney - Head of Employment & LG.ATEL.E1-4 Head of Employment & Human Resources Law area for the entire firm. Provides legal advice to the organization for areas related to
Human Resources Law - Corporate - employment and human resources issues including wage and hour laws, workplace safety, disability, workplace harassment,
Executive employee discrimination, and wrongful discharge. Works with internal staff and/or outside counsel. Single incumbent position.
Legal Attorney - Head of Intellectual LG.ATHC.E1-4 Head of the Intellectual Property area for the entire firm. Responsible for ensuring maximum legal protection for the company’s
Property / Patent Counsel - patents and related intangible and patentable properties such as trademarks, commercial legends, logos, and copyrights, including
Corporate - Executive patent filings, licensing, negotiations, royalties, and litigation. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Legal Attorney - Head of Privacy - LG.ATHP.E1-4 Head of the Privacy focus for the entire firm. Responsible for overseeing compliance with privacy laws and establishing and
Corporate - Executive enforcing policies and practices for collection, storage, use, distribution and disposal of customer and employee data. Oversees
investigations of alleged privacy breaches. Responsible for overseeing compliance with privacy laws on a global basis. If incumbent
is primarily responsible for information systems security integrity, match to Head of Security - Corporate or Head of Information /
Cyber Security - Corporate. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Legal Attorney - Head of Litigation LG.ATLC.E1-4 Head of the Litigation area for the entire firm. Oversees the corporation's litigation through internal staff and/or outside counsel.
Counsel - Corporate - Executive Develops litigation strategies and provides legal counsel regarding liability issues. Develops litigation strategies and provides legal
counsel regarding liability issues. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Legal Attorney - Intellectual Property / LG.ATMF.E1-4 Responsible for overseeing intellectual property / patent law activities in a sub-part of the overall organization (a Group, Region,
Patent Law - Executive - Executive Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees negotiation
and completion of agreements, confidential disclosures, material transfer, licensing agreements and other intellectual property
related matters. Individuals who have intellectual property management in addition to other general legal responsibilities for the
organization should be matched to Top Legal or the specific legal specialty. Select Corporate, Group or Division, as appropriate for
Legal Attorney - Privacy - Executive - LG.ATPX.E1-4 Responsible for overseeing compliance with privacy laws and regulatory requirements in a sub-part of the overall organization (e.g.,
Executive Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level.
Responsible for overseeing specific privacy policy and compliance areas for the collection, storage, use, distribution and disposal of
customer and employee data. Oversees investigations of alleged privacy breaches. Select Corporate, Group or Division, as
Legal Attorney - Corporate Counsel - LG.ATSC.E1-4 Corporate Counsel is the second-level legal executive in a larger legal function for the entire firm. Advises on legal rights and
Executive obligations. Ensures compliance with federal (national), sub-federal (state/region), and local laws and regulations. Manages the
general law department and monitors the activity of outside counsel. Participates in the preparation of all legal contracts to ensure

Job Descriptions
accurate expression of company intent. Keeps management informed of recent legal actions and pending legislation. Protects firm
rights in contract negotiations, settlements, and litigation. May also serve as Assistant Secretary to the organization and its
subsidiaries. Often single incumbent but can be multi-incumbent position. Must report to Top Legal - Corporate. Do not match here
if another Legal function role fully describes the role. Role most commonly exist in larger legal functions. Often single incumbent
but can be multi-incumbent position.
Legal Contracts - Contracts - Executive - LG.COMF.E1-4 Responsible for overseeing the commercial and/or government contracts function in a sub-part of the overall organization (e.g.,
Executive Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level.
Responsibilities include overseeing the preparation, negotiation, acceptance, and management of contracts and subcontracts.
Responsible for overseeing the review and approval of contractual documents for protection of the company’s contractual posture,
satisfaction of government specifications and requirements, and adherence to company policy. Works with the sales, service, and
product development/engineering organizations to ensure detailed contractual obligations can be satisfied. Select Corporate, Group
Legal Ethics - Head of Ethics - Corporate - LG.ETED.E1-4 Head of Ethics area for the entire firm. Develops and leads company-wide ethics program. Defines program for consistent standards
Executive of business conduct in all aspects of company operations. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Legal General - Corporate Secretary - LG.GLEC.E1-4 Corporate Secretary for the entire firm. Responsible for ensuring compliance with securities regulation, Corporate governance
Corporate - Executive requirements and relevant legal and statutory requirements for Corporate reporting. Coordinates Board of Director meetings and
prepares meeting minutes. Oversees and manages the issuance and transfer of equity plans and instruments, including payment of
dividends. May represent company to external customers and act as trustee over pension fund. This role is intended for incumbents
who solely perform the duties and responsibilities of Corporate Secretary and do not have any other primary functional
responsibilities. If incumbent performs the listed responsibilities in addition to having executive responsibility for another Corporate
primary function (e.g., Top Legal), match to the primary function.
Legal General - Top Legal - Corporate - LG.GLHD.E1-5 Top executive responsible for overseeing the legal function for the entire firm. As top in-house legal executive, responsible for
Executive setting global legal strategies and functional plans for the company. Responsible for overseeing all legal matters pertaining to the
organization, including patent, copyright, intellectual property and employment law matters and the coordination of any legal
matters handled by outside counsel. Develops functional plans for managing legal matters, including activities to be performed in-
house or through third-party relationships to best manage the company’s legal activities and minimize risk for the business. If
responsible for a specific legal area, such as patent, copyright, intellectual property, licensing, or employment law, match to that
specific role. If the specific role does not exist match to Legal - Executive. If responsible for a Group/Region or a Division/Country
match to Top Legal - Business Unit and select the correct Executive Scope of Responsibility. If responsible for a sub-part of the
Corporate function, but not a match to any other role in the legal function, match to Top Legal - Executive. Single incumbent
Legal General - Top Legal - Business Unit LG.GLLB.E1-4 Top executive responsible for overseeing the overall legal function at a business unit (e.g., group, region, division, country). As top
- Executive in-house legal executive in the business unit, responsible for overseeing all legal matters pertaining to the business unit, including
patent, copyright, intellectual property and employment law matters and the coordination of any legal matters handled by outside
counsel. Develops functional plans for managing legal matters, including activities to be performed in-house or through third-party
relationships to best manage the company’s legal activities and minimize risk for the business. Make sure to select Group or
Legal General - Legal - Executive - LG.GLMF.E1-4 Responsible for overseeing Legal areas but is not a match to the Top Legal role or any of the Legal function Head roles. If
Executive incumbent is responsible for a Group/Region match to Top Legal - Business Unit and select Group for Executive Scope of
Responsibility, if incumbent is responsible for a Division/Country match to Top Legal - Business Unit and select Division for
Executive Scope of Responsibility. If incumbent leads a specific legal area, match that role before matching to this role.
Legal Government Relations - Head of LG.GRGD.E1-4 Head of the Government Relations area for the entire firm. Responsible for maintaining and improving relations with government
Government Relations - Corporate - officials and agencies. Initiates and maintains relationships with key legislators and regulators, associations and advocacy groups to
Executive support business and product goals. Oversees analysis of key regulatory issues impacting the company and focuses on those issues

Job Descriptions
that advance the company’s competitive business interests. Makes certain that the “company’s voice is heard” in the public policy
process. Provides advice and counsel to all levels of management on decisions that impact strategies and policies of the company
that may be impacted by global legislative and regulatory trends. If responsible for both government relations and public
relations/communications then match to Top Corporate Affairs - Corporate. Single incumbent position. Select Corporate for
Legal Government Relations - Government LG.GRMF.E1-4 Responsible for overseeing government and legislative relations activities in a sub-part of the overall organization (e.g., Group,
Relations - Executive - Executive Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible
for maintaining and improving relations with government officials and agencies. Initiates and maintains relationships with key
legislators and regulators, associations and advocacy groups to support business and product goals. Oversees analysis of key
regulatory issues impacting the organization and focuses on those issues that advance the organization’s competitive business
interests. Provides advice and counsel to all levels of management on decisions that impact strategies and policies of the
organization that may be impacted by legislative and regulatory trends. Select Corporate, Group or Division, as appropriate for each
Legal Regulatory Affairs - Head of LG.RAHC.E1-4 Head of Regulatory Affairs for the entire firm. Responsible for overseeing the global strategy development and execution of the
Regulatory Affairs - Corporate - regulatory affairs objectives. Oversees the development of regulatory strategies for earliest possible approvals of the company’s
Executive regulatory applications at all stages of development (e.g., life sciences phase 1 through phase 4 and post launch). The position has
responsibility for tracking trends and requirements in the global market, and the impact that the changes will have on the company’s
product portfolio. Addresses the analysis and evaluation of regulatory procedures and changes on the company’s products to ensure
attainment of financial and strategic goals. Identifies and recommends the most effective path to regulatory approval to bring the
company’s products to market in a cost-effective, compliant manner. Oversees the evaluation and analysis of the impact of trends
relative to government regulatory activities on a global basis. Responsible for all regulatory affairs functions on a global basis. This
includes organizations with operations in only one country. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Legal Regulatory Affairs - Regulatory LG.RAMF.E1-4 Responsible for a major part of the regulatory affairs objectives in a subpart of the overall organization (e.g., Group, Region,
Affairs - Executive - Executive Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the
execution of regulatory strategies for earliest possible approvals of the company’s regulatory applications at all stages of
development (e.g., phase 1 through phase 4 and post launch). Addresses the analysis and evaluation of regulatory procedures and
changes on the company’s products to ensure attainment of Corporate goals. May be responsible for overseeing the activities of a
section within the regulatory affairs function. Select Corporate, Group or Division, as appropriate for each match for Executive
Legal Regulatory Compliance - Regulatory LG.RCMF.E1-4 Responsible for overseeing regulatory compliance activities in a sub-part of the overall organization (e.g., Group, Region, Division,
Compliance - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for establishing
policy, operational practices, controls and enforcement to ensure compliance with applicable laws and regulations. Oversees
investigations and inquiries from regulatory agencies. Select Corporate, Group or Division, as appropriate for each match for
Legal Regulatory Compliance - Chief LG.RCRC.E1-4 Top executive responsible for regulatory compliance oversight for the entire firm. Establishes policy, operational practices, controls
Regulatory Compliance - Corporate - and enforcement to ensure compliance with applicable laws and regulations. Oversees investigations and inquiries from regulatory
Executive agencies.
Legal Legal - Other Area - Multi-Focus - LG.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Legal function. Select Corporate, Group or
Executive Division, as appropriate for each match for Executive Scope of Responsibility.
Legal Attorney - Contracts Law - LG.ATCO.M2-6 Oversees the drafting of contracts and legal agreements within a business (e.g. non disclosure, terms and conditions, and commercial
Infrastructure documents). Manages legal issues arising from contract disputes. Oversees negotiations and approval of contracts between a
company and other parties. Reviews contracts from company’s suppliers, customers and parties. Requires a law degree and
admission to practice law.
Legal Attorney - Contracts Law - LG.ATCO.P1-6 Prepares, examines and drafts legal contracts and agreements within a business (e.g. non disclosure, terms and conditions, and

Job Descriptions
Infrastructure commercial documents). Provides legal advice on issues arising from contract disputes. Represents business and negotiates contracts
between a company and other parties. Reviews contracts from company’s suppliers, customers and parties. Requires a law degree
and admission to practice law.
Legal Attorney - Employment & Human LG.ATEL.M2-6 Oversees company's legal response in job related workplace disputes or claims of employer wrongdoing (e.g., wrongful termination,
Resources Law - Infrastructure contract disagreements, unemployment issues, and discrimination) Must have knowledge of employer-employee legal principles,
and understanding of laws such as the Fair Labor Standards Act, the Occupational Health and Safety Act, and workers compensation
laws. Requires a law degree and admission to practice law.
Legal Attorney - Employment & Human LG.ATEL.P1-6 Represents company legally in job related workplace disputes or claims of employer wrongdoing (e.g., wrongful termination,
Resources Law - Infrastructure contract disagreements, unemployment issues, and discrimination) Must have knowledge of employer-employee legal principles,
and understanding of laws such as the Fair Labor Standards Act, the Occupational Health and Safety Act, and workers compensation
laws. Requires a law degree.
Legal Attorney - General Council - LG.ATGC.M2-6 Manages the legal business matters pertaining to the organization. Acts as advisor, or coordinates with external counsel, on legal
Infrastructure issues including but not limited to the organization's government and regulatory compliance, data privacy and risk mitigation,
intellectual property and patents. Prepares documents to support same. Reviews legal data and advises organization on appropriate
legal action to be taken. Directs internal and external counsel performing litigation on the company’s behalf. May, but usually does
not, get involved with legal matters handled by outside counsel related to personnel matters. Requires a law degree. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. (This position normally qualifies as managing a
functional area and may not have subordinate employees). If acting in capacity as legal counsel without functional area
responsibility, match to the appropriate individual contributor job families, Legal Counsel or Intellectual Property Attorney.
Legal Attorney - General Council - LG.ATGC.P1-6 Manages legal business matters pertaining to the organization. Provides a variety of general corporate and commercial legal services
Infrastructure to a number of in-house clients. Acts as advisor on legal issues involving the organization’s government and regulatory compliance.
Reviews legal data and advises organization on appropriate legal action to be taken. Performs litigation on the company’s behalf or
coordinates litigation and other legal matters handled by outside counsel. Demonstrates experience in general corporate matters,
including corporate organization, securities compliance, drafting transactional documents, license agreements, employment law,
immigration law, data privacy, risk management asset-backed financing, and contract management. Experience in trade secrets,
advertising law, registration and other resolutions specific to the computer and technology industry as well as SEC reporting.
Requires a law degree.
Legal Attorney - Intellectual Property / LG.ATIL.M2-6 Oversees and directs the intellectual property protection function within an organization, including the preparation, filing and
Patent Law - Infrastructure litigation of patents, trademarks, copyrights, licenses, agreements and other forms of intellectual property protections. Advises and
informs senior management of intellectual property protection matters. Ensures that legal issues and recommendations are
communicated to clients and outside counsel. Requires a law degree. Selects, develops, and evaluates personnel or external legal
firms to ensure the efficient operation of the function. This position normally oversees individual contributor intellectual property
attorneys and staff, but may qualify as managing a functional area without subordinate employees.
Legal Attorney - Intellectual Property / LG.ATIL.P1-6 Develops and maintains company intellectual property protections and processes, including patent applications, trade secrets,
Patent Law - Infrastructure trademarks, copyrights, licensing and research agreements, publications and intellectual property aspects of contracts and
agreements. Prepares legal opinions and analyses of patents. Reviews and drafts significant corporate legal documents. Evaluates the
validity of competitors’ patents and potential company product infringement upon valid patents of competitors. Responsible for pre-
patent filing review, providing legal advice to the company concerning the patent viability of its inventions and the advisability of
filing patent applications covering the company’s inventions. Provides other general legal advice and represents the company in
matters relating to intellectual property law. Requires a law degree.
Legal Attorney - Litigation Law - LG.ATLI.M2-6 Oversees and manages company's adversarial legal proceedings such as arbitrations, mediations and administrative law proceedings
Infrastructure from the investigation through the pre-trial to post- trial phases. Requires a law degree and admission to practice law.
Legal Attorney - Litigation Law - LG.ATLI.P1-6 Represents company in adversarial legal proceedings such as arbitrations, mediations and administrative law proceedings from the
Infrastructure investigation through the pre-trial to post- trial phases. Requires a law degree. Requires a law degree.
Legal Attorney - Privacy Law - LG.ATPA.M2-6 Represents and advises legally on privacy issues regarding business products, services and processes to ensure they are executed in

Job Descriptions
Infrastructure accordance with legal and regulatory requirements (e.g. data security, identity theft, opt-out requests). May also track legislation and
update stakeholders. Requires a law degree and admission to practice law.
Legal Attorney - Privacy Law - LG.ATPA.P1-6 Provides legal guidance for the planning and execution of the company’s data privacy, privacy-related employee and consumer
Infrastructure protection and compliance framework. Advises on applicable privacy and security laws, regulatory compliance, data protection and
security processes. Works with stakeholders across the organization, including products and services, infrastructure and marketing
to ensure appropriate procedures are in place. Counsels management on the impact of current privacy laws and regulatory
requirements in connection with current and new products, contracts, licensing agreements or developing business transactions.
Investigates data privacy complaints or incidents; coordinates any litigation and other legal matters that may be handled by outside
counsel. May negotiate or advise on privacy and data security terms in vendor and merchant agreements, service contracts, licensing
or other relevant business transactions; assists in drafting policies, communications and employee training. Requires a law degree.
Legal Attorney - Tax Law - Infrastructure LG.ATTL.M2-6 Oversees tax implications from business transactions. Manages and advises company on income, excise, property, sales, gift, and
other federal, state, local, and foreign taxes. Requires a law degree and admission to practice law.
Legal Attorney - Tax Law - Infrastructure LG.ATTL.P1-6 Performs tax planning and transaction work. Provides insights about tax implications from business transactions. May represent the
business during an audit, taxes-due case, or appeal a tax decision on behalf of the company. Requires a law degree and admission to
practice law.
Legal Contracts - Contracts - Infrastructure LG.COCO.M2-6 Oversees the negotiating, structuring, and management of contractual documents that establish business relationships with vendors,
customers and/or partners. Reviews and approves documents for protection of the company's contractual posture and adherence to
company policy. Advises management of contractual rights and obligations and provides interpretation of terms and conditions.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Incumbents who manage teams whose
primary focus is developing and negotiating rights clearances, licensing agreements, and contracts for the use and acquisition of 3rd
party intellectual property should be matched to Licensing.
Legal Contracts - Contracts - Infrastructure LG.COCO.P1-6 Responsible for negotiating, structuring, and/or administrating contractual documents that establish business relationships with
vendors, customers and/or partners. Works with sales and service teams as well as the legal department to structure contracts.
Analyzes contracts to ensure compliance to company policy, government specifications and other requirements. Employees whose
primary responsibility is developing and negotiating rights clearances, licensing agreements, and contracts for the use and
acquisition of 3rd party intellectual property should be matched to Licensing.
Legal Contracts - Government - LG.COGO.M2-6 Conducts the preparation, negotiation, acceptance, and management of government contracts and subcontracts. Reviews and
Infrastructure approves all contractual documents for protection of company's contractual posture, satisfaction of government specifications and
requirements, and adherence to company policy. Advises management of contractual rights and obligations and provides
interpretation of terms and conditions. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Legal Contracts - Government - LG.COGO.P1-6 Conducts proposal preparation, pre-contract data collection and administration of government contracts. Analyzes estimates of
Infrastructure material, equipment and production costs. Reviews contractual documents to ensure adherence to company policy, government
specifications and requirements, and conformance to master agreements. Responds to inquiries regarding contract obligations and
revisions. Initiates documentation to authorize work in accordance with contractual specifications. May do some contract
negotiations.
Legal Contracts - Right of Way - LG.CORW.M2-6 Oversees the acquisition of real property rights, amendments of rights, notifications of entry, settlement of claims, and other matters.
Infrastructure Responsible for estimating areas of potential damage in advance of construction and accumulate information as to damages
occurring during construction.
Legal Contracts - Right of Way - LG.CORW.P1-6 Reviews project proposals pre-construction for property impact and ownership. Secures permits and coordinates with governmental
Infrastructure agencies. May review and advise property damage claims.
Legal Ethics - Ethics - Infrastructure LG.ETET.M2-6 Oversee a team of professionals that provide legal advice on ethical issues, contracts, disputes, and complex transactions and
ensuring the firm operates in accordance with legal parameters. Manage and review the development of company-wide ethics
program. Ensures consistent standards of business conduct in all aspects of company operations.
Legal Ethics - Ethics - Infrastructure LG.ETET.P1-6 Provides legal advice on ethical issues, contracts, disputes, and complex transactions and ensuring the firm operates in accordance
with legal parameters. Develops company-wide ethics program using consistent standards of business conduct in all aspects of

Job Descriptions
company operations.
Legal Government Relations - Government LG.GRGA.M2-6 Drives development and implementation of corporate policy through strategic partnerships with government and industry groups
Affairs - Infrastructure aligning with business objectives. Company’s contact for legislative and public policy matters. Serves as company liaison to, and
fosters relationships with, key members of government and industry groups to promote company interests. Prepares policy briefings,
testimony for pending legislative actions, and provides thought leadership and recommendations. Ensures appropriate company
participation in government forums and industry group meetings. Works with policymakers, leaders of government and industry
councils and lobbyists to influence public policy, monitor government initiatives and advocate for specific plans to advance the
company’s objectives.
Legal Government Relations - Government LG.GRGA.P1-6 Designs plans for government outreach by providing analysis of emerging or existing legislative public policy issues impacting the
Affairs - Infrastructure company. Gathers intelligence and assists in the preparation of position papers, policy briefings, presentations, and legislative
testimony for pending legislative actions. Coordinates actions through strategic partners in government and industry communicating
corporate positions and objectives. Projects may include implementation of public policy activities, government and industry
lobbying efforts, advocating government funding initiatives and identifying new opportunities favorably advancing the company’s
influence with government policymakers.
Legal Government Relations - Government LG.GRGR.M2-6 Drives development and implementation of corporate policy through strategic partnerships with government and industry groups
Relations - Infrastructure aligning with business objectives. Company’s contact for legislative and public policy matters. Serves as company liaison to and
fosters relationships with key members of government and industry groups to promote company interests. Prepares policy briefings,
testimony for pending legislative actions and provides thought leadership and recommendations. Ensures appropriate company
participation in government forums and industry group meetings. Works with policymakers, leaders of government and industry
councils and lobbyists to influence public policy, monitor government initiatives and advocate for specific plans to advance the
company’s objectives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Legal Government Relations - Government LG.GRGR.P1-6 Designs plans for government outreach by providing analysis of emerging or existing legislative public policy issues impacting the
Relations - Infrastructure company. Gathers intelligence and assists in the preparation of position papers, policy briefings, presentations, and legislative
testimony for pending legislative actions. Coordinates actions through strategic partners in government and industry communicating
corporate positions and objectives. Projects may include implementation of public policy activities, government and industry
lobbying efforts, advocating government funding initiatives and identifying new opportunities favorably advancing the company’s
influence with government policymakers.
Legal Non-Attorney - Intellectual Property LG.NAIP.P1-6 Provides assistance in the continued development and implementation of intellectual property protection strategy, including patents,
Agent - Infrastructure copyrights and trademarks. Initiates and interprets intellectual property protection searches and data; prepares analysis of results in
relation to infringement, validity and competitiveness. Coordinates the drafting, filing and prosecution of intellectual property
protection applications and maintains all related documentation. Assists internal or external counsel with appeal and interference
proceedings. Roles that require a law degree or paralegal certification should be matched to Intellectual Property Attorney or
Paralegal.
Legal Non-Attorney - Legal Secretary - LG.NALS.M3 Supports day-to-day activities of attorneys. Prepares, proof reads, and may assist with filing legal documents. Dictates audio and
Infrastructure lawyer notes. Typically is not a paralegal.
Legal Non-Attorney - Legal Secretary - LG.NALS.S1-5 Performs administrative and clerical duties for individual(s) in the legal department. Develops and maintains filing systems.
Infrastructure Prepares letters, reports and other materials; files documents with appropriate entities in accordance with legal requirements. Acts as
an information source on organization policies and procedures. Screens calls and takes messages. Schedules appointments and may
make travel arrangements. May assist in establishing office policies and procedures, and coordinates special projects and department
activities.
Legal Non-Attorney - Multi-Focus - LG.NAMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Non-Attorney - Multi-Focus - LG.NAMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Non-Attorney - Paralegal - LG.NAPL.P1-6 Provides legal assistance to corporate attorneys. Acts as liaison between company attorneys, outside counsel, organizations and in-

Job Descriptions
Infrastructure house employees. Compiles data from legal digests, encyclopedias and practice manuals. Assembles, proofs and edits drafts of
contracts, leases, licenses and insurance policies. Prepares and files legal documents with appropriate entities, as required. Conducts
research on projects as directed by corporate attorneys. May review and ensure the company's compliance with regulations. Assists
internally in analyzing documents. Counsels on progress of cases. May assist with the review and preparation of patent material and
applications. May require paralegal certification or law office experience and knowledge of office automation equipment/software
related to activities. Employees fulfilling the job requirements of Legal Counsel and Intellectual Property should not be matched
here.
Legal Non-Attorney - Paralegal - LG.NAPL.S1-5 Manages administrative and other support functions for the legal organization. Directs and supervises the work of agents, paralegals
Infrastructure and non-attorney operations staff supporting contract, intellectual property, litigation, compliance and other activities of the
corporate legal function. Develops operational policies and procedures for tracking, maintaining and updating legal documentation
and records. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Individuals with a law
degree that manage both attorneys and non-attorney staff should be matched to Corporate Attorney. Incumbents supervising non-
legal functions in addition to legal functions should be matched to Administrative Services.
Legal Regulatory Affairs - Documentation LG.RADO.M1-6 Manages and oversees maintenance of master files, controlled documentation system, record retention, and information services
- Infrastructure including those relative to clinical trials and electronic records retention processes. Ensures compliance to the requirements from
regulatory agencies. See also, Quality Assurance - Document Compliance (MF.QADC) focus if responsible for documentation
necessary for product operations and manufacturing.
Legal Regulatory Affairs - Documentation LG.RADO.P1-6 Responsible for maintaining master files, including those relative to clinical trials. May provide internal systems support to
- Infrastructure regulatory departments. Maintains documentation manuals to ensure they are accurate and up-to-date and available to appropriate
personnel. See also, Quality Assurance - Document Compliance focus if responsible for documentation necessary for product
operations and manufacturing.
Legal Regulatory Affairs - Documentation LG.RADO.S1-5 Provides clerical and administrative support related to documentation system requirements. Maintains documentation manuals to
- Infrastructure ensure they are accurate and up-to-date and available to appropriate personnel. Maintains filing of all master documents. See also,
Quality Assurance - Document Compliance focus if responsible for documentation necessary for product operations and
manufacturing.
Legal Regulatory Affairs - Regulatory LG.RARA.M2-6 Oversees and directs all regulatory activities for new and mature products to ensure alignment and compliance with local and
Affairs - Infrastructure regional registration requirements as well as with company policies. Develops and implements strategies for timely submission and
approval of pre-clinical submissions, applications for clinical trials, marketing applications, etc. Provides counsel to and manages
the regulatory team. Ensures timely preparation of organized and scientifically valid applications. Provides expertise in translating
regulatory requirements into practical, workable plans. Interacts with regulatory agencies. Selects, develops and evaluates personnel
to ensure the efficient operation of the function.
Legal Regulatory Affairs - Regulatory LG.RARA.P1-6 Performs the coordination and preparation of document packages for regulatory submissions for new and mature products to ensure
Affairs - Infrastructure alignment and compliance with local and regional registration requirements as well as with company policies from all areas of
company as well as internal audits and inspections. Compiles all materials required in submissions, license renewal and annual
registrations. Recommends changes for labeling, manufacturing, marketing and clinical protocol for regulatory compliance.
Monitors and improves tracking/control systems. Keeps abreast of regulatory procedures and changes. May direct interaction with
regulatory agencies on defined matters. Recommends strategies for earliest possible approvals of clinical trials applications.
Legal Regulatory Affairs - Regulatory LG.RARI.M2-6 Oversees intelligence queries and communication of important developments from leading Regulatory and Health Authorities.
Policy and Intelligence - Manages the review and analysis of new and changing regulatory requirements. Leads the Identification of emerging regulatory
Infrastructure trends that may require internal changes. Serves as regulatory intelligence on internal cross-functional committees addressing
company-level initiatives to align with requirements mandated by regulatory authorities.
Legal Regulatory Affairs - Regulatory LG.RARI.P1-6 Develops and implements strategies to ensure regulatory environment is shaped by engaging with and influencing regulatory
Policy and Intelligence - agencies and industry associations, and supports the development of advocacy materials. Develops and maintains a network with
Infrastructure key players influencing regulatory development worldwide. Incorporates new information back into company standard operating
procedures, forms, and/or training materials. Manages regulatory intelligence information to facilitate efficient use and re-use of

Job Descriptions
information and analyses.

Legal Regulatory Compliance - Product LG.RCPC.M2-6 Oversees addressing, interpreting, understanding, and monitoring and reporting of product defect complaints,. Directs investigations
Compliance - Infrastructure to address product quality complaints and creates thorough, comprehensive reports determining root cause of the complaint issue.
Develops and defines appropriate CAPAs respective to correcting or preventing similar complaint occurrences.
Legal Regulatory Compliance - Product LG.RCPC.P1-6 Defines and executes product compliance strategies, policies and processes to ensure that the company’s products meet regulatory
Compliance - Infrastructure standards and compliance certifications are obtained and maintained (e.g., ISO, FCC, UL, IEEE). Works closely with regulatory
agencies and is the technical subject matter expert for regulatory compliance. Participates in product design reviews, identifies and
interprets applicable regulatory standards and requirements; provides guidance and training to prevent compliance issues from the
initial product design throughout production and delivery of the final product. May assist in the development of testing tools and
product test plans to ensure effective compliance testing. Coordinates both internal testing and testing at outside labs, certification
labs and maintains all documentation. Ensures suppliers comply with domestic and international requirements.
Legal Regulatory Compliance - Privacy - LG.RCPR.M2-6 Drives the planning, implementation, administration and communication of data privacy and compliance across the company.
Infrastructure Develops privacy policy and a compliance framework across the infrastructure for the collection, storage, use, distribution and
disposal of customer and employee data. Works cross-functionally with stakeholders in products and services, marketing and
business development, vendor management and other businesses as applicable to ensure effective processes and compliance.
Applies privacy and regulatory requirements on an operational level, monitors internal controls, audits, oversees assessment and
mitigation of current program risks and directs program training and awareness. Investigates and responds to data privacy inquiries
and incidents. Selects, develops, and evaluates personnel ensuring the efficient operation of the function.
Legal Regulatory Compliance - Privacy - LG.RCPR.P1-6 Performs staff support activities to develop, implement and administer data privacy and compliance programs. Monitors
Infrastructure organizational processes, internal controls and performs analysis to measure program effectiveness and compliance; completes
appropriate documentation. Communicates policy updates and may be involved in training initiatives. May assist with vendor and
service contract reviews to ensure compliance with the company’s privacy policies. Responds to privacy inquiries, investigations or
audits as appropriate.
Legal Regulatory Compliance - Regulatory LG.RCRC.M2-6 Manages the coordination and preparation of internal and external audits and compliance in accordance with regulatory standards.
Compliance - Infrastructure Develops positive and proactive approaches to regulatory compliance to ensure client satisfaction. May lead good laboratory
practices training of functional areas and assists in the development of training sessions. Oversees all interactions during regulatory
agency inspections. Directs interaction with regulatory agencies on defined matters. Recommends strategies for earliest possible
approvals of clinical trials applications. Provides guidance on interpretation and application of specified regulations. May also
perform audits, as well as define plans for contract auditors. Coordinates audit follow-up and corrective action planning. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. This role does not require a law degree. Roles
requiring a law degree or managing teams primarily including attorneys should be matched to Corporate Attorney. Incumbents who
manage teams whose focus is primarily compliance with Sarbanes-Oxley (SOX) or organizational financial controls should be
matched to Financial Controls/Compliance. Incumbents who manage teams whose focus is primarily compliance with regulations
pertaining to biotechnology and life sciences should be matched to Regulatory Affairs. See also, Quality Assurance - Multi-Focus if
responsible for overall quality assurance of product operations and manufacturing.
Legal Regulatory Compliance - Regulatory LG.RCRC.P1-6 Performs the coordination and preparation of internal and external audits and compliance in accordance with regulatory standards.
Compliance - Infrastructure Collaborates with clients to develop positive and proactive approaches to regulatory compliance. Participates in good laboratory
practices training of functional areas and assists in the development of training sessions. Ensures that privacy and security standards
are met and adhered to. May coordinate activities and assist with interactions during regulatory agency inspections. May direct
interaction with regulatory agencies on defined matters. Recommends strategies for earliest possible approvals of clinical trials
applications. Assists with the corrective action implementation. May coordinate investigator site and clinical supplier vendor audits.
This role does not require a law degree or paralegal certification. Roles requiring a law degree should be matched to Legal Counsel;
roles requiring a paralegal certification should be matched to Paralegal. Incumbents whose focus is primarily on compliance with
Sarbanes-Oxley (SOX) or organizational financial controls should be matched to Compliance. Incumbents whose focus is primarily
on compliance with regulations pertaining to biotechnology and life sciences should be matched to Compliance or Regulatory
Affairs.

Job Descriptions
Legal Legal - Other Area - Multi-Focus - LG.ZZMF.M3-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Legal - Other Area - Multi-Focus - LG.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Legal - Other Area - Multi-Focus - LG.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Legal Contracts - Managed Care - Life LG.COMC.M1-6 Oversees and directs the development and implementation of bid contracts to institutions, including hospital and national managed
Sciences care accounts. Monitors contract life cycle and develops, analyzes, and processes pricing strategies, contract language defining
performance parameters, and administrative procedures for rebate programs.
Legal Contracts - Managed Care - Life LG.COMC.P1-5 Plans, prepares, develops and implements bid contracts to institutions, including hospital and national managed care accounts.
Sciences Monitors contract life cycle and develops, analyzes, and processes pricing strategies, contract language defining performance
parameters, and administrative procedures for rebate programs.
Legal Regulatory Affairs - Chemistry, LG.RACM.M1-6 Oversees and directs all chemistry, manufacturing and controls (CMC) regulatory and manufacturing strategies for new and mature
Manufacturing & Controls (CMC) - products. Provides guidance and support to internal groups such as marketing, quality and manufacturing as well as to outside
Life Sciences groups such as contract manufacturing firms to ensure that products are manufactured in compliance with all applicable regulations.
Provides strategic input and risk assessments and oversees preparation of CMC regulatory submissions. Interacts with regulatory
agencies. See also Regulatory Affairs-Regulatory Affairs (LG.RARA).
Legal Regulatory Affairs - Chemistry, LG.RACM.P1-6 Plans, prepares and coordinates development of audits and compliance in accordance with regulatory standards. Assists in
Manufacturing & Controls (CMC) - interaction with regulatory agencies to resolve CMC-related submissions. Assists as needed in preparations for and activities
Life Sciences supporting GMP inspections and pre-licensure/approval inspections in support of Quality and CMC teams. Assist in interactions
with regulatory agencies to resolve CMC issues; prepares and submits responses to CMC questions. Works with internal groups
such as marketing, quality and manufacturing to ensure products are in in compliance with all applicable regulations. See also
Regulatory Affairs-Regulatory Affairs (LG.RARA).
Legal Regulatory Affairs - Healthcare LG.RAHE.M2-6 Oversees and directs collection, tracking, reporting and auditing payments and transfers of value made to physicians, teaching
Compliance - Life Sciences hospitals and other research entities. Manages compliance with government and regulatory requirements (e.g., Sunshine Act). See
also Regulatory Compliance - Regulatory Compliance (LG.RCRC).
Legal Regulatory Affairs - Healthcare LG.RAHE.P1-5 Collects, prepares, documents, tracks, reports and audits payments and transfers of value made to physicians, teaching hospitals and
Compliance - Life Sciences other research entities. Manages compliance with government and regulatory requirements (e.g., Sunshine Act). See also Regulatory
Compliance - Regulatory Compliance (LG.RCRC).
Legal Regulatory Affairs - Submission - LG.RASU.M1-6 Manages electronic communication and submission processes including general correspondence, reports and amendments. Oversees
Life Sciences electronic submission issues interdepartmentally to ensure compliance and to document management standards. Additional duties
may include training on e-submission procedures and software producing electronic submissions. Responsible for submissions, for
authorization of applications, notices and electronic submission forms required by regulatory agencies. See also Regulatory Affairs -
Documentation (LG.RADO).
Legal Regulatory Affairs - Submission - LG.RASU.P1-5 Prepares, submits, tracks electronic communication and submission processes including general correspondence, reports and
Life Sciences amendments. Coordinates electronic submission issues interdepartmentally to ensure compliance and to document management
standards. Additional duties may include training on e-submission procedures and software producing electronic submissions.
Responsible for submissions, for authorization of applications, notices and electronic submission forms required by regulatory
agencies. See also Regulatory Affairs - Documentation (LG.RADO).
Legal Regulatory Affairs - Submission - LG.RASU.S1-5 Assists with preparation, submitting and tracking electronic communication and submission processes including general
Life Sciences correspondence, reports and amendments. Coordinates electronic submission issues interdepartmentally to ensure compliance and to
document management standards. Additional duties may include training on e-submission procedures and software producing
electronic submissions. Responsible for submissions, for authorization of applications, notices and electronic submission forms
required by regulatory agencies. See also Regulatory Affairs - Documentation (LG.RADO).
Manufacturing General - Top Manufacturing - MF.GLHD.E1-5 Top executive responsible for overseeing the overall manufacturing functions for the entire firm. Provides strategic direction and

Job Descriptions
Corporate - Executive oversight for the flow of company products through production within budgeted costs and investments. Develops policies and
programs, drives production schedules, facility/equipment maintenance schedules, materials requirement coordination,
manufacturing equipment engineering and production quality control. If oversight also includes supply chain, materials,
procurement, manufacturing engineering and/or quality assurance, match to Top Operations. If incumbent is responsible solely for a
Plant match to Plant Manager or Multiple Plant Manager. If responsible for a Group/Region or a Division/Country match to Top
Manufacturing - Business Unit and select the correct Executive Scope of Responsibility. If responsible for a sub-part of the
Corporate function, but not a match to any other role in the manufacturing function, match to Manufacturing - Executive. Single
Manufacturing General - Top Manufacturing - MF.GLMB.E1-4 Top executive responsible for overseeing the overall manufacturing function at a business unit (e.g., group, region, division,
Business Unit - Executive country). Provides strategic direction and oversight for the flow of company products through production within budgeted costs and
investments. Develops policies and programs, drives production schedules, facility/equipment maintenance schedules, materials
requirement coordination, manufacturing equipment engineering and production quality control. If incumbent is responsible solely
for a Plant match to Plant Manager or Multiple Plant Manager. Make sure to select Group or Division for Executive Scope of
Manufacturing General - Manufacturing - Executive MF.GLMF.E1-4 Responsible for overseeing the Manufacturing function globally or for a sub-part of the overall organization (e.g., Group, Region,
- Executive Division, Country) or is one of several executives responsible for oversight of the function at the Corporate level. Oversees the flow
of the organization’s products through production, including the planning of production schedules, coordinating materials
requirements, and formulating and recommending manufacturing policies and programs. If incumbent is responsible solely for a
Plant match to Plant Manager or Multiple Plant Manager. Select Corporate, Group or Division, as appropriate for each match for
Manufacturing General - Top Operations - MF.GLOD.E1-5 Top executive responsible for overseeing the overall operations/manufacturing functions for the entire firm. Responsibilities include
Corporate - Executive overseeing manufacturing, manufacturing engineering, materials, procurement, production control, and may also include quality
assurance. If staffed, both Top Manufacturing and Top Supply Chain should report to this role. If responsible for a sub-part of the
Operations organization and not a match to one of the other Manufacturing or Supply Chain function roles match to Operations -
Executive. If role only has responsibility for supply chain only match to Top Supply Chain - Corporate, if role only has
responsibility for manufacturing match to Top Manufacturing - Corporate. If Top Operations in a non-manufacturing organization
match to Top Operations (Non-Manufacturing) - Corporate. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Manufacturing General - Operations - Executive - MF.GLOP.E1-4 Responsible for overseeing the Operations/Manufacturing functions in a sub-part of the overall organization (e.g., Group, Region,
Executive Division, Country) or is one of several executives responsible for oversight of the function at the Corporate level. Responsibilities
include overseeing manufacturing, manufacturing engineering, materials, procurement, production control,
manufacturing/test/sustaining/product engineering, and may also include quality assurance. If incumbent has responsibility for
operations in a non-manufacturing operations, match to Operations (Non-Manufacturing Ops). If incumbent is responsible solely for
a Plant match to Plant Manager or Multiple Plant Manager. Select Corporate, Group or Division, as appropriate for each match for
Manufacturing Manufacturing Engineering - MF.MEMF.E1-4 Responsible for overseeing the Manufacturing Engineering area for a sub-part of the overall organization (e.g., Group, Region,
Manufacturing Engineering - Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for
Executive - Executive overseeing some or all of the following: manufacturing engineering, test engineering, sustaining engineering, product engineering
(manufacturing), and/or operations engineering; may also oversee quality assurance engineering. Select Corporate, Group or
Manufacturing Manufacturing Engineering - Head MF.MEMG.E1-2 Head of Manufacturing Engineering leads the Manufacturing Engineering area for the entire firm. Responsible for planning,
of Manufacturing Engineering - developing, implementing, and maintaining manufacturing methods, processes, and operations for new and existing products.
Corporate - Executive Ensures the effective use of materials, equipment, and personnel in producing quality products. Acts as a liaison with engineering in
releasing new products. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Manufacturing Manufacturing Engineering - Head MF.MEPC.E1-4 Head of the Process Development focus for the entire firm. Oversees the process development function, which includes design and

Job Descriptions
of Process Development - Corporate scale-up processes,. Oversees development, implementation and maintenance of process methods and equipment for the production
- Executive of process formulas, technologies and products to ensure cost effectiveness and improved product quality. Ensures development
processes comply with regulatory requirements to minimize risk to the organization. Addresses the analysis and evaluation of
process development procedures and practices to ensure compliance with regulatory, legal and good manufacturing procedures to
attain Corporate goals. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Manufacturing Manufacturing Engineering - MF.MEPT.E1-4 Responsible for overseeing the Process Development focus, which includes design and scale-up processes, in a sub-part of the
Process Development - Executive - overall organization (e.g., Group, Region, Division, Country), is one of several executives responsible for oversight of the area at the
Executive Corporate level, or therapeutic area. Oversees development, implementation and maintenance of process methods and equipment for
the production of process formulas, technologies and products to ensure cost effectiveness and improved product quality. Ensures
development processes comply with regulatory requirements to minimize risk to the organization. Addresses the analysis and
evaluation of process development procedures and practices to ensure compliance with regulatory, legal and good manufacturing
procedures to attain Corporate goals. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Manufacturing Production - Plant Manager MF.PRMP.E1-2 Plant Manager (Multiple Plants) is the functional head overseeing the operation, maintenance, and administration of multiple plants.
(Multiple Plants) - Executive Recommends plant improvements and modifications. Single incumbent position at each plant(s). Select Plant for Executive Scope of
Responsibility
Manufacturing Production - Plant Manager (Single MF.PRSP.E1-4 Plant Manager (Single Plant) is the functional head overseeing the operation, maintenance, and administration of a plant.
Plant) - Executive Recommends plant improvements and modifications. Single incumbent position at each plant. Select Plant for Executive Scope of
Responsibility.
Manufacturing Quality Assurance - Head of Quality MF.QAHC.E1-4 Head of the Quality Assurance area for the entire firm. Develops, implements, prioritizes, and communicates the company’s quality
Assurance - Corporate - Executive strategy and its quality programs, including quality assurance engineering, worldwide process excellence programs such as Six
Sigma, and on a broader basis, total quality management throughout the organization. Promotes recognition of company quality
programs among customers and develops and implements employee communications and training programs in connection with the
company’s quality objectives, strategies, and processes. Responsible for company’s overall quality strategy and programs, as well as
manufacturing related QA, on a global basis. If incumbent is responsible for manufacturing related QA only match to Quality
Assurance Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Manufacturing Quality Assurance - Quality MF.QAMF.E1-4 Responsible for overseeing the Quality Assurance function in a sub-part of the overall organization (e.g., Group, Region, Division,
Assurance - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsibilities include
overseeing quality assurance engineering, in-process and final inspection, supplier/vendor QA engineering, and/or process
excellence programs such as Six Sigma for the organization. If incumbent has responsibility for overseeing software QA
engineering, match to Development Engineering. Select Corporate, Group or Division, as appropriate for each match for Executive
Manufacturing Quality Control - Head of Quality MF.QCHC.E1-4 Responsible for developing, implementing, and maintaining quality control systems activities. Oversees development and
Control - Corporate - Executive implementation of standards, methods, and procedures for inspecting, testing and evaluating the precision, accuracy, and reliability
of company products. Ensures finished products conform to government and company standards regulations.
Manufacturing Manufacturing - Other Area - Multi- MF.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Manufacturing function. Select Corporate,
Focus - Executive Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Manufacturing Manufacturing Engineering - MF.MEPD.M1-6 Oversees and manages the implementation of production procedures to optimize manufacturing processes and regulatory
Process Development - Life Sciences requirements. Assists process development in developing scalable processes with improved product yield and reduced costs for
manufacturing systems. May assist with maintenance of production equipment. May research and implement new methods and
technologies to enhance operations. See also, Pre-Clinical Research & Development - Upstream Process Development (RD.PCUP)
focus if responsible for safe chemical/biological manufacture of experimental and large-scale production.
Manufacturing Manufacturing Engineering - MF.MEPD.P1-6 Conducts the implementation of production procedures to optimize manufacturing processes and regulatory requirements. Assists
Process Development - Life Sciences process development in developing scalable processes with improved product yield and reduced costs for manufacturing systems.
May assist with maintenance of production equipment. May research and implement new methods and technologies to enhance

Job Descriptions
operations. See also, Pre-Clinical Research & Development - Upstream Process Development (RD.PCUP) focus if responsible for
safe chemical/biological manufacture of experimental and large-scale production.
Manufacturing Manufacturing Engineering - MF.MEPS.T1-6 Designs, develops and implements production procedures to optimize manufacturing processes and regulatory requirements. Assists
Process Development (Scientist) - process development in developing scalable processes with improved product yield and reduced costs for manufacturing systems.
Life Sciences May assist with maintenance of production equipment. May research and implement new methods and technologies to enhance
operations. See also, Pre-Clinical Research & Development - Upstream Process Development (RD.PCUP) focus if responsible for
safe chemical/biological manufacture of experimental and large-scale production.
Manufacturing Production - Clinical Manufacturing MF.PDCB.P1-4 Implements production and large-scale manufacturing procedures in a pharmaceutical or biotechnology production environment in
- Bio/Pharmaceutical - Life Sciences order to optimize processes and meet regulatory requirements. Responsibilities include scale-up and troubleshooting for equipment
and systems. Establishes operating equipment specifications and improve manufacturing techniques. Resolves technical issues, as
well as maintenance of production equipment. Reviews existing operational and process discrepancies in manufacturing and provide
technical expertise to improve procedures. This job is intended for use by companies in the Life Sciences and Medical Device
industries that are producing pharmaceuticals, biological, or diagnostic and assay solutions and kits. Incumbents that are producing
medical devices and those in non-Life Sciences companies should match to an appropriate role in the Operations or Manufacturing
functions.
Manufacturing Production - Clinical Manufacturing MF.PDCB.S1-5 Support and coordinates the implementation of production and large-scale manufacturing procedures in a pharmaceutical or
- Bio/Pharmaceutical - Life Sciences biotechnology production environment in order to optimize processes and meet regulatory requirements. Responsibilities include
scale-up and troubleshooting for equipment and systems. Assists with establishing operating equipment specifications and improve
manufacturing techniques. Provides assistance in resolving technical issues, as well as maintenance of production equipment. May
assist in the review of existing operational and process discrepancies in manufacturing. This job is intended for use by companies in
the Life Sciences and Medical Device industries that are producing pharmaceuticals, biological, or diagnostic and assay solutions
and kits. Incumbents that are producing medical devices and those in non-Life Sciences companies should match to an appropriate
role in the Operations or Manufacturing functions.
Manufacturing Production - Operator CAR-T - Life MF.PDCT.S1-5 Performs process unit operations (i.e. cell culture, purification, aseptic processing, cryopreservation, CAR-T cell drug substance
Sciences preparation; and CAR-T drug product fill operations) according to standard operating procedures and batch records, while recording
production data and information. Keeps accurate and up-to-date documentation requirements, including standard operating
procedures, work instructions, batch records, to reference through operations. Initiate process deviations through the quality
deviation system; and corrective and preventative actions development. Preforms and maintain good manufacturing requirements
(GMP) requirements, such as equipment troubleshooting, monthly maintenance and GMP readiness audits.
Manufacturing Quality Control - Quality Control MF.QCCC.M2-6 Oversees the stability programs, testing of raw materials, in-process controls and final product samples, environment monitoring and
Cell Therapy - Life Sciences manufacturing of the CAR-T products. Manages processes and standards to maintain and improve existing and to implement new
innovative manufacturing technologies. Leads the investigation and resolution of deviations and atypical events. Maintains metrics
to monitor and streamline investigations. Lead complex manufacturing investigations, helps to identify root cause of investigations
and assesses product quality impact. Ensures consistent quality standards are maintained. Recommends and implements
corrective/preventative measures to improve compliance and reduces repeat occurrences.
Manufacturing Quality Control - Quality Control MF.QCCC.P1-5 Conducts cell therapy product release testing, in-process testing and stability testing within a cGMP environment. Revises test
Cell Therapy - Life Sciences methods, standard operating procedures, raw material specification and/or sample plans as appropriate. Participates in method
transfer and method validation of by executing cross-site transfer and validation protocols. Assist in the implementation of new
assay methodologies and the associated instrumentation. Identifies and supports initiation and completion of deviations, corrective
and preventative actions and laboratory investigations.
Manufacturing Clean Room - Multi-Focus - MF.CRMF.M1-6 Directs and coordinates multiple operations required for production in clean-room manufacturing environments. Specific areas of
Manufacturing responsibility may include, but are not limited to, fabrication, assembly line maintenance, equipment engineering, process
engineering and chemical treatment activities. Establishes production schedules based on product requirements and material supply.
Manages budgets for equipment expenditures and direct/indirect labor. Selects, develops, and evaluates personnel to ensure the

Job Descriptions
Manufacturing Clean Room - Multi-Focus - MF.CRMF.S1-5 Performs functions associated with production operations performed in a clean-room manufacturing environment. Sets up, calibrates
Manufacturing and carries out preventative maintenance tasks on equipment. Collects and evaluates operating data to conduct on-line equipment
adjustment and ensure process optimization. Uses sophisticated programs to track and control components through the production
process. May coach or train other lower level technicians, to develop teamwork, leadership and technical skills. Works with
engineering in conducting tests and experiments. This position will frequently operate in a self-directed work team environment.
Employees performing maintenance tasks on equipment located in a clean room environment should be reported to Manufacturing
Equipment Maintenance.
Manufacturing Clean Room - Semiconductor MF.CRSA.S1-5 Performs specific back-end semiconductor manufacturing functions in the production of semiconductor devices. Operates various
Assembler - Manufacturing equipment in performing functions such as wafer scribe and break, die sort, die attach, lead bonding and seal, test, or mark and pack.
Manufacturing Clean Room - Semiconductor MF.CRSF.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Fabrication Operator - quality, and cost targets. The Clean room area is responsible for performing functions associated with the production operations
Manufacturing performed in a clean-room manufacturing environment. This includes sets up, calibrates and carries out preventative maintenance
tasks on equipment. The Semiconductor Fabrication Operator focus specializes in performing wafer fabrication functions in the
production of semiconductor devices. Operates equipment in performing alignment, masking, etch and diffusion. At highly skilled
levels, performs equipment set-up and calibration, and may perform routine preventative maintenance tasks. This job family is in the
supervision.
Manufacturing Clean Room - Semiconductor MF.CRSF.S1-5 Performs wafer fabrication functions in the production of semiconductor devices. Operates equipment in performing alignment,
Fabrication Operator - masking, etch and diffusion. In senior and highly skilled levels, performs equipment set-up and calibration, and may perform routine
Manufacturing preventative maintenance tasks.
Manufacturing Manufacturing - General - Multi- MF.GLMF.M1-6 In a manufacturing environment, drives the long-range strategic planning process for operations by overseeing and managing all
Focus - Manufacturing manufacturing operations, including manufacturing itself, production control, product engineering, manufacturing engineering,
equipment engineering, inventory control, potential materials functions, such as purchasing, and shipping/receiving activities.
Defines goals, improves technologies, and resolves problems in conjunction with managers of manufacturing, quality assurance,
engineering, and sales. Translates customer requirements into state-of-the-art manufacturing strategies and processes, resulting in
cost-effective processing and profitable manufacturing of company products. Develops operations-related plans, budgets, and
policies and procedures. Maintains safety and regulatory compliance relating to the production facility. May direct international
manufacturing operations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. If the
incumbent has responsibility for operations in a non-manufacturing role, match to Operations Management (Non-Manufacturing
Ops).
Manufacturing Manufacturing - General - Multi- MF.GLMF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Focus - Manufacturing quality, and cost targets. The General attribute is typically reserved for roles that either: (1) are fully described by their function
description; or (2) span multiple disciplines, products, or areas of expertise. The Multi-Focus attribute is typically reserved for roles
that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of
expertise. This job family is in the professional level category and works independently with flexibility and authority over daily
Manufacturing Manufacturing - General - Multi- MF.GLMF.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Focus - Manufacturing quality, and cost targets. The General attribute is typically reserved for roles that either: (1) are fully described by their function
description; or (2) span multiple disciplines, products, or areas of expertise. The Multi-Focus attribute is typically reserved for roles
that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of

Job Descriptions
expertise. This job family is in the support level category and the focus is on completing tasks or activities supporting
Manufacturing Lean Manufacturing - DFX - MF.LMDF.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Lean Manufacturing area implements manufacturing process improvements, identifies opportunities
for cost reduction, lead-time reduction, inventory reduction and quality improvement. Evaluates current machinery and layout and
recommends improvements that enhance productivity and safety. The DFX (Design for Excellence) focus specializes in a systematic
process and design approach that help reduce the time to market of assigned products. Involved from product concept all the way
from a sketch to a high-volume commercial product on sale in multiple markets. This job family is in the management level
Manufacturing Lean Manufacturing - DFX - MF.LMDF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
recommends improvements that enhance productivity and safety. The DFX (Design for Excellence) focus specializes in a systematic
process and design approach that help reduce the time to market of assigned products. Involved from product concept all the way
from a sketch to a high-volume commercial product on sale in multiple markets. This job family is in the professional level category
collaboration.
Manufacturing Lean Manufacturing - Multi-Focus - MF.LMMF.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
recommends improvements that enhance productivity and safety. The Multi-Focus attribute is typically reserved for roles that either:
(1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This
Manufacturing Lean Manufacturing - Multi-Focus - MF.LMMF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
recommends improvements that enhance productivity and safety. The Multi-Focus attribute is typically reserved for roles that either:
(1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of expertise. This
Manufacturing Maintenance - Multi-Focus - MF.MAMF.M1-6 Oversees the maintenance of production equipment. Maintains production equipment in a manner that meets company standards and
Manufacturing ensures minimum equipment downtime. Oversees technicians that repair and maintain the production and test equipment.

Job Descriptions
Establishes and maintains preventive maintenance programs and procedures. Manages training programs to ensure proper operation,
preventive maintenance, and repair programs and procedures. Maintains inventory and/or spare parts. Schedules manufacturing
activities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Manufacturing Maintenance - Multi-Focus - MF.MAMF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Maintenance area is responsible for plant machine maintenance, alteration, and repair. Assigns duties
to ensure repair and maintenance of company facilities, manufacturing equipment and fixtures are carried out. Installs and tests new
equipment. Ensures that maintenance standards are compliant with statutory health and safety regulations. The Multi-Focus attribute
is typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines,
products, or focuses of expertise. This job family is in the professional level category and works independently with flexibility and
Manufacturing Maintenance - Multi-Focus - MF.MAMF.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
equipment. Ensures that maintenance standards are compliant with statutory health and safety regulations. The Multi-Focus attribute
is typically reserved for roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines,
products, or focuses of expertise. This job family is in the support level category and the focus is on completing tasks or activities
Manufacturing Maintenance - Powder Coating - MF.MAPC.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
equipment. Ensures that maintenance standards are compliant with statutory health and safety regulations. The Powder Coating
focus specializes in the sourcing of materials and application of powder coating. This job family is in the support level category and
similar duties.
Manufacturing Manufacturing Engineering - MF.MEEL.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing Electrical - quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining
Manufacturing manufacturing methods, processes and operations for new and existing products. Ensures the effective use of materials, equipment
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Electrical focus is
responsible for activities related to the planning, designing, implementing, operating and maintaining of electrical systems in a
manufacturing environment. This job family is in the management level category and is below the executive management.
Manufacturing Manufacturing Engineering - MF.MEEL.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing Electrical - quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Electrical focus is
responsible for activities related to the planning, designing, implementing, operating and maintaining of electrical systems in a
manufacturing environment. This job family is in the professional level category and works independently with flexibility and

Job Descriptions
Manufacturing Manufacturing Engineering - MF.MEEN.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing Equipment quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
Engineering - Manufacturing maintaining manufacturing methods, processes, and operations for new and existing products. Ensures the effective use of materials,
equipment, and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The
Manufacturing Equipment Engineer focus specializes in the evaluation selection and ordering of the equipment that is most
appropriate and cost effective for the manufacture of company products. Oversees the installation, modification, upgrade and
maintenance of manufacturing equipment. Studies equipment performance and reliability. This job family is in the management
Manufacturing Manufacturing Engineering - MF.MEEN.P1-6 Evaluates, selects and orders equipment that is most appropriate and cost effective for the manufacture of company products.
Manufacturing Equipment Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on
Engineering - Manufacturing equipment manufacturers’ technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes
programs and solutions for increasing uptime and for equipment problems that affect the manufacturing process. Provides technical
support to the manufacturing equipment repair and process engineering organizations. Defines and writes preventative maintenance
schedules. Equipment Engineers performing similar responsibilities outside of the manufacturing environment (including
operational fulfillment/distribution centers), may match here.
Manufacturing Manufacturing Engineering - MF.MEIC.M1-6 Directs the development and implementation of validation test procedures to ensure Life Sciences product(s) meet appropriate
Instrumentation / Calibration - regulatory agency validation requirements, internal company standards and industry current practices. Oversees and reviews
Manufacturing validation area processes and procedures, making recommendations for changes and/or improvements. Selects, develops and
evaluates personnel to ensure the efficient operation of the function. This role is intended for use by companies in the Life Sciences
and Medical Device industries and should be used for those individuals conducting validation of results for pre-clinical research,
clinical trials, and manufacturing testing. Incumbents who are performing test and/or quality assurance activities in other situations
should be matched to the appropriate role in the Operations or Engineering functions.
Manufacturing Manufacturing Engineering - MF.MEIC.P1-6 Performs the calibration and validation of test and data analysis equipment and systems used for clinical research, trials and product
Instrumentation / Calibration - testing. Assists in equipment selection, specification and negotiation of competitive pricing. Maintains all documentation pertaining
Manufacturing to qualification and validation. May develop procedures and/or protocols. Also serves as information resource for validation
technicians, contractors and vendors. This role is intended for use by companies in the Life Sciences and Medical Device industries
and should be used for those individuals validating results for clinical research, clinical trials and manufacturing testing. Incumbents
who are performing test and/or quality assurance activities in other situations should be matched to the appropriate role other
functions.
Manufacturing Manufacturing Engineering - MF.MEIC.S1-5 Prepares installation and test validation procedures/protocols to ensure product is manufactured in accordance with appropriate
Instrumentation / Calibration - regulatory agency validation requirements, internal company standards and current industry practices. Compiles and analyzes
Manufacturing validation data, prepares reports and makes recommendations for changes and/or improvements. May also investigate and
troubleshoot problems and determine solutions. Maintains validation documentation and files. This role is intended for use by
companies in the Life Sciences and Medical Device industries and should be used for those individuals validating results for clinical
research, clinical trials and manufacturing tests. Incumbents who are performing test and/or quality assurance activities in other
situations should be matched to the appropriate role in the Operations/Manufacturing or Product Development/Engineering
functions.
Manufacturing Manufacturing Engineering - MF.MEIN.M1-6 Directs groups or functions performing and evaluating work measurement and workflow analysis for the establishment of standards
Industrial Engineering - and the utilization of production facilities. Oversees the development of plant and equipment layout, capacity plans, workflow,
Manufacturing product assembly instructions and practices or accident prevention measures to maintain efficient and safe utilization of plant

Job Descriptions
facilities. Establishes policies and objectives for development. Selects, develops, and evaluates personnel ensuring the efficient
operation of the function. Incumbents that manage individuals designing concepts and specifications for the function, ergonomics,
perceived value and appearance of physical hardware products and systems should be matched to Industrial Design Engineering.
Manufacturing Manufacturing Engineering - MF.MEIN.P1-6 Performs and evaluates work measurement and workflow analysis for the establishment of standards and the utilization of
Industrial Engineering - production facilities. Develops plant and equipment layout, capacity plans, workflow and accident prevention measures to maintain
Manufacturing efficient and safe utilization of plant facilities. Provides product assembly instructions and standardizes assembly practices.
Evaluates new techniques and technological developments for inclusion in the production process. Industrial Engineers performing
similar responsibilities for production facilities outside of manufacturing (including operational fulfillment/distribution and data
center facilities), may match here. Incumbents that design concepts and specifications for the function, ergonomics, perceived value
and appearance of physical hardware products and systems should be matched to Industrial Design Engineering.
Manufacturing Manufacturing Engineering - MF.MEIT.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Instrumentation & Control quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
Instrumentation & Control Engineering focus specializes in the measurement and control of process variables, and the design and
implementation of systems that incorporate them. Process variables include pressure, temperature, humidity, flow, pH, force and
speed. Responsible for stopping production and allowing variations in quality and finish. This job family is in the management level
Manufacturing Manufacturing Engineering - MF.MEIT.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
speed. Responsible for stopping production and allowing variations in quality and finish. This job family is in the professional level
Manufacturing Manufacturing Engineering - MF.MEIT.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
speed. Responsible for stopping production and allowing variations in quality and finish. This job family is in the support level
Manufacturing Manufacturing Engineering - MF.MEMC.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing Mechanical - quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining

Job Descriptions
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Manufacturing
Mechanical focus is responsible for activities related to the planning, design, implementation, operation and maintenance of
mechanical systems in a manufacturing environment. This job family is in the management level category and is below the
Manufacturing Manufacturing Engineering - MF.MEMC.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing Mechanical - quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Manufacturing
Mechanical focus is responsible for activities related to the planning, design, implementation, operation and maintenance of
mechanical systems in a manufacturing environment. This job family is in the professional level category and works independently
Manufacturing Manufacturing Engineering - Multi- MF.MEMF.M1-6 Oversees the planning, development, implementation and maintenance of manufacturing methods, processes and operations for new
Focus - Manufacturing and existing products. Ensures the effective use of materials, equipment, and personnel in producing quality products at minimum
costs. Acts as a liaison with engineering in releasing new products. Develops systems to maintain reports and record keeping of
company products. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Manufacturing Manufacturing Engineering - Multi- MF.MEMF.P1-6 Develops, implements and maintains methods, operation sequence and processes in the manufacture or fabrication of parts,
Focus - Manufacturing components, sub-assemblies and final assemblies. Interfaces with design engineering in coordinating the release of new products.
Estimates manufacturing cost, determines time standards, and makes recommendations for tooling and process requirements of new
or existing product lines. Maintains records and reporting systems for coordination of manufacturing operations. If primary
responsibilities are Additive Manufacturing, match to Additive Manufacturing Engineer.
Manufacturing Manufacturing Engineering - MF.MENE.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Production Engineering - quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
Manufacturing maintaining manufacturing methods, processes, and operations for new and existing products. Ensures the effective use of materials,
Production Engineering focus specializes in specifying and implementing process control procedures and equipment that improve
production efficiency and support manufacturing objectives. Works with research and development function to ensure that designs
are compatible. Recommends sequence of operations, equipment, and utilization. This job family is in the management level
Manufacturing Manufacturing Engineering - MF.MENE.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
are compatible. Recommends sequence of operations, equipment, and utilization. This job family is in the professional level

Job Descriptions
Manufacturing Manufacturing Engineering - MF.MENE.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
are compatible. Recommends sequence of operations, equipment, and utilization. This job family is in the support level category and
similar duties.
Manufacturing Manufacturing Engineering - MF.MEPE.M1-6 Provides management direction of all phases of in-house or outsourced manufacturing for a product (or product line) from new
Product Engineering - product introduction to completion. Functions as the central resource with design, manufacturing, quality and test as the product(s)
Manufacturing move to completion and distribution. Ensures that products shipped meet specifications and quality goals. Formulates and executes
long-term production plans to improve processes, reduce costs and increase yields. Selects, develops and evaluates personnel to
Manufacturing Manufacturing Engineering - MF.MEPE.P1-6 Manages new product introduction and production support engineering for a specific product or group of products after transfer
Product Engineering - from design to in-house or outsourced production. Interfaces with design, process, test, reliability and manufacturing engineering to
Manufacturing solve product issues and production problems. Develops and sustains process improvements to reduce production costs and increase
yields.
Manufacturing Manufacturing Engineering - Project MF.MEPM.M2-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Management - Manufacturing quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining
manufacturing methods, processes and operations for new and existing products. Ensures the effective use of materials, equipment
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Project Management
focus specializes in creating and executing an integrated cross-functional project plan. Guides and leads project performance, risk,
financial management and issue resolution for functional group. Provides direction on requirements to meet internal and external
stakeholders expectations. This job family is in the management level category and is below the executive management. Incumbents
Manufacturing Manufacturing Engineering - Project MF.MEPM.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Management - Manufacturing quality and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing and maintaining
manufacturing methods, processes and operations for new and existing products. Ensures the effective use of materials, equipment
and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Project Management
focus specializes in creating and executing an integrated cross-functional project plan. Guides and leads project performance, risk,
financial management and issue resolution for functional group. Provides direction on requirements to meet internal and external
stakeholders expectations. This job family is in the professional level category and works independently with flexibility and
Manufacturing Manufacturing Engineering - MF.MEPS.M1-6 Oversees the activities related to the technical support and sustaining engineering functions in a product manufacturing area. Plans
Process Sustaining Engineering - and directs implementation of equipment and process modifications to improve production efficiencies, manufacturing techniques

Job Descriptions
Manufacturing and production yields for existing products. Acts as engineering liaison with product design and development to ensure processes
and designs are compatible. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. If managing
activities that are primarily focused on developing optimal manufacturing processes for new products, match to Process
Development Engineering.
Manufacturing Manufacturing Engineering - MF.MEPS.P1-6 Provides technical and sustaining engineering support in a manufacturing area. Recommends and implements equipment and
Process Sustaining Engineering - process modifications to improve production efficiencies, manufacturing techniques and production yields for existing products.
Manufacturing Develops and conducts statistical analysis such as Design of Experiments (DOE) and Statistical Process Control (SPC) targeting
physical cause of failure for yield loss and improving quality. Interacts with product design and development personnel to ensure
that processes and designs are compatible. If responsibilities are primarily focused on developing optimal manufacturing processes
for new products, match to Process Development Engineer. If primary responsibilities are the manufacture or fabrication of parts
and components utilizing Additive Manufacturing processes, match to Additive Manufacturing Engineer.
Manufacturing Manufacturing Engineering - MF.MESE.M2-6 Directs and guides the activities of a function responsible for interfacing with product development and supplier engineering to
Sourcing Engineering - provide materials and components for company product manufacturing. Develops systems and procedures for selecting and
Manufacturing monitoring vendors and suppliers to ensure their ability to meet engineering and quality standards and that parts and materials
received meet requirements in a cost-effective manner. Establishes requirements for suppliers to achieve process and quality
standards for GMPs. Facilitates development of team/partner relationships with vendors/suppliers and maintains relationships for
long-term contracts for delivery of high quality components and materials. Conducts supplier facility surveys of potential critical
components providers. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Manufacturing Manufacturing Engineering - MF.MESE.P1-6 Interfaces with development and supplier engineering to provide materials and components for company product manufacturing.
Sourcing Engineering - Communicates product specifications to suppliers and assesses supplier’s ability to meet engineering and quality requirements.
Manufacturing Evaluates suppliers’ internal functions to assess their overall performance and provides feedback in assessment of their operation.
Qualifies suppliers according to company standards and may administer a Certified Supplier Program in receiving inspection to
ensure cost effectiveness. Monitors parts from acquisition through the manufacturing cycle and communicates and resolves supplier-
related problems as they occur. Develops and prioritizes an auditing schedule to ensure that designated suppliers are audited on a
regular basis to ensure good manufacturing practices (GMP) and quality standards are met.
Manufacturing Manufacturing Engineering - Tool & MF.METD.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Design Engineering - Manufacturing quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
maintaining manufacturing methods, processes, and operations for new and existing products. Ensures the effective use of materials,
equipment, and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Tool &
Design Engineering focus specializes in the development and design of tools and equipment through the application of engineering
fundamentals, applied research, and design for manufacturability principles. Implements manufacturing process and tooling
improvements to increase production yields and improve manufacturing. This job family is in the management level category and is
Manufacturing Manufacturing Engineering - Tool & MF.METD.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Design Engineering - Manufacturing quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
maintaining manufacturing methods, processes, and operations for new and existing products. Ensures the effective use of materials,
equipment, and personnel in producing quality products. Acts as a liaison with engineering in releasing new products. The Tool &
Design Engineering focus specializes in the development and design of tools and equipment through the application of engineering
fundamentals, applied research, and design for manufacturability principles. Implements manufacturing process and tooling
improvements to increase production yields and improve manufacturing. This job family is in the professional level category and

Job Descriptions
collaboration.
Manufacturing Manufacturing Engineering - Tool & MF.METD.S1-5 This is a Technician role. The Manufacturing function is responsible for activities related to the operation and production of goods
Design Engineering - Manufacturing while achieving speed, quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing,
implementing, and maintaining manufacturing methods, processes, and operations for new and existing products. Ensures the
effective use of materials, equipment, and personnel in producing quality products. Acts as a liaison with engineering in releasing
new products. The Tool & Design Engineering focus specializes in the development and design of tools and equipment through the
application of engineering fundamentals, applied research, and design for manufacturability principles. Implements manufacturing
process and tooling improvements to increase production yields and improve manufacturing. This job family is in the support level
Manufacturing Manufacturing Engineering - MF.METM.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Turnaround & Maintenance quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
Turnaround & Maintenance Engineering focus specializes in the periodic maintenance that take place when plants are shut down to
allow for inspections, repairs, replacements and overhauls that can be carried out only when the plants are taken out of service. This
Manufacturing Manufacturing Engineering - MF.METM.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Turnaround & Maintenance quality, and cost targets. The Manufacturing Engineering area is responsible for planning, developing, implementing, and
Turnaround & Maintenance Engineering focus specializes in the periodic maintenance that take place when plants are shut down to
allow for inspections, repairs, replacements and overhauls that can be carried out only when the plants are taken out of service. This
Manufacturing Machine Shop - CMM Operations - MF.MSCM.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Machine Shop area oversees and assures the set up and operation of all standard machines,
recommends design changes in equipment, material and/or procedures as needed. Prioritizes and maintains work schedules based on
production deadlines and ensures deadlines are met. Maintains a reporting system that reflects schedules, performance, and
procedures. The Coordinate Measuring Machine focus specializes in the inspection of products. Prepares layout reports. Assists
production in utilizing specifications and understanding inspection procedures. This job family is in the management level category
Manufacturing Machine Shop - CMM Operations - MF.MSCM.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,

Job Descriptions
procedures. The Coordinate Measuring Machine focus specializes in the inspection of products. Prepares layout reports. Assists
production in utilizing specifications and understanding inspection procedures. This job family is in the support level category and
similar duties.
Manufacturing Machine Shop - CNC Operations - MF.MSCN.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
procedures. The Computer Numerical Control Operations focus specializes in maintaining, repairing and testing of CNC lathe
machines. Checks machines on an ongoing basis to ensure accuracy of settings. This job family is in the management level category
Manufacturing Machine Shop - CNC Operations - MF.MSCN.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
procedures. The Computer Numerical Control Operations focus specializes in maintaining, repairing and testing of CNC lathe
machines. Checks machines on an ongoing basis to ensure accuracy of settings. This job family is in the support level category and
similar duties.
Manufacturing Machine Shop - Multi-Focus - MF.MSMF.M1-6 Develops machine shop procedures in coordination with company standards and objectives. Oversees and assures the set up and
Manufacturing operation of all standard machines, including tool and die making, as well as general experimental machinery, recommending design
changes in equipment, material and/or procedures as needed. Prioritizes and maintains work schedules based on production
deadlines and ensures deadlines are met. Periodically checks machining operations to ensure operations are working to tolerance.
Maintains a reporting system that reflects schedules, performance, and procedures. Makes budgetary recommendations for capital
expenditures and manpower for machine shop area. Selects, develops, and evaluates personnel to ensure the efficient operation of
the function.
Manufacturing Machine Shop - Multi-Focus - MF.MSMF.S1-5 Work includes assignment planning, layout, set up, operating and making tool adjustments for various types of manual, numerically
Manufacturing controlled and computerized machine shop equipment. Works from blueprints, process sheets and sketches to perform production
tasks, which may include the cutting and shaping of metal to precision dimensions. May communicate directly with engineers to
understand the purpose of a part assembly. Checks and inspects machining operations against specified tolerances. May identify and
repair minor machine malfunctions.
Manufacturing Machine Shop - CMM Programming MF.MSMP.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality, and cost targets. The Machine Shop area oversees and assures the set up and operation of all standard machines,
procedures. The CMM Programming focus specializes in the operation and programming of Coordinate Measuring Machines
(CMM) to accurately measure the surface area of three-dimensional objects and interpret object blueprints for manufacturing,

Job Descriptions
engineering, and quality control. This job family is in the management level category and is below the executive management.
Manufacturing Machine Shop - CMM Programming MF.MSMP.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
procedures. The CMM Programming focus specializes in the operation and programming of Coordinate Measuring Machines
(CMM) to accurately measure the surface area of three-dimensional objects and interpret object blueprints for manufacturing,
engineering, and quality control. This job family is in the professional level category and works independently with flexibility and
Manufacturing Machine Shop - CNC Programming MF.MSNP.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
procedures. The Computer Numerical Control focus specializes in creating and modifying software programs for lathes and mills.
Maintains set-up and tool sheets and designs fixtures. Establish speeds and feeds, clamping, inspecting and tool selection. This job
Manufacturing Machine Shop - CNC Programming MF.MSNP.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
procedures. The Computer Numerical Control focus specializes in creating and modifying software programs for lathes and mills.
Maintains set-up and tool sheets and designs fixtures. Establish speeds and feeds, clamping, inspecting and tool selection. This job
Manufacturing Machine Shop - Robot Operator - MF.MSRO.S2-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality and cost targets. The Machine Shop area oversees and assures the set up and operation of all standard machines,
production deadlines and ensures deadlines are met. Maintains a reporting system that reflects schedules, performance and
procedures. The Robot Operator focus specializes in setting up and operating a robot machine. Enters predefined commands based
on product specifications for instructing the robot operation during the manufacturing of a product. Observes operation, monitors
screens for malfunctions and performs quality checks making adjustments as needed. This job family is in the support level category

Job Descriptions
similar duties.
Manufacturing Pilot Plant Operations - Pilot Plant MF.POPO.M2-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Operations - Manufacturing quality, and cost targets. The Pilot Plant Operations area is responsible for small-scale production used to test, validate, and show
stability of a production technology or process before commercialization or scale. The Multi-Focus attribute is typically reserved for
roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of
expertise. This job family is in the management level category and is below the executive management. Incumbents in this job
Manufacturing Pilot Plant Operations - Pilot Plant MF.POPO.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Operations - Manufacturing quality, and cost targets. The Pilot Plant Operations area is responsible for small-scale production used to test, validate, and show
stability of a production technology or process before commercialization or scale. The Multi-Focus attribute is typically reserved for
roles that either: (1) are fully described by their area or function description; or (2) span multiple disciplines, products, or focuses of
expertise. This job family is in the professional level category and works independently with flexibility and authority over daily
Manufacturing Production Planning - Multi-Focus - MF.PPMF.M1-6 Develops and implements the company's production control functions including any of the following activities: master scheduling,
Manufacturing production planning/coordination, shop scheduling and dispatching, material requirements, planning systems, work-in-process
tracking, material and labor variance controls, and manufacturing performance reporting. Approves quantities, schedules and parts
lists provided to the material control organization to ensure timely and complete ordering, as well as receipt and issuance of
production material requirements. Responsible for planning, reviewing, and developing production procedures and personnel. May
coordinate activities with materials function using enterprise resource planning systems. Maintains reports to reflect scheduling,
methods, support performance and process procedures. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function.
Manufacturing Production Planning - Multi-Focus - MF.PPMF.P1-6 Plans, schedules, coordinates and/or monitors final approval of products through the complete production cycle. Works from
Manufacturing engineering plans and production specifications to establish production schedules, labor loading, and capacity requirements.
Coordinates production plans to ensure materials are provided according to schedules.
Manufacturing Production Planning - Multi-Focus - MF.PPMF.S1-5 Performs clerical tasks in the production control function. Sorts, posts and files inventory records and production schedules.
Manufacturing Estimates and records production rates, prepares shop orders and reviews stock records to determine stock status against project
requirements.
Manufacturing Production Planning - Production MF.PPPS.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Scheduling - Manufacturing quality, and cost targets. The Production Planning area is responsible for setting goals and objectives that ensure overall integration
of manufacturing and planning policies, processes, programs, and operational efficiencies. Ensures maximum utilization of available
manufacturing capacity–labor, tools, and equipment. The Production Scheduling focus specializes in the planning and scheduling of
activities through various production phases. Implements planned production schedules, labor loading and capacity requirements.
Reviews schedules to ensure materials are available according to schedules. This job family is in the management level category and
Manufacturing Production Planning - Production MF.PPPS.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,

Job Descriptions
Scheduling - Manufacturing quality, and cost targets. The Production Planning area is responsible for setting goals and objectives that ensure overall integration
of manufacturing and planning policies, processes, programs, and operational efficiencies. Ensures maximum utilization of available
manufacturing capacity–labor, tools, and equipment. The Production Scheduling focus specializes in the planning and scheduling of
activities through various production phases. Implements planned production schedules, labor loading and capacity requirements.
Reviews schedules to ensure materials are available according to schedules. This job family is in the professional level category and
collaboration.
Manufacturing Production Planning - Production MF.PPPS.S1-5 Performs planning and scheduling functions involved with coordinating products and materials through various production phases.
Scheduling - Manufacturing Implements planned production schedules, labor loading and capacity requirements. Reviews schedules to determine materials and
parts requirements to ensure materials are available according to schedules.
Manufacturing Production - Assembler - MF.PRAS.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs, and
time. Coordinates maintenance services with the aim of maximizing production capacity. Supports the development of health,
safety, and environmental protection programs. The Assembler focus specializes in the assembly of a wide variety of electronic,
electro-mechanical or measurement products or product components. Determines and follows methods and sequence of operations
of different steps involved in the assembly. Makes setups and adjustments holding tolerances to blueprint specifications. This job
Manufacturing Production - Assembler - MF.PRAS.S1-5 Performs a wide variety of electronic, electro-mechanical, mechanical or measurement product assembly operations on product
Manufacturing components, assemblies or sub-assemblies. Determines and/or follows methods and sequence of operations in performing wiring,
component installation, hand soldering, cable harnessing, welding and fitting on assembly units. Makes setups and adjustments
holding tolerances to blueprint specifications. Incumbents who operate automatic or semi-automatic machines to perform assembly
operations should be matched to Machine Operator. Employees working in technology-related production roles that are not
electronics-based hardware manufacturing jobs should be matched to Machine Operator. Solar/Alternative Energy companies
should match individuals who are assembling individual cells or portions of arrays and panels here. Individuals who are operating
large-scale manufacturing machinery to assemble panels and arrays should be matched to Machine Operator. Incumbents who are
assembling test kits or similar groupings of finished items into complete packages should be matched to Package Assembler.
Manufacturing Production - Control Board MF.PRCB.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Operations - Manufacturing quality, and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs, and
safety, and environmental protection programs. The Control Board Operations focus specializes in gathering, analyzing and
providing updates on the daily status of production operation. This job family is in the management level category and is below the
Manufacturing Production - Control Board MF.PRCB.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Operations - Manufacturing quality, and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs, and

Job Descriptions
safety, and environmental protection programs. The Control Board Operations focus specializes in gathering, analyzing and
providing updates on the daily status of production operation. This job family is in the professional level category and works
collaboration.
Manufacturing Production - Contract Manufacturing MF.PRCF.M2-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs and
time. Coordinates maintenance services with the aim of maximizing production capacity. Supports the development of health, safety
and environmental protection programs. The Contract Manufacturing focus specializes in managing the operations of contract
suppliers including technical issues, quotations, vendor selection and evaluation, schedule conflicts, and quality issues. Serves as
liaison between firm and contractors. Coordinates the development of documentation for contractor manuals. This job family is in
supervision.
Manufacturing Production - Contract Manufacturing MF.PRCF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs and
and environmental protection programs. The Contract Manufacturing focus specializes in managing the operations of contract
suppliers including technical issues, quotations, vendor selection and evaluation, schedule conflicts, and quality issues. Serves as
liaison between firm and contractors. Coordinates the development of documentation for contractor manuals. This job family is in
Manufacturing Production - Chemical Mix MF.PRCM.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Technician - Manufacturing quality, and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs, and
safety, and environmental protection programs. The Chemical Mix Technician focus specializes in setting up, mixing and delivering
production chemicals used in a manufacturing or process area where accuracy of chemical composition is important in process
operation. Removes and disposes of waste chemicals, solvents and acids. Maintains furnaces and cleans glass tubes and jungles.
Manufacturing Production - Chemical Mix MF.PRCM.S1-5 Functions include setting up, mixing and/or delivering production chemicals used in a manufacturing or process area where
Technician - Manufacturing accuracy of chemical composition is important (e.g., wafer, ink toner, media) in process operation. Works from written and verbal
instructions. Removes and disposes of waste chemicals, solvents and acids. Performs maintenance of production furnaces and cleans
glass tubes and jungles. May profile furnaces and clean up chemical spills.
Manufacturing Production - Metal/Composite MF.PRMC.M1-3 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Bonder - Manufacturing quality and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs and

Job Descriptions
and environmental protection programs. The Metal/Composite Bonder focus specializes in the planning, laying out, fabrication and
building of adhesive bonded assemblies consisting of metallic or non-metallic materials (e.g. fiberglass, plastic, epoxy resins) to
repair and/or fabricate parts. Uses specifications to control heat, pressure and timing of bonding agents and material. This job family
supervision.
Manufacturing Production - Metal/Composite MF.PRMC.S2-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Bonder - Manufacturing quality and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs and
and environmental protection programs. The Metal/Composite Bonder focus specializes in the planning, laying out, fabrication and
building of adhesive bonded assemblies consisting of metallic or non-metallic materials (e.g. fiberglass, plastic, epoxy resins) to
repair and/or fabricate parts. Uses specifications to control heat, pressure and timing of bonding agents and material. This job family
Manufacturing Production - Multi-Focus - MF.PRMF.M1-6 Directs the development and implementation of activities in production area(s) to meet production goals, quality, and cost
Manufacturing objectives. Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply. Plans and
administers procedures and budgets. Makes budgetary recommendations and at higher levels, controls capital expenditures and
direct/indirect labor. Develops schedules and manpower requirements for assigned areas. Selects, develops, and evaluates personnel
to ensure the efficient operation of the function. Semiconductor fabrication manufacturing management should be matched to Clean
Room Manufacturing.
Manufacturing Production - Multi-Focus - MF.PRMF.P1-6 Implements production and large-scale manufacturing procedures in a pharmaceutical or biotechnology production environment in
Manufacturing order to optimize processes and meet regulatory requirements. Responsibilities include scale-up and troubleshooting for equipment
and systems. May establish operating equipment specifications and improve manufacturing techniques. May assist with resolving
technical issues, as well as maintenance of production equipment. May review existing operational and process discrepancies in
manufacturing and provide technical expertise to improve procedures. This job is intended for use by companies in the Life Sciences
and Medical Device industries that are producing pharmaceuticals, biological, or diagnostic and assay solutions and kits. Incumbents
that are producing medical devices and those in non-Life Sciences companies should match to an appropriate role in the Operations
or Manufacturing functions.
Manufacturing Production - Multi-Focus - MF.PRMF.S1-5 Sets up and operates a variety of automatic or semi-automatic machines including robotic assembly equipment used in the
Manufacturing production of the company's product. Responsible for the overall operation of potentially large-scale manufacturing machinery
including actions such as feeding materials for processing, adjusting settings, performing minor repairs, and pulling finished product
from the line. Works from process sheets or written/verbal instructions given by supervisor to perform production tasks. Checks and
inspects operation results against predetermined tolerances. Pharmaceutical and Media companies should match to Process
Operator. Solar/Alternative Energy companies should match large-scale manufacturing machine operator roles here.
Manufacturing Production - Machine Operator - MF.PRMO.S1-4 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality and cost targets. The Production area is responsible for developing manufacturing plans that include quantities, costs and
and environmental protection programs. The Machine Operator focus specializes in operating a variety of automatic or semi-
automatic machines used in the production of the firm's product, including feeding materials for processing, adjusting settings,
performing minor repairs, and pulling finished product from the line. Checks and inspects operation results against predetermined
tolerances This job family is in the support level category and the focus is on completing tasks or activities supporting

Job Descriptions
Manufacturing Production - Machine Technician - MF.PRMT.S1-4 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
and environmental protection programs. The Machine Technician focus specializes in performing functions associated with all
manufacturing operations, including working with engineers in set-up and calibration tasks, as well as performing rework and
quality testing related to the production of parts, components, subassemblies and final assemblies. Conduct experiments with
engineers. This job family is in the support level category and the focus is on completing tasks or activities supporting
Manufacturing Production - Optical Technician - MF.PROT.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
safety, and environmental protection programs. The Optical Technician focus specializes in various functions associated with
fabrication of optical components such as profiling, cutting, milling, grinding, beveling, blocking, polishing and edging. Uses a
variety of metrology and inspection tools to test and inspect optical components for accuracy and quality. This job family is in the
supervision.
Manufacturing Production - Optical Technician - MF.PROT.S1-5 Performs various functions associated with fabrication of optical components such as profiling, cutting, milling, grinding, beveling,
Manufacturing blocking, polishing, edging, cleaning and testing using appropriate machines and equipment. Uses a variety of metrology and
inspection tools to test and inspect optical components for accuracy and quality. Required to read and understand blueprints and
technical drawings. Follows appropriate safety and equipment maintenance procedures. May build or modify equipment used to test
precision options and, at higher levels, lead others in their use.
Manufacturing Production - Prototype Assembler - MF.PRPA.S1-5 Performs a wide variety of electronic or electro-mechanical assembly tasks in support of developmental requirements in pre-
Manufacturing production projects. Works from rough schematics, blueprints and oral instructions to construct developmental assemblies, sub-
assemblies and components. May perform rework and quality testing. Work typically includes interaction with development and/or
manufacturing engineering personnel.
Manufacturing Production - Production Clerk - MF.PRPC.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
safety, and environmental protection programs. Production Clerk performs clerical duties to support the production department.
Responsible for upkeep of departmental data, organization of records, and files documentation. May review requisitions, give
estimates of shipment, prepare schedules, and follows entire production cycle from start to finish. This job family is in the support
Manufacturing Production - Packaging - MF.PRPG.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
safety, and environmental protection programs. The Packaging focus specializes in the development of new package container
requirements and oversees the quality for all product groups. Develops designs to meet requirements needed for the nature of the

Job Descriptions
product, transportation methods, cost considerations, legal requirements, and package content characteristics. This job family is in
supervision.
Manufacturing Production - Packaging - MF.PRPG.S1-5 Performs repetitive assembly of the company's products into complete packages including, but not limited to, software, medical or
Manufacturing pharmaceutical products, PC boards, accessories, manuals, operating instructions and data sheets. May perform other packaging
tasks including: placing labels on packages, operating small production equipment, putting manuals into binders, counting and
sorting various items, and forming or breaking down boxes for final product. When applicable, maintains related records to comply
with government standards. This is a post-production role. Employees who are preparing products for distribution and shipping
should be matched to Material Handler - Full-time.
Manufacturing Production - Process Operations - MF.PRPO.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
safety, and environmental protection programs. The Process Operations focus specializes in operating equipment used to
manufacture products. Maintains inventory, weighs, measures and checks raw materials to ensure that batches manufactured contain
proper ingredients and quantities. Recognizes equipment and product problems, troubleshoots errors in order to achieve optimum
production levels. This job family is in the management level category and is below the executive management. Incumbents in this
Manufacturing Production - Process Operations - MF.PRPO.S1-5 Operates equipment used to manufacture products. Weighs, measures and checks raw materials to ensure that batches manufactured
Manufacturing contain proper ingredients in proper quantities. Maintains inventory records of raw materials used in batch manufacturing. Keeps
accurate and up-to-date batch records and data sheets on batches in process. Performs in-process tests (such as hardness, weight,
variation, pH and moisture content) to ensure that batches meet specifications. Recognizes equipment and product problems, notifies
supervisor and/or troubleshoots errors in order to achieve optimum production levels.
Manufacturing Production - Printing Press - MF.PRPP.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
and environmental protection programs. The Printing Press focus specializes in preparing and operating printing machines (e.g.
offset lithographic, flexographic). Reviews job specifications to make parts adjustment based on printing requirements. Adjusts the
press to ensure paper and ink meet requirements. Monitors production run, performs quality checks and makes adjustments. This job
Manufacturing Production Test - Electronic Testing MF.PTET.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality, and cost targets. The Production Test area is responsible for ensuring components and assembled products meet company
standards and objectives. Reviews and approves the testing and evaluation methods. Specifies tests to be performed, compiles data,
and makes recommendations for changes required in testing equipment, procedures, manufacturing processes, and/or new testing
requirements. The Electronic Tester focus specializes in performing routine go and no-go tests of circuits, components, instruments
and mechanical assemblies. Sets up test devices using hand tools or automatic test methods. Documents test results. May perform
simple repairs and component removal or replacement. This job family is in the management level category and is below the

Job Descriptions
Manufacturing Production Test - Electronic Testing MF.PTET.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality, and cost targets. The Production Test area is responsible for ensuring components and assembled products meet company
standards and objectives. Reviews and approves the testing and evaluation methods. Specifies tests to be performed, compiles data,
and makes recommendations for changes required in testing equipment, procedures, manufacturing processes, and/or new testing
requirements. The Electronic Tester focus specializes in performing routine go and no-go tests of circuits, components, instruments
and mechanical assemblies. Sets up test devices using hand tools or automatic test methods. Documents test results. May perform
simple repairs and component removal or replacement. This job family is in the professional level category and works independently
Manufacturing Production Test - Electronic Testing MF.PTET.S1-5 Performs routine go/no-go tests of circuits, components, instruments and mechanical assemblies. Sets up test devices using hand
- Manufacturing tools or automatic test methods. Documents test results. May perform simple repairs and/or component removal or replacement.
May maintain logs and records indicating malfunctions. Employees responsible for interpretation of test results or test equipment
malfunction should be matched to the Production Test Technician.
Manufacturing Production Test - Multi-Focus - MF.PTMF.M1-6 Directs the staff and activities of production test personnel who ensure components and assembled products meet company
Manufacturing standards and objectives. Develops departmental standards and procedures. Reviews and approves the testing and evaluation
methods of standard and special devices. Specifies tests to be performed, compiles data, and makes recommendations for changes
required in testing equipment, procedures, manufacturing processes, and/or new testing requirements. Prioritizes schedules based on
product introduction and manufacturing and engineering schedules. Assists in the evaluation decisions for purchasing test
equipment. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Manufacturing Production Test - Multi-Focus - MF.PTMF.P1-6 Ensures manufactured components and assembled products meet company standards and objectives. Develops and implements
Manufacturing testing and evaluation methods for standard and special devices. Creates test plans based on production specifications and
requirements. Performs testing; compiles and analyzes data for review and identification of manufacturing and production issues.
Incumbents who are designing and implementing testing methods and specifications as part of the product design process in addition
to manufacturing and production testing should be matched to Test Engineer.
Manufacturing Production Test - Multi-Focus - MF.PTMF.S1-5 Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.
Manufacturing Determines and may develop test specifications, methods and procedures from blueprints, drawings and diagrams. Tests and
troubleshoots assemblies and/or final systems. May complete rework on assemblies and/or systems as a result of testing. Prepares
technical reports summarizing findings and recommending solutions to technical problems. May assist in the selection and set-up of
specialized test equipment.
Manufacturing Quality Assurance - Quality MF.QAAU.M2-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Assurance Auditor - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
meet defined quality standards. Develops, conducts, and evaluates application audits and testing processes. Staff often have in-depth
knowledge of automated testing tools, as well as quality control and assurance approaches. The Quality Assurance Auditor focus
specializes in conducting production process and manufacturing quality control audits and risk assessments. Prepares audit plans and
executes internal audits within established manufacturing and production controls to ensure compliance with specifications and
standards (e.g., GLP, GMP, ISO, Six Sigma). This job family is in the management level category and is below the executive

Job Descriptions

Manufacturing Quality Assurance - Quality MF.QAAU.P1-6 Conducts internal production/process and manufacturing quality control audits and risk assessments. Prepares audit plans and
Assurance Auditor - Manufacturing understands the specific issues to be evaluated. Executes internal audits within established manufacturing and production controls to
ensure compliance with in-house and external specifications and standards (e.g., GLP, GMP, ISO, Six Sigma). Develops formal
written reports to communicate audit results to management and regulatory compliance agencies, if applicable, and makes
recommendations as appropriate. May facilitate work of external auditors during on-site visits. May conduct vendor evaluation
audits to determine qualifications.
Manufacturing Quality Assurance - Supplier & MF.QACB.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Vendor QA - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The Supplier & Vendor QA focus
specializes in ensuring suppliers and vendors supply goods and services meet the agreed-upon requirements with minimum
inspection or modification. This job family is in the management level category and is below the executive management.
Manufacturing Quality Assurance - Supplier & MF.QACB.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Vendor QA - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The Supplier & Vendor QA focus
specializes in ensuring suppliers and vendors supply goods and services meet the agreed-upon requirements with minimum
inspection or modification. This job family is in the professional level category and works independently with flexibility and
Manufacturing Quality Assurance - Document MF.QADC.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Compliance - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The Documentation Compliance focus
specializes in updating databases and catalogues of regulatory compliance information. Coordinates the review of procedures,
specifications and forms. Prepares status reports and reviews documents for accuracy and completeness. Assists in compiling and
maintaining computerized files. This job family is in the management level category and is below the executive management.
Manufacturing Quality Assurance - Document MF.QADC.P1-6 Updates logs, databases and catalogues of regulatory compliance information. Coordinates the review and revision of procedures,
Compliance - Manufacturing specifications and forms. Prepares process and status reports, assigns and monitors document numbers and reviews documents for
accuracy and completeness. Assists in compiling regulatory filing documents and maintaining computerized files to support all
documentation systems.
Manufacturing Quality Assurance - Document MF.QADC.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Compliance - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects

Job Descriptions
knowledge of automated testing tools, as well as quality control and assurance approaches. The Documentation Compliance focus
specializes in updating databases and catalogues of regulatory compliance information. Coordinates the review of procedures,
specifications and forms. Prepares status reports and reviews documents for accuracy and completeness. Assists in compiling and
maintaining computerized files. This job family is in the support level category and the focus is on completing tasks or activities
Manufacturing Quality Assurance - Deviation MF.QADI.M1-4 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Investigation - Manufacturing quality and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products and projects
meet defined quality standards. Develops, conducts and evaluates application audits and testing processes. Staff often have in-depth
knowledge of automated testing tools, as well as quality control and assurance approaches. The Deviation Investigation focus
investigates issues with product quality ranging from production errors, incomplete records and poor documentation. Conducts root
cause analysis and assessment of product impact when non-conformity occurs, adhering to firm and regulatory guidelines. Creates
investigation reports and resolution plans. This job family is in the management level category and is below the executive
Manufacturing Quality Assurance - Deviation MF.QADI.P1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Investigation - Manufacturing quality and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products and projects
meet defined quality standards. Develops, conducts and evaluates application audits and testing processes. Staff often have in-depth
knowledge of automated testing tools, as well as quality control and assurance approaches. The Deviation Investigation focus
investigates issues with product quality ranging from production errors, incomplete records and poor documentation. Conducts root
cause analysis and assessment of product impact when non-conformity occurs, adhering to firm and regulatory guidelines. Creates
investigation reports and resolution plans. This job family is in the professional level category and works independently with
Manufacturing Quality Assurance - Quality MF.QAEN.M1-6 Develops, implements and maintains technical quality assurance and control systems and activities. Defines and specifies the
Assurance Engineering - implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of
Manufacturing company products. Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
Assists product support areas in gathering and analyzing data. Selects, develops, and evaluates personnel to ensure the efficient
operation of the function. Employees whose primary responsibility is quality control should be matched to Quality Control.
Employees whose primary responsibility is inspection should be matched to Inspection.
Manufacturing Quality Assurance - Quality MF.QAEN.P1-6 Designs, implements and maintains quality assurance protocols and methods for processing materials into partially finished or
Assurance Engineering - finished products. Responsible for planning, implementing and managing compliance of manufacturing and production processes
Manufacturing with internal and external safety, quality and regulatory standards requirements for worldwide distribution. Designs methods and
procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and
finished products. Performs analysis of reports and production data to identify trends and recommend updates or changes to quality
standards and procedures when necessary. May assure compliance to in-house and/or external specifications and standards (i.e.
GLP, GMP, ISO, Six Sigma). If primary responsibility is debugging software products through the use of systematic tests to
develop, apply and maintain quality standards for company products, match to Software QA Engineer. If primary responsibility is
implementation of established protocols and procedures, match to QC Engineer. If primary responsibility is to perform or confirm
production and quality control audits, match to Quality Assurance Auditor. If primary responsibility is to design, develop and
implement cost-effective methods of testing and troubleshooting systems and equipment, match to Test Engineer. For the Medical
Device Industry, may specialize in the function specifically as it applies to BLAs (biological licensing agreements).

Job Descriptions
Manufacturing Quality Assurance - Quality MF.QAEN.S1-5 This is a Technician role. Performs functions associated with quality control and quality assurance operations, including working
Assurance Engineering - with engineers in set-up and calibration tasks and carrying out rework and quality assurance procedures related to production or
Manufacturing operations. Uses sophisticated programs to collect and evaluate data to assist in assessing and documenting results of quality
assurance and control processes. Determines and may assist in developing methods and procedures for quality assurance and
control. Works with engineers in conducting experiments. Technicians involved primarily with performing inspections, checks
testing and sampling procedures for product manufacturing processes should be matched to QC Inspector.
Manufacturing Quality Assurance - Failure MF.QAFE.M1-6 Directs and guides the activities of an engineering function responsible for evaluating the electrical and mechanical characteristics of
Engineering - Manufacturing systems and/or integrated circuits, components, sub-components and entire systems to determine the cause of failure, including the
verification of analog and digital performance. Establishes analysis, testing, and verification methodologies and processes; evaluates
final results of research and development projects to assure accomplishment of technical objectives. Prepares and presents reports
outlining the outcome of technical projects and makes recommendations for actions necessary to achieve desired results. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. If the primary focus of the incumbent is directing
and guiding the activities of an engineering function responsible for the evaluation and determination of causes of failure for
software, match to Software QA Engineering.
Manufacturing Quality Assurance - Failure MF.QAFE.P1-6 Evaluates the electrical and mechanical characteristics of systems and/or integrated circuits, components, sub-components and
Engineering - Manufacturing systems to determine the cause of failure, including the verification of analog and digital performance. Analyzes failure reports and
recommends corrective action. Develops methods, processes, procedures and equipment that will improve the failure analysis
process and/or reduce failures.
Manufacturing Quality Assurance - GMP / GxP MF.QAGT.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Trainer - Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The GMP-GDPs Trainer focus
specializes in developing the content and format of training materials for the good manufacturing practices training program.
Executes training program for new and existing employees. Interfaces with all good manufacturing practice groups to provide
support and oversight of training compliance. This job family is in the management level category and is below the executive
Manufacturing Quality Assurance - GMP / GxP MF.QAGT.P1-6 Develops the content and format of training materials for the good manufacturing practices training program. Provides leadership in
Trainer - Manufacturing continuous improvement according to GMP and current industry standards. Executes training program for new and existing
employees. Responsible for group and individual training sessions, including scheduling, training material/media development,
presentation and record keeping. Ensures continuous improvement in the training program. Provides guidance to and ensures
compliance in GMP training practices and documentation. Organizes and presents training sessions to groups or individuals.
Interfaces with all good manufacturing practices groups to provide support and oversight of training compliance. Participates in
other quality systems activities such as internal audit, inspection preparation and change control as required. Must demonstrate
working knowledge of good manufacturing practices training.
Manufacturing Quality Assurance - Multi-Focus - MF.QAMF.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The Multi-Focus attribute is typically
or focuses of expertise. This job family is in the management level category and is below the executive management. Incumbents in

Job Descriptions
Manufacturing Quality Assurance - Multi-Focus - MF.QAMF.P1-6 Supports the organization with initial compliance and ongoing preparation, testing and monitoring of conformance to established
Manufacturing quality assurance processes and standards for company products, services and processes. Performs evaluation of internal controls,
communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety,
quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units
to appropriately remedy them. Facilitates internal training on quality assurance requirements, processes, and procedures. May
perform audits and risk assessments. If primary responsibility is conducting internal production/process and manufacturing quality
control audits and risk assessments, match to Quality Assurance Auditor.
Manufacturing Quality Assurance - Multi-Focus - MF.QAMF.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Quality Assurance area is responsible for ensuring that all applications, system products, and projects
knowledge of automated testing tools, as well as quality control and assurance approaches. The Multi-Focus attribute is typically
or focuses of expertise. This job family is in the support level category and the focus is on completing tasks or activities supporting
Manufacturing Quality Control - Quality Control MF.QCEN.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Engineering - Manufacturing quality, and cost targets. The Quality Control area is responsible for developing, implementing, and maintaining quality control
systems activities. Oversees development and implementation of standards, methods, and procedures for inspecting, testing and
evaluating the precision, accuracy, and reliability of company products. Ensures finished products conform to government and
company standards regulations. The Quality Control Engineering focus specializes in designing and evaluating protocols. Inspect
and test in-process raw materials and finished products to ensure that they are in compliance with internal and external safety,
quality and regulatory standard requirements for distribution. This job family is in the management level category and is below the
Manufacturing Quality Control - Quality Control MF.QCEN.P1-6 Evaluates and implements protocols and methods to inspect and test in-process raw materials and finished products and ensure that
Engineering - Manufacturing they are in compliance with internal and external safety, quality and regulatory standards requirements for distribution. Performs
analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends
corrective actions when necessary. Develops processes and tests to determine that appropriate quality control analysis is being
performed. Prepares documentation for inspection/testing procedures. Evaluates and analyzes the efforts in organizing,
documenting and interpreting inspection support documents and records. May assure compliance to in-house and/or external
specifications and standards (e.g., GLP, GMP, ISO, Six Sigma). If primary responsibility is debugging software products through
the use of systematic tests to develop, apply and maintain quality standards for company products, match to Software QA Engineer.
If incumbent is responsible for both design and implementation of quality assurance programs, standards and protocols, match to
QA Engineer. If primary responsibility is to perform or confirm production and quality control audits, match to Quality Assurance
Auditor. If primary responsibility is to design, develop and implement cost-effective methods of testing and troubleshooting systems
and equipment, match to Test Engineer. For the Medical Device Industry, may specialize in the function specifically as it applies to
BLAs (biological licensing agreements).
Manufacturing Quality Control - Quality Control MF.QCEN.S1-5 This is a Technician role. The Manufacturing function is responsible for activities related to the operation and production of goods
Engineering - Manufacturing while achieving speed, quality, and cost targets. The Quality Control area is responsible for developing, implementing, and
maintaining quality control systems activities. Oversees development and implementation of standards, methods, and procedures for

Job Descriptions
inspecting, testing and evaluating the precision, accuracy, and reliability of company products. Ensures finished products conform to
government and company standards regulations. The Quality Control Engineering focus specializes in designing and evaluating
protocols. Inspect and test in-process raw materials and finished products to ensure that they are in compliance with internal and
external safety, quality and regulatory standard requirements for distribution. This job family is in the support level category and the
Manufacturing Quality Control - Inspection - MF.QCIP.S1-5 Performs inspection of manufacturing goods during the manufacturing process. Conducts dimensional and electrical inspection of
Manufacturing sub-assemblies or final systems assemblies. Interprets prints, manufacturing drawings, diagrams, wire cards and lists in approving or
rejecting in-process or final assemblies. Inspectors of semiconductor manufacturing operations should be matched to the
Semiconductor Inspector job family.
Manufacturing Quality Control - Multi-Focus - MF.QCMF.M1-6 Plans and directs the activities related to the inspection functions in a manner which meets company standards and methods as
Manufacturing determined by quality assurance or other engineering departments. Outlines and implements training procedures of employees for
the inspection operation including drawings, prints, schematics and quality assurance standards. Assures smooth operating of the
inspection unit, maintaining daily records and reports. Prioritizes schedules based on product introduction and manufacturing
schedules, maintaining a minimum turnaround time. Coordinates the disposition of rejected materials. Makes recommendations for
capital expenditures and manpower for inspection area. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function.
Manufacturing Quality Control - Multi-Focus - MF.QCMF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Manufacturing quality, and cost targets. The Quality Control area is responsible for developing, implementing, and maintaining quality control
company standards regulations. The Inspection focus specializes in ensuring production process and workers follow guidelines and
specifications. Develops and performs tests to ensure that products meet quality standards. Reports findings, make recommendations
for improvement. Interprets drawings, prints, schematics and quality assurance standards. This job family is in the professional level
Manufacturing Quality Control - Multi-Focus - MF.QCMF.S1-5 Performs inspections, checks testing and sampling procedures for product manufacturing processes. Carries out packaging line,
Manufacturing manufacturing inspections and sampling and testing of incoming components and raw materials to ensure that company standards
are met. Monitors critical equipment and instrumentation. May draft procedures and assist with validating or troubleshooting testing
methods, including assays. May apply approval or rejection labels to bulk raw materials once analytical data is evaluated. Jobs that
typically require university degrees in a related field and are responsible for operational quality of testing equipment and procedures
should be matched to QC Analyst.
Manufacturing Quality Control - Product Complaint MF.QCPC.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
- Manufacturing quality, and cost targets. The Quality Control area is responsible for developing, implementing, and maintaining quality control
company standards regulations. The Product Complaint focus specializes in receiving, processing, analyzing and reporting product
complaints. Develops and updates inspection procedures for future investigation of complaints. Maintains and analyzes problem
logs to identify and report recurring issues to quality assurance management and product development. This job family is in the

Job Descriptions
supervision.
Manufacturing Quality Control - Product Complaint MF.QCPC.P1-6 Acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints.
- Manufacturing Develops and updates company complaint and inspection procedures to ensure capture and investigation of complaints. Maintains
and analyzes problem logs to identify and report recurring issues to quality assurance management and product development.
Documents and tracks contact information, reported issues and problems in accordance with company guidelines and external
regulatory requirements. May collaborate with other internal groups to respond to product inquiries and issues. May directly answer
telephone “hot line” and written or Internet-based inquiries regarding company products. Individuals whose primary responsibility is
interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service
functions should be matched to Customer Service.
Manufacturing Quality Control - Quality Technician MF.QCQT.P2 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
company standards regulations. The Quality Technician focus specializes in the chemical and physics analysis activities of high
complexity on raw materials and finished products. Prepare standard solutions and keep control of the results and materials and
reagents. This job family is in the professional level category and works independently with flexibility and authority over daily work
Manufacturing Quality Control - Quality Technician MF.QCQT.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
company standards regulations. The Quality Technician focus specializes in the chemical and physics analysis activities of high
complexity on raw materials and finished products. Prepare standard solutions and keep control of the results and materials and
reagents. This job family is in the support level category and the focus is on completing tasks or activities supporting
Manufacturing Quality Control - Receiving MF.QCRI.S1 Performs inspection of purchased parts, materials, components and equipment as materials are received from vendors or
Inspector - Manufacturing subcontractors. Determines or assists in determining methods, sequences and procedures necessary for inspection. Works from
drawings, sketches and specifications. Adapts inspection measuring devices and procedures where necessary.
Manufacturing Manufacturing - Other Area - Multi- MF.ZZMF.M1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
Focus - Manufacturing quality, and cost targets. The Other Area is reserved for employees who cannot be matched to any other Areas available within a
given Function. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area or function
description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the management level category
Manufacturing Manufacturing - Other Area - Multi- MF.ZZMF.P1-6 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the professional level category

Job Descriptions
collaboration.
Manufacturing Manufacturing - Other Area - Multi- MF.ZZMF.S1-5 The Manufacturing function is responsible for activities related to the operation and production of goods while achieving speed,
description; or (2) span multiple disciplines, products, or focuses of expertise. This job family is in the support level category and
similar duties.
Marketing Advertising & Promotions - Head of MK.APPG.E1-4 Head of Advertising & Promotions leads the Advertising & Promotion area for the entire firm. Responsible for developing
Advertising & Promotions - advertising and sales promotion plans and policies for the organization. Directs preparation of marketing, advertising, and sales
Corporate - Executive promotion material. Reviews and evaluates all advertising and sales promotion ideas and materials. Manages external vendors.
Marketing Channel Marketing - Head of MK.CMHC.E1-4 Head of Product Management leads the Product Management area for the entire firm. Is responsible for oversight of the product
Product Management - Corporate - strategy, roadmap and lifecycle of the company’s entire product portfolio. If role is responsible for software and/or hardware
Executive products only match to Head of Technology Product Management - Corporate. Single incumbent position. Select Corporate for
Marketing Channel Marketing - Head of MK.CMTC.E1-4 Head of the Trade / Channel Marketing area for the entire firm. Develops and implements trade marketing strategies that will ensure
Trade/Channel Marketing - the maximum benefit that is gained from promotional spending within multiple channels. Acts as the liaison between Sales,
Corporate - Executive Marketing, and Promotions to ensure communication of all programs to Marketing and Field Sales. Consults on a national level with
retailers and company's senior management on addressing consumer trends and needs. Single incumbent. Select Corporate for
Marketing Creative Services - Head of Creative MK.CSCD.E1-2 Head of Creative Services leads the Creative Services area for the entire firm. Leads the team of artists, copywriters, photographers
Services - Corporate - Executive and videographers who develop the content used in all marketing advertising and communications. Works closely with Marketing
and Brand Managers to develop creative advertising strategies to maximize sales. Single incumbent position. Select Corporate for
Marketing Creative Services - Creative Services MK.CSMF.E1-4 Responsible for overseeing Creative Services area in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
- Executive - Executive or is one of several executives responsible for oversight of the area at the Corporate level. Leads the team of artists, copywriters,
photographers and videographers who develop the content used in all marketing advertising and communications. Works closely
with Marketing and Brand Managers to develop creative advertising strategies to maximize sales. Select Corporate, Group or
Marketing Digital Marketing - Head of Digital MK.DIDD.E1-4 Head of the Digital/Online Marketing area for the entire firm. Responsibilities include overseeing internet and digital marketing
Marketing - Corporate - Executive programs, e-mail marketing, e-commerce marketing, online advertising, web analytics, search engine optimization, viral marketing,
Corporate social media presence and overall website strategy. Integrates online marketing efforts with overall Corporate marketing
campaigns and brand imaging. Responsible for developing long-range online marketing plans for the company, translating the
overall strategy into tactical plans to achieve the company’s goals and objectives. Single incumbent position. Select Corporate for
Marketing Digital Marketing - Digital MK.DIMF.E1-4 Responsible for overseeing Digital Marketing in a sub-part of the overall organization (e.g., Group, Region, Division, Country), is
Marketing - Executive - Executive one of several executives responsible for oversight of the area at the Corporate level, or for a particular product line. Responsibilities
may include overseeing internet and digital marketing programs, e-mail marketing, e-commerce marketing, online advertising, web
analytics, search engine optimization, viral marketing, Corporate social media presence and overall website strategy. Select
Marketing General - Head of Product MK.GLHC.E1-4 Head of Product Development leads the Product Development area for the entire firm. Responsible for the development of new
Development - Corporate - products from the generation of the product concept to the introduction to the market. Evaluates market potential of new products.
Executive Coordinates the efforts of marketing, design, and production to test and develop new products. If responsible for Software and/or

Job Descriptions
Hardware Product Development, match to Development Engineering - Corporate. Single incumbent position. Select Corporate for
Marketing General - Top Marketing - Corporate MK.GLHD.E1-5 Top executive responsible for overseeing the overall marketing function for the entire firm. Responsibilities include overseeing
- Executive product marketing, assessment of existing and potential markets, evaluation of pricing strategies, telemarketing (if applicable),
marketing communications, channel marketing, online marketing, brand management and possibly public relations, product
education and contract administration. Responsible for developing long-range marketing plans for the company, translating the
overall strategy into tactical plans to achieve the company’s goals and objectives. If incumbent is responsible for overseeing both the
marketing and sales functions, match to Top Marketing and Sales - Corporate. If responsible for a Group/Region or a
Division/Country match to Top Marketing - Business Unit and select the correct Executive Scope of Responsibility. If responsible
for a sub-part of the Corporate function, but not a match to any other role in the marketing function, match to Marketing - Executive.
Marketing General - Top Marketing - Business MK.GLMB.E1-4 Top executive responsible for overseeing the overall marketing function at a business unit (e.g., group, region, division, country).
Unit - Executive Responsibilities include overseeing product marketing, assessment of existing and potential markets, evaluation of pricing strategies,
telemarketing (if applicable), marketing communications, channel marketing, online marketing, brand management and possibly
public relations, product education and contract administration for the business unit. Responsible for developing long-range
marketing plans for the company, translating the overall strategy into tactical plans to achieve the company’s goals and objectives.
Make sure to select Group or Division for Executive Scope of Responsibility. Single incumbent at each business unit.
Marketing General - Marketing - Executive - MK.GLMF.E1-4 Responsible for overseeing Marketing areas but is not a match to the Top Marketing role or any of the Marketing function Head
Executive roles. Responsibilities may include overseeing product marketing, channel marketing, online or digital marketing, telemarketing for
the organization (if applicable), assessment of potential markets, development of pricing strategies, marketing communications and
definition of promotional activities. If incumbent is responsible for a Group/Region match to Top Marketing - Business Unit and
select Group for Executive Scope of Responsibility, if incumbent is responsible for a Division/Country match to Top Marketing -
Business Unit and select Division for Executive Scope of Responsibility.
Marketing General - Head of Marketing MK.GLSC.E1-4 Head of the Marketing Services area for the entire firm. Responsible for all marketing services including areas supporting business
Services - Corporate - Executive management and marketing. Key areas may include market research, media, consumer information, consumer promotions, and
package design and graphics. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Marketing Market Research - Head of Market MK.MRHC.E1-4 Head of the Market Research area for the entire firm. Responsible for developing and driving market research programs to support
Research - Corporate - Executive the organization’s marketing efforts. Oversees the collection and analysis of sales and trend data and market intelligence. Includes
the acquisition and development of syndicated data along with new data sources while ensuring data quality. Provides analysis and
insight that promotes sales growth and opportunities. Studies and selects outside research firms. Single incumbent position. Select
Marketing Market Research - Head of MK.MRIC.E1-2 Head of the Customer Insights focus for the entire firm. Leads all activities required for building and enhancing customer
Customer Insights - Corporate - partnerships. Provides insights and makes leadership aware of emerging consumer trends. Accountable for creating and leading
Executive strategic plan to leverage customer insights. Ensures insights are translated into actionable items for sales and marketing to improve
business results. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Marketing Market Research - Market Research MK.MRMF.E1-4 Responsible for overseeing Market Research in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is
- Executive - Executive one of several executives responsible for oversight of the area at the Corporate level. Responsible for developing and driving market
research programs to support the organization’s marketing efforts. Oversees the collection and analysis of sales and trend data,
market intelligence, and other information. Includes the acquisition and development of syndicated data along with new data sources
while ensuring data quality. Provides analysis and insight that promotes sales growth and opportunities. Studies and selects outside
research firms. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Marketing Product Marketing - Head of Brand MK.PMBD.E1-4 Head of the Brand Management area for the entire firm. Develops and drives long-range strategic plans and oversees the
Management - Corporate - Executive development of annual marketing and business plans for the Corporate and/or product brands. Responsible for all sponsorships and
major global promotions for the Corporate brand. Works with brand managers, internal resources and outside advertising agencies to
meet the stated business plans. If responsible for a single brand or multiple brands, but not entire portfolio of brands match to either

Job Descriptions
Brand Management-Large Brands or Brand Management-Small Brands. Single incumbent position. Select Corporate for Executive
Marketing Product Marketing - Brand MK.PMBX.E1-4 Responsible for overseeing Brand Management in a sub-part of the overall organization (e.g., Group, Region, Division, Country), is
Management - Executive - Executive one of several executives responsible for oversight of the area at the Corporate level, or for a particular product line. Develops long-
range strategic plans for brand products or services and oversees the development of annual marketing and business plans for the
organization. Directs the activities of Brand Managers, internal resources and outside advertising agencies to meet the stated
business plans. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Marketing Product Marketing - Head of MK.PMCD.E1-4 Head of Category Management focus for the entire firm. Using the category management process, provides strategic input into the
Category Management - Corporate - development of account plans (category and brand level), advance analytics of sales data, and interprets consumer research in
Executive providing recommendations to drive category/company brands, increase revenues, and enhance profitability. Responsible for driving
strategic category management and shopper marketing by establishing, maintaining and nurturing effective relationships with key
external partners. May include responsibility for P&L management related to a particular category. Single incumbent position.
Marketing Product Marketing - Brand MK.PMLC.E1-2 Brand Management Large Brands leads Brand Management for a large product or Group of products (over $500 Million). Develops
Management Large Brands - long-range strategic plans for assigned brand(s) or service(s), and manages the development of annual product marketing and
Executive business plans. Single incumbent position at Corporate, or each Group or Division. If responsible for brands with revenue of $500
million or less match to Brand Management-Small Brands.
Marketing Product Marketing - Head of Loyalty MK.PMLP.E1-2 The Head of Loyalty/Rewards Programs focus for the entire firm. Specializes in analyzing data related to loyalty/reward marketing
/ Rewards Programs - Corporate - programs and initiatives. Performs statistical modeling to predict member behavior and devises programs to optimize the return on
Executive investment in customer loyalty programs. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Marketing Product Marketing - Market Access - MK.PMMA.E1-4 Responsible for overseeing and planning the various business opportunities for accessing new and existing markets with company
Executive - Executive products in Life Sciences or Medical Device companies for a sub-part of the overall organization (e.g., Group, Region, Division,
Country), is one of several executives responsible for oversight of the area at the Corporate level, specific therapeutic area or
product line. Responsibilities include developing long term strategy plans and implementation for market functional areas including
patient access programs, market access and payer strategy, managed markets, government markets and other trade and strategic
opportunities. Collaborates with marketing and sales to develop a payer value proposition for company products, therapy areas, and
the wider healthcare market. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Marketing Product Marketing - Head of Market MK.PMMC.E1-2 Top executive responsible the Market Access focus for the entire firm at Life Sciences or Medical Device companies. Responsible
Access - Corporate - Executive for overseeing and planning the various business opportunities for accessing new and existing markets with company products on a
global basis; including developing long term strategy plans and implementation for market functional areas including patient access
programs, market access and payer strategy, managed markets, government markets and other trade and strategic opportunities.
Collaborates with marketing and sales to develop a payer value proposition for company products, therapy areas, and the wider
healthcare market. This includes organizations with operations in only one country. If incumbent is responsible for overseeing the
market access function in a sub-part of the overall organization (e.g., Group, Region, Division, Country), is one of several
executives responsible for oversight of the area at the Corporate level, therapeutic area, product line, or is one of several executives
responsible for overseeing the function at the Corporate level, match to Market Access. Single incumbent position. Select Corporate
Marketing Product Marketing - Product MK.PMMF.E1-4 Responsible for overseeing the Product Marketing area in a sub-part of the overall organization (e.g., Group, Region, Division,
Marketing - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for developing and
executing marketing plans, initiatives, promotions, and communications related to specific products and services. Defines
competitive market requirements and opportunities, and provides ongoing marketing support that ensures the competitiveness of
existing products. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Marketing Product Marketing - Brand MK.PMSC.E1-2 Brand Management Small Brands leads Brand Management for a small product or group of products (below $500 million) for a
Management Small Brands - Division, Group, or for the entire firm. Develops long-range strategic plans for assigned brand(s) or service(s), and manages the

Job Descriptions
Executive development of annual product marketing and business plans. Single incumbent position at Corporate, or each Group or Division. If
responsible for brands with revenue of more than $500 million match to Brand Management-Large Brands.
Marketing Product Marketing - Head of Online MK.PMTC.E1-5 Top Online Merchandising leads the Online Merchandising area for the entire firm. Responsible for leading the firm-wide strategy
Merchandising - Corporate - for presenting new or existing online product launches. Responsibilities often include leveraging product insights and overall sales
Executive data, to inform strategic product and content decisions which generate results and increase revenue. Single incumbent position.
Marketing Sales & Marketing - Top Sales & MK.SMHD.E1-5 Top executive responsible for overseeing both the marketing and sales functions for the entire firm. Responsibilities may also
Marketing - Corporate - Executive include overseeing business development and the company’s service and support functions. If incumbent is responsible for
overseeing marketing only, match to Top Marketing - Corporate. If incumbent is responsible for overseeing sales only, match to Top
Sales - Corporate. If responsible for a Group/Region or a Division/Country match to Top Sales & Marketing - Business Unit and
select the correct Executive Scope of Responsibility. If responsible for a sub-part of the Corporate function, but not a match to any
other role in the sales or marketing functions, match to Sales & Marketing - Executive. Single incumbent position. Select Corporate
Marketing Sales & Marketing - Top Sales & MK.SMMB.E1-4 Top executive responsible for overseeing both the marketing and sales functions at a business unit (e.g., group, region, division,
Marketing - Business Unit - country). Responsibilities may also include overseeing business development and the company’s service and support functions. If
Executive responsible for overseeing marketing only, match to Top Marketing - Business Unit. If responsible for overseeing sales only, match
to Top Sales - Business Unit. Make sure to select Group or Division for Executive Scope of Responsibility. Single incumbent at
each business unit.
Marketing Sales & Marketing - Sales & MK.SMMF.E1-4 Responsible for overseeing Sales & Marketing areas but is not a match to the Top Sales & Marketing role or any of the Sales or
Marketing - Executive - Executive Marketing Head roles. Responsibilities may also include overseeing business development and the organization’s service and
support functions. If incumbent is responsible for overseeing marketing only, match to Marketing Executive. If incumbent is
responsible for overseeing sales only, match to Sales - Executive. Select Corporate, Group or Division, as appropriate for each
Marketing Marketing - Other Area - Multi- MK.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Marketing function. Select Corporate, Group
Marketing Advertising & Promotions - MK.APAV.M2-6 Oversees the planning, development and execution of promotional and marketing campaigns. Manages a team or teams of
Advertising - Infrastructure marketers, media buyers and campaign managers/planners and provides support for external advertising and promotional activities.
Identifies target markets, outlines goals and sets budgets for the various campaigns. Role may be for internal marketing or as a
service role for other companies (e.g., ad agency). Selects, develops and evaluates personnel ensuring the efficient operation of the
function.
Marketing Advertising & Promotions - MK.APAV.P1-6 Supports the development and execution of advertising and external marketing activities, including coordination of resources,
Advertising - Infrastructure content generation and deployment for planned marketing campaigns. Focus may be on a specific product/product line or program.
Role may be for internal marketing or as a service role for other companies (e.g., ad agency).
Marketing Advertising & Promotions - Events / MK.APES.M2-6 Develops objectives and strategies for the overall effectiveness and execution of marketing events, such as trade shows and/or
Trade Shows - Infrastructure customer related events. Manages and executes projects and marketing plans intended to maximize company exposure and produce
sales leads. Determines show participation and calendar of events. Works with internal/external resources to obtain needed materials
and services. Determines selection and training of staff. Directs exhibit design program including production. Negotiates contracts
and manages relationships with outside vendors. Prepares ROI evaluations of events. Selects, develops, and evaluates personnel to
Marketing Advertising & Promotions - Events / MK.APES.P1-6 Plans and executes marketing events, such as trade shows and customer related events. Coordinates logistics, including registration
Trade Shows - Infrastructure and attendee tracking, presentation and materials support and pre- and post-event evaluations. Procures and coordinates vendor
services. Coordinates facility, exhibit set-up, equipment and catering requirements. Provides on-site event support. May research
potential event locations and evaluate alternatives. Employees with routine administrative duties should be matched to
Administrative Support.
Marketing Advertising & Promotions - Media MK.APMB.M2-6 Oversees the selection, negotiations of marketing channels (e.g., billboard, TV, digital banner, radio) to launch/promote products

Job Descriptions
Buyer - Infrastructure and services, adhering to an assigned budget. Manages research into marketing channels to decide where target is, looking for ways
to reach them. Oversees tracking of advertising spend and purchase effectiveness.
Marketing Advertising & Promotions - Media MK.APMB.P1-6 Plans and negotiates procurement of targeted time and space for broadcast, print and online media advertising for company
Buyer - Infrastructure marketing. Evaluates effectiveness and cost of various media outlets and recommends best alternatives for increasing company
visibility, brand awareness and sales growth. Role may be for internal marketing or as a service role for other companies (e.g., ad
agency).
Marketing Advertising & Promotions - Multi- MK.APMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Advertising & Promotions - Multi- MK.APMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Advertising & Promotions - MK.APPR.M1-6 Oversees developing sales promotion plans and policies (e.g., discounts, samples, gifts, rebates, coupons, sweepstakes, and contests)
Promotions - Infrastructure to incentivize point-of-purchase. Directs promotion programs to align with defined company marketing and sales strategy, setting
length and timing of promotions. May analyze and measure program effectiveness and quantify revenue generated from executed
programs.
Marketing Advertising & Promotions - MK.APPR.P1-6 Design and propose promotion activities (e.g., discounts, samples, gifts, rebates, coupons, sweepstakes, and contests) to incentivize
Promotions - Infrastructure point-of-purchase and that are aligned with marketing and sales goals. Work with legal and insurance areas to ensure requirements
are met. Perform research and forecast promotion revenue streams. May assist in developing scripts and training employees on
promotion specifics.
Marketing Advertising & Promotions - MK.APSP.M2-6 Oversees activities related to the coordination and negotiation of external sponsorships and/or corporate sponsorship opportunities
Sponsorship - Infrastructure for events, activities and/or teams. Collaborates with marketing, finance and event production colleagues to brainstorm sponsorship
opportunities, plan sponsored events and determine sponsorship needs and budgets. Delegates responsibilities to sponsorship
managers and serves as escalation point for sponsorship contract and agreement disputes. Selects, develops and evaluates personnel
ensuring the efficient operation of the function.
Marketing Advertising & Promotions - MK.APSP.P1-6 Responsible for coordinating, negotiating and securing external sponsorships and/or corporate sponsorship opportunities for events,
Sponsorship - Infrastructure activities and/or teams. Coordinates with marketing, finance and event production colleagues to determine sponsorship needs and
budgets. Solicits sponsorships from external companies and seeks out corporate sponsorship opportunities for the organization.
Negotiates contract and agreement terms.
Marketing Channel Marketing - Channel MK.CMCM.M2-6 Oversees channel marketing objectives, strategies, measurement and evaluation of company distribution programs. Monitors and
Marketing - Infrastructure directs the development of company product distribution programs. These activities may include planning, developing, and
implementing programs for distributors, reseller, international promotions and marketing. Works closely with sales and product
marketing management to ensure effective marketing of products through effective channels.
Marketing Channel Marketing - Channel MK.CMCM.P1-6 Develops, designs and implements company product marketing and distribution programs tailored to the most effective channel and
Marketing - Infrastructure methods available to meet the needs of targeted customers. Creates marketing strategies, resources and campaigns targeting
company’s resellers, system integrators, VARs, independent vendors, partners, OEMs, private labelers and distributors. Evangelize
and champion product distribution objectives. May design and organize partner events, conferences and meetings. May contribute
marketing messaging to help customize online promotion efforts. May design and implement measurements to analyze program
effectiveness and quantify revenue generated from executed channel programs.
Marketing Creative Services - Copywriting - MK.CSCP.M2-6 Oversees the creation and editing of written marketing and advertising copy including promotional materials, brochures, slogans,
Infrastructure jingles, taglines and other marketing communications. Delegates responsibilities and provides guidance and oversight to team of
copywriters. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Marketing Creative Services - Copywriting - MK.CSCP.P1-6 Responsible for creating and editing written marketing and advertising materials. Creates copy to promote and create awareness for
Infrastructure the organization’s brand including promotional materials, brochures, slogans, jingles, taglines and other marketing communications.
Proofreads, edits and fact-checks marketing communications prior to publication.
Marketing Creative Services - Marketing MK.CSCW.M2-6 Manages company information (e.g., application papers, product descriptions, data sheets, specification books, conference
Publication - Content Writing - presentations, and brochures) keeping it updated, informative, and appealing. Oversees the writing, editing, and authenticating of

Job Descriptions
Infrastructure technical and promotional materials, and other company information vehicles. Manages analysis and data interpretation to determine
appropriate syntax, style, and grammatical usage. Oversees clean up of outdated content.
Marketing Creative Services - Marketing MK.CSCW.P1-6 Oversees writing, editing and authenticating of technical and promotional materials including application papers, product
Publication - Content Writing - descriptions, data sheets, specification books, conference presentations and brochures. May also create content for Internet-based
Infrastructure communications. Analyzes and interprets data to determine appropriate syntax, style and grammatical usage required for documents.
Prepares multimedia presentations. Selects graphics to be incorporated in literature. See also, Creative Services - Copywriting focus
if responsible for writing and editing creative advertising copy including slogans, jingles, and taglines.
Marketing Creative Services - Graphic Design - MK.CSDB.M2-6 Manages the company's graphic services. Oversees the preparation of technical illustrations, design procedures, graphics,
Infrastructure photography, and other printing. Manages the work of graphic illustrators and the use of outside graphic services. Reviews bids,
arranges purchase orders, and evaluates the quality of vendor service. Works with marketing to implement new design and projects.
Ensures accurate representation of company logo and brand name. Selects, develops, and evaluates personnel to ensure the efficient
Marketing Creative Services - Graphic Design - MK.CSDB.P1-6 Develops and creates concepts and visual ideas for all forms of communication, advertising and promotional materials. Leads
Infrastructure information gathering with marketing, sales and other departments to support company-wide creative objectives. Provides creative
leadership on issues relevant to technical graphic design. Works with product managers and others as necessary to gain
understanding of technical issues. See also, Digital Marketing - Web UX Designer focus if responsible for planning and creating
visual solutions to communicate product or service on web.
Marketing Creative Services - Graphic Design - MK.CSDB.S1-5 Plans layouts and prepares line illustrations, slides, posters and charts, displays and printed documents for presentations. Designs
Infrastructure layout documents and promotional literature and prepares them for printing. Works with graphic designers to provide workflow
support. Develops and maintains knowledge of alternative production techniques and resources. Supports image and brand
recognition requirements.
Marketing Creative Services - Desktop MK.CSDP.P1-6 Creates documents and products (e.g. reports, proposals, newsletters) using publishing software to format text, data, photographs,
Publishing - Infrastructure charts, and other visual elements ensuring that these elements work together on each page. Review page proofs for design and
errors. Determines text sizes and fonts in the final publication. Collaborates with writers, editors, and artists for content and design.
Marketing Creative Services - Desktop MK.CSDP.S1-5 Uses computer-based tools to format and prepare camera-ready copy of company documents (newsletters, annual reports, product
Publishing - Infrastructure flyers, trade ads, tradeshow posters, technical bulletins) that conform to established quality standards. Creates original, electronic
illustrations from writers' specifications. Prepares printers' instructions and other necessary forms for official release of documents.
Requires knowledge and application of multi-media tools including web, video and CD-ROM formats.
Marketing Creative Services - Multi-Focus - MK.CSMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Creative Services - Multi-Focus - MK.CSMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Digital Marketing - Ad Scheduling - MK.DIAD.M2-6 Oversees the strategy, negotiating, and scheduling of digital advertising (social media, web based) placement. Leads effort for
Infrastructure collection and analysis of channel mix and campaign performance. Approves and oversees ad briefs and manages media plan to
keep on budget. Provides client service support to advertisers.
Marketing Digital Marketing - Ad Scheduling - MK.DIAD.P1-6 Processes and schedules web-based advertising on company web sites in addition to interacting with sales representatives and
Infrastructure advertisers. Schedules and downloads the electronic advertisements and perform edits, as necessary. Provides client service support
to advertisers.
Marketing Digital Marketing - Content Curator MK.DICC.M2-6 Manages the vetting and cataloging of audio, video, or other digital media content for online delivery platforms. Oversees the
- Infrastructure creation of customized collections to provide a unique customer experience for targeted audiences.
Marketing Digital Marketing - Content Curator MK.DICC.P1-6 Vets and catalogs audio, video and/or other digital media content for online delivery platforms. Creates customized collections to
- Infrastructure provide a unique customer experience for targeted audiences. This position is typically found in a digital media environment
including entertainment and e-commerce applications.
Marketing Digital Marketing - Digital Media MK.DIDM.M2-6 Oversees the development and launch of marketing efforts for the company through online media and platforms (e.g., social media
Content - Infrastructure platforms, emails, digital advertisements, and online videos). Manages concepts to provide visual, web-based marketing to promote

Job Descriptions
solutions to client needs. Manages a company or brand's online presence. Oversees back end metrics on success of marketing
efforts.
Marketing Digital Marketing - Digital Media MK.DIDM.P1-6 Develops and launches marketing efforts for the company through online media and platforms (e.g., social media platforms, emails,
Content - Infrastructure digital advertisements, and online videos). Develops concepts to provide visual, web-based marketing to promote solutions to client
needs. Maintains a company or brand's online presence, guidance on content use.
Marketing Digital Marketing - Interactive / MK.DIIM.M2-6 Direct the development of a design framework for media and interactive technologies encompassing a reasoned approach, product
New Media - Infrastructure definitions, and accessibility. Lead the development and installation standards to efficiently scale content and installations across the
portfolio.
Marketing Digital Marketing - Interactive / MK.DIIM.P1-6 Creates, designs and develops framework for media and interactive technologies encompassing a reasoned approach, product
New Media - Infrastructure definitions, and accessibility. Develops and installs standards to efficiently scale content and installations across the portfolio.
Marketing Digital Marketing - Digital Media MK.DIIN.M2-6 Oversees the defining and implementation of programs with both online and offline media channels. Oversees Identifying new
Innovation - Infrastructure consumer insights and development of content strategy to build new digital capabilities to reach new customers. Manages signature
cross-brand opportunities relevant to specific market segments and categories.
Marketing Digital Marketing - Digital Media MK.DIIN.P1-6 Defines and implements programs with both online and offline media channels. Identifies new consumer insights and develops
Innovation - Infrastructure content strategy to build new digital capabilities to reach new customers. Builds signature cross-brand opportunities relevant to
specific market segments and categories.
Marketing Digital Marketing - Multi-Focus - MK.DIMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Digital Marketing - Multi-Focus - MK.DIMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Digital Marketing - Online MK.DION.M2-6 Directs the development of company e-commerce marketing programs and overall website strategy to maximize the brand
Marketing - Infrastructure presentation, consumer experience and support the integrated internet marketing strategy for the company. Manages the research,
analysis, and monitoring of financial, technological and demographic factors, and designs marketing plans to capitalize on market
opportunities. Represents consumer, marketing, and merchandising point of view to identify new business/content opportunities and
effectiveness of programs. Works with the development team for implementation and testing of all new functions/features. Manages
website strategy to optimize online and digital marketing tools and programs such as website customer interface, search
optimization (paid and natural search), affiliate marketing, email marketing, online shopping channels, blogs and vlogs. Forms
online content partnerships, measures web usage/trends and manages vendor relationships. May direct advertising programs both
online and offline. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Marketing Digital Marketing - Online MK.DION.P1-6 Develops and implements internet marketing strategies to optimize the online user experience, increase marketing effectiveness and
Marketing - Infrastructure improve customer satisfaction. Executes online and digital marketing programs such as search optimization (paid and natural
search), affiliated marketing, social networking, and viral marketing to create “buzz,” drive traffic and generate sales. Gathers and
translates ideas into profitable, promotional marketing campaigns. Administers and executes online promotions. Conducts analysis
for program effectiveness and uses the findings for market site enhancements and to leverage optimization of all programs. Works
with corporate marketing team to maximize existing marketing initiatives and develop new ones.
Marketing Digital Marketing - Search Engine MK.DISE.M2-6 Develops strategies and oversees the implementation of initiatives to increase search engine traffic to the company’s website.
Optimization - Infrastructure Oversees the research and analysis of site traffic, site architecture and page content and evaluates recommendations to optimize
search results to assure accomplishment of objectives. Ensures that optimization opportunities are identified and initiatives taken to
increase search engine ranking. Directs search engine performance tracking and assesses search outcomes related to sites or
advertising/marketing campaigns. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Marketing Digital Marketing - Search Engine MK.DISE.P1-6 Implements strategies to increase search engine traffic to the company’s website through SEO techniques such as title and
Optimization - Infrastructure meta tagging, indexing, link building, keyword ranking and overall site architecture and content optimization. Monitors and
analyzes site performance and reviews tracking metrics to provide solutions to increase search engine ranking. Researches and
evaluates new traffic trends and identifies new optimization opportunities. Assesses search outcomes related to sites or
advertising/marketing campaigns.

Job Descriptions
Marketing Digital Marketing - Social Media MK.DISM.M2-6 Manages the development, implementation, and coordination of internal and external social media strategies, with the goal of
Relationships - Infrastructure establishing and maintaining a favorable image of the company with investors, potential customers, employees and the public.
Consults with internal and external partners in order to project the corporate message to both external and internal audiences through
social media channels; oversees the analysis of responses to social media activities and makes recommendations. Represents the
company message to online communities, media, analysts and the general public at large. Selects, develops and evaluates personnel
to ensure the efficient operation of the function. Incumbents whose primary role is leading teams focused on designing and
executing marketing campaigns and materials using social media should be matched to Online Marketing.
Marketing Digital Marketing - Social Media MK.DISM.P1-6 Communicates the corporate image or products through social media networks and tools. Monitors company online communities
Relationships - Infrastructure and presence. Makes initial responses to inquiries, complaints, comments and other contacts generated through social media and
coordinates escalations or further communications; analyzes responses to social media activities and makes recommendations.
Represents the company message to online communities, media, analysts and the general public at large. Maintains and builds
relationships with social network influencers to create marketing opportunities and drive favorable “buzz” and coverage. Writes,
edits and produces social network page, blog and microblogging content for internal and external communications. Individuals
whose primary role involves designing and executing marketing campaigns and materials using social media should be matched to
Online Marketing.
Marketing Digital Marketing - Web Analytics - MK.DIWA.M2-6 Directs the development of customer experience assessment tools focused on customer web behavior patterns. Develops solutions to
Infrastructure enhance visitor experience, maximize existing and potential revenue opportunity and to optimize business results. Identifies business
objectives and reporting requirements of internal customer, oversees the reporting and analysis of key metrics. Guides improvement
efforts for company website using behavioral analysis. Provides market intelligence and statistics to internal partners aligned with
business objectives to develop actionable recommendations and forecasting models. Creates an evolving web analytics strategy and
manages dashboard reporting, quality tracking and software measurement tools. Typically requires proficiency in web analytics
applications, strong database skills and technical understanding of website architecture. Selects, develops, and evaluates personnel
ensuring efficient operation of the function.
Marketing Digital Marketing - Web Analytics - MK.DIWA.P1-6 Studies website behavior patterns using site metric tools to analyze and optimize business results and user experience. Uses
Infrastructure quantitative data gathered with software measurement tools, traffic extracts, click streams and drill-downs to develop an
understanding of customer behavior, demographics and lifecycle. Coordinates report requirements with internal customers to meet
business objectives. Applies statistics-based market intelligence to business issues and formulates recommendations. Typically
requires proficiency in web analytics applications, strong database skills and technical understanding of website architecture.
Marketing Digital Marketing - Web Creative / MK.DIWC.M2-6 Leads the creative team in the development and implementation of design concepts, graphic images, and branding of company
Editor / Writer - Infrastructure products for web-based communications and promotions. Develops strategy and execution with other business groups including
sales, marketing, technology, and business development. Directs the vision of the website. Defines staffing and budget requirements
for a web-creative organization. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Marketing Digital Marketing - Web Creative / MK.DIWC.P1-6 Serves as a content review specialist by maintaining the consistency of written copy for company web products and setting editorial
Editor / Writer - Infrastructure style. Edits, writes and enhances copy to meet established tone and style requirements. Serves as communicator to design
community with current and complete information. Provides continuing content development and ensures consistency of web site.
Undertakes HTML editing and proofreading web pages. Works internally with team members and programming, as well as external
web site development teams. All levels of this job family require outstanding writing and editing skills, as well as sound working
knowledge of current web content development practices.
Marketing Digital Marketing - Web Producer - MK.DIWP.M2-6 Manages the development of editorial content and makes technical and content decisions for assigned programs. Leads online
Infrastructure production teams and is accountable for the financial results of assigned programs. Oversees the website’s overall content,
application, and development. Provides and maintains the “creative vision” of web programs by determining and implementing the
program’s technical design. Works on key programs and demonstrates proven experience developing and directing online programs
and sites. Maintains the organization’s vision by serving as interdisciplinary liaison between web-based programs and other areas of
the company, such as marketing, IT, finance and business development. Selects, develops, and evaluates personnel to ensure the
efficient operation of the function. Sometimes called Executive Producer.

Job Descriptions
Marketing Digital Marketing - Web Producer - MK.DIWP.P1-6 Generally considered the “creative vision” of online products. Provides content development, technical orientation and user
Infrastructure perspective to online products, services, and communities by guiding and ensuring consistency throughout the site by following
company image and quality standards. Oversees planning and execution of web projects, production schedules, and quality
assurance. Teams with creative and technical leads to manage strategy. Manages the production of online content from product
concept through completion, including product updates and revisions. Serves as a liaison among marketing, strategic alliances,
product management and product development to integrate a variety of content and to achieve a consistent, successful product for
the user. May interact with third party technology. At the highest levels in the family, may oversee work performed by others and
serve as inspiration to the direction of the unit while not managing people.
Marketing Digital Marketing - Web UX MK.DIWU.M2-6 Oversees the development and proper operation, user experience, and functionality of a commercial website. Manages the design for
Designer - Infrastructure web page layout, content, user interface graphics, icons, and infrastructure for product release and web-hosted product offering.
Oversees maintenance and usability testing as well as website usage.
Marketing Digital Marketing - Web UX MK.DIWU.P1-6 Generally focused on the look, feel, operation, user experience and functionality of a commercial website. Creates internal/external
Designer - Infrastructure company web pages including graphics, animation and functionality. Designs web page layout and online content, user interface
graphics, icons, color schemes, content and infrastructure for new product release and new web-hosted product offering. Performs
development and maintenance programming for web pages and web applications. Performs web usability testing. Partners with Web
Administrator to implement pages or applications into production. Assures web server and site technical performance. Develops,
assesses and communicates website usage and security policies and standards. Provides technical assistance to Site Administrators.
May assist in the planning of overall company strategy involving Internet usage. May make hardware and/or software purchasing
recommendations or decisions regarding web development. May perform overall administration of sites at a company-wide level.
Requires knowledge of commercial internet/web tools and protocols.
Marketing Marketing - General - Multi-Focus - MK.GLMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Marketing - General - Multi-Focus - MK.GLMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Marketing - General - Multi-Focus - MK.GLMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Market Research - Consumer Insight MK.MRCI.M2-6 Responsible for the design, execution, analysis and reporting of consumer insight projects to drive the operational and creative
- Infrastructure strategies. Consumer insight is used in various functions in a company, from product development to customer service to drive
consumer behavior or predict future buying patterns. Selects, develops and evaluates personnel to ensure the efficient operation of
the function.
Marketing Market Research - Consumer Insight MK.MRCI.P1-6 Uses internal and external data regarding consumer behavior to predict future buying patterns and behaviors of various products and
- Infrastructure brands. Analyzes data, behavioral studies and product testing to understand customer preferences. Devises creative solutions to
complex challenges and demonstrates ability to conduct rigorous analysis that develop actionable recommendations. Evaluates and
optimizes advertising to execute strategic direction for product innovation. Utilizes best practices for unlocking consumer insights
and leverages them to develop new product opportunities. Collaborates across functions to help develop or advance a product and/or
brand portfolio.
Marketing Market Research - Market Research MK.MRMR.M2-6 Monitors the research and analysis of the company's markets, competition, and product mix. Conducts research studies and makes
- Infrastructure presentations on new market areas and future market conditions. Analyzes the competitive environment sales records, market
penetration, market potential, and future trends and makes recommendations based on findings. Selects, develops, and evaluates
Marketing Market Research - Market Research MK.MRMR.P1-6 Provides support for the product marketing function through research and analysis of the company's markets, competition and
- Infrastructure product mix. Researches and makes presentations on new market areas. Analyzes the competitive environment and future trends and
makes recommendations based on findings. May publish regular updates on market conditions to track company progress in
specialized market niches or product technology disciplines. Incumbents whose primary duty is conducting user experience research
studies should be matched to User Experience Researcher.

Job Descriptions
Marketing Market Research - User Acquisition MK.MRUA.M2-6 Oversees activities related to the analysis of data from marketing campaigns and activities to optimize marketing performance, drive
- Infrastructure growth and improve ROI. Reviews key performance indicators such as customer acquisition rates, page visits, downloads and
conversion rates. Interprets results for internal stakeholders and works with marketing colleagues to make data-driven marketing
recommendations and implement effective strategies across marketing channels to attract new customers and retain current
customers. Collaborates with product development, marketing and finance colleagues to determine analytics needs, plan data
gathering activities and capture required internal and external data. Selects, develops and evaluates personnel ensuring the efficient
Marketing Market Research - User Acquisition MK.MRUA.P1-6 Analyzes data from marketing campaigns and activities to optimize marketing performance, drive growth and improve ROI.
- Infrastructure Conducts statistical analysis on key performance indicators such as customer acquisition rates, page visits and downloads and
conversion rates. Analyzes performance data to attract and retain customers through data-driven marketing strategies. Collaborates
with product development, marketing and finance colleagues to capture required data. Supports and monitors marketing initiatives
to analyze and identify best practices and make recommendations to improve marketing effectiveness.
Marketing Market Research - User Experience - MK.MRUE.M2-6 Directs the design, strategy and execution of user research studies for insight on user behaviors, needs and preferences; provides
Infrastructure analysis and recommendations to design and development teams to support informed product decisions. Oversees research requests
and planning, defines methodologies and coordinates efforts of the user experience research team. May utilize both qualitative and
quantitative methods and analysis. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Marketing Market Research - User Experience - MK.MRUE.P1-6 Conducts research studies investigating user behaviors, needs and preferences for insight on user perspectives to support informed
Infrastructure product decisions. Works collaboratively with product development and user design teams to identify business and research goals.
Researches consumer behaviors through multi-dimensional analysis of geographies, customer types, product types, traffic sources
(e.g. mobile, tablet, desktop) and channels. May utilize both qualitative and quantitative methods and analysis. Monitors and
analyzes user adoption and measures the success of applications, new innovations and user experience designs. Summarizes and
communicates results to product stakeholders to influence design decisions. Plans research, defines methodologies, analyzes
findings and provides recommendations to relevant teams. Responsibilities may include activities such as piloting new features,
focus groups, usability testing and field studies.
Marketing Product Marketing - Brand MK.PMBM.M2-6 Responsible for defining, developing, and implementing the brand strategy for specific products, product lines, lines of business, or
Management - Infrastructure on a company-wide campaign basis. Applies consumer insights and market intelligence to the process of developing approaches to
linking a brand identity to the company and its products. Collaborates with business units, regions, and channels to understand their
market needs and links brand positioning to maximize customer loyalty and connection to the product and company. Establishes and
executes brand strategies and programs to achieve commercialization, profitability, business growth and market share objectives.
Partners with cross-functional teams to lead brand planning efforts and develop brand personality in conjunction with marketing,
product marketing, product management, market research and marketing communications functions. Selects, develops, and
Marketing Product Marketing - Brand MK.PMBM.P1-6 Designs and executes brand strategies for the company and identifies new opportunities for assigned products, product lines, lines of
Management - Infrastructure business, or on a company-wide campaign basis. Responsible for brand-level development including market analysis, product
acquisitions, and brand management. Manages marketing materials to establish product branding and messaging. Develops and
implements product education, publication and other promotional activities to communicate product positioning and lifecycle
development of products to customers. Applies consumer insight and market research to determine new marketing and product
opportunities. May work in partnership with cross-functional teams in linking the brand to efforts by marketing, product marketing,
marketing communications or other departments or units within the organization.
Marketing Product Marketing - Demand MK.PMDG.M2-6 Oversees the development of segmentation and targeted audiences in data-driven marketing campaigns. Collaborates internally to
Generation - Infrastructure build, test, send and track direct marketing campaigns. Oversees analyzing customer behavior and marketing campaign
effectiveness. Distills data for improvements to lead generation programs. May oversee a marketing dashboard of key performance
indicators.
Marketing Product Marketing - Demand MK.PMDG.P1-6 Responsible for the execution of lead generating electronic marketing promotions to effectively engage targeted audiences. Uses
Generation - Infrastructure prospect databases and demand generation/marketing automation technology to achieve objectives. Applies deep understanding of

Job Descriptions
company’s products, the competitive industry and company posture in the marketplace in responses to inquiries. Directs qualified
leads to sales team for appropriate follow-up and close. Creates reports and performs analyses from outreach/response tracking
vehicles including email, website response/inquiries, social media and direct messaging; may be responsible for tracking marketing
contributed revenue. Analyzes results of promotions and makes recommendations to refine efforts to better generate product
demand.
Marketing Product Marketing - Loyalty / MK.PMLP.M2-6 Responsible for creating and executing strategy for the company’s loyalty and rewards program that is intended to increase revenue
Rewards Programs - Infrastructure through customer retention. Partners with stores, merchandising and technology teams to create and implement program strategy.
Develops marketing strategies, events and programs that drive demand and customer retention, loyalty and customer value across all
channels. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Marketing Product Marketing - Loyalty / MK.PMLP.P1-6 Executes loyalty marketing and reporting initiatives. Coordinates loyalty program operations initiatives across platforms and
Rewards Programs - Infrastructure marketing channels. Synthesizes multiple sources of data to provide strategic recommendations for optimizing marketing programs,
enhancing and growing customer loyalty and driving sales. Utilizing client insights, translates business requirements into loyalty
program rules, processes and configurations. Prepares loyalty program performance reports, presentations. Analyzes all aspects of
the loyalty program’s performance. May be responsible for day-to-day loyalty program operations. Roles are typically part of credit
marketing areas of a retailer. Usually based on both proprietary credit usage as well as app usage.
Marketing Product Marketing - Marketing MK.PMMC.M2-6 Responsible for overseeing strategic planning, development and implementation and measurement of all marketing messaging
Communications - Infrastructure programs promoting business plans, management communications and the company products aligning with sales and business
objectives. Direct partnerships with management, business units, sales, outside agencies or other stakeholders for a unified
messaging strategy. Manage media placement decisions. Selects, develops, and evaluates personnel to ensure the efficient operation
of the function. See Public Relations, Trade Show/Events, Investor Relations or Employee Communications for possible other
matches.
Marketing Product Marketing - Marketing MK.PMMC.P1-6 Plans, develops and implements messaging for promotion of product awareness, business plans and management communications.
Communications - Infrastructure Partner with management, business units, or sales to leverage message. Develops, enhances or revises marketing collateral for web,
print or other media channels. Participates in media placement decisions. May work with outside agencies to build and execute a
media strategy. May function as editor for formal business communications. May design and implement measurements to analyze
messaging program effectiveness and quantify revenue generated from executed programs. If primary responsibility is development
of web content, match to Web Editor/Writer. If primary responsibility is development of internal employee communications, match
to Employee Communications.
Marketing Product Marketing - Multi-cultural MK.PMMM.M2-6 Oversees business opportunities across a specific ethnicity, typically an ethnicity outside of a country's majority culture. Implements
Marketing - Infrastructure and executes business plans focused on specific communities involving conceptualizing, targeting, creative development, packaging,
media planning and new product development. Guide teams on optimizing and executing marketing strategies focused on specific
multi-cultural ethnic groups.
Marketing Product Marketing - Multi-cultural MK.PMMM.P1-6 Identifies and researches potential business opportunities across multicultural customer populations (e.g., Hispanic). Implements
Marketing - Infrastructure and executes business plans focused on specific communities involving conceptualizing, targeting, creative development, packaging,
media planning and new product development. Optimizes and executes marketing strategies focused on specific multi-cultural
ethnic groups.
Marketing Product Marketing - Marketing MK.PMMO.M2-6 Oversees and defines marketing pipeline generation targets, including digital advertising spend and events marketing. Leads and
Operations - Infrastructure manages marketing programs, campaigns, events, webinars, social campaigns, and identifies trends across those campaigns and
working towards proactive campaign optimization. Manages automation around processes such as forms, website automation, etc.
Marketing Product Marketing - Marketing MK.PMMO.P1-5 Plans, organizes, executes, and oversees internal and external events for lead generation and client engagement, such as trade shows,
Operations - Infrastructure roundtables, and conferences, and internal educational and fun events. Creates, measures, analyzes, and reports on marketing
activities to provide visibility to pipeline health, and evaluate campaign return on investment. Develops and executes marketing and
sales materials; email templates, intro letters, customer packs. Provides recommendations that enhance future campaign performance
and measurements. Coordinate with marketing and sales operations teams to evaluate and continually improve the end-to-end
demand generation process, including campaign management, lead processing, lead scoring, lead follow up, lead nurturing, etc.

Job Descriptions
Marketing Product Marketing - Online MK.PMOM.M2-6 Defines, develops and oversees the implementation of merchandising strategies for the company’s online store/e-commerce site that
Merchandising - Infrastructure drive sales. Ensures positive brand recognition and customer experience. Works with cross-functional partners to design
promotional campaigns and other online initiatives. May develop short- and long-term traffic and promotions reporting. Analyzes
performance of existing online initiatives and makes recommendations to improve traffic and sales. Selects, develops and evaluates
Marketing Product Marketing - Online MK.PMOM.P1-6 Maintains product visibility on the company’s online store/e-commerce site. Optimizes website product categories based on metrics
Merchandising - Infrastructure such as sales history, search trends, seasonality and available inventory. Works with cross-functional partners to ensure that the
website is up-to-date and accurate with respect to graphics, promotions and products on a day-to-day basis. Tracks and may assist
with analyzing data related to search trends, customer buying patterns, online campaigns and promotions, etc. May recommend new
products based on customer search behavior. May coordinate with inventory department regarding inventory issues on website. May
work with vendors and sellers. If primary responsibility is in-store merchandising, match to Visual Merchandising.
Marketing Product Marketing - Pricing - MK.PMPC.M2-6 Defines, develops, evaluates and oversees the implementation of pricing models and strategies designed to optimize revenue, market
Infrastructure share, brand positioning and long-term profits. Partners with Sales/Marketing, Business Development, Finance and other key
stakeholders to correctly position product portfolio and establish pricing programs aligned with product/sales strategy and revenue
recognition requirements. Prioritizes and delivers on opportunities to monetize products offered initially at little to no cost, or to
implement upsell opportunities as products are repositioned in the marketplace. Monitors the ongoing business environment to
ensure competitive pricing/market position and directs the development and analysis of pricing models and projections. Oversees the
implementation of pricing proposals across the organization. Selects, develops, and evaluates personnel to ensure the efficient
operation of the function. Incumbents whose primary responsibility is designing and integrating monetization strategies into games,
mobile applications, and/or other electronic media should be matched to Monetization.
Marketing Product Marketing - Pricing - MK.PMPC.P1-6 Develops, evaluates and implements pricing strategies and models based upon current business and competitive market dynamics.
Infrastructure Conducts research and performs competitive pricing analysis. Monitors ongoing competitive environment to ensure practices do not
adversely impact company reputation or customer satisfaction. Partners with Sales/Marketing, Business Development and Finance
to correctly position product portfolio and establish pricing programs aligned with product/sales strategy and revenue recognition
requirements. Evaluates opportunities to monetize products offered initially at little to no cost, or to create upsell opportunities as
products are repositioned in the marketplace. Projects impact of pricing changes, individual promotions and rebate programs on
revenue. Creates/administers pricing databases and coordinates implementation of pricing proposals across the organization.
Incumbents whose primary responsibility is designing and integrating monetization strategies into games, mobile applications,
and/or other electronic media should be matched to Monetization.
Marketing Product Marketing - Product MK.PMPG.M2-6 Directs the development of company market requirements for specific product(s) or product line(s), including product strategy
Marketing - Infrastructure definition, requirements analysis, and pricing. Monitors the development of business plans, assesses market penetration, and product
positioning to drive competitive advantage, revenue and market share. Reduces broad concepts and business strategies into
structured product marketing plans. Oversees market research, monitors competitive activity, and identifies customer needs.
Establishes pricing strategies and develops marketing tools for successful product introductions. Communicates customer feedback
to engineering, manufacturing and sales to enhance existing product(s) or product line(s). Leads new product definition and business
plans with joint departments. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Employees
matched to this job family should have responsibility for managing people in addition to product responsibility. Those employees
who have individual contributor responsibility for product marketing should be matched to Product Marketing. Those who manage
product design should be matched to Product Management.
Marketing Product Marketing - Product MK.PMPG.P1-6 Develops specific marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish
Marketing - Infrastructure product placement within the competitive arena. Develops business plans and product positioning in the marketplace. Oversees
market research, monitors competitive activity and identifies customer needs. Establishes pricing strategies. Works with
engineering, manufacturing and sales to develop new products or enhance existing product(s) or product line(s). Employees matched
to this job support assigned product(s) or have complete responsibility for product line(s). Employees who have people management
responsibilities in addition to product responsibilities should be matched to Product Marketing.
Marketing Product Marketing - Product MK.PMPM.P1-6 Develops business plans, marketing strategy, and forecasts for assigned product lines. Maintains current status of customer

Job Descriptions
Marketing Engineering - requirements for existing and future products. Identifies, evaluates and recommends marketing opportunities consistent with product
Infrastructure line objectives. Serves as the internal and external evangelist for the specific product(s) or product line(s) by creating compelling
messages and demonstrating the benefits and capabilities. Establishes awareness and desire for the product. Employees who are not
responsible for the technical aspects of product marketing should be matched to Product Marketing.
Marketing Sales & Marketing - Multi-Focus - MK.SMMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Marketing - Other Area - Multi- MK.ZZMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Marketing - Other Area - Multi- MK.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Marketing - Other Area - Multi- MK.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Marketing Product Marketing - Advocacy & MK.PMAT.M2-6 Oversee and manages relationships with healthcare providers and key opinion leaders within a specific therapeutic area and speaker
Thought Leader Liaison - Life bureau faculty and advisors. Remains current with customer, competitive and marketplace activity to contribute insights and
Sciences perspectives to broader team and brand plan. Collaborates with sales and marketing to ensure thought leader concerns/needs are
addressed in a timely and thorough manner. In full alignment with guidelines on appropriate medical/commercial collaboration,
connects the thought leader to the appropriate Medical Affairs or R&D members to address clinical/R&D-related questions.
Collaborates closely with advocacy team to develop relationships with key physician and patient organizations.
Marketing Product Marketing - Advocacy & MK.PMAT.P1-6 Identifies, develops and manages relationships with healthcare providers and key opinion leaders within a specific therapeutic area
Thought Leader Liaison - Life and speaker bureau faculty and advisors. Remain current with customer, competitive and marketplace activity to contribute insights
Sciences and perspectives to broader team and brand plan. Collaborates with sales and marketing to ensure thought leader concerns/needs are
addressed in a timely and thorough manner. In full alignment with guidelines on appropriate medical/commercial collaboration,
connects the thought leader to the appropriate Medical Affairs or R&D members to address clinical/R&D-related questions.
Collaborates closely with advocacy team to develop relationships with key physician and patient organizations.
Marketing Product Marketing - Market Access - MK.PMMA.M2-6 Oversees the strategic plan and vision for business opportunities in various markets for new and existing products. Analyzes the
Life Sciences market in terms of coverage and reimbursement, existing and emerging payer policies, formulary listings, competitive landscape,
trends, pricing, contracting strategies, potential barriers to provider and patient access. Informs and influences key opinion leaders,
regarding improved outcomes and public policy matters. Key market functional areas may include patient access programs, market
access and employer strategy, managed markets, government markets, and trade and strategic accounts.
Marketing Product Marketing - Market Access - MK.PMMA.P1-6 Prepares and implements activities for strategic plans and opportunities to open markets for new products. Researches and conducts
Life Sciences analysis of the market in terms of coverage and reimbursement, existing and emerging payer policies, formulary listings,
competitive landscape, trends, pricing, contracting strategies, potential barriers to provider and patient access. Provides information
and support to influence key opinion leaders, pertaining to improved outcomes and public policy matters.
Marketing Product Marketing - Medical Billing MK.PMMB.M1-6 Oversees and manages the appropriate payment practice within the health system (e.g., hospitals). Ensures healthcare providers
Coding - Life Sciences submit, follow up on, and appeal claims with health insurance companies in order to receive payment for services rendered; such as
testing, treatments, and procedures.
Marketing Product Marketing - Medical Billing MK.PMMB.P1-5 Prepares, documents, and ensures healthcare providers submit, follow up on, and appeal claims with health insurance companies in
Coding - Life Sciences order to receive payment for services rendered; such as testing, treatments, and procedures.
Marketing Product Marketing - Medical Billing MK.PMMB.S1-5 Assists, tracks and ensures healthcare providers submit, follow up on, and appeal claims with health insurance companies in order to
Coding - Life Sciences receive payment for services rendered; such as testing, treatments, and procedures.
Marketing Product Marketing - Patient MK.PMPA.M2-6 Oversees and directs the patient advocacy function. Represent patient communities to stakeholders. Builds strong global
Advocacy - Life Sciences relationships with patients, medical professionals and advocacy organizations. Manages budget for the department as well as grants
and charitable contributions. This job is intended for use by companies in the Life Sciences or Medical Device industries.
Marketing Product Marketing - Patient MK.PMPA.P1-6 Supports the company’s patient advocacy program by providing resources to patients. Creates and organizes education programs for
Advocacy - Life Sciences community of patients. Partners with national advocacy groups and patient organizations to promote disease awareness. May

Job Descriptions
organize patient support groups. Directs the activities associated with grants and contracts accounting for a company. This job is
intended for use by companies in the Life Sciences or Medical Device industries.
Marketing Product Marketing - Pricing and MK.PMPP.M2-6 Oversees and manages the development, execution, and communications of financial, operational metrics and administrative impact
Policy Strategy - Life Sciences of proposed and implemented product pricing policy. Manages the development, creation and maintenance of competitive pricing
data, management of pricing updates, and ongoing tracking of current trends. Responsible for pricing and reimbursement strategies
for current and future products across all relevant markets and customers. See also Product Marketing - Product Reimbursement
(MK.PMPT).
Marketing Product Marketing - Pricing and MK.PMPP.P1-6 Develops, executes, and communicates financial, operational metrics and administrative impact of proposed and implemented
Policy Strategy - Life Sciences product pricing policy. Develops, implements and maintenance of competitive pricing data, management of pricing updates, and
ongoing tracking of current trends. Provides input on pricing and reimbursement strategies for current and future products across all
relevant markets and customers. See also Product Marketing - Product Reimbursement (MK.PMPT).
Marketing Product Marketing - Patient Access MK.PMPR.M2-6 Oversees the Commercial Medical Legal Regulatory (CMLR) approved information related to product coverage and reimbursement
& Reimbursement - Life Sciences to appropriate clinics, hospitals and other site-of-care facilities. Oversees prescriber office personnel so that they may help patients
gain access to products through effective utilization of patient services. Develops in-service, educational programs on coverage,
coding and reimbursement across appropriate providers on all manufactured products.
Marketing Product Marketing - Patient Access MK.PMPR.P1-6 Provides Commercial Medical Legal Regulatory (CMLR) approved information related to product coverage and reimbursement to
& Reimbursement - Life Sciences appropriate clinics, hospitals and other site-of-care facilities. This information may include payer specific requirements for claims
processing, information regarding prior authorizations and the appeals process, as well as general information regarding disease
state. Proactively educates prescriber office personnel so that they may help patients gain access to products through effective
utilization of patient services. Educates on coding of products, including specific instructions on billing for new drugs/biologics
using Commercial Medical Legal Regulatory (CMLR) approved materials. Delivers in-service educational programs on coverage,
coding and reimbursement across appropriate providers for all manufactured products.
Marketing Product Marketing - Patient Services MK.PMPS.M1-6 Manages the activities of the Patient Services Representatives. Ensures that appropriate information is being disseminated to
- Life Sciences patients, physicians and insurers typically via telephone. Develops, implements and maintains systems, procedures and policies.
Interacts with marketing and sales, information technology, clinical, manufacturing, and other departments as necessary. This job is
intended for use by companies in the Life Sciences or Medical Device industries.
Marketing Product Marketing - Patient Services MK.PMPS.P1-6 Communicates benefit information to patients, physicians and insurers who provide insurance verification as required. Specific
- Life Sciences issues may include educating newly diagnosed patients about the disease and treatments, managing therapies and drug
administration and side effects. Interprets medical and insurance information for clients. Responsible for case management with
patients, physicians and insurers primarily over the telephone. Provides detailed, technically complex information to patients to
facilitate the beneficial therapeutic relationship between the patient, provider and company. Maintains and utilizes database
information to provide patients with information regarding medical questions/concerns and product counseling. Interacts with
marketing, sales, information technology and may interact with manufacturing and clinical departments. Roles performing non-case
management customer support functions should be matched to Customer Service Representative.
Marketing Product Marketing - Product MK.PMPT.M2-6 Oversees and manages the development and implementation of strategies and programs to obtain coverage, and payment from
Reimbursement - Life Sciences payers and providers. Identifies payer opportunities and implements programs to reduce barriers to entry for the company's products
or therapies. Establishes and maintains knowledge on payers and providers landscape. See also Product Marketing - Pricing and
Policy Strategy (MK.PMPP).
Marketing Product Marketing - Product MK.PMPT.P1-6 Develops and implements strategies and programs to obtain coverage, and payment from payers and providers. Provides insights in
Reimbursement - Life Sciences identifying payer opportunities and implements programs to reduce barriers to entry for the company's products or therapies.
Establishes and maintains knowledge on payers and providers landscape. See also Product Marketing - Pricing and Policy Strategy
(MK.PMPP).
Marketing Pricing - Digital Product MK.PCDP.M2-6 Manages the development and modification of monetization strategies for games, mobile applications and/or other electronic media
Monetization - Media & Gaming including in-game micro transactions, subscription fees, advertisements and/or purchasable downloadable content. Oversees the
work of monetization analysts and coordinates with other functions including sales, marketing, finance and product development to

Job Descriptions
review and implement new monetization strategies and features. Coordinates with product development teams to provide direction
and insight for the integration of monetization components into product design. Selects, develops and evaluates personnel to ensure
the efficient operation of the function. Incumbents whose primary duty is determining overall pricing models and/or strategies or
implementing pricing proposals across the organization should be matched to Product Marketing - Pricing.
Marketing Pricing - Digital Product MK.PCDP.P1-6 Develops, reviews, and modifies ongoing monetization strategies for games, mobile applications, advertisements and/or other
Monetization - Media & Gaming electronic media. Develops plans for in-game micro transactions, subscription fees and/or purchasable downloadable content.
Collects and reviews purchase and utilization data to determine impacts of monetization strategies on user retention and modifies
ongoing strategy accordingly. Provides customer purchase behavior and retention insights to product development and other
functions. Coordinates with product designers to integrate monetization components and features for optimal user experience.
Incumbents whose primary duty is determining overall pricing models and/or strategies or implementing pricing proposals across
the organization should be matched to Product Marketing - Pricing.
Media Content Production - Editor in Chief ME.CPEC.E1-5 Top executive responsible for written media content editing and publication for the entire firm including articles, columns, editorials
- Corporate - Executive and/or investigative reporting created for online publications, newspapers, magazines, academic journals, books and/or other digital
and print media. Provides overall strategic direction for editorial policy including editing, proofreading, fact-checking and the
editorial style and tone of written media for an independent corporation on a global basis. Responsible for the written publication
function on a global basis. If incumbent is primarily responsible for marketing-based content, match to an executive position in the
Marketing function.
Media Content Production - Content ME.CPMF.E1-4 Responsible for overseeing written media content publication in a sub-part of the overall organization (e.g., Group, Region,
Production - Executive - Executive Division, Country) or a Corporate role other than the Editor in Chief or Chief Content Officer roles. Oversees publication and
editing of articles, columns, editorials and/or investigative reporting created for online publications, newspapers, magazines,
academic journals, books and/or other digital and print media. Select Corporate, Group or Division, as appropriate for each match
Media General - Chief Content Officer - ME.GLCC.E1-5 Top Executive responsible for the Content area for the entire firm. Responsible for overseeing media content creation, acquisition,
Corporate - Executive development, strategy, and publication for film, television, animation, radio, podcast, web-based video, streaming, and/or
journalistic, editorial or entertainment print media functions of an independent corporation on a global basis. Responsible for the
media content function on a global basis. If incumbent is primarily responsible for marketing-based media content, match to an
executive position in the Marketing function.
Media General - Media - Executive - ME.GLMF.E1-4 Responsible for overseeing media content creation in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive or a Corporate role other than the Top (e.g., Chief Content Officer) or Head role. Responsibilities may include development,
acquisition, strategy, and/or publication of film, television, animation, radio, podcast, web-based video, streaming, and/or
journalistic, editorial or entertainment print media. If incumbent is primarily responsible for marketing-based media content, match
to an executive position in the Marketing function. Select Corporate, Group or Division, as appropriate for each match for Executive
Media Content Delivery - Content ME.CDCM.M1-6 Oversees moderation team that reviews 3rd party or user-generated content for appropriateness, accuracy, graphic or disturbing
Moderation - Media & Gaming content, spam/fraud, adherence to terms of service or community guidelines and abuse of online content policies and/or laws.
Evaluates web-based videos, images, social media posts, advertisements and/or applications. Provides guidance for policy
interpretation and enforcement. Serves as final escalation point for content flagged for potential violation. Delegates review tasks to
subordinate employees. Maintains documentation related to user content policies and guidelines. May coordinate with leadership to
develop and implement content policy, trust and safety policy and community guidelines. Directs and manages interactions with
other organizational functions including product development and marketing. Selects, develops and evaluates personnel to ensure
the efficient operation of the function. Incumbents who are primarily responsible for managing the ongoing preparation, testing and
monitoring of compliance with government regulations and regulatory agencies for the organization should be matched to
Regulatory Compliance.
Media Content Delivery - Content ME.CDCM.P1-6 Reviews 3rd party or user-generated content for appropriateness, accuracy, graphic or disturbing content, spam/fraud, adherence to
Moderation - Media & Gaming terms of service or community guidelines and abuse of online content policies and/or laws. Evaluates web-based videos, images,

Job Descriptions
social media posts, advertisements and/or applications. Screens and approves content deemed to be in accordance with community
guidelines. Removes, filters or censors unwanted content and conducts further review for content flagged for potential violation.
Serves as escalation point for support level content reviewers. May serve as point of contact for users reporting content that violates
terms of service. May contact users to address trust and safety concerns, communicate the organization’s content policies or discuss
potential infractions. Incumbents whose primary duty is investigating suspected fraudulent transactions should be matched Customer
Support - Fraud.
Media Content Delivery - Content ME.CDCM.S1-5 Views and assesses 3rd party or user-generated content for appropriateness, accuracy, graphic or disturbing content, spam/fraud,
Moderation - Media & Gaming adherence to terms of service or community guidelines and abuse of online content policies and/or laws. Evaluates web-based
videos, images, social media posts, advertisements and/or applications. Removes or escalates content that may be in violation of
terms of service or community guidelines. May serve as first point of contact to address users’ trust and safety concerns. Incumbents
whose primary duty is investigating suspected fraudulent transactions should be matched to Customer Support - Fraud.
Media Content Delivery - Media ME.CDMS.M2-6 Oversees planning, scheduling and distribution strategy for media content including television, film, animation, podcasts, web-based
Scheduling - Media & Gaming video and streaming. Controls the ongoing media programming schedule and delegates the arrangement of content blocks to media
scheduling team. Coordinates with production staff and other internal stakeholders to plan for upcoming releases and integrate new
content into existing media programming. Interprets viewership and advertising revenue data to make scheduling decisions and alter
programming blocks. Uses scheduling techniques such as counterprogramming, blocking, bridging, dayparting and theming to set
and adjust media content schedules. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Media Content Delivery - Media ME.CDMS.P1-6 Plans and controls the organization and distribution schedule for media programming including television, film, animation, podcasts,
Scheduling - Media & Gaming web-based video and streaming. Determines the timeslots and recurring schedule for media broadcasts and streaming releases.
Optimizes media content programming to maximize viewership and advertising revenue. Alters schedules based on internal data and
the media content releases of competitors. Uses scheduling techniques such as counterprogramming, blocking, bridging, dayparting
and theming to set and adjust media content schedules.
Media Content Delivery - Streaming Media ME.CDSM.M2-6 Oversees the design, development, building and testing processes, systems and products used in the capture, manipulation,
Engineering - Media & Gaming transmission and playback of electronic streaming media. Leads device hardware and software design teams who develop streaming
systems, select and qualify components, develop and benchmark system performance and develop and implement test procedures
and processes. Directs the multi-disciplinary support needed for streaming media content generation and production teams who
identify and resolve technical issues associated with components, software or systems. May review new and existing processes and
document changes using formal engineering change notification processes. Selects, develops and evaluates personnel ensuring the
Media Content Delivery - Streaming Media ME.CDSM.P1-6 Plans and controls the organization and distribution schedule for media programming including television, film, animation, podcasts,
Engineering - Media & Gaming web-based video and streaming. Determines the timeslots and recurring schedule for media broadcasts and streaming releases.
Optimizes media content programming to maximize viewership and advertising revenue. Alters schedules based on internal data and
the media content releases of competitors. Uses scheduling techniques such as counterprogramming, blocking, bridging, dayparting
and theming to set and adjust media content schedules.
Media Content Production - Content ME.CPCA.M1-6 Provides leadership, direction and oversight for media content acquisition activities. Develops and maintains strategic relationships
Acquisition - Media & Gaming with content partners to source original media content and ideas, syndication opportunities and licensing deals. Collaborates with
financial, legal and licensing teams to negotiate contractual agreements for media content. Works closely with internal content
development, content production and marketing teams to evaluate needs and develop strategic content plans. Selects, develops and
Media Content Production - Content ME.CPCA.P1-6 Evaluates media properties for acquisition. Coordinates with studios and other partners to source original media content and ideas,
Acquisition - Media & Gaming syndication opportunities and licensing deals. Analyzes consumption data and coordinates with media production and marketing
teams to formulate content strategy and provide ongoing performance metrics. Reviews media acquisition opportunities for quality,
viability, appeal and alignment with strategic direction.
Media Content Production - Copy Editing - ME.CPCE.M1-6 Provides leadership, direction and oversight of a team of editors who review, proofread, edit and rewrite media content copy.
Media & Gaming Develops and maintains the organization’s editorial style guidelines and serves as escalation point for questions about grammatical

Job Descriptions
errors, editorial style, readability, written tone and fact-checking. Manages interactions and resolves editing concerns between copy
editing and writing teams. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Media Content Production - Copy Editing - ME.CPCE.P1-6 Develops and creates new media content for distribution through online communities and digital or print publications. Researches,
Media & Gaming writes, fact-checks and edits news articles, columns, editorials, blogs, video scripts, podcast scripts and/or social media posts.
Identifies topics that appeal to target audiences and areas of interest. Maintains consistent style and appropriate tone for audience
needs and preferences. May also design visual and auditory media components as needed. Roles focusing specifically on the
creation of written or web-based technical and promotional copy for marketing and advertisement should be matched to Creative
Services - Content Writing.
Media Content Production - Copy Editing - ME.CPCE.S1-5 Performs support tasks in the review, proofreading, editing and rewriting of media content copy. Makes modifications to written text
Media & Gaming based on proofreading markups from copy editors. May review and modify media content text based on written editorial guidelines.
Maintains documentation for completed edits and historical versions of written media content. Coordinates delivery and transfer of
media text between content writing, copy editing and publication teams.
Media Content Production - Content ME.CPCO.M2-6 Provides leadership, direction and oversight of employees developing new media content for distribution through online
Writing - Media & Gaming communities and digital or print publications. Oversees and delegates the writing and editing of news articles, columns, editorials,
blogs, video scripts, podcast scripts and/or social media posts. Coordinates with content production and marketing teams to identify
target audiences. Researches and develops content topics and areas of interest. Provides pre-publication review to ensure appropriate
style and tone. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Media Content Production - Content ME.CPCO.P1-6 Develops and creates new media content for distribution through online communities and digital or print publications. Researches,
Writing - Media & Gaming writes, fact-checks and edits news articles, columns, editorials, blogs, video scripts, podcast scripts and/or social media posts.
Identifies topics that appeal to target audiences and areas of interest. Maintains consistent style and appropriate tone for audience
needs and preferences. May also design visual and auditory media components as needed. Roles focusing specifically on the
Media Content Production - Content ME.CPCP.M1-6 Provides leadership, direction and oversight for activities that support developing and producing audio/visual content and features
Producer - Media & Gaming used in web, broadcast, streaming or other media forms. Collaborates with creative and game design leadership to bring content
needs and specifications to product. Creates schedules, budgets and resource plans for content production. Coordinates resources
and assets to ensure that content is produced and delivered on time and in accordance with established requirements. Selects,
develops and evaluates personnel ensuring the efficient operation of the function.
Media Content Production - Content ME.CPCP.P1-6 Provides direction and leadership for activities involved in developing and producing audio and visual content and features to be
Producer - Media & Gaming delivered by web, broadcast, streaming, or other media forms. Works with creative leadership to determine content needs and
specifications. Creates schedules, budgets and resource plans for content production. Coordinates resources and assets to ensure that
content is produced and delivered on time and in accordance with established requirements. Individuals with people management
responsibility should be matched to Content Production.
Media Content Production - Creative ME.CPCW.M2-6 Leads a team of writers who develop written content, dialogue, scripts and storylines for role-playing games (RPG), audiovisual
Writing - Media & Gaming production and other forms of electronic media. Ensures that work product conveys the desired vision of the creative and production
teams through well-developed characters and desired tone. Manages application of effective editing techniques as well as
localization and cultural insights to create product-related communications with a consistent style and tone. Assembles and
maintains a database of usable terms, phrases and constructions. Manages projects effectively to meet schedules and related
commitments. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Media Content Production - Creative ME.CPCW.P1-6 Develops written content, dialogue, scripts and storylines for role-playing games (RPG), audiovisual production and other forms of
Writing - Media & Gaming electronic media. Conveys the desired vision of the creative and production teams through well-developed characters. Applies
effective editing techniques as well as localization and cultural insights to create product-related communications with a consistent
style and tone. Assembles and maintains a database of usable terms, phrases and constructions. Roles focusing specifically on the

Job Descriptions
Media Content Production - Assignment ME.CPDE.P1-5 Responsible for arranging and coordinating news content. Manages story assignments, coordinates logistics and responds to
Desk Editor - Media & Gaming breaking news.
Media Content Production - Multi-Focus - ME.CPMF.M1-6 Directs the activities of a group of employees developing and producing audio and/or visual content and features to be delivered by
Media & Gaming web, broadcast, streaming, or other media forms. Works in concert with marketing and creative leadership teams to implement the
creative vision and strategy. Formulates policies, procedures and requirements for content delivery and production. Manages
resources and assets to ensure that content is created and delivered in accordance with established strategy and requirements.
Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Media Content Production - Multi-Focus - ME.CPMF.S1-5 Performs functions associated with media production including the set-up, configuration, operation and/or disassembly of audio,
Media & Gaming video and lighting equipment. Coordinates with production staff to ensure proper placement and orientation of equipment. Provides
production site technical support and equipment maintenance.
Media Content Production - Production ME.CPPD.M2-6 Leads the production design function responsible for the look, style and artistic vision of media productions including film,
Design - Media & Gaming television, online video and/or live events. Oversees the development and creation of color palettes, mood, framing, lighting and
other visual themes during the pre-production phase. Coordinates with production staff including producers, directors and
videographers to ensure consistency and proper execution of the intended artistic design. Plans and delegates tasks to production and
art teams to design sets, props, lights, costumes and other physical design elements. Selects, develops and evaluates personnel to
Media Content Production - Production ME.CPPD.P1-6 Creates and designs the look, style and artistic vision of media productions including film, television, online video and/or live
Design - Media & Gaming events. Works closely with producers, directors, videographers and other production staff to develop color palettes, mood, framing,
lighting and other visual themes during pre-production phase. Creates sketches and models to convey design elements. Coordinates
with art and production staff to acquire and/or create sets, props, lights, costumes and other physical design elements. Ensures that
sets are appropriately dressed and arranged during filming.
Media Content Production - Technical ME.CPTD.M2-6 Leads those using and developing technical tools and processes to facilitate the translation of artistic and animated designs and
Direction & Media Management - concepts into electronic media formats. Directs the creation and application of scripts used for character rigs, animation setups,
Media & Gaming complex simulations and visual effects. Manages pipelines for moving data across stages in the content production process. Works
with artists and animators to resolve technical issues. Selects, develops and evaluates personnel ensuring the efficient operation of
the function.
Media Content Production - Technical ME.CPTD.P1-6 Creates and designs the look, style and artistic vision of media productions including film, television, online video and/or live
Direction & Media Management - events. Works closely with producers, directors, videographers and other production staff to develop color palettes, mood, framing,
Media & Gaming lighting and other visual themes during pre-production phase. Creates sketches and models to convey design elements. Coordinates
with art and production staff to acquire and/or create sets, props, lights, costumes and other physical design elements. Ensures that
sets are appropriately dressed and arranged during filming.
Media Media Talent - Casting - Media & ME.MTCD.P1-6 Leads the casting process for media productions including films, television, electronic games, advertisements, animation, podcasts,
Gaming web-based video and streaming. Collaborates with staff including writers, producers and directors during pre-production phase to
determine talent needs and requirements. Creates and distributes casting specifications to talent agencies and managers. Screens
submissions and coordinates auditions, casting calls and callbacks. Makes recommendations and works with producers and directors
to determine final talent selections. Coordinates with media talent management staff to generate offers and negotiate contracts.
Media Media Talent - Media Talent ME.MTMT.M2-6 Oversees organization’s media talent relations activities, including contract negotiations, interpretation and administration.
Management - Media & Gaming Coordinates and directs interactions between internal production staff and casting department, media talent, external talent agents
and entertainment unions to define contract needs and requirements. Develops internal talent relations programs, policies and
procedures for actors, on-air personalities, social media influencers, creative media talent and others. Maintains working knowledge
of individual contract requirements and entertainment union agreements. Selects, develops and evaluates personnel to ensure the
Media Media Talent - Media Talent ME.MTMT.P1-6 Designs and administers programs and procedures related to media talent management. Coordinates with talent agents,
Management - Media & Gaming entertainment industry unions and other external partners. Negotiates agreements for contract employment, marketing deals and
public appearances involving media talent and relevant external representation. Serves as the liaison between the organization and

Job Descriptions
media talent including actors, on-air personalities, social media influencers and others. Assists in the administration and
implementation of the organization's media talent relations programs, policies and procedures. Maintains working knowledge of
individual contract requirements, entertainment union agreements, policies and procedures. Individuals with people management
responsibility should be matched to Media Talent Management.
Merchandising General - General Merchandise MR.GLGC.E1-2 General Merchandise Manager leads the General Merchandising area for the entire firm. Directs the development and
Manager - Corporate - Executive implementation of merchandise strategy and tactical plans for major commodity lines, which include multiple product categories.
Responsible for achievement of sales, profit, and inventory/turnover objectives. Ensures beneficial vendor alliances and an effective
buying organization. May participate in store planning and identification of new business opportunities.
Merchandising General - Merchandising - Executive MR.GLMF.E1-4 Oversees the Merchandising function in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one of
- Executive several executives responsible for oversight of the function at the Corporate level. Develops seasonal financial targets, coordinates
business reviews. Drives sales, increases profits, reduces supply chain expense, enhances company brand and oversees an effective
buying organization. Responsibilities may include the planning and execution of replenishment strategies, financial inventory
planning and allocation of merchandise. May also be responsible for merchandise information and control systems, assessment of
potential markets, development of pricing strategies, marketing communications and definition of promotional activities. Select
Merchandising General - Top Merchandising - MR.GLTC.E1-5 Top executive responsible for overseeing the overall merchandising function for the entire firm. Directs the development of
Corporate - Executive merchandise strategy and tactical plans. Ensures beneficial vendor alliances and an effective buying organization. Manages product
mix; may be responsible for quality assurance and vendor compliance. Responsible for the overall merchandising function on a
global basis. If responsible for a Group/Region/Division/Country or a sub-part of the Corporate function match to Merchandising -
Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Merchandising Merchandise Planning - MR.PNMF.E1-4 Leads merchandise planning team in the planning and execution of all replenishment strategies, financial inventory planning, and
Merchandise Planning - Executive - allocation of merchandise. Develops seasonal financial targets and coordinates business reviews. Drive sales, increase profits,
Executive reduce supply chain expense, and enhance company brand. Key link between merchandising, store, and store support. Select
Merchandising Buyer - Buyer - Retail & E- MR.BUBU.M1-6 Manages a team that selects and purchases merchandise for a store and/or category based on quality, source, timing, delivery, mix
Commerce and promotion opportunities. Directs team to analyze sales, gross margin, inventory turnover, cost of promotion, and markdowns for
categories managed in order to maximize profits. Selects and evaluates vendors and negotiates product cost. May also have design
(private label) responsibility.
Merchandising Buyer - Buyer - Retail & E- MR.BUBU.P1-6 Selects and purchases merchandise for a store and/or category based on quality, source, timing, delivery, mix and promotion
Commerce opportunities. Selects and evaluates vendors and negotiates product cost. Analyzes sales, gross margin, inventory turnover, cost of
promotion, and markdowns for categories managed in order to maximize profits. Ensures accurate documentation for orders, ads,
and samples. May have private label responsibility.
Merchandising Field Merchandising - Field MR.FMFM.M1-6 Manages the team that executes the strategic vision of the brand and provides creative and innovative merchandise presentations in
Merchandising - Retail & E- stores. Communicates with management and staff about changes in trends Works closely with cross-functional partners in
Commerce Architecture, Facilities, Events, and Marketing. May be responsible for multiple stores or locations.
Merchandising Field Merchandising - Field MR.FMFM.P1-6 Executes the strategic vision of the brand and provides creative and innovative merchandise presentations in stores. Changes
Merchandising - Retail & E- windows and facilitates department moves. Delivers brand-enhancing windows, in-store touchpoints and other creative branding.
Commerce Works closely with cross-functional partners in Architecture, Facilities, Events, May work across for multiple stores or locations.
Merchandising Field Merchandising - Field MR.FMFM.S1-4 Supports the strategic vision of the brand and provides creative and innovative presentation of merchandise in stores. Changes
Merchandising - Retail & E- windows and facilitates department moves. Delivers brand-enhancing windows, instore touchpoints and other creative branding.
Commerce Works closely with cross functional partners in architecture, facilities, events, May work across for multiple stores or locations.
Merchandising Merchandising - General - Multi- MR.GLMF.M1-6 Manages a variety of areas in the Merchandising function which may include inventory planning, buying, merchandise planning,
Focus - Retail & E-Commerce visual merchandising or field merchandising.
Merchandising Merchandising - General - Multi- MR.GLMF.P1-6 Works in a variety of areas in the Merchandising function which may include inventory planning, buying, merchandise planning,

Job Descriptions
Merchandising Merchandising - General - Multi- MR.GLMF.S1-4 Supports a variety of areas in the Merchandising function which may include inventory planning, buying, merchandise planning,
Merchandising Inventory Management - Inventory MR.IMIM.M1-6 Manages the accurate and timely fulfillment of orders. Uses and enhances processes to establish the optimal mix of goods based on
Management - Retail & E- audits and other trigger measures. Directs staff according to order schedules and plans. Manages the routine departmental counts,
Commerce physical inventory, and discrepancy research. Liaison for Buyers, Operations, and Auditors.
Merchandising Inventory Management - Inventory MR.IMIM.P1-6 Ensures the accurate and timely fulfillment of orders, using and enhancing processes to establish the optimal mix of goods based on
Management - Retail & E- audits and trigger measures. Schedules, plans and performs routine departmental counts, physical inventory, and discrepancy
Commerce research. Liaises with Buyers, Operations, and Auditors.
Merchandising Private Label - Private Label - Retail MR.PLPL.M1-6 Manages programs with established successful providers that can produce a set of goods that compliment the company's objectives,
& E-Commerce brand strategy, and fills customers needs at alternative price points. Directs the design, establishes the pricing structure, and
manages the supply chain and inventory management.
Merchandising Private Label - Private Label - Retail MR.PLPL.P1-6 Develops programs with established successful providers that can produce a set of goods that compliment the company's objectives,
& E-Commerce brand strategy, and fills customers needs at alternative price points. Directs the design, establishes the pricing structure, and
manages the supply chain and inventory management.
Merchandising Merchandise Planning - Multi-Focus MR.PNMF.M1-6 Manages and updates plans that promote store sales and optimize inventory management. Advises buying teams for specific product
- Retail & E-Commerce lines. Monitors line performance and updates line plans based on the analysis of markdowns, promotions and seasonal changes.
Prepares reports and analysis for projections based on key metrics including sales, margin, expense, orders and turnover. This
position is a key link between Merchandising, Store, and Store Support.
Merchandising Merchandise Planning - Multi-Focus MR.PNMF.P1-6 Develops and implements a plan that promotes store sales, optimizes inventory management and advises buying team for a specific
- Retail & E-Commerce set of product lines. Monitors line performance and updates line plans based upon analysis of markdowns, promotions and seasonal
changes. Assists management team in preparing reports and analyses to provide projections based on key metrics including sales,
margin, expense, orders and turnover. This position is a key link between merchandising, store and store support.
Merchandising Visual Merchandising - Visual MR.VMVM.M1-6 Manages the creation and implementation of compelling visual display strategies that optimize brand recognition and maximize
Merchandising - Retail & E- sales (in-store or online). Works with designers to ensure alignment with current promotions, seasonal campaigns, product launches,
Commerce branding, and product placement. May assist with consumer insights research.
Merchandising Visual Merchandising - Visual MR.VMVM.P1-6 Creates and implements compelling visual display strategies to optimize brand recognition and maximize sales (in-store or online).
Merchandising - Retail & E- Ensures alignment with current promotions, seasonal campaigns, product launches, branding, and product placement. May assist
Commerce with consumer insights research.
Merchandising Visual Merchandising - Visual MR.VMVM.S1-4 Assists with the creation and implementation of compelling visual display strategies to optimize brand recognition and maximize
Merchandising - Retail & E- sales (in-store or online). Ensures alignment with current promotions, seasonal campaigns, product launches, branding, and product
Commerce placement. May assist with consumer insights research.
Merchandising Merchandising - Other Area - Multi- MR.ZZMF.M1-6 Manages an area or areas in the Merchandising function that does not include inventory planning, buying, merchandise planning,
Merchandising Merchandising - Other Area - Multi- MR.ZZMF.P1-6 Works in an area or areas in the Merchandising function that does not include inventory planning, buying, merchandise planning,
Merchandising Merchandising - Other Area - Multi- MR.ZZMF.S1-4 Supports an area or areas in the Merchandising function that does not include inventory planning, buying, merchandise planning,
Omnichannel General - Top Omnichannel - OM.GLHD.E1-5 Top Omnichannel leads the Omnichannel area for the entire firm. Responsible for creating a high performing, seamless experience
Corporate - Executive across all point of purchase options which may consist of stores, mobile applications, and other digital media sources. Includes
developing and deploying tools and processes to ensure consistent pricing and real-time inventory accounting. Single incumbent
Omnichannel Omnichannel - General - Multi- OM.GLMF.M1-6 Manages a team that creates a high performing, seamless experience across all point of purchase options which may consist of
Focus - Retail & E-Commerce stores, mobile applications, and other digital media sources. Direct reports may include employees in the Digital Marketing, e-
Commerce and Online Marketing, Producing Marketing and Information Technology Digital Transformation functions.
Omnichannel Omnichannel - General - Multi- OM.GLMF.P1-6 Creates a high performing, seamless experience across all point of purchase options which may consist of stores, mobile

Job Descriptions
Focus - Retail & E-Commerce applications, and other digital media sources. Develops and deploys tools and processes to ensure consistent pricing and real-time
inventory accounting. Likely partners with others in the Digital Marketing, e-Commerce and Online Marketing, Producing
Marketing and Information Technology Digital Transformation functions.
Other Functions Other Functions - Other Area - OT.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in any function. Select Corporate, Group or
Multi-Focus - Executive Division, as appropriate for each match for Executive Scope of Responsibility.
Other Functions Other Functions - Other Area - OT.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Other Functions Other Functions - Other Area - OT.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Other Functions Other Functions - Other Area - OT.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Plant Operations Plant Maintenance (Energy/Mining) PO.MAER.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Engine Room Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
and related products; the generation, transmission and distribution of electric power from various energy sources; and the metallurgy
and milling of metal and mineral ores. The Plant Maintenance (Energy/Mining) area is responsible for planning, scheduling,
documenting, evaluating, optimizing and executing standard maintenance processes and procedures, based on industry guidelines
and safety standards. Responsibilities include preventive maintenance, routine operations and repair of equipment and facilities at
energy or mining sites, plants, energy grids and customer locations. The Engine Room Operations focus specializes in operating,
monitoring, and maintaining the engine room and critical machinery. This job family is in the support level category and the focus is
Plant Operations Plant Maintenance (Energy/Mining) PO.MAMF.M1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Multi-Focus - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
energy or mining sites, plants, energy grids and customer locations. The Multi-Focus attribute is typically reserved for roles that
either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any of the
Plant Operations Plant Maintenance (Energy/Mining) PO.MAMF.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Multi-Focus - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
energy or mining sites, plants, energy grids and customer locations. The Multi-Focus attribute is typically reserved for roles that

Job Descriptions
either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the responsibilities described in any of the
Plant Operations Plant Maintenance (Energy/Mining) PO.MAMP.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Maintenance Planning / Scheduling operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
- Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
energy or mining sites, plants, energy grids and customer locations. The Maintenance Planning/Scheduling focus specializes in
securing resources, materials and equipment required for the proper daily operation, maintenance, troubleshooting and regulatory
compliance of an energy plant production system. This job family is in the support level category and the focus is on completing
Plant Operations Plant Maintenance (Energy/Mining) PO.MANO.M1 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Nuclear Plant Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
energy or mining sites, plants, energy grids and customer locations. The Nuclear Plant Operations focus specializes in monitoring,
operating and maintaining the performance of all equipment and/or plant process on the nuclear power plant. May include loading
and unloading nuclear power plant process ,controlling engine compression operations to maintain operating temperatures, flow and
pressures and logging operating information for required records and environmental reporting. This job family is in the management
Plant Operations Plant Maintenance (Energy/Mining) PO.MANO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Nuclear Plant Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
energy or mining sites, plants, energy grids and customer locations. The Nuclear Plant Operations focus specializes in monitoring,
operating and maintaining the performance of all equipment and/or plant process on the nuclear power plant. May include loading
and unloading nuclear power plant process ,controlling engine compression operations to maintain operating temperatures, flow and
pressures and logging operating information for required records and environmental reporting. This job family is in the support level

Job Descriptions
Plant Operations Plant Maintenance (Energy/Mining) PO.MATW.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
- Technical Writing & operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Documentation - Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
energy or mining sites, plants, energy grids and customer locations. The Technical Writing & Documentation focus specializes in
developing operational and maintenance documentation in accordance with firm policies and procedures, industry and international
standards. Produces concise, accurate, complete technical and safety related documents for management approval, leading up to
material printing and distribution. This job family is in the support level category and the focus is on completing tasks or activities
Plant Operations Mining Processing Plant - Multi- PO.MPMF.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Focus - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Mining Processing Plant/Mining Plant area is responsible for a variety of technical,
professional and administrative activities related to a roasting or smelting furnace, concentrator, mill or place within an firm,
ensuring mineral processing work follows adequate operational standards. Includes specialization in mining plant management,
technical services, processing operations and related technical trades and crafts in connection with washing, crushing, grinding,
sifting, reducing, leaching, roasting, smelting, refining, treating or research on any metals or mineral ore extracted from a mine. The
Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do
not meet the responsibilities described in any of the focuses in this area. This job family is in the management level category and is
Plant Operations Mining Processing Plant - Multi- PO.MPMF.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
not meet the responsibilities described in any of the focuses in this area. This job family is in the professional level category and
collaboration.
Plant Operations Mining Processing Plant - Multi- PO.MPMF.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
not meet the responsibilities described in any of the focuses in this area. This job family is in the support level category and the
Plant Operations Mining Processing Plant - Milling - PO.MPML.M1 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Milling focus specializes in planning, monitoring, adjusting and optimizing the process of reducing mineral materials to produce a
powder of fine or very fine size in a mining plant. Includes starting up, shutting down, monitoring and adjusting the production
circuit, making appropriate responses to malfunctions/anomalies in the production process and training of personnel. This job family
supervision. Typical job titles include Process / Mill Operator-Supervisor.
Plant Operations Mining Processing Plant - Milling - PO.MPML.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Milling focus specializes in planning, monitoring, adjusting and optimizing the process of reducing mineral materials to produce a
powder of fine or very fine size in a mining plant. Includes starting up, shutting down, monitoring and adjusting the production
circuit, making appropriate responses to malfunctions/anomalies in the production process and training of personnel. This job family
direction to other employees with similar duties. Typical job titles include Process / Mill Operator.
Plant Operations Mining Processing Plant - PO.MPMT.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Metallurgy - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,

Job Descriptions
Metallurgy focus specializes in planning and optimizing the extraction and processing of various metals and alloys from their ores.
Includes supervising the gold room and investigating and examining the performances of metals such as iron, steel, aluminum,
nickel and copper to produce a range of products and materials with certain properties. Techniques may include hydrometallurgy
and pyrometallurgy. This job family is in the professional level category and works independently with flexibility and authority over
Plant Operations Nuclear Power Plant - Nuclear PO.NUNP.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Physicist - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Nuclear Power Plant area is responsible for technical, professional and administrative
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Physicist focus
specializes in exploring matter, energy and conducting research into the phases of physical phenomena. Examines how particles
move inside a reactor and affect overall reactor operation (as a Reactor Physicist). Devises methods to apply laws of physics and
theories to industry and other fields. This job family is in the professional level category and works independently with flexibility
Plant Operations Nuclear Power Plant - Nuclear PO.NUNR.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Reactor Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Reactor Operations
focus specializes in operating the nuclear reactor at power plants safely. Controls and monitors boilers, adjusts gauges and analysis
temperature readings, monitors turbines, generators and auxiliary equipment in nuclear power-generating plants, coordinates with
distribution centers to match production and system load and keeps records. This job family is in the support level category and the
Plant Operations Nuclear Power Plant - Nuclear PO.NUNT.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Systems Thermodynamics - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Systems
Thermodynamics focus specializes in the thermal-fluid analysis and engineering simulation of the nuclear power conversion cycle
as well as its supporting systems. This job family is in the professional level category and works independently with flexibility and

Job Descriptions
Plant Operations Nuclear Power Plant - Nuclear PO.NUNT.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Systems Thermodynamics - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Systems
Thermodynamics focus specializes in the thermal-fluid analysis and engineering simulation of the nuclear power conversion cycle
as well as its supporting systems. This job family is in the support level category and the focus is on completing tasks or activities
Plant Operations Nuclear Power Plant - Nuclear PO.NUNY.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Safety - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Safety focus
specializes in providing safety expertise (technical, operational, coaching) to Production Operations at nuclear power plants.
Includes monitoring radiation levels and environmental radioactive contamination and producing and reviewing nuclear site safety
documents: Deterministic Safety Analysis (DSA) Documentation, Process Hazard Analysis (PHAs) and Nuclear Explosive Safety
Rules and converting into operating procedures. This job family is in the professional level category and works independently with
Plant Operations Nuclear Power Plant - Nuclear PO.NUNY.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Safety - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
activities related to the operation of equipment and facilities at nuclear power generation plants. The Nuclear Safety focus
specializes in providing safety expertise (technical, operational, coaching) to Production Operations at nuclear power plants.
Includes monitoring radiation levels and environmental radioactive contamination and producing and reviewing nuclear site safety
documents: Deterministic Safety Analysis (DSA) Documentation, Process Hazard Analysis (PHAs) and Nuclear Explosive Safety
Rules and converting into operating procedures. This job family is in the support level category and the focus is on completing tasks
or activities supporting implementation of procedures. Incumbents in this job level category typically require general education,
Plant Operations Power Plant Management - PO.PMFM.M3-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Fossil/Hydro Power Plant-Manager operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
(Multiple-Plants) - Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
and milling of metal and mineral ores. The Power Plant Management area is responsible for managing and overseeing the activities
performed by all technical, professional and/or administrative personnel at energy or mining plants or facilities. The Fossil/Hydro
Power Plant-Manager (Multiple-Plants)) focus specializes in overseeing the operation, maintenance and administration activities of
multiple non-nuclear power plants (fossil-fueled, hydroelectric , etc.) or mining plants or facilities. This job family is in the

Job Descriptions
supervision.
Plant Operations Power Plant Management - PO.PMFS.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Fossil/Hydro Power Plant-Manager operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
(Single-Plant) - Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
Power Plant-Manager (Single-Plant) focus specializes in overseeing the operation, maintenance and administration activities of a
single non-nuclear power plant (fossil-fueled, hydroelectric , etc.) or mining plant or facility. This job family is in the management
Plant Operations Power Plant Management - PO.PMMG.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Fossil/Hydro Power Plant- operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Management - Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
Power Plant-Management focus specializes in managing and overseeing the activities of a team or department within a non-nuclear
power plant or facility. This job family is in the management level category and is below the executive management. Incumbents in
Plant Operations Power Plant Management - Nuclear PO.PMNG.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Power Plant-Management - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
performed by all technical, professional and/or administrative personnel at energy or mining plants or facilities. The Nuclear Power
Plant-Management focus specializes in managing and overseeing the activities of a team or department within a nuclear power plant.
Plant Operations Power Plant Management - Nuclear PO.PMNM.M3-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Power Plant-Manager (Multiple- operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,

Job Descriptions
Plants) - Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
Plant-Manager (Multiple-Plants) specializes in overseeing the operation, maintenance and administration activities of multiple
nuclear power plants. This job family is in the management level category and is below the executive management. Incumbents in
Plant Operations Power Plant Management - Nuclear PO.PMNS.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Power Plant-Manager (Single-Plant) operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
- Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
Plant-Manager (Single-Plant) focus specializes in overseeing the operation, maintenance and administration activities of a single
nuclear power plant. This job family is in the management level category and is below the executive management. Incumbents in
Plant Operations Plant Operations (Energy/Mining) - PO.POCO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Compressor Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Plant Operations (Energy/Mining) area is responsible for technical, professional and/or
administrative activities related to the installation, operation, control, administration and optimization of energy or mining plants.
The Compressor Operations focus specializes in installing, operating, maintaining, adjusting and repairing compressor engines and
other related equipment. This job family is in the support level category and the focus is on completing tasks or activities supporting
job training, and may provide direction to other employees with similar duties. Typical job titles include Compressor
Operator/Technician/Mechanic.
Plant Operations Plant Operations (Energy/Mining) - PO.POCT.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Combustion Turbine Operations - operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Energy nuclear plants, hydroelectric plants, refineries and mining plants. Includes the gathering, processing and distribution of oil and gas
The Combustion Turbine Operations focus specializes in installing, maintaining, operating, adjusting and repairing complex
functions of a combustion turbine and simple cycle duel fuel plant. Includes the safe operation and monitoring of turbine generators,
steam turbines and associated balance of plant equipment to include the start-up and shut down of plant equipment. This job family

Job Descriptions

Plant Operations Plant Operations (Energy/Mining) - PO.POPC.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Control Board - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
The Plant Control Board focus specializes in the oversight of production tank gauges, maintenance and production schedules, and
related testing and recommendations for altering plans/changing schedules in reaction to any abnormal gauge readings. This job
Plant Operations Plant Operations (Energy/Mining) - PO.POPP.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Production (Energy/Mining) - operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
The Plant Production (Energy/Mining) focus specializes in activities pertaining to the surveillance and monitoring of established
production specifications and schedules at energy or mining plants. Includes maintaining accurate production records. This job
direction to other employees with similar duties. Typical job titles include Plant Production Specialist.
Plant Operations Plant Operations (Energy/Mining) - PO.POTR.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Technical Training - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
The Plant Technical Training focus specializes in activities related to technical and development training programs to train
employees in installation, operation, safety, and/or maintenance and repair of machinery and equipment in energy or mining plants
or facilities. May also coordinate the use of externally-developed training programs. This job family is in the support level category
similar duties.
Plant Operations Plant Operations (Energy/Mining) - PO.POTU.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Turnaround Planning / Scheduling - operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
The Turnaround Planning/Scheduling focus specializes in scheduling and coordinating the turnaround (e.g. taking off stream) of
major system/equipment repair, maintenance or process/production units for revamp and/or renewal within an energy or mining
plant or facility. Includes alignment with other projects and production schedules. May also apply to mining plants. This job family

Job Descriptions

Plant Operations Conventional Power Plant - PO.PPHO.M1 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Hydropower Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Conventional Power Plant area is responsible for technical, professional and
administrative activities related to the monitoring, inspection, production, operation, maintenance and physical upkeep of equipment
and facilities at power generation plants where power is generated using hydropower and/or fossil fuels (i.e. coal, petroleum, natural
gas, oil shales, etc.). The Hydropower Operations focus specializes in the operation, monitoring and maintenance of hydroelectric
equipment and facilities, which include: waterways, reservoirs, dams and powerhouses. Includes activities to convert potential
energy into mechanical energy through water turbines to generate electricity. This job family is in the management level category
Plant Operations Conventional Power Plant - PO.PPHO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Hydropower Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
gas, oil shales, etc.). The Hydropower Operations focus specializes in the operation, monitoring and maintenance of hydroelectric
equipment and facilities, which include: waterways, reservoirs, dams and powerhouses. Includes activities to convert potential
energy into mechanical energy through water turbines to generate electricity. This job family is in the support level category and the
Plant Operations Conventional Power Plant - Power PO.PPPO.M1,3 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operations (Fossil Fuels) - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
gas, oil shales, etc.). The Power Operations (Fossil Fuels) focus specializes in monitoring, operating and maintaining the
performance of all equipment outside the control room and/or plant process at power generation plants where power is generated
using fossil fuels (i.e. coal, petroleum, natural gas, oil shales, etc.). This job family is in the management level category and is below
Plant Operations Conventional Power Plant - Power PO.PPPO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operations (Fossil Fuels) - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,

Job Descriptions
gas, oil shales, etc.). The Power Operations (Fossil Fuels) focus specializes in monitoring, operating and maintaining the
performance of all equipment outside the control room and/or plant process at power generation plants where power is generated
using fossil fuels (i.e. coal, petroleum, natural gas, oil shales, etc.). This job family is in the support level category and the focus is
Plant Operations Refinery - Distillation Operations - PO.REDO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
and milling of metal and mineral ores. The Refinery area is responsible for technical, professional and administrative activities
related to the operation of equipment and facilities at refineries. The Distillation Operations focus specializes in operating
distillation equipment to separate intermediate products or impurities from oil, coal, etc. Includes turning control valves and gauges
to attain temperatures, material flow rate, pressure or vacuum specified for distillation of designated product. This job family is in
Plant Operations Refinery - Grease Refining - Energy PO.REGR.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
related to the operation of equipment and facilities at refineries. The Grease Refining focus specializes in refining, blending and
shipping grease or oil tankage converted to fertilizer. Includes recording amounts of acid used and moisture content of each batch of
fertilizer. This job family is in the support level category and the focus is on completing tasks or activities supporting
Plant Operations Refinery - Liquified Natural Gas PO.RELG.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
(LNG) Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
related to the operation of equipment and facilities at refineries. The Liquified Natural Gas (LNG) Operations focus specializes in
monitoring, operating and maintaining the performance of all equipment and/or plant process on the liquefied natural gas plant.
Includes all activities related to refining methane gas and with regasifyng the liquefied natural gas (LNG) shipped in by LNG
tankers from the production zones. This job family is in the support level category and the focus is on completing tasks or activities
and/or on-the-job training, and may provide direction to other employees with similar duties. Typical job titles include LNG
Technician.
Plant Operations Refinery - Multi-Focus - Energy PO.REMF.M1 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
related to the operation of equipment and facilities at refineries. The Multi-Focus attribute is typically reserved for roles that either:
Plant Operations Refinery - Multi-Focus - Energy PO.REMF.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
related to the operation of equipment and facilities at refineries. The Multi-Focus attribute is typically reserved for roles that either:
Plant Operations Refinery - Re-Refining - Energy PO.RERR.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
related to the operation of equipment and facilities at refineries. The Re-Refining focus specializes in refurbishing used oil to return
it to a high-quality base oil. This job family is in the support level category and the focus is on completing tasks or activities
Plant Operations Renewables Plant - Battery PO.RNBA.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Assembling - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Renewables Plant area is responsible for technical, professional and administrative
activities related to the monitoring, inspection, production, operation, maintenance and physical upkeep of renewable energy plants
or sites. Includes Wind farms, Solar plants or fields, Battery storage plant, Geothermal plants and Geothermal well pads. The
Battery Assembling focus specializes in assembling an entire battery or component of a battery according to the provided quality
documents and instructions. Responsibilities include performing routine and preventive maintenance on automated equipment in a
high voltage production environment. This job family is in the support level category and the focus is on completing tasks or
Plant Operations Renewables Plant - Biogas PO.RNBO.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,

Job Descriptions
or sites. Includes Wind farms, Solar plants or fields, Battery storage plant, Geothermal plants and Geothermal well pads. The Biogas
Operations focus specializes in converting biogas generated at landfills and at dairy farms into clean, renewable electricity or
renewable natural gas (RNG). This job family is in the professional level category and works independently with flexibility and
Plant Operations Renewables Plant - Biogas PO.RNBO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
or sites. Includes Wind farms, Solar plants or fields, Battery storage plant, Geothermal plants and Geothermal well pads. The Biogas
Operations focus specializes in converting biogas generated at landfills and at dairy farms into clean, renewable electricity or
renewable natural gas (RNG). This job family is in the support level category and the focus is on completing tasks or activities
Plant Operations Renewables Plant - Biomass PO.RNBR.P1-4 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Research - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Biomass Research focus specializes in research into the bioorganic composition/biophysical characteristics of biochemical, bio-
based and bio-refined products. Responsibilities include participating in Biomass project and experiment planning, execution and
interpretation to develop technical information leading to informed business decisions. This job family is in the professional level
solving, and collaboration. Typical job titles include Research Scientist.
Plant Operations Renewables Plant - Biomass PO.RNBR.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Research - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Biomass Research focus specializes in research into the bioorganic composition/biophysical characteristics of biochemical, bio-
based and bio-refined products. Responsibilities include participating in Biomass project and experiment planning, execution and
interpretation to develop technical information leading to informed business decisions. This job family is in the support level
with similar duties. Typical job titles include Research Technician.
Plant Operations Renewables Plant - Battery Testing - PO.RNBT.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
Battery Testing focus specializes in testing and validating cells, modules, battery packs and related components under electrical,
mechanical and thermal stresses. Services, maintains, troubleshoots and repairs test equipment and sample issues. Collaborates with
other teams on sample build, preparation and instrumentation. This job family is in the support level category and the focus is on
general education, vocational, and/or on-the-job training, and may provide direction to other employees with similar duties. Typical
job titles include Battery Test Technician.
Plant Operations Renewables Plant - Plant Battery PO.RNPB.M1 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Installer - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
or sites. Includes Wind farms, Solar plants or fields, Battery storage plant, Geothermal plants and Geothermal well pads. The Plant
Battery Storage Installer focus specializes in battery storage system installations at energy plants or facilities. This job family is in
supervision.
Plant Operations Renewables Plant - Plant Battery PO.RNPB.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Storage Installer - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
or sites. Includes Wind farms, Solar plants or fields, Battery storage plant, Geothermal plants and Geothermal well pads. The Plant
Battery Storage Installer focus specializes in battery storage system installations at energy plants or facilities. This job family is in
Plant Operations Renewables Plant - Renewables PO.RNRO.M1-3 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Renewables Plant Operations focus specializes in operational activities at renewable energy plants or facilities. Includes operating
and maintaining equipment producing electrical energy from a renewable energy source (e.g. solar). This job family is in the

Job Descriptions
supervision.
Plant Operations Renewables Plant - Renewables PO.RNRO.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Operations - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
Renewables Plant Operations focus specializes in operational activities at renewable energy plants or facilities. Includes operating
and maintaining equipment producing electrical energy from a renewable energy source (e.g. solar). This job family is in the support
Plant Operations Plant Operations - Other Area - PO.ZZMF.M1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Multi-Focus - Energy operation, maintenance, control, administration and optimization of energy or mining plants. Includes specialization in power plants,
and milling of metal and mineral ores. The Other Area is reserved for employees who cannot be matched to any other Areas
available within a given Function. The Multi-Focus attribute is typically reserved for roles that either: (1) span multiple disciplines,
supervision.
Plant Operations Plant Operations - Other Area - PO.ZZMF.P1-6 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,
Plant Operations Plant Operations - Other Area - PO.ZZMF.S1-5 The Plant Operations function is responsible for all technical, professional and administrative activities related to the installation,

Job Descriptions
Product Design Design - Head of Design - Corporate PD.DEDD.E1-5 Top strategic executive in the Design area for the entire firm. Responsible for overseeing all aspects of product design, development
- Executive sourcing and production across a portfolio of merchandise brands. Leads a team of executives and staff to create a vision for the
brands and oversees the planning and execution of the organization’s vision. Single incumbent position. Select Corporate for
Product Design Design - Design - Executive - PD.DEMF.E1-4 Oversees and establishes the creative vision in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is
Executive one of several executives responsible for oversight of the area at the Corporate level. Oversees and inspires design plans of the
brands and merchandise categories to create products consistent with the organization’s vision. Select Corporate, Group or Division,
Product Design Creative Design - Multi-Focus - PD.DEMF.M2-6 Manages a team of designers within a merchandise category or collection of categories. Ensures product designs are aligned with the
Retail & E-Commerce overall brand strategy and with the creative vision for the organization. Develops short- and long-term plans to support corporate
and/or regional goals; may manage vendor accounts.
Product Design Creative Design - Multi-Focus - PD.DEMF.P1-6 Creates visually appealing product designs that support the general style characteristics of a specific brand and are representative of
Retail & E-Commerce current industry trends. Develops and proposes ideas and designs to other members of design staff. Introduces ways to incorporate
trends into new and existing designs.
Product Design Creative Design - Product Graphics - PD.DEPG.M2-4 Leads a team of graphic design professionals that create the vision for visually appealing products. Partners with other Creative
Retail & E-Commerce Designers, Technical Designers and Customer Insight Specialists to ensure designs support the brand strategy and have maximum
appeal to consumers.
Product Design Creative Design - Product Graphics - PD.DEPG.P1-6 Uses graphic design to create the vision for visually appealing products. Partners with other Creative Designers, Technical
Retail & E-Commerce Designers and Customer Insight Specialists to ensure designs support the brand strategy and have maximum appeal to consumers.
Product Design Technical Design - CAD Design - PD.TDCD.P1-6 Produces basic pattern design using CAD tools. Ensures that drawings incorporate all design features and maintains the product
Retail & E-Commerce style. Contributes design modifications to improve the quality and function of the product.
Product Design Technical Design - Colorist - Retail PD.TDCO.P1-6 Creates colors and color palettes for clothing lines and textiles. Ensures the color used within a collection meets the technical design
& E-Commerce specifications and is consistent for the product line and brand. Maintains color library and may develop color standards. May
participate in the overall design process, meet with vendors, agents and mills. May manage the lab dip and strike off process.
Product Design Technical Design - Material Design - PD.TDMD.P1-6 Designs textiles, fabrics and other inputs for use in apparel, accessories, footwear, home furnishings or personal goods. Responsible
Retail & E-Commerce for product integrity and adherence to product/brand vision with respect to design, fit, quality, and cost. Participates in the creative
design process and has knowledge of the manufacturing process and technical design specifications.
Product Design Technical Design - Multi-Focus - PD.TDMF.M1-6 Manages a team of Technical Designers that may include CAD Designers, Patternmakers, or Material Designers or others who
Retail & E-Commerce convey the technical specifications for factory production. Ensures product integrity and interpretation with respect to design,
manufacturing, quality and cost.
Product Design Technical Design - Multi-Focus - PD.TDMF.P1-6 Prepares technical specifications with creative designers that convey the measurements, fit and construction for factory production.
Retail & E-Commerce Ensures product integrity and interpretation with respect to design, manufacturing, quality and cost.
Product Design Technical Design - Patternmaker - PD.TDPM.P1-6 Creates plans and patterns that can be translated into the production of goods including clothing and apparel, accessories, and home
Retail & E-Commerce furnishings. Applies knowledge of materials and manufacturing process to build a packet of complete specifications. Evaluates
prototypes for fit and quality.
Product Design Product Design - Other Area - Multi- PD.ZZMF.M1-6 Manages a team that works in an area of the Design function other than the creative process, patternmaking, CAD design, color or
Focus - Retail & E-Commerce material design. Employees who manufacture or produce goods should be matched in the Manufacturing module.
Product Design Product Design - Other Area - Multi- PD.ZZMF.P1-6 Works in an area of the Design function other than the creative process, patternmaking, CAD design, color or material design.
Focus - Retail & E-Commerce Employees who manufacture or produce goods should be matched in the Manufacturing module.
Professional Management Consulting - Top PS.MCHD.E1-5 Top executive responsible for overseeing a fee-for-service consulting organization. Provides strategic management services

Job Descriptions
Services / Management Consulting - Corporate consulting including change management, organizational development, succession planning and/or business strategy. The consulting
Consulting - Executive organization may be a separate profit and loss center. Responsible for consulting organization providing management services
consulting on a global basis. If incumbent oversees a separate profit and loss center, still match this job, rather than President
Division. If incumbent is responsible for overseeing management consulting services for an industry sector, product or service line,
customer segment or major clients, match to Management Consulting. If incumbent is responsible for the function company-wide
select Corporate for Executive Scope of Responsibility, if responsible for a Group/Region select Group, if responsible for a
Division/Country select Division. Single incumbent at Corporate, or each Group or Division.
Professional Management Consulting - PS.MCMC.E1-4 Oversees Management Consulting in a sub-part of the overall organization (e.g., a Group, Region, Division, Country). Provides
Services / Management Consulting - Executive strategic management services consulting including change management, organizational development, succession planning and/or
Consulting - Executive business strategy. The consulting organization may be a separate profit and loss center. Responsible for consulting organization
providing management services consulting on a global basis. Responsible for activities related to advising external clients on
improving business results across a variety of fields, such as human resources consulting, information technology (IT) consulting,
and strategy consulting. If incumbent is responsible for service delivery match to Delivery - Executive. If incumbent is responsible
for new or emerging business lines match to Emerging Business - Executive. If incumbent is responsible for a practice or solution
line match to Practice / Solution - Executive. If incumbent is responsible for a vertical or business segment match to Vertical /
Business Segment - Executive. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Professional Professional Services - Business PS.PSBE.E1-4 Oversee product and/or service operations functions for a sub-part of the overall organization. Leads the organization’s effort to
Services / Services Operations - Executive - develop and improve operations through efficient and effective integrated processes, implementing common management
Consulting Executive processes/services to leverage organization resources. Directs operations review of cost and service structures, productivity
measures and delivery methods to achieve planned ROI. Responsibilities include program and project management for the function
organization. If incumbent is responsible for Business Service Operations for the entire firm, match to Head of Business Service
Operations - Corporate. If responsible for a Group/Region select Group, if responsible for a Division/Country select Division. Multi-
incumbent position.
Professional Professional Services - Business PS.PSBM.E1-4 Oversees Business Process Consulting in a sub-part of the overall organization (e.g., a Group, Region, Division, Country). Oversees
Services / Process Consulting - Executive - a consulting operation providing services in connection with tactical business improvement efforts such as the outsourcing of a
Consulting Executive business function (e.g., human resources, finance, payroll, customer service or information technology) or internal process
improvement to clients on a fee-for-service basis. If incumbent is responsible for service delivery match to Delivery - Executive. If
incumbent is responsible for new or emerging business lines match to Emerging Business - Executive. If incumbent is responsible
for a practice or solution line match to Practice / Solution - Executive. If incumbent is responsible for a vertical or business segment
match to Vertical / Business Segment - Executive. If incumbent oversees a consulting organization that provides information
technology systems services, match to Top Technology Solutions Consulting - Executive. Select Corporate, Group or Division, as
Professional Professional Services - Head of PS.PSBS.E1-4 Head of Business Service Operations for the entire firm. Leads the organization’s effort to develop and improve operations through
Services / Business Services Operations - efficient and effective integrated processes, implementing common management processes/services to leverage organization
Consulting Corporate - Executive resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned
ROI. Responsibilities include program and project management for the function organization. If incumbent is responsible for
Delivery in a sub-part of the organization (e.g., Group, Region, Division, Country) or is one of several incumbents responsible for
the area at corporate match to Delivery - Executive.
Professional Professional Services - Top PS.PSCD.E1-5 Top executive responsible for overseeing a consulting organization which provides multiple services in connection with the
Services / Consulting Services - Corporate - implementation of technology solutions, business process improvement, the outsourcing of business support functions, or strategic
Consulting Executive management consulting. Services are provided on a fee-for-service basis, and the consulting organization may be a separate profit
and loss center. If incumbent oversees a separate profit and loss center, still match this job, rather than President Division. If
incumbent is responsible for overseeing a consulting organization providing a single type of service, match to Top Technology
Solutions Consulting, Top Business Process Consulting, or Top Management Consulting, as appropriate. If incumbent is responsible
for overseeing a multi-service consulting operation for an industry sector, product or service line, customer segment or major clients,

Job Descriptions
match to Consulting Services. If incumbent is responsible for the function company-wide select Corporate for Executive Scope of
Responsibility, if responsible for a Group/Region select Group, if responsible for a Division/Country select Division. Single
incumbent at Corporate, or each Group or Division.
Professional Professional Services - Country/Site PS.PSCL.E1-4 Oversee all operations - product, services, technology and shared services delivered from the country for the global business and
Services / Leader - Executive function heads within the firm. Directs operations review of cost and service structures, productivity measures and delivery methods
Consulting to achieve planned ROI. The role may also include elements of business development for scouting opportunities but within the
parent organization.
Professional Professional Services - Consulting PS.PSCO.E1-4 Oversees Consulting Operations in a sub-part of the overall organization (e.g., a Group, Region, Division, Country). Provides
Services / Operations - Executive - Executive supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-time need.
Consulting Outsourcing typically involves the contracting of a business process, operational or non-core function to be performed by outside
resources. The Consulting Operations area is responsible for providing high-level relationship management with clients receiving
fee-for-service consulting services throughout the engagement from proposal and project definition through to the delivery of a
professional services project/solution. If incumbent is responsible for service delivery match to Delivery - Executive. If incumbent is
responsible for new or emerging business lines match to Emerging Business - Executive. If incumbent is responsible for a practice
or solution line match to Practice / Solution - Executive. If incumbent is responsible for a vertical or business segment match to
Vertical / Business Segment - Executive. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Professional Professional Services - Head of PS.PSDD.E1-4 Head of Delivery for the entire firm. Oversee the business units and functional areas directly related to delivering products and
Services / Delivery - Corporate - Executive services to market, including development/engineering, operations and service/support in a professional services environment.
Consulting Responsibilities typically do not include overseeing Enabling functions. Single incumbent position. If incumbent is responsible for
Delivery in a sub-part of the organization (e.g., Group, Region, Division, Country) or is one of several incumbents responsible for
the area at corporate match to Delivery - Executive.
Professional Professional Services - Delivery - PS.PSDE.E1-4 Oversee the business units and functional areas directly related to delivering products and services to market for a sub-part of the
Services / Executive - Executive organization, including development/engineering, operations and service/support in a professional services environment.
Consulting Responsibilities typically do not include overseeing Enabling functions. If incumbent is responsible for Delivery for the entire firm,
match to Head of Delivery - Corporate. If responsible for a Group/Region select Group, if responsible for a Division/Country select
Division. Multi-incumbent position.
Professional Professional Services - Head of PS.PSEB.E1-4 Head of Emerging (professional services) Businesses for the entire firm. Leads one or more than one lines of business with revenue
Services / Emerging Businesses - Corporate - and profit & loss accountability. Business units are primarily organized around emerging technologies, solutions and service areas
Consulting Executive with high growth potential and limited overlap with existing organizational capabilities. Single incumbent position. If incumbent is
responsible for Emerging Business in a sub-part of the organization (e.g., Group, Region, Division, Country) or is one of several
incumbents responsible for the area at corporate match to Emerging Businesses - Executive.
Professional Professional Services - Emerging PS.PSEX.E1-4 Leads one or more than one lines of business with revenue and profit & loss accountability within a professional services firm.
Services / Businesses - Executive - Executive Business units are primarily organized around emerging technologies, solutions and service areas with high growth potential and
Consulting limited overlap with existing organizational capabilities. Multi-incumbent position. If incumbent is responsible for Emerging
Businesses for the entire firm match to Head of Emerging Businesses - Corporate. If responsible for a Group/Region select Group, if
responsible for a Division/Country select Division. Multi-incumbent position.
Professional Professional Services - Top Business PS.PSHD.E1-5 Responsible for overseeing a consulting operation providing business process consulting services in a sub-part of the overall
Services / Process Consulting - Corporate - organization (other than a Group, Region, Division, Country), or for an industry sector, product or service line, customer segment or
Consulting Executive major clients. Oversees a consulting operation providing services in connection with tactical business improvement efforts such as
the outsourcing of a business function (e.g., human resources, finance, payroll, customer service or information technology) or
internal process improvement to clients on a fee-for-service basis. If incumbent oversees a separate profit and loss center, still match
this job, rather than President Division. If incumbent oversees a consulting organization that provides information technology
systems services, match to Top Technology Solutions Consulting. If incumbent is responsible for an industry sector, product or
service line, customer segment or major clients, match to Business Process Consulting. If incumbent is responsible for the function

Job Descriptions
company-wide select Corporate for Executive Scope of Responsibility, if responsible for a Group/Region select Group, if
responsible for a Division/Country select Division. Single incumbent at Corporate, or each Group or Division.
Professional Professional Services - Top PS.PSMD.E1-5 Top executive responsible for overseeing a consulting organization which provides services to clients on a fee-for-service basis in
Services / Technology Solutions Consulting - connection with the design, development, and implementation of technology solutions using software/hardware systems, or the
Consulting Corporate - Executive integration of software/hardware systems, or professional technology outsourcing solutions/services. The consulting organization
may be a separate profit and loss center. If incumbent oversees a separate profit and loss center, still match this job, rather than
President Division. If incumbent is focused on business process consulting without the integration of technology products or
services solutions, match to Top Business Process Consulting. If incumbent is responsible for overseeing technology solutions
consulting for an industry sector, product or service line, customer segment or major clients, match to Technology Solutions
Consulting. If incumbent is responsible for the function company-wide select Corporate for Executive Scope of Responsibility, if
responsible for a Group/Region select Group, if responsible for a Division/Country select Division. Single incumbent at Corporate,
or each Group or Division.
Professional Professional Services - Head of PS.PSPS.E1-4 Head of Practices / Solutions lines for the entire firm. Creates and communicate technical/scientific vision and strategy for all
Services / Practices/Solution - Corporate - solution areas in a professional services environment. Responsibility may include direct/indirect revenue, sales and growth for the
Consulting Executive solution area. Single incumbent position. If responsible for a sub-part of the organization or one of multiple practice/solution lines,
match to Practices / Solutions - Executive.
Professional Professional Services - PS.PSPX.E1-4 Create and communicate technical/scientific vision and strategy for a particular solution area in a professional services environment.
Services / Practices/Solutions - Executive - Responsibility may include direct/indirect revenue, sales and growth for the solution area. Multi-incumbent position. If responsible
Consulting Executive for all practice/solution lines for the entire firm, match to Head of Practices / Solutions - Corporate. If responsible for a
Group/Region select Group, if responsible for a Division/Country select Division. Multi-incumbent position.
Professional Professional Services - Technology PS.PSTM.E1-4 Oversees Technology Consulting in a sub-part of the overall organization (e.g., a Group, Region, Division, Country). Oversees a
Services / Consulting - Executive - Executive consulting organization which provides services to clients on a fee-for-service basis in connection with the design, development, and
Consulting implementation of technology solutions using software/hardware systems, or the integration of software/hardware systems, or
professional technology outsourcing solutions/services. Responsible for providing fee-for-service consulting services resulting in
measurable business improvement by pursuing identification/development of technology solutions for clients using proprietary
company products and/or outsourced technology solutions and proprietary tools/techniques. Select Corporate, Group or Division, as
Professional Professional Services - Head of PS.PSVB.E1-4 Head of Vertical/Business Segment lines for the entire firm. Leads one or more than one lines of business with revenue and profit &
Services / Vertical/ Business Segment - loss accountability within a professional services firm. Has significant input on the organization’s policies and long-range
Consulting Corporate - Executive objectives. Business units are primarily organized around domain serviced but in some cases might be geographically defined.
Single incumbent position. If responsible for Business Process consulting only match to Top Business Process Consulting -
Corporate. If responsible for Management consulting only match to Top Management Consulting - Corporate. If responsible for
Technology Solutions consulting only match to Top Technology Solutions Consulting - Corporate.
Professional Professional Services - Vertical/ PS.PSVX.E1-4 Leads one or more than one lines of business with revenue and profit & loss accountability within a professional services firm. Has
Services / Business Segment - Executive - significant input on the organization’s policies and long-range objectives. Business units are primarily organized around domain
Consulting Executive serviced but in some cases might be geographically defined. If responsible for a Group/Region select Group, if responsible for a
Division/Country select Division. Multi-incumbent position.
Professional Professional Services / Consulting - PS.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Professional Services / Consulting function.
Services / Other Area - Multi-Focus - Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Consulting Executive
Professional Consulting Operations - Client PS.COCR.M2-6 Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison
Services / Relationship Management - during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client
Consulting Technology satisfaction, maintaining client communication and the overall management of the client relationship. Works to grow the client
relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the
delivery managers to ensure on-time delivery of projects that support the client’s business. Generally has profit and loss

Job Descriptions
responsibilities. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This role is focused on
the relationship between the customer and solution provider during a project of a fixed duration. Employees whose primary function
is the technical delivery of the project rather than the overall client relationship, match to Delivery Program Management.
Employees who do not manage employees or the function should be matched to Client Relationship Management
Professional Consulting Operations - Client PS.COCR.P1-6 Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement
Services / Relationship Management - or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication and the
Consulting Technology overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.
Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the
client’s business. This role is focused on the relationship between the customer and solution provider during a project of a fixed
duration. Employees whose primary function is the day-to-day delivery of services rather than the overall client relationship, match
to Delivery Program Management.
Professional Consulting Operations - Engagement PS.COEP.M2-6 Oversees the execution of the overall bidding process regarding large, complex issues including IT services, solutions, design or
Services / / Proposal - Technology manufacturing services. Responsible for assembling required resources/skills to develop proposal content. Manages the preparation
Consulting of bids, proposal content, conformance to Request for Proposal (RFP) requirements, customer liaison and business partner/vendor
coordination. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Incumbents who do not
manage employees or the function should be matched to Engagement/Proposal.
Professional Consulting Operations - Engagement PS.COEP.P1-6 Responsible for the bidding process regarding large, complex proposals including IT service solutions, process design consulting or
Services / / Proposal - Technology manufacturing services. Manages the bid submission process from initial contact through contract signing; places particular
Consulting emphasis on establishing the trading terms. May also be responsible for validating/endorsing the technical solution. Employees at
the highest authority levels may sign off on bids and proposals. Only match employees who develop bids and RFP responses and do
not dedicate significant time to consulting or solution development/implementation to this job family.
Professional Consulting Operations - Multi-Focus PS.COMF.M2-6 Provides supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-
Services / - Technology time need. Outsourcing typically involves the contracting of a business process, operational or non-core function to be performed by
Consulting outside resources. The Consulting Operations area is responsible for providing high-level relationship management with clients
receiving fee-for-service consulting services throughout the engagement from proposal and project definition through to the delivery
of a professional services project/solution. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described
by their area or function description; or (2) span multiple disciplines, products or focuses of expertise. This job family is in the
pay reviews and may have hire/fire decision making authority. In limited instances, incumbents in this management job level
that provide clarity on contribution expectations based on knowledge, application, problem solving, impact, collaboration and
supervision.
Professional Consulting Operations - Multi-Focus PS.COMF.P1-6 Provides supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-
Services / - Technology time need. Outsourcing typically involves the contracting of a business process, operational or non-core function to be performed by
Consulting outside resources. The Consulting Operations area is responsible for providing high-level relationship management with clients
receiving fee-for-service consulting services throughout the engagement from proposal and project definition through to the delivery
of a professional services project/solution. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described
by their area or function description; or (2) span multiple disciplines, products or focuses of expertise. This job family is in the
application, problem solving and collaboration.
Professional Consulting Operations - Resource PS.CORD.M2-6 Directs and guides the activities of a team or teams responsible for assigning professional services employees to specific client
Services / Deployment - Technology engagement projects. Works with consulting leadership to identify current and future technical and business resources needed and
Consulting create long-term workforce strategy in alignment with business plan requirements. Develops and implements policies and practices

Job Descriptions
to effectively balance resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. This is a people-management role. Incumbents
who do not directly manage other individuals performing resource deployment activities should be matched to Resource
Deployment. Incumbents who are managing teams responsible for assigning and scheduling outsourced call-center and transaction
support employees should be matched to the appropriate Outsourcing - Call Center focus at the management level.
Professional Consulting Operations - Resource PS.CORD.P1-6 Assigns professional services employees to specific client engagement projects with a goal of effectively balancing resource
Services / Deployment - Technology utilization needs with planning targets, skills allocation, actual utilization and staffing levels. Develops and manages the tactical and
Consulting strategic resource plan for an offering or service line. Incorporates workforce planning and sales support with the overall business
plan. May contribute to strategic planning and large-scale operational deployment. Works with the consulting management team to
identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially
aligned with project budget and schedule plans. Coordinates plans for resource redeployment or retraining with human resources, as
needed. This is not a people management role.
Professional Management Consulting - PS.MCMC.M2-6 Oversees consulting projects that involve strategy development, organizational restructuring and management of the business to
Services / Management Consulting - maximize efficiencies. Works with senior management of firms to determine long-term goals by analyzing the client’s business and
Consulting Technology making recommendations for changes and improvements. Generally has expertise within a specific industry and service sector and
has strong skills in key areas. Viewed by customers as a consultant. Performance is typically measured by the capture of the
consulting engagement and/or utilization, (e.g., by billable hours for the department) or performance against budget. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. Employees who do not manage employees or the
function should be matched to Management Consulting.
Professional Management Consulting - PS.MCMC.P1-6 Delivers business consulting projects that involve strategy development, organizational restructuring and management improvement
Services / Management Consulting - to maximize efficiencies. Works with senior management of companies to determine long-term goals by analyzing the client’s
Consulting Technology business and making recommendations for changes and improvements. Generally has expertise within a specific industry and
service sector and has strong skills in key technology areas. Viewed by customers as a consultant. Performance is typically
evaluated based on the capture of the consulting engagement and/or utilization, (e.g., billable hours). This position should be used
for individuals who are actively and regularly meeting with and presenting to clients. Individuals whose primary focus is “back
room” analysis of client data without client contact should be matched to Business Intelligence.
Professional Project Management - Project PS.PMPM.M2-6 Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who
Services / Management - Client Services - lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning
Consulting Technology and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery
to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment,
enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical
skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery
of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
This job is most common in a software or professional services organization, where it does not have responsibility over product
development, but does have overall project management responsibility. Direct people management responsibility is typically
required. Employees who do not manage people, match to Project (Client Services). This job oversees employees assigned to
manage specific projects that have a distinct beginning and end. Employees who oversee project managers for product development
projects should be matched to Project/Program (Design) (EN.PMPD). Employees who oversee project managers focused on
implementation of internal information systems should be matched to Project/Program (Info Systems) (TE.PMPI).
Professional Project Management - Project PS.PMPM.P1-6 Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve
Services / Management - Client Services - acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May
Consulting Technology work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development
and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to
improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key,
but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to
ensure goal attainment. This role is most common in a software or professional services organization in which the individual does

Job Descriptions
not have responsibility over product development, but does have overall project management responsibility. Individuals with people
management responsibility should be matched to Project (Client Services) - Management category. This job manages specific
projects that have a distinct beginning and end. Employees who manage product development projects should be matched to
Project / Program (Design) (EN.PMPD). Employees who manage internal IT-focused projects should be matched to Project
Management (Info Systems) (TE.PMPI).
Professional Professional Services - Business PS.PSBP.M2-6 Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client
Services / Process Consulting - Technology needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client’s internal
Consulting process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future
performance to a third party. Performance is typically measured by the capture of the business opportunity and/or utilization, (e.g.,
by billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the
efficient operation of the function. Employees who do not manage employees or the function should be matched to Business Process
Consulting.
Professional Professional Services - Business PS.PSBP.P1-6 Primarily responsible for the development of business process related solutions for clients. Viewed by customers as a consultant.
Services / Process Consulting - Technology Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a
Consulting client’s internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to
shift future performance to a third party. Performance is typically evaluated based on the capture of the business opportunity and/or
utilization, (e.g., billable hours). This position should be used for individuals who are actively and regularly meeting with and
presenting to clients. Individuals whose primary focus is “back room” analysis of client data without client contact should be
matched to Business Intelligence.
Professional Professional Services - PS.PSIM.M2-6 Manages teams of incumbents responsible for setup and installation of technical systems, applications or process designs for client’s
Services / Implementation - Technology purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client
Consulting installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting and
client training. Interfaces with consulting, sales and project management teams to develop strategy and resource plans to anticipate
demand for implementation services and workforce needs. Provides client insight and feedback to product development and
professional services teams for product and services improvement. May directly lead the largest or most-complex client
implementations. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Incumbents who are
managing teams of incumbents responsible for both designing and implementing technical systems, applications and process designs
to meet client business specifications should be matched to Systems Integration (PS.PSSI). Incumbents who manage teams of
incumbents providing complete professional service support for a client or clients, including the identification and development of
solutions, design of systems, applications and processes, and delivery to clients, should be matched to Professional Services
Consulting (PS.PSPS). Incumbents who manage teams of incumbents responsible for coordinating all aspects of a product or service
offering project for a client from inception to installation should be matched to Project (Client Services)(PS.PMPM).
Professional Professional Services - PS.PSIM.P1-6 Sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business
Services / Implementation - Technology process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation and train
Consulting or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical
issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to
product and professional services teams for product and process improvements. May work directly with clients on-site or provide
installation support remotely. Incumbents who are both designing and implementing technical systems, applications, and process
designs to meet client business specifications should be matched to Systems Integration Consulting(PS.PSSI). Incumbents who are
responsible for providing complete professional service support for a client or clients, including the identification and development
of solutions, design of systems, applications and processes, and delivery to clients, should be matched to Professional Services
Consulting (PS.PSPS). Incumbents who are coordinating all aspects of a product or service offering project for a client, from
inception to installation should be matched to Project Management (Client Services) (PS.PMPM).
Professional Professional Services - Information PS.PSIS.M2-6 Manages security consultants responsible for the customization, development and implementation of cybersecurity solutions for
Services / Security Consulting - Technology clients’ systems, applications and product designs. Designs and implements protocol for client installations, including security
Consulting assessments using penetration and vulnerability testing and risk analysis. Performance is typically measured by the capture of the

Job Descriptions
consulting engagement and/or utilization (e.g., billable hours for the department) or performance against budget. Provides feedback
to product development and professional services teams for improving product security standards and procedures. Selects, develops
Professional Professional Services - Information PS.PSIS.P1-6 Translates clients’ cybersecurity requirements and customizing and implementing security solutions into specific systems,
Services / Security Consulting - Technology applications and product designs. Identifies and develops the security solutions for clients using company products, outsourced
Consulting technology solutions and technical tools. Consults with clients regarding secure product configuration, deployment and security
patches to minimize security vulnerabilities. Provides comprehensive scanning, penetration testing, vulnerability assessments,
monitoring services and source code analysis and delivers detailed results to clients. Guides and supports clients in the development
and implementation of product security controls. Often project-based and involves working at customer sites. Performance is
typically measured by the capture of the consulting engagement, utilization (e.g., billable hours) and/or delivery of agreed solutions
within budgeted hours.
Professional Professional Services - Professional PS.PSPS.M2-6 Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced
Services / Services Consulting - Technology solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as
Consulting well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a
technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization
(e.g., billable hours for the department) or performance against budget. Selects, develops and evaluates personnel to ensure the
efficient operation of the function. Incumbents who are managing teams of incumbents responsible for both designing and
implementing technical systems, applications and process designs to meet client business specifications should be matched to
Systems Integration Consulting (PS.PSSI). Incumbents who manage teams of incumbents responsible for coordinating all aspects of
a product or service offering project for a client from inception to installation should be matched to Project (Client Services)
(PS.PMPM).
Professional Professional Services - Professional PS.PSPS.P1-6 Develops and delivers detailed technology solutions through consulting project activities. Responsibilities include client
Services / Services Consulting - Technology identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities
Consulting include problem identification, system architecture definition, hardware/software specification and/or design, implementation,
testing, client training and solution deployment. Performance is typically evaluated based on utilization, (e.g., billable hours).
Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some
financial responsibilities including project cost estimating, proposal generation and invoicing. May participate in sales and proposal
presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in
customer organization. Performance is typically measured by the capture of the consulting engagement and/or delivery of agreed
solutions within budgeted hours. This position should be used for individuals who are actively and regularly meeting with and
presenting to clients. Incumbents who are both designing and implementing technical systems, applications and process designs to
meet client business specifications should be matched to Systems Integration Consulting(PS.PSSI). Incumbents who are
coordinating all aspects of a product or service offering project for a client, from inception to installation should be matched to
Project Management (Client Services) (PS.PMPM).
Professional Professional Services - Systems PS.PSSI.M2-6 Directs the identification, development and customization of complex systems solutions to address client’s business requirements.
Services / Integration Consulting - Technology Oversees design activities that may involve application/system architecture or process designs for integration of very large complex
Consulting technology solutions and integrating architecture. Serves as manager/advocate for the client and as the ultimate authority on the
architecture designed to address client business problems. Typically project-based, with frequent visits to customer sites. May be
considered part of a professional services consulting engagement. Selects, develops and evaluates personnel to ensure the efficient
Professional Professional Services - Systems PS.PSSI.P1-6 Translates the client’s business requirements into specific systems, applications or process designs for very large complex
Services / Integration Consulting - Technology technology solutions and integrating architecture. Acts as an advocate for the client as the ultimate authority on the architecture
Consulting designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at
customer sites. This position should be used for individuals who are actively and regularly meeting with and presenting to clients.
Individuals who are coding and building system prototypes or demos based on specifications provided and do not have direct client
contact should be matched to Systems Programming. Individuals who are developing new products or enhancements to existing

Job Descriptions
products that are not client-specific should be matched to roles in the Engineering functional area. Employees focused on advising
clients on how to set up their systems to be secure and/or providing consulting and outsourcing services should be matched to this
position or to Technology Consulting.
Professional Professional Services - Technology PS.PSTC.M2-6 Oversees the identification/development of technology solutions for clients using company products and/or outsourced technology
Services / Consulting - Technology solutions or proprietary tools/techniques. Defines client needs and develops a plan and proposal that others implement in the
Consulting delivery of the project solution. Viewed by customers as a consultant. Performance is typically measured by the capture of the
consulting engagement and/or utilization (e.g., by billable hours for the department) or performance against budget. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. Incumbents who are managing teams of
incumbents responsible for both designing and implementing technical systems, applications and process designs to meet client
business specifications should be matched to Systems Integration Consulting (PS.PSSI). Incumbents who manage teams of
incumbents providing complete professional service support for a client or clients, including the identification and development of
solutions, design of systems, applications, and processes, and delivery to clients, should be matched to Professional Services
Consulting (PS.PSPS). Incumbents who manage teams of incumbents responsible for coordinating all aspects of a product or service
offering project for a client from inception to installation should be matched to Project (Client Services)(PS.PMPM).
Professional Professional Services - Technology PS.PSTC.P1-6 Identifies and develops technology solutions for clients using firm products, outsourced technology solutions and/or proprietary
Services / Consulting - Technology tools/techniques that others implement. Defines client needs and develops a plan and proposal for delivery of the project. Viewed by
Consulting customers as a consultant. Performance is typically evaluated based on the capture of the consulting engagement and/or utilization,
(e.g., billable hours). This position should be used for individuals who are actively and regularly meeting with and presenting to
clients. Individuals whose primary focus is “back room” analysis of client data without client contact should be matched to Business
Intelligence. Incumbents who are both designing and implementing technical systems, applications and process designs to meet
client business specifications should be matched to Systems Integration Consulting(PS.PSSI). Incumbents who are responsible for
providing complete professional service support for a client or clients, including the identification and development of solutions,
design of systems, applications and processes, and delivery to clients, should be matched to Professional Services Consulting
(PS.PSPS). Incumbents who are coordinating all aspects of a product or service offering project for a client, from inception to
installation should be matched to Project Management (Client Services) (PS.PMPM).
Professional Professional Services / Consulting - PS.ZZMF.M2-6 Provides supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-
Services / Other Area - Multi-Focus - time need. Outsourcing typically involves the contracting of a business process, operational or non-core function to be performed by
Consulting Technology outside resources. The Other Area is reserved for employees who cannot be matched to any other Areas available within a given
Function. The Multi-Focus attribute is typically reserved for roles that either: (1) are fully described by their area or function
description; or (2) span multiple disciplines, products or focuses of expertise. This job family is in the management level category
of teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews and may have
expectations based on knowledge, application, problem solving, impact, collaboration and supervision.
Professional Professional Services / Consulting - PS.ZZMF.P1-6 Provides supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-
description; or (2) span multiple disciplines, products or focuses of expertise. This job family is in the professional level category
different levels available that provide clarity on contribution expectations based on knowledge, application, problem solving and
collaboration.
Professional Professional Services / Consulting - PS.ZZMF.S1-5 Provides supplemental services to work being done by the client. Consulting typically addresses a specific scope of work for a one-

Job Descriptions
description; or (2) span multiple disciplines, products or focuses of expertise. This job family is in the support level category and the
require general education, vocational and/or on-the-job training, and may provide direction to other employees with similar duties.
Quality Quality Assurance - Clinical Quality QU.QACQ.M2-6 Oversees and manages internal and external audits of Clinical Standard Operating Procedures and Clinical Operating Procedures.
Assurance (GCP) - Life Sciences Directs and ensures compliance with all guidelines for regulatory standards, as well as company policies/procedures. Manages the
clinical quality database of observations for quality analysis and assessment and identifies compliance risk. Organizes pre- and post-
study document reviews and takes corrective and preventative actions. Oversees technical document review and other GxP activities
in support of clinical development programs. Monitors audit reports to clinical management. Provides leadership in continuous
improvement of good clinical practices.
Quality Quality Assurance - Clinical Quality QU.QACQ.P1-6 Performs internal and external audits of Clinical Standard Operating Procedures and Clinical Operating Procedures. Ensure
Assurance (GCP) - Life Sciences compliance with all guidelines for regulatory standards, as well as company policies/procedures. regulatory organizations. Maintains
clinical quality database of observations for quality analysis and assessment and identifies compliance risk. Conducts pre and post-
study document reviews and takes corrective and preventative actions. Performs technical document review and GxP activities in
support of clinical development programs. Supports quality assurance staff on good manufacturing practice requirements of drug
product manufacture. Provides audit reports to clinical management. Incumbents whose focus is on quality assurance operations and
manufacturing should be matched to the appropriate Quality Assurance role in the Operations or Manufacturing functional area. See
also New Requested Benchmark.
Quality Quality Assurance - Computer QU.QACV.M2-6 Oversees the validation plan for quality computer-automated systems for clinical research. Manages the performance and execution
Validation - Life Sciences of test coverage analysis and validation procedures. Directs the development of standard operating procedures, policies and
procedures in the area of computer system validation, as required. Leads audits of computer systems. This job is intended for use by
companies in the Life Sciences and Medical Device industries. Firms in other industries should match to an appropriate role in the
Information Technology function. Medical Device Companies see also Software - Quality Assurance (EN.SOQA).
Quality Quality Assurance - Computer QU.QACV.P1-5 Oversees the validation plan for quality computer-automated systems for clinical research. Manages the performance and execution
Validation - Life Sciences of test coverage analysis and validation procedures. Directs the development of standard operating procedures, policies and
procedures in the area of computer system validation, as required. Leads audits of computer systems. This job is intended for use by
companies in the Life Sciences and Medical Device industries. Firms in other industries should match to an appropriate role in the
Information Technology function. Medical Device Companies see also Software - Quality Assurance (EN.SOQA).
Quality Quality Assurance - Validation - QU.QAVA.M1-6 Directs the development and implementation of quality validation of equipment and systems to ensure compliance with appropriate
Life Sciences regulatory agency requirements, internal firm standards and industry current practices. Oversees and reviews validation area
processes and procedures, making recommendations for changes and/or improvements.
Quality Quality Assurance - Validation - QU.QAVA.P1-6 Performs and verifies the calibration and validation of equipment and systems. Assists in equipment selection, specification and
Life Sciences negotiation of competitive pricing. Maintains all documentation pertaining to qualification and validation. May develop procedures
and/or protocols to ensure that corrective measures meet acceptable standards.
Quality Quality Assurance - Validation - QU.QAVA.S1-5 Prepares installation and test validation procedures/protocols to ensure product is manufactured in accordance with appropriate
Life Sciences regulatory agency validation requirements, internal company standards and current industry practices. Compiles and analyzes
validation data, prepares reports and makes recommendations for changes and/or improvements. May also investigate and
troubleshoot problems and determine solutions. Maintains validation documentation and files.
Quality Quality Assurance - Compliance - QU.QACP.M2-6 Oversees the development and optimization of quality systems, tools, data, and processes on an ongoing basis that ensures
Manufacturing compliance with established standard operating procedures and regulatory agency guidelines. Leads the compilation, analysis and
reporting of metrics, including identification of trends and/or root cause(s) to help develop new initiatives and process
improvements. Manages internal inspection readiness program, providing support at all regulatory inspections and corporate audits,
tracking internal/external audit commitments and driving on time closure, evaluation of new requirements and emerging regulations
and oversight for trending of quality compliance metrics.

Job Descriptions
Quality Quality Assurance - Compliance - QU.QACP.P1-5 Develops and optimizes quality systems, tools, data and processes on an ongoing basis that ensures compliance with established
Manufacturing standard operating procedures and regulatory agency guidelines. Supports the compilation, analysis and reporting of metrics,
including identification of trends and/or root cause(s) to help develop new initiatives and process improvements. Participates in
internal inspection readiness program, providing support at all regulatory inspections and corporate audits, tracking internal/external
audit commitments and driving on time closure, evaluation of new requirements and emerging regulations, and oversight for
trending of quality compliance metrics.
Research & Clinical Development - Head of RD.CDBC.E1-4 Head of the Biostatistics area for the entire firm. Responsible for the global design and development of the biostatistics function,
Development Biostatistics - Corporate - Executive translating the development strategies into tactical plans to support product development objectives. Establishes the standards for
information systems used within the biostatistics area including company policy, practices and operating procedures in compliance
with industry standards. Responsible for developing and overseeing the biostatistics operations to ensure efficient and accurate
information processing to ensure data integrity, quality, and efficiency. This position also participates in establishing strategy and
direction within the clinical research area to ensure appropriate data management techniques and principles are applied. Responsible
for all biostatistics functions (pre-clinical, clinical). This includes organizations with operations in only one country. Single
Research & Clinical Development - Biostatistics RD.CDBS.E1-4 Responsible for multiple biostatistics functions for a sub-part of overall organization (e.g., Group, Region, Division, Country) or is
Development - Executive - Executive one of several executives responsible for oversight of the area at the Corporate level. Oversees the design, development, and
evaluation of the information systems to expedite the operation and evaluation of clinical trials. Oversees the development and
monitors the statistical analysis and tracking systems to determine the efficiency of clinical trials. Addresses the analysis and
evaluation of clinical data statistics. Ensures that the standards for information systems used within the biostatistics area, including
company policy, practices and operating procedures, are in compliance with industry standards. Oversees biostatistics operations to
ensure data integrity, quality, and efficiency including data analysis and reporting required preparing for regulatory filings and
scientific publications for product approvals and on-market support. Select Corporate, Group or Division, as appropriate for each
Research & Clinical Development - Top Clinical RD.CDCD.E1-5 Top executive responsible for the entire firm’s global clinical research and development organization and all clinical trials programs
Development Research & Development (MD) - from pre-clinical to Phase III and/or on-market products including oversight and management of data management functions.
Executive Oversees the clinical research activities including development of clinical trial protocols, data management strategies and systems
development of required reports and regulatory filings to gain product approval. Develops functional plans for managing clinical
research activities including activities to be performed in-house or through third-party relationships to complete clinical trials
according to the strategic plan to support product approval. The position interacts with various groups within the company and
external to the business in the execution of clinical research activities. Responsible for all clinical research and development
functions at the company. This includes organizations with operations in only one country. Incumbents that do not currently hold a
Doctorate Degree in Medicine (MD) should be matched to Top Clinical Research and Development Executive (Non-MD) -
Corporate or Clinical Research and Development Executive (Non-MD).
Research & Clinical Development - Head of RD.CDCE.E1-4 The Head of the Clinical Monitoring area for the entire firm. Oversees and manages clinical trials for new products. Responsible for
Development Clinical Monitoring - Corporate - overall external cost forecasting, protocol budgets, trial feasibility and vendor selection expertise. Leads the strategic direction and
Executive development of patient recruitment expertise, methodologies and solutions. Single incumbent position. Select Corporate for
Research & Clinical Development - Head of RD.CDCH.E1-4 Leads the study of the effects of drugs in humans via analysis of in vivo, in vitro and ex-vivo pharmacokinetics, pharmacodynamics
Development Clinical Pharmacology - Corporate - and drug metabolism studies. Conducts quantitative evaluation of new products and maintenance of existing pharmacokinetics and
Executive metabolism product lines. Drives the implementation, planning, and execution of clinical pharmacology activities. Leads, plans, and
executes trial level activities and development of compounds across relevant therapeutic areas. Leads
Pharmacokinetics/Pharmacodynamics principles and model-based analyses to support drug development. Single incumbent position.
Research & Clinical Development - Clinical RD.CDCM.E1-4 Responsible for the company’s clinical research function in a sub-part of the organization (Group, Region, Division, Country), a
Development Research & Development (MD) - sub-part of a therapeutic area, or is one of several executives responsible for oversight of the area at the Corporate level. Responsible
Executive - Executive for clinical trials execution and/or data collection functions within a therapeutic area or a major functional area. Responsible for the

Job Descriptions
company’s clinical research function including clinical trials execution and/or data collection functions overseeing all clinical trial
activities for a specific business group, therapeutic area or geography. Responsible for clinical trial execution including
documentation of product trials, analysis and reporting to prepare documentation required for including in the company’s regulatory
and legislative product approvals. Responsible for development of clinical protocols to support the company’s product strategy, data
collection and management and final reports development in compliance with appropriate standard operating procedures, regulatory
and medical standards. The position interacts with various groups within the company and external to the business to oversee
clinical research activities. Incumbents that do not currently hold a Doctorate Degree in Medicine (MD) should be matched to
Clinical Research and Development Executive (Non-MD). Select Corporate, Group or Division, as appropriate for each match for
Research & Clinical Development - Clinical RD.CDCN.E1-4 Responsible for the company’s clinical research function in a sub-part of the organization (e.g., Group, Region, Division, Country),
Development Research & Development (Non-MD) a sub-part of a therapeutic area, or is one of several executives responsible for oversight of the area at the Corporate level.
- Executive - Executive Responsible for the company’s clinical research function including clinical trials execution and/or data collection functions within a
therapeutic area or a major functional area. Responsible for clinical trial execution including documentation of product trials,
analysis and reporting to prepare documentation required for including in the company’s regulatory and legislative product
approvals. Responsible for development of clinical protocols to support the company’s product strategy, data collection and
management and final reports development in compliance with appropriate standard operating procedures, regulatory and medical
standards. The position interacts with various groups within the company and external to the business to oversee clinical research
activities. Incumbents that currently hold a Doctorate Degree in Medicine (MD) should be matched to Clinical Research and
Development Executive (MD). Responsible for multiple research and development functions for a sub-part of overall organization
(major region, region, country, group, division, subsidiary, other sub-part or a major functional area). Select Corporate, Group or
Research & Clinical Development - Clinical RD.CDCX.E1-4 Responsible for overseeing the Clinical Pharmacology area in a sub-part of the overall organization (e.g., Group, Region, Division,
Development Pharmacology - Executive - Country) or is one of several executives responsible for oversight of the area at the Corporate level. Leads the study of the effects of
Executive drugs in humans via analysis of in vivo, in vitro and ex-vivo pharmacokinetics, pharmacodynamics and drug metabolism studies.
Conducts quantitative evaluation of new products and maintenance of existing pharmacokinetics and metabolism product lines.
Drives the implementation, planning, and execution of clinical pharmacology activities. Leads, plans, and executes trial level
activities and development of compounds across relevant therapeutic areas. Leads Pharmacokinetics/Pharmacodynamics principles
and model-based analyses to support drug development. Single incumbent position. Select Corporate, Group or Division, as
Research & Clinical Development - Clinical RD.CDDX.E1-4 Responsible for overseeing the Clinical Development area in a sub-part of the overall organization (e.g., Group, Region, Division,
Development Development - Executive - Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees all major phases of
Executive clinical research. Drives development of clinical strategy for products in pre-clinical development, clinical research, manufacturing,
and regulatory affairs. Leads the safety, efficacy, medical usefulness, and marketability of product candidates. Select Corporate,
Research & Clinical Development - Head of RD.CDMC.E1-4 Top executive responsible for overseeing the entire firm’s global drug safety and pharmacovigilance process. Oversees the
Development Pharmacovigilance / Product Safety preparation of new drug application safety updates and investigational new drug safety reports. Ensures that medical and causality
(MD) - Corporate - Executive assessments of all clinical and post-marketing adverse event filings to foreign regulatory authorities are consistent with company
policies as well as the respective foreign regulatory requirements. Responsible for the development and oversight of the safety
surveillance on company products. Oversees the development and preparation of reports for company management as well as
external regulatory agencies. This position also participates in establishing strategy and direction within the clinical research area to
ensure appropriate drug safety techniques and principles are applied. Responsible for all drug safety and pharmacovigilance
functions. This includes organizations with operations in only one country. Incumbents that currently hold a Doctorate Degree in
Medicine (MD) should be matched to Top Pharmacovigilance/Drug Safety Executive (MD). If incumbent does not have an MD
degree match to Head of Pharmacovigilance/Drug Safety (Non-MD). Single incumbent position. Select Corporate for Executive
Research & Clinical Development - Clinical RD.CDMX.E1-4 Responsible for overseeing the Clinical Monitoring area in a sub-part of the overall organization (e.g., Group, Region, Division,

Job Descriptions
Development Monitoring - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees and manages clinical
trials for new products. Responsible for overall external cost forecasting, protocol budgets, trial feasibility and vendor selection
expertise. Leads the strategic direction and development of patient recruitment expertise, methodologies and solutions. Select
Research & Clinical Development - Top Clinical RD.CDND.E1-5 Top executive responsible for the entire firm or a major therapeutic area's global clinical research and development organization and
Development Research & Development (Non-MD) all clinical trials programs from pre-clinical to Phase III and/or on-market products including oversight and management of data
- Executive management functions. Oversees the clinical research activities including development of clinical trial protocols, data management
strategies and systems development of required reports and regulatory filings to gain product approval. Develops functional plans
for managing clinical research activities including activities to be performed in-house or through third-party relationships to
complete clinical trials according to the strategic plan to support product approval. The position interacts with various groups within
the company and external to the business in the execution of clinical research activities. Responsible for all clinical research and
development functions. This includes organizations with operations in only one country. Incumbents that currently hold a Doctorate
Degree in Medicine (MD) should be matched to Top Clinical Research and Development Executive (MD) - Corporate or Clinical
Research and Development Executive (MD).
Research & Clinical Development - Clinical RD.CDOX.E1-4 Responsible for overseeing the Clinical Operations area in a sub-part of the overall organization (e.g., Group, Region, Division,
Development Operations - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees and leads clinical trial
operational plans. Includes clinical monitoring, data management, quality assurance, and budget management for the lifecycle of
assigned clinical trials. Leads the selection of vendors for assigned studies. Select Corporate, Group or Division, as appropriate for
Research & Clinical Development - Head of RD.CDPC.E1-4 The Head of Pharmacovigilance/Product Safety (Non-MD) leads the Pharmacovigilance/Product Safety area for the entire firm.
Development Pharmacovigilance / Product Safety Responsibilities include medical safety and causality assessments of all clinical and post-marketing adverse event filings to
(Non-MD) - Corporate - Executive regulatory authorities. Oversees preparation of new and investigational product application safety updates and reports. Incumbents
that currently hold a Doctorate Degree in Medicine (MD) should be matched to Head of Pharmacovigilance/Drug Safety - Corporate
(MD). Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Research & Clinical Development - RD.CDPM.E1-4 Responsible for overseeing the Drug Safety and Pharmacovigilance function in a sub-part of the overall organization (e.g., Group,
Development Pharmacovigilance / Product Safety Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the
(MD) - Executive - Executive preparation of new drug application safety updates and investigational new drug safety reports. Ensures that medical and causality
assessments of all clinical and post-marketing adverse event filings to foreign regulatory authorities are consistent with company
policies as well as the respective foreign regulatory requirements. Responsible for the development and oversight of the safety
ensure appropriate drug safety techniques and principles are applied. Incumbents who do not currently hold a Doctorate Degree in
Medicine (MD) should be matched to Pharmacovigilance/Drug Safety - Executive (Non-MD). Select Corporate, Group or Division,
Research & Clinical Development - RD.CDPN.E1-4 Responsible for overseeing the Drug Safety and Pharmacovigilance function in a sub-part of the overall organization (e.g., Group,
Development Pharmacovigilance / Product Safety Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Oversees the
(Non-MD) - Executive - Executive preparation of new drug application safety updates and investigational new drug safety reports. Ensures that medical and causality
assessments of all clinical and post-marketing adverse event filings to foreign regulatory authorities are consistent with company
policies, as well as the respective foreign regulatory requirements. Responsible for the development and oversight of the safety
ensure appropriate drug safety techniques and principles are applied. Incumbents who currently hold a Doctorate Degree in
Medicine (MD) should be matched to Pharmacovigilance/Drug Safety - Executive (MD). Select Corporate, Group or Division, as
Research & Clinical Development - Product RD.CDPR.E1-4 Responsible for the Product Safety & Metabolism in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Development Safety & Metabolism - Executive - or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for overseeing research from

Job Descriptions
Executive pre-clinical and clinical operations, research for new molecules and new product indications to ensure the safety of drug
development. Typically, management of pathology, toxicology and pharmacokinetics report to this individual. Maintains close
working relationships with scientists in discovery research. Responsible for drug safety surveillance and ensures safety of drug
development activities consistent with the company’s operating procedures, and regulatory and legislative requirements. Select
Research & Clinical Development - Head of RD.CDPS.E1-4 The Head of Product Safety & Metabolism leads the Product Safety and Metabolism area for the entire firm. Responsible for
Development Product Safety & Metabolism - research from pre-clinical and clinical operations, research for new molecules and new product indications to ensure the safety of
Corporate - Executive product development. Ensures all safety and security operations are in compliance with regulations. Single incumbent position.
Research & Clinical Development - Head of RD.CDTF.E1-5 The Head of the Clinical Development area for the entire firm. Oversees all major phases of clinical research. Drives development
Development Clinical Development - Corporate - of clinical strategy for products in pre-clinical development, clinical research, manufacturing, and regulatory affairs. Leads the
Executive safety, efficacy, medical usefulness, and marketability of product candidates. Reports to Chief Scientific/Medical Officer. Single
Research & Clinical Development - Head of RD.CDTO.E1-4 The Head of the Clinical Operations area for the entire firm. Oversees and leads clinical trial operational plans. Includes clinical
Development Clinical Operations - Corporate - monitoring, data management, quality assurance, and budget management for the lifecycle of assigned clinical trials. Leads the
Executive selection of vendors for assigned studies. Reports to Top Clinical Development. Single incumbent position. Select Corporate for
Research & Clinical Data - Head of Clinical Data RD.CLHD.E1-4 Top executive responsible for overseeing the overall clinical data management function for the entire firm. Oversees the design,
Development - Corporate - Executive documentation, implementation and evaluation of clinical data collection studies and clinical database review. Oversees the
development and implementation of clinical protocols and data collection systems. Responsible for development of data
management protocols to ensure that the company’s data collection, data management and final reports development are in
compliance with appropriate standard operating procedures, regulatory and medical standards. Single incumbent position. Select
Research & Clinical Data - Clinical Data - RD.CLMF.E1-4 Oversees the Clinical Data area for a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one of
Development Executive - Executive several executives responsible for oversight of the area at the Corporate level. Oversees the design, documentation, implementation
and evaluation of clinical data collection studies and clinical database review. Oversees the development and implementation of
clinical protocols and data collection systems. Responsible for development of data management protocols to ensure that the
company’s data collection, data management and final reports development are in compliance with appropriate standard operating
procedures, regulatory and medical standards. Responsible for the clinical data management function in a major functional area.
Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Research & Development - Head of RD.DVDD.E1-5 Head of Development leads the Development area for the entire firm. Responsible for creating all development policies, programs
Development Development - Corporate - and procedures to support the overall Corporate business strategy and profitable operations. Establishes procedures to ensure
Executive development of new products and improvement of current products in accordance with established standards. Maintains knowledge
of leading edge technology and development and provides insight to the development team on technical activities. Single incumbent
Research & Development - Development - RD.DVMF.E1-4 Responsible for overseeing the Development area in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Development Executive - Executive or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for creating development
policies, programs and procedures to support business strategy and profitable operations. Establishes procedures to ensure
development of new products and improvement of current products in accordance with established standards. Maintains knowledge
of leading edge technology and development and provides insight to the development team on technical activities. Select Corporate,
Research & General - Chief Medical Officer - RD.GLCC.E1-5 Top executive responsible for developing the entire global product portfolio strategy to bring products, services and programs to
Development Corporate - Executive market in compliance with global regulatory, legislative and medical/health requirements. The position typically has functional
responsibility for all clinical development activities which may be from pre-clinical through Phase III programs and may have
responsibility for on-market products. Responsible for developing strategic plans for the company’s product portfolio to ensure

Job Descriptions
development programs meet quality and safety standards required by medical and regulatory agencies. Typically has responsibility
for all clinical development, including providing leadership to regulatory affairs, medical affairs, biometrics and data management to
ensure a successful product approval and launch. Oversees the portfolio management activities for the company to ensure
appropriate objectives and resources are deployed to meet strategic portfolio plans delivering on key milestones to advance all of the
company’s products in development. Responsible for representing the company with regulatory and legislative agencies, globally
addressing the scientific and medical/health aspects of the company’s product portfolio. The position may also provide consultative
guidance on health-related matters to leaders across the company and with outside health/medical and regulatory organizations.
Oversee the company’s product portfolio investments to meet fiscal year goals providing strategic input to the annual and long-
range budgetary process. Responsible for all product portfolio and research and development functions. This includes organizations
with operations in only one country.
Research & General - Top Research & RD.GLHD.E1-5 Top Research and Development leads the Research & Development function for the entire firm. Oversees and directs the Research
Development Development - Corporate - and Development activities leading to new or improved products or processes. Provides technical assistance and, when necessary,
Executive correlates research activities with other functions and operating units.
Research & General - Research & Development - RD.GLMF.E1-4 Responsible for the Research & Development function in a sub-part of the overall organization (e.g., Group, Region, Division,
Development Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for the company’s
strategic research roadmap, including next generation and/or blue-sky research activities in support of the company’s global
portfolio strategy. Typically leads a small staff of fellows and/or research leaders with no day-to-day operational responsibility.
Research & General - Chief Medical Officer - RD.GLMX.E1-4 Chief Medical Officer in a sub-part of the overall organization (e.g., Group, Region, Division, Country), a therapeutic or product
Development Executive - Executive line, or may be one of several executives responsible for overseeing the function at the Corporate level. Responsible for developing
the product portfolio strategy to bring products, services and programs to market in compliance with global regulatory, legislative
and medical/health requirements. The position typically has functional responsibility for all clinical development activities which
may be from pre-clinical through Phase III programs and may have responsibility for on-market products. Responsible for
developing strategic plans for the company’s product portfolio to ensure development programs meet quality and safety standards
required by medical and regulatory agencies. Typically has responsibility for all clinical development, including providing
leadership to regulatory affairs, medical affairs, biometrics and data management to ensure a successful product approval and
launch. Oversees the portfolio management activities for the company to ensure appropriate objectives and resources are deployed to
meet strategic portfolio plans delivering on key milestones to advance all of the company’s products in development. Responsible
for representing the company with regulatory and legislative agencies, globally addressing the scientific and medical/health aspects
of the company’s product portfolio. The position may also provide consultative guidance on health-related matters to leaders across
the company and with outside health/medical and regulatory organizations. Oversees product portfolio investments to meet fiscal
year goals providing strategic input to the annual and long-range budgetary process. Select Corporate, Group or Division, as
Research & General - Chief Scientific Officer RD.GLSC.E1-5 Overall responsibility for establishing the entire firm’s strategic research roadmap, including next generation and/or blue-sky
Development (CSO) - Corporate - Executive research activities in support of the company’s global portfolio strategy. Typically involved in and/or responsible for the strategic
scientific area of focus including the planning and directing of research and development, seeking partnerships with academia and
other institutions to remain on the leading edge of scientific discovery. Typically leads a small staff of fellows and/or research
leaders with no day to day operational responsibility. Responsible for all strategic scientific research functions on a global basis.
This includes organizations with operations in only one country. If role is focused on technology focused strategic research consider
matching to Chief Technical Officer.
Research & General - Chief Scientific Officer - RD.GLSX.E1-4 Chief Scientific Officer in a sub-part of the overall organization (a Group, Region, Division, Country), a therapeutic or product line,
Development Executive - Executive or may be one of several executives responsible for overseeing the function at the Corporate level. Responsible for establishing
strategic research roadmap, including next generation and/or blue-sky research activities in support of the company’s global
portfolio strategy. Typically involved in and/or responsible for the strategic scientific area of focus including the planning and
directing of research and development, seeking partnerships with academia and other institutions to remain on the leading edge of
scientific discovery. Typically leads a small staff of fellows and/or research leaders with no day to day operational responsibility.

Job Descriptions
Research & Medical Affairs - Health Economics RD.MAHE.E1-5 Top executive responsible for overseeing the overall health economics and outcomes research function for the entire firm, a sub-part
Development & Outcome Research - Executive - of the organization, or is one of several executives responsible for the area. Responsibilities include developing long term strategy
Executive plans and implementation for all therapeutic areas and products. Responsible for the overall health economics and outcomes
research function on a global basis. This includes organizations with operations in only one country. Select Corporate, Group or
Research & Medical Affairs - Head of Medical RD.MAMC.E1-5 Top executive responsible for the global medical affairs function for the entire firm. Works with various internal functional areas,
Development Affairs (MD) - Corporate - including marketing and sales, to identify and capitalize on current and future business opportunities based on changes in the
Executive medical and regulatory environment. Oversees the clinical and regulatory departments in the planning, execution and management
of clinical trials activities, compliance, legal and regulatory activities to ensure standard operating procedures are followed.
Recommends strategies and implements functional plans in accordance with company’s long-term strategic and financial goals,
including but not limited to information and data relating to hospital, medical, health and governmental planning issues. Maintains
positive, professional relationships with the medical community, especially in the company’s specific discipline/product line, to
identify future business opportunities and emerging medical and health care practices. As the organization’s primary information,
industry and governmental liaison, keeps the organization informed on emerging and evolving industry trends, issues and business
forecasts. May facilitate and/or deliver scientific/medical exchanges of information, or clinical and research findings of products
through symposia, lectures and publications. Responsible for all medical affairs functions. This includes organizations with
operations in only one country. Incumbents that do not currently hold a Doctorate Degree in Medicine (MD) should be matched to
Head of Medical Affairs (Non-MD). Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Research & Medical Affairs - Medical Affairs - RD.MAMF.E1-4 Responsible for the Medical Affairs (Non-MD) area in a sub-part of the overall organization (e.g., Group, Region, Division,
Development Executive (Non-MD) - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level.. Responsibilities include
working with various internal departments, including marketing and sales, to identify business opportunities based on changes in the
medical and regulatory environment. Oversees the clinical and regulatory departments in the planning, execution and management
of clinical trials activities, compliance, legal and regulatory activities to ensure standard operating procedures are followed.
Recommends and implements strategies in accordance with company’s strategic and financial goals. Maintains positive professional
relationships with the medical community, especially in the company’s product line, to identify current and future business
opportunities and emerging medical and health care practices. Working knowledge of local/regional health planning issues and
trends. May facilitate and/or deliver scientific/medical exchanges of information, or clinical and research findings of products
through symposia, lectures and publications. Select Corporate, Group or Division, as appropriate for each match for Executive
Research & Medical Affairs - Medical Affairs RD.MAMX.E1-4 Responsible for the Medical Affairs (MD) area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or
Development (MD) - Executive - Executive is one of several executives responsible for oversight of the area at the Corporate level. Responsibilities include working with
various internal departments, including marketing and sales, to identify business opportunities based on changes in the medical and
regulatory environment. Oversees the clinical and regulatory departments in the planning, execution and management of clinical
trials activities, compliance, legal and regulatory activities to ensure standard operating procedures are followed. Recommends and
implements strategies in accordance with company’s strategic and financial goals. Maintains positive professional relationships with
the medical community, especially in the company’s product line, to identify current and future business opportunities and emerging
medical and health care practices. Working knowledge of local/regional health planning issues and trends. May facilitate and/or
deliver scientific/medical exchanges of information, or clinical and research findings of products through symposia, lectures and
publications. Incumbents that do not currently hold a Doctorate Degree in Medicine (MD) should be matched to Medical Affairs
(Non-MD) - Executive. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Research & Medical Affairs - Head of Medical RD.MANC.E1-5 Head of Medical Affairs leads the Medical Affairs area for the entire firm. Responsible for clinical research, data collection, and
Development Affairs (Non-MD) - Corporate - marketing studies of marketed product(s). Oversees medical support to the product planning on the impact of line extensions, new
Executive indications, and formula changes. Incumbents that currently hold a Doctorate Degree in Medicine (MD) should be matched to Head
of Medical Affairs (MD). Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Research & Pre-Clinical Research & RD.PCCB.E1-4 Top executive responsible for overseeing the Cell Biology area for the entire firm, a sub-part of the organization, or is one of several

Job Descriptions
Development Development - Cell Biology - executives responsible for the area. Responsible for early stage research and investigation of research biology and experimentation
Executive - Executive directed at the practical application of scientific theories and processes. Typically oversees the research therapeutic group, which
may include molecular and cell biology. Translates the company’s research strategy into functional plans, processes and practices to
deliver research consistent with standard operating procedures. Establishes research priorities, resourcing and scientific outcomes to
best manage the outcomes of the group. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Research & Pre-Clinical Research & RD.PCCH.E1-4 Top executive responsible for overseeing the Chemistry area for the entire firm, a sub-part of the organization, or is one of several
Development Development - Chemistry - executives responsible for the area. Responsible for early stage research and investigation of research chemistry and experimentation
Executive - Executive directed at the practical application of scientific theories and processes. Typically oversees research chemistry groups, such as
Analytical, Combinatorial, Computational, Medicinal and Protein. Translates the company’s research strategy into functional plans,
processes and practices to deliver research consistent with standard operating procedures. Establishes research priorities, resourcing
and scientific outcomes to best manage the outcomes of the group. Select Corporate, Group or Division, as appropriate for each
Research & Pre-Clinical Research & RD.PCDC.E1-5 Responsible for the company’s pre-clinical research and development function for the entire firm or a major therapeutic area.
Development Development - Top Pre-Clinical Responsible for basic research through scale-up manufacturing and introduction to clinical trials. Leads the development, design,
Research & Development (Non-MD) investigation of new technologies, and progress of products through research into clinical research in compliance with regulations.
- Executive Single incumbent position at Corporate, or each Group or Division. If responsible for the research function only match to Research.
If responsible for clinical research and development, match to Chief Medical Officer, Top Clinical Research & Development -
Corporate (MD), or Top Clinical Research & Development - Corporate (Non-MD). If responsible for the research function only
match to Research.
Research & Pre-Clinical Research & RD.PCHC.E1-5 Responsible for the company’s pre-clinical research and development function for the entire firm or a major therapeutic area.
Development Development - Top Pre-Clinical Oversees the research function from basic research through scale-up manufacturing and introduction to clinical trials. Oversees the
Research & Development (MD) - creation, development and design of the organization’s products, investigation of new technologies and experimentation directed at
Executive the practical application of scientific theories. Oversees the development of strategic scientific plans for specific product and
therapeutics area for the company’s overall portfolio of products and advancement of products through research, pre-clinical and
into clinical research to bring a product to market in compliance with regulatory, scientific and legislative standards. This role is
intended for use by companies in the Life Sciences and Medical Device industries with a pre-clinical research group focused on
future product development. Incumbents with primary responsibility for the research function only should be matched to Top
Research Executive. Incumbents with primary responsibility for clinical research and development should be matched to Chief
Medical Officer - Corporate (CMO), Top Clinical Research and Development - Corporate (MD) or Top Clinical Research and
Development - Corporate (Non-MD). Incumbents with primary responsibility for the overall product development function should
be matched to Top Development Engineering - Corporate. If responsible for the research function only match to Research.
Research & Pre-Clinical Research & RD.PCMC.E1-4 Responsible for the company’s Pre-Clinical Research and Development function in a sub-part of the organization (e.g., Group,
Development Development - Pre-Clinical Region, Division, Country), a sub-part of a therapeutic area, or is one of several executives responsible for oversight of the area at
Research & Development (MD) - the Corporate level. Responsibilities include translating the global research and development strategy into action from basic research
Executive - Executive through scale-up manufacturing and introduction to clinical trials. Oversees the creation, development and design of the
organization’s products, investigates new technologies and conducts experiments directed at the practical application of scientific
theories. Oversees the scientific development and execution of research activities, moving products through early investigation and
pre-clinical research and working to transition products into development, which may include process development activities as well
as early stage clinical trials. This role is intended for use by companies in the Life Sciences and Medical Device industries with a
pre-clinical research group focused on future product development. Incumbents with primary responsibility for the research function
only should be matched to Top Research Executive. Incumbents with primary responsibility for clinical research and development
should be matched to Chief Medical Officer (CMO), Clinical Research and Development - Executive (MD) or Clinical Research
and Development - Executive (Non-MD). Incumbents with primary responsibility for the overall product development function
should be matched to Development Engineering - Executive. Select Corporate, Group or Division, as appropriate for each match for

Job Descriptions
Research & Pre-Clinical Research & RD.PCNC.E1-4 Responsible for the company’s Pre-Clinical Research and Development function in a sub-part of the organization (e.g., Group,
Development Development - Pre-Clinical Region, Division, Country), a sub-part of a therapeutic area, or is one of several executives responsible for oversight of the area at
Research & Development (Non-MD) the Corporate level. Responsibilities include translating the global research and development strategy into action from basic research
- Executive - Executive through scale-up manufacturing and introduction to clinical trials. Oversees the creation, development and design of the
organization’s products, investigates new technologies and conducts experiments directed at the practical application of scientific
theories. Oversees the scientific development and execution of research activities, moving products through early investigation and
pre-clinical research and working to transition products into development, which may include process development activities as well
as early stage clinical trials. This role is intended for use by companies in the Life Sciences and Medical Device industries with a
pre-clinical research group focused on future product development. Incumbents with primary responsibility for the research function
only should be matched to Top Research Executive. Incumbents with primary responsibility for clinical research and development
should be matched to Chief Medical Officer (CMO), Clinical Research and Development - Executive (MD) or Clinical Research
and Development - Executive (Non-MD). Incumbents with primary responsibility for the overall product development function
should be matched to Development Engineering - Executive. Select Corporate, Group or Division, as appropriate for each match for
Research & Pre-Clinical Research & RD.PCRT.E1-4 Responsible for the company’s Research Toxicology / Pathology area in a sub-part of the organization (e.g., Group, Region,
Development Development - Research Toxicology Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for the
/ Pathology - Executive - Executive study of toxicology and/or pathology research and investigation of new technologies and marketed drugs. Directs study of practical
application of research projects for multidisciplinary teams such as toxicology and pathology in order to bring discovery candidates
into development. Translates the company’s research strategy into functional plans, processes and practices to deliver research
consistent with standard operating procedures. Establishes research priorities, resourcing and scientific outcomes to best manage the
outcomes of the group. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Research & Pre-Clinical Research & RD.PCTE.E1-4 The Head of Translational Medicine leads the Translational Medicine area for the entire firm. Specializes in conducting and
Development Development - Head of Translational analyzing translation of non-human research to human clinical trials. Utilizes biomarkers to predict drug efficacy in humans and/or
Medicine - Corporate - Executive biological activity. Conducts research as to the effect of drugs and experiments with animals to determine reactions on functioning
organs and tissues. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Research & Pre-Clinical Research & RD.PCXC.E1-4 Head of Research Toxicology / Pathology leads the area for the entire firm. Responsible for laboratory examination of samples of
Development Development - Head of Research body tissue for diagnostic and evaluation of toxicity of products in laboratory animals. Directs and leads efficacy and safety study
Toxicology / Pathology - Corporate - strategies for evaluation of new discovery candidates or marketed products. Single incumbent position. Select Corporate for
Executive Executive Scope of Responsibility.
Research & Research - Head of Research - RD.REHC.E1-4 Top executive responsible for overseeing the research function for the entire firm. Responsibilities include overseeing research and
Development Corporate - Executive investigation of new technologies and experimentation directed at the practical application of scientific theories and processes.
Typically oversees a research group; does not oversee the company’s entire product development/engineering function. If incumbent
is responsible for overseeing the company’s overall product development/engineering function, in addition to research, match to Top
Development Engineering. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Research & Research - Research - Executive - RD.REMF.E1-4 Responsible for overseeing the Research function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Development Executive or may be one of several executives responsible for overseeing the function at the Corporate level. Responsibilities include
overseeing research and investigation of new technologies and experimentation directed at the practical application of scientific
theories and processes. Typically oversees a research group; does not oversee the organization’s entire product
development/engineering function. If incumbent is responsible for overseeing the overall product development/engineering function
for the sub-part of the organization, in addition to research, match to Development Engineering - Executive. Select Corporate, Group
Research & Research & Development - Other RD.ZZMF.E1-4 Only use this role only if you cannot find a more specific executive benchmark in the Research & Development function. Select
Development Area - Multi-Focus - Executive Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Research & General - Chemist - Infrastructure RD.GLCT.M2-6 Directs the activities of a chemistry group engaged in the research, evaluation, and/or development of an organization's products,
Development projects, and processes. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Job Descriptions
Research & General - Chemist - Infrastructure RD.GLCT.P1-6 Conducts research of organic or inorganic substances. Analyzes and tests new or existing materials to identify their properties and
Development characteristics for the development or improvement of new or existing products. Studies the relationship between chemical and
physical properties.
Research & General - Engineering - RD.GLEN.M2-6 Directs the activities of a research group in the research and/or development of technology relevant to an organization's future
Development Infrastructure products, projects and programs. Collaborates with others on the direction of basic research and development relevant to long-term
objectives and concerns. Writes and approves manuscripts for publication. Develops strategies to ensure effective achievement of
scientific objectives. Monitors and evaluates completion of tasks and projects. Oversees interdepartmental activities and research
efforts. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Match Research
Scientist/Engineer - Management level to this role. Incumbents managing groups or individuals working primarily in the Life
Sciences or Medical Device industries should be matched to Clinical Research Mgmt in the Life Sciences/Medical Device
functional area.
Research & General - Engineering - RD.GLEN.P1-6 Initiates the design, development, execution and implementation of technology research projects. Investigates the feasibility of
Development Infrastructure applying scientific principles and concepts to potential inventions and products. Plans and executes applied research. Maintains
substantial knowledge of state-of-the-art principles and theories, and may contribute to scientific literature and conferences. May
participate in development of patent applications. May coordinate interdepartmental activities and research efforts. Match Research
Scientist/Engineer - Professional level to this role. Incumbents working primarily in the Life Sciences or Medical Device industries
should be matched to Clinical Research Scientist.
Research & General - Food Safety - RD.GLFS.M2-6 Oversees the development, adherence, and compliance of statutory guidelines related to food safety programs. Manages facility
Development Infrastructure inspections traceability, testing, vendor auditing, and other program compliance. Collaborates with functional areas of the facility to
ensure adherence to established programs and policies.
Research & General - Food Safety - RD.GLFS.P1-6 Conducts inspections, testing, vendor auditing, and other compliance programs related to food safety. Supports the development,
Development Infrastructure adherence, and compliance to of food safety guideline. May maintain records and logs.
Research & General - Food Technologist - RD.GLFT.M2-6 Oversees product development and innovation in the food field. Manages process of nutritional data approval. Oversees food
Development Infrastructure labeling. Manages the development of new or modifies existing processes for improved quality of food in a safe and efficient way.
Oversees creating new recipes and concepts or modify existing ones.
Research & General - Food Technologist - RD.GLFT.P1-6 Creates or modifies food recipes and concepts. Part of process for food labeling and nutritional data approval. Develops new or
Development Infrastructure improved processes for food and food safety.
Research & General - Chemical Laboratory RD.GLLT.S1-5 The Research and Development function is responsible for activities related to innovation, introduction of new products and
Development Technician - Infrastructure services, improvement of current products, or analysis of organic and inorganic substances and materials in accordance with
established regulatory standards. The General attribute is typically reserved for roles that either: (1) are fully described by their
function description; or (2) span multiple disciplines, products, or areas of expertise. The Chemical Laboratory Technician focus
specializes in performing laboratory work, especially pertaining to the maintenance of laboratory equipment and the handling of
chemical inventories. This job family is in the support level category and the focus is on completing tasks or activities supporting
Research & General - Materials Scientist - RD.GLMS.M2-6 Oversees the study and research of the chemical properties and structures of different synthetic, natural, or composite materials.
Development Infrastructure Manages experiments and computer modeling to study the structure, nature, physical, and chemical properties of metals.
Research & General - Materials Scientist - RD.GLMS.P1-6 Performs experiments and computer modeling to study the structure, nature, physical, and chemical properties of metal. Researches
Development Infrastructure of the chemical properties and structures of different synthetic, natural, or composite materials.
Research & General - Physicist - Infrastructure RD.GLPH.M2-6 Oversees the development and implementation of policies, programs, products, and/or research based on applied principals of
Development physics. Contributes to the creation, application and efficiency of company products through the work of staff physicists, medical
physicists, support and technical personnel. In areas such as medical devices, directs activities such as equipment calibration checks
and radiation surveys. Actively contributes to the proper maintenance of equipment and development of policies/procedures
required for conformance to regulatory requirements, procedures and training activities. The role may include escalated customer
support of applications/products using telephone, computer diagnostic or client-site visits. Typically requires an advanced degree

Job Descriptions
and may require clinical experience and Board Certification as Medical Physicist (ABR, ABMP, or equivalent). Selects, develops,
and evaluates personnel to ensure the efficient operation of the function. Product focused managers working outside the medical
device industry may also be matched. If the position is directed towards the management of pure research or theoretical physics,
match to Research Science.
Research & General - Physicist - Infrastructure RD.GLPH.P1-6 Conducts research and development activity using applied principals of physics to aid creation, application and effectiveness of
Development company products. In areas such as medical devices, performs equipment calibration checks and actively contributes to the proper
maintenance of equipment. Adheres to all regulatory requirements and company policies, procedures and training manuals. The role
may include customer support of applications/products using telephone, computer diagnostic or client-site visits. Typically requires
an advanced degree and may require clinical experience and Board Certification as Medical Physicist (ABR, ABMP, or equivalent).
Product focused physicists working outside the medical device industry may also be matched. If the position is directed toward pure
research or theoretical physics, match to Research Scientist/Engineer.
Research & General - Research & Development - RD.GLRD.M2-6 Oversees and directs the activities of a scientific group in the research and/or development of an organization's products, projects
Development Infrastructure and programs. Conducts and collaborates with others on basic research and development relevant to long-term objectives and
concerns. Writes and reviews manuscripts for publication. Develops strategies to ensure effective achievement of scientific
objectives. Monitors and evaluates completion of tasks and projects. May develop budgets for capital expenditures and labor.
Typically collaborates with other top managers to establish company policies. Makes final decisions on administrative or operational
matters. Typically requires a PhD in a scientific discipline. Selects, develops and evaluates personnel to ensure the efficient
Research & General - Research & Development - RD.GLRD.P1-6 Performs research and/or development in collaboration with others to complete science-based projects. Makes detailed observations,
Development Infrastructure analyzes data and interprets results. Investigates, creates and develops new methods and technologies for project advancement.
Maintains high level of professional expertise through familiarity with scientific literature. May participate in scientific conferences
and contribute to scientific journals. May be responsible for identifying patentable inventions. May act as principal investigator in
conducting own experiments. This job is intended for use by companies in the Life Sciences or Medical Device industries.
Companies in other industries should match to an appropriate role in the Engineering function.
Research & General - Research & Development - RD.GLRD.S1-5 Under the direction of a Research Scientist/Engineer, performs technical research tasks in support of quantitative and qualitative
Development Infrastructure projects in areas such as optics, lasers and photonics, nanotechnology, environmental testing, energy or related fields. Identifies data
sources and collects, organizes and measures data in a manner that ensures quality control. Performs validation testing and interprets
results for reporting. Keeps detailed logs of ongoing trials/tests. Responsibilities may include field research, lab/computer equipment
set-up and maintenance. Individuals working primarily in biology or other life sciences should be matched to Clinical Lab
Technician in the Life Sciences/Medical Device functional area.
Research & General - Sensory Scientist - RD.GLSS.M1-6 Oversees and guides the design of testing using one or more of the senses in new product development. Manages all areas of testing
Development Infrastructure and interpretation of results. Manages and is main educator of sensory science, and connector to storage quality, technical service,
and manufacturing sensory to project and business teams.
Research & General - Sensory Scientist - RD.GLSS.P1-6 Guides the design of testing using one or more of the senses in new product development. Leads testing and interpretation of results.
Development Infrastructure Educator of sensory science, and connector to storage quality, technical service, and manufacturing sensory to project and business
teams.
Research & Research & Development - Other RD.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Development Area - Multi-Focus - Infrastructure described in any of the focuses in this area.
Research & Research & Development - Other RD.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Research & Research & Development - Other RD.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Research & Clinical Development - Biostatistics RD.CDBI.T1-7 Performs the design, development, modification and evaluation of a technical infrastructure to expedite conduct and evaluation of
Development (Scientist) - Life Sciences clinical trials and basic research. Performs statistical analysis and develops tracking systems to determine the efficiency of clinical
trials. Interacts with clinical investigators to determine protocol design. Evaluates databases and statistical analysis programs and

Job Descriptions
interacts with computer groups to determine hardware/software compatibility. Maintains expertise in state-of-the-art data
manipulation and statistical analyses.
Research & Clinical Development - Biostatistics RD.CDBS.M1-6 Directs the design, development, modification and evaluation of a technical infrastructure to expedite the operation and evaluation
Development - Life Sciences of clinical trials. Manages the design, monitors the statistical analysis and develops tracking systems to determine the efficiency of
clinical trials. Manages the evaluation and design of clinical data statistics. Must have expertise in state-of-the-art data manipulation
and statistical analyses. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Incumbents who
perform complex statistical analysis for non-clinical research or activities not pertaining to Life Sciences should be matched to
Statistician/Mathematician (TE.DAST).
Research & Clinical Development - Biostatistics RD.CDBS.P1-5 This is an Associate role. Makes detailed observations and evaluation of clinical trials and basic research. Performs statistical
Development - Life Sciences analysis and develops tracking systems to determine the efficiency of clinical trials. Interacts with clinical investigators to determine
protocol design. Evaluates databases and statistical analysis programs and interacts with computer groups to determine
hardware/software compatibility. Maintains expertise in state-of-the-art data manipulation and statistical analyses. Incumbents who
perform complex statistical analysis for non-clinical research or activities not pertaining to Life Sciences should be matched to
Statistician/Mathematician (TE.DAST).
Research & Clinical Development - Clinical RD.CDCA.S1-5 Provides support to the clinical department to assist with execution and maintenance of clinical studies. Maintains, updates, and may
Development Assistant - Life Sciences establish various databases for clinical tracking. Maintains clinical operations files. Responsible for ordering and shipping supplies
in coordination with all phases of the clinical studies, maintains files and inventories of chemicals, supplies and equipment. Ensures
proper drug shipments, and returns and assists with in-house reconciliation. Processes, logs and distributes completed case report
forms. Tracks incoming and outgoing clinical and regulatory documents and updates for investigator sites. Prepares materials and
attends investigator meetings. Follows standard operating procedures.
Research & Clinical Development - Clinical RD.CDCM.M3-6 Oversees the direction of clinical trials execution and planning of clinical operations. Responsible for the management of clinical
Development Research & Development (MD) - data collection including documentation of product trials and analysis. Manages clinical protocols to support company’s product
Life Sciences strategy, data collection, management and final report development in compliance with appropriate standard operating procedures,
regulatory and medical standards. May also be responsible for determining whether a product accomplishes the goal for which it
was produced. Experienced in industry with expertise in the areas of drug development, operations and strategic planning;
experienced with submissions from investigational new drug through new drug application filings and managing a product from pre-
clinical through all clinical phases and product launch. Supports new and ongoing clinical research and clinical trials and ensures
efficient and timely processing of confidentiality agreements and clinical agreements. Trains clinical research team members and
evaluates their performance. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Note: This
position requires a Doctor of Medicine; incumbents without these degrees should match to Clinical Research & Development (Non-
MD) - RD.CDCN.
Research & Clinical Development - Clinical RD.CDCM.T4-7 Designs and develops clinical protocols, patient guides, and case report forms. Utilizes established mathematical and scientific
Development Research & Development (MD) - techniques to compile and analyze data. Writes technical reports detailing procedures, outcomes and observations. Helps work on
Life Sciences research for new product application filings and products through all clinical phases. Conducts clinical monitoring of field sites to
supervise and coordinate clinical studies. Maintains a high level of professional expertise through familiarity with clinical literature
and participates in project team meetings. This position requires a Doctor of Medicine.
Research & Clinical Development - Clinical RD.CDCN.M2-6 Oversees the direction of clinical trial execution and planning of the clinical operations. Responsible for the management of clinical
Development Research & Development (Non-MD) data collection including documentation of product trials and analysis. Manages clinical protocols to support company’s product
- Life Sciences strategy, data collection, management and final report development in compliance with appropriate standard operating procedures,
regulatory and medical standards. May also be responsible for determining whether a product accomplishes the goal for which it
was produced. Experienced in industry with expertise in the areas of drug development, operations and strategic planning;
experienced with submissions from investigational new drug through new drug application filings and managing a product from pre-
clinical through all clinical phases and product launch. Support new and ongoing clinical research, clinical trials and ensures
efficient and timely processing of confidentiality agreements and clinical agreements. Trains clinical research team members and
evaluates their performance.

Job Descriptions
Research & Clinical Development - Clinical RD.CDCN.P1-5 Implements patient guides, protocols and case report forms. Evaluates and analyzes clinical data. Utilizes established mathematical
Development Research & Development (Non-MD) and scientific techniques to compile and analyze data. Writes technical reports detailing procedures, outcomes and observations.
- Life Sciences Helps work on research for new product application filings and products through all clinical phases. Conducts clinical monitoring of
field sites to supervise and coordinate clinical studies. Maintains a high level of professional expertise through familiarity with
clinical literature and participates in project team meetings. This position does not require a Doctor of Medicine; incumbents with
these degrees, match to Clinical Research & Development (MD).
Research & Clinical Development - Clinical RD.CDCO.M1-6 Oversees and manages the relationship with contract research organizations. Directs the evaluation and analysis of tools and
Development Outsourcing - Life Sciences processes to support outsourcing efforts. Leads contracts investigators for studies and ensures compliance with protocol and overall
clinical objectives. Maintains a high level of professional expertise through familiarity with clinical literature.
Research & Clinical Development - Clinical RD.CDCO.P1-5 Creates and maintains the relationship with contract research organizations. Evaluates and analyzes tools and processes to support
Development Outsourcing - Life Sciences outsourcing efforts. Contracts investigators for studies and ensures compliance with protocol and overall clinical objectives.
Maintains a high level of professional expertise through familiarity with clinical literature.
Research & Clinical Development - Clinical RD.CDCP.M1-6 Directs the activities of a clinical pharmacology group to study the effects of drugs in humans via analysis of in vivo and in vitro
Development Pharmacology - Life Sciences pharmacokinetics, pharmacodynamics and drug metabolism studies. Leads the quantitative evaluation of new products and
maintenance of existing pharmacokinetics and drug metabolism product lines through the application of state-of-the-art knowledge
in analytic epidemiology, pharmacokinetics, pharmacodynamics and bioanalytical chemistry. May make decisions impacting
clinical pharmacology goals and the success and relevance of individual clinical trials. Oversees strategies to ensure effective
achievement of clinical and drug development objectives. May provide feedback and direction for regulatory submissions
preparation and review support for new or existing products. Works closely with clinical studies, biostatistics, data management,
research and development, drug metabolism and therapeutics areas.
Research & Clinical Development - Clinical RD.CDCP.P1-5 This is an Associate role. Studies the effects of drugs in humans via analysis of in vivo, in vitro and ex-vivo pharmacokinetics,
Development Pharmacology - Life Sciences pharmacodynamics and drug metabolism studies. Conducts quantitative evaluation of new products and maintenance of existing
pharmacokinetics and metabolism product lines. This job family is in the professional level category.
Research & Clinical Development - Clinical RD.CDCR.M1-6 Oversees the direction, planning, execution, and interpretation of clinical trials research, data collection activities and clinical
Development Research - Life Sciences operations. Establishes and approves scientific methods for design and implementation of clinical protocols, data collection systems
and final reports. Support new and ongoing clinical research and clinical trials and ensure efficient and timely processing of
confidentiality agreements and clinical agreements. Monitors adherence to protocols and determines study completion. Manages
clinical and regulatory files and maintains clinical inventory intended for distribution to investigational sites. May interact with
investigational sites, clinical consultants, Contract Research Organizations and other vendors.
Research & Clinical Development - Clinical RD.CDCR.P1-5 This is an Associate role. Plans and implements the overall direction of clinical research projects. Evaluates and analyzes clinical
Development Research - Life Sciences data. Must have knowledge in reference to good clinical practices regulations and standard operating procedures. Coordinates
activities of associates and investigators to ensure compliance with protocol and overall clinical objectives. Maintains a high level of
professional expertise through familiarity with clinical literature and participates in project team meetings. May draft materials
including informed consent documents, draft source documents, patient instruction guides and case report forms. Conducts clinical
monitoring of field sites to supervise and coordinate clinical studies. May write protocols. May require travel to field sites.
Incumbents with a Doctorate Degree (PhD, PharmD) should be match to Clinical Research Scientist RD.CDRS Technical/ Scientific
Levels.
Research & Clinical Development - Clinical RD.CDCS.T1-7 Designs and develops the effects of drugs in humans via analysis of in vivo, in vitro and ex-vivo pharmacokinetics,
Development Pharmacology (Scientist) - Life pharmacodynamics and drug metabolism studies. Reviews quantitative evaluation of new products and maintenance of existing
Sciences pharmacokinetics and metabolism product lines. Refer to the Scientist leveling criteria. This job family is in the technical / scientific
level category for Life Sciences.
Research & Clinical Development - Clinical RD.CDCT.M1-6 Manages overall operation of the entire clinical study including project planning, budget, resource management and contract
Development Trials Administration - Life Sciences research organization management. Manages clinical operational plan, and incorporates the study and scientific plan. May develop
study related documents and overall direction for the clinical sites to establish protocol development. Uses statistical analysis
systems, such as SAS, as appropriate. Ensures compliance with good clinical practices, good manufacturing practices and regulatory

Job Descriptions
guidelines. Recommends and implements innovative process ideas to impact clinical trials management. May develop and manage
clinical budget and develop contingency plans for clinical trials. Oversees clinical trials staff and manages all aspects of clinical
operational plan. Responsible for managing full scope of study, protocol and scientific publications. Acts as a cross functional
liaison to ensure study plan aligns with business development strategies.
Research & Clinical Development - Clinical RD.CDCT.P1-5 Designs and coordinates the overall direction of clinical development projects. Evaluates and analyzes clinical studies, using
Development Trials Administration - Life Sciences statistical analysis systems, such as SAS, as appropriate. Coordinates activities of associates and investigators to ensure compliance
with protocol and overall pre-clinical objectives. Maintains a high level of professional expertise through familiarity with clinical
literature and participates in project team meetings. Typically travels to field sites to supervise and coordinate clinical studies. May
be responsible for planning clinical trial registration and disclosure postings. May write protocols. May act as liaison between
clinical operations and vendors, including contact research organization employees as required.
Research & Clinical Development - Clinical RD.CDCU.M2-6 Oversees planning and scheduling activities related to preparation, and distribution of clinical supplies. Directs labeling, packaging
Development Supply Chain - Life Sciences and shipment of supplies as required. Manages clinical supply strategy to ensure adequate and sufficient forecasting of drug
products for the entire project. Works closely with clinical team and approved vendors in compliance with company internal
procedures and GxP requirements. Manages inventories at depots and sites and ensures on-time delivery with minimal overage of
clinical supplies. Leads evaluation of vendor reliability; develops new supply sources, as required, in which current vendors and
suppliers are inadequate. Coordinates purchasing activities with other departments to maintain inventory at planned levels. As
required, monitors the cost, schedule and scope of assigned subcontracts to assure best quality and quality at best value.
Research & Clinical Development - Clinical RD.CDCU.P1-5 Implements, evaluates, plans and schedules activities related to preparation, and distribution of clinical supplies. Coordinates
Development Supply Chain - Life Sciences labeling, packaging and shipment of supplies as required. Works closely with clinical team and approved vendors in compliance
with company internal procedures and GxP requirements. Defines and consolidates a supply strategy to ensure adequate and
sufficient forecasting of drug products for the entire project. Manages inventories at depots and sites and ensures on-time delivery
with minimal overage of clinical supplies. Evaluates vendor reliability; develops new supply sources, as required, in which current
vendors and suppliers are inadequate. Coordinates purchasing activities with other departments to maintain inventory at planned
levels. As required, monitors the cost, schedule and scope of assigned subcontracts to assure best quality and quality at best value.
Research & Clinical Development - Digital RD.CDDG.M2-6 Oversees the development and implementation of technologies such as hardware, software, applications, tools, and platforms to
Development Health Platform Development - Life improve clinical trail process. Lead the validation and scales requirements for capability development, prioritization, endpoints, and
Sciences cross therapeutic platforms. Ensures process is in compliance with applicable regulations.
Research & Clinical Development - Digital RD.CDDG.P1-5 Develops and implements technologies such as hardware, software, applications, tools, and platforms to enhance the clinical trial
Development Health Platform Development - Life process. Validates and scales requirements for capability development, prioritization, endpoints, and cross therapeutic platforms.
Sciences Ensures process is in compliance with applicable regulations.
Research & Clinical Development - Genetic RD.CDGC.P1-5 Provides genetic counseling services to patients and clinicians. Communicates test results and provides information regarding
Development Counselor - Life Sciences natural history, etiology, recurrence risks, testing options, diagnosis, and outcome expectations for genetic disorders. Coordinates
follow-up evaluations and genetic testing of patients. Works closely with scientists, physicians and bioinformatics to interpret test
results. Keeps up to date with current literature relevant to testing. Creates education materials and contributes to scientific
publications. Typically requires American Board of Genetic Counseling Certification.
Research & Clinical Development - Multi-Focus RD.CDMF.M2-6 Oversees all aspects of clinical development including but not limited to clinical research, operations, safety, and portfolio planning.
Development - Life Sciences Sets strategy for regulatory processes with full responsibility for all submissions and interactions with regulatory agencies.
Experienced in industry with expertise in the areas of drug development, operations and strategic planning; experienced with
submissions from investigational new drug through new drug application filings and managing a product from pre-clinical through
all clinical phases and product launch. This benchmark should be used by firms that cannot differentiate between different clinical
development processes.
Research & Clinical Development - Multi-Focus RD.CDMF.P1-5 Designs and develops all aspects of clinical development plan including but not limited to clinical research, operations, safety, and
Development - Life Sciences portfolio planning. Sets strategy for regulatory processes with full responsibility for all submissions and interactions with regulatory
agencies. Experienced in industry with expertise in the areas of drug development, operations and strategic planning; experienced
with submissions from investigational new drug through new drug application filings and managing a product from pre-clinical

Job Descriptions
through all clinical phases and product launch. This benchmark should be used by organizations that cannot differentiate between
different clinical development processes.
Research & Clinical Development - Medical RD.CDMM.M3-6 Oversees and directs medical support including, but not limited to: feasibility assessments, medical training, and medical/clinical
Development Monitor (MD) - Life Sciences input for the design of study protocols and/or clinical development programs and other special studies such as behavioral, social
and/or epidemiology studies. Ensures the medical and scientific quality of clinical trial protocols, case report forms, and clinical trial
reports. Leads the design of clinical development programs, study protocols, etc. Interacts with staff across functional areas to
ensure highest level of client satisfaction through execution of successful projects. Maintains working knowledge of good clinical
practices and regulatory requirements relating to clinical development and safety compliance with ethical, legal and regulatory
standards. May participate in proposal generation, feasibility assessments, and review of proposal/contracts for medical services.
Incumbents that do not currently hold a Doctorate Degree in Medicine (MD) should not be matched to this position.
Research & Clinical Development - Medical RD.CDMM.T4-7 Provides medical expertise and medical support including, but not limited to: feasibility assessments, medical training, and
Development Monitor (MD) - Life Sciences medical/clinical input for the design of study protocols and/or clinical development programs and other special studies such as
behavioral, social and/or epidemiology studies. Ensures the medical and scientific quality of clinical trial protocols, case report
forms, and clinical trial reports. Provides medical input into the design of clinical development programs, study protocols, etc.
Interacts with staff across functional areas to ensure highest level of client satisfaction through execution of successful projects.
Maintains working knowledge of good clinical practices and regulatory requirements relating to clinical development and safety
compliance with ethical, legal and regulatory standards. May participate in proposal generation, feasibility assessments, and review
of proposal/contracts for medical services. Incumbents that do not currently hold a Doctorate Degree in Medicine (MD) should not
be matched to this position.
Research & Clinical Development - Medical RD.CDMW.M1-6 Manages and oversees the activities of the medical writing group, including: research, writing and editing of pre-clinical and/or
Development Writer - Life Sciences clinical reports. Manages the timely development and completion of clinical reports, summary documents, package inserts and other
documents that may be submitted to the Food and Drug Administration, World Health Organization and/or other regulatory
organizations. May oversee the electronic regulatory submission process. Oversees and provides recommendations for the
development of formats and guidelines for documentation. Provides guidance and direction for completion and development of
clinical and pre-clinical documents. Ensures effective planning and management of timelines for all aspects of technical documents.
See also, Communication - Technical Editing & Writing (CA.COTE) focus if responsible for producing content for technical
manuals and documentation for completed products.
Research & Clinical Development - Medical RD.CDMW.P1-5 Researches, writes and edits pre-clinical and/or clinical reports, summarizing data from pre-clinical and/or clinical studies. Prepares
Development Writer - Life Sciences clinical reports, summary documents, package inserts and other documents that may be submitted to the Food and Drug
Administration and the World Health Organization for publication and/or presentation. Assists in the development of formats and
guidelines for clinical documentation. May prepare scientific manuscripts, abstracts and posters. May also support clinical research
associates and medical doctors in clinical protocol development. Keeps abreast of professional information and technology through
conferences. See also, Communication - Technical Editing & Writing (CA.COTE) focus if responsible for producing content for
technical manuals and documentation for completed products.
Research & Clinical Development - Clinical RD.CDNU.M2-6 Oversees the patient volunteer program for participation in clinical studies. Manages patient and institutional study compliance and
Development Nurse - Life Sciences maintains effective data flow to the study investigators and sponsors, including collection and review of drug safety and adverse
event tracking. Directs disease and therapy education to patients to ensure and enhance study compliance. Leads the creation of
presentations of clinical research study information and preparation of training materials for investigational sites, in-house
employees and new hires. Maintains regular internal contact with departments such as data management, regulatory affairs, quality
assurance, pre-clinical and drug safety. Note: Requires an RN (Registered Nurse), BSN (Bachelor Science in Nursing), NP (Nurse
Practitioner), MSN (Master’s Nursing) or PA (Physician’s Assistant) degree or equivalent with clinical experience. Incumbents who
are coordinating and providing health and wellness program support for company employees should be matched to Occupational
Wellness & Medical (EH.OWMF).
Research & Clinical Development - Clinical RD.CDNU.P1-5 Determines eligibility of volunteers for participation in clinical studies. Obtains informed consent and medical history from screened
Development Nurse - Life Sciences volunteers. Monitors patient and institutional study compliance and maintains effective data flow to the study investigators and
sponsors, including collection and review of drug safety and adverse event tracking. Maintains basic understanding of current

Job Descriptions
regulatory requirements, processes regulatory documents and maintains multiple filing systems. Provides disease and therapy
education to patients to ensure and enhance study compliance. Assists with the creation of presentations of clinical research study
information and preparation of training materials for investigational sites, in-house employees and new hires. Maintains regular
internal contact with departments such as data management, regulatory affairs, quality assurance, pre-clinical and drug safety. Note:
Requires an RN (Registered Nurse), BSN (Bachelor Science in Nursing), NP (Nurse Practitioner), MSN (Master’s Nursing) or PA
(Physician’s Assistant) degree or equivalent with clinical experience. Incumbents who are coordinating and providing health and
wellness program support for company employees should be matched to Occupational Wellness & Medical (EH.OWMF).
Research & Clinical Development - Clinical RD.CDPH.M1-6 Oversees the clinical product information provided to physicians, nurses, pharmacists, hospital patients, healthcare groups, and/or
Development Pharmacist - Life Sciences other health professionals. Leads the research and review preparation for new products, and presents educational programs. Manages
monitoring of patients to ensure quality application of drug therapy.
Research & Clinical Development - Clinical RD.CDPH.P1-5 Provides clinical product information to physicians, nurses, pharmacists, hospital patients, healthcare groups, and/or other health
Development Pharmacist - Life Sciences professionals. Conducts research, prepares reviews for new products, and presents educational programs. Monitors patients to ensure
quality application of drug therapy.
Research & Clinical Development - Clinical RD.CDPH.S1-5 Assists with clinical product information to physicians, nurses, pharmacists, hospital patients, healthcare groups, and/or other health
Development Pharmacist - Life Sciences professionals. Coordinates research, prepares reviews for new products, and presents educational programs. Monitors patients to
ensure quality application of drug therapy.
Research & Clinical Development - RD.CDPM.M3-6 Oversees and directs the activities of product safety surveillance and ensures the safety of product development. Verifies that
Development Pharmacovigilance / Product Safety product safety follows standard operating procedures, regulatory safety and pharmacovigilance follows national and international
(MD) - Life Sciences regulations, such as the Food and Drug Administration (FDA) and the World Health Organization. Develops procedures to ensure
compliance with appropriate regulations and quality standards for all products from pre-approval to on-market support. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. Note: This position requires a Doctor of Medicine
or Doctor ; incumbents without these degrees should match to The Pharmacovigilance/Product Safety (Non-MD) RD.CDPN.
Research & Clinical Development - RD.CDPM.T4-7 Ensures that standard operating product safety procedures are in compliance with national and international regulations and
Development Pharmacovigilance / Product Safety regulatory agencies. Develops, implements and manages key performance indicators to measure product safety and compliance.
(MD) - Life Sciences Ensures audit preparedness and supports product safety inspections. Acts as a liaison internally and with external collaborators to
develop programs and processes to meet product safety regulation reporting requirements. Develops and prepares reports for
company management as well as external regulatory agencies. Participates in good laboratory practices training of functional areas
and assists in the development of training sessions. This position requires a Doctor of Medicine.
Research & Clinical Development - RD.CDPN.M2-6 Oversees and directs the activities of product safety surveillance and ensures the safety of product development. Verifies that
Development Pharmacovigilance / Product Safety product safety follows standard operating procedures, regulatory safety and pharmacovigilance follows national and international
(Non-MD) - Life Sciences regulations, such as the Food and Drug Administration (FDA) and the World Health Organization. Develops procedures to ensure
compliance with appropriate regulations and quality standards for all products from pre-approval to on-market support. Selects,
develops and evaluates personnel to ensure the efficient operation of the function. Note: This position does not require a Doctor of
Medicine degree; incumbents with MD degree should match to The Pharmacovigilance/Product Safety (MD) (RD.CDPM).
Research & Clinical Development - RD.CDPN.P1-5 Ensures that standard operating product safety procedures are in compliance with national and international regulations and
Development Pharmacovigilance / Product Safety regulatory agencies. Develops, implements, and manages key performance indicators to measure product safety and compliance.
(Non-MD) - Life Sciences Ensures audit preparedness and supports product safety inspections. Acts as a liaison internally and with external collaborators to
develop programs and processes to meet product safety regulation reporting requirements. Develops and prepares reports for
company management as well as external regulatory agencies. Participates in good laboratory practices training of functional areas
and assists in the development of training sessions. Note: This position does not require a Doctor of Medicine ; incumbents with MD
degree should match to The Pharmacovigilance/Product Safety (MD) (RD.CDPM).
Research & Clinical Development - Pipeline & RD.CDPP.M1-6 Oversee product portfolio development strategy, prioritization, risk and lifecycle planning. Manages product investment decisions
Development Portfolio Planning - Life Sciences and provides portfolio-level insights and analytics to maximize late stage portfolio value of probability of success.
Research & Clinical Development - Pipeline & RD.CDPP.P1-5 Designs and implements product portfolio development strategy, prioritization, risk and lifecycle planning. Guides product
Development Portfolio Planning - Life Sciences investment decisions and provides portfolio-level insights and analytics to maximize late stage portfolio value of probability of

Job Descriptions
success. Works and drives initiatives with across functional stakeholders to create fully integrated product portfolio strategies.
Monitors and reports on portfolio status and addresses and resolves issues.
Research & Clinical Development - Clinical RD.CDRM.M2-6 Oversees and monitors patient data and study-related information related to clinical study sites and clinical trial participation.
Development Research Monitoring - Life Sciences Manages and ensure the investigator adheres to research protocols, regulatory requirements, good clinical practices and provides
input into data validation plan. Leads timely and accurate monitoring of patient data and study-related information from source
documents, research records, and site visits where applicable. May monitor study sites and audit facility selection.
Research & Clinical Development - Clinical RD.CDRM.P1-5 Monitors patient data and study-related information related to clinical study sites and clinical trial participation. Ensures the
Development Research Monitoring - Life Sciences investigator adheres to research protocols, regulatory requirements and good clinical practices and provides input into data
validation plan. Provides timely and accurate monitoring of patient data and study-related information from source documents,
research records, and site visits where applicable. May monitor study sites and audit facility selection.
Research & Clinical Development - Clinical RD.CDRS.T1-7 Develops and designs clinical evaluation and component studies. Provides strategic input and development support for clinical plans
Development Research (Scientist) - Life Sciences and individual study protocols. Develops statistical plans and performs preliminary and exploratory data analysis of completed
clinical trials. Participates in the development of clinical operating guides and maintains secure study files. Assists in the evaluation
and integration of equipment, reagents, quality control and other materials utilized within clinical chemistry. Reviews results of
these evaluations with appropriate management prior to implementation. May require travel to field sites. Incumbents not currently
holding a Doctorate Degree (e.g., PhD, PharmD) should be matched to Clinical Research -RD.CDCR.
Research & Clinical Development - Study RD.CDSF.M1-6 Oversees and develops the strategic planning and direction of patient recruitment efforts and feasibility of clinical studies in one or
Development Feasibility & Patient Recruitment - more therapeutic areas. Manages feasibility protocol assessments, site identification, study projection scenarios and vendor
Life Sciences evaluation. Identifies potential recruitment barriers, regional recruitment boundaries, contingency plans and implementation plans
by country and site. This job is intended for use by firms in the Life Sciences or Medical Device industries. See also, Clinical
Development - Clinical Trials Administration (RD.CDCT) focus if responsible for planning clinical trial registration, disclosure
postings and writing protocols.
Research & Clinical Development - Study RD.CDSF.P1-5 Plans and directs patient recruitment and feasibility of clinical studies for one or more therapeutic areas. Prepares feasibility
Development Feasibility & Patient Recruitment - questionnaires based on study feasibility objectives and creates reports based on assessments. Conducts searches for potential
Life Sciences clinical study sites. Develops patient recruitment strategies and materials. This job is intended for use by firms in the Life Sciences
or Medical Device industries. See also, Clinical Development - Clinical Trials Administration (RD.CDCT) focus if responsible for
planning clinical trial registration, disclosure postings and writing protocols.
Research & Clinical Development - Technical RD.CDTD.M1-6 Manages and oversees the activities of technical editing, writing and publishing group. Manages the timely development of clinical
Development Documentation - Life Sciences reports, including studies for submissions to the Food and Drug Administration and the World Health Organization and for
publication and/or presentation. Contributes to the development of formats and guidelines for clinical documentation. Provides
guidance and direction for technical marketing documents. May write, review and/or edit documents ensuring the integration of
scientific, medical and regulatory input. Ensures compliance with current regulations and requirements. May oversee and/or
evaluate external consultant writers. Ensures effective planning and management of timelines for all aspects of technical documents.
Research & Clinical Development - Technical RD.CDTD.P1-5 Writes and edits technical clinical reports, including studies for submissions to regulatory agencies and for publication and/or
Development Documentation - Life Sciences presentation. Contributes to the development of formats and guidelines for clinical documentation. Provides guidance and direction
for technical marketing documents. May write, review and/or edit documents ensuring the integration of scientific, medical and
regulatory input. Ensures compliance with current regulations and requirements. Ensures effective planning and management of
timelines for all aspects of technical documents.
Research & Clinical Development - Technical RD.CDTD.S1-5 Assists with writing and editing technical clinical reports, including studies for submissions to regulatory agencies and for
Development Documentation - Life Sciences publication and/or presentation. Coordinates the development of formats and guidelines for clinical documentation. May write,
review and/or edit documents ensuring the integration of scientific, medical and regulatory input. Ensures compliance with current
regulations and requirements.
Research & Clinical Data - Clinical Data RD.CLCD.M1-6 Oversees activities in evaluating and defining preclinical and clinical data content and structures for collection, transformation and
Development Standards - Life Sciences submission requirements. Leads the analysis for proposed modifications to existing domains, permitted choices, and reference.
Manages the development, testing and maintenance of documentations necessary for clinical studies. Acts as the data steward for the

Job Descriptions
clinical data administration. See also Clinical Data - Multi-Focus (RD.CLMF).

Research & Clinical Data - Clinical Data RD.CLCD.P1-5 Creates, evaluates, and defines preclinical and clinical data content and structures for collection, transformation and submission
Development Standards - Life Sciences requirements. Performs analysis for proposed modifications to existing domains, permitted choices, and reference. Develops, tests,
and maintains all documentations necessary for clinical studies. Acts as the data steward for the clinical data administration. See also
Clinical Data - Multi-Focus (RD.CLMF).
Research & Clinical Data - Clinical (SAS) RD.CLCP.M1-6 Oversees the design, development, evaluation and modification of computer programs to analyze and evaluate clinical data.
Development Programmer - Life Sciences Manages the creation of programs using statistical analysis system language to support the clinical area. Leads the implementation
of data management plans designed to meet project and protocol deadlines; provides expertise in the design and development of
clinical trials, protocols and case report forms. Acts as a liaison between clinical management, subcommittees and project teams as
needed. Incumbents who oversee the design, developments, evaluation, and modification of computer programs for multiple areas of
the firm or for areas other than clinical research should be matched to the appropriate job in the Information Technology function.
Research & Clinical Data - Clinical (SAS) RD.CLCP.P1-6 Designs, develops, evaluates and modifies computer programs to analyze and evaluate clinical data. Recognizes inconsistencies and
Development Programmer - Life Sciences initiates resolution of data problems. Typically creates programs using statistical analysis system language to support the clinical
area. Performs programming using techniques such as macro language, advanced data manipulation and statistical procedures.
Implements data management plans designed to meet project and protocol deadlines; provides expertise in the design and
development of clinical trials, protocols and case report forms. Acts as a liaison between clinical management, subcommittees and
project teams as needed. Incumbents who design, develop, evaluate, and modify computer programs for multiple areas of the firm or
for areas other than clinical research should be matched to the appropriate job in the Information Technology function.
Research & Clinical Data - Clinical Trial Master RD.CLCT.M1-6 Oversee quality, completeness, reconciliation, and audit-readiness of the Trial Master File (TMF) from study start to archival across
Development File Administration - Life Sciences clinical trial portfolio. Serves as the process and business owner of all policies, procedures, related to TMF activities, platform and
system specifications. Leads the strategy for TMF set-up, quality control, structure and expected documents list to ensure
compliance.
Research & Clinical Data - Clinical Trial Master RD.CLCT.P1-5 Performs and provides quality, completeness, reconciliation, and audit-readiness of the Trial Master File (TMF) from study start to
Development File Administration - Life Sciences archival across clinical trial portfolio. Creates and audits all policies, procedures, related to TMF activities, platform and system
specifications. Executes TMF set-up, quality control, structure and expected documents list to ensure compliance.
Research & Clinical Data - Clinical Trial Master RD.CLCT.S1-5 Assists with ensuring quality, completeness, reconciliation, and audit-readiness of the Trial Master File (TMF) from study start to
Development File Administration - Life Sciences archival across clinical trial portfolio. Coordinates collection of all policies, procedures, related to TMF activities, platform and
system specifications.
Research & Clinical Data - Medical Coding - RD.CLMD.M1-6 Oversees coding of medical terms including historical medical conditions, baseline signs and symptoms, adverse events, medication
Development Life Sciences and non-drug therapies. Leads the collaboration with various departments on the design, documentation, testing and implementation
of clinical data studies. Manages system development for organizing data to analyze, identify and report trends. Ensures that clinical
research, clinical operations and statistics are kept informed of the implications of coding and dictionary rules and needs on the
collection and analysis of clinical data. Leads the preparation of clinical trial study reposts for internal validation and cross
validation studies.
Research & Clinical Data - Medical Coding - RD.CLMD.P1-5 Codes medical terms including historical medical conditions, baseline signs and symptoms, adverse events, medication and non-
Development Life Sciences drug therapies. Researches and resolves discrepancies. Creates reports and ensures reporting accuracy. Maintains knowledge of
regulations and guidelines that pertain to coding of clinical studies. Collaborates with various departments on the design,
documentation, testing and implementation of clinical data studies. Develops systems for organizing data to analyze, identify and
report trends. Ensures that clinical research, clinical operations and statistics are kept informed of the implications of coding and
dictionary rules and needs on the collection and analysis of clinical data. Prepares reports of clinical trial studies for internal
validation and cross validation studies. May assist with the implementation of computer output, and manages specific coding
guidelines. May evaluate and resolve issues regarding contents of reports.
Research & Clinical Data - Medical Coding - RD.CLMD.S1-5 Assists with coding medical terms including historical medical conditions, baseline signs and symptoms, adverse events, medication
Development Life Sciences and non-drug therapies. Assists with creating reports and ensures reporting accuracy. Maintains knowledge of regulations and
guidelines that pertain to coding of clinical studies. Coordinates implementation of computer output, and manages specific coding

Job Descriptions
guidelines.
Research & Clinical Data - Multi-Focus - Life RD.CLMF.M1-6 Directs the design, documentation, testing and implementation of clinical data collection studies, and clinical database review.
Development Sciences Collaborates and coordinates with others to design and implement clinical protocols and data collection systems. Develops systems
for organizing data to analyze, identify and report data and trends. Manages data management issues by reviewing protocols for
cross-project consistency and identifying standard case report form modules to meet objectives. Develops data quality plans.
Provides early strategic input into protocol design focused on data management issues. Reviews and resolves data discrepancies for
standardized data validation systems and procedures. May also be responsible for projects that have been contracted with contract
research organizations, as well as internal projects.
Research & Clinical Data - Multi-Focus - Life RD.CLMF.P1-5 Collaborates with various departments on the design, documentation, testing and implementation of clinical data studies. Develops
Development Sciences systems for organizing data to analyze, identify and report trends. Analyzes the interrelationships of data and defines logical aspects
of data sets. Prepares reports of clinical trial studies for internal validation and cross validation studies. May evaluate and resolve
issues regarding contents of reports.
Research & Clinical Data - Multi-Focus - Life RD.CLMF.S1-5 Performs clinical data entry and validation to ensure accuracy, completeness and legibility of data. Assists users with requests for
Development Sciences clinical documents. Assists with the development and evaluation of clinical record forms. Maintains internal record keeping
system(s) in conjunction with clinical research associates and biostatistics internal staff. Maintains and audits data, providing status
and activity reports as required. Maintains master files for clinical protocol.
Research & Engineering - Biomedical RD.ENBR.M1-6 Oversees the design and development of biomedical engineering products. Oversees the investigation and evaluation of existing
Development Engineering - Life Sciences technologies. Guides the conceptualization of new methodologies, processes, or products. Directs the development of new concepts
from initial design to market release. Establishes process capabilities and baseline performance through process studies. Monitors
the use of experimental techniques to develop well-designed, documented experiments that are statistically meaningful and uses the
standards during component development phase. Organizes the coordination of activities with outside suppliers and consultants to
ensure timely delivery.
Research & Engineering - Biomedical RD.ENBR.P1-6 Designs and develops biomedical engineering products. Conducts science, technology, and research and development experiments
Development Engineering - Life Sciences in human-machine interface technologies. Develops computational/theoretical models of neural (signal) processing and analysis
techniques. Performs statistical modeling studies for select research projects. Interprets data, prepares reports and presents analyses
to leadership for review. Maintains computer software and servers.
Research & Engineering - Medical Device RD.ENMT.M1-6 Oversees the design and development of medical devices consisting of extruded products, fabricated from various materials relative
Development Product Development - Life to intrusive body applications. Oversees the investigation and evaluation of existing medical device technologies. Guides the
Sciences conceptualization of new methodologies, materials, machines, processes, or products. Directs the development of new concepts
from initial design to market release. Manages feasibility studies of the design to determine if capable of functionality as intended.
Monitors documentation maintenance throughout all phases of research and development. Establishes process capabilities and
baseline performance through process studies. Monitors the use of experimental techniques to develop well-designed, documented
experiments that are statistically meaningful and uses the standards during component development phase. Organizes the
coordination of activities with outside suppliers and consultants to ensure timely delivery.
Research & Engineering - Medical Device RD.ENMT.P1-6 Designs and develops new invasive and noninvasive medical device product(s). Investigates/evaluates existing technology and
Development Product Development - Life advises research and development, regulatory affairs, and reliability engineering to ensure appropriate process development under
Sciences the best possible conditions. Designs and implements new methodologies, materials, machines, processes, or products. Develops
new concepts from initial design to market release. Conducts feasibility studies of the design to determine ability to function as
intended. Maintains detailed documentation throughout all phases of research and development. Coordinates activities with outside
suppliers and consultants to ensure the delivery of supplies or services needed to meet scheduled timelines.
Research & Laboratory Services - Clinical RD.LSCL.M1-6 Manages the overall operation for clinical laboratory groups that process samples used in the diagnosis and treatment of patients,
Development Laboratory - Life Sciences typically occurring in a Clinical Laboratory Improvement Amendments (CLIA) Laboratory. Oversees the evaluation of test results
for accuracy and quality. May organize and participate in vendor negotiations, product and software evaluations, tutorials and
facility modifications. Manages quality control procedures to ensure acceptable levels of analytic performance. Develops
maintenance and troubleshooting protocols for instruments and equipment. Ensures compliance with regulatory agency

Job Descriptions
documentation and reporting requirements. Selects, develops and evaluates personnel to ensure the efficient operation of the
function. See also, Laboratory Services - Clinical Laboratory Technologist (RD.LSCT) focus if the position requires Clinical
Laboratory Improvement Amendments (CLIA) certification.
Research & Laboratory Services - Clinical RD.LSCL.P1-5 Performs efficiency studies (assays) and pre-clinical exploratory safety studies. Performs testing of clinical, research and quality
Development Laboratory - Life Sciences control proficiency; evaluates instruments. Evaluates and analyzes clinical research data. Coordinates activities of associates and
investigators to ensure compliance with protocol and overall clinical objectives. Manages storage of research samples. See also,
Laboratory Services - Clinical Laboratory Technologist (RD.LSCT) focus if the position requires Clinical Laboratory Improvement
Amendments (CLIA) certification.
Research & Laboratory Services - Clinical RD.LSCL.S1-5 Supports all aspects of data collection and operation of the clinical lab. Assists in the coordination of documentation associated with
Development Laboratory - Life Sciences conducting clinical studies. May administer a test drug and/or draw blood. Supports the creation of standardized clinical trial tools,
processes and Standard Operating Procedures. May be responsible for exporting the results of studies, test results and data entry. See
also, Laboratory Services - Clinical Laboratory Technologist (RD.LSCT) focus if the position requires Clinical Laboratory
Improvement Amendments (CLIA) certification.
Research & Laboratory Services - Clinical RD.LSCT.M1-6 Manages the overall operation for clinical laboratory groups that process samples used in the diagnosis and treatment of patients,
Development Laboratory Technologist - Life typically occurring in a Clinical Laboratory Improvement Amendments (CLIA) Laboratory. Oversees the evaluation of test results
Sciences for accuracy and quality. May organize and participate in vendor negotiations, product and software evaluations, tutorials and
facility modifications. Manages quality control procedures to ensure that acceptable levels of analytic performance. Develops
maintenance and troubleshooting protocols for instruments and equipment. Ensures compliance with regulatory agency
documentation and reporting requirements.
Research & Laboratory Services - Clinical RD.LSCT.P1-5 Performs specimen testing for clinical laboratory samples used in the diagnosis and treatment of patients, typically occurring in a
Development Laboratory Technologist - Life Clinical Laboratory Improvement Amendments (CLIA) Laboratory. May include DNA extraction and sequencing, preparing and
Sciences evaluating test results and entering results into a clinical database. Maintains and troubleshoots instruments and equipment.
Performs quality control on samples, testing procedures, and results. Complies with regulatory agency documentation and reporting
requirements. Note: Requires a Clinical Laboratory Improvement Amendments (CLIA) Certification.
Research & Laboratory Services - Clinical RD.LSCT.S1-5 Assists with specimen testing for clinical laboratory samples used in the diagnosis and treatment of patients, typically occurring in a
Development Laboratory Technologist - Life Clinical Laboratory Improvement Amendments (CLIA) Laboratory. Coordinates DNA extraction and sequencing, preparing and
Sciences evaluating test results and entering results into a clinical database. Inspects, maintains and troubleshoots instruments and equipment.
May monitor and verify quality control on samples, testing procedures, and results. Assists with compiling of regulatory agency
documentation and reporting requirements.
Research & Laboratory Services - Medical RD.LSMS.M2-6 Oversees and manages clinical evaluation, consultation and urgent care assessment, treatment and referral for medical conditions.
Development Support Specialist / Nurse - Life Requires an RN, LPN, BSN, NP, MSN or PA degree, or equivalent clinical experience.
Sciences
Research & Laboratory Services - Medical RD.LSMS.P1-5 Performs clinical evaluation, consultation and urgent care assessment, treatment and referral for medical conditions. Serve as a
Development Support Specialist / Nurse - Life liaison for clinicians, facilities, patients, and key personnel. Track all clinical observations. Requires an RN, LPN, BSN, NP, MSN
Sciences or PA degree, or equivalent clinical experience.
Research & Laboratory Services - Plasma Center RD.LSPC.M1-6 Manages and oversees sampling, testing, shipping and storage of plasma collected from donors. Ensures all appropriate compliance
Development - Life Sciences and sterile techniques are used to draw samples. Leads the quality review of plasma unit samples.
Research & Laboratory Services - Plasma Center RD.LSPC.P1-5 Performs accurate and timely sampling, testing, shipping and storage of plasma collected from donors. Utilizes sterile technique to
Development - Life Sciences draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples.
Research & Laboratory Services - Plasma Center RD.LSPC.S1-5 Assists with accurate and timely sampling, testing, shipping and storage of plasma collected from donors. Prepares the sterile
Development - Life Sciences environment to draw samples and assist with using heat sealer to assure the sterility and quality of plasma unit samples.
Research & Laboratory Services - Tissue RD.LSTP.S1-5 Perform all aspects of processing tissue (debridement, dissection, cutting, cleaning and disinfection, sizing, assessing) according to
Development Processing - Life Sciences current procedures and protocols. Perform all aspects of packaging and preservation of tissue products (confirmation of sizing,
quality, packaging materials, cryopreservation, etc.) according to current procedures and protocols. Prepares and organizes written
data, printouts, and other documents for pathologist review. Prepares testing equipment, assists with preventative maintenance.

Job Descriptions
Assists in embedding and/ or re-embedding processed tissue in paraffin. Perform post-processing decontamination of equipment and
the processing room according to current procedures and protocols.
Research & Laboratory Services - Variant RD.LSVA.P1-4 Performs analysis of genetic variants identified through various DNA sequencing platforms in a clinical diagnostic laboratory
Development Analysis - Life Sciences setting. Updates and maintains databases for assessments. Assists with processing and scoring variants in accordance with firm’s
standard operating procedures.
Research & Laboratory Services - Variant RD.LSVS.T1-5 Initiates, directs and executes the analysis and interpretation of genetic variants identified through various DNA sequencing
Development Analysis (Scientist) - Life Sciences platforms in a clinical diagnostic laboratory setting. Creates and maintains databases for assessments. Processes and scores variants
in accordance with company’s standard operating procedures. Works closely with genetic counselors and bioinformatics to interpret
variant assessments.
Research & Medical Affairs - Epidemiology - RD.MAEP.M2-6 Oversees the design and implementation of epidemiology research safety of new and marked products and general studies.
Development Life Sciences Evaluates data collection, quality control and data used to study issues. Leads the development of new evidence through study
design, protocol development, and statistical analysis plans.
Research & Medical Affairs - Epidemiology - RD.MAEP.P2-6 Designs, conducts and implements epidemiology research safety of new and marked products and general studies. Evaluates data
Development Life Sciences collection, quality control and data used to study issues. Contributes to the development of new evidence through study design,
protocol development, and statistical analysis plans.
Research & Medical Affairs - Health Economics RD.MAHE.M2-6 Oversees the health economics and outcomes research strategy and implementation for assigned therapeutic areas and products.
Development & Outcome Research - Life Sciences Designs and develops analytic models, cost-effectiveness models (to evaluate budget impact), disease treatment models and other
tools critical for advancing sales opportunities. Establishes optimal contract positioning, pricing, reimbursement and insurance
coverage to assess the firm’s future research spending options. Provides analyses for messaging with health care providers, insurers,
patients and regulators. This job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Medical Affairs - Health Economics RD.MAHE.P1-6 Designs and implements health economics and outcomes research strategy for assigned therapeutic areas and products. Develops
Development & Outcome Research - Life Sciences and uses analytic models, cost-effectiveness models (to assist with evaluation of budget impact), disease treatment models, and other
tools in order to identify sales opportunities. Researches and conducts analysis to determine optimal contract positioning, pricing,
reimbursement, insurance coverage and future research budget. May also conduct analysis for messaging with health care providers,
insurers, patients and regulators. This job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Medical Affairs - Medical RD.MAMI.M2-6 Manages and oversees the activities of the medical information specialist group. Oversees the development and maintenance of the
Development Information - Life Sciences product knowledge database used in responding to medical questions related to the firm products. Interacts with internal
stakeholders such as Clinical Research, Sales and Marketing, Regulatory, and Research personnel to obtain necessary information
and to inform other personnel of new issues that may arise. Provides guidance and direction pertaining to the receipt, processing,
and dissemination of safety information. Directs preparation of reports to regulatory agencies. Ensures dissemination of medical
information meets regulatory guidelines and follows clinical protocol.
Research & Medical Affairs - Medical RD.MAMI.P1-6 Develops and provides product information to health care professionals, regulatory agencies and patients on marketed products.
Development Information - Life Sciences Contributes to the creation and maintenance of the product knowledge database used in responding to medical questions related to
company products. Ensures receipt, processing, and dissemination of product safety information. Prepares, review and plans medical
information reporting for governmental regulatory agencies.
Research & Medical Affairs - Medical Affairs RD.MAMM.M3-6 Oversees the direction, planning, execution and interpretation of clinical trials/research and data collection activities. Establishes and
Development (MD) - Life Sciences approves scientific methods for design and implementation of clinical protocols, data collection systems and final reports.
Responsible for directing human clinical trials, phases III - IV, for firm products under development. Leads the adverse event
reporting and safety responsibilities monitoring. Coordinates and develops information for reports submitted to regulatory agencies.
Monitors adherence to protocols and determines study completion. May recruit clinical investigators and negotiate study design and
costs. May act as consultant/liaison with other corporations when working under licensing agreements. Signs off on product safety
reviews. This position requires a Doctor of Medicine (MD). See also Medical Affairs - Medical Affairs (Non-MD) (RD.MAMN).
Research & Medical Affairs - Medical Affairs RD.MAMM.T4-7 Designs, plans and implementation of the overall direction of clinical trials/research and data collection activities. Evaluates and
Development (MD) - Life Sciences analyzes scientific methods for design and implementation of clinical protocols, data collection systems and final reports.
Responsible for medical affairs activities consisting of data generation, data analysis and interpretation. Full knowledge in study

Job Descriptions
design and costs. Develops evidence generation strategy and execution of phases III-1V, including interventional and observational
research. Maintains a high level of professional expertise through familiarity in adverse event reporting and safety responsibilities.
Note: This position does not require a Doctor of Medicine. See also Medical Affairs - Medical Affairs (Non-MD) (RD.MAMN).
Research & Medical Affairs - Medical Affairs RD.MAMN.M2-6 Oversees the direction, planning, execution and interpretation of clinical trials/research and data collection activities. Establishes and
Development (Non-MD) - Life Sciences approves scientific methods for design and implementation of clinical protocols, data collection systems and final reports.
Responsible for directing human clinical trials, phases III - IV, for firm products under development. Leads the adverse event
reporting and safety responsibilities monitoring. Coordinates and develops information for reports submitted to regulatory agencies.
Monitors adherence to protocols and determines study completion. May recruit clinical investigators and negotiate study design and
costs. May act as consultant/liaison with other corporations when working under licensing agreements. See also Medical Affairs -
Medical Affairs (MD) (RD.MAMN).
Research & Medical Affairs - Medical Affairs RD.MAMN.P1-6 Designs, plans and implementation of the overall direction of clinical trials/research and data collection activities. Evaluates and
Development (Non-MD) - Life Sciences analyzes scientific methods for design and implementation of clinical protocols, data collection systems and final reports.
Responsible for medical affairs activities consisting of data generation, data analysis and interpretation. Full knowledge in study
design and costs. Develops evidence generation strategy and execution of phases III-1V, including interventional and observational
research. Maintains a high level of professional expertise through familiarity in adverse event reporting and safety responsibilities.
See also See also Medical Affairs - Medical Affairs (MD) (RD.MAMN).
Research & Medical Affairs - Medical RD.MAMP.M2-6 Oversees the direction, planning and execution of strategic scientific publication plans. Directs scientists and internal departments as
Development Publications - Life Sciences well as external stakeholders to facilitate the writing of journal articles, abstracts, posters and oral presentations that report clinical
trial results and other scientific work. Directs the coordination of meetings and discussions of cross-functional teams to develop a
publication strategy and ensure all stakeholders are involved in the publication process. Ensures all publications are in compliance
with firm standards and that all internal stakeholders are adequately involved in the approval process.
Research & Medical Affairs - Medical RD.MAMP.P1-6 Develops and executes the strategic scientific product publication plans. Coordinates and collaborates with scientists and internal
Development Publications - Life Sciences departments as well as external stakeholders to facilitate the writing of journal articles, abstracts, posters and oral presentations that
report clinical trial results and other scientific work. Coordinates meetings and discussions of cross-functional teams to develop a
publication strategy and ensure all stakeholders are involved in the publication process. Ensures all publications are in compliance
with firm standards and that all internal stakeholders are adequately involved in the approval process.
Research & Medical Affairs - Medical / Clinical RD.MAMS.M2-6 Directs and oversees the activities of medical and/or clinical science liaison personnel who monitor the development of the firms'
Development Science Liaison - Life Sciences relationship with the medical/scientific community (including physicians and medical centers) by communicating product-related
information to investigators and institutions. Develops strategies to provide information on research developments and new concepts
in medical treatment, giving perspective to field activities associated with growing existing products and bringing new products to
market. This role is intended for use by firms in the Life Sciences and Medical Device industries that are producing pharmaceutical
products or medical devices for use by health care professionals and organizations.
Research & Medical Affairs - Medical / Clinical RD.MAMS.P1-6 Builds and develops the firm's relationship with the medical/scientific community, including physicians and medical centers, by
Development Science Liaison - Life Sciences communicating product-related information to investigators and institutions. Provides information on research developments and
new concepts in medical treatment. This information gives perspective to field activities associated with growing existing products
and bringing new products to market. This role is intended for use by firms in the Life Sciences and Medical Device industries that
are producing pharmaceutical products or medical devices for use by health care professionals and organizations.
Research & Medical Affairs - Product RD.MAPI.M2-6 Oversees and manages product labeling documentation and information for an assigned medical products, in order to optimize
Development Information / Labels - Life Sciences patient safety and minimize product liability risk. Manages and leads process of any change in labeling regulations. Directs process
improvements to labeling, quality, systems, policies and procedures. This job is intended for use by firms in the Life Sciences or
Medical Device industries.
Research & Medical Affairs - Product RD.MAPI.P1-6 Creates, reviews and updates labeling documentation and product information for an assigned medical products, in order to optimize
Development Information / Labels - Life Sciences patient safety and minimize product liability risk. Collaborates internally with regulatory, clinical, quality and other internal
functional areas and external regulatory agencies to ensure timely regulatory and quality compliance, and to support business
objectives as required. Monitors process of any change in labeling regulations. Ensures process improvements to labeling, quality,

Job Descriptions
systems, policies and procedures. This job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Medical Affairs - Regulatory RD.MARA.M2-6 Manages development and approval of compliant advertising and promotional materials, disease state education, field training
Development Affairs, Advertising & Promotion - materials, and external communications throughout product life-cycle. Oversees reviews of regulatory promotional guidelines and
Life Sciences ensures changes in product information are reflected in current promotions and advertising materials.
Research & Medical Affairs - Regulatory RD.MARA.P1-6 Provides regulatory direction in the development and approval of compliant advertising and promotional materials, disease state
Development Affairs, Advertising & Promotion - education, field training materials, and external communications throughout product life-cycle. Monitors and reviews regulatory
Life Sciences promotional guidelines and ensures changes in product information are reflected in current promotions and advertising materials.
Research & Pre-Clinical Research & RD.PCAC.M1-6 Oversee the design and development of analytical chemistry research to develop assays based on new and existing methodologies.
Development Development - Analytical Chemistry Directs the development and validation testing methodology used to control raw materials, production intermediates and final
- Life Sciences products. Leads the validation and documentation of new or existing compound identification methods. Manages testing of
analytical samples for the laboratory area, the separation and characterization of protein drug candidates, develops formulations,
conducts peptide mapping and other analytical methods of development. Conducts work in compliance with cGMP, safety and
regulatory requirements. Provides direction to analysis and evaluation of material and products at all stages of development process.
Monitors and evaluates completion of tasks and projects. This job is intended for use by firms in the Life Sciences or Medical
Device industries.
Research & Pre-Clinical Research & RD.PCAC.P1-5 This is an Associate role. Performs analytical chemistry research and/or development in collaboration with others to develop assays
Development Development - Analytical Chemistry based on new and existing methodologies. Assists in developing and validating testing methodology used to control raw materials,
- Life Sciences production intermediates and final products. Helps establish, validate and document new or existing compound identification
methods. May conduct testing of analytical samples for the laboratory area, the separation and characterization of protein drug
candidates, formulation development, peptide mapping and other analytical methods of development. Conducts work in compliance
with cGMP, safety and regulatory requirements. May provide analysis and evaluation of material and products at all stages of
development process. This role is intended for use by firms in the Life Sciences and Medical Device industries. Firms in other
industries should match to Chemist or Chemical Process Engineer.
Research & Pre-Clinical Research & RD.PCAN.M1-6 Oversees the activities of the animal care unit. Performs various technical procedures, e.g., bleeding, surgery, autopsies and
Development Development - Animal Care - Life inoculations biopsies. Ensures standard operating procedures and protocols are maintained and adhered to. Trains employees in
Sciences proper laboratory techniques. Maintains quality checks on cleanliness of laboratories and animal rooms. Ensures care and
maintenance of the animals in the facility according to good laboratory practices. Supervises animal technicians and other support
personnel. This job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCAN.P1-5 Performs and documents on research on animals used for experimental purposes. Perform some surgery and post-operative care as
Development Development - Animal Care - Life directed. Responsible for overseeing procurement of animals and supplies, preventive maintenance of facility equipment, daily
Sciences rounds and observation to check animal health status. Ensures standard operating procedures and maintains records to comply with
regulatory requirements. May require American Association of Laboratory Animal Sciences certification. This job is intended for
use by firms in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCAN.S1-5 Performs the daily care of research animals for experimental purposes, which may include cleaning cages and racks. Coordinates
Development Development - Animal Care - Life with vendors and supervisors on operational, administrative and technical responsibilities. May assist in some surgery and post-
Sciences operative care as directed. Performs duties such as procurement of animals and supplies, preventive maintenance of facility
equipment, daily rounds and observation to check animal health status. Follows standard operating procedures and maintains records
to comply with regulatory requirements. This job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCAS.T1-7 Designs and develops analytical chemistry research to develop assays based on new and existing methodologies. Develops,
Development Development - Analytical Chemistry establishes and validates testing methodology used to control raw materials, production intermediates and final products.
(Scientist) - Life Sciences Establishes, validates and documents new or existing compound identification methods. Conducts testing of analytical samples for
the laboratory area, the separation and characterization of protein drug candidates, develops formulations, conducts peptide mapping
and other analytical methods of development. Conducts work in compliance with cGMP, safety and regulatory requirements.
Provides analysis and evaluation of material and products at all stages of development process. Monitors and evaluates completion
of tasks and projects. This job is intended for use by firms in the Life Sciences or Medical Device industries.

Job Descriptions
Research & Pre-Clinical Research & RD.PCBA.M1-6 Oversees the development and design of multiple assays for screening in-vitro and in-vivo biological targets. Manages screening
Development Development - Bio-Assay / Bio- operations, including scheduling, assay performance and data flow. Leads the collection and interpretation of data for biomarker and
Marker - Life Sciences biological characterization assays including cell-based, multiplexed protein assays, polymerase chain reaction and flow cytometry
methods. Develops biochemical assays for lead validation and optimization for disease-related targets to predict outcome in
supporting development by enabling earlier decision making, reducing investment risk and avoiding late phase failures. Emphasis
may be development of biochemical assays for high throughput screening. May work with manufacturing and quality control to
develop tests, as well as analyze and report results. Prepares technical reports, summaries, protocols and quantitative analyses. This
job is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCBA.P1-5 This is an Associate role. Performs and runs multiple assays for screening in-vitro and in-vivo biological targets. Utilizes
Development Development - Bio-Assay / Bio- biochemical assays for lead validation and optimization for disease-related targets to predict outcome in supporting development by
Marker - Life Sciences enabling earlier decision making, reducing investment risk and avoiding late phase failures. Emphasis may be utilization of
biochemical assays for high throughput screening. Analyzes and reports screening results as appropriate. Maintains familiarity with
current scientific literature. Contributes to project processes within scientific discipline(s). This job is intended for use by firms in
the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCBC.M1-6 Oversees the design and development for the production and characterization of proteins for human therapeutic use. Directs analysis
Development Development - (Protein) Bio of the structure and dynamic behavior of small organic molecules, participates in both the characterization of recombinant proteins
Chemistry - Life Sciences and in small molecule drug discovery and design, including utilizing nuclear magnetic resonance spectroscopy. Requires experience
in protein purification process development and knowledge of protein activity, purity, and structure quantification/characterization
techniques. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCBC.P1-5 This is an Associate role. Performs research and/or development in collaboration with others for the production and characterization
Development Development - (Protein) Bio of proteins for human therapeutic use. Helps analyze the structure and dynamic behavior of small organic molecules; participates in
Chemistry - Life Sciences both the characterization of recombinant proteins and in small molecule drug discovery and design. May have experience in protein
purification process development. May require knowledge of protein activity, purity and structure quantification/characterization
techniques.
Research & Pre-Clinical Research & RD.PCBI.M1-6 Directs the design, development, implementation and maintenance of the bioinformatics function and overall research computing
Development Development - Bioinformatics - Life capability. Oversees the computational infrastructure and controls the flow of samples and information for large-scale studies.
Sciences Provides the firm with both short- and long-term information systems strategies that will help the firm meet its business objectives
by developing an informatics database strategy, including the incorporation of large databases from collaborations, strategic
alliances and research efforts. Develops and maintains applications systems for the management and analysis of data. Develops
novel informatics tools and utilizes emerging web technologies. Provides web-based bioinformatics and access to public and
proprietary relational databases. Develops and applies computational tools.
Research & Pre-Clinical Research & RD.PCBI.P1-5 This is an Associate role. Performs DNA/RNA sequence databases and searches. Contributes to the computational analysis of
Development Development - Bioinformatics - Life resulting data in collaboration with others. Assists in the implementation of end-users’ needs in database search and integration
Sciences including interpretation of similarity of sequence searches, multiple sequence alignments and gene expression patterns and the
quality control of sequence data. Supports the maintenance of computational infrastructure and the flow of samples and information
for large-scale studies. Contributes to web-based bioinformatics and public and proprietary relational databases. Assists in the
development and application of computational tools. Works in collaboration with drug discovery project teams.
Research & Pre-Clinical Research & RD.PCBO.T1-7 Develops and designs multiple assays for screening in-vitro and in-vivo biological targets Collects and interprets data for biomarker
Development Development - Bio-Assay / Bio- and biological characterization assays including cell-based, multiplexed protein assays, polymerase chain reaction and flow
Marker (Scientist) - Life Sciences cytometry methods. Develops biochemical assays for lead validation and optimization for disease-related targets to predict outcome
in supporting development by enabling earlier decision making, reducing investment risk and avoiding late phase failures. Emphasis
may be development of biochemical assays for high throughput screening. May oversee screening operations, including scheduling,
assay performance and data flow. May work with manufacturing and quality control to develop tests, as well as analyze and report
results. Prepares technical reports, summaries, protocols and quantitative analyses. This job is intended for use by firms in the Life
Sciences or Medical Device industries.

Job Descriptions
Research & Pre-Clinical Research & RD.PCBS.T1-7 Designs, develops and applies methods for the production and characterization of proteins for human therapeutic use. Analyzes the
Development Development - (Protein) Bio structure and dynamic behavior of small organic molecules, participates in both the characterization of recombinant proteins and in
Chemistry (Scientist) - Life Sciences small molecule drug discovery and design, including utilizing nuclear magnetic resonance spectroscopy. Requires experience in
protein purification process development and knowledge of protein activity, purity, and structure quantification/characterization
techniques. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCCB.M1-6 Directs the activities of a biology (cell biology, molecular biology and/or pharmacology) group in the research and/or development
Development Development - Cell Biology - Life of a firm's products, projects and programs. Conducts and collaborates with others on the principles and theories in biology research.
Sciences Writes and reviews manuscripts for publication. Develops strategies to ensure effective achievement of scientific objectives.
Monitors and evaluates completion of tasks and projects. May develop budgets for capital expenditures and labor. Typically
participates with other top managers to establish firm policies. Makes final decisions on administrative or operational matters.
Research & Pre-Clinical Research & RD.PCCB.P1-5 This is an Associate role. Performs research and/or development in collaboration with others in mammalian cell-based assays in a
Development Development - Cell Biology - Life variety of disease areas and establishes genomics approaches to identify and validate drug targets. Discovers innovative technologies
Sciences to improve the expression of recombinant proteins. Possesses knowledge of DNA cloning, polymerase chain reaction, DNA library
construction and screening, cell-based immunoassays, stable transfection, and cell culture. May execute in-vivo experiments to
characterize and validate novel targets and test efficacy of target-specific diagnostic and therapeutic antibodies in support of
investigational new drugs. May be responsible for compound handling and automated cell culture and the identification and
implementation of new technologies that will improve the quality of high throughput screening. Participates in analyzing data and
interpreting results in the area of cell biology.
Research & Pre-Clinical Research & RD.PCCE.T1-7 Initiates, directs and executes all pre-clinical scientific research and/or development strategies in research and/or development.
Development Development - Cell Biology Investigates the feasibility of applying a wide variety of scientific principles and concepts to potential inventions, products and
(Scientist) - Life Sciences problems. Plans and executes laboratory research. Maintains broad knowledge of state-of-the-art principles and theories. Makes
major contributions to scientific literature and conferences. May act as spokesperson on corporate research and development and
advise top management. May participate in development of patent applications. Interfaces with various departments and serves as
internal consultant.
Research & Pre-Clinical Research & RD.PCCH.M1-6 Directs the activities of a chemistry group in the research, evaluation and/or development of an organization's products, projects and
Development Development - Chemistry - Life processes. Conducts and collaborates with others on the principles and theories in chemistry research, development and evaluation.
Sciences Writes and reviews manuscripts for publication. Develops strategies to ensure effective achievement of scientific objectives.
Monitors and evaluates completion of tasks and projects. May develop budgets for capital expenditures and labor. Typically
collaborates with other top managers to establish firm policies. Makes final decisions on administrative or operational matters.
Intended for use by firms in the Life Sciences and Medical Device industries.
Research & Pre-Clinical Research & RD.PCCH.P1-5 This is an Associate role. Performs research and/or development in collaboration with others in chemistry; makes detailed
Development Development - Chemistry - Life observations and analyzes data. Helps maintain broad knowledge of state-of-the-art principles and theories in chemistry. Exercises
Sciences technical discretion in the design, execution and interpretation of experiments that contribute to project strategies. Prepares technical
reports, summaries, protocols and quantitative analyses. Maintains familiarity with current scientific literature. Participates in
scientific conferences and contributes to scientific journals. Maintains a high level of professional expertise through familiarity with
scientific literature. May provide support in corporate research and development of patent applications.
Research & Pre-Clinical Research & RD.PCCS.T1-7 Applies typical computer modeling techniques to design leads for protein targets and develop methods to resolve problems, ranging
Development Development - Computational from lead identification to optimization of compounds. Uses structure-based, computer assisted drug design, and small molecule
Product Discovery (Scientist) - Life analysis and design. Responsible for the development of computational methodologies and strategies in the analysis of chemicals.
Sciences Monitors and evaluates completion of tasks and projects. This job is intended for use by firms in the Life Sciences or Medical
Device industries.
Research & Pre-Clinical Research & RD.PCCU.M1-6 Oversees the computer modeling techniques to design protein targets and develop methods to resolve problems, ranging from lead
Development Development - Computational identification to optimization of compounds. Uses structure-based, computer assisted drug design, and small molecule analysis and
Product Discovery - Life Sciences design. Directs the development of computational methodologies and strategies in the analysis of chemicals. Leads, monitors and
evaluates completion of tasks and projects.

Job Descriptions
Research & Pre-Clinical Research & RD.PCCU.P1-5 This is an Associate role. Collaborates with others in typical computer modeling techniques to design leads for protein targets and
Development Development - Computational develop methods to resolve problems ranging from lead identification to optimization of compounds. Uses structure based,
Product Discovery - Life Sciences computer assisted drug design, and small molecule analysis and design. Responsible for making detailed observations of
computational methodologies and strategies in the analysis of chemicals. May prepare technical reports, summaries, protocols, and
quantitative analysis.
Research & Pre-Clinical Research & RD.PCCY.T1-7 Initiates, directs and executes chemistry efforts and strategies in research and/or development; also, plans and executes laboratory
Development Development - Chemistry (Scientist) research. Maintains broad knowledge of state-of-the-art principles and theories in chemistry. Makes major contributions to scientific
- Life Sciences literature and conferences. Serves as in-house and outside consultant. May act as spokesperson on corporate research and
development of patent applications. Interfaces with various departments. Scientists that are performing more specific research or
chemistry functions should be matched to the specific job description. If scientists do not match to a specialized function, match to
this position. This job is intended for use by companies in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCDS.T1 Ensures the design, development, execution and implementation of scientific research and/or development in collaboration with a
Development Development - Post Doctorate research team. Investigates the feasibility of applying a wide variety of scientific principles and theories to potential inventions and
Scientist - Life Sciences products. Maintains substantial knowledge of state-of-the-art principles and theories. May contribute to scientific literature and
conferences. Individuals are typically part of a formal company post-doc program.
Research & Pre-Clinical Research & RD.PCFE.M1-6 Oversee the designs and execution of fermentation process development experiments. Leads the development and optimize of
Development Development - Fermentation - Life fermentation processes. Manages the collaboration with various departments and serves as internal consultant, providing summaries
Sciences and results. Interacts with outside research partners as necessary. Maintains knowledge of regulatory compliance requirements.
Ensures safe lab practices and Biosafety Levels (BSL) requirements.
Research & Pre-Clinical Research & RD.PCFE.P1-5 This is an Associate role. Performs research and development in collaboration with others in fermentation designs experiments,
Development Development - Fermentation - Life collects data and performs analysis for the fermentation process within the firm. Exercises technical discretion in the design,
Sciences execution and interpretation of the fermentation process and activities. Maintains broad knowledge of state-of-the-art principles and
theories in fermentation. Exercises technical discretion in the design, execution and interpretation of experiments that contribute to
project strategies. Prepares technical reports, summaries, protocols and quantitative analyses. Prepares fermenters and other
equipment for fermentation runs, including weighing media ingredients, sterilization and cleaning. Maintains raw materials and
equipment.
Research & Pre-Clinical Research & RD.PCFO.M1-6 Oversee the development of new formulations and reformulation of existing products in accordance with agreed upon departmental
Development Development - Formulation - Life priorities, taking into account scientific and timing objectives. Leads the design and performance stability studies of experimental
Sciences and clinical batches. Interfaces with other departments and/or contract manufacturing facilities during technology transfer. Leads,
monitors and evaluates completion of tasks and products. Oversees manufacture of products using production equipment.
Research & Pre-Clinical Research & RD.PCFO.P1-5 This is an Associate role. Performs research and/or development in collaboration with others on new formulations and reformulates
Development Development - Formulation - Life existing products in accordance with agreed upon departmental projects taking into account scientific and timing objectives. Assists
Sciences in the development of clinical and commercial formulations for protein products. Conducts stability studies and experimental
clinical batches. Runs traditional protein analytical techniques, including high performance liquid chromatography, differential
scanning calorimetry, circular dichroism, etc. May assist with preparation of placebo and active formulations and provide support on
other regulatory submissions. Interacts with contract manufacturing facilities during technology transfer.
Research & Pre-Clinical Research & RD.PCFR.T1-7 Develops new formulations and reformulates existing products in accordance with agreed upon departmental priorities, taking into
Development Development - Formulation account scientific and timing objectives. Prepares placebo and active formulations and performs characterization of the protein.
(Scientist) - Life Sciences Designs and performs stability studies of experimental and clinical batches. Writes reports and/or provides documentation for
regulatory submissions. Interfaces with other departments and/or contract manufacturing facilities during technology transfer.
Monitors and evaluates completion of tasks and products. Oversees manufacture of products using production equipment.
Research & Pre-Clinical Research & RD.PCFS.T1-7 Designs, executes and analyzes critical fermentation process development experiments. Works with research and development to
Development Development - Fermentation identify, develop and optimize fermentation processes. Maintains broad knowledge of state-of-the-art principles and theories in

Job Descriptions
(Scientist) - Life Sciences fermentation. May act as spokesperson on corporate research and development of patent applications. Interfaces with various
departments and serves as internal consultant, providing summaries and results. Interacts with outside research partners as
necessary. Maintains knowledge of regulatory compliance requirements. Ensures safe lab practices and Biosafety Levels (BSL)
requirements.
Research & Pre-Clinical Research & RD.PCGS.T1-6 Develops, designs and implements next generation cell /gene therapy products including CAR-T. Leads projects on CAR-T
Development Development - Cell/Gene Therapy therapies, main duties include generating critical and high-quality data to support project advancement in vitro assays and in vivo
(Scientist) - Life Sciences models. Conduct CRISPR gene editing in different cell types. Prepares study protocols, reports, technology transfer documentation.
Research & Pre-Clinical Research & RD.PCGT.M2-6 Oversees the development of in next generation cell /gene therapy products including CAR-T. Leads, monitors and evaluates
Development Development - Cell/Gene Therapy - completion of tasks and products. Directs preparation of study protocols, reports, technology transfer documentation.
Life Sciences
Research & Pre-Clinical Research & RD.PCGT.P1-6 This is an Associate role. Performs research in next generation cell /gene therapy products including CAR-T. Assists in the
Development Development - Cell/Gene Therapy - development of complex experimental designs. Support projects on CAR-T therapies, main duties include generating critical and
Life Sciences high-quality data to support project advancement in vitro assays and in vivo models. Conduct CRISPR gene editing in different cell
types. Prepares study protocols, reports, technology transfer documentation.
Research & Pre-Clinical Research & RD.PCGW.S1-5 Washes and dries glassware and distributes to appropriate locations within the laboratories. Maintains glass washing facility,
Development Development - Glass Washer - Life keeping it clean and swept up, including picking up dirty glassware. May sterilize glassware and other items using an autoclave.
Sciences Performs other related duties as required.
Research & Pre-Clinical Research & RD.PCHP.S2-5 Prepares specimens for examination by the pathologist for both histological and cytological studies. This includes accessioning the
Development Development - Histology/Pathology specimens into the department, gross examination, preparation and submission of the tissue for processing, embedding tissue in
- Life Sciences paraffin wax, microtomy, cytology specimen preparation and staining procedures, as well as any other test or procedure on material
derived from the human body which provides information for the diagnosis, prevention or treatment of a disease or assessment of a
human medical condition. Adheres to established Laboratory policies and procedures through all phases testing.
Research & Pre-Clinical Research & RD.PCIM.M1-6 Oversees imaging study operations for research and other functional areas as required. Directs protocols, SOPs and specific
Development Development - Imaging - Life applications for imaging. Liaises and manages relationships with clinical teams regarding imaging studies to facilitate
Sciences communications between study teams.
Research & Pre-Clinical Research & RD.PCIM.P1-5 This is an Associate role. Performs imaging study operations for research and other functional areas as required. Provides templates
Development Development - Imaging - Life for imaging changes, protocols, SOPs and specific applications. Works closely with clinical teams regarding imaging studies to
Sciences facilitate communications between study teams. Understands and operates imaging equipment to assist with the research,
development and processing of imaging research and solutions. Makes detailed observations, analyzes data and interprets results.
Typical incumbent will have prior experience as an x-ray technician or research nurse. This job is intended for use by firms in the
Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCIS.T1-7 Initiates, conducts and evaluates imaging studies and scientific models to guide the development of imaging research and solutions.
Development Development - Imaging (Scientist) - Contributes scientific expertise to advance the project team decision-making processes by providing guidance on how to optimally
Life Sciences utilize imaging in product development. Evaluates and monitors scientific research, trends and studies within comparative industry
environments . Introduces exploratory approaches when relevant and help identify applications where imaging can provide
information that cannot be obtained with a less complex technology and/or application. Communicates and partners with cross-
interdisciplinary teams to include, but not limited to engineering, regulatory compliance, scientists and other
professionals. Develops databases and coordinates implementation of research proposals across the firm May provide guidance
regarding the implementation of proposed studies with external imaging centers of excellence.
Research & Pre-Clinical Research & RD.PCKA.M1-6 Oversees the designs, implementation and analyzes in-vivo and in-vitro pharmacokinetics, pharmacodynamics and drug metabolism
Development Development - Pharmacokinetics / studies working with clinical pharmacology, drug metabolism and therapeutics areas. Directs the quantitative evaluation of new
Pharmacodynamics - Life Sciences products and maintenance of existing pharmacokinetic and drug metabolism product lines in pharmacokinetics, pharmacodynamics
and bioanalytical chemistry. Leads, monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCKA.P1-5 This is an Associate role. Performs research in collaboration with others on in-vivo and in-vitro pharmacokinetics,

Job Descriptions
Development Development - Pharmacokinetics / pharmacodynamics and drug metabolism studies working with clinical pharmacology, drug metabolism and therapeutics areas.
Pharmacodynamics - Life Sciences Assists in the quantitative evaluation of new products and maintenance of existing pharmacokinetics and drug metabolism product
lines through the application of state-of-the-art knowledge in pharmacokinetics, pharmacodynamics and bioanalytical chemistry.
Provides support in the design and preparation of clinical pharmacokinetics development strategies and study protocols, performing
and supervising pharmacokinetic and pharmacodynamic analyses, and preparation of clinical studies reports and integrated summary
documents. Provides regulatory submissions preparation and reviews support for new or existing products.
Research & Pre-Clinical Research & RD.PCKS.T1-7 Designs, implements and analyzes in-vivo and in-vitro pharmacokinetics, pharmacodynamics and drug metabolism studies working
Development Development - Pharmacokinetics / with clinical pharmacology, drug metabolism and therapeutics areas. Responsible for the quantitative evaluation of new products
Pharmacodynamics (Scientist) - Life and maintenance of existing pharmacokinetic and drug metabolism product lines through the application of state-of-the-art
Sciences knowledge in pharmacokinetics, pharmacodynamics and bioanalytical chemistry. Responsibilities include performing and
supervising PK and pharmacodynamic (PD) analyses, as well as preparing clinical studies reports and regulatory submissions.
Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCLA.M1-6 Oversees the development, design and programs automation hardware and software equipment's to execute experiments. Directs
Development Development - Laboratory high through-put compound screening, high content instrumentation and applications other assay techniques. Ensure maintenance,
Automation - Life Sciences quality control and validation of laboratory instrumentation. Identifies and operationalizes new techniques in collaboration with
other stakeholders.
Research & Pre-Clinical Research & RD.PCLA.P1-5 Develops, designs, programs and maintains automation hardware and software equipment's to execute experiments. Performs
Development Development - Laboratory programming and analysis related to robotics. Provides support to high through-put compound screening, high content
Automation - Life Sciences instrumentation and applications other assay techniques. Maintenance, quality control and validation of laboratory instrumentation.
Identifies and operationalizes new techniques in collaboration with other stakeholders.
Research & Pre-Clinical Research & RD.PCLB.S1-5 Performs a wide variety of laboratory tasks and experiments. May make detailed observations, analyze data and interpret results.
Development Development - Laboratory Assistant Maintains laboratory equipment and inventory levels for laboratory supplies. May write experimental reports, summaries and
- Life Sciences protocols. May also be responsible for media preparation in the research and development area, including experiments as required
and outlined. May also develop and maintain record keeping for experiments performed. Performs limited troubleshooting and
calibration of instruments. May perform glass washing.
Research & Pre-Clinical Research & RD.PCLS.M1-6 Directs and manages the laboratory support staff and maintains an adequate inventory of research lab glassware, materials and
Development Development - Laboratory Services - laboratory equipment. Coordinates daily consumable supply stocking and ordering. Ensures effective operation of all laboratory
Life Sciences equipment and serves as point of contact for instrument repairs. Provides technical input to purchasing and other functional areas.
Responsible for development of tracking procedures, establishment and maintenance of service contracts and warranties with
vendors. May organize and participate in vendor negotiations, product and software evaluations, tutorials and facility modifications.
Interfaces with employee health and safety and acts as a liaison between departments and the scientific staff to complete lab
modifications and ensure safety compliance.
Research & Pre-Clinical Research & RD.PCMB.M1-6 Oversees the design, development and executes technology development projects working with cloning, fermentation, protein
Development Development - Molecular Biology - expression and purification. Directs activities such as RNA isolation, cDNA library construction, library amplification, genomic
Life Sciences DNA isolation, random shotgun cloning, polymerase chain reaction, and other standard molecular biology techniques. Leads
transcription profiling and array-based technologies such as probe generation and hybridization. Manages sequence analysis tools
and library normalization and subtraction protocols.
Research & Pre-Clinical Research & RD.PCMB.P1-5 This is an Associate role. Performs research in cloning, fermentation, protein expression and purification. Participates in activities
Development Development - Molecular Biology - such as RNA isolation, cDNA library construction, library amplification, genomic DNA isolation, random shotgun cloning,
Life Sciences polymerase chain reaction, and other standard molecular biology techniques. May assist in transcription profiling and array-based
technologies such as probe generation and hybridization. Uses sequence analysis tools and library normalization and subtraction
protocols as well as RNA isolation. Also prepares technical reports, summaries, protocols, and quantitative analyses.
Research & Pre-Clinical Research & RD.PCME.M1-6 Oversees the designs of synthesis, purification and characterization of bioactive compounds through the use of techniques such as
Development Development - Medicinal Chemistry column chromatography (e.g., high performance liquid chromatography), nuclear magnetic resonance and parallel or combinatorial
- Life Sciences synthesis. Manages the design of new bioactive compounds by interacting with other chemists regarding biochemical, molecular

Job Descriptions
biochemical and pharmacological topics. Leads, monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCME.P1-5 This is an Associate role. Perform purification and synthesis of bioactive compounds through the use of techniques such as column
Development Development - Medicinal Chemistry chromatography (e.g., high performance liquid chromatography), nuclear magnetic resonance and parallel or combinatorial
- Life Sciences synthesis. Prepares technical reports, summaries, protocols, and quantitative analyses. Provides support to medicinal and
computational chemists in a wide variety of chemistries such as biochemistry, molecular biology, and pharmacology in order to
facilitate the design of new bioactive compounds.
Research & Pre-Clinical Research & RD.PCMO.T1-7 Develops and conducts mathematical modeling and simulations to predict the possible outcome of clinical trials. Maintains expert
Development Development - Modeling & knowledge of various modeling techniques such as pharmacokinetic/pharmacodynamic models, mechanistic/disease models,
Simulation (Scientist) - Life adaptive designs, nonlinear mixed models, dynamic models, etc. Evaluates new modeling and simulation tools. Works closely with
Sciences clinical pharmacology, biometrics/biomarkers, regulatory, medical affairs, etc.. to communicate findings and enable better informed
decisions. May conduct internal and external presentations for educational purposes. This job is intended for use by firms in the
Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCMS.T1-7 Designs, initiates and directs the synthesis, purification and characterization of bioactive compounds through the use of techniques
Development Development - Medicinal Chemistry such as column chromatography (e.g., high performance liquid chromatography), nuclear magnetic resonance and parallel or
(Scientist) - Life Sciences combinatorial synthesis. Facilitates the design of new bioactive compounds by interacting with other chemists regarding
biochemical, molecular biochemical and pharmacological topics. Monitors and evaluates completion of tasks and projects. This job
is intended for use by firms in the Life Sciences or Medical Device industries.
Research & Pre-Clinical Research & RD.PCMT.T1-7 Design, develops, initiates, directs and executes technology development projects working with cloning, fermentation, protein
Development Development - Molecular Biology expression and purification. Participates in activities such as RNA isolation, cDNA library construction, library amplification,
(Scientist) - Life Sciences genomic DNA isolation, random shotgun cloning, polymerase chain reaction, and other standard molecular biology techniques.
Performs transcription profiling and array-based technologies such as probe generation and hybridization. Uses sequence analysis
tools and library normalization and subtraction protocols. Maintains broad knowledge of state-of-the-art principles and theories.
Research & Pre-Clinical Research & RD.PCNS.T1-7 Responsible for designing, modeling and developing data management systems that integrate laboratory, operation and research
Development Development - Bioinformatics data. Designs, builds, improves and maintains high performance and highly scalable data pipelines. Oversees transition of data
(Scientist) - Life Sciences pipelines to production and commercial settings; develops technology choices and practices that support pipeline maturation.
Researches and assesses the viability of new data management and processing technologies.
Research & Pre-Clinical Research & RD.PCOC.M1-6 Oversees the design, development and synthesis of small organic molecules in ongoing discovery efforts. Directs laboratory
Development Development - Organic Chemistry - experimentation to define new chemical routes to active pharmaceutical ingredients and intermediates, and develops scalable, cost
Life Sciences effective processes. Leads, monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCOC.P1-5 This is an Associate role. Performs synthesize and characterize of small organic molecules in ongoing discovery efforts. Assists in
Development Development - Organic Chemistry - laboratory experimentation to define new chemical routes to active pharmaceutical ingredients and intermediates, develops scalable
Life Sciences cost-effective processes. Provides support in industrial route realization, including empirical route evaluation, process development
and technology transfer. Utilizes analytical and chromatographic equipment such as nuclear magnetic resonance, and high
performance liquid chromatography. Maintains high level of professional expertise through familiarity with scientific literature.
Research & Pre-Clinical Research & RD.PCOS.T1-7 Designs, synthesizes and characterizes small organic molecules in ongoing discovery efforts. Carries out laboratory experimentation
Development Development - Organic Chemistry to define new chemical routes to active pharmaceutical ingredients and intermediates, and develops scalable, cost effective
(Scientist) - Life Sciences processes. Participates in industrial route realization, including empirical route evaluation, process development, and technology
transfer. Monitors and evaluates completion of tasks and projects. Utilizes analytical and chromatographic techniques such as
nuclear magnetic resonance, and high performance liquid chromatography. This job is intended for use by firms in the Life Sciences
or Medical Device industries.
Research & Pre-Clinical Research & RD.PCPA.M1-6 Oversees the development of prevention and cure of diseases based on an understanding of the pathogenetic mechanisms, including
Development Development - Pathology - Life the design and analysis of disease models. Leads cutting edge techniques, including laser capture microdissection, confocal
Sciences microscopy and tissue microarrays which complement traditional cell biology, histology and immunohistochemistry methodologies.
Directs postmortem phases of toxicology studies. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCPA.P1-5 This is an Associate role. Evaluates the prevention and cure of diseases based on an understanding of the pathogenetic mechanisms,

Job Descriptions
Development Development - Pathology - Life including the design and analysis of disease models. Performs cutting edge techniques, including laser capture microdissection,
Sciences confocal microscopy and tissue microarrays which complement traditional cell biology, histology and immunohistochemistry
methodologies. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCPE.T1-7 Designs, implements and conducts clinical pharmacology studies for investigational new drugs and marketed products. Plans,
Development Development - Pharmacology designs and initiates studies, and analyzes the data in preparation for final reports. Responsible for ensuring compliance with good
(Scientist) - Life Sciences laboratory practices and other regulatory guidelines. Develops animal model and validation, as well as in-vitro immunobiology
studies to support the in-vivo models. Responsibilities also include the pharmacological evaluation of test agents in representative
in-vivo models of diseases. Establishes in-house expertise in animal models relevant to testing efficacy and safety of human
antibodies to generating in-vitro and in-vivo data that support investigational new drug filings for product candidates. Interfaces
with internal research groups and clinical groups and assures laboratory productivity and technical research flexibility.
Research & Pre-Clinical Research & RD.PCPH.M1-6 Oversees the design, implementation of clinical pharmacology studies for investigational new drugs and marketed products. Directs
Development Development - Pharmacology - Life and initiates studies, and analyzes the data in preparation for final reports. Ensures compliance with good laboratory practices and
Sciences other regulatory guidelines.
Research & Pre-Clinical Research & RD.PCPH.P1-5 This is an Associate role. Performs research in collaboration with others in clinical pharmacology studies for investigational new
Development Development - Pharmacology - Life drugs and marketed drugs. Participates in analyzing results of clinical studies. Responsible for ensuring compliance with good
Sciences laboratory practices and other regulatory guidelines. Provides support in animal model development and validation, as well as in-
vitro immunobiology studies to support the in-vivo models. May assist in pharmacological evaluation of test agents in representative
in vivo models of diseases. Maintains familiarity in animal models relevant to testing efficacy and safety of human antibodies to
generating in-vitro and in-vivo data that support investigational new drug filings for product candidates.
Research & Pre-Clinical Research & RD.PCPS.T1-7 Develops logical strategies for the prevention and cure of diseases based on an understanding of the pathogenetic mechanisms,
Development Development - Pathology (Scientist) including the design and analysis of disease models. Skilled in cutting edge techniques, including laser capture microdissection,
- Life Sciences confocal microscopy and tissue microarrays which complement traditional cell biology, histology and immunohistochemistry
methodologies. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCPV.M2-6 Oversees the development of prevention and cure of diseases based on an understanding of the pathogenetic mechanisms, including
Development Development - Pathology (DVM) - the design and analysis of disease models. Leads cutting edge techniques, including laser capture microdissection, confocal
Life Sciences microscopy and tissue microarrays which complement traditional cell biology, histology and immunohistochemistry methodologies.
Directs postmortem phases of toxicology studies. Monitors and evaluates completion of tasks and projects. Note: Position requires a
DVM degree. Incumbents typically have Pathology Board Certification.
Research & Pre-Clinical Research & RD.PCPV.T4-7 Develops logical strategies for the prevention and cure of diseases based on an understanding of the pathogenetic mechanisms,
Development Development - Pathology (DVM) - including the design and analysis of disease models. Performs cutting edge techniques, including laser capture microdissection,
Life Sciences confocal microscopy and tissue microarrays which complement traditional cell biology, histology and immunohistochemistry
methodologies. Conducts postmortem phases of toxicology studies. Monitors and evaluates completion of tasks and projects. Note:
Position requires a DVM degree. Incumbents typically have Pathology Board Certification.
Research & Pre-Clinical Research & RD.PCTM.M1-6 Directs and develops the analysis of successful translation of non-human research to human clinical trials, conducts analysis of
Development Development - Translational pathways to find links to diseases. Identifies and utilizes appropriate biomarkers to predict drug efficacy in humans or biological
Medicine - Life Sciences activity. May identify new biomarker assays to support clinical trials and clinical development decision-making. Selects innovative
therapies and shows proof of concept. Involves the integration of biomarker, genetic imaging and clinical safety information.
Provides feedback in order to standardize the drug dosages and procedures for the manufacture of drugs and medicinal compounds.
Research & Pre-Clinical Research & RD.PCTM.P1-5 This is an Associate role. Performs research and/or development in collaboration with others in the translation of non-human
Development Development - Translational research to human clinical trials. Utilizes biomarkers to predict drug efficacy in humans and/or biological activity. Conducts
Medicine - Life Sciences research as to the effect of drugs and experiments with animals to determine reactions on functioning organs and tissues. Utilizes
biomarker assays to support clinical trials and clinical development decision-making. Involves the integration of biomarker, genetic
imaging and clinical safety information. Provides feedback from research which may be used to standardize drug dosages and
procedures for the manufacture of drugs and medicinal compounds. Responsible for ensuring compliance with good laboratory
practices and other regulatory guidelines Monitors and evaluates completion of tasks and projects. May prepare technical reports,

Job Descriptions
summaries, protocols, and quantitative analyses.

Research & Pre-Clinical Research & RD.PCTS.T1-7 Initiates and executes the analysis of successful translation of non-human research to human clinical trials; conducts analysis of
Development Development - Translational pathways to find links to diseases. Identifies and utilizes appropriate biomarkers to predict drug efficacy in humans and/or biological
Medicine (Scientist) - Life Sciences activity. Establishes biomarker assays to support preclinical and/or clinical studies. Studies the effects of drugs and experiments with
animals to determine reactions on functioning organs and tissues. Utilizes biomarker assays to support clinical trials and clinical
development decision-making. Utilizes innovative therapies and shows proof of concept. Involves the integration of biomarker,
genetic imaging and clinical safety information. Provides feedback in order to standardize drug dosages and procedures for the
manufacture of drugs and medicinal compounds. Monitors and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCUP.M1-6 Oversees the development and continuous process improvement for the economical, efficient, and safe chemical/biological
Development Development - Upstream Process manufacture of experimental and large-scale production. Ensure that robust, scalable, commercially-viable processes are accurately
Development - Life Sciences developed. Reviews and resolves issues to ensure acceptable transfer upstream process technology to pilot plant and manufacturing
facilities. Develops and improves documentation including SOPs, batch logs, and other technical documentation to drive continuous
improvement. Works collaboratively with the R&D team. See also, Manufacturing Engineering - Process Development
(MF.MEPD.M) focus if responsible for manufacturing oriented process engineering.
Research & Pre-Clinical Research & RD.PCUP.P1-5 This is an Associate role. Conducts research to improve processes for the economical, efficient, and safe chemical/biological
Development Development - Upstream Process manufacture of experimental and large-scale production. Ensure that robust, scalable, commercially-viable processes are accurately
Development - Life Sciences developed. Resolves issues to ensure acceptable transfer upstream process technology to pilot plant and manufacturing facilities.
Writes documentation including SOPs, batch logs, and other technical documentation to drive continuous improvement. Works
collaboratively with the R&D team. See also, Manufacturing Engineering - Process Development (MF.MEPD) focus if responsible
for manufacturing oriented process engineering.
Research & Pre-Clinical Research & RD.PCUS.T1-6 Develops new and improved processes for the economical, efficient and safe chemical/biological manufacture of experimental and
Development Development - Upstream Process large-scale production. Ensures that robust, scalable, commercially-viable processes are accurately developed. Reviews and resolves
Development (Scientist) - Life issues to ensure acceptable transfer upstream process technology to pilot plant and manufacturing facilities. Develops and improves
Sciences documentation including SOPs, batch logs, and other technical documentation to drive continuous improvement. Works
collaboratively with the R&D team. See also, Manufacturing Engineering - Process Development (MF.MEPD) focus if responsible
for manufacturing oriented process engineering.
Research & Pre-Clinical Research & RD.PCVE.M2-6 Oversees the development, implementation and procedures related to the acquisition, maintenance, quarantine, and disposition of all
Development Development - Veterinarian (DVM) research animals. Requires current knowledge of; various lab animal species, new developments in lab animal veterinary medicine,
- Life Sciences surgery, and related sciences and awareness of current changes in animal husbandry practices. Incumbents typically have board
certification in laboratory animal medicine.
Research & Pre-Clinical Research & RD.PCVE.T4-7 Develops, implements and controls procedures related to the acquisition, maintenance, quarantine, and disposition of all research
Development Development - Veterinarian (DVM) animals. Requires current knowledge of; various lab animal species, new developments in lab animal veterinary medicine, surgery,
- Life Sciences and related sciences and awareness of current changes in animal husbandry practices. Maintains broad knowledge of state-of-the-art
principles and theories as pertains to the veterinary field. Applies veterinary principles, theories and concepts to the field. Interfaces
with various departments and serves as internal consultant, providing summaries and results. Interacts with outside research partners
as necessary. Maintains knowledge of regulatory compliance requirements.
Research & Pre-Clinical Research & RD.PCVR.M1-6 Oversees the designs and development of strategies for Animal Health products such as pharmaceuticals, biologics, feed additives
Development Development - Veterinary Research and/or animal pesticides. Participates in preparation of regulatory documents as well as technical manuals.
- Life Sciences
Research & Pre-Clinical Research & RD.PCVR.P1-5 This is an Associate role. Plans and oversees the research and/or development strategies for Animal Health products such as
Development Development - Veterinary Research pharmaceuticals, biologics, feed additives and/or animal pesticides. Applies veterinary principles, theories and concepts to the
- Life Sciences Animal Health field. May assist with the preparation of regulatory documents as well as technical manuals. May act as spokesperson
on corporate research and development and advise top management. Interfaces with various departments and serves as internal
consultant.
Research & Pre-Clinical Research & RD.PCVS.T1-7 Designs and develops strategies for Animal Health products such as pharmaceuticals, biologics, feed additives and/or animal

Job Descriptions
Development Development - Veterinary Research pesticides. Applies veterinary principles, theories and concepts to the Animal Health field. Participates in preparation of regulatory
(Scientist) - Life Sciences documents as well as technical manuals. May act as spokesperson on corporate research and development and advise top
management. Interfaces with various departments and serves as internal consultant.
Research & Pre-Clinical Research & RD.PCXS.T1-7 Designs and conducts reports pertaining to toxicology studies to support investigational new drug and new drug application
Development Development - Toxicology programs. Directs internal toxicology and pharmacology studies. Provides data analysis and interpretation in preparation for final
(Scientist) - Life Sciences reports. Ensures regulatory submission and compliance. Works as part of a multidisciplinary team to support the conduct of pre-
clinical studies. Interacts directly in research projects with multidisciplinary teams such as genomics, molecular biology, toxicology,
and pathology to bring discovery candidates into development. Performs quality control checks on non-clinical pharmacology and
toxicology documents for regulatory submission. Assists in the preparation of documents and annual investigational new drug and
new drug application reports. May build and maintain technical databases, archives and department procedures manuals. Monitors
and evaluates completion of tasks and projects.
Research & Pre-Clinical Research & RD.PCXY.M1-6 Oversees and directs the activities of the toxicology group. Provides strategic and operational direction ensuring that toxicology
Development Development - Toxicology - Life studies are conducted in line with the appropriate guidelines and regulatory test standards (FDA, WHO, GLP, and ISO). Oversees
Sciences and evaluates protocol preparation for toxicology studies. Ensures that all safety testing plans, registration activities, government
submissions, and design control activities are addressed in accordance with Research and Development requirements. Responsible
for in-life resource planning, maintaining current testing procedures, program development, performance monitoring, budget
planning and resource management.
Research & Pre-Clinical Research & RD.PCXY.P1-5 This is an Associate role. Performs research and/or development in collaboration with others in projects pertaining to toxicology
Development Development - Toxicology - Life studies to support first human dose, investigational new drug, and new drug application programs. Provides analysis and
Sciences interpretation in preparation for final reports. Helps ensure regulatory submission and compliance. Works as part of a
multidisciplinary team to support the conduct of pre-clinical studies. Provides support in research projects with multidisciplinary
teams such as genomics, molecular biology, toxicology, and pathology to bring discovery candidates into development. May
perform quality control checks on non-clinical pharmacology and toxicology documents for regulatory submission. Assists in the
preparation of documents and annual investigational new drug and new drug application reports. May provide support to build and
maintain technical databases, archives and department procedures manuals.
Research & Project Management - Project RD.PMPC.M1-6 Oversees clinical projects while adhering to budget, scope and schedule requirements. Manages clinical budget and related pricing
Development Management - Clinical - Life strategy services for the purpose of executing clinical trials or ancillary services agreements. Leads the development and utilization
Sciences cost models to support pricing, profitability and business growth strategies. Responsible for the execution of a clinical trial or suite
of clinical trials from protocol design to the final clinical study report. Executes high quality, integrated cross-functional plans for
the project/clinical trial. Ensures coordination of the activities of functional groups that comprise the clinical department team for
the product including, but not limited to: clinical monitoring, data management, statistics, medical writing, medical monitoring, and
safety to ensure proper conduct and timely completion of all projects. Manages the development and application of best practices in
the clinical development, initiation, planning, execution, control and closing of projects. Interacts with finance, research and
development, marketing, manufacturing, regulatory and other relevant departments as appropriate. May be responsible for
coordinating efforts for the trial both within the firm and through a variety of vendors.
Research & Project Management - Project RD.PMPC.P1-6 Plans and executes clinical projects while adhering to budget, scope and schedule requirements. Coordinates clinical budget and
Development Management - Clinical - Life related pricing strategy services for the purpose of executing a clinical trial or ancillary services agreements. Utilizes and
Sciences implements cost models to support pricing, profitability and business growth strategies. Responsible for the execution of a clinical
trial or suite of clinical trials from protocol design to the final clinical study report. Executes high quality, integrated cross-functional
plans for the project/clinical trial. Coordinates the activities of functional groups that comprise the clinical department team for the
product including, but not limited to: clinical monitoring, data management, statistics, medical writing, medical monitoring, and
safety to insure proper conduct and timely completion of all projects. Applies best practices in the development, initiation, planning,
execution, control and closing of projects. May also interact with finance, research and development, marketing, manufacturing and
regulatory departments as appropriate. May be responsible for coordinating efforts for the trial both within the firm and through a
variety of vendors.
Research & Project Management - Project / RD.PMPR.M1-6 Responsible for planning and execution of product development projects. Plans and directs schedules and monitors budget/spending.

Job Descriptions
Development Program - R&D - Life Sciences Ensures consistent practices throughout all phases of the project life cycle. Drives the development and manages the execution of
high quality, integrated cross-functional plans for projects. Applies project management best practices in the development, initiation,
planning, execution, control and closing of projects. Provides clear direction on product development requirements to meet
expectations of external customers and business stakeholders. Interacts with research and development, marketing, manufacturing,
and regulatory departments and with external stakeholders. Responsible for project performance, risk management, administration,
financial management and issue resolution for functional group.
Research & Project Management - Project / RD.PMPR.P1-6 Plans and executes product development projects while adhering to budget, scope and schedule requirements. Helps ensure
Development Program - R&D - Life Sciences consistent practices throughout all phases of the project life cycle. Prepares technical reports, summaries, protocols and quantitative
analyses. Executes high quality, integrated cross-functional plans for projects. Applies best practices in the development, initiation,
planning, execution, control and closing of projects. Interacts with research and development, marketing, manufacturing and
regulatory departments.
Restaurant & Back of House - Cook/Prep Cook - DO.BHCP.S1-4 Prepares cold and hot food dishes based on established recipes. Commonly uses prepared meals. Prep Cooks should be matched to
Dining Operations Retail & E-Commerce levels S1 and S2 and other Cooks to S3 and S4.
Restaurant & Back of House - Kitchen Support - DO.BHKS.S1-2 Performs various activities in a kitchen to ensure that the space, equipment, dishes and utensils are clean and organized. Responsible
Dining Operations Retail & E-Commerce for operating the dishwashing machine. May also be responsible for cleaning specific areas of the restaurant or supporting the
preparation and presentation of food. Typical titles are 'Kitchen Crew', 'Kitchen Porter' or 'Dishwasher'. Kitchen Porters should be
matched to S2; other incumbents should be matched to S1.
Restaurant & Chef - Baking & Pastry Chef - Retail DO.CHBP.P1-4 Prepares complex baked goods and pastries and may develop new and innovative recipes. Assign levels based on experience and
Dining Operations & E-Commerce complexity of baked goods and pastries. Likely to have graduated from an accredited chef program; if not, match to Support levels.
Typically, Chefs with less than one year of experience should be matched to P1. Chefs creating the most complex baked goods and
pastries with more elaborate presentations should be matched to P3 or P4. Most Chefs should be matched to a P2.
Restaurant & Chef - Executive Chef - Retail & E- DO.CHEC.M1-4 Creates a food experience by developing fresh, from scratch recipes. Responsible for managing kitchen budgets. Involved with the
Dining Operations Commerce recruitment, training and mentoring of kitchen personnel. Responsible for management of staff. Responsible for ensuring food
quality and recipe adherence through effective planning, management, and operation of kitchen staff for an assigned restaurant.
Assign levels based on experience, complexity of dishes and sophistication of customer base. Executive Chefs who work in
Restaurants and Dining Operations should be matches to levels M1-4. Chefs that perform research or develop recipes in test
kitchens outside of restaurants should be matched to M5 and M6.
Restaurant & Chef - Executive Chef - Retail & E- DO.CHEC.P1-4 Creates a food experience by developing fresh, from scratch recipes. Responsible for managing kitchen budgets and is involved in
Dining Operations Commerce the recruitment, training and mentoring of kitchen personnel, but does not directly manage staff. Ensures food quality and recipe
adherence through the efficient management of kitchen staff of an assigned restaurant, as well as the effective planning for and
operation of the kitchen. Assignments should be based on experience, complexity of dishes and sophistication of customer base.
Executive Chefs who work in Restaurants and Dining Operations should be matches to levels P1-4. Chefs that perform research or
develop recipes in test kitchens outside of restaurants should be matched to P5 and P6.
Restaurant & Chef - Sous Chef - Retail & E- DO.CHSC.M1-4 Prepares more complex foods and finished dishes. May develop new and innovate dishes. Level assignments should be based on
Dining Operations Commerce experience and complexity of dishes. Likely to have graduated from an accredited chef program; if not, match to Support levels.
Typically, Chefs with less than one year of experience should be matched to P1. Chefs creating the most complex dishes with more
elaborate presentations should be matched to P3. Most chefs should be matched to a P2. Match Chefs who manage only support
incumbents to M1. Match Chefs who manage both support and professional incumbents to M2.
Restaurant & Chef - Sous Chef - Retail & E- DO.CHSC.P1-4 Prepares more complex foods and finished dishes. May develop new and innovate dishes. Does not manage a staff. Level
Dining Operations Commerce assignments should be based on experience and complexity of dishes. Likely to have graduated from an accredited chef program; if
not, match to Support levels. Typically, Chefs with less than one year of experience should be matched to P1. Chefs creating the
most complex dishes with more elaborate presentations should be matched to P3. Most Chefs should be matched to a P2.
Restaurant & Catering - Catering - Retail & E- DO.CSCS.M1-4 Manages a team of professionals that develops, sells and executes on premise or off-site events, to-go, delivery or drive through
Dining Operations Commerce offerings and packages. Works with customers to establish menus, space layout options and may explore décor ideas. Determines
food, beverage, equipment, and staffing needs across the department or restaurant. Level assignment should be based on the area of

Job Descriptions
volume of sales and complexity of events and packages.

Restaurant & Catering - Catering - Retail & E- DO.CSCS.P1-4 Develops, sells and executes on premise or off- site events, to-go, delivery, or drive through offerings and packages. Works with
Dining Operations Commerce customers to establish menus, space layout options and may explore décor ideas. Determines food and beverage, equipment and
staffing needs. Level assignment should be based on the area of volume of sales and complexity of events and packages.
Restaurant & Front of House - Bar, Non-tipped - DO.FHBN.S1-3 Prepares and serves drinks (alcoholic and non-alcoholic) in a restaurant, bar or catering venue. Typical title is Bartender. Only match
Dining Operations Retail & E-Commerce Bartenders who are not-eligible for tips here. Match Barbacks to S1 and Lead Bartenders to S3.
Restaurant & Front of House - Bar, Tipped - Retail DO.FHBT.S1-3 Prepares and serves drinks (alcoholic and non-alcoholic) in a restaurant, bar or catering venue. Typical title is Bartender. Most
Dining Operations & E-Commerce Bartenders are tip eligible and so will be matched here. Match Barbacks to S1 and Lead Bartenders to S3.
Restaurant & Front of House - Crew - Retail & E- DO.FHCR.S1-2 Performs various customer facing activities including hosting, facilitating take out, serving in the drive through or assisting with
Dining Operations Commerce serving during high traffic hours. Typical job titles are 'Team Member' or 'Crew Member'. Report pay levels as hourly rates.
Restaurant & Front of House - Expediting, Non- DO.FHEN.S1-2 Assists servers in completing orders, often ensuring the proper proportion and presentation. Typical title is 'Expeditor'. Only match
Dining Operations tipped - Retail & E-Commerce those incumbents who are not eligible to receive tips here.
Restaurant & Front of House - Expediting, Tipped DO.FHET.S1-2 Assists servers in completing orders, often insuring the proper proportion and presentation. Typical title is 'Expeditor'. Match those
Dining Operations - Retail & E-Commerce incumbents who are eligible to receive tips here. Report pay levels as hourly rates.
Restaurant & Front of House - Hosting, Non- DO.FHHN.S1-3 Greets guests and takes them to seating area. Typical title is 'Host' or 'Hostess'. Match QSR Hosts to S1. Only match those
Dining Operations tipped - Retail & E-Commerce incumbents who are not eligible to receive tips here.
Restaurant & Front of House - Hosting, Tipped - DO.FHHT.S1-3 Greets guests and takes them to seating area. Typical title is 'Host' or 'Hostess'. Match QSR Hosts to S1. Only match those
Dining Operations Retail & E-Commerce incumbents who are tip eligible here.
Restaurant & Front of House - Barista, Non-tipped DO.FHRN.S1-3 Specializes in mixing, brewing and preparing coffee and tea based drinks, and processing payments. Typically title includes 'Barista'
Dining Operations - Retail & E-Commerce or 'Team member' in a coffee specialty shop. Only match non-tip eligible incumbents here. Level assignments should be based on
experience and complexity level of drinks. Generally, Baristas with less than one year of experience should be matched to S2. Lead
Baristas should be matched to S3. Most Baristas should be matched to S2.
Restaurant & Front of House - Barista, Tipped - DO.FHRT.S1-3 Specializes in mixing, brewing and preparing coffee and tea based drinks, and processing payments. Typical title includes 'Barista'
Dining Operations Retail & E-Commerce or 'Team member' in a coffee specialty shop. Only match tip eligible incumbents here. Level assignments should be based on
experience and complexity level of drinks. Generally, Baristas with less than one year of experience should be matched to S2. Lead
Baristas should be matched to S3. Most Baristas should be matched to S2.
Restaurant & Front of House - Server - Retail & E- DO.FHSV.S1-4 Creates a positive experience for guests by providing details about food and beverage options and addressing guests' needs
Dining Operations Commerce throughout their stay. Level assignments should be based on restaurant complexity and product sophistication. Generally, Servers
with less than one year of experience should be matched to S2. Lead Servers should be matched to S3. Lead Servers in highly
complex restaurants overseeing a large team can be matched to S4. Most Servers should be matched to S2. This position is tip
eligible. Typical job titles include 'Waiter', 'Waitress', 'Waitstaff', or 'Server'.
Restaurant & Front of House - Take Out - Retail & DO.FHTO.S1-2 Coordinates to-go food orders which may come via telephone or online orders. May include delivering food to guests. S1 Take Out
Dining Operations E-Commerce workers typically have less than one year of experience. S2 Take Out workers usually have more than one year of experience.
Restaurant & Front of House - Bussing, Non- DO.FHUN.S1-2 Clears and cleans tables in a bar, restaurant or catering venue. Typical title is 'Busser.' Only match those incumbents who are not tip
Dining Operations tipped - Retail & E-Commerce eligible here. Level assignments should be based on experience and complexity level of drinks. Generally, Bussers with less than
one year of experience should be matched to S2. Lead Bussers should be matched to S3. Most Bussers should be matched to S2.
Restaurant & Front of House - Bussing, Tipped - DO.FHUT.S1-2 Clears and cleans tables in a bar, restaurant or catering venue. Typical title is 'Busser.' Most incumbents are tip eligible and so
Dining Operations Retail & E-Commerce should be matched here.
Restaurant & Restaurant Management - District - DO.RMDT.M4-5 Manages and has revenue responsibility for all activities in a collection of stores in a designated geographic area, including
Dining Operations Retail & E-Commerce merchandising staffing, and back office operations. Typical title is 'District Manager'. Incumbents that manage a limited number of
stores or oversee a smaller geographic area and have fewer product lines should be matched to M4. District Managers that manage a
greater number of stores with multiple product lines in a larger geographic area should be matched to M5.
Restaurant & Restaurant Management - Region - DO.RMRG.M6 Manages and has revenue responsibility for all activities in multiple districts that comprise a region. In addition to having District
Dining Operations Retail & E-Commerce Managers, direct reports may include Store Managers where districts do not exist in the organization structure. Typical title is
'Region Manager'.

Job Descriptions
Restaurant & Restaurant Management - Restaurant DO.RMRS.M1-4 Performs a variety of customer facing and operations activities in a restaurant, which may include supporting Servers, Bartenders or
Dining Operations - Retail & E-Commerce Back of House team members. Match incumbents with less than one year of experience to S1. Team Leads should be matched to S3.
Matches to S4 should be minimal, and are primarily intended for those who lead large or complex teams. All other incumbents
should be matched to S2 which is likely the majority of the population. Only match full-time incumbents here.
Restaurant & Restaurant Management - Shift - DO.RMSH.M1 Manages all customer facing and operations activities for a team within a shift, including promoting a positive customer experience,
Dining Operations Retail & E-Commerce organizing food, beverage and materials, and ensuring a safe and clean area. Typical title is 'Shift Supervisor' or 'Team Manager.'
Part-time incumbents can be matched to this job, but their pay should be reported as an annual rate.
Sales Alliance Partnership - Head of SA.APAD.E1-2 Top executive responsible for the Alliance Partnership area for the entire firm. Responsible for the identification, creation, and
Alliance Partnership - Corporate - management of key-account/business relationships with select companies to develop solutions and/or create complementary
Executive products/services to produce sales opportunities for the company. Defines mutual goals and objectives and builds awareness and
support of overall strategic benefits of the alliance. Evangelizes company products in conjunction with recruiting key
alliances/partnerships. Provides for financial analyses, long-range forecasting and analysis studies associated with potential
alliances/partnerships. Establishes metrics to assess the sales impact of the solution(s) in the marketplace and the overall success of
the alliance. Monitors competitor activity in accounts and implements strategies to maintain account ownership and block
competitor advancement. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. All channels.
Sales Alliance Partnership - Alliance SA.APMF.E1-4 Responsible for overseeing the Alliance Partnership function in a sub-part of the overall organization (e.g., Group, Region, Division,
Partnership - Executive - Executive Country) or is one of several executives responsible for oversight of the function at the Corporate level. Under direction of the Head
of Alliance Partnerships manages a part of the Alliance Partnership function and may be responsible for some or all of the
following. Defines mutual goals and objectives and builds awareness and support of overall strategic benefits of the alliance.
Evangelizes company products in conjunction with recruiting key alliances/partnerships. Provides for financial analyses, long-range
forecasting and analysis studies associated with potential alliances/partnerships. Establishes metrics to assess the sales impact of the
solution(s) in the marketplace and the overall success of the alliance. Monitors competitor activity in accounts and implements
strategies to maintain account ownership and block competitor advancement. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function. May develop sales strategies and sales volume forecasts for this part of the sales function. All
channels. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Sales Applications / Systems Engineering - SA.ASAC.E1-2 Top executive responsible for the Application / Systems Engineering area, which includes pre-sales technical support and/or post-
Head of Application / Systems sales customer support (implementation, training, and maintenance support, as well as customized applications engineering. May
Engineering - Corporate - Executive develop sales strategies and sales volume forecasts for this part of the sales function. All channels. Single incumbent position. Select
Sales Applications / Systems Engineering - SA.ASMF.E1-4 Responsible for overseeing the Application / Systems Engineering function in a sub-part of the overall organization (e.g., Group,
Applications / Systems Engineering - Region, Division, Country) or may be one of several executives responsible for overseeing the function at the Corporate level.
Executive - Executive Under the direction of the Head of Application / Systems Engineering manages a part of the systems engineering function, which
includes pre-sales technical support and/or post-sales customer support (implementation, training, and maintenance support, as well
as customized applications engineering. May develop sales strategies and sales volume forecasts for this part of the sales function.
May be multiple incumbent match. All channels. Select Corporate, Group or Division, as appropriate for each match for Executive
Sales Customer Relationship Management SA.CRCC.E1-4 Responsible for overseeing the Customer Success area for the entire firm. Ensures customers receive maximum value from
- Head of Customer Success - company’s products and services. Defines operational metrics for the team and measures effectiveness of Customer Success
Corporate - Executive organization. Provides both management and technical leadership. Leads the strategic development of the Customer success
function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of
the function. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Customer Relationship Management SA.CRCS.E1-4 Responsible for overseeing the Customer Success function in a sub-part of the overall organization (e.g., Group, Region, Division,
- Customer Success - Executive - Country) or may be one of several executives responsible for overseeing the function at the Corporate level. Under the direction of
Executive the Head of Customer Success manages a part of the Customer Success organization that ensures customers receive maximum value

Job Descriptions
from company’s products and services. Defines operational metrics for the team and measures effectiveness of Customer Success
organization. Provides both management and technical leadership. Leads the strategic development of the Customer success
function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of
the function. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Sales Customer Relationship Management SA.CRHR.E1-4 Responsible for overseeing the Relationship Management area for the entire firm. Ensures that the customer is satisfied with
- Head of Relationship Management company projects and services. Ensures that schedules and budgets are met according to contractual agreements. Works with client
- Corporate - Executive to cultivate future projects and qualify new opportunities. Consults with other team members (project
management/services/support/customer care) to be sure mutual objectives are met. Provides both management and technical
leadership. Leads the strategic development of the client relationship function, addressing business requirements and goals. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. May develop sales strategies and sales volume
forecasts for this part of the sales function. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Customer Relationship Management SA.CRRM.E1-4 Responsible for overseeing the Relationship Management function in a sub-part of the overall organization (e.g., Group, Region,
- Relationship Management - Division, Country) or may be one of several executives responsible for overseeing the function at the Corporate level. Under the
Executive - Executive direction of the Head of Relationship Management manages a part of the Relationship Management organization that ensures that
the customer is satisfied with company projects and services. Ensures that schedules and budgets are met according to contractual
agreements. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project
develops, and evaluates personnel to ensure the efficient operation of the function. May develop sales strategies and sales volume
forecasts for this part of the sales function. Select Corporate, Group or Division, as appropriate for each match for Executive Scope
of Responsibility.
Sales Field Sales - Sales Account SA.FSIC.E1-4 Responsible for overseeing Internet Ad Sales for the entire firm. Responsible for selling, developing, and maintaining advertising
Management - Head of Internet Ad accounts for new and existing clients via telephone, e-mail, face-to-face sales calls, web interaction, and building relationships with
Sales - Corporate - Executive current and prospective customers. May develop sales strategies and sales volume forecasts for this part of the sales function. Single
Sales Field Sales - Sales Account SA.FSIS.E1-4 Responsible for overseeing Internet Ad Sales in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or
Management - Internet Ad Sales - may be one of several executives responsible for overseeing the function at the Corporate level. Directs the organization responsible
Executive - Executive for internet advertising sales. Group is responsible for selling, developing, and maintaining advertising accounts for new and
existing clients via telephone, e-mail, face-to-face sales calls, web interaction, and building relationships with current and
prospective customers. May develop sales strategies and sales volume forecasts for this part of the sales function. Select Corporate,
Sales Field Sales - Sales Account SA.FSLC.E1-4 Responsible for overseeing Leasing / Financing sales for the entire firm. Directs the organization responsible for the selling of
Management - Head of Leasing / financing to customers for the acquisition or lease of the company’s products and services. This organization supports Sales Account
Financing Sales - Corporate - Managers as they close sales by arranging financing for customers. Financial solutions being sold may be those of the company
Executive itself or may be found on the open market or from other institutions. May develop sales strategies and sales volume forecasts for this
part of the sales function. All channels. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Field Sales - Sales Account SA.FSMC.E1-4 Head of the Managed-Care Sales area for the entire firm. Oversees the organization’s sales activities for managed markets/managed
Management - Head of Managed care organizations, including government agencies, institutions, group purchasing organizations, and wholesalers on a national level
Care Sales - Corporate - Executive such as pharmacy associations, and medical associations. Develops sales strategies and forecasts sales volumes for products and
services. Participates in setting strategies for new product launch and brand management to optimize revenue generation and product
placement for market share advantage. Participates in the structuring and design of the field sales activities to meet revenue and
territory requirements for advancing the company’s products. May oversee the sales operations and support function, but has no or
minimal direct marketing functional responsibilities. May also be involved in design and development of trade and government
product reimbursement programs and policies. All channels. Sales Volume Measurement: Total sales for major region/portion of a
country for a therapeutic area/product line. Single incumbent position. Select Corporate for Executive Scope of Responsibility.

Job Descriptions
Sales Field Sales - Sales Account SA.FSMF.E1-4 Responsible for overseeing field sales in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or may be
Management - Field Sales - Sales one of several executives responsible for overseeing the function at the Corporate level. Responsible for selling, developing, and
Account Management - Executive - maintaining advertising accounts for new and existing clients via telephone, e-mail, face-to-face sales calls, web interaction, and
Executive building relationships with current and prospective customers. May develop sales strategies and sales volume forecasts for this part
of the sales function. Consider matching the Head of Internet Ad Sales - Corporate, Head of Leasing / Financing Sales - Corporate,
or Internet Ad Sales - Executive if applicable before matching this role. Select Corporate, Group or Division, as appropriate for each
Sales Field Sales - Sales Account SA.FSMS.E1-4 Responsible for overseeing the Managed Care Sales area in a sub-part of the overall organization (e.g., Group, Region, Division,
Management - Managed Care Sales - Country), a therapeutic or product line, or may be one of several executives responsible for overseeing the function at the Corporate
Executive - Executive level. Oversees the organization’s sales activities for managed markets/managed care organizations, including government agencies,
institutions, group purchasing organizations, and wholesalers on a national level such as pharmacy associations, and medical
associations. Develops sales strategies and forecasts sales volumes for products and services. Participates in setting strategies for
new product launch and brand management to optimize revenue generation and product placement for market share advantage.
Participates in the structuring and design of the field sales activities to meet revenue and territory requirements for advancing the
company’s products. May oversee the sales operations and support function, but has no or minimal direct marketing functional
responsibilities. May also be involved in design and development of trade and government product reimbursement programs and
policies. If not an executive, match to Managed Care Management. All channels. Sales Volume Measurement: Total sales for major
region/portion of a country for a therapeutic area/product line. Select Corporate, Group or Division, as appropriate for each match
Sales General - Head of Field Sales - SA.GLFD.E1-4 Head of Field Sales leads the entire Field Sales area for the entire firm. Responsible for the sale of firm's products or services
Corporate - Executive through field sales. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales General - Top Sales - Corporate - SA.GLHD.E1-5 Top sales/field operations executive for the entire firm. Directs the sale of all the organization’s products or services on a worldwide
Executive basis. This position may oversee the field service function but has no or minimal marketing responsibilities. Develops the
company’s long-range sales strategy and forecasts sales volumes for the entire organization. Has a critical impact on the company’s
success. Organization’s top sales executive on a global basis. Oversees all channels used to deliver product to market. Match this
position if the organization is an independent corporation and has operations in multiple geographies or only a single geography (e.
g. , US, Europe). If responsible for a Group/Region or a Division/Country match to Top Sales - Business Unit and select the correct
Executive Scope of Responsibility. If responsible for a sub-part of the Corporate function, but not a match to any other role in the
sales function, match to Sales - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales General - Sales - Executive - SA.GLMF.E1-4 Responsible for overseeing Sales areas but is not a match to the Top Sales - Corporate role or any of the Sales function Head roles.
Executive Directs a major part of the organization’s sales activities, such as a given channel, product line, major/strategic accounts, region or
country. The sales executive’s channel, product line, major/strategic accounts or region may be global in scope or limited to a
specific region or country. May develop sales strategies and sales volume forecasts for a major part of the sales function. All
channels. To match this job, typically has Director level reports. Incumbents with responsibility for a smaller geographic market or
sales channel within the domestic market should be matched to the appropriate Field Sales Management job family. Sales Volume
Measurement: Part of sales for which sales executive is responsible. If incumbent is responsible for a Group/Region match to Top
Sales - Business Unit and select Group for Executive Scope of Responsibility, if incumbent is responsible for a Division/Country
match to Top Sales - Business Unit and select Division for Executive Scope of Responsibility.
Sales General - Head of Regional Sales - SA.GLRS.E1-4 Head of Sales for a global region (e.g., Europe, Asia/Pacific, North America, etc.) for the entire firm. With in the region, directs the
Corporate - Executive sale of all the organization’s products or services. This position may oversee the field service function but has no or minimal
marketing responsibilities. Develops the region’s long-range sales strategy and forecasts sales volumes for the region. Has a critical
impact on the company’s success. All channels. Sales Volume Measurement: Total sales for major region. If responsible for a sub-
part of the organization (e.g., Group or Division) in the region rather than the entire firm match to Regional Sales - Executive.
Single incumbent position in each region. Select Corporate for Executive Scope of Responsibility.
Sales General - Top Sales - Business Unit SA.GLSB.E1-4 Top executive responsible for overseeing the Sales function at a business unit (e.g., group, division). Directs the sale of all the
- Executive organization’s products or services on a business unit basis. This position may oversee the field service function but has no or

Job Descriptions
minimal marketing responsibilities. Develops the company’s long-range sales strategy and forecasts sales volumes for the entire
organization. Has a critical impact on the company’s success. Organization’s top sales executive for a business unit. Oversees all
channels used to deliver product to market. If responsible for sales in a major region match to Head of Major Region Sales. Make
sure to select Group or Division for Executive Scope of Responsibility. Single incumbent at each business unit.
Sales General - Regional Sales - Executive SA.GLSX.E1-4 Responsible for overseeing the Regional Sales area in a sub-part of the overall organization (a Group or Division) or may be one of
- Executive several executives responsible for overseeing regional sales at the Corporate level. With in the region, directs the sale of all the
organization’s products or services. This position may oversee the field service function but has no or minimal marketing
responsibilities. Develops the region’s long-range sales strategy and forecasts sales volumes for the region. Has a critical impact on
the company’s success. All channels. Sales Volume Measurement: Total sales for portion of major region sales (e.g., product line in
that region). Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Sales Inside Sales / Telemarketing - Head SA.ISHC.E1-4 Head of the Inside / Tele-Sales area for the entire firm. Directs the sale of the organization’s products or services via the telephone.
of Inside / Tele-Sales - Corporate - Develop sales strategy to achieve company revenue goals by identifying and implementing short and long-term strategies and
Executive analyzing market trends. Advises executive management, anticipates requirements for budget preparation, and provides accurate
reports on various topics. Evaluates requests for proposals and identifies the best potential business opportunities. Responsible for
designing the Inside/Telesales incentive plan and setting quotas. If not an executive, match to Inside/Telesales Management. All
Channels. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Inside Sales / Telemarketing - Inside SA.ISMF.E1-4 Responsible for overseeing the Inside Sales / Telemarketing function in a sub-part of the overall organization (e.g., Group, Region,
Sales / Telemarketing - Executive - Division, Country) or may be one of several executives responsible for overseeing the function at the Corporate level. Directs the
Executive sale of the organization’s products or services via the telephone. Has responsibility for the entire Inside/Telesales function. Develop
sales strategy to achieve company revenue goals by identifying and implementing short and long-term strategies and analyzing
market trends. Advises executive management, anticipates requirements for budget preparation, and provides accurate reports on
various topics. Evaluates requests for proposals and identifies the best potential business opportunities. Responsible for designing
the Inside/Telesales incentive plan and setting quotas. If not an executive, match to Inside/Telesales Management. May be a multiple
incumbent match. All Channels. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Sales Operations / Sales Support - Head of SA.OPFC.E1-4 Head of Sales Force Effectiveness / Training focus for the entire firm. Directs organization responsible for working with Sales
Sales Force Effectiveness / Training Management, Sales Operations, Training and/or Marketing to develop and implement programs to improve both the quality and
- Corporate - Executive quantity of sales activities and sales of company products during each stage of the customer buying process. Develops measurement
models and uses diagnostic tools to help identify sales performance indicators, key areas of opportunity and sales force training
needs. Directs sales training strategies and policies to ensure the maximum effectiveness of the sales organization. Determines and
evaluates sales training needs for the organization. Sets strategic priorities, establishes sales force performance metrics and sales
effectiveness tracking methods in order to maintain and improve the company’s competitive advantage in the market. May evaluate
and design sales incentive plans in line with analyses. Makes recommendations for allocating marketing and sales force resources,
as well as promoting customer targeting activities and territory management. All channels. Single incumbent position. Select
Sales Operations / Sales Support - Head of SA.OPHC.E1-2 Head of the Sales Operations area for the entire firm. Develops, oversees, and administers the company’s worldwide sales forecast.
Sales Operations - Corporate - Maintains relationship with field personnel to ensure timely, accurate, and prompt forecast submissions. Using knowledge of
Executive company products, services, support and technology, oversees sales operations activities to achieve company goals. Responsible for
organizing financial modeling and statistical studies for sales department. Establishes procedures and processes for forecasting and
financial modeling. The incumbent interacts closely with the Senior Worldwide Sales Executive, CFO, and other senior
management to set company policy regarding sales operations and forecasting. If not an executive, match to Sales Operations
Manager, Senior Manager, Director, or Senior Director. May be involved with designing the company’s sales incentive plan and
setting quotas. May manage a group of professional employees who are responsible for forecasting, financial modeling, and/or
commission calculations. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Operations / Sales Support - Head of SA.OPNC.E1-4 Directs organization responsible for creating and delivering customer knowledge to the salesforce for the entire firm. Requires cross
Sales Force Enablement - Corporate functional management to implement buyer behavior research and knowledge with company’s go to market process to deploy

Job Descriptions
- Executive continuous training programs focused on specific customers, content curation, and performance measurement. May implement
continuous programs to help sales representatives sell more effectively. Coordinates efforts between Marketing to create content and
Sales Operations to track performance. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Sales Operations / Sales Support - Sales SA.OPSE.E1-4 Responsible for overseeing Sales enablement function in a sub-part of the overall organization (e.g., Group, Region, Division,
Enablement - Executive - Executive Country) or may be one of several executives responsible for overseeing the function at the Corporate level. Directs organization
responsible for creating and delivering customer knowledge to the salesforce. Requires cross functional management to implement
buyer behavior research and knowledge with company’s go to market process to deploy continuous training programs focused on
specific customers, content curation, and performance measurement. May implement continuous programs to help sales
representatives sell more effectively. Coordinates efforts between Marketing to create content and Sales Operations to track
performance. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Sales Operations / Sales Support - Sales SA.OPSO.E1-4 Responsible for overseeing Sales Operations function in a sub-part of the overall organization (e.g., Group, Region, Division,
Operations - Executive - Executive Country) or may be one of several executives responsible for overseeing the function at the Corporate level. Develops, oversees, and
administers the company’s worldwide sales forecast. Maintains relationship with field personnel to ensure timely, accurate, and
prompt forecast submissions. Using knowledge of company products, services, support and technology, oversees sales operations
activities to achieve company goals. Responsible for organizing financial modeling and statistical studies for sales department.
Establishes procedures and processes for forecasting and financial modeling. The incumbent interacts closely with the Senior
Worldwide Sales Executive, CFO, and other senior management to set company policy regarding sales operations and forecasting. If
not an executive, match to Sales Operations Manager, Senior Manager, Director, or Senior Director. May be involved with
designing the company’s sales incentive plan and setting quotas. May manage a group of professional employees who are
responsible for forecasting, financial modeling, and/or commission calculations. Select Corporate, Group or Division, as appropriate
Sales Operations / Sales Support - Sales SA.OPSR.E1-4 Responsible for overseeing Sales Force Effectiveness / Training function in a sub-part of the overall organization (e.g., Group,
Force Effectiveness / Training - Region, Division, Country) or may be one of several executives responsible for overseeing the function at the Corporate level.
Executive - Executive Directs organization responsible for working with Sales Management, Sales Operations, Training and/or Marketing to develop and
implement programs to improve both the quality and quantity of sales activities and sales of company products during each stage of
the customer buying process. Develops measurement models and uses diagnostic tools to help identify sales performance indicators,
key areas of opportunity and sales force training needs. Directs sales training strategies and policies to ensure the maximum
effectiveness of the sales organization. Determines and evaluates sales training needs for the organization. Sets strategic priorities,
establishes sales force performance metrics and sales effectiveness tracking methods in order to maintain and improve the
company’s competitive advantage in the market. May evaluate and design sales incentive plans in line with analyses. Makes
recommendations for allocating marketing and sales force resources, as well as promoting customer targeting activities and territory
management. All channels. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Sales Alliance Partnership - Alliance SA.APAP.M1-6 Manages the identification, creation, and management of key-account/strategic business relationships with select companies to
Partnership - Sales develop solutions and/or create complementary products/services to produce sales opportunities for the company. Manages
individual contributors within the Alliance/Partnership area for the organization. Defines mutual goals and objectives and builds
awareness and support of overall strategic benefits of the alliance. Evangelizes company products in conjunction with recruiting key
alliances/partnerships. Provides for financial analyses, long-range forecasting and analysis studies associated with potential
alliances/partnerships. Establishes metrics to assess the sales impact of the solution(s) in the marketplace and the overall success of
the alliance. Monitors competitor activity in accounts and implements strategies to maintain account ownership and block
competitor advancement. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This is a
management level family; individual contributors should not be matched to these roles.
Sales Alliance Partnership - Alliance SA.APAP.P1-6 Identifies and develops key account alliances and relationship programs designed to produce sales opportunities. Recruits, develops
Partnership - Sales and manages strategic partner alliances/partnerships and opportunity pipelines and ensures the retention, growth and customer
satisfaction of accounts. Evangelizes company products in conjunction with recruiting key alliances/partnerships. Evaluates program
trends and provides analysis and recommendations to management. Works toward mutual goals, strategies, and objectives to build

Job Descriptions
awareness and support of overall strategic benefits of the alliance. Provides for financial analyses, long-range forecasting and
analysis studies associated with potential alliances/partnerships. Monitors programs to assess the sales impact of the solution(s) in
the marketplace and the overall success of the alliance. Monitors competitor activity in accounts and implements strategies to
maintain account ownership and block competitor advancement. Identifies and develops key account alliances and relationship
programs designed to produce sales opportunities. This is an individual contributor level role.
Sales Applications / Systems Engineering - SA.ASPN.M1-6 Manages post-sales technical staff and support activities including implementation, customization, training, and maintenance of
Post-Sales - Non-Sales Plan - Sales company’s products. Ensures the application/solution is functioning according to specifications. Establishes and maintains lines of
communication with design engineering on issues such as design considerations for product reliability. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. Report only those incumbents with incentives not tied to
product sales. If on a sales incentive plan, match to Applications/Systems Engineering - Post-Sales - Sales Plan. This is a
Sales Applications / Systems Engineering - SA.ASPN.P1-6 Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company’s
Post-Sales - Non-Sales Plan - Sales product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company
products. May be involved in implementing detailed customer installation requirements and/or customization. Ensures that client’s
needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to
company sales staff and customer personnel by disseminating technical information on specific applications. Report only those
incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications/Systems Engineering - Post-
Sales - Sales Plan. This is an individual contributor role.
Sales Applications / Systems Engineering - SA.ASPS.M1-6 Manages post-sales technical support activities including implementation, customization, training, and maintenance of company’s
Post-Sales - Sales Plan - Sales products. Ensures the application/solution is functioning according to specifications. Establishes and maintains lines of
communication with design engineering on issues such as design considerations for product reliability. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. Incumbents matched to this job family must be on a sales
incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash
profit sharing alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus
and/or cash profit sharing should also be matched here. If not on a sales incentive plan, match to Applications/Systems Engineering
- Post-Sales - Non-Sales Plan. This is a management level family; individual contributors should not be matched to these roles.
Sales Applications / Systems Engineering - SA.ASPS.P1-6 Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company’s
Post-Sales - Sales Plan - Sales product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company
products. May be involved in implementing detailed customer installation requirements and/or customization. Ensures that client’s
needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to
company sales staff and customer personnel by disseminating technical information on specific applications. Report only those
incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan that is
based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone
are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit
sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineering - Post-Sales - Non-
Sales Plan. This is an individual contributor role.
Sales Applications / Systems Engineering - SA.ASRN.M1-6 Manages pre-sales technical activities for the development and implementation of complex products/applications/solutions.
Pre-Sales - Non-Sales Plan - Sales Develops detailed customer installation and/or system integration plans. Provides/oversees pre-sale technical support in sales
presentations and product demonstrations. May publish technical articles regarding specific applications. Works with marketing and
product managers to define new products. Serves as company liaison on specific technical projects with customers. May provide
product feasibility analysis in support of sales efforts with sales representatives. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function. Report only those incumbents with incentives not tied to product sales. If on a sales incentive
plan, match to Applications/Systems Engineering - Pre-Sales - Sales Plan. This is a management level family; individual
contributors should not be matched to these roles.
Sales Applications / Systems Engineering - SA.ASRN.P1-6 Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions.
Pre-Sales - Non-Sales Plan - Sales Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and

Job Descriptions
product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and
may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-
application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or
product demo for client. May provide consultation to prospective users and/or product capability assessment and validation. Report
only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications/Systems
Engineering - Pre-Sales - Sales Plan. This is an individual contributor role.
Sales Applications / Systems Engineering - SA.ASRS.M1-6 Manages pre-sales technical staff and support activities for the development and implementation of complex
Pre-Sales - Sales Plan - Sales products/applications/solutions. Develops detailed customer installation and/or system integration plans. Provides/oversees pre-sales
technical support in sales presentations and product demonstrations. May publish technical articles regarding specific applications.
Works with marketing and product managers to define new products. Serves as company liaison on specific technical projects with
customers. May provide product feasibility analysis in support of sales efforts with sales representatives. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. Report only those incumbents with incentives tied to product
sales. Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results
(e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans.
Incumbents on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not
on a sales incentive plan, match to Applications/Systems Engineering - Pre-Sales - Non-Sales Plan. This is a management level
family; individual contributors should not be matched to these roles.
Sales Applications / Systems Engineering - SA.ASRS.P1-6 Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions.
Pre-Sales - Sales Plan - Sales Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and
product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and
may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-
application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or
product demo for client. May provide consultation to prospective users and/or product capability assessment and validation. Report
only those incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan
that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing
alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash
profit sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineering - Pre-Sales -
Non-Sales Plan. This is an individual contributor role.
Sales Applications / Systems Engineering - SA.ASSN.M1-6 Manages both pre-sale and post-sale technical staff and support activities including assessment of how company products meet
Pre & Post-Sales - Non-Sales Plan - customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
Sales May provide pre-sale technical support in sales presentations and product demonstrations. Establishes and maintains lines of
communication with design engineering on issues such as considerations for product reliability. Works with marketing and product
managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates
personnel to ensure the efficient operation of the function. In order to match the Pre&Post - Sales roles, incumbent will typically
spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support. If incumbent
provides predominantly pre or post - sale support, match to the appropriate Pre-Sales or Post-Sales role. Report only those
incumbents with incentives not tied to product sales. If on a sales incentive plan, match to Applications/Systems Engineering -
Pre&Post-Sales - Sales Plan. This is a management level family; individual contributors should not be matched to these roles.
Sales Applications / Systems Engineering - SA.ASSN.P1-6 Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Pre & Post-Sales - Non-Sales Plan - Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product
Sales specifications for the development and implementation of customer applications/solutions. May build a mini-application based on
customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for
client. May provide software development and consultation to prospective users and/or product capability assessment and validation.
Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company

Job Descriptions
sales staff and customer personnel by disseminating technical information on specific applications. Match here if incumbents are
providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and
installation. In order to match the Pre&Post - Sales roles, incumbent will typically spend 50% of time providing pre-sale technical
support and 50% of time providing post-sale technical support. If incumbent provides predominantly pre or post - sale support,
match to the appropriate Pre-Sales or Post-Sales role. Report only those incumbents with incentives not tied to product sales. If on a
sales incentive plan, match Applications/Systems Engineering - Pre&Post-Sales - Sales Plan. This is an individual contributor role.
Sales Applications / Systems Engineering - SA.ASSS.M1-6 Manages both pre-sale and post-sale technical support activities including assessment of how company products meet customer
Pre & Post-Sales - Sales Plan - Sales needs and the preparation of product specifications for development and installation of customized applications/solutions. May
provide pre-sale technical support in sales presentations and product demonstrations. Establishes and maintains lines of
communication with design engineering on issues such as considerations for product reliability. Works with marketing and product
managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates
personnel to ensure the efficient operation of the function. In order to match the Pre&Post - Sales roles, incumbent will typically
spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support. If incumbent
provides predominantly pre or post - sale support, match to the appropriate Pre-Sales or Post -Sales role. Report only those
incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan that is
based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone
are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit
sharing should also be matched here. If not on a sales incentive plan, match to Applications/Systems Engineering - Pre&Post-Sales -
Non-Sales Plan. This is a management level family; individual contributors should not be matched to these roles.
Sales Applications / Systems Engineering - SA.ASSS.P1-6 Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Pre & Post-Sales - Sales Plan - Sales Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product
specifications for the development and implementation of customer applications/solutions. May build a mini-application based on
customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for
client. May provide software development and consultation to prospective users and/or product capability assessment and validation.
Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company
sales staff and customer personnel by disseminating technical information on specific applications. Match here if incumbents are
providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and
installation. In order to match the Pre&Post - Sales roles, incumbent will typically spend 50% of time providing pre-sale technical
support and 50% of time providing post-sale technical support. If incumbent provides predominantly pre or post - sale support,
match to the appropriate Pre-Sales or Post-Sales role. Report only those incumbents with incentives tied to product sales.
Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results (e.g.,
revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans. Incumbents
on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not on a sales
incentive plan, match Applications/Systems Engineering - Pre&Post-Sales - Non-Sales Plan. This is an individual contributor role.
Sales Consumer Direct Sales - Consumer SA.CDCD.P1-5 Responsible for selling the company’s products or services directly to consumers. Sales may occur through in-home sales or office-
Direct Sales - Sales based consumer sales. May report to Field Sales - Sales Account Management - Direct Sales. This is an individual contributor role.
Sales Customer Relationship Management SA.CRCS.M1-6 Manages a team of Customer Relationship Management - Customer Success individuals who build post-sales relationships with
- Customer Success - Sales customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing
of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and
retention results. Incumbents at the Director and Senior Director level typically manage other Customer Relationship Management -
Customer Success managers. Incumbents at the Manager level may manage only individual contributors. Provides both management
and technical leadership. Leads the strategic development of the Customer Success function, addressing business requirements and
goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This is a management level
Sales Customer Relationship Management SA.CRCS.P1-6 Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business
- Customer Success - Sales processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of

Job Descriptions
company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results
and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result. Holds direct
responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-
selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use.
May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services,
Engineering, Finance, Training, and/or Support. May or may not be on a sales incentive plan that is based on individual and/or team
sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.
Sales Customer Relationship Management SA.CRRM.M1-6 Manages staff of Customer Relationship Management - Relationship Management individuals to ensure that the customer is
- Relationship Management - Sales satisfied with company projects and services. Ensures that schedules and budgets are met according to contractual agreements.
Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project
develops, and evaluates personnel to ensure the efficient operation of the function. This is a management level family; individual
Sales Customer Relationship Management SA.CRRM.P1-6 Ensures that the customer is satisfied with company projects and services. Works closely with Field Sales - Sales Account
- Relationship Management - Sales Management and oversees day-to-day relationship with client. Ensures that schedules and budgets are met according to contractual
agreements. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project
management/services/support/customer care) to be sure mutual objectives are met. Ensures that the customer is satisfied with
company projects and services. Works closely with Field Sales - Sales Account Management and oversees day-to-day relationship
with client. Works with client to cultivate future projects and qualify new opportunities. May or may not be on a sales incentive plan
that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.
Sales Field Sales - Strategic Account SA.FACS.P4-6 Sells the organization’s products or services to, and maintains relationships with, typically one to three existing, key,
Management - Global - Channel global/international channel accounts that are of significant strategic importance to the organization. This is a strategic account
Sales - Sales management position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization.
Interacts with clients on the highest level. This may be an enterprise-wide position, with incumbents having the skill-set to represent
the organization's entire range of products to the customer. Maintains contact with account at a high, executive level, focusing on the
strategic nature of the relationship. Represents the organization to the customer and the customer to the organization. Responsible
for expanding and retaining named accounts while ensuring ongoing customer service. While responsible for meeting assigned
quota, typically not measured on sales volume alone. Account penetration and balanced sales growth are important performance
measures. Higher level incumbents are responsible for key partner relationship management and development; responsible for
master strategy Typically a small population of the individual contributor sales force. This is an individual contributor role but
provides leadership to the sales team focused on the strategic global or multi-national account(s). Only incumbents handling global
accounts that are of the highest strategic/fiscal importance to an organization should be matched here. The accounts assigned to
these incumbents are those that would have a significant fiscal and/or strategic impact on the organization if lost. All field sales
account managers for an organization cannot be matched to these jobs. Incumbents with responsibility for acquiring new business to
non-global accounts should be matched to the Sales Account Manager set of jobs.
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Job Descriptions
Sales Field Sales - Strategic Account SA.FADS.P4-6 Sells the organization’s products or services to, and maintains relationships with, typically one to three existing, key,
Management - Global - Direct Sales global/international accounts that are of significant strategic importance to the organization. This is a strategic account management
- Sales position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization. Interacts with
clients on the highest level. This may be an enterprise-wide position, with incumbents having the skill-set to represent the
organization's entire range of products to the customer. Maintains contact with account at a high, executive level, focusing on the
provides leadership to the sales team focused on the strategic global or multi-national account(s). Only incumbents handling global
accounts that are of the highest strategic/fiscal importance to an organization should be matched here. The accounts assigned to
these incumbents are those that would have a significant fiscal and/or strategic impact on the organization if lost. All field sales
account managers for an organization cannot be matched to these jobs. Incumbents with responsibility for acquiring new business to
non-global accounts should be matched to the Sales Account Manager set of jobs.
Sales Field Sales - Strategic Account SA.FALC.P4-6 Sells the organization’s products or services and maintains relationships with existing potential longer sales cycle accounts. Typical
Management - Long Sales Cycle - primary responsibilities include expanding and developing an account and providing customer service, rather than acquiring new
Channel Sales - Sales accounts. May be a team leader and provide professional leadership and coordination for team on an account. Manages relationship
with channel partners. Manages relationship with channel partners. Match only incumbents handling deals that are longer than the
typical sales cycle of the organization to this role. Typically only a small percentage of an organization's field sales population is
matched to this set of jobs.
Sales Field Sales - Strategic Account SA.FALD.P4-6 Sells the organization’s products or services and maintains relationships with existing or potential longer sales cycle accounts.
Management - Long Sales Cycle - Typical primary responsibilities include expanding and developing an account and providing customer service, rather than acquiring
Direct Sales - Sales new accounts. May be a team leader and provide professional leadership and coordination for team on an account. Must select
Direct/End-User channel code for incumbents matched to this set of jobs. Match only incumbents handling deals that are longer than
the typical sales cycle of the organization to this role. Typically only a small percentage of an organization's field sales population is
matched to this set of jobs.
Sales Field Sales - Strategic Account SA.FAMF.M2-6 Manages the sale of the organization’s products or services to specific existing strategic accounts on a global, international, national
Management - Multi-Focus - Sales or geographic basis. Incumbents at the Director and Senior Director level typically manage other sales managers. Incumbents at the
Manager level may manage only individual contributor sales account managers and may carry their own sales quota. The
incumbent’s level may be determined by the size of the geographic area of responsibility (e.g., region vs. district vs. branch), the
size or significance of the industry or product segment for which the incumbent is responsible, or other factors. May manage
incumbents handling global, international, or national accounts. This is a management level family; individual contributors should
not be matched to these roles. Typically manages incumbents matched to the Field Sales - Strategic Account Management sets of
jobs and may manage incumbents matched to Field Sales - Sales Account Management - Government Sales (Federal/National) and
Field Sales - Sales Account Management - Government Sales (Non-Federal/Non-National). This is a management level family;
individual contributors should not be matched to these roles.
Sales Field Sales - Strategic Account SA.FANC.P4-6 Sells the organization’s products or services to, and maintains relationships with, typically one to three existing, key,
Management - National - Channel country/national channel accounts that are of significant strategic importance to the organization. This is a strategic account
Sales - Sales management position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization.
Interacts with clients on the highest level. This may be an enterprise-wide position, with incumbents having the skill-set to represent
the organization's entire range of products to the customer. Maintains contact with account at a high, executive level, focusing on the

Job Descriptions
provides leadership to the sales team focused on the strategic country/national account(s). Only incumbents handling
country/national accounts that are of the highest strategic/fiscal importance to an organization should be matched here. The accounts
assigned to these incumbents are those that would have a significant fiscal and/or strategic impact on the organization if lost. All
field sales account managers for an organization cannot be matched to these jobs. Incumbents with responsibility for acquiring new
business to non-national/country accounts should be matched to the Sales Account Manager set of jobs.
Sales Field Sales - Strategic Account SA.FAND.P4-6 Sells the organization’s products or services to, and maintains relationships with, typically one to three existing, key,
Management - National - Direct country/national accounts that are of significant strategic importance to the organization. This is a strategic account management
Sales - Sales position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization. Interacts with
clients on the highest level. This may be an enterprise-wide position, with incumbents having the skill-set to represent the
organization's entire range of products to the customer. Maintains contact with account at a high, executive level, focusing on the
provides leadership to the sales team focused on the strategic country/national account(s). Only incumbents handling
country/national accounts that are of the highest strategic/fiscal importance to an organization should be matched here. The accounts
assigned to these incumbents are those that would have a significant fiscal and/or strategic impact on the organization if lost. All
field sales account managers for an organization cannot be matched to these jobs. Incumbents with responsibility for acquiring new
business to non-national/country accounts should be matched to the Sales Account Manager set of jobs.
Sales Field Sales - Sales Account SA.FSCS.P1-5 Responsible for selling the company’s consulting or other professional services (e.g., analysis, re-configuration, etc.); primary
Management - Consulting Services responsibility may include finding and generating new customers. Develops new accounts and/or expands existing accounts within
Sales - Sales an established geographic territory, industry, product segment, or channel. If unable to distinguish between levels or only one level
of account manager within the company, match to the career level. The most highly populated individual contributor level (up to 75-
80% of the individual contributor sales population) might be matched to the career level. No more than 15-20% of individual
contributor sales population would typically be matched to the advanced level. National (country-wide) account managers should be
matched to the Field Sales - Strategic Account Management - National - Direct Sales or Field Sales - Strategic Account
Management - Channel Sales jobs. May report to any of the Field Sales - Sales Account Management manager sets of jobs. Account
managers handling National (country-wide) key, named strategic accounts should be matched to the Field Sales - Strategic Account
Management - National - Direct Sales jobs. May report to any of the Field Sales - Sales Account Management manager sets of jobs.
This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSDE.P1-5 Responsible for selling the company’s products or services to and maintaining relationships with existing accounts. If incumbent is
Management - Direct Sales - responsible for both existing and new accounts, match to Sales Account Manager - Direct - New Accounts. If unable to distinguish
Existing Accounts - Sales between levels or only one level of account manager within the company, match to the career level. The most highly populated
individual contributor level (up to 75-80% of the individual contributor sales population) might be matched to the career level. No
more than 15-20% of individual contributor sales population would typically be matched to the advanced level. National (country-
wide) account managers should be matched to the Field Sales - Strategic Account Management - National - Direct Sales jobs. Must
select Direct/End-User channel code for incumbents matched to this set of jobs. Account managers handling National (country-
wide) key, named strategic accounts should be matched to the Field Sales - Strategic Account Management - National - Direct Sales
jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSDN.P1-5 Responsible for new account development and/or expanding existing accounts within an established geographic territory/product
Management - Direct Sales - New line. If incumbent is responsible for both existing and new accounts, match to Sales Account Manager - Direct - New Accounts. If
Accounts - Sales unable to distinguish between levels or only one level of account manager within the company, match to the career level. The most
highly populated individual contributor level (up to 75-80% of the individual contributor sales population) might be matched to the

Job Descriptions
career level. No more than 15-20% of individual contributor sales population would typically be matched to the advanced level.
National (country-wide) account managers should be matched to the Field Sales - Strategic Account Management - National - Direct
Sales jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSDR.M2-6 Manages the sale of the organization’s products or services through the distribution/retail sales channel (sales to
Management - Distribution / Retail distributors/dealers/agents or sales to retailers) on a national or geographic basis. Incumbents at the Director and Senior Director
Sales - Sales level typically manage other sales managers. Incumbents at the Manager level may manage only individual contributor sales account
managers or may manage the organization’s relationship with independent representatives (non-employees), distributors, or agents;
they also may carry their own sales quota. The incumbent’s level may be determined by the size of the geographic area of
responsibility (e.g., region vs. district vs. branch), the size or significance of the industry or product segment for which the
incumbent is responsible, or other factors. Must select Distribution or Retail channel code for incumbents matched to this set of jobs.
This is a management level family; individual contributors should not be matched to these roles.
Sales Field Sales - Sales Account SA.FSDR.P1-5 Responsible for selling the company’s products and services. Primary responsibility may include finding, generating and developing
Management - Distribution / Retail new distribution/retail partners in order to sell the company’s products to end-users. Responsible for new account development
Sales - Sales and/or expanding existing accounts within the distribution or retail sales channel. Creates awareness and demand for company
products. This role sells products to retail organizations for sale to end-users and is not selling in a retail environment or store.
Customers may be geographic or named accounts. If unable to distinguish between levels or only one level of account manager
within the company, match to the career level. The most highly populated individual contributor level (up to 75-80% of the
individual contributor sales population) might be matched to the career level. No more than 15-20% of individual contributor sales
population would typically be matched to the advanced level. National (country-wide) account managers should be matched to the
Field Sales - Strategic Account Management - National - Channel Sales set of jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSDS.M2-6 Manages sales of the organization’s products or services directly to end-users in a large specified geographic area, or is responsible
Management - Direct Sales - Sales for a specific industry or product segment on a national or geographic basis. Incumbents at the Director and Senior Director level
typically manage other sales managers. Incumbents at the Manager level may manage only individual contributor sales account
managers and may carry their own sales quota. The incumbent’s level may be determined by the size of the geographic area of
responsibility (e.g., region vs. district vs. branch), the size or significance of the industry or product segment for which the
incumbent is responsible, or other factors. May also manage incumbents matched to the Field Sales - Sales Account Management -
Consulting Services, Field Sales - Sales Account Management - Product/Overlay Specialist, Field Sales - Sales Account
Management - Government Sales (Federal/National), and Field Sales - Sales Account Management - Government Sales (Non-
Federal/Non-National) sets of jobs. This is a management level family; individual contributors should not be matched to these roles.
Sales Field Sales - Sales Account SA.FSFS.M2-6 Manages the organization’s sales activities for managed markets/managed care organizations, including government agencies,
Management - Managed Care - institutions, group purchasing organizations, and wholesalers on a national level such as pharmacy associations, and medical
Managed Care Sales Management - associations. Manages the activities of Managed Care sales personnel. Interacts with Federal government agencies, institutions,
Sales group purchasing organizations and wholesalers, including but not limited to pharmacy associations and medical associations.
Develops sales strategies. Ensures that technical and administrative product information is available. Develops and manages
accounts including the development of the overall value proposition, including positioning and product specifications. May also be
involved in design and implementation of trade and government product reimbursement programs and policies. Selects, develops
and evaluates personnel to ensure the efficient operation of the function. This is a management level family; individual contributors
should not be matched to these roles.
Sales Field Sales - Sales Account SA.FSGF.P1-5 Responsible for selling the company's products or services to a country’s national/federal government or sub-contractors. Develops
Management - Government Sales new accounts and/or expands existing accounts within an established agency, agencies, or geographic territory. Incumbents in this
(Federal/National) - Sales position may require a security clearance. National/federal government or subcontractor sales should select Government Direct
channel code. If unable to distinguish between levels or only one level of account manager within the company, match to the career
level. The most highly populated individual contributor level (up to 75-80% of the individual contributor sales population) might be
matched to the career level. No more than 15-20% of individual contributor sales population would typically be matched to the

Job Descriptions
advanced level. May report to Field Sales - Sales Account Management - Direct Sales or Field Sales - Sales Account Management -
Multi-Focus sets of jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSGN.P1-5 Responsible for selling the company's products or services to a country’s state/local government or entities. Develops new accounts
Management - Government Sales and/or expands existing accounts within an established agency, agencies, or geographic territory. Incumbents in this role should
(Non-Federal/Non-National) - Sales select Direct/End-User channel code. If unable to distinguish between levels or only one level of account manager within the
company, match to the career level. The most highly populated individual contributor level (up to 75-80% of the individual
contributor sales population) might be matched to the career level. No more than 15-20% of individual contributor sales population
would typically be matched to the advanced level. National (country-wide) account managers should be matched to the Country
Strategic Account Manager set of jobs. May report to Field Sales - Sales Account Management - Direct Sales or Field Sales - Sales
Account Management - Multi-Focus sets of jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSIA.M2-6 Manages internet advertising sales for the organization. Group is responsible for selling, developing, and maintaining advertising
Management - Internet Ad Sales - accounts for new and existing clients via telephone, e-mail, face-to-face sales calls, web interaction, and building relationships with
Sales current and prospective customers. Incumbents at the Director and Senior Director level typically manage other sales managers.
Incumbents at the Manager level may manage only individual contributor sales account managers and may carry their own sales
quota. The incumbent’s level may be determined by the size of the geographic area of responsibility (e.g., region vs. district vs.
branch), the size or significance of the accounts for which the incumbent is responsible, or other factors. This is a management level
Sales Field Sales - Sales Account SA.FSIA.P1-5 Responsible for selling, developing, and maintaining advertising accounts for new and existing clients. Develops and is responsible
Management - Internet Ad Sales - for accounts via telephone, e-mail, face-to-face sales calls, web interaction, and building relationships with current and prospective
Sales customers. Responsible for developing outbound lead generation programs and responding to inbound leads. Responsible for
advertising sales revenue targets. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSIM.P1-5 Responsible for planning, implementing and optimizing internet advertising campaigns for top-tier advertisers. May collaborate with
Management - Internet Ad Ops / media agencies, creative agencies, brand managers, internal sales and/or cross functional teams to build company’s internet
Media Solutions Sales - Sales advertising business. Works with top tier brands, media agencies and creative agencies as company expert. May educate clients on
company internet advertising processes, tools, products, etc. Company point of contact for advertising partners. Manages
communication through all phases of advertising campaign. May monitor advertising campaign performance and identify
opportunities to optimize and improve return on investment. May collaborate with local, regional and/or global sales group and/or
other functions in the organization to establish best practices. May identify/upsell new sales opportunities. May develop new
techniques for planning, managing and/or implementing the company’s internet advertising campaigns. This is an individual
contributor role.
Sales Field Sales - Sales Account SA.FSLF.M1-6 Directs the activities of Leasing/Finance Sales organization in support of achieving sales objectives. Supervises and trains/develops
Management - Leasing / Finance Leasing/Finance Sales representatives. May help plan sales strategies and/or assist/participate in negotiations with key customers.
Sales - Sales Plans sales programs to achieve business objectives. Achieves revenue and expense objectives within assigned geography or
account(s). This is a management level family; individual contributors should not be matched to these roles.
Sales Field Sales - Sales Account SA.FSLF.P1-5 Sells financing to customers for the acquisition or lease of the company’s products and services. Supports Sales Account Managers
Management - Leasing / Finance as they close sales by arranging financing for customers. Financial solutions being sold may be those of the company itself, or may
Sales - Sales be found on the open market or from other institutions. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSMC.M2-6 Manages the sale of the organization's products or services on a national or geographic basis by incumbents that sell in multiple
Management - Multi-Channel Sales - channels where one channel cannot be identified as the predominant sales channel. Should be matched by companies selling through
Sales multiple channels where specific incumbents are not responsible for managing only specific channels. This role is different from a
multi-focus role as it is selling products across different channels, but is not responsible for different focus areas. Incumbents at the
Director and Senior Director level typically manage other sales managers. Incumbents at the Manager level may manage only
individual contributor sales account managers or may manage the organization’s relationship with independent representatives (non-

Job Descriptions
employees), distributors, resellers, or agents; they also may carry their own sales quota. The incumbent’s level may be determined
by the size of the geographic area of responsibility (e.g., region vs. district vs. branch), the size or significance of the industry or
product segment for which the incumbent is responsible, or other factors. Match Field Sales - Sales Account Management - Multi-
Channel ONLY if selling through multiple channels where specific employees are not responsible for managing specific channels
and a predominant sales channel cannot be identified. This is a management level family; individual contributors should not be
matched to these roles.
Sales Field Sales - Sales Account SA.FSMC.P1-5 Responsible for selling the company's products or services, developing new accounts and/or expanding existing accounts on a
Management - Multi-Channel Sales - national or geographic basis across multiple sales channels. Match Sales Account Manager - Multi-Channel positions ONLY if the
Sales incumbent sells in multiple channels and a predominant sales channel cannot be identified or the incumbent is not responsible for
managing only a specific channel. This role is different from a multi-focus role as it is selling products across different channels, but
is not responsible for different focus areas. If unable to distinguish between levels or only one level of account manager within the
company, match to the career level. The most highly populated individual contributor level (up to 75-80% of the individual
contributor sales population) might be matched to the career level. No more than 15-20% of individual contributor sales population
would typically be matched to the advanced level. Account managers handling National (country-wide) key, named strategic
accounts should be matched to the Field Sales - Strategic Account Management - National - Direct Sales jobs. This is an individual
contributor role.
Sales Field Sales - Sales Account SA.FSMS.M2-6 Manages sales of the organization’s maintenance and service contracts; not the company's professional services. Group is
Management - Maintenance / responsible for developing new accounts and/or expanding existing accounts within an established geographic territory, industry,
Services Sales - Sales product segment or channel. Incumbents at the Director and Senior Director level typically manage other sales managers.
Incumbents at the Manager level may manage only individual contributor sales account managers and may carry their own sales
quota. The incumbent’s level may be determined by the size of the geographic area of responsibility (e.g., region vs. district vs.
branch), the size or significance of the industry or product segment for which the incumbent is responsible, or other factors. This is a
Sales Field Sales - Sales Account SA.FSMS.P1-5 Responsible for selling the company’s services (e.g., maintenance and service contracts); primary responsibility may include finding
Management - Maintenance / and generating new customers. Develops new accounts and/or expands existing accounts within an established geographic territory,
Services Sales - Sales industry, product segment, or channel. Can report to any of the Field Sales - Sales Account Management manager positions. If
unable to distinguish between levels or only one level of account manager within the company, match to the career level. The most
highly populated individual contributor level (up to 75-80% of the individual contributor sales population) might be matched to the
career level. No more than 15-20% of individual contributor sales population would typically be matched to the advanced level. This
is an individual contributor role.
Sales Field Sales - Sales Account SA.FSNA.P5-6 Directs the sales efforts/activities of assigned national managed care organization(s). Interacts with Federal government agencies,
Management - Managed Care - institutions, group purchasing organizations and wholesalers on a national level, including but not limited to pharmacy associations
National Account Sales - Sales and medical associations. Calls on managed care organizations developing national strategies; provides technical and administrative
product information and/or demonstrations and responds to requests for proposals. Develops and manages national accounts
including the development of the overall value proposition, including positioning and product specifications. May also be involved
in design and implementation of trade and government product reimbursement programs and policies. Responsible for new account
development and/or growth of existing accounts. May be a team leader and provide professional leadership and coordination for
other national accounts. Typically has a minimum of eight years of managed care account management experience for national
accounts, including subject matter expertise in related therapeutic areas. Typically requires a university degree in a scientific or
related field and/or equivalent related experience. This is an individual contributor position; management responsibilities relate to
the account, not to managing sales reps. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSOS.M2-6 Manages the sale of the organization’s products or services to Original Equipment Manufacturer (OEM) or Value Added Reseller
Management - OEM/VAR Sales - (VAR) accounts on a national or geographic basis. Incumbents at the Director and Senior Director level typically manage other sales

Job Descriptions
Sales managers. Incumbents at the Manager level may manage only individual contributor sales account managers or may manage the
organization’s relationship with resellers or agents; they also may carry their own sales quota. The incumbent’s level may be
determined by the size of the geographic area of responsibility (e.g., region vs. district vs. branch), the size or significance of the
industry or product segment for which the incumbent is responsible, or other factors. This is a management level family; individual
Sales Field Sales - Sales Account SA.FSOS.P1-5 Responsible for selling the company’s products; primary responsibility may include finding, generating and developing new
Management - OEM/VAR Sales - OEM/VAR partners in order to sell the company’s products to end-users. Develops new accounts and/or expands existing
Sales OEM/VAR accounts. Customers may be geographic or named accounts. If unable to distinguish between levels or only one level of
account manager within the company, match to the career level. The most highly populated individual contributor level (up to 75-
80% of the individual contributor sales population) might be matched to the career level. No more than 15-20% of individual
contributor sales population would typically be matched to the advanced level. National (country-wide) account managers should be
matched to the Field Sales - Strategic Account Management - National - Channel Sales set of jobs. This is an individual contributor
role.
Sales Field Sales - Sales Account SA.FSPO.P1-5 Responsible for selling complex technical products and/or services. This would typically be only a single product or product line or
Management - Product / Overlay a very limited number of the company’s products, typically a technology or those that are strategic in nature. Generally not account-
Specialist Sales - Sales assigned; called into accounts as opportunities are identified and may work with account-assigned sales account managers to close
sale. Carries an overlay quota. May manage and coordinate the sales and technical team in support of the sale of the company’s
products. May also be called on as a technical product expert to develop and present sales proposals and systems solutions, and close
complex technical sales. If unable to distinguish between levels or only one level of account manager within the company, match to
the career level. The most highly populated individual contributor level (up to 75-80% of the individual contributor sales population)
might be matched to the career level. No more than 15-20% of individual contributor sales population would typically be matched to
the advanced level. National (country-wide) account managers should be matched to the Field Sales - Strategic Account
Management - National - set of jobs. This position typically occurs as the result of a merger or acquisition. Primary focus of this
position is selling the company's products/services; this role is not an engineering position. May report to any of the Field Sales -
Sales Account Management manager sets of jobs. This is an individual contributor role.
Sales Field Sales - Sales Account SA.FSRA.P4-5 Directs the sales efforts/activities of assigned national/regional managed care organization(s). Interacts with Federal government
Management - Managed Care - agencies, institutions, group purchasing organizations and wholesalers on a regional level, including but not limited to pharmacy
Regional Account Sales - Sales associations and medical associations. Calls on managed care organizations developing regional strategies; provides technical and
administrative product information and/or demonstrations and responds to requests for proposals. Develops and manages regional
accounts including the development of the overall value proposition, including positioning and product specifications. May also be
involved in design and implementation of trade and government product reimbursement programs and policies. Responsible for new
account development and/or growth of existing accounts. May be a team leader and provide professional leadership and
coordination for other national/regional accounts. Typically has a minimum of eight years of managed care account management
experience for national/regional accounts, including subject matter expertise in related therapeutic areas. Typically requires a
university degree in a scientific or related field and/or equivalent related experience. This is an individual contributor position;
management responsibilities relate to the account, not to managing sales reps.
Sales Field Sales - Sales Account SA.FSSI.P1-5 Responsible for identifying, developing, and closing systems integration outsourcing projects. Involves customized
Management - Systems Integration / multi-product/multi-vendor solutions with hardware, software, and services. Applies sales skills to engage and close opportunities
Outsourcing Sales - Sales with decision-makers. Turns opportunity over to implementation/consulting team. Deals may involve a long sales cycle. Results:
Can report to any of the field sales management positions. If unable to distinguish between levels or only one level of account
manager within the company, match to the career level. The most highly populated individual contributor level (up to 75-80% of the
individual contributor sales population) might be matched to the career level. No more than 15-20% of individual contributor sales
population would typically be matched to the advanced level. National (country-wide) account managers should be matched to the
Field Sales - Strategic Account Management - National set of jobs. This is an individual contributor role.

Job Descriptions
Sales Inside Sales / Telemarketing - SA.ISCR.M1-6 Manages Inside Sales/Telemarketing - Contract Renewal sales representatives who are responsible for closing service sales
Contract Renewal - Sales transactions over the phone. Administers/designs the inside/contract renewal representatives’ sales incentive plan. Trains, mentors,
coaches, and supervises inside/contract renewal staff. Has thorough knowledge of the organization’s products/services. Prioritizes
and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate
support in the field. May work with Inside Sales/Telemarketing - Contract Renewal representatives to develop channel partnerships.
Responsible for market development, setting targets, and ensuring that revenue is generated. In order to match this position, the
incumbent must manage Inside Sales/Telemarketing - Contract Renewal sales representatives who are responsible for closing
service sales transactions over the phone. Administers/designs the inside/contract renewal representatives’ sales incentive plan. May
work with Inside Sales/Telemarketing - Contract Renewal representatives to develop channel partnerships. This is a management
level family; individual contributors should not be matched to these roles.
Sales Inside Sales / Telemarketing - SA.ISCR.S1-5 Responsible for renewing, up-selling, and closing of maintenance/service/license contracts for assigned region or account. Increases
Contract Renewal - Sales renewal sales for assigned region or account(s). Demonstrates knowledge of the organization’s various products and maintenance
contracts. Educates customers on business practices and associated contractual implications. Ensures customer awareness and
understanding of applicable product elements. Must meet sales objectives such as quota and productivity requirements. Maintain
account team relationships and transfers leads as appropriate. Responsible for renewing, up-selling, and closing of
maintenance/service/license contracts for assigned region or account. Increases renewal sales for assigned region or account(s).
Must meet sales objectives such as quota and productivity requirements. This is an individual contributor role.
Sales Inside Sales / Telemarketing - SA.ISIO.M1-6 Manages Inside Sales/Telesales representatives who are responsible for the sale of advertising, media campaigns, and/or digital
Internet / Online Ads - Sales display ads to new and existing clients. Develops and is responsible for accounts via telephone, e-mail, web interaction, and building
relationships with current and prospective customers. May be responsible for developing outbound lead generation programs and
responding to inbound leads. Administers/designs the Inside Sales/Telemarketing - Internet/Online Ads representatives’ sales
incentive plan. Trains, mentors, coaches, and supervises inside sales staff. Has thorough knowledge of the organization’s
products/services. Prioritizes and allocates resources. May work across functions to enhance sales channel performance. Responsible
for advertising sales revenue targets, market development, setting targets, and ensuring that revenue is generated. May analyze
campaign performance statistics and recommend optimized media solutions. This is a management level family; individual
Sales Inside Sales / Telemarketing - SA.ISIO.P1-5 Responsible for selling, developing, and maintaining advertising, media campaigns, and/or digital display ad accounts for new and
Internet / Online Ads - Sales existing clients. Has thorough knowledge of the organization’s products/services. Develops and is responsible for accounts via
telephone, e-mail, web interaction, and building relationships with current and prospective customers. Responsible for developing
outbound lead generation programs and responding to inbound leads. Responsible for advertising sales revenue targets. This is an
individual contributor role.
Sales Inside Sales / Telemarketing - Multi- SA.ISMF.M1-6 Manages Inside Sales/Telemarketing - Inside Sales representatives who are responsible for closing sales over the phone.
Focus - Sales Administers/designs the Inside Sales/Telemarketing - Inside Sales representatives’ sales incentive plan. Trains, mentors, coaches,
and supervises Inside Sales/Telemarketing staff. Has thorough knowledge of the organization’s products/services. Prioritizes and
allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in
the field. May work with Inside Sales/Telemarketing representatives to develop channel partnerships. Responsible for market
development, setting targets, and ensuring that revenue is generated. May also be responsible for the management of lead generation
incumbents matched to Inside Sales/Telemarketing - Telemarketing/Lead Development Representatives job family and/or outside
lead generation contractors that do not close sales over the phone. This is a management level family; individual contributors should
not be matched to these roles.
Sales Inside Sales / Telemarketing - Inside SA.ISOQ.P1-5 Sells the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry,
Sales - Overlay Quota - Sales or accounts. Must close the sale on products, systems and/or services. May generate prospective customers through cold calling and
may qualify and follow up with sales leads. Sales can be made through multichannel, inbound and/or outbound sales activities.
Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Minimal business travel or

Job Descriptions
work outside office required. Requires application of in-depth technical knowledge of products, systems and services (may include
contract documentation). May be responsible for large, diverse, complex territories and/or products. This role is overlay to the field
sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared
with the field. Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity
and forecast reports as requested. Has thorough knowledge of company products, systems and services. May direct customers to
website or other company resources for information. May act as sole sales representative for assigned territory, industry, accounts,
and/or products. May establish and maintain relationships with channel partners. Represents the company to the customer and the
customer to the company in all sales-oriented activities. If selling maintenance/service/license contracts, match to the Inside
Sales/Telemarketing - Contract Renewal set of jobs. This is an individual contributor role.
Sales Inside Sales / Telemarketing - SA.ISTE.S1-5 Sells company products to customers via telephone or electronic inquiries. Must close the sale on products, systems and/or services.
Telesales - Sales Sales typically made through inbound telephone sales activities. May have limited outbound call responsibility. Does not require in-
depth technical knowledge of the product. Acts as part of a sales team, and supports field sales staff. May sell lower-tier products,
supplies, components, etc. Responds to customer inquiries for the purpose of taking orders. May respond to web and/or fax inquiries
and orders. Focuses on retaining and growing an existing customer base. May also be involved in order fulfillment, post-sales or
administrative related activities. May perform customer database tracking activities. May carry team or individual quota. This is an
Sales Inside Sales / Telemarketing - SA.ISTL.S1-5 Responsible for marketing the company’s products and/or services via telephone with well-qualified prospects. Takes orders and
Telemarketing / Lead Development - answers questions typically generated by local and/or national advertising and prepares appropriate documentation. Generates
Sales prospective customers through cold calling and qualifies leads. Qualified leads are typically directed to field and/or inside sales team
for close. Mails marketing/sales literature to prospective clients, keeps up-to-date knowledge of the industry as well as competitive
posture of the company, and enhances awareness in the targeted business community of the company and its products/services.
Prepares activity and forecast reports. Does not close the sale. This is an individual contributor role.
Sales Inside Sales / Telemarketing - Inside SA.ISWQ.P1-5 Sells the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry,
Sales - Own Quota - Sales or accounts. Must close the sale on products, systems and/or services. May generate prospective customers through cold calling and
may qualify and follow up with sales leads. Sales can be made through multi-channel, inbound and/or outbound sales activities.
Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Minimal business travel or
work outside office required. Requires application of in-depth technical knowledge of products, systems and services (may include
contract documentation). May be responsible for large, diverse, complex territories and/or products. This role is not overlay to the
field sales force, and these incumbents carry their own quota that is distinct from the field sales force. Keeps up-to-date knowledge
of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested. Has
thorough knowledge of company products, systems and services. May direct customers to website or other company resources for
information. May act as sole sales representative for assigned territory, industry, accounts, and/or products. May establish and
maintain relationships with channel partners. Represents the company to the customer and the customer to the company in all sales-
oriented activities. If selling maintenance/service/license contracts, match to the Inside Sales/Telemarketing - Contract Renewal set
of jobs. This is an individual contributor role.
Sales Operations / Sales Support - Deal SA.OPDD.M1-6 Leads or manages a Operations/Sales Support - Deal Desk team responsible for assisting sales in navigating complex internal and/or
Desk - Sales external requirements to structure mutually beneficial agreements with prospects and customers. May be responsible for maximizing
revenue by collaborating with sales team to structure proposals. Assists sales and customer success teams with deal structure and
pricing guidance to optimize profitability and meet strategic corporate goals. Builds quotes and proposals which adhere to
established corporate strategies as well as legal, billing, and revenue recognition policies. Typically needs to possess a solid
understanding of product offerings. Assists in the development of global pricing and policy standards across company. Evaluates
current processes and offers recommendations for areas of improvement. Develops and distributes data-driven reports on pricing,
structuring, and policy trends. Typically collaborates across the organization and use a high level of financial acumen and analytics
skills to analyze external and internal data to influence pricing and discount practices across the organization. Incumbents at
Director and Senior Director level may have high visibility in the organization and this level(s) is a strategic role typically reporting
to a VP/SVP Sales Operations. This is a management level family; individual contributors should not be matched to these roles.

Job Descriptions
Sales Operations / Sales Support - Deal SA.OPDD.P1-6 Supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and
Desk - Sales approval for offers, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and
processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely
with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external
regulations). Responsible for drafting, modifying and finalizing contracts, including new and add-on business. Responsible for the
handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools
and/or CRM system. May support sales enablement group. Resolves problems through research, consulting with internal support
teams, to identify the appropriate tools for success. Review and approve deals for company’s customers and prospects. This is an
Sales Operations / Sales Support - Order SA.OPOP.M1-6 Directs and coordinates incumbents responsible for the processing of sales orders. Monitors sales order system to ensure accurate
Processing - Sales receipt and booking of sales orders. Tracks sales shipment, delivery, billing and backlog activities, providing internal sales reports
when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. This is a management level family; individual contributors
should not be matched to these roles.
Sales Operations / Sales Support - Order SA.OPOP.S1-5 Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales
Processing - Sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed.
Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices,
product availability and back orders. This is an individual contributor role.
Sales Operations / Sales Support - Sales SA.OPSA.M1-6 Manages incumbents responsible for sales and customer account administration as well as the monitoring, planning, and
Administration - Sales implementation of projects that support order processing activities. Ensures compliance with company revenue recognition policies
for booking and shipment of orders. Acts as liaison to market research team to ensure market analysis data is properly used for
quoting prices to customers. Coordinates field support calls. May track field support and/or sales activities and evaluate cost
management effectiveness. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This is a
Sales Operations / Sales Support - Sales SA.OPSA.P1-6 Plans and implements projects that support the sales organization. Assists sales organization in providing technical and
Administration - Sales administrative product information. Works with market research team to ensure market analysis data is used for quoting customer
prices. Prepares the distribution of accounts to the Sales Representatives and updates the automated tracking system, such as CRM.
Coordinates with Field Sales - Sales Account Management to provide sales documentation and satisfy customer requirements. This
is an individual contributor role.
Sales Operations / Sales Support - Sales SA.OPSA.S1-5 Assists sales organization in providing technical and administrative product information. Works with market research team to ensure
Administration - Sales market analysis data is used for quoting customer prices. Supports the distribution of accounts to the Sales Representatives and
updates the automated tracking system, such as CRM. Coordinates with Field Sales - Sales Account Management to provide sales
documentation and satisfy customer requirements.
Sales Operations / Sales Support - Sales SA.OPSC.P1-6 Calculates commission/incentive award payments to sales personnel based on commission plan provisions. Performs staff support
Commissions - Sales activities needed for the development, implementation, communication and administration of sales commission or incentive
programs, plans, policies and quotas. Reviews commission payment reports for accuracy and completeness. Able to verify and
follow through, ensuring accuracy and timeliness of commission payments as outlined in the plan. Resolves reconciliation issues.
Typically maintains or audits information needed to track revenue. May analyze sales performance results, prepare commission
expense reports, presentations and recommendations for sales and/or finance management. Typically uses spreadsheets, ERP
systems or dedicated computer programs to gather data for payment calculation or analysis. May contribute to the development or
improvement of systems to effectively track or capture data. May perform cost analysis or modeling of alternative
commission/incentive plan design or quota levels. Individuals providing compensation analysis for non-sales organizations should
be matched to Human Resources - Compensation Analyst - Multi-Focus. This is an individual contributor role.
Sales Operations / Sales Support - Sales SA.OPSE.M1-6 Typically manages professional employees responsible for creating and delivering customer knowledge to the salesforce and
Enablement - Sales collaborates with Marketing and Sales Operations to oversee the curation and delivery of information and, content, and tools to help

Job Descriptions
the sales organization sell more effectively. Requires cross functional management to implement buyer behavior research and
knowledge with your company’s go to market process to deploy continuous training programs focused on specific customers,
content curation, and performance measurement. Focus is on activating sales representatives with information that allows them to
engage clients with differentiated, tailored experiences to identify, advance, and close sales opportunities. This is a management
level family; individual contributors should not be matched to these roles.
Sales Operations / Sales Support - Sales SA.OPSE.P1-6 Responsible for providing the sales organization with the information, content, expertise, and tools to help sales people sell more
Enablement - Sales effectively. Optimizes all buyer interactions to build pipelines, relationships, and opportunities, and improve communication.
Requires demonstrating knowledge and proficiencies in buyer behavior and your company’s go to market process to create
continuous training opportunities through various methods. Create and deliver content, information, and tools to prepare sellers to
deliver on company business goals including building client relationships, identifying client need, how company products and
services can meet client need and capturing opportunities within their accounts. Uses sales metrics to identify and quantify effective
sales strategies. Will continually evaluate and deploy new and improved deployment methods. Typically collaborates with
Marketing and Sales Operations to create content and track and measure operations and performance. This is an individual
contributor role.
Sales Operations / Sales Support - Sales SA.OPSO.M1-6 Typically manages professional employees who are responsible for forecasting, financial modeling, and/or commission calculations.
Operations - Sales Using knowledge of company products, services, support and technology, oversees sales operations activities to achieve company
goals. Maintains relationship with field personnel to ensure timely, accurate, and prompt forecast submissions. Works with Sales
and Finance Departments to develop and administer the company’s worldwide sales forecast. Responsible for organizing financial
modeling and statistical studies for sales department. This is a management level family; individual contributors should not be
Sales Operations / Sales Support - Sales SA.OPSO.P1-6 Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related
Operations - Sales expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and
goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with
company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and
revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and
margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools. This is an
Sales Operations / Sales Support - Sales SA.OPSO.S1-5 Supports the budgeting, planning, and analysis activities for sales operations. Assist in the review of capital expenditures and sales-
Operations - Sales related expenses associated with order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal
attainment. Performs regular variance analysis for expenses and budgets. Incorporates client delivery schedules and operational
changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems,
product/service costing models, and margin management tools/systems to monitor and manage revenue/expenses. May assist in
developing sales quote tools.
Sales Operations / Sales Support - Sales SA.OPSR.M1-6 Typically works with Field Sales - Sales Account Management, Inside Sales/Telemarketing, Operations/Sales Support and/or
Force Effectiveness / Training - Marketing to develop and implement programs to improve both the quality and quantity of sales activities and sales of company
Sales products during each stage of the customer buying process. Develops measurement models and uses diagnostic tools to help
identify sales performance indicators, key areas of opportunity and sales force training needs. Recommends strategic priorities,
establishes sales force performance metrics and sales effectiveness tracking methods in order to maintain and improve the
company’s competitive advantage in the market. May evaluate and design sales incentive plans in line with analyses. Makes
recommendations for allocating marketing and sales force resources, as well as promoting customer targeting activities and territory
management. Recommends new training programs to fill competency gaps. This is a management level family; individual
Sales Operations / Sales Support - Sales SA.OPSR.P1-6 Develops or uses sales measurement models and diagnostic tools to help identify sales performance indicators, key areas of
Force Effectiveness / Training - opportunity and sales force training needs. May analyze or recommend strategic priorities, sales force performance metrics and
Sales sales effectiveness tracking methods in order to maintain and improve the company’s competitive advantage in the market. May
evaluate and recommend changes in sales incentive plans in line with analyses. May help develop and/or administer new training

Job Descriptions
programs to fill competency gaps. This is an individual contributor role.

Sales Operations / Sales Support - Sales SA.OPST.M1-6 Develops, establishes and directs sales training strategies and policies to ensure the maximum effectiveness of members of the
Training - Sales company's the sales organization. Determines and evaluates sales training needs for the organization. Develops sales training
strategies. Develops and directs sales training curriculum, programs and procedures. Creates, organizes and conducts sales training
sessions. Facilitates formal and informal presentations to senior management, sales organization, and other internal functions as
appropriate. May work with marketing team and product management to incorporate marketing strategy into training curriculum.
Provides guidance within the sales organization and shares best practices. Analyzes performance of sales personnel to determine
need for additional training. May oversee a staff of sales trainers and/or contract trainers. Keeps informed of new training methods
and techniques. This position trains only the company's internal sales personnel. If primary function is product training, training
non-sales incumbents and/or external client training, consult Training - Customer/Technical Training, Learning & Development -
Training Instructor roles in non-sales functions. This is a management level family; individual contributors should not be matched to
these roles.
Sales Operations / Sales Support - Sales SA.OPST.P1-6 Administers sales training programs to the organization’s sales trainees and personnel. Conducts sale training programs. May assist
Training - Sales training management in developing sales training programs and plans, including company sales training manual and materials. May
contact/schedule internal or outside lecturers and sales, technical or product specialists. If primary function is external product
training, training non-sales incumbents and/or external client training, consult Training - Customer/Technical Training, Learning &
Development - Training Instructor roles in non-sales functions. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SAAH.P1-5 Responsible for selling the company’s veterinary products. Calls on veterinary physicians, livestock farms and other organizations
Sales Account Management - that require animal health products and drugs for the treatment of companion or food animals. Incumbent may be responsible for
Animal Health Product / Services both new and existing accounts. Responsible for the sale of the company’s products within an assigned territory or geographic
Sales - Sales region. Complies with all applicable laws in providing physicians with literature. Provides expertise and customer service to
accounts. Provides technical expertise to clients regarding the company’s products. May gather data on marketing trends and
competitive products and pricing to capitalize on selling opportunities. Builds relationships with customers to influence the
acceptance and use of company’s products. Identifies and profiles key accounts and demonstrates ability to build rapport and
develop customer relationships with key decision makers. Incumbents in this role typically report to the Life Sciences/Medical
Devices - Sales Account Management - Multi-Focus management set of jobs. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SAAS.P1-5 Calls on physicians, hospitals, clinics, etc., to provide product feature information, safety data, clinical information and approved
Sales Account Management - indications for appropriate use of pediatric, adolescent, adult and/or travel vaccine products with patients. Responsible for the sale of
Vaccine Pharma Sales - Sales the firm's vaccine products within an assigned territory or geographic region. Provides information and resources to help establish
office vaccination protocols and integrate a standard of care. Provides expertise and customer service to accounts, physicians,
treatment centers, and other health care professionals. Builds and maintains specific expertise in vaccine products, therapeutic areas,
markets and may gather data on marketing trends, competitive products and pricing to capitalize on selling opportunities. Builds
relationships with physicians and key health care professionals/institutions to influence the acceptance and use of firm's vaccine
products. Typically requires a university degree in a scientific or related field and/or equivalent related experience. Incumbents in
this role typically report to the Life Sciences/Medical Devices - Sales Account Management - Multi-Focus management set of jobs.
Sales Life Sciences / Medical Devices - SA.SABN.P1-5 Calls on general practitioner physicians to provide on-label pharmaceutical product information to influence physician prescribing
Sales Account Management - practices. Responsible for sales of the company’s products, typically within an assigned territory or geographic region. Complies
Bio/Pharma Non-Specialty Sales - with applicable laws in providing physicians with samples and literature. Provides expertise and customer service to accounts. May
Sales provide expertise to physicians and other medical clients. May gather data on marketing trends, and competitive products and
pricing to capitalize on selling opportunities. Builds relationships with physicians and key thought leaders to influence the
acceptance and use of company’s products. Typically requires a university degree in a scientific or related field and/or equivalent
related experience. Individuals selling generics and/or over-the-counter products/medications, match to this family. Individuals that
call on specialty physicians, match to Life Sciences/Medical Devices - Sales Account Management - Bio/Pharma - Specialty Sales.
Individuals selling directly to physicians or other medical staff should select Channel 1 - Direct/End User. Individuals selling
directly to pharmacies or retail providers should select Channel 6 - Retail. Incumbents in this role typically report to the Life

Job Descriptions
Sciences/Medical Devices - Sales Account Management - Multi-Focus management set of jobs.

Sales Life Sciences / Medical Devices - SA.SABS.P1-5 Calls on specialty physicians to provide on-label pharmaceutical product information, typically within a targeted therapeutic area, to
Sales Account Management - influence physician prescribing practices. Responsible for the sale of the company’s pharmaceutical products within an assigned
Bio/Pharma Specialty Sales - Sales territory or geographic region. Complies with applicable laws in providing physicians with pharmaceutical samples and literature.
Provides expertise and customer service to accounts. May provide expertise to physicians and other medical/therapeutic clients. May
gather data on marketing trends, competitive products and pricing to capitalize on selling opportunities. Builds relationships with
physicians and key thought leaders to influence the acceptance and use of company’s products. Typically requires a university
degree in a scientific or related field and/or equivalent related experience. Individuals that call on non-specialty physicians, match to
Life Sciences/Medical Devices - Sales Account Management - Bio/Pharma - Non-Specialty Sales. Individuals matched to this job
should select Channel 1 - Direct/End User. Incumbents in this role typically report to the Life Sciences/Medical Devices - Sales
Account Management - Multi-Focus management set of jobs.
Sales Life Sciences / Medical Devices - SA.SACR.P1-5 Responsible for selling the company's contract manufacturing (CMO) or clinical research services/solutions (CRO) to new accounts
Sales Account Management - and/or existing accounts within an established geographic territory, industry, product segment, or therapeutic area. Primary
Clinical Research / Contract responsibilities may include finding and generating new customers. Establishes and builds client relationship though understanding
Manufacturing - Sales client need, communicating value of CRO or CMO services and proposing applicable client solutions. Individuals matched to this
job should select Channel 1 - Direct/End User. Incumbents in this role typically report to the Life Sciences/Medical Devices - Sales
Account Management - Multi-Focus management set of jobs. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SADP.P1-5 Calls on physicians, clinics and other organizations that require diagnostic products or services that focus on the monitoring and
Sales Account Management - testing of specialized therapeutic and/or specialized patient care. Responsible for the sale of the company’s diagnostic products
Diagnostics Product / Services Sales within an assigned territory or geographic region. Complies with applicable laws in providing physicians with literature. Provides
- Sales expertise and customer service to accounts. May provide expertise to physicians and other medical/therapeutic clients. May gather
data on marketing trends, competitive products and pricing to capitalize on selling opportunities. Builds relationships with
physicians and key thought leaders to influence the acceptance and use of company’s products. Typically requires a university
degree in a scientific or related field and/or equivalent related experience. May include individuals selling diagnostic laboratory
services. CRO/CMO companies, match to Life Sciences / Medical Devices - Sales Account Management - Clinical Research /
Contract Manufacturing. Individuals selling directly to physicians or other medical staff should select Channel 1 - Direct/End User.
Incumbents in this role typically report to the Life Sciences/Medical Devices - Sales Account Management - Multi-Focus
management set of jobs. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SAHP.P1-5 Responsible for promoting and selling the company’s pharmaceutical products directly, and solely to hospitals, where the hospital is
Sales Account Management - the named account. May call directly on the hospital pharmacy, general purchasing department or emergency department, as
Hospital Pharma Sales - Sales applicable. Complies with applicable laws in providing physicians with literature. Provides expertise and customer service to
accounts. Typically requires a university degree in a scientific or related field and/or equivalent related experience. Individuals
generally sell directly to hospitals’ general purchasing departments. Individuals that call on Oncologists, match to Life
Sciences/Medical Devices - Sales Account Management - Oncology Pharma Sales. Individuals that call on specialty physicians,
match to Life Sciences / Medical Devices - Sales Account Management - Bio/Pharma Specialty Sales. Individuals that call on non-
specialty physicians, match to Life Sciences / Medical Devices - Sales Account Management - Bio/Pharma Non-Specialty Sales.
Sales Life Sciences / Medical Devices - SA.SAMN.P1-5 Responsible for selling the company’s medical devices or scientific instruments. Calls on physicians, hospitals, clinics and other
Sales Account Management - organizations that require medical device products as well as scientific instruments that focus on patient care and/or diagnosis.
Medical Devices (Non-Surgically Incumbent may be responsible for both existing and new accounts. Responsible for the sale of the company’s products within an
Implantable) Sales - Sales assigned territory or geographic region. Complies with applicable laws in providing physicians with literature. Provides expertise
and customer service to accounts. Provides technical expertise to clients regarding company’s products. May gather data on
marketing trends and competitive products and pricing. Builds relationships with customers to influence the acceptance and use of
company’s products. Note: If incumbent is selling medical devices that are surgically implantable match to the Life Sciences /
Medical Devices - Sales Account Management - Medical Devices (Surgically Implantable) Sales set of jobs. Incumbents in this role

Job Descriptions
typically report to the Life Sciences/Medical Devices - Sales Account Management - Multi-Focus management set of jobs. This is
an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SAMS.P1-5 Responsible for selling the company’s implantable medical devices to hospitals, clinics, and physicians as appropriate. Incumbent is
Sales Account Management - typically responsible for providing support, training and/or guidance during actual procedures or surgeries. Due to the critical nature
Medical Devices (Surgically of the procedures, the incumbent may be required to be on-call in order to be available for surgeries and procedures. Incumbent may
Implantable) Sales - Sales be responsible for both existing and new accounts. Responsible for the sale of the company’s products within an assigned territory
or geographic region. Complies with applicable regulatory requirements in providing physicians with information and training.
Builds relationships with customers to influence the acceptance and use of company’s products. If incumbent is selling medical
devices that are not implantable, match to Life Sciences / Medical Devices - Sales Account Management - Medical Devices (Non-
Surgically Implantable) Sales. Product Code selections for this job family are limited to MI - Surgically Implantable Medical
Devices (complex) and MP - Surgically Implantable Products (other). Incumbents in this role typically report to the Life
Sciences/Medical Devices - Sales Account Management - Multi-Focus management set of jobs. This is an individual contributor
role.
Sales Life Sciences / Medical Devices - SA.SAOP.P1-5 Calls on oncologists and other medical personnel to provide on-label pharmaceutical product information for the treatment of cancer
Sales Account Management - in order to capitalize on selling opportunities and/or to influence physician prescribing practices. Responsible for the sale of the
Oncology Pharma Sales - Sales company’s oncology products within an assigned territory or geographic region. Complies with applicable laws in providing
oncologists and other medical personnel with medical information and literature. Provides expertise and customer service to
accounts. May provide expertise to oncologists, physicians and other medical/therapeutic clients. May gather data on marketing
trends, competitive products and pricing. Builds relationships with key thought leaders to influence the acceptance and use of
company’s products. Typically requires a university degree in a scientific or related field and/or equivalent related experience.
Individuals that call on non-specialty physicians, match to Life Sciences / Medical Devices - Sales Account Management -
Bio/Pharma Non-Specialty Sales. Individuals matched to this job should select Channel 1 - Direct/End User. Incumbents in this role
typically report to the Life Sciences/Medical Devices - Sales Account Management - Multi-Focus management set of jobs. This is
an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SAPS.P1-5 Calls on biotechnology, pharmaceutical, academic, government and other organizations that require scientific products, which may
Sales Account Management - Life include enzymes, reagents, or scientific products, instruments or services. Works with clients to provide research solutions, typically
Sciences Product/Services Sales - collaborates with research organization to solve problems. Responsible for the sale of the company’s products within an assigned
Sales territory or geographic region. Provides expertise and customer service to accounts. May gather data on marketing trends, and
competitive products and pricing to capitalize on selling opportunities. Builds relationships with customers to influence the
acceptance and use of company’s products. Identifies and profiles key accounts and demonstrates ability to build rapport and
develop customer relationships with key decision makers. May participate in negotiation of pricing, to best meet strategic company
goals. Typically requires a university degree in a scientific or related field and/or equivalent related experience. Individuals do not
generally sell to physicians or hospitals. May include individuals selling non-diagnostic laboratory services. CRO/CMO companies,
match to Life Sciences / Medical Devices - Sales Account Management - Clinical Research / Contract Manufacturing. Individuals
selling directly to academic, biotechnology, pharmaceutical companies or other commercial organizations should select Channel 1 -
Direct/End User. Individuals selling directly to Federal government agencies or subcontractors should select Channel 2 -
Government Direct. Incumbents in this role typically report to the Life Sciences/Medical Devices - Sales Account Management -
Multi-Focus management set of jobs. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SARS.P1-5 Calls on specialty physicians, hospitals, clinics, treatment centers, and key medical institutions, etc., to provide product information
Sales Account Management - Rare to influence prescribing practices. Responsible for the sale of the firm's rare disease products within an assigned territory or
Disease Pharma Sales - Sales geographic region. Complies with applicable regulations in providing product(s) samples and literature. Provides expertise and
customer service to accounts, physicians, treatment centers, and other medical/therapeutic clients. May gather data on marketing
trends, competitive products and pricing to capitalize on selling opportunities. Builds relationships with physicians and key thought
leaders to influence the acceptance and use of firm's rare disease products. Typically requires a university degree in a scientific or
related field and/or equivalent related experience. Incumbents in this role typically report to the Life Sciences/Medical Devices -

Job Descriptions
Sales Account Management - Multi-Focus management set of jobs. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.SASA.M2-6 Manages sales of medical device or life sciences products or services. Product sales may include, but are not limited to the
Sales Account Management - Life following: medical devices (including implantable devices), diagnostic products/services, pharmaceuticals (including specialty, non-
Sciences / Medical Devices - Sales specialty, vaccines and generics), scientific and research products and/or services. Sales may be focused in a specified geographic
Account Management - Sales area, specific industry or product segment on a national or geographic basis. Incumbents at the Director and Senior Director level
typically manage other sales managers. Incumbents at the Manager level may manage only individual contributor sales account
managers.
Sales Life Sciences / Medical Devices - SA.TSAH.M1-6 Directs and oversees the activities of the animal health technical services group. Drives the delivery of specialized technical support
Technical Sales Support - Animal services to veterinarians, farmers, distributors and other key customers. Develops guidelines and processes for reporting technical
Health Technical Service - Sales issues to the Quality or Research and Development department and works closely with these units to recommend appropriate
solutions to customers. May assist the Sales and Marketing teams in the assessment of product performance and customer feedback.
Selects, develops and evaluates personnel to ensure the efficient operation of the function. This is not a selling position and may not
reside in the sales organization. This is a management level family; individual contributors should not be matched to these roles.
Sales Life Sciences / Medical Devices - SA.TSAH.P1-5 Provides specialized technical support to veterinarians, farmers, distributors and/or other key customers. Collects and reports
Technical Sales Support - Animal information on technical issues to the Quality or Research and Development departments and works closely with these units to
Health Technical Service - Sales recommend appropriate solutions back to customers. May assist the Sales and Marketing teams in the assessment of product
performance and customer feedback. This is an individual contributor role.
Sales Life Sciences / Medical Devices - SA.TSCS.M1-6 Manages clinical/surgical specialists who provide highly specialized technical training/clinical education in a clinical and or surgical
Technical Sales Support - Clinical / environment. Provides and oversees technical support in sales presentations and product demonstrations. Provides and oversees the
Surgical Consulting - Sales development, implementation and maintenance of product training manuals, materials and programs. May publish technical articles
regarding specific applications. Works with marketing and product managers to define new products. Serves as company liaison on
specific technical projects with customers. May provide product feasibility analysis in support of sales efforts with sales
representatives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This is not a selling
position and may not reside in the sales organization. Primary responsibility is managing employees providing training in a clinical
or surgical environment. Report only those incumbents with incentives not tied to product sales. Incentives/variable compensation
may be tied to a sales program and should be reported as a cash incentive/bonus. May include travel; typically 30-70% of time. This
is a management level family; individual contributors should not be matched to these roles.
Sales Life Sciences / Medical Devices - SA.TSCS.P1-5 Conducts clinical and/or surgical training/education and support pertaining to the technical use of company products to: customers,
Technical Sales Support - Clinical / potential customers and sales representatives. (Customers typically include physicians, nurses, and other medical personnel.)
Surgical Consulting - Sales Provides highly specialized technical training typically in a clinical and/or surgical environment. Develops, implements and
maintains the product training manual, materials and programs. Advises management of any product or performance issues as they
arise. Provides feedback and recommendations for product improvement, and potential new products with appropriate departments.
Documents and reports any product failures or customer complaints. Makes recommendations to improve service and
responsiveness to clients. Primary responsibility is training in a clinical or surgical environment. This is not a sales position,
however incentives/variable compensation may be tied to a sales program. May include travel, typically 30-70% of time. This is an
Sales Life Sciences / Medical Devices - SA.TSFC.M1-6 Manages technical field clinical support activities including; assessment of how company products meet customer needs, product
Technical Sales Support - Field demonstrations, as well as preparation of product specifications for development, installation and maintenance of company
Clinical Engineering - Sales products, customer training/education, and development/maintenance of business relationships. Works with Sales to meet and
identify the needs of existing and potential clients (e.g., physicians, physician office groups and hospitals). May provide technical
support of clinical education of implant procedures as well as sales presentations and product demonstrations. Establishes and
ensures support for customers regarding products and service and communicates with, clinical research, product development, sales,
and marketing on issues such as product reliability. Gathers information regarding accounts/sales potential within their area/region
through Life Sciences/Medical Devices - Technical Sales Support - Field Clinical Engineering personnel and Life Sciences/Medical
Devices - Sales Account Management incumbents and transfers this knowledge to marketing. Selects, develops, and evaluates
personnel to ensure the efficient operation of the function. This is a management level family; individual contributors should not be

Job Descriptions

Sales Life Sciences / Medical Devices - SA.TSFC.P1-6 Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company
Technical Sales Support - Field products. Works with Sales Account Management incumbents to meet existing and potential clients (e.g., physicians, physician
Clinical Engineering - Sales office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and
demonstrate how company products can help them to achieve their goals and meet patient/client’s needs. Promotes company
products to current and potential customers within a defined region by providing clinical education of implant procedures and
support for a variety of issues. Serves as primary resource for clinical support including, but not limited to: troubleshooting,
programming, and patient follow-up for company products. May provide detailed product specifications for the development and
implementation of client applications and solutions. Responds to customer needs and complaints regarding products and service by
developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing,
technical support) to develop optimal solutions. Provides follow-up support to company sales staff and customer personnel by
disseminating technical information on specific applications. Trains and educates customers on the merits and proper clinical usage
of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals,
etc.) to keep customers abreast of new and existing products. Typically attends and may oversee surgeries/implants in a clinical
setting including labs and operation rooms of hospital accounts. May perform patient follow-up to assure customer and patient
success with the implanted products. Develops and maintains business relationships with hospital personnel. On-call duties may be
required 24 hours a day, 7 days per week. This is an individual contributor role.
Sales Sales - Other Area - Multi-Focus - SA.ZZMF.M1-6 The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and
Sales services that best meet their needs. Sets the direction and policies for sales activities, and manages the execution of these plans. The
Other Area is reserved for employees who cannot be matched to any other Areas available within a given Function. The Multi-Focus
attribute is typically reserved for roles that either: (1) span multiple disciplines, products, focuses of expertise; or (2) do not meet the
Sales Sales - Other Area - Multi-Focus - SA.ZZMF.P1-6 The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and
Sales Sales - Other Area - Multi-Focus - SA.ZZMF.S1-5 The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and
Skilled Trades General - Automation / SK.GLAI.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Instrumentation - Manufacturing function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
that either: (1) are fully described by their function description; or (2) span multiple disciplines, products, or areas of expertise. The
Automation-Instrumentation focus specializes in the design, programming, simulating and testing of automated machinery and
processes in order to complete exact tasks. Analyzes results and may develop test specifications and schematics. This job family is
supervision.
Skilled Trades General - Automation / SK.GLAI.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
Skilled Trades General - Automation / SK.GLAI.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Crane Operator - SK.GLCO.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Manufacturing function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
Crane Operator focus specializes in lifting, moving, positioning and repositioning loads and objects with the use of a crane,
including but not limited to mobile, tower, boom trucks and self-erect tower cranes. Depresses buttons, lifts levers and ensures load
is safe. This job family is in the management level category and is below the executive management. Incumbents in this job family
Skilled Trades General - Crane Operator - SK.GLCO.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
is safe. This job family is in the professional level category and works independently with flexibility and authority over daily work
Skilled Trades General - Crane Operator - SK.GLCO.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
is safe. This job family is in the support level category and the focus is on completing tasks or activities supporting implementation
of procedures. Incumbents in this job level category typically require general education, vocational, and/or on-the-job training, and
Skilled Trades General - Carpenter - Manufacturing SK.GLCR.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
Carpenter focus specializes in the construction, assembly and repair of structures made of wood. May install or direct the installment

Job Descriptions
of cabinets, siding, drywall, building doors and brattices, or may specialize in producing wood components for use in products or
systems. This job family is in the management level category and is below the executive management. Incumbents in this job family
Skilled Trades General - Carpenter - Manufacturing SK.GLCR.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems. This job family is in the professional level category and works independently with flexibility and authority over daily work
Skilled Trades General - Carpenter - Manufacturing SK.GLCR.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems. This job family is in the support level category and the focus is on completing tasks or activities supporting implementation
Skilled Trades General - Electrical & SK.GLEI.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Electrical & Instrumentation focus specializes in designing, developing, modifying and evaluating components and processes used
in the generation, manipulation, transmission and storage of electricity. Analyzes equipment to establish operating data, conducts
tests and evaluates results. Selects components and equipment based on reliability. This job family is in the management level
Skilled Trades General - Electrical & SK.GLEI.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
tests and evaluates results. Selects components and equipment based on reliability. This job family is in the professional level
Skilled Trades General - Electrical & SK.GLEI.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
tests and evaluates results. Selects components and equipment based on reliability. This job family is in the support level category
similar duties.
Skilled Trades General - Electrician - SK.GLEL.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Electrician focus specializes in the installation, repairs and maintenance of electrical components, wiring and electrical equipment in
all machinery and facilities. Utilizes tools and testing equipment to complete electrical work. Typically works on the most complex
aspects of projects. This job family is in the management level category and is below the executive management. Incumbents in this
Skilled Trades General - Electrician - SK.GLEL.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
aspects of projects. This job family is in the professional level category and works independently with flexibility and authority over
Skilled Trades General - Electrician - SK.GLEL.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
aspects of projects. This job family is in the support level category and the focus is on completing tasks or activities supporting
Skilled Trades General - Electromechanical - SK.GLEM.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Electromechanical focus specializes in the design, development, modification and evaluation of parts and machines. Determines
design approaches and parameters. Selects components and equipment based on specifications and reliability. This job family is in

Job Descriptions
supervision.
Skilled Trades General - Electromechanical - SK.GLEM.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Electromechanical - SK.GLEM.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Equipment Operator - SK.GLEQ.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Equipment Operator focus specializes in operating different types of equipment in a safe and appropriate manner. May help build
manufacturing plants or other private industry structures. This job family is in the management level category and is below the
Skilled Trades General - Equipment Operator - SK.GLEQ.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
manufacturing plants or other private industry structures. This job family is in the professional level category and works
collaboration.
Skilled Trades General - Equipment Operator - SK.GLEQ.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
manufacturing plants or other private industry structures. This job family is in the support level category and the focus is on
Skilled Trades General - Electronics - SK.GLES.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
Electronics focus specializes in the design, development, modification and evaluation of electronic parts, components or integrated
circuitry for electronic equipment, or other hardware systems. Determines design approaches and parameters. Selects components
and equipment based on specifications and reliability. This job family is in the management level category and is below the
Skilled Trades General - Electronics - SK.GLES.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and equipment based on specifications and reliability. This job family is in the professional level category and works independently
Skilled Trades General - Electronics - SK.GLES.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and equipment based on specifications and reliability. This job family is in the support level category and the focus is on completing
Skilled Trades General - HVAC Technician - SK.GLHT.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
HVAC Technician focus specializes in the installation and repair of heating, air conditioning and refrigeration systems including
ventilation, furnaces and stoves. Works closely with facilities maintenance and engineers. This job family is in the management
Skilled Trades General - HVAC Technician - SK.GLHT.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
ventilation, furnaces and stoves. Works closely with facilities maintenance and engineers. This job family is in the professional level
Skilled Trades General - HVAC Technician - SK.GLHT.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
ventilation, furnaces and stoves. Works closely with facilities maintenance and engineers. This job family is in the support level
Skilled Trades General - Instrumentation / SK.GLIC.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Calibration - Manufacturing function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
Instrumentation/Calibration focus specializes in the maintenance, testing, troubleshooting, calibration and repair on a variety of
circuits, components, analytical equipment and instrumentation for laboratory and manufacturing equipment. Analyzes results and
may develop test specifications and electrical schematics. This job family is in the management level category and is below the
Skilled Trades General - Instrumentation / SK.GLIC.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
may develop test specifications and electrical schematics. This job family is in the professional level category and works
collaboration.
Skilled Trades General - Instrumentation / SK.GLIC.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
may develop test specifications and electrical schematics. This job family is in the support level category and the focus is on
Skilled Trades General - Insulation Services - SK.GLIS.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Insulation Services focus specializes in covering pipes, boilers and ductwork with insulating material and metal cladding with the
purpose to keep heat in – in the case of heating systems – or to keep heat out – in the case of refrigeration or air conditioning
systems. This job family is in the management level category and is below the executive management. Incumbents in this job family

Job Descriptions

Skilled Trades General - Insulation Services - SK.GLIS.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems. This job family is in the professional level category and works independently with flexibility and authority over daily work
Skilled Trades General - Insulation Services - SK.GLIS.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems. This job family is in the support level category and the focus is on completing tasks or activities supporting implementation
Skilled Trades General - Locksmith - SK.GLLO.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Locksmith focus specializes in the installation and maintenance of locks, keys and security systems. Duplicates keys, replaces keys
and locks as necessary. Ensures that all security devices are in adequate working condition. This job family is in the management
Skilled Trades General - Locksmith - SK.GLLO.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and locks as necessary. Ensures that all security devices are in adequate working condition. This job family is in the professional
Skilled Trades General - Locksmith - SK.GLLO.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and locks as necessary. Ensures that all security devices are in adequate working condition. This job family is in the support level
Skilled Trades General - Maintenance - SK.GLMA.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
Maintenance focus specializes in ensuring the timely execution of repair and preventative maintenance activities throughout the
facility. May manage vendor relationships for trash removal, grounds, power, janitorial, water and sewer, HVAC and other related
contracts. Ensures compliance with applicable regulations. This job family is in the management level category and is below the
Skilled Trades General - Maintenance - SK.GLMA.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
contracts. Ensures compliance with applicable regulations. This job family is in the professional level category and works
collaboration.
Skilled Trades General - Maintenance - SK.GLMA.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
contracts. Ensures compliance with applicable regulations. This job family is in the support level category and the focus is on
Skilled Trades General - Mechanical - SK.GLMC.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Mechanical focus specializes in the installation, operation, application, maintenance and repair of mechanical machines, equipment,
and tools. Inspects and ensures all equipment meet quality and safety standards. This job family is in the management level category
Skilled Trades General - Mechanical - SK.GLMC.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and tools. Inspects and ensures all equipment meet quality and safety standards. This job family is in the professional level category

Job Descriptions
collaboration.
Skilled Trades General - Mechanical - SK.GLMC.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
and tools. Inspects and ensures all equipment meet quality and safety standards. This job family is in the support level category and
similar duties.
Skilled Trades General - Mechanic - Manufacturing SK.GLME.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Mechanic focus specializes in conducting technical reviews, alterations and repairs of machinery. Estimates cost of work and
prepares documentation of completed tasks.
Skilled Trades General - Mechanic - Manufacturing SK.GLME.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Mechanic - Manufacturing SK.GLME.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades Skilled Trades - General - Multi- SK.GLMF.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Focus - Manufacturing function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
not meet the responsibilities described in any of the focuses in this area. This job family is in the management level category and is

Job Descriptions
Skilled Trades Skilled Trades - General - Multi- SK.GLMF.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
not meet the responsibilities described in any of the focuses in this area. This job family is in the professional level category and
collaboration.
Skilled Trades Skilled Trades - General - Multi- SK.GLMF.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
not meet the responsibilities described in any of the focuses in this area. This job family is in the support level category and the
Skilled Trades General - Millwright - SK.GLMI.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Millwright focus specializes in the pre-production steps on machines and equipment including moves, installs, changing layouts and
set-up. Installation includes setting foots, leveling the equipment and oiling the machines. This job family is in the management
Skilled Trades General - Millwright - SK.GLMI.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
set-up. Installation includes setting foots, leveling the equipment and oiling the machines. This job family is in the professional level
Skilled Trades General - Millwright - SK.GLMI.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
set-up. Installation includes setting foots, leveling the equipment and oiling the machines. This job family is in the support level

Job Descriptions

Skilled Trades General - Metalworking - SK.GLML.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Metalworking focus specializes in working with metal finishing machinery including casting, blasting, belting, deburring and
straightening in compliance with ISO 14001 and AS9100 Quality Systems and procedures. This job family is in the management
Skilled Trades General - Metalworking - SK.GLML.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
straightening in compliance with ISO 14001 and AS9100 Quality Systems and procedures. This job family is in the professional
Skilled Trades General - Metalworking - SK.GLML.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
straightening in compliance with ISO 14001 and AS9100 Quality Systems and procedures. This job family is in the support level
Skilled Trades General - Mold Maker - SK.GLMM.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Mold Maker focus specializes in building and modifying molds according to blueprints. Interprets the design into a three-
dimensional solid object. Tests, repairs and delivers molds and tooling. Works closely with production and maintenance as
necessary. This job family is in the management level category and is below the executive management. Incumbents in this job
Skilled Trades General - Mold Maker - SK.GLMM.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
necessary. This job family is in the professional level category and works independently with flexibility and authority over daily

Job Descriptions
Skilled Trades General - Mold Maker - SK.GLMM.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
necessary. This job family is in the support level category and the focus is on completing tasks or activities supporting
Skilled Trades General - Model Maker - SK.GLMR.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Model Maker focus specializes in the construction of precision prototype parts and models from raw stock materials. Assembles
mock-ups to simulate new product appearance. Designs and constructs tools, molds, jigs and fixtures for assembly and
manufacturing needs to meet production schedules and objectives. This job family is in the management level category and is below
Skilled Trades General - Model Maker - SK.GLMR.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
manufacturing needs to meet production schedules and objectives. This job family is in the professional level category and works
collaboration.
Skilled Trades General - Model Maker - SK.GLMR.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
manufacturing needs to meet production schedules and objectives. This job family is in the support level category and the focus is
Skilled Trades General - Masonry - Manufacturing SK.GLMS.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Masonry focus specializes in using bricks, concrete blocks and natural and manmade stones to build walkways, walls and other
structures. Uses trowels and other hand tools to complete tasks. This job family is in the management level category and is below

Job Descriptions
Skilled Trades General - Masonry - Manufacturing SK.GLMS.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
structures. Uses trowels and other hand tools to complete tasks. This job family is in the professional level category and works
collaboration.
Skilled Trades General - Masonry - Manufacturing SK.GLMS.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
structures. Uses trowels and other hand tools to complete tasks. This job family is in the support level category and the focus is on
Skilled Trades General - Painter - Manufacturing SK.GLPA.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Painter focus specializes in preparing surfaces and applying paint, enamel, varnishes and other finishes using brushes, rollers and
sprayers. Mixes and matches pigment, oil, base and thinner in the right proportion to attain the desired outcome. Typically works on
the most complex aspects of projects. This job family is in the management level category and is below the executive management.
Skilled Trades General - Painter - Manufacturing SK.GLPA.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
the most complex aspects of projects. This job family is in the professional level category and works independently with flexibility
Skilled Trades General - Painter - Manufacturing SK.GLPA.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
the most complex aspects of projects. This job family is in the support level category and the focus is on completing tasks or

Job Descriptions
Skilled Trades General - Pipefitter - Manufacturing SK.GLPI.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Pipefitter focus specializes in the installation and maintenance of pipe systems including cutting and assembling the system using
saws, cutting torches and other tools. May also work with hydraulic or other pressure based systems. Lays out pipe systems and may
be responsible for ordering pipe sections. This job family is in the management level category and is below the executive
Skilled Trades General - Pipefitter - Manufacturing SK.GLPI.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
be responsible for ordering pipe sections. This job family is in the professional level category and works independently with
Skilled Trades General - Pipefitter - Manufacturing SK.GLPI.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
be responsible for ordering pipe sections. This job family is in the support level category and the focus is on completing tasks or
Skilled Trades General - Plumber - Manufacturing SK.GLPL.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Plumber focus specializes in the assembly, installation, and repair of plumbing systems and equipment that transfers fluids. Utilizes
a variety of electric and manual tools to build or repair plumbing systems. May install mechanical control systems. This job family
supervision.
Skilled Trades General - Plumber - Manufacturing SK.GLPL.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
Skilled Trades General - Plumber - Manufacturing SK.GLPL.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Refrigeration - SK.GLRE.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Refrigeration focus specializes in the repair, installation and troubleshooting of refrigeration systems. Works on industrial climate-
control systems, such as HVAC units, ice machines, beverage equipment and refrigerated storage units. This job family is in the
supervision.
Skilled Trades General - Refrigeration - SK.GLRE.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Refrigeration - SK.GLRE.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Tool & Die Maker - SK.GLTD.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Tool and Die Maker focus specializes in skilled tasks using a variety of tools to construct, modify, maintain, calibrate and repair
machine shop tools, dies, jigs and fixtures. Works with engineers and tool designers to develop and modify tools. Works from
blueprints, specifications and diagrams. Checks work with precision instruments. This job family is in the management level

Job Descriptions
Skilled Trades General - Tool & Die Maker - SK.GLTD.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
blueprints, specifications and diagrams. Checks work with precision instruments. This job family is in the professional level
Skilled Trades General - Tool & Die Maker - SK.GLTD.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
blueprints, specifications and diagrams. Checks work with precision instruments. This job family is in the support level category and
similar duties.
Skilled Trades General - Test Equipment SK.GLTE.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Maintenance - Manufacturing function acquired their skills through technical schools or specialized training. The General attribute is typically reserved for roles
Test Equipment Maintenance focus specializes in performing electrical, mechanical or software troubleshooting to determine the
problem in non-functioning test equipment. Dismantles, adjusts, repairs and assembles equipment according to layout plans,
blueprints, operating or repair manuals, and rough sketches or drawings. This job family is in the management level category and is
Skilled Trades General - Test Equipment SK.GLTE.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
blueprints, operating or repair manuals, and rough sketches or drawings. This job family is in the professional level category and
collaboration.
Skilled Trades General - Test Equipment SK.GLTE.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
blueprints, operating or repair manuals, and rough sketches or drawings. This job family is in the support level category and the
Skilled Trades General - Tire Specialist - SK.GLTS.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Tire Specialist focus specializes in the repair, balance and rotation of tires for passenger and commercial vehicles. Patches tires,
inspect wear patterns, and ensure that tires are correctly inflated and properly replaced on the vehicle. This job family is in the
supervision.
Skilled Trades General - Tire Specialist - SK.GLTS.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Tire Specialist - SK.GLTS.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Vehicle Mechanic - SK.GLVM.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Vehicle Mechanic focus specializes in complex repairs services to vehicles. May concentrate on specific areas such as delivery
trucks, or service a variety of vehicles. Diagnoses vehicle problems, estimates and prices out repairs and order parts as necessary.
Skilled Trades General - Vehicle Mechanic - SK.GLVM.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this

Job Descriptions
Skilled Trades General - Vehicle Mechanic - SK.GLVM.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades General - Welder - Manufacturing SK.GLWE.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Welder focus specializes in the entire sequence of cutting and welding operations for a wide variety of repair and fabrication work.
Aligns and welds components of metal tools, wires, fixtures and other metal products. May utilize different types of welding
systems for different tasks. This job family is in the management level category and is below the executive management.
Skilled Trades General - Welder - Manufacturing SK.GLWE.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems for different tasks. This job family is in the professional level category and works independently with flexibility and
Skilled Trades General - Welder - Manufacturing SK.GLWE.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
systems for different tasks. This job family is in the support level category and the focus is on completing tasks or activities
Skilled Trades Skilled Trades - Other Area - Multi- SK.ZZMF.M1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Focus - Manufacturing function acquired their skills through technical schools or specialized training. The Other Area is reserved for employees who

Job Descriptions
Skilled Trades Skilled Trades - Other Area - Multi- SK.ZZMF.P1-6 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
focuses in this area. This job family is in the professional level category and works independently with flexibility and authority over
Skilled Trades Skilled Trades - Other Area - Multi- SK.ZZMF.S1-5 The Skilled Trades function is responsible for technical activities that support the manufacturing of goods. Those working in this
Skilled Trades Electrical - Control and SK.ELCI.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Instrumentation - Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical
area specializes in the installation, repairs and maintenance of electrical components, wiring and electrical equipment in energy or
mining sites, plants and/or energy grids. Utilizes tools and testing equipment to complete electrical work. Typically works on the
most complex aspects of projects. The Control and Instrumentation (C&I) focus specializes in the installation and servicing of a
variety of plant systems, and measuring and indicating instruments to monitor process and equipment. Includes safety and security,
energy delivery (hydraulic, pneumatic and electrical), communication, and process control systems. This job family is in the support
Skilled Trades Electrical - Electrical Calibration - SK.ELEC.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical
most complex aspects of projects. The Electrical Calibration focus specializes in the maintenance, testing, troubleshooting,
calibration and repair on a variety of circuits, sensors, components, analytical equipment and instrumentation for field, plant,
laboratory and manufacturing equipment. Analyzes results and may develop test specifications and electrical schematics. This job
Skilled Trades Electrical - Electrical and SK.ELEI.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Instrumentation - Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical

Job Descriptions
most complex aspects of projects. The Electrical and Instrumentation (E&I) focus specializes in installing, testing, calibrating,
inspecting, tuning, maintaining, repairing, troubleshooting, servicing and modifying all plant or field electrical wiring systems
including pneumatic, electrical, electro-mechanical, electronic, micro-processor and computer-based equipment. This job family is
Skilled Trades Electrical - Line Mechanic - Energy SK.ELLM.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical
most complex aspects of projects. The Line Mechanic focus specializes in installing, repairing and maintaining power and
communication lines and overhead and underground cables. This job family is in the support level category and the focus is on
Skilled Trades Electrical - Protection and Controls SK.ELPC.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Technician - Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical
most complex aspects of projects. The Protection and Controls (P&C) Technician focus specializes in the installation, operation,
testing, commissioning and maintenance of Protection & Control systems, devices and related equipment in medium and Hight
Voltage (HV) environments. This job family is in the support level category and the focus is on completing tasks or activities
Skilled Trades Electrical - Station Electrician - SK.ELSE.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Electrical
most complex aspects of projects. The Station Electrician focus specializes in activities related to the construction, maintenance,
rebuild, removal, operation, testing and inspection of energized or de-energized generation, transmission and distribution facilities.
Includes installing conduit, pipe, cable and wire; disassembling and reassembling, inspecting, maintenance, and repairing of station
transformers, circuit breakers, portable substations, rotating machinery, network protectors and transformers, air ducts and heat
exchangers, etc. This job family is in the support level category and the focus is on completing tasks or activities supporting
Skilled Trades Gas - Gas Calibration - Energy SK.GAGC.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Gas area
specializes in the installation, repairs and maintenance of gas equipment in energy or mining sites, plants and/or energy grids.
Utilizes tools and testing equipment to complete gas work. Typically works on the most complex aspects of projects. The Gas
Calibration focus specializes in the daily operation, maintenance, testing, troubleshooting, calibration and repair of natural gas
measurement equipment. Includes conducting gas quality and contaminant testing for compliance with the appropriate gas
composition requirements; and maintaining and troubleshooting communication equipment and systems for reliable collection and
transfer of measurement-related data to the main computer systems. This job family is in the support level category and the focus is
Skilled Trades Gas - GIS Technician - Energy SK.GAGT.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at

Job Descriptions
plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The Gas area
specializes in the installation, repairs and maintenance of gas equipment in energy or mining sites, plants and/or energy grids.
Utilizes tools and testing equipment to complete gas work. Typically works on the most complex aspects of projects. The GIS
Technician focus specializes in activities related to the creation and maintenance of detailed and comprehensive maps of the existing
land base and electric and/or gas distribution systems through the use of Geographic Information System (GIS) technology. This job
Skilled Trades General - Automation / SK.GLEA.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
Instrumentation (Energy/Mining) - plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The General
Energy attribute is typically reserved for roles that either: (1) are fully described by their function description; or (2) span multiple
disciplines, products or areas of expertise. The Automation/Instrumentation focus specializes in the design, programming,
simulating and testing automated machinery and processes in order to complete exact tasks. Analyzes results and may develop test
specifications and schematics. This job family is in the support level category and the focus is on completing tasks or activities
Skilled Trades General - Painting - Energy SK.GLPN.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The General
attribute is typically reserved for roles that either: (1) are fully described by their function description; or (2) span multiple
disciplines, products or areas of expertise. The Painting focus specializes in preparing surfaces and applying paint, enamel, varnishes
and other finishes using brushes, rollers and sprayers. Mixes and matches pigment, oil, base and thinner in the right proportion to
attain the desired outcome. Includes painting of barges, utilizing industrial paint spraying equipment, rollers, brushes and any other
necessary tools. Uses stencils to paint letters and numbers on barges to signify firm ownership and other specifics. Assists the barge
blasting crew by performing touch-up work. This job family is in the support level category and the focus is on completing tasks or
Skilled Trades General - Refrigeration Technician SK.GLRT.S1-5 The Skilled Trades function is responsible for technical activities that support the energy and mining operations in the field and at
(Energy/Mining) - Energy plant facilities. Those working in this function acquired their skills through technical schools or specialized training. The General
attribute is typically reserved for roles that either: (1) are fully described by their function description; or (2) span multiple
disciplines, products or areas of expertise. The Refrigeration Technician (Energy/Mining) focus specializes in the repair, installation
and troubleshooting of refrigeration systems. Includes mine cooling systems and/or industrial climate-control systems, such as
HVAC units, ice machines, beverage equipment and refrigerated storage units. This job family is in the support level category and
similar duties.
Store Operations General - Top Store Operations - SO.GLHD.E1-5 Top executive responsible for overseeing the overall operational execution for stores for the entire firm. Responsible for the efficient
Corporate - Executive operation and performance of stores, customer experience and for achieving sales goals; may oversee loss and prevention.
Responsible for the overall retail stores function on a global basis. If responsible for a Group/Region/Division/Country or a sub-part
of the Corporate function match to Store Operations - Executive. Single incumbent position. Select Corporate for Executive Scope
of Responsibility.
Store Operations General - Store Operations - SO.GLMF.E1-4 Oversees the retail store function in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or is one of
Executive - Executive several executives responsible for oversight of the function at the Corporate level. Responsible for the efficient operation and
performance of stores, customer experience and for achieving sales goals; may oversee loss and prevention. Select Corporate, Group
Store Operations Loss Prevention - Head of Loss SO.LPHC.E1-2 Head of Loss Prevention leads the Loss Prevention area for the entire firm. Responsible for the planning, directing, and
Prevention - Corporate - Executive administering of loss prevention programs that are consistent with company policies and procedures and criminal/civil laws to

Job Descriptions
protect company assets and minimize exposure to losses. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Store Operations Apparel Alterations - Multi-Focus - SO.AAMF.M1 Supervises a team that tailors clothing and accessories to best fit customers according to their needs and specifications. Requires
Retail & E-Commerce knowledge of fabrics, sewing techniques, fashion trends, and the marketplace. May fix damaged garments.
Store Operations Apparel Alterations - Multi-Focus - SO.AAMF.S1-4 Tailors clothing and accessories to best fit customers according to their needs and specifications. Requires knowledge of fabrics,
Retail & E-Commerce sewing techniques, fashion trends, and the marketplace. May fix damaged garments. Report pay levels as an hourly rate.
Store Operations Cashier - Cashier - Retail & E- SO.CACA.S1-4 Operates cash registers to process all forms of payments including cash, credit cards, gift cards or assistance vouchers. Watches for
Commerce improperly priced or coded merchandise and follows prescribed loss prevention measures. May issue gift certificates, process cash
refunds or accept payment on store charge accounts. Report pay levels as an hourly rate.
Store Operations Customer Support - Multi-Focus - SO.CSMF.M1 Supervises a team of Customer Support Representatives in a retail store. Resolves customer concerns and complaints regarding
Retail & E-Commerce returns, adjustments and billing issues. Maintains related records and prepares required reports. Accepts credit payments for
company charge accounts, makes cash refunds and issues gift certificates.
Store Operations Customer Support - Multi-Focus - SO.CSMF.S1-4 Provides customer support in a retail store. Resolves customer concerns and complaints regarding returns, adjustments and billing
Retail & E-Commerce issues. Maintains related records and prepares required reports. Accepts credit payments for company charge accounts, makes cash
refunds and issues gift certificates. May assist customers in completing charge applications, or cash customer personal checks.
Report pay levels as an hourly rate.
Store Operations Optical - Optical Operations - Retail SO.OPOO.S1-4 Assists customers with product selection and education. Ensures that the customer areas are well maintained and that merchandise
& E-Commerce and supplies are stocked. Report pay levels as hourly rates..
Store Operations Optical - Optometrist - Retail & E- SO.OPOP.M2-4 A licensed Optometrist that in addition to performing patient exams and writing prescriptions, manages a team in a retail Optical
Commerce store or department, including support employees. Ensures staff is properly trained, the customer areas are well maintained and that
merchandise and supplies are stocked.
Store Operations Optical - Optometrist - Retail & E- SO.OPOP.P2-5 Licensed Optometrist that performs patient exams and prescribes glasses, contacts and other treatments. May assist customers with
Commerce product selection. Leveling based on experience level and complexity of patient cases.
Store Operations Pharmacy - Pharmacist - Retail & E- SO.PHPH.M2-6 A licensed Pharmacist that in addition to filling prescriptions and providing customer education, manages a team in a retail
Commerce Pharmacy, including support employees. Ensures staff is properly trained, the customer areas are well maintained and that
merchandise and supplies are stocked.
Store Operations Pharmacy - Pharmacist - Retail & E- SO.PHPH.P2-5 Licensed Pharmacist that fills prescriptions, provides patient education and administers vaccinations. Leveling based on experience
Commerce level and complexity of patient cases.
Store Operations Pharmacy - Pharmacy Operations - SO.PHPO.S1-4 Assists Pharmacists in filling prescriptions and managing customer inquiries and requests. Ensures that the customer areas are well
Retail & E-Commerce maintained and that merchandise and supplies are stocked. Report pay levels as hourly rates..
Store Operations Product Specialty - Fashion & SO.PSFA.M1-6 Manages a team of in store Product Specialists who have in-depth knowledge of fashion and accessories which can include
Accessories - Retail & E-Commerce women's, men's and children's apparel and shoe ware, handbags, jewelry and other specialty items. Typical title is 'Product Specialty
Manager'. Only match incumbents with specialty knowledge. Incumbents with general product knowledge should be matched to the
Store Management Area. Part-time Managers can be matched, but their salary must be annualized.
Store Operations Product Specialty - Fashion & SO.PSFA.S1-4 Advises clients, in store, on fashion and accessories which can include women's, men's and children's apparel and shoe ware,
Accessories - Retail & E-Commerce handbags, jewelry and other specialty items. Typical title is 'Product Specialist.' Only match those with product specialty knowledge
here. Incumbents without specialty knowledge should be matched to the Store Management area. Report pay levels as hourly rates.
Store Operations Product Specialty - Grocery - Retail SO.PSGY.M1-6 Manages a team of in-store Product Specialists who have in-depth product knowledge of grocery items in their department which
& E-Commerce can include meat, seafood, bakery, produce, deli, and other specialty items. Typical title is 'Product Specialty Manager'. Only match
incumbents with specialty knowledge. Incumbents with general product knowledge should be matched to the Store Management
Area. Part- time Managers can be matched, but their salary must be annualized.
Store Operations Product Specialty - Grocery - Retail SO.PSGY.S1-4 Advises clients, in-store, on grocery purchases, which can include meat, seafood, bakery, produce, deli and other specialty items.
& E-Commerce Typical title is 'Product Specialist.' Only match those with product specialty knowledge here. Incumbents without specialty
knowledge should be matched to the Store Management area. Report pay levels as hourly rates.
Store Operations Product Specialty - Leisure & SO.PSLE.M1 Manages a team of in store product specialists who have in-depth knowledge of leisure and entertainment offerings which can

Job Descriptions
Entertainment - Retail & E- include travel, recreation, pets and toys. Typical title is 'Product Specialty Manager'. Only match incumbents with specialty
Commerce knowledge. Incumbents with general product knowledge should be matched to the Store Management Area. Part time managers can
be matched, but their salary must be annualized.
Store Operations Product Specialty - Leisure & SO.PSLE.S1-4 Advises clients, in-store, on leisure and entertainment purchases, including travel, recreation, pets and toys. Typical title is 'Product
Entertainment - Retail & E- Specialist.' Only match full-time incumbents and those with product specialty knowledge here. Incumbents without specialty
Commerce knowledge should be matched to the Store Management area.
Store Operations Product Specialty - Home SO.PSRF.M1 Manages a team of in store product specialists advisors who have in-depth knowledge of home furnishings goods which can include
Furnishings - Retail & E-Commerce furniture, home decor, kitchenware and linens. Typical title is 'Product Specialty Manager'. Only match incumbents with specialty
knowledge. Incumbents with general product knowledge should be matched to the Store Management Area. Part time managers can
be matched, but their salary must be annualized.
Store Operations Product Specialty - Home SO.PSRF.S1-4 Advises clients, in-store, on home furnishings purchases, including furniture, home decor, kitchenware, and linens. Possesses a basic
Furnishings - Retail & E-Commerce understanding of manufacturing and design processes as well as quality control that distinguishes products. Keeps abreast of
consumer trends and provides input to Buyers. Only match full-time incumbents and those with product specialty knowledge here.
Incumbents without specialty knowledge should be matched to the Store Management area.
Store Operations Product Specialty - Technical - SO.PSTE.M1 Manages a team of in-store Product Specialists who have in-depth knowledge of technology goods and services including computer
Retail & E-Commerce hardware, telecommunications, and audio visual systems. Typical title is 'Product Specialty Manager'. Only match incumbents with
specialty knowledge. Incumbents with general product knowledge should be matched to the Store Management Area. Part-time
Managers can be matched, but their salary must be annualized.
Store Operations Product Specialty - Technical - SO.PSTE.S1-4 Advises clients, in-store, on technology purchase options based on customers needs and usage. Possesses a basic understanding of
Retail & E-Commerce Manufacturing and Design processes and quality control that distinguishes goods. Keeps abreast of consumer trends. May hold a
certification.
Store Operations Product Specialty - Health, Wellness SO.PSWB.M1-6 Manages a team of in-store product specialists who have in-depth knowledge of health, wellness and beauty goods an services
& Beauty - Retail & E-Commerce which can cosmetics, vitamins, skincare and other specialty items. Typical title is 'Product Specialty Manager'. Only match
incumbents with specialty knowledge. Incumbents with general product knowledge should be matched to the Store Management
Area. Part-time Managers can be matched, but their salary must be annualized.
Store Operations Product Specialty - Health, Wellness SO.PSWB.S1-4 Advises clients, in-store, on health, wellness and beauty purchases, including cosmetics, vitamins, skincare and other specialty
& Beauty - Retail & E-Commerce items. Typical title is 'Product Specialist.' Only match those with product specialty knowledge here. Incumbents without specialty
knowledge should be matched to the Store Management area. Report pay levels as hourly rates.
Store Operations Store Management - Department - SO.SGDP.M1 Manages all client facing and operations activities in a department within a store, including Sales and Customer support, organizing
Retail & E-Commerce products and goods and basic department upkeep. Typical title is 'Department Manager'. Part-time incumbents can be matched to
this job, but their pay should be reported as an annual rate.
Store Operations Store Management - District - Retail SO.SGDT.M4-5 Manages and has revenue responsibility for all activities in a collection of stores in a designated geographic area, including
& E-Commerce merchandising, staffing, and back office operations. Typical title is 'District Manager'. Incumbents that manage a limited number of
stores or oversee a smaller geographic area and have fewer product lines should be matched to M4. District Managers that manage a
greater number of stores with multiple product lines in a larger geographic area should be matched to M5.
Store Operations Store Management - Multi-Focus - SO.SGMF.S1-5 Performs customer service activities including selling merchandise, restocking, facing and straightening displays and housekeeping.
Retail & E-Commerce Rotates dated or perishable items, tickets merchandise, completes price changes and completes product relocations. Observes loss
prevention policies and procedures. Acts as liaison between customers and various company departments specifically at the retail
store level. Within established guidelines, resolves customer problems and complaints regarding returns, adjustments and billing
problems. Accepts credit payments for company charge accounts, makes cash refunds and issues gift certificates. May assist
customers in completing charge applications, cashing customer personal checks and/or accepting layaway payments.
Store Operations Store Management - Region - Retail SO.SGRG.M6 Manages and has revenue responsibility for all activities in multiple districts that comprise a region. In addition to having District
& E-Commerce Managers, direct reports may include Store Managers where districts do not exist in the organizational structure. Typical title is
'Region Manager'.
Store Operations Store Management - Store - Retail & SO.SGST.M1-4 Manages all client facing and operations activities in a local store, including Sales and Customer Support, organizing products and

Job Descriptions
E-Commerce goods, and basic store upkeep. Match Assistant Store Managers to M1; Team Leads or Keyholders should generally be matched to
S3. Managers in local stores with a single product line and in a limited footprint and fewer employees should be matched to M2.
These Managers typically do not have Department Managers reporting into them. M2 level managers are typically responsible for
the organization's smallest stores. Managers in local stores with multiple product lines, in a larger footprint and a larger number of
employees should be matched to M4. These Managers typically have Department Managers and multiple Managers reporting into
them. M4 Managers are responsible for the organization's largest and most complex stores. M3 local Store Managers may have more
than one product line in the store in a moderately sized footprint. These Managers could have Department Managers reporting into
them. M3 level Managers are often responsible for the organization's mid-sized stores of typical or moderate level of complexity.
Part-time incumbents at levels M1, M2 and M3 can be matched to this job, but their pay should be reported as an annual rate.
Store Operations Store Management - Store - Retail & SO.SGST.S1-4 Performs a variety of client facing and operations activities in a local store, including sales and customer support, organizing
E-Commerce products and goods and basic store upkeep. Match incumbents with less than one year of experience to S1. Team Leads should be
matched to S3. Matches to S4 should be minimal, and is primarily for those who lead large or complex teams. All other incumbents
should be matched to S2 which is likely the majority of the population. Only match full-time incumbents here.
Store Operations Stock Management - Stock SO.SMSM.S1-4 Responsible for moving merchandise from receiving area to appropriate area on the sales floor. Stocks and assists in tagging
Management - Retail & E- merchandise. Inspects for and corrects improperly priced merchandise. Prepares merchandise for vendor returns, transfers or
Commerce customer shipments. Report pay levels as hourly rates.
Strategic Planning Business Development - Mergers & SP.BDAX.E1-4 Responsible for overseeing the Mergers & Acquisitions area in a sub-part of the overall organization (e.g., Group, Region, Division,
& Corporate Acquisitions - Executive - Executive Country) or is one of several executives responsible for oversight of the area at the Corporate level. Responsible for developing and
Development managing the merger and acquisition activities of the organization. Identifies merger and acquisition opportunities and oversees the
negotiation process. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Strategic Planning Business Development - Top SP.BDBD.E1-5 Top executive responsible for the overall Business Development function for the entire firm. Oversees the identification and pursuit
& Corporate Business Development - Corporate - of strategic business opportunities, mergers, acquisitions, partnerships, alliances, joint ventures, and licensing agreements or
Development Executive evaluation/management of investments in company ventures or entrepreneurial opportunities. May also be responsible for
developing long-range strategic plans for the company. Responsible for the overall business development function on a global basis.
If incumbent is solely responsible for strategic alliances match to Head of Alliance Partnerships. If responsible for a Group/Region
or a Division/Country match to Head of Business Development - Business Unit and select the correct Executive Scope of
Responsibility. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Strategic Planning Business Development - Head of SP.BDCC.E3-4 Top innovation leads Innovation area for the entire firm. Responsible for transformational change but also championing innovation
& Corporate Innovation - Corporate - Executive across the organization. Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation
Development opportunities. Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization.
Delivers operating profit goals assigned to new product innovation. Manages the efforts of a multi-tiered innovation team. Single
Strategic Planning Business Development - Head of SP.BDHC.E1-4 Head of Merger Integration leads Merger Integration for a Division, Group, or the entire firm. Responsible for facilitating and
& Corporate Mergers & Acquisitions - Corporate managing all of the integration efforts resulting from a merger or acquisition by the firm. Single incumbent position. Select
Development - Executive Corporate for Executive Scope of Responsibility.
Strategic Planning Business Development - Innovation - SP.BDIN.E1-4 Responsible for overseeing the Innovation area in a sub-part of the overall organization (e.g., Group, Region, Division, Country) or
& Corporate Executive - Executive is one of several executives responsible for oversight of the function at the Corporate level. Responsible for transformational change
Development but also championing innovation across the organization. Provides strategic framework for the creation, positioning, branding,
pricing and marketing of innovation opportunities. Cultivates a creative environment for the organization and disseminates
innovative ideas throughout the organization. Delivers operating profit goals assigned to new product innovation. Manages the
efforts of a multi-tiered innovation team. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Strategic Planning Business Development - Business SP.BDMF.E1-4 Responsible for overseeing a sub-part of the Business Development function and is not a match to the Top Business Development
& Corporate Development - Executive - role or the Top Business Development - Business unit roles. Oversees the identification and pursuit of some or all of the following:
Development Executive strategic business opportunities, mergers, acquisitions, joint ventures, and licensing agreements or evaluation/management of

Job Descriptions
investments in company ventures or entrepreneurial opportunities. If incumbent is solely responsible for strategic alliances match to
Alliance Partnerships - Executive. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of
Responsibility.
Strategic Planning Business Ops Improvement - Head SP.BOBC.E1-2 Head of Business Intelligence leads the Business Intelligence focus for the entire firm. Directs business intelligence team and
& Corporate of Business Intelligence - Corporate provides insights for managing ongoing market, competitor, and trend data gathering activities. Assists in the strategic planning
Development - Executive process. Identifies current system deficiencies and leads efforts to resolve them. Generates and disseminates information and
analysis directly to senior management team. Works with senior leadership to identify business requirements. Single incumbent
Strategic Planning Business Ops Improvement - Head SP.BOHC.E1-4 Head of Workforce Planning leads the Workforce Planning area for the entire firm. Responsible for analyzing, forecasting, and
& Corporate of Workforce Planning - Corporate - planning workforce supply and demand, and talent needs and gaps to ensure that an organization has the right people with the right
Development Executive skills to support it's business objectives. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Strategic Planning Business Planning - Head of SP.BPHC.E1-4 Head of the Portfolio Planning area for the entire firm at life sciences and medical device companies. Provides strategic portfolio
& Corporate Portfolio Planning - Corporate - management technology and tools, and oversees project planning methods from pre-clinical through clinical execution, including the
Development Executive transition to product launch functions, by monitoring investments, return on capital, risk profile and resources requirements.
Determines and oversees timeline management and risk analysis in order to meet Corporate objectives. Single incumbent position.
Strategic Planning Business Planning - Product SP.BPMF.E1-4 Responsible for overseeing the product portfolio and project management process in a sub-part of the overall organization (e.g.,
& Corporate Portfolio - Executive - Executive Group, Region, Division, Country) or is one of several executives responsible for oversight of the area at the Corporate level at life
Development sciences and medical device companies. Provides strategic portfolio management technology and tools, and oversees project
planning methods from pre-clinical through clinical execution, including the transition to product launch functions, by monitoring
investments, return on capital, risk profile and resources requirements. Determines and oversees timeline management and risk
analysis in order to meet company objectives. Select Corporate, Group or Division, as appropriate for each match for Executive
Strategic Planning Franchising - Head of Franchising - SP.FRFC.E1-4 Responsible for overseeing the Franchising area in a sub-part of the overall organization (a Group or Division) or may be one of
& Corporate Corporate - Executive several executives responsible for overseeing regional sales at the Corporate level. Leads the strategic development of growth and
Development business development through the use of franchised operations for the corporation. Establishes the franchise standards, leads the
team of sales and business development professionals for solicitation of prospective franchisees, oversees the selection and approval
of franchisees, and is accountable for franchisee performance. Select Corporate, Group or Division, as appropriate for each match
Strategic Planning Franchising - Franchising - SP.FRMF.E1-4 Responsible for overseeing the Franchising area in a sub-part of the overall organization (a Group or Division) or may be one of
& Corporate Executive - Executive several executives responsible for overseeing regional sales at the Corporate level. Leads the strategic development of growth and
Development business development through the use of franchised operations for the corporation. Establishes the franchise standards, leads the
team of sales and business development professionals for solicitation of prospective franchisees, oversees the selection and approval
of franchisees, and is accountable for franchisee performance. Select Corporate, Group or Division, as appropriate for each match
Strategic Planning General - Top Business SP.GLDB.E1-4 Top executive responsible for overseeing the Business Development function at a business unit (e.g., group, region, division,
& Corporate Development - Business Unit - country). Oversees the identification and pursuit of strategic business opportunities, mergers, acquisitions, partnerships, alliances,
Development Executive joint ventures, and licensing agreements or evaluation/management of investments in company ventures or entrepreneurial
opportunities. May also be responsible for developing long-range strategic plans for the company. Responsible for the overall
business development function on a global basis. If incumbent is solely responsible for strategic alliances match to Head of Alliance
Partnerships. Make sure to select Group or Division for Executive Scope of Responsibility. Single incumbent at each business unit.
Strategic Planning General - Top Strategic Planning & SP.GLHS.E1-5 Top executive responsible for the development of Corporate strategy for the entire firm, including the philosophy for long-range
& Corporate Business Development - Corporate - portfolio and organization planning, Corporate transaction strategies, product acquisition/divestiture planning and functional
Development Executive execution of these plans. Oversees the Corporate business development function globally, coordinating the company’s global
strategy and tactics for business growth and business planning. Responsible for identifying strategic business opportunities: in-

Job Descriptions
licensing agreements, partnerships, mergers, acquisitions, alliances and/or joint ventures on a global basis. Develops long-range
Corporate strategies for global headcount allocation, scale-up opportunities and strategic locations for Corporate development. If
incumbent is responsible for strategic planning match to Head of Strategic Planning. If incumbent is primarily responsible for
developing technical/scientific vision and strategy, match to CTO/Chief Technical Officer. If responsible for a
Group/Region/Division/Country or a sub-part of the Corporate function match to Strategic Planning & Business Development -
Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Strategic Planning General - Top Strategic Planning - SP.GLSB.E1-4 Top executive responsible for overseeing the Strategic Planning function at a business unit (e.g., group, region, division, country).
& Corporate Business Unit - Executive Responsible for the development and execution of long-range strategic plans and objectives. Responsible for overseeing the analysis
Development of trends and developments in technology and for formulating strategic courses of action to maximize the company’s leverage
within its market. Works with the senior executive team at a peer level and is either an individual contributor or may manage a small
staff. Responsible for overseeing strategic planning on a global basis. If incumbent is primarily focused on mergers, acquisitions,
partnership, alliances, joint ventures, or licensing agreements, match to Top Business Development Executive. If incumbent is
primarily responsible for developing technical/scientific vision and strategy, match to CTO/Chief Technical Officer. Make sure to
select Group or Division for Executive Scope of Responsibility. Single incumbent at each business unit.
Strategic Planning Strategic Planning - Strategic SP.SPMF.E1-4 Responsible for a sub-part of the Strategic Planning function and is not a match to the Top Strategic Planning role or the Top
& Corporate Planning - Executive - Executive Strategic Planning - Business unit roles. Responsible for overseeing the analysis of trends and developments and for formulating
Development strategic courses of action to maximize the company’s leverage within its market. Works with the senior executive team at a peer
level and is either an individual contributor or may manage a small staff. If incumbent is primarily focused on mergers, acquisitions,
partnerships, alliances, joint ventures, or licensing agreements, match to Business Development or Mergers & Acquisitions or
Strategic Alliances. Select Corporate, Group or Division, as appropriate for each match for Executive Scope of Responsibility.
Strategic Planning Strategic Planning - Top Strategic SP.SPSD.E1-5 Top executive responsible for the Strategic Planning function for the entire firm. Responsible for the development and execution of
& Corporate Planning - Corporate - Executive long-range strategic plans and objectives. Responsible for overseeing the analysis of trends and developments in technology and for
Development formulating strategic courses of action to maximize the company’s leverage within its market. Works with the senior executive team
at a peer level and is either an individual contributor or may manage a small staff. Responsible for overseeing strategic planning on a
global basis. If incumbent is primarily focused on mergers, acquisitions, partnership, alliances, joint ventures, or licensing
agreements, match to Top Business Development Executive. If incumbent is primarily responsible for developing
technical/scientific vision and strategy, match to CTO/Chief Technical Officer. If responsible for a Group/Region or a
Division/Country match to Top Strategic Planning - Business Unit and select the correct Executive Scope of Responsibility. If
responsible for a sub-part of the Corporate function, but not a match to any other role in the strategic planning function, match to
Strategic Planning - Executive. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Strategic Planning Business Development - Business SP.BDBD.M2-6 Oversees the development of strategic market/product line business plans and marketing programs to support sales in designated
& Corporate Development - Infrastructure market segments; identifies volume and strategic customers; and develops partnerships. Analyzes market data to identify
Development trends/opportunities, develops strategic direction from market information, and creates compelling market analysis presentations.
May conduct make-versus-buy analysis from a partnership/merger/acquisition perspective.
Strategic Planning Business Development - Business SP.BDBD.P1-6 Evaluates and manages new strategic business opportunities, initiatives, mergers, acquisitions, partnerships, alliances and/or joint
& Corporate Development - Infrastructure ventures. Oversees market analysis, monitors competitive activity, and identifies customer needs. Provides leadership in the
Development planning, designing, due diligence, and implementing of strategic business objectives. Defines vision, strategies, and tactics. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function.
Strategic Planning Business Development - Innovation - SP.BDIN.M2-6 Leads strategy and innovation efforts, product ideation, marketing strategy, focusing on accelerating growth and aligning priorities
& Corporate Infrastructure to create new product or services. Serves as a key driver / champion of new innovative revenue streams.
Development Investigates outside-the-box business concepts and solutions. Oversees the development and management of product innovation
processes and ideas. Partners with internal stakeholders to shape product innovation strategies, drive continuous growth opportunity
and evaluates market capabilities.
Strategic Planning Business Development - Innovation - SP.BDIN.P1-6 Develops and builds innovative processes, products, solutions and roadmap to drive growth and spur investment. Champions and
& Corporate Infrastructure embeds the innovation strategy frameworks in delivering solutions that meet existing and emerging needs. Liaises with internal

Job Descriptions
Development stakeholders to shape product innovation strategies, drive continuous growth opportunity and evaluates market capabilities.
Strategic Planning Business Development - Mergers & SP.BDME.M2-6 Manages the overall process and/or a team of employees who complete project-oriented duties related to the integration and
& Corporate Acquisitions - Infrastructure assimilation of an acquired entity into the company. Typical project involvement starts prior to completion of the acquisition/merger
Development and continues through to the final integration, as defined. This role requires primary competence in project management and
integration of best practices. The role exists as a full-time management position overseeing people, activities and projects associated
where the assimilation of practices and systems across functions using strong business acumen and awareness of key measures of
business success for the assimilation is needed. Typically requires knowledge of project management, business processes, system
analysis and IT-related projects in order to work across functional areas where data management and systems related projects or
activities are the focus of consolidation. Typically partners with specialists in legal, HR, accounting, payroll, IT, or other
administrative areas of the company. Works with management in all functional areas to monitor progress and ensure success.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This role is typically involved after the
merger/acquisition decision has been reached with focus on integration. See also, Business Development focus if responsible for
decision about whether or not an acquisition is an appropriate business strategy.
Strategic Planning Business Development - Mergers & SP.BDME.P1-6 Provides advice on strategic transaction planning and execution for the implementation of mergers, acquisitions, joint ventures, and
& Corporate Acquisitions - Infrastructure related activities for the company. Involves in activities related to identifying, pursuing, evaluating and executing acquisitions that
Development are aligned with corporate strategy and product priorities. Conducts various M&A processes such as developing business case,
financial modeling, due diligence, valuation, transaction structuring and maintaining database / pipeline of potential opportunities.
Strategic Planning Business Development - Strategic SP.BDSP.M2-6 Oversees and collaborates with leadership in establishing its strategic direction and objectives and creates long-term strategic and
& Corporate Planning - Infrastructure business development plans. Leads and develops recommendations and approaches for strategic and operational improvements.
Development Manages and reviews industry and market trends; analyzes and applies this information in development of strategies for market
segments. Measures metrics to gauge the success of new strategies.
Strategic Planning Business Development - Strategic SP.BDSP.P1-6 Develops, monitors, and collaborates with leadership in establishing its strategic direction and objectives and creates long-term
& Corporate Planning - Infrastructure strategic and business development plans. Supports the development of recommendations and approaches for strategic and
Development operational improvements. Identifies and reviews industry and market trends; analyzes and applies this information in development
of strategies for market segments. May assess metrics to gauge the success of new strategies.
Strategic Planning Business Ops Improvement - SP.BOBI.M2-6 Oversees analysis and assessments that identify problems within company processes, using data from internal and external sources.
& Corporate Business Intelligence - Infrastructure Provides insight to decision-makers. Manages the identification and interpretation of patterns in datasets to locate influences.
Development Oversees forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Responsible for
anticipating change and providing data and analytics solutions.
Strategic Planning Business Ops Improvement - SP.BOBI.P1-6 Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
& Corporate Business Intelligence - Infrastructure Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and
Development strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on
business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address
business issues. May directly produce datasets and reports for analysis using system reporting tools.
Strategic Planning Business Ops Improvement - SP.BOBP.M2-6 Manages budget status, workforce level, equipment availability, and other company capabilities. Drives operational reviews and
& Corporate Business Planning - Infrastructure leads business analysis including revenue, customer, and market analysis. Support the organization on medium/long-term planning
Development including business potential, resourcing and organizational design. Improves operational excellence through identification and
execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. Builds
partnerships with leaders and key cross-functional stakeholders.
Strategic Planning Business Ops Improvement - SP.BOBP.P1-6 Develops information on budget status, workforce level, equipment availability, and other company capabilities. Conducts analyses
& Corporate Business Planning - Infrastructure and reporting in support of general business operations and planning activities. Gathers, organizes and reviews operational data.
Development Develops and delivers both informational and decision-seeking reports, analyses and/or presentations. Stays abreast of organization
and function operations and gains familiarity with company practices relevant to metrics, performance indicators, reporting
protocols, etc. Extrapolates and complies analyses for use in reports or presentations. May participates on project teams, providing
analytical support to achieve project objectives.

Job Descriptions
Strategic Planning Business Ops Improvement - Change SP.BOCM.M2-6 Manages, plans, and coordinates the execution of change management initiatives. Participates in the design and implementation of
& Corporate Management - Infrastructure change management strategies, plans and activities on projects and initiatives focused on change management enablement across the
Development system to maximize employee adoption and minimize resistance. Devises new methods and procedures such as developing plans,
creating content, engaging stakeholders, overseeing change activities (e.g., stakeholder analysis and change impact analysis) and
executing on respective plans. Provides guidance to functional areas, including coordinating with subject matter experts to identify
training requirements and designs holistic, integrated training plans to drive adoption of processes and programs. Identifies and
engages change agents to disseminate information and gather feedback on projects. Advises and provides recommendations to
stakeholders on matters of significance by identifying change metrics to track, and coordinates with subject matter experts to build
and maintain metrics scorecard for change readiness projects.
Strategic Planning Business Ops Improvement - Change SP.BOCM.P1-6 Develops and implements an integrated change management strategy and plan, validates progress and recommends modifications.
& Corporate Management - Infrastructure Develops indicators and institutes measurement and reporting plans to allow for assessment of change management throughout the
Development lifecycle of the project. Serves as a change liaison for key stakeholders to assist with championing and facilitating change,
supporting and coaching other stakeholders to drive the required change. Develops and leads a comprehensive communication plan
for the project to engage stakeholders at all levels of the organization. Assesses and validates the scope and impact of required
changes associated with the project.
Strategic Planning Business Ops Improvement - SP.BOWP.M2-6 Leads the development, execution and communication of the company’s workforce planning roadmap, to optimize and scale an
& Corporate Workforce Planning - Infrastructure evolving global workforce and to create strategic long-range plans. Collaborates with business leaders, strategic planning, HR,
Development Finance and other stakeholders to review existing workforce needs, strategize for the future and to ensure alignment with business
objectives and financial goals. Oversees workforce planning initiatives including headcount metrics analysis, internal and external
talent assessments, forecasting, plan roll-out, processes and controls. Selects, develops and evaluates personnel to ensure the
Strategic Planning Business Ops Improvement - SP.BOWP.P1-6 Analyzes, implements and monitors workforce planning initiatives to optimize and scale the evolving workforce and long-range
& Corporate Workforce Planning - Infrastructure plans. Collaborates with business leaders, strategic planning, HR, Finance and other stakeholders across the company to review
Development existing and future workforce needs and to ensure alignment with business objectives and financial goals. Collects, interprets and
evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews,
forecasting and business scenario planning; reviews processes and monitors plan effectiveness.
Strategic Planning Business Planning - Product SP.BPPP.M2-6 Drives the development of product definition and solution plans to optimize the company’s products and services portfolio. Applies
& Corporate Portfolio - Infrastructure broad knowledge of company’s product/service capabilities and competitive environment to identify new growth areas, new
Development technology and emerging product/service opportunities. Oversees the analysis and evaluation of key market statistics and customer
requirements to define product strategies and identify product opportunities to expand market share. Evaluates in-depth market
analysis and leads business case for optimization of existing products/solutions alternatives and/or to create the next generation of
new products. Collaborates with research and development to create products and validate early product definitions. Selects,
develops, and evaluates personnel to ensure the efficient operation of the function. This position is both strategic and technical in
nature and requires extensive industry experience.
Strategic Planning Business Planning - Product SP.BPPP.P1-6 Evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted
& Corporate Portfolio - Infrastructure markets, market trends, new technology, customer business issues and the competitive environment. Applies broad knowledge of
Development company product capabilities and service offerings with in-depth analysis of market position to create and expand the portfolio of
products and solution alternatives. Works closely with product development to create products and validates early product
definitions with customers. Uses technical expertise and extensive industry experience to formulate product strategies and identify
new product opportunities. Responsible for developing project plans designed to address customer needs and/or expand market
share.
Strategic Planning Product Licensing - Hardware SP.PLHL.M2-6 Oversee the developing, implementing, reviewing and auditing licensing programs, policies, and procedures. Manages intellectual
& Corporate Licensing - Infrastructure property and license revenue streams are adequately protected. Manages process to Identify clients who may be out of compliance
Development and develops action plans to re-institute and recover lost revenue.
Strategic Planning Product Licensing - Hardware SP.PLHL.P1-6 Implements, reviews and audits licensing programs, policies, and procedures. Protects intellectual property and license revenue

Job Descriptions
& Corporate Licensing - Infrastructure streams. Identifies clients who may be out of compliance and develops action plans to re-institute and recover lost revenue.
Development
Strategic Planning Product Licensing - Multi-Focus - SP.PLMF.M2-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
& Corporate Infrastructure described in any of the focuses in this area.
Development
Strategic Planning Product Licensing - Multi-Focus - SP.PLMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
& Corporate Infrastructure described in any of the focuses in this area.
Development
Strategic Planning Product Licensing - Software SP.PLSL.M2-6 Manages the strategic planning, development and coordination of all software licensing review and auditing programs, i.e. enterprise
& Corporate Licensing - Infrastructure licensing agreements (ELA), software licensing agreements (SLA), etc. Develops procedures for targeting and including new
Development agreements in the review process. Works with the Engineering, Manufacturing, Marketing, Sales, Legal and Customer Service
organizations, etc., to develop and implement licensing policies and procedures that ensure the organization’s intellectual property
and license revenue streams are adequately protected. Works cross-functionally to resolve any licensing disputes/issues. Identifies
customers/clients who may be out of compliance with their respective agreements (ELA, SLA) and develops action plans to re-
institute and/or maintain compliance, in the interests of recovering lost/potentially lost revenue. Selects, develops, and evaluates
personnel to ensure the efficient operation of the function. See also, Product Licensing - Multi-Focus focus if responsible for the
development and negotiation of media contracts, licensing agreements and rights clearances
Strategic Planning Product Licensing - Software SP.PLSL.P1-6 Performs software license reviews and audits to ensure customers are in compliance with product usage agreements. Act as a liaison
& Corporate Licensing - Infrastructure between manufacturing/duplication, manufacturing support, sales, customer services and legal in usage versus agreement
Development reconciliation. Assists with the development and implementation of procedures for targeted renewal, review and/or audits of license
compliance reviews. Audits and researches discrepancies. Provides licensing education to internal and external customers as needed.
May require travel to customer sites to install usage measurement scripts and to better understand customer’s IT environment.
Verifies accuracy of software measurement usage against Enterprisewide or site licensing agreement (ELA) or software license
agreement (SLA). Analyzes usage data and prepares compliance reports for management. See also, Product Licensing - Multi-Focus
focus if responsible for the development and negotiation of media contracts, licensing agreements and rights clearances.
Strategic Planning Strategic Planning & Corporate SP.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
& Corporate Development - Other Area - Multi- described in any of the focuses in this area.
Development Focus - Infrastructure
Strategic Planning Strategic Planning & Corporate SP.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Strategic Planning Strategic Planning & Corporate SP.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Strategic Planning Mergers & Acquisitions - Scientific SP.MESA.M3-6 Leads the identification, evaluation of new product opportunities for licensing, acquisition or collaboration in post or pre-proof-of-
& Corporate Acquisition, Alliance and Licensing concept stage of development, or technology platforms. Assesses and prioritizes the scientific assessment of potential partnering
Development - Life Sciences opportunities. Oversee the initial scientific analyses for licensing and acquisition projects. May work with the business development
team for deal transactions. See also Business Development - Multi-Focus (SP.BDMF).
Strategic Planning Mergers & Acquisitions - Scientific SP.MESA.P3-6 Identifies, evaluates and searches new product opportunities for licensing, acquisition or collaboration in post or pre-proof-of-
& Corporate Acquisition, Alliance and Licensing concept stage of development, or technology platforms. Assesses and prioritizes the scientific assessment of potential partnering
Development - Life Sciences opportunities. Performs the initial scientific analyses for licensing and acquisition projects. May work with the business
development team for deal transactions. See also Business Development - Multi-Focus (SP.BDMF).
Strategic Planning Franchising - Franchising Growth - SP.FRFG.M1-6 Manages a sales team focused on soliciting and facilitating the sales of franchises within a designated area. Works with team to
& Corporate Retail & E-Commerce assesses the potential of expansion in an area and evaluate potential applicants' ability to grow and operating entities according to
Development the company's brand, standards and policies. Level assignments should be based on the area and volume of sales.

Job Descriptions
Strategic Planning Franchising - Franchising Growth - SP.FRFG.P1-4 Solicits and facilitates the sales of franchises within a designated area. Assesses the potential of expansion in an area and evaluates
& Corporate Retail & E-Commerce potential applicants' ability to grow and operating entities according to the company's brand, standards and policies. Level
Development assignments should be based on the area and volume of sales.
Strategic Planning Franchising - Franchising Operations SP.FRFO.M1-4 Manages a team that onboards and ensures the ongoing success of franchisees. Ensures franchisees have systems and tools that
& Corporate - Retail & E-Commerce provide access to branding collateral, site development and leasing support, and optimal staffing practices. May contribute to the
Development development of systems and tools. Level assignments should be based on the volume of franchisees and complexity of agreements.
Strategic Planning Franchising - Franchising Operations SP.FRFO.P1-4 Onboards and ensures the ongoing success of franchisees. Ensures franchisees are educated on and operating within company
& Corporate - Retail & E-Commerce policies and standards and have access to brand collateral. Facilitates licensing and agreement, supports site selection and
Development development, and provides tools for recruitment and onboarding of staff. Level assignments should be based on the volume of
franchisees and complexity of agreements.
Strategic Planning Franchising - Franchising - Retail & SP.FRFR.M2-6 Manages the expansion and development of the franchise brand, or group of brands. Partners with strategic development team to
& Corporate E-Commerce identify opportunities for growth, and directs sales team to assess viability of potential franchisees and complete the sales. Leads a
Development team that is responsible for creating, implementing and communicating operational guidelines and processes to most effectively
manage and grow the franchise in accordance with the overall organization strategy and brand standards.
Strategic Planning Franchising - Franchising - Retail & SP.FRFR.P1-6 Expands and develops the franchise brand or group of brands based on direction from franchising and other strategic development
& Corporate E-Commerce leadership. Identifies opportunities for growth, assesses the viability and completes the sales with franchisees. Creates, implements
Development and communications operation guidelines and processes to most effectively manage and growth the franchise in accordance with the
overall organization strategy and brand standards.
Supply Chain General - Top Supply Chain - SC.GLCB.E1-4 Top executive responsible for overseeing the Supply Chain function at a business unit (e.g., group, region, division, country).
Business Unit - Executive Responsibilities include overseeing the supply chain management function in connection with the procurement of materials, parts,
components, systems, and equipment. Develops policies and procedures for the operation of procurement activities. Negotiates
major contracts and coordinates purchasing activities with the engineering and manufacturing departments to maintain inventories at
planned levels. Responsible for overseeing all supply chain/procurement functions on a global basis. Make sure to select Group or
Supply Chain General - Top Supply Chain - SC.GLHD.E1-5 Top executive responsible for overseeing the supply chain/procurement function for the entire firm. Responsibilities include
Corporate - Executive overseeing the supply chain management function in connection with the procurement of materials, parts, components, systems, and
equipment. Develops policies and procedures for the operation of procurement activities. Negotiates major contracts and coordinates
purchasing activities with the engineering and manufacturing departments to maintain inventories at planned levels. Responsible for
overseeing all supply chain/procurement functions on a global basis. If incumbent is responsible for both Supply Chain and
Manufacturing functions match to Top Operations - Corporate. Roles solely responsible for manufacturing operations should be
matched to Top Manufacturing - Corporate. If responsible for a Group/Region or a Division/Country match to Top Supply Chain -
Business Unit and select the correct Executive Scope of Responsibility. If responsible for a sub-part of the Corporate function, but
not a match to any other role in the supply chain function, match to Supply Chain - Executive. Single incumbent position. Select
Supply Chain General - Supply Chain - Executive - SC.GLMF.E1-4 Responsible for a sub-part of the Supply Chain function and is not a match to the Top Supply Chain role or the Top Supply Chain -
Executive Business unit roles. Responsibilities include overseeing the supply chain management function in connection with the procurement
of materials, parts, components, systems, and equipment. May negotiate contracts and coordinate purchasing activities with the
engineering and manufacturing departments to maintain inventories at planned levels. Select Corporate, Group or Division, as
Supply Chain Logistics / Distribution - Head of SC.LDDC.E1-2 Head of Distribution leads for the entire firm. Directs and controls warehouse operations, stock deployment functions, and inventory
Distribution - Corporate - Executive control functions involved in physical distribution of company products. Ensures cost effective operations while meeting customer
service and inventory turnover objectives. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Supply Chain Logistics / Distribution - Head of SC.LDHC.E1-2 Head of Logistics/Distribution leads the Logistics/Distribution area for the entire firm. Responsible for planning the logistics
Logistics / Distribution - Corporate - strategy and coordinating all distribution activities, including order processing, inventory control, warehousing, transportation, and
Executive customer service. May be responsible for developing strategic distribution initiatives with customers, such as continuous inventory

Job Descriptions
replenishment, demand estimation, or just-in-time inventory control. Single incumbent position. Select Corporate for Executive
Supply Chain Logistics / Distribution - Head of SC.LDOC.E1-2 Head of Logistics leads Logistics for the entire firm. Directs and controls warehouse operations, stock deployment functions, and
Logistics - Corporate - Executive inventory control functions involved in the physical logistics of company products. Ensures cost effective operations while meeting
customer service and inventory turnover objectives. Single incumbent position. Select Corporate for Executive Scope of
Responsibility.
Supply Chain Materials - Head of Materials - SC.MTHC.E1-2 Top executive responsible for overseeing the Materials area for the entire firm. Responsibilities include overseeing materials,
Corporate - Executive inventory, shipping/receiving, and stores functions and may oversee the procurement function. Develops Corporate materials
policies and authorizes their implementation. Responsible for overseeing all materials functions on a global basis. Single incumbent
Supply Chain Materials - Materials - Executive - SC.MTMF.E1-4 Responsible for overseeing the materials function in a sub-part of the overall organization (e.g., Group, Region, Division, Country)
Executive or may be one of several executives overseeing the function at the Corporate level. Responsibilities include overseeing materials,
inventory, shipping/receiving, and stores functions and may oversee the procurement function. Select Corporate, Group or Division,
Supply Chain Purchasing / Procurement - Head of SC.PPCC.E1-2 Head of Commodities Procurement leads Commodities Procurement for the entire firm. Develops and implements commodities
Commodities Procurement - purchasing or fulfillment strategies. Establishes proper hedging positions to insulate business unit from external disruptions to
Corporate - Executive supply. Single incumbent position. Select Corporate for Executive Scope of Responsibility.
Supply Chain Purchasing / Procurement - Head of SC.PPHC.E1-4 Head of Purchasing/Procurement leads the Purchasing/Procurement area for the entire firm. Responsible for the development of the
Purchasing / Procurement - purchasing/procurement/sourcing policy and negotiating and contracting for effective, Corporate-wide purchasing of raw material,
Corporate - Executive equipment, supplies, and services to maximize cost efficiencies, price leverage and quality. Single incumbent position. Select
Supply Chain Purchasing / Procurement - Head of SC.PPIC.E1-2 Head of Indirect Purchasing leads Indirect Purchasing for the entire firm. Develops and implements commodities purchasing or
Indirect Purchasing - Corporate - fulfillment strategies. Establishes proper hedging positions to insulate the business unit from external disruptions to supply. Single
Executive incumbent position. Select Corporate for Executive Scope of Responsibility.
Supply Chain Purchasing / Procurement - SC.PPMF.E1-4 Responsible for overseeing the Purchasing / Procurement area in a sub-part of the overall organization (e.g., Group, Region,
Purchasing / Procurement - Division, Country) or may be one of several executives overseeing the function at the Corporate level. Responsible for the
Executive - Executive development of the purchasing/procurement/sourcing policy and negotiating and contracting for effective, Corporate-wide
purchasing of raw material, equipment, supplies, and services to maximize cost efficiencies, price leverage and quality. Select
Supply Chain Transportation - Head of SC.TRTD.E1-2 Head of Transportation leads the Transportation area for the entire firm. Develops appropriate transportation policies. Develops and
Transportation - Corporate - implements short- and long-range programs designed to provide the company with the required levels of transportation carrier
Executive services which meet cost and service objectives, and production and customer needs. Plans transportation services across all modes
(sea, land, air). Develops and directs the implementation of procedures to ensure that freight claims are processed and collected.
Provides functional leadership to division/subsidiary transportation departments by providing pertinent transportation information
and by providing advice and counsel on establishing effective transportation throughout the company. Single incumbent position.
Supply Chain Distribution Center / Warehouse - SC.DCDC.M1-6 Oversees the operations, customer service, administration and systems within a distribution center. Responsible for receiving,
Distribution Center / Warehouse - storing and distributing finished goods. Uses computerized systems to monitor stock levels, fulfills customer orders, ships and
Infrastructure delivers merchandise to customer warehouse, wholesale or retail outlets. Selects, develops and evaluates personnel to ensure the
Supply Chain Distribution Center / Warehouse - SC.DCDC.P1-6 Responsible for operations, customer service, administration and systems within a distribution center. Includes receiving, storing
Distribution Center / Warehouse - and distributing finished goods. Uses computerized systems to monitor stock levels, fulfills customer orders, ships and delivers
Infrastructure merchandise to customer warehouse, wholesale or retail outlets.
Supply Chain Distribution Center / Warehouse - SC.DCDC.S1-5 Supports operations, customer service, administration and systems within a distribution center. Responsible for receiving, storing
Distribution Center / Warehouse - and distributing finished goods. Uses computerized systems to monitor stock levels, fulfills customer orders, ships and delivers

Job Descriptions
Infrastructure merchandise to customer warehouse, wholesale or retail outlets.

Supply Chain Distribution Center / Warehouse - SC.DCFO.S1-5 Stocks and retrieves merchandise stored on various levels using high lift materials handling equipment to lift, carry, move, and
Forklift Operations - Infrastructure position palletized merchandise or materials. May handle complex equipment operation or handling of delicate loads.
Supply Chain Distribution Center / Warehouse - SC.DCPA.M1-6 Oversee the packaging operations for a business. Manages production schedule, inventory needs, staffing, and work procedures to
Packaging - Infrastructure meet order fulfillment requirements. Oversees packaging machines are operational and working properly. May work cross
functionally on packaging improvements and efficiencies.
Supply Chain Distribution Center / Warehouse - SC.DCPA.P1-6 Sets up and is capable of operating various types of packaging equipment. May have day-to-day responsibility of packaging
Packaging - Infrastructure production and supply chain oversight for a specific product line. Performs quality checks and may confirm labels correctly match
containers.
Supply Chain Distribution Center / Warehouse - SC.DCPA.S1-5 Assists with the packaging operations. Runs the packaging machines, loads items into containers. May weigh and label containers.
Packaging - Infrastructure May perform quality checks for defective items. Keeps records of materials and shipments.
Supply Chain Distribution Center / Warehouse - SC.DCPI.S1-5 Fills orders by selecting specified items from different areas in distribution center. Indicates items filled or omitted. Moves
Picker - Infrastructure merchandise manually from one location to another. May process returned merchandise.
Supply Chain Distribution Center / Warehouse - SC.DCSH.M1-6 Manage activities relating to the receiving, storing, and/or shipping of materials or finished goods: ensures materials are received
Material Handling - Infrastructure from proper vendors, that they are delivered to inventory, and that finished goods are packaged according to specification and
shipped in a timely manner. Reviews receipt of all materials to ensure purchase orders are open and the quality of materials received
is correct. Ensures the security and accountability of materials and goods with inventory control. Ensures materials are available to
meet production schedules and/or products are shipped as per marketing schedules. Establishes and modifies operational methods
and procedures. Maintains documentation to reflect the effectiveness and efficiency of department activities. Selects, develops, and
Supply Chain Distribution Center / Warehouse - SC.DCSH.S1-5 Performs the physical or administrative tasks involved in the shipping, receiving, storing, distributing and order fulfillment of
Material Handling - Infrastructure merchandise, products, materials, parts, supplies and equipment. Checks goods received and for distribution against purchase orders
or invoices, maintains records of goods and rejects unsatisfactory items. Packages and prepares products and merchandise for final
shipment and posts weights and shipping charges. Lifts heavy items and may operate a forklift. Prepares and maintains records of
merchandise shipped. Reviews customer orders, examines, stocks and distributes merchandise, products and materials in inventory
warehouses, distribution centers or manufacturing lines. NOTE: Match only full-time employees to this position. Employees
matched to this job family may be known as warehouse associates, shipping, receiving, pick-packs, or stores clerks.
Supply Chain Demand / Forecast Planning - SC.DPFO.M1-6 Manages the analysis for overall product demand, forecasting future demand and product need, and building component demand
Forecasting - Infrastructure schedules.
Supply Chain Demand / Forecast Planning - SC.DPFO.P1-6 Performs market level forecasting of targets and fill rate achievement. May have budget and inventory responsibility. Maximizes
Forecasting - Infrastructure account sales and inventory turns by forecasting consumer demand and developing optimal product assortments and replenishment
inventory strategies.
Supply Chain Demand / Forecast Planning - SC.DPFO.S1-5 The Supply Chain function is responsible for activities related to controlling, scheduling, and managing the flow of production from
Forecasting - Infrastructure acquisition of raw materials to distribution of finished product. Areas include purchasing of materials, logistics, distribution,
inventory management, warehousing, and transportation. The Demand/Forecast Planning area is responsible for analyzing overall
product demand, forecasting future demand and product need, and building component demand schedules. The Forecasting focus
specializes in analyzing overall product demand, forecasting future demand and product need, and building component demand
schedules. This job family is in the support level category and the focus is on completing tasks or activities supporting
Supply Chain Import / Export - Compliance - SC.IMCO.M2-6 Manages activities of import and export to ensure compliance with relevant regulations. Directs business processes for all necessary
Infrastructure export and import licenses, permits, certifications, and technology release determinations. Manages strategies to minimize import
taxes, tariffs and fees while considering product classifications, duty rates, and tax issues. Provides advice, direction and aid in
customs classifications, related interaction and negotiation.
Supply Chain Import / Export - Compliance - SC.IMCO.P1-6 Develops and provides guidelines to ensure import and export compliance with relevant regulations. Establishes business processes

Job Descriptions
Infrastructure for all necessary export and import licenses, permits, certifications, and technology release determinations. Manages strategies to
minimize import taxes, tariffs and fees while considering product classifications, duty rates, and tax issues. Provides advice,
direction and aid in customs classifications, related interaction and negotiation.
Supply Chain Import / Export - Import / Export - SC.IMIM.M2-6 Oversees customs/export issues worldwide. Develops and implements export licensing procedures. Interprets contract
Infrastructure terms/conditions for export/import implications and provides direction in all phases of international logistics. Advises functional
groups of customs and export regulations. Monitors license use and compliance throughout the organization. Selects, develops, and
evaluates personnel to ensure the efficient operation of the function. See also, Transportation focus if responsible for domestic
traffic activity.
Supply Chain Import / Export - Import / Export - SC.IMIM.P1-6 Ensures legal compliance and provides import/export administration and control within government rules and regulations, including
Infrastructure appropriate licensing for shipments. Reviews contracts for required clauses and identifies omissions. Interfaces with internal and
external customers, foreign order administration, freight forwarders, customs officers and other functional areas to ensure
coordination and logistics of shipment. Selects carrier/forwarder for shipment of products and prepares documents for freight
forwarders. See also, Transportation focus if responsible for domestic traffic activity.
Supply Chain Logistics / Distribution - Distribution SC.LDDI.M1-6 Oversees planning the logistics strategy and coordinating all distribution activities, including order processing, inventory control,
- Infrastructure warehousing, transportation, and customer service. Manages developing strategic distribution initiatives with customers, such as
continuous inventory replenishment, demand estimation, or just-in-time inventory control.
Supply Chain Logistics / Distribution - Distribution SC.LDDI.P1-6 Performs distribution activities, including order processing, inventory control, warehousing, transportation, and customer service.
- Infrastructure Develops strategic distribution initiatives with customers, such as continuous inventory replenishment, demand estimation, or just-
in-time inventory control.
Supply Chain Logistics / Distribution - Fulfillment SC.LDFL.M1-6 Manages the process for fulfillment of orders. Manages the receipt, keying, and processing of orders or changes and determining
- Infrastructure departmental budgets and costs. Works with other internal departments to make sure orders are filled according to agreed timelines.
May track inventory and received shipments.
Supply Chain Logistics / Distribution - Fulfillment SC.LDFL.P1-6 Identifies opportunities and supports strategies to improve fulfillment process. Assists in the research and selection of most efficient
- Infrastructure order picking methods, inventory shelving, and order management techniques. Maintains customer relations. Identifies and
addresses product or service quality issues with specific accounts.
Supply Chain Logistics / Distribution - Fulfillment SC.LDFL.S1-5 Supports fulfillment of orders. Receives, keys, and processes orders and changes. receipt, keying, and processing of order.
- Infrastructure Coordinates with other internal department to on schedule for product delivery commitments. May track inventory and received
shipments.
Supply Chain Logistics / Distribution - Logistics - SC.LDLO.M1-6 Oversees the planning and controls the flow of materials, products, services and related systems information from point of origin to
Infrastructure point of delivery. Areas of responsibility include but are not limited to supply chain services, inventory control, or critical parts
availability, material handling, import-export licensing, third-party warehousing and shipping/receiving activities. Develops and
implements logistics plans, budgets, and procedures to maximize compliance with customer needs within budget constraints.
Provides financial reporting and reconciliation of inventories. Exhibits thorough understanding of international Letters of Credit and
other forms of banking documents and international shipments. Interacts with vendors and peers in Manufacturing, Sales, Finance,
and Product Development personnel to optimize systems and procedures. Selects, develops, and evaluates personnel to ensure the
efficient operation of the function. Companies may or may not have logistics functions. To determine appropriate matching, also see
Supply Chain/Procurement, Materials, Shipping/Receiving/Stores and Import/Export.
Supply Chain Logistics / Distribution - Logistics - SC.LDLO.P1-6 Organizes and implements a variety of responsibilities related to the flow of materials, products, services and associated systems
Infrastructure information. Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material
handling, import-export licensing, shipment of products, and third party warehousing. Evaluates customer support and field service
commitments to ensure customer requirements are met. Serves as liaison between sales and operations teams to develop concepts
and coordinate product knowledge; provides data analysis for production planning and volume studies; and participates in
process/rating improvement efforts. Assists in developing logistics plans and procedures. Companies may or may not have a
logistics function. In all instances, refer also to Materials Planner, Inventory Control, Buyer/Planner-Commodity, Traffic and
Import/Export.

Job Descriptions
Supply Chain Logistics / Distribution - Logistics - SC.LDLO.S1-5 Performs a variety of coordinating, routing, and material handling duties to meet production schedules. Expedites parts to remedy
Infrastructure shortage problems. Picks up and delivers materials within and outside company and maintains records on material flow. May ensure
incoming materials are properly routed. May monitor the flow of materials and parts between departments in order to meet
scheduled commitments.
Supply Chain Logistics / Distribution - Multi- SC.LDMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Logistics / Distribution - Multi- SC.LDMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Logistics / Distribution - Multi- SC.LDMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Materials - Hazardous Materials - SC.MTHM.S1-5 Performs a variety of tasks in material handling and monitoring of hazardous waste within the company in accordance with
Infrastructure regulatory requirements. Responsible and accountable for the safe, secure and proper storage, handling and labeling of all materials,
supplies and equipment.
Ensures accurate and efficient preparation, loading, distribution and unloading of hazardous materials, supplies and equipment to
and from various destinations. Counts, weighs, and records number of units of materials moved or handled on daily production
sheet; inspects hazardous waste production and storage units.
Supply Chain Materials - Inventory Control - SC.MTIC.M1-6 Oversees maintaining accurate inventory of parts and goods through transaction documentation, process, procedure verification, and
Infrastructure system review. Manages replenishment strategies; Oversees physical inventories and leads cycle counts. Analyzes and corrects cycle
count discrepancies.
Supply Chain Materials - Inventory Control - SC.MTIC.P1-6 Ensures security and accountability of inventory through transaction documentation, process and procedure verification, and system
Infrastructure review. Develops and executes replenishment strategies; conducts physical inventories and leads cycle counts. Analyzes and, when
able, corrects cycle count discrepancies. Audits incoming and outgoing shipments to assure quality and accuracy. Compiles and
documents all transactions for data entry.
Supply Chain Materials - Inventory Control - SC.MTIC.S1-5 Conducts physical inventories and leads cycle counts. Analyzes and corrects cycle count discrepancies. Executes replenishment
Infrastructure strategies. Executes replacement strategies and maintains accurate inventory of parts and goods.
Supply Chain Materials - Materials Planner - SC.MTMA.M1-6 Manages the planning, scheduling and movement of material through the production cycle. Oversees material requirements from
Infrastructure engineering and production schedules. Manages the development of specifications for new contract orders.
Supply Chain Materials - Materials Planner - SC.MTMA.P1-6 Plans, schedules and monitors the movement of material through the production cycle. Determines material requirements from
Infrastructure engineering and production schedules. Coordinates the efficient movement of materials with purchasing, production and
engineering. Develops specifications for new contract orders. Responsible for procurement business system data input and integrity;
creates and maintains bills of material and parts/commodities numbers in supply chain management or other Enterprisewide
systems.
Supply Chain Materials - Materials Planner - SC.MTMA.S1-5 Forecasts material requirements needed to support production and sales objectives at the plant. Generates purchase orders or
Infrastructure contract releases in accordance with pricing, delivery and quality specifications as specified in agreements.
Supply Chain Materials - Multi-Focus - SC.MTMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Materials - Multi-Focus - SC.MTMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Materials - Multi-Focus - SC.MTMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Purchasing / Procurement - Buying / SC.PPBU.M2-6 Directs, plans, schedules and monitors the movement of materials through the production cycle to determine required materials
Planning - Infrastructure purchases. Oversees the creation and maintenance of bills of material and parts/commodities numbers in supply chain management
or other Enterprisewide systems. Ensures material standards are met and non-conformances or variances are approved and/or
minimized. Monitors cost, schedule and scope of assigned subcontracts to assure best quality at best value. Evaluates vendor
reliability and develops new supply sources where vendors and suppliers are no longer competitive. See also, Purchasing /

Job Descriptions
Procurement - Commodities (SC.PPCO) focus if responsible for purchasing materials based on quantities determined by materials
planners.
Supply Chain Purchasing / Procurement - Buying / SC.PPBU.P1-6 Plans, schedules and monitors the movement of materials through the production cycle to determine required materials purchases.
Planning - Infrastructure Obtains materials using engineering and production schedules to maintain inventory at planned levels (e.g., Just in Time purchases,
use of EOQ - Economic Order Quantities). Resolves discrepancies. Creates and maintains bills of material and parts/commodities
numbers in supply chain management or other Enterprisewide systems. Ensures material standards are met and non-conformances or
variances are approved and/or minimized. Develops specifications for new contract orders. Gathers quotations, examines bids and
makes awards. Monitors cost, schedule and scope of assigned subcontracts to assure best quality at best value. Evaluates vendor
reliability and develops new supply sources where vendors and suppliers are no longer competitive. See also, Purchasing /
Procurement - Commodities (SC.PPCO) focus if responsible for purchasing materials based on quantities determined by materials
planners.
Supply Chain Purchasing / Procurement - SC.PPCE.M1-6 Manages the sourcing, selecting, and qualifying of components. Oversees the investigation of alternate component technologies or
Component Engineering - supplies to reduce cost and improve quality and reliability. Develops guidelines and procedures on vendor selection. Evaluates
Infrastructure supplier change notification and qualifies changes, as needed.
Supply Chain Purchasing / Procurement - SC.PPCE.P1-6 Sources, selects, and qualifies components used in the company’s technology. Investigates alternate component technologies or
Component Engineering - supplies, reducing cost and improving quality and reliability. Acts as technical interface between component/production suppliers
Infrastructure and development engineers, determining new and alternate sources. Investigates alternate component technologies or supplies for
reduced cost or improved quality and reliability, and implements changes. Develops guidelines/procedures on vendor selection.
Evaluates supplier change notification and qualifies changes, as needed. May maintain component data management system
including qualification records/results/documentation.
Supply Chain Purchasing / Procurement - SC.PPCO.M2-6 Manages the purchasing of commodities used in the manufacturing of goods. Oversees the coordination of manufacturing, planning
Commodities - Infrastructure and engineering areas to buy inventory in a cost effective and timely manner. Develops new supply sources, making sure inventory
is available in the supply chain.
Supply Chain Purchasing / Procurement - SC.PPCO.P1-6 Reviews and analyzes purchase requisitions. Coordinates purchasing activities with manufacturing, planning and engineering
Commodities - Infrastructure departments to acquire inventory in a cost effective and timely manner. Processes purchase requisitions, purchase change orders and
requests for quotes to suppliers. Responsible for procurement business system data input and integrity; creates and maintains bills of
material and parts/commodities numbers in supply chain management or other Enterprisewide systems. Participates in maximizing
the procurement teams' changes, part parameters; quote table maintenance, supplier database information, error report analysis, and
part number/supplier code information. Performs cost analysis and volume planning for major commodities (e.g., materials,
components, equipment and services). Monitors the cost, schedule and scope of assigned subcontracts to negotiate highest quality at
best value. Develops new supply sources where vendors and suppliers are no longer competitive. May recommend cost saving
proposals including make-versus-buy analysis or alternative sourcing. Interacts closely with suppliers and QA to resolve quality
issues. Works with management to address all aspects of commodity management, including procurement support, commodity
business plans, market trends assessment, pricing, and product availability. Requires domestic or global expertise of assigned
commodities.
Supply Chain Purchasing / Procurement - SC.PPPP.M1-6 Plans and implements activities related to the timely, cost-effective procurement, inventory control, planning and quality control of
Purchasing / Procurement - production materials. Develops, implements, and maintains policies, procedures, and material control systems to reduce costs,
Infrastructure streamline procedures, and implement solutions. Ensures the availability of materials in the supply chain, as scheduled, and the
maintenance of inventory at minimum acceptable levels. Responsible for sourcing and supplying raw materials, utilities and outside
services, as well coordinating global procurement efforts. Coordinates with finance/accounting on matters involving inventory-
carrying costs. Reviews and plans requirements for acceptable inventory. May assist with the establishment and maintenance of the
production control system. May work with customers in auditing customer inventory levels and with internal and external vendors to
comply with inventory policies. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Companies in a retail environment, whose managers are responsible for the planning, inventory, logistics, import/export,
distribution, inventory control and shipment of merchandise from vendors to retail store locations or the end customer may match
here.

Job Descriptions
Supply Chain Purchasing / Procurement - SC.PPPP.P1-6 Responsible for merchandise selection and purchase including type, quality, source, timing, delivery, mix and promotion for one or
Purchasing / Procurement - more merchandise categories. Monitors and assists with implementation of merchandise plans. Creates and implements plans to
Infrastructure maximize gross profit by coordinating sales, gross margin, inventory turnover, cost of promotion, and markdowns for categories
managed. Selects and evaluates vendors and negotiates product cost. Ensures accurate support documentation for orders,
advertising, and samples. Coordinates with merchandise allocation/replenishment department and store personnel. May also have
design (private label) responsibility.
Supply Chain Purchasing / Procurement - SC.PPPP.S1-5 Provides administrative and clerical support specifically related to supply chain and procurement department activities. Maintains
Purchasing / Procurement - files, logs, records of invoices, purchase orders and other related documentation. Maintains information on computer systems.
Infrastructure Assists in expediting orders. May assist buyers in contacting vendors to obtain prices and schedule delivery dates. May develop and
maintain resources for assigned commodity items. Prepares standard requests for quotation. Assignments may require initiative
regarding pricing revisions, order cancellations, discontinued items, acceptable substitutes, delivery date revisions and invoice
discrepancies. Employees matched to this job family should have tasks requiring skills and knowledge found in the materials
functions. Employees performing general administrative duties, such as administrative support of department managers, should be
matched to the generic Administrative Support job family.
Supply Chain Purchasing / Procurement - Supplier SC.PPSD.M2-6 Lead the development, implementation, and administration of supplier diversity program, including policies, procedures, and
Diversity - Infrastructure processes that increase engagement with diverse suppliers. Partners with Sourcing and Purchasing teams to establish more equitable
and inclusive procurement practices by enhancing associated processes, technology, and policies. Directs and maintains strategic
partnerships with diverse supplier organizations. Establishes program metrics and related data strategies to measure and drive
program results, analyze performance relative to external benchmarks, and meet all internal and external reporting requirements.
Supply Chain Purchasing / Procurement - Supplier SC.PPSD.P1-6 Develops, implements, and administers supplier diversity programs, including policies, procedures, and processes that increase
Diversity - Infrastructure engagement with diverse suppliers. Collaborates with Sourcing and Purchasing teams to establish more equitable and inclusive
procurement practices by enhancing associated processes, technology, and policies. Creates and maintains strategic partnerships
with diverse supplier organizations. Analyzes program metrics and related data strategies to measure and drive program results,
analyze performance relative to external benchmarks, and meet all internal and external reporting requirements.
Supply Chain Purchasing / Procurement - Strategic SC.PPSS.M2-6 Manages sourcing strategy for all goods and services. Directs and identifies sourcing and savings opportunities. Oversees
Sourcing - Infrastructure negotiations, manages contracts, and relationships with vendors. Manages policies and metrics to ensure that savings goals are
realized. Oversees relationship with technical buyers, engineers and management to identify new product needs, identifies new
sources in order to meet business requirements. Responsible for quality control of vendor products. Leads a team of direct reports.
Supply Chain Purchasing / Procurement - Strategic SC.PPSS.P1-6 Develops sourcing strategy for all goods and services. Negotiates and manages contracts and relationships with vendors. Implements
Sourcing - Infrastructure policies and metrics to ensure that savings goals are realized. Works with technical buyers, engineers and management to identify
new product needs. Identifies new sources in order to meet business requirements. Responsible for quality control of vendor
products.
Supply Chain Purchasing / Procurement - Vendor SC.PPVR.M1-6 Manages the relationships between company and external vendors. Reviews master service agreements and contracts and performs
Relations - Infrastructure negotiations with established suppliers. Ensures vendor meet or exceeds contractual obligations. Develops and implements metrics
to assess vendor performance and ensure continuous improvement. Interacts with internal stakeholders in regards to products and
services supplied by the vendors.
Supply Chain Purchasing / Procurement - Vendor SC.PPVR.P1-6 Identifies, evaluates, develops, and enhances vendor options suitable for outsourced activities and programs. Establishes master
Relations - Infrastructure service agreements and contracts. Ensures vendor meet or exceeds contractual obligations. Works with supplies and vendors on a
day to day basis to ensure a high quality delivery of products or services. Develops and implements metrics to assess vendor
performance and ensure continuous improvement. Interacts with internal stakeholders in regards to products and services supplied
by the vendors.
Supply Chain Transportation - Driver Heavy Size SC.TRDH.S1-5 Drives a vehicle with a capacity of gross vehicle weight rating (gvwr) of 26,001 and over 33,000 lbs. (e.g. ,refrigeration truck,
Vehicle - Infrastructure cement truck, tanker). Main activities include the driving of goods, packages or equipment from one location to another. May be
required to load or unload contents of the truck. Maintains work hours and repair logs. Requires commercial driver license (CDL).
May require specialized training depending on material transported (e.g. hazardous materials, transport of cars)

Job Descriptions
Supply Chain Transportation - Driver Light Size SC.TRDL.S1-5 Drives a vehicle with a capacity of gross vehicle weight rating (gvwr) of 00001–14000 lbs. (e.g., mini-van, pick-up truck, panel
Vehicle - Infrastructure truck). Main activities include the pick up or delivery goods, packages or equipment. May be required to load or unload contents of
the vehicle.
Supply Chain Transportation - Driver Medium Size SC.TRDM.S1-5 Drives a vehicle with a weight of a capacity of gross vehicle weight rating (gvwr) of 14,001- 26,000 lbs. (e.g., box truck, cutaway
Vehicle - Infrastructure van chassis). Main activities include the pick up or delivery goods, packages or equipment. May be required to load or unload of the
truck.
Supply Chain Transportation - Drivers - SC.TRDR.S1-5 Responsible for company cargo delivery to suppliers and distributors. Ensures accuracy of all paperwork related to the job.
Infrastructure Responsible for safety of crewmembers, fellow employees, and the public while operating company vehicles and/or
supervising/performing any company activity. Follows proper guidelines for use of all equipment needed for completing local
moving and storage jobs. Ensures vehicle and equipment are clean, safe and kept in working order.
Supply Chain Transportation - Dispatcher / SC.TRDT.M1,3 Manages the dispatch of employees and vehicles for an organization based on schedule and needs. May oversee that shipments
Transportation Coordinating - match contents received.
Infrastructure
Supply Chain Transportation - Dispatcher / SC.TRDT.P1-3 Arranges delivery routes and monitors vehicle whereabouts. Reconciles shipped quantities and bills of lading. Dispatches employees
Transportation Coordinating - based on customer requirements.
Infrastructure
Supply Chain Transportation - Dispatcher / SC.TRDT.S1-5 Traces lost or delayed shipments and maintains dispatch information. Assists the managers and supervisors with the scheduling of
Transportation Coordinating - both in-bound and out-bound freight.
Infrastructure
Supply Chain Transportation - Fleet - SC.TRFL.M1-6 Manages the administration and coordination of the organization's fleet of motor vehicles. Ensures compliance with government
Infrastructure rules and regulations and files paperwork in support of this compliance as needed. Oversees record keeping for the vehicles.
Manages dispatching, routing, and tracking of vehicles. May negotiate with equipment suppliers for maintenance parts.
Supply Chain Transportation - Fleet - SC.TRFL.P1-6 Participates in the administration and coordination of the organization's fleet of motor vehicles. Maintains accurate records of
Infrastructure vehicles. Ensures compliance with government rules and regulations and files paperwork in support of this compliance as needed.
Schedules repairs or preventative maintenance, ensuring that the necessary numbers of fleet vehicles are available at all times.
Supply Chain Transportation - Fleet - SC.TRFL.S1-5 Assists with administration and coordination of the organization's fleet of motor vehicles. Maintains records for the vehicles. Assists
Infrastructure with dispatching, routing, and tracking of vehicles.
Supply Chain Transportation - Transportation - SC.TRTR.M1-6 Plans and implements all aspects of the traffic function. Provides cost effective, efficient and traceable movement of company
Infrastructure products both in-bound and out-bound. Develops, implements, and maintains policies and systems relating to monitoring costs and
efficiencies in the department. Analyzes and recommends transportation and freight costs, as well as appropriate routing and carriers
to be used. Ensures that lowest cost transportation is used to satisfy both customer and company needs. Directs the activities of those
who contact vendors, customers and carriers to coordinate any problems such as misdirected and/or damaged goods. May coordinate
the handling of import and export requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the
function.
Supply Chain Transportation - Transportation - SC.TRTR.P1-6 Coordinates and consolidates domestic and international systems to support shipments. Ensures lowest cost transportation by
Infrastructure analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances. Interprets
laws, rules and regulations regarding shipping and prepares applications for import/export control certifications and licenses.
Maintains logs and compiles information on routes, rates and services on various vendors. If responsibilities are focused on
import/export requirements and licensing, match to Import/Export.
Supply Chain Transportation - Transportation - SC.TRTR.S1-5 Performs administrative duties in support of activities related to the shipping of finished goods. Communicates and coordinates with
Infrastructure transportation companies. Handles routine questions and problems and maintains open communication with other departments
throughout the shipping/delivery cycle. Confirms the accuracy of invoices, bills and charges relative to the shipment of goods. Logs
order information into the computer and files and distributes paperwork as necessary. Maintains records and generates reports for
accounting and other areas. In contrast to a purchasing support position, this role is focused on the shipment of finished goods. If the
employee is physically handling product or raw materials, match to Material Handler - Full-time.

Job Descriptions
Supply Chain Transportation - Yard Jockey - SC.TRYJ.S1-5 Transports trailers within a distribution center. Moves trailers between shipping and receiving as necessary to load and unload
Infrastructure merchandise. May record trailer movement and weight for yard reports. May need a commercial driver's license (CDL) and
professional truck driving education.
Supply Chain Supply Chain - Other Area - Multi- SC.ZZMF.M1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Supply Chain - Other Area - Multi- SC.ZZMF.P1-6 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Supply Chain Supply Chain - Other Area - Multi- SC.ZZMF.S1-5 This role is intended for jobs that span multiple disciplines, products, focuses of expertise or do not meet the responsibilities
Transport Maritime Transport - Cargo TO.MTCO.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Operations - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
The Maritime Transport area is responsible for all technical, professional and administrative related to the transportation of cargo
and materials over water bodies (e.g. oceans, seas, lakes). Includes all port, shipyard and naval activities related to the management
of a naval container fleet and to the maritime support of an offshore facility. Also includes logistics & freight transportation and
international container management procedures/policies. The Cargo Operations focus specializes in managing, supervising and
monitoring the operations, shipping schedules and cargo plans, cargo claims process and cargo quality of vessels transiting through
ports. Includes liaising with Port Contacts, Stevedores and Agents, and advising the line of berthing congestion, to optimize capacity
utilization and maximize vessel revenue. This job family is in the support level category and the focus is on completing tasks or
Transport Maritime Transport - Container TO.MTCR.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Controller - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
international container management procedures/policies. The Container Controller focus controls and utilizes the container fleet to
maximize fleet effectiveness and efficiency. Liaises with both depots and container leasing firms on pick up/drop off of inventories
and with cargo agents on movement of freight to consignees and minimizing demurrage. Monitors and complies with local port
regulatory agencies. This job family is in the support level category and the focus is on completing tasks or activities supporting
Transport Maritime Transport - Hazardous / TO.MTHC.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations OOG Cargo - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
international container management procedures/policies. The Hazardous/OOG Cargo focus specializes in handling customer freight
bookings, queries, and customer service requests relating to Hazardous/OOG cargoes. Includes providing timely responses to all
Hazardous/OOG cargo queries in compliance with statutory regulations and special cargo guidelines. Ensures Hazardous/OOG
cargoes are cleared for sea movement. This job family is in the support level category and the focus is on completing tasks or
Transport Maritime Transport - Import / Export TO.MTIE.M1 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.

Job Descriptions
international container management procedures/policies. The Import/Export focus documents and analyzes files associated with
movement of imported and/or exported goods, e.g., inward/outward data files concerning consignees and cargo. Produces, lodges
and dispatches inward/outward documents and reports for customs and Quarantine & Maritime Services. This job family is in the
supervision.
Transport Maritime Transport - Import / Export TO.MTIE.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
international container management procedures/policies. The Import/Export focus documents and analyzes files associated with
movement of imported and/or exported goods, e.g., inward/outward data files concerning consignees and cargo. Produces, lodges
and dispatches inward/outward documents and reports for customs and Quarantine & Maritime Services. This job family is in the
Transport Maritime Transport - Port TO.MTPO.M3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
international container management procedures/policies. The Port Operations focus specializes in managing the container fleet to
meet the requirements of cargo bookings and imbalance instructions within the stock levels set by the local or national port
regulatory agencies (e.g. National Container Management). Ensures the accuracy of the container control system, monitors and
reports stock levels, empty container depots, stock position and shipped on boards. This job family is in the management level
Transport Maritime Transport - Port TO.MTPO.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
international container management procedures/policies. The Port Operations focus specializes in managing the container fleet to
meet the requirements of cargo bookings and imbalance instructions within the stock levels set by the local or national port
regulatory agencies (e.g. National Container Management). Ensures the accuracy of the container control system, monitors and
reports stock levels, empty container depots, stock position and shipped on boards. This job family is in the support level category

Job Descriptions
similar duties.
Transport Maritime Transport - Shipyard TO.MTSO.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
international container management procedures/policies. The Shipyard Operations focus specializes in all activities that occur in and
around the shipyard, including structural and cosmetic repairs and maintenance on marine vessels. Works on fittings, metalwork,
carpentry to repair or maintain vessels. This job family is in the support level category and the focus is on completing tasks or
Transport Maritime Transport - Vessels TO.MTVM.P1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Monitoring - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
international container management procedures/policies. The Vessels Monitoring focus specializes in planning and coordinating the
movement of vessels and resources from one location to another. Includes checking and tracking vessel certifications, monitoring
weather conditions, visibility and tides, emergency response planning and interacting with maritime agencies and Coastguard. This
Transport Rail Transport - Locomotive TO.RALP.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Planning & Deployment Analyst - the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
Energy The Rail Transport area is responsible for all technical, professional and administrative activities related to the transportation of
cargo and materials over rail. Includes rail logistics & freight transportation. The Locomotive Planning & Deployment Analyst focus
specializes in planning and developing employee rosters and coordinating the utilization of locomotives and responsibility of
locomotive drivers. Includes coordinating the locomotive and wagons requirements for the region, including the utilization of
locomotives and wagons to meet train operational requirements. This job family is in the support level category and the focus is on
Transport Rail Transport - Rollingstock TO.RARL.M1,3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
The Rail Transport area is responsible for all technical, professional and administrative activities related to the transportation of
cargo and materials over rail. Includes rail logistics & freight transportation. The Rollingstock Operations focus specializes in
planning, purchasing, operating and maintaining rollingstock equipment, facilities and inventory to meet the firm's business
objectives for the area of control. Includes ensuring rollinstock and rollingstock electrical and electronic control and instrumentation
systems and equipment is maintained to the level of reliability, quality and performance required to support a rail operation. The
rollinstock includes locomotives, railcars, wagons, carriages and other vehicles used to support a rail operation. This job family is in

Job Descriptions
supervision.
Transport Rail Transport - Rollingstock TO.RARL.P1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Transport Rail Transport - Rollingstock TO.RARL.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Transport Rail Transport - Rail Operations - TO.RARO.M1,3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
cargo and materials over rail. Includes rail logistics & freight transportation. The Rail Operations focus specializes in rail operations
analysis and reports. Responsibilities include identifying opportunities and enhancements to rail fleet, including fleet size,
utilization, costs, and fuel, ensuring all railcars meet regulatory standards. This job family is in the management level category and
Transport Rail Transport - Rail Operations - TO.RARO.S1-5 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
cargo and materials over rail. Includes rail logistics & freight transportation. The Rail Operations focus specializes in rail operations
analysis and reports. Responsibilities include identifying opportunities and enhancements to rail fleet, including fleet size,
utilization, costs, and fuel, ensuring all railcars meet regulatory standards. This job family is in the support level category and the
Transport Rail Transport - Train Crew - Energy TO.RATC.M3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.

Job Descriptions
cargo and materials over rail. Includes rail logistics & freight transportation. The Train Crew focus specializes in planning,
monitoring, managing, developing, evaluating, deploying and improving train crew (including locomotive drivers) workload and
performance to meet operational demands within area of control. Includes the preparation of employee rosters to ensure passenger
and freight services run smoothly, safely, efficiently and effectively, considering leaves, shifts and unplanned events. May also
include providing operational support for safe and efficient working of trains and locomotive utilization. This job family is in the
supervision.
Transport Rail Transport - Train Crew - Energy TO.RATC.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
cargo and materials over rail. Includes rail logistics & freight transportation. The Train Crew focus specializes in planning,
monitoring, managing, developing, evaluating, deploying and improving train crew (including locomotive drivers) workload and
performance to meet operational demands within area of control. Includes the preparation of employee rosters to ensure passenger
and freight services run smoothly, safely, efficiently and effectively, considering leaves, shifts and unplanned events. May also
include providing operational support for safe and efficient working of trains and locomotive utilization. This job family is in the
Transport Rail Transport - Train Driver - TO.RATD.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
cargo and materials over rail. Includes rail logistics & freight transportation. The Train Driver focus specializes in undertaking
theory and competency based practical training/assessment for the safe and efficient management and operation of trains.
Undertakes and successfully completes Locomotive Driver training modules within the specified time period and applies training to
practical applications within a train operation's environment. This job family is in the support level category and the focus is on
Transport Rail Transport - Rail Track TO.RATM.M1 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Maintenance - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
cargo and materials over rail. Includes rail logistics & freight transportation. The Rail Track Maintenance focus specializes in
ensuring the operational integrity and efficiency of a designated rail infrastructure, location or section. This job family is in the
supervision.
Transport Rail Transport - Rail Track TO.RATM.S1-4 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Maintenance - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
cargo and materials over rail. Includes rail logistics & freight transportation. The Rail Track Maintenance focus specializes in

Job Descriptions
ensuring the operational integrity and efficiency of a designated rail infrastructure, location or section. This job family is in the
Transport Rail Transport - Train Services - TO.RATR.M3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
cargo and materials over rail. Includes rail logistics & freight transportation. The Train Services focus specializes in leading,
coordinating and managing the implementation of business strategies to provide competently trained personnel and improve the
safety and reliability of train services. Works to increase productivity and efficiency of assets, resources and rosters to achieve the
firm's safety standards, operational requirements, transport specifications and commercial objectives. Includes coordinating
investigations of accidents and incidents within designated area when required. This job family is in the management level category
Transport Rail Transport - Train Services - TO.RATR.P1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
cargo and materials over rail. Includes rail logistics & freight transportation. The Train Services focus specializes in leading,
coordinating and managing the implementation of business strategies to provide competently trained personnel and improve the
safety and reliability of train services. Works to increase productivity and efficiency of assets, resources and rosters to achieve the
firm's safety standards, operational requirements, transport specifications and commercial objectives. Includes coordinating
investigations of accidents and incidents within designated area when required. This job family is in the professional level category
collaboration.
Transport Transportation & Storage - Fuel TO.TSFD.S1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Driver - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
The Transportation & Storage Operations area is responsible for technical, professional and/or administrative activities related to the
transportation and storage of energy fuels (e.g. natural gas, petroleum, etc.), energy products, cargo, metals and mineral ore over
land. Includes transportation, storage and related agreements to deliver reserves to the transmission system, as well as trucking
logistics & freight transportation. The Fuel Driver focus specializes in transporting fuel by road in a timely and safe manner.
Responsibilities include following delivery schedules, loading the tank, transporting the fuel to the delivery site, unloading the tank,
handling paperwork and adhering to safety regulations. This job family is in the support level category and the focus is on
Transport Transportation & Storage - TO.TSTS.M3,5 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Transportation & Storage - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
logistics & freight transportation. The Transportation & Storage focus specializes in activities related to the transportation and
storage of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore. Includes transportation, storage

Job Descriptions
and related agreements to deliver reserves to the transmission system. This job family is in the management level category and is
Transport Transportation & Storage - TO.TSTS.P1-3 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Transportation & Storage - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
logistics & freight transportation. The Transportation & Storage focus specializes in activities related to the transportation and
storage of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore. Includes transportation, storage
and related agreements to deliver reserves to the transmission system. This job family is in the professional level category and works
collaboration.
Transport Transport Operations - Other Area - TO.ZZMF.M1-6 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
Operations Multi-Focus - Energy the transportation by road, rail or water of energy fuels (e.g. natural gas, petroleum, etc.), energy products, metals and mineral ore.
The Other Area is reserved for employees who cannot be matched to any other Areas available within a given Function. The Multi-
meet the responsibilities described in any of the focuses in this area. This job family is in the management level category and is
Transport Transport Operations - Other Area - TO.ZZMF.P1-5 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
meet the responsibilities described in any of the focuses in this area. This job family is in the professional level category and works
collaboration.
Transport Transport Operations - Other Area - TO.ZZMF.S1-5 The Transport Operations function is responsible for all technical, professional and administrative activities within a firm related to
meet the responsibilities described in any of the focuses in this area. This job family is in the support level category and the focus is

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Surveying and Rail Surveying.

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application, problem solving, and collaboration.

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employees with similar duties.

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