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% P1 Tickets / 30d running AVG

Summary

Description:

Score: 3%

Date: May 27 [arrow up green] . Change: 0 (0.1%)

Frequency: Daily

Direction: Maximize

Unit: %

Run By : Prashanthi Gannavarapu 2021-05-28 15:59:01 Eastern Daylight Time

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Breakdowns

% P1 Tickets / 30d running AVG broken by: Business Service - Top 10 out of 47

Name Score Change%

Firewall Services 33% 0.0%

Identity Management 20% -1.4%

Encryption Project 12% 23.2%

Customer Relationship Management (CRM) 12% -0.8%

Access Management 9% -3.3%

Communication & Collaboration 2% 2.9%

Workspace Platform Enablement 1% -1.5%

Email and Calendaring 1% -2.7%

Customer (External) Management 1% -0.7%

End-User Computing 0% 0.1%

% P1 Tickets / 30d running AVG broken by: Service Owner - Top 10 out of 21

Name Score Change%

Parikshith Dasari 20% -1.4%

Sindhu Gurumurthy 12% -0.8%

Doug DeLucca 6% -3.0%

Scott Walters 1% 6.2%

Joshua Sundquist 1% -0.6%

Dayliz Hernandez 0% 0.0%

Eddie Vazquez 0% 0.0%

Jessica Biesel 0% 0.0%

Marcin Simon 0% 0.0%

Mark Hollingsworth 0% 0.0%

Run By : Prashanthi Gannavarapu 2021-05-28 15:59:01 Eastern Daylight Time