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Republic of the Philippines

CAVITE STATE UNIVERSITY

GENERAL TRIAS CITY CAMPUS
Town Proper, City of General Trias, Cavite, 4107
 (046) 437-0693
cvsugeneraltrias@cvsu.edu.ph

BSHM100: Tourism and Hospitality Quality

Management System
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Chapter III
Management Employee Involvement

Employee involvement can be defined as the direct participation of staff to help an organization
fulfill its mission and meet its objectives by applying their own ideas, expertise, and efforts
towards solving problems and making decisions.

EMPLOYEE INVOLVEMENT
Employee involvement is away of engaging employees at all levels in the thin king processes of
an organization 9% September 80% October 93% November

QUALITY CONTROL CIRCLES

Quality control means how a company measures product quality and improves it if need be.
Quality control can be done in many ways, from testing products, reviewing manufacturing
processes, and creating benchmarks. This is all done to monitor significant variations in a
product.

SAFETY COMMITEES

Safety committee is an organization group that operates within a workplace and is composed of
members from its various departments, including management, frontline workers, and office staff
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OPEN COMMUNICATION

open communication is the ability of anyone, on equal conditions with a transparent relation
between cost and pricing, to get access to and share communication resources on one level to
provide value added services on another level in a layered communication system architecture.

STRUCTURES SUGGESTION SYSTEM

Suggestion Systems provide a two-way communication channel between employees and

management. In this process, management accepts or rejects employee suggestions and in some
cases comments on them.

EMPLOYEE PROBLEM-SOLVING TASK FORCE

Employee problem solving task force a group or committee, usually of experts or specialists,
formed for analyzing, investigating, or solving a specific problem.

CONTINOUS IMPROVEMENT TEAMS

continuous improvement team is actively engaged in defining and implementing projects while
managing the overall process. They are immersed in every aspect of the process and may be an
active leader or participant in a project.

IDEA CAMPAIGN

campaign's idea is the overarching message that underpins all elements of a campaign in order
to resonate with the target audience.

SUGGESTION BOX
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suggestion box is used for collecting slips of paper with input from customers and patrons of a
particular organization. Suggestion boxes may also exist internally, within an organization, such
as means for garnering employee opinion.
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