The document is a memo from the Sub Divisional Officer of Chand-Da-Qila Sub Division regarding segregation of units charged against a consumer account number. The consumer approached with a complaint that units were wrongly billed. An investigation found the meter reader charged 380 accumulated units in one month when the meter was found, which should have been segregated over 5 months from July 2022 to November 2022. The memo requests segregation of the 380 units over the 5 months and issuance of a revised bill to settle the consumer complaint.
The document is a memo from the Sub Divisional Officer of Chand-Da-Qila Sub Division regarding segregation of units charged against a consumer account number. The consumer approached with a complaint that units were wrongly billed. An investigation found the meter reader charged 380 accumulated units in one month when the meter was found, which should have been segregated over 5 months from July 2022 to November 2022. The memo requests segregation of the 380 units over the 5 months and issuance of a revised bill to settle the consumer complaint.
The document is a memo from the Sub Divisional Officer of Chand-Da-Qila Sub Division regarding segregation of units charged against a consumer account number. The consumer approached with a complaint that units were wrongly billed. An investigation found the meter reader charged 380 accumulated units in one month when the meter was found, which should have been segregated over 5 months from July 2022 to November 2022. The memo requests segregation of the 380 units over the 5 months and issuance of a revised bill to settle the consumer complaint.
TELE: 055-4287151 CHAND-DA-QILA SUB DIVISION GEPCO
www.gepco.com.pk 132 KV LAHORE ROAD GRID STATION NEAR WAPDA TOWN GRW (READING SECTION) MEMO NO.________________/CD-09 DATED._______________
To,
The Revenue Officer
Division No.3 GEPCO Gujranwala
SUB: SEGREGATION OF UNITS AGAINST A/C NO. 11-12136-0572106.
It is submitted that the consumer against above subjected account number approached to this office with written application regarding wrong billing. The meter inspector of this office checked the record and reported that the batch number of the consumer’s reference number has been opened wrong as 11, whereas the account number 0572106 falls in batch number 12. So the meter reader could not locate the meter and he did not charged any unit to the consumer from 07/2022 to 10/2022. Thereafter in billing month 11/2022 he found the meter and charged accumulative units to the consumer i.e. 380 units, this is wrong.
It is therefore requested please segregate 380 units into 5 months, from 07/2022 to 11/2022 as well as issue revised bill to the consumer to settle the complaint.