COMMUNICATION SKILSS TRAINING PROGRAM QUESTIONNAIRE FOR

STAFF PROMOTER

Male Female
Gender

18-25 26-35 36-45 46 and above

Age

Less than 3 years 4-10 years 10 years and above

Working experience

Malay Chinese Indian Others

Ethnicity

SPM Matric/Foundation Diploma Degree Others

Education

1 Strongly Disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly Agree

Questions 1 2 3 4 5
1 I know each of the product’s name and the
functions.
2 I can explain clearly each of the ingredients and the
functions of the product to the customers.
3 I can identify the price of the products which
currently having a promotion.
4 I can attract customers to purchase the products
which currently having the promotion.
5 I can suggest the suitable products to the
customers.
6 I can answer the customer’s questions regarding
the products clearly.
7 I will make sure the customers understood about
the product’s details after I explained its function.
8 I can suggest multiple products that suitable with
customer’s needs to enable them to choose which
the most preferable.
9 I mastered in multiple languages.
10 I can handle the customer professionally without
feeling awkward.