Name: ________________________________ Instructor: _________________________________

Section:________ Date: ___________

Southwestern University: Using different quality tools, analyze the data and present your conclusions.
CHECK SHEET (based on the open-ended comments HISTOGRAM: Fill out the missing labels and the graphical presentation
from survey forms) below.
Causes of SWU’s poor Number of
Frequency
service
Problems about
complains
Causes of SWU's poor service
IIII  
concession stands
16
Problems about parking IIIII I  
12
Problems about the seats IIIII IIIII IIIII  
8

Frequency
Traffic III   4
Not enough air 0
IIIII I  
conditioning units
s g ts c ts ed um lets ced ers
Too crowded II   a nd rkin sea raffi uni d i i ri h
n
st
p a he T
ing r ow Stad To erp Ot
ut ut t c
Stadium III   sio on oo Ov
ces abo bo diti T
Toilets II   n s a n
t co lem ms r co
u b le ai
Overpriced II  
bo Pro rob gh
Others IIIII I   sa P ou
blem t en
o No
TOTAL    
Pr

Pareto Chart (Overall grade)

Using the data above, completely fill-out the table and label the graphical presentation for Pareto chart below.
Cumulative
Causes of SWU’s poor service Frequency Percentage
Percentage
       
       
       
       
       
       
       
       
       
       
TOTAL 49 100.00%  

Causes of SWU's poor service

16 100.00%
14 90.00%
12 80.00%
Cumulative Percentage

10 70.00%
8 60.00%
6 50.00%
Frequency

4 40.00%
2 30.00%
0 20.00%
10.00%
0.00%

1. After presenting three (3) tools, what should Southwestern University do with the data?__________________________
___________________________________________________________________________________________________
2. Decision point after using the QC tools: ________________________________________________________________
____________________________________________________________________________________________________
Name: ________________________________ Instructor: _________________________________
Section:________ Date: ___________
Cause-Effect/Fishbone/Ishikawa Diagram
A laser printer provides a poor printing quality. Possible reasons could be:
wrong printer settings at the printer low toner status defect heating element dirty transport rolls
poor paper quality machine is overloaded wrong toner type wrong printer options at the pc

Create the Ishikawa diagram and sort these reasons by the categories - Manpower, Material, Method and Machine.
Then, add one more reason of your own idea for each category.

SCATTER DIAGRAMS Analysis

What correlation would you expect between these two variables?
a) Between distance of apartment from city center and monthly rental. __________________________
b) Between cigarette smoked a day and risk of cancer.__________________________
c) Between favourite colour and annual earnings. __________________________
d) Between the weight of 24-carat gold and its value. __________________________
Name: ________________________________ Instructor: _________________________________
Section:________ Date: ___________

(b) There is a ______________ correlation, which means as the _____________ increases, the charge also increases.

(c) Estimated charge for a 4 hour job. ___________