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  • Dialogo

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    carlos 1010mst
    6 views1 page
    Peter contacted IT support because his smartphone keeps shutting off and will not turn back on, even after charging it overnight. He had recently downloaded a new app but the phone was working fine until it shut off. Carlos asked for more details like the type of smartphone and Peter's location to help troubleshoot the issue.

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    Peter contacted IT support because his smartphone keeps shutting off and will not turn back on, even after charging it overnight. He had recently downloaded a new app but the phone was working fine until it shut off. Carlos asked for more details like the type of smartphone and Peter's location to help troubleshoot the issue.

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    © All Rights Reserved
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    6 views1 page

    Dialogo

    Uploaded by

    carlos 1010mst
    Peter contacted IT support because his smartphone keeps shutting off and will not turn back on, even after charging it overnight. He had recently downloaded a new app but the phone was working fine until it shut off. Carlos asked for more details like the type of smartphone and Peter's location to help troubleshoot the issue.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Carlos

    IT World, how may I assist you today?

    Peter

    Hi, I'm having some trouble with my smartphone and I'm not sure what's going on.

    Carlos

    Sure, I'll try my best to help you. What seems to be the issue?

    Peter

    Well, my phone keeps shutting off and I can't seem to turn it back on.

    Carlos

    Have you tried charging it?

    Peter

    Yes, I charged it overnight but it still won't turn on.

    Carlos

    Have you recently downloaded any new apps or made any changes to your phone's settings?

    Peter

    I did download a new app, but it was working fine until my phone shut off.

    Carlos

    Have you tried restarting your phone?

    Peter

    I've tried multiple times, but it still won't turn on.

    Carlos

    Okay, can you tell me what type of smartphone you have and where you're located? We'll do
    our best to help you resolve the issue.

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