Professional Documents
Culture Documents
KPI
Objective Increase customer satisfaction / loyalty through quality products & services
KPI
Satisfied-customer index
Brand-image index
Customer satisfaction rating (%)
Average time spent on customer relations
Average time from customer contact to sales response
mon customers
Annual sales per customers
Average customer size
Customers per employee
Customer service expense per year
customer satisfaction
Customer invoice accuracy rate
Average lead time for all orders
Order entry accuracy
Delivered in full to customer - by line fill rate or SKU
% of orders delivered on time
% of customer claims
% of product returns
Product damage
Average waiting time for check out
Average value of customer baskets
Average value of private-label
Products in customer baskets
Average weekly sales per store / city / state
ernal customers
Employee absence factor (days lost and absence rate)
Absence due to sick leave
MC issued by government hospitals and panel clinics
MC issued by non-government hospitals and non-panel clinics
Hospitalisation leave factor
Industrial accidents mandays lost factor
stomer service
Customer service policy document
Footfall counts
Car park usage
User opinion (including visitor satisfaction)
Community safety (visitor perception)
Retail crime perception
Visitor postcode data
ve customer service
Usage of electronic links for fund transfer
Usage of electronic links for customer orders