TABLE OF CONTENTS

Preface CHAPTER 1 INTRODUCTION

1.1 Background Information 1.2 Statement of the Problem 1.3 Study Objectives 1.4 Scope of the Study 1.5 Implications of the Study

1 1 2 2 3

CHAPTER 2 LITERATURE REVIEW

2.1 Information Technology Implementation 2.2 Concept of Outsourcing 2.2.1 Outsourcing Jargons Simplified 2.2.2 Outsourcing Lifecycle 2.2.3 Outsourcing Matrix 2.2.4 7 Soft Cs of Outsourcing Matrix 2.3 Strategic Analysis Outsourcing 2.3.1 Environmental Analysis 2.3.2 Internal Appraisal 2.3.3 Strategic Resource Areas 2.4 Current Market Opinions

4 5 7 8 9 10 11 11 14 17 22

CHAPTER 3 METHODOLOGY
3.1 Research Design 3.1.1 Survey Method for data collection 3.1.2 Design of Questionnaire 3.1.3 Questionnaire Distribution List 3.1.4 Pilot Test 3.2 Data Collection 3.2.1 Questionnaire Data Collection 3.2.2 Data Validation 3.2.3 Data Interpretation 3.3 Method of Analysis

25 25 26 28 29 29 30 30 30 30

CHAPTER 4 ANALYSIS
4.1 Data Source 4.1.1 Questionnaire Method 4.1.1.1 Participant Profile 4.1.1.2 Response Rate 4.1.2 2006 Global IT Outsourcing Study Report 4.2 Data Presentation and Analysis 4.2.1 Buyer Outsourcing Investment Plans 4.2.2 Buyer Spending Plans Area wise 4.2.3 Rationale for Outsourcing 4.2.4 Buyers benefits from Outsourcing model 4.2.5 Outsourcing Challenges

32 32 32 32 33 33 33 34 35 35 36

4.2.6 Outsourcing Risks Buyer Concerns 4.2.7 Outsourcing Risks Vendor Concerns 4.2.8 Top Outsourcing Risk factors Buyer viewpoint 4.2.9 Top Outsourcing Risk factors Vendor viewpoint 4.2.10 Buyers Satisfaction with Outsourcing model 4.3 Findings and Results

38 39 40 41 42 43

CHAPTER 5 PROPOSED STRATEGIES

5.1 Related Strategic Resource Areas 5.1.1 Managing People 5.1.1.1 Managing People Buyer and Vendor perspective 5.1.2 Managing Information 5.1.2.1 Managing Information Buyer and Vendor perspective 5.1.3 Managing Finance 5.1.3.1 Managing People Buyer and Vendor perspective 5.1.4 Managing Technology 5.1.4.1 Managing Technology Buyer and Vendor perspective 5.2 Proposed Strategic Model 5.2.1 Model Definition 5.2.2 How this model works? 5.2.2.1 Development Decision matrix

46 46 32 48 48 49 49 50 50 50 52 54

CHAPTER 6 CONCLUSIONS
6.1 Summary 6.1.1 Outsourcing Current Market Opinion 6.1.2 Outsourcing Analysis of data 6.1.3 Strategic Decision Outsourcing or In-house development 6.2 Recommendations

56 56 57 58 58

APPENDIX A - PROJECT PROPOSAL

A1. Scope/Rationale of Project A2. Methodology A3. Data Sources A4. Aspects of MBA Syllabus Used A5. Proposed Structure for Project Document A6. Project Roadmap/Schedule

60 61 62 62 62 64

APPENDIX B - QUESTIONNAIRE
Questionnaire Cover page Questionnaire

66 67 75

BIBLIOGRAPHY