TEACHER’S GUIDE Fluentize, LLC. Copyright 2021. For use only with license.

Business Etiquette Basics (B1 - B2)

Preview 1
Part 1. Answer for definition of “business etiquette”.
c. Manners and behaviors that are expected within the workplace
Part 2. Teacher’s answers for business etiquette for...
Meeting new people: Shake hands, look the other person in the eye, say “It’s a pleasure
to meet you.” or another polite introduction phrase
Having meetings: Don’t use your phone unless it’s an emergency, make eye contact with
others when listening and speaking, arrive on time to the meetings, dress professionally
Writing emails to others: Write “Hope you’re having a nice week.” or another polite
phrase for greeting, address people politely, use proper grammar, write a polite farewell
Part 3. Parts of speech / prefixes. (1) misunderstanding (2) disrespected (3) uncooperative
Part 4. Definition matching. (1) b (2) c (3) a (4) e (5) d
Part 5. Questions about the image.
The men are shaking hands. People shake hands when meeting someone new and
introducing themselves, when welcoming somebody, or also if they leave a meeting, or
after a negotiation or agreement. It is important to shake hands because it is a sign of
respect (it’s respectful).

Preview 2
Part 1. Choose the correct definitions. (1) c (2) a (3) b (4) b (5) b
Part 2. Write the missing words. (1) tone (2) contact

Viewing Activity
Part 1. Short answers.
(1) Business etiquette is the manners and behaviors that are expected within the
workplace.
(2) Offer a firm handshake when initially meeting someone, show up on time, use
phrases like “please” and “thank you”, make eye contact when speaking, use a friendly
tone, don’t look at or use your smartphone when speaking with someone.
(3) Put your smartphone away during conversations with others.
Part 2. True / False. (1) False (2) False (3) True
Part 3. Video quote. b. in a limited way or not frequently

Post-Viewing 1
Part 1. Vocabulary context usage.
(1) honesty (2) handshake (3) contact (4) tone
Part 2. Prefix / parts of speech. (1) misunderstanding (2) uncooperative (3) disrespected
Part 3. Replace the words and rewrite the sentences.
(1) Business etiquette is a vital part of a productive work environment.
(2) Proper business etiquette includes showing up on time for things.
(3) If you follow the basics of business etiquette, you’ll likely make a strong impression.
TEACHER’S GUIDE Fluentize, LLC. Copyright 2021. For use only with license.
Business Etiquette Basics (B1 - B2)

Post-Viewing 2
Part 1. Matching activity using “Although”. (1) d (2) a (3) e (4) b (5) c
Part 2. Full sentences using “Although”. Answers will vary. Teacher’s answers:
(1) Although I was really sick today, I went to work.
(2) Although I sleep well, I am always tired.
(3) Although I have a car, I prefer to ride my bicycle to work.

Post-Viewing 3
Speaking / Writing Tasks. Answers will vary. Correct students’ speaking mistakes and contribute
your own thoughts to the conversation. Possible answer for the second task:
Virtual video calls: Have the call somewhere that is quiet, have a nice and clean back-
ground, have proper lighting, dress as you would for an in-person meeting
Business lunch: Do not talk with your mouth full, turn your phone on silent during
meetings or put it away, begin eating only after everyone has been served, place a napkin
in your lap, do not consume alcohol (unless it’s culturally acceptable)

Quiz & Review

Part 1. Refer to Preview & Viewing Activity.
Part 2. Vocabulary.
(1) vital: very important
(2) honesty: the quality of being truthful
(3) sparingly: in a limited way or not frequently

Part 3. Vocabulary.
(1) treat (2) show (3) irritate (4) make
Part 4. Grammar. Sentence from the video using although.
Although workplace culture and expectations can vary between companies, the basics of
business etiquette can be used in almost any kind of workplace.
Part 5. Prefixes.
(1) impolite (2) dishonest (3) unlikely (4) unexpected (5) mistreat