NOMAD ™ 30 Pocket Reader

User Guide

hidglobal.com
Copyright
© 2020 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
This document may not be reproduced, disseminated or republished in any form without the
prior written permission of HID Global Corporation. Specifications are subject to change
without prior notice.
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Trademarks
HID GLOBAL, HID, the HID Brick logo, the Chain Design, DigitalPersona, and NOMAD are
trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the
US and other countries and may not be used without permission. All other trademarks,
service marks, and product or service names are trademarks or registered trademarks of their
respective owners.

Contact
For offices around the world, see www.hidglobal.com/contact/corporate-offices.

Customer Support
For general inquiries, you can contact Customer Support by email at cmcc@crossmatch.com.
Customer Support is also available by telephone Monday through Friday from 8 a.m. to 6 p.m.
Eastern Time (U.S. & Canada) using the following phone numbers:
Toll Free (United States): 1-866-276-7761
International: 1-561-622-9210
Fax: 1-561-622-8769
Be prepared to provide the following information when you contact Customer Support:
 Company name and contact person
 Product serial number
 Configuration information about your computer or device
 Error messages or related log files

Technical Support
You can request technical support by email or from the website.
To open a technical support case by email, send a message to
customersupport@crossmatch.com and include your company name, software version(s),
and a description of the issue.
To open a technical support case from the website, complete the form at
http://www.hidglobal.com/crossmatch/support.
After submitting the email request or website form, you will receive an automated email reply
that references a case number. When you reply to the automated email, the correspondence
will be logged in your case record.
After a request has been submitted, a technician will contact you to begin the troubleshooting
process.

NOMAD™ 30 Pocket Reader User Guide 2

Introduction ................................................................................................................................................................. 4
Specifications .............................................................................................................................................................. 5
Using the NOMAD 30 Pocket Reader ................................................................................................................ 6
Tips for capturing fingerprints ......................................................................................................................... 6
Capture a fingerprint ........................................................................................................................................... 6
Troubleshooting ................................................................................................................................................. 6
Power management.................................................................................................................................................. 7
Safety and handling .................................................................................................................................................. 7
Cleaning and sanitizing ........................................................................................................................................... 7
Accessories and replacement items................................................................................................................... 8
Legal notices ............................................................................................................................................................... 9
FCC Statement ....................................................................................................................................................... 9
CE ................................................................................................................................................................................ 9
WEEE Directive ...................................................................................................................................................... 9
Warranty ..................................................................................................................................................................... 10

NOMAD™ 30 Pocket Reader User Guide 3

Introduction
The NOMAD™ 30 Pocket Reader is a PIV-certified, FAP 30 single fingerprint capture device
for use on Android, Windows, and iOS operating systems.
The NOMAD draws power from the smartphone, tablet, or computer it is connected to and
therefore does not require charging.

Figure 1 - NOMAD 30 Pocket Reader connected to Android devices

The NOMAD has a USB 2.0 TYPE-C receptacle. The appropriate cable is included with your
NOMAD 30 Pocket Reader purchase. Replacement cables must be purchased from HID to
ensure that the NOMAD will work as expected.
The SDKs available for developing NOMAD 30 applications are listed in the Specifications
section.

NOMAD™ 30 Pocket Reader User Guide 4

Specifications
Specifications for the NOMAD 30 Pocket Reader are listed in the following table.

Dimensions (H x W x D) 3.7” x 1.7“ x 0.3” (95 mm x 45 mm x 8.5 mm)

Weight 95 grams

Interface USB 2.0

Power supply USB

Temperature Range Operating temp: 14°F - 122°F (–10°C to 50°C)

Storage temp: -4°F - 140°F (–20°C to 60°C)

Humidity Range 10% to 90% non-condensing

Scanning Area 0.7” x 1” (20.3 mm x 25.4 mm)

Image Size (W x L) 1.6” x 1.5” (40.6 mm x 38.1 mm)

Image Resolution 400 x 500 pixels (500 dpi)

Capture Grayscale 8-bit

Image Grayscale 256 grayscales

Ingress Protection (IP) IP65 bezel and platen

IP54 overall device

Certifications PIV (FAP 30), UL recognized, RoHS

Operating System (OS) Windows® 7+, Android™ 4+, iOS 12+

Support

Hardware Support Mobile Phones, Wi-Fi Devices, and Tablets

Hardware Revision A supports Android and Windows operating systems
Hardware Revision 2 supports Android, iOS, and Windows operating
systems

SDK (included) HID NOMAD 30 SDK for Android

HID NOMAD 30 SDK for iOS
HID DigitalPersona Biometric SDK for Linux
HID DigitalPersona Biometric SDK for Windows

Compatible Software HID Integrale™ Mobile Biometric

HID Commander

NOMAD™ 30 Pocket Reader User Guide 5

Using the NOMAD 30 Pocket Reader
After it is connected to a mobile device or computer and receiving power, the NOMAD 30
Pocket Reader provides visible and haptic cues for ease of use.
When the NOMAD is ready to capture a fingerprint, blue LED lights illuminate on both sides
of the sensor (referred to as “landing lights” – see Figure 2).
During a capture, the LED lights turn off and the device vibrates briefly when the fingerprint
image quality is good (typically 1 to 2 seconds). Note: The vibration feature is not active when
used with iOS devices.

Bezel

LED landing lights

Figure 2 – Bezel and LED landing lights on the NOMAD

Tips for capturing fingerprints

A subject’s finger must be touching the bezel of the NOMAD 30 Pocket Reader in order for a
fingerprint image to be captured (see bezel area in Figure 2).
Make sure that subjects touch the sensor with the pad of their finger, not the tip. The most
details (minutiae) occur about midway between the first joint and the tip of the finger.
Good ergonomics in the positioning of the fingerprint reader can significantly improve the
quality of fingerprint scans. Be sure that the reader is positioned in a way that is convenient
for subjects to touch properly, such that the large area of the pad of the finger is captured.

Capture a fingerprint
1. To capture a fingerprint, have the subject place the pad of the finger on the sensor using
light pressure. Note: Pressing too hard can potentially damage the sensor.
2. Make sure the finger is touching the bezel and have the subject hold the finger in place
until the landing lights turn off and the reader vibrates (if applicable), indicating that the
print was captured.

Troubleshooting
• Fingerprint image is too light - An image that is too light can occur when a finger is very
dry. To remedy this, have the subject apply moisturizer. If moisturizer is not available,
have the subject touch the forehead in case enough natural oil is present on the skin.

• Fingerprint image is too dark - An image that is too dark can occur when a finger is wet or
excess oil is present. To remedy this, have the subject wash hands with soap to remove
excess oil and then dry thoroughly.

NOMAD™ 30 Pocket Reader User Guide 6

Power management
When a smartphone, tablet, or laptop is powered on or in sleep mode, a connected NOMAD
30 Pocket Reader can draw a small amount of power from it. When the NOMAD is not in use,
you should always disconnect it from the smartphone, tablet, or laptop to preserve battery
life.

Safety and handling

To prevent the sensor from scratches or other damage, always keep the NOMAD in a
protective case or covering when not in use.

If you need to remove the NOMAD from the case, disconnect the
cable and then push up from the bottom of the case when possible.

To finish removing it from the case, grip the device

from the sides only.

Important! Do not touch or squeeze the sensor

when removing the NOMAD from or returning it to
a case.

Cleaning and sanitizing

The NOMAD 30 Pocket Reader sensor can be cleaned gently with a microfiber cloth.
You can sanitize the NOMAD using alcohol pads with 60% to 80% alcohol or by using a
disinfecting wipe.
Instructions for using a disinfectant
1. If using a disinfecting wipe, wipe the surface of the platen and other parts of the device.
You can also apply a disinfectant to a microfiber cloth and then use the cloth to wipe the
platen and device.
Important! Do not spray liquids directly onto a device or sensor.
2. Allow the disinfectant to stand for the allotted time recommended by the manufacturer.
For example, the recommended wait time is 4 minutes when using a Clorox Disinfecting
Wipe.
3. Clean any excess moisture from the NOMAD using a dry, soft microfiber cloth.

NOMAD™ 30 Pocket Reader User Guide 7

Accessories and replacement items
You can purchase accessories and replacement cables for your NOMAD 30 Pocket Reader
from HID by email (Sales.Support@CrossMatch.com) or phone (561-622-1650). For additional
contact information, see page 2.

Table 1. Accessory part numbers for the NOMAD 30 Pocket Reader

Part Number Item Description

900473-01 NOMAD 30 POCKET READER FLIP CASE

900473-02 NOMAD 30 POCKET READER FOLIO with ADHESIVE

900473-03 NOMAD 30 POCKET READER FOLIO with VELCRO

Table 2 lists replacement cables for NOMAD 30 Pocket Reader Revision A (serial numbers
beginning with 7360).
Table 3 lists replacement cables for NOMAD 30 Pocket Reader Revision 2 (serial numbers
beginning with 7362).

Table 2. Replacement cable part numbers for NOMAD 30 Pocket Reader Revision A

Part Number Item Description

122291 USB C 2.0 MALE to MALE SHIELDED CABLE, 1.0 M (RoHS)

122292 USB A 2.0 MALE to C MALE SHIELDED 56K Rd CABLE, 1.0 M (RoHS)

122293 USB C MALE (STRAIGHT) to USB C MALE (STRAIGHT) CABLE, 1.0 M

122294 USB C MALE (STRAIGHT) to USB C MALE (STRAIGHT) CABLE, 0.5 M

122295 USB C MALE (STRAIGHT) to MICRO USB OTG MALE (STRAIGHT) CABLE,
0.5 M

122296 USB C MALE (STRAIGHT) to USB C MALE (L-BEND) CABLE, 0.25 M

122298 USB C MALE (STRAIGHT) to MICRO USB OTG (L-BEND, RIGHT) CABLE,
0.25 M

122304 USB C MALE (STRAIGHT) to MICRO USB MALE (LEFT BEND) CABLE, 25 M
(RoHS)

122299 USB C MALE (STRAIGHT) to USB 2.0 A MALE (STRAIGHT) CABLE, 1.5 M

122283 USB A to MINI B CABLE, BLACK, 1.8 M

NOMAD™ 30 Pocket Reader User Guide 8

Table 3. Replacement cable part numbers for NOMAD 30 Pocket Reader Revision 2

Part Number Item Description

801272 USB A to USB C CABLE, 1.25 M

801267 USB C to LIGHTNING (C78-USBH) CABLE, 0.5 M

801266 USB C to LIGHTNING (C78-USBH), RIGHT ANGLE with FERRITE CABLE

(RoHS), 0.25 M

122319 USB C to USB MICRO-B, RIGHT ANGLE CABLE, 0.25 M

122320 USB C to USB MICRO-B, STRAIGHT CABLE (RoHS), 0.5 M

122321 USB C to USB C, RIGHT ANGLE CABLE (RoHS), 0.25 M

122322 USB C to USB C, STRAIGHT CABLE (RoHS), 0.5 M

Legal notices
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

CE
This device complies with the mandatory European marking to indicate conformity with the
essential health and safety requirements set out in European Directives. Declaration of
Conformities can be obtained from HID.

WEEE Directive
In the European Union, the Waste Electrical and Electronic Equipment
Directive (WEEE) symbol on the product label indicates that this product
should not be disposed of with household waste. It should be deposited at an
appropriate facility to enable recovery and recycling. More information about
HID products can be found at the link below.
https://www.hidglobal.com/certifications

NOMAD™ 30 Pocket Reader User Guide 9

Warranty

END USER LIMITED WARRANTY AND WARRANTY SERVICE

Nomad™ 30 Pocket Reader
The warranties provided by Cross Match Technologies, Inc. (“Crossmatch”) hereunder apply only to the Nomad™
30 Pocket Reader hardware (“Hardware”) You originally purchased from Crossmatch or an authorized Crossmatch
partner for your personal or business use, and not for resale. Your Hardware you purchased may include embedded
software, printed material, and online or electronic documentation (“Software Product”). The Software Product is
licensed, not sold, as set forth in the accompanying End User License Agreement in the installation screen, or in a
Docs folder.
Limited Warranty. Crossmatch represents that the Hardware (except any Software Product) will be free from defects
in the workmanship for a period of one (1) year from the date of purchase (the “Hardware Warranty Period”). If you
discover a defect covered under this limited warranty, Crossmatch's sole obligation, and your exclusive remedy, shall
be, at Crossmatch’s option, either (a) to return the price paid, if any; or (b) to replace the Hardware using new or
remanufactured components. Any replacement of the Hardware will be warranted for the remainder of the original
Hardware Warranty Period.
The limited warranty granted above shall be null and void if failure or defects relating to the Hardware has resulted
from acts of God, accident, viruses, worms and other such harmful code, abuse, misuse, mishandling, excessive wear
and tear, misapplication, use of corrosive, abrasive or improper cleaning materials, improper modifications or
activities intended to circumvent the security processes incorporated in the Hardware, or for causes unrelated to defects
in the Hardware. This warranty also does not apply to any product with an altered or defaced serial number.
Unauthorized opening of the Hardware case automatically voids any warranty.
Warranty Service. To obtain your remedy under this warranty you must deliver the defective product and the original
sales receipt to the place of purchase. For purchases made directly from Crossmatch, you must first contact Crossmatch
Customer Service and obtain a Return Merchandise Authorization (“RMA”) number before returning the product to
Crossmatch. You must pre-pay shipping charges to return the product to Crossmatch and insure the shipment or accept
the risk of loss or damage during shipment. Crossmatch shall not be responsible for any returned product that is not
packaged properly or is returned without a valid and visible RMA number.
Disclaimers of Warranty. EXCEPT FOR THE LIMITED WARRANTY ABOVE, CROSSMATCH AND ITS
SUPPLIERS, DISTRIBUTORS OR RESELLERS MAKE NO OTHER EXPRESS OR IMPLIED WARRANTIES,
AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPECIFICALLY DISCLAIM ALL WARRANTIES
OF EVERY TYPE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, AND
NON-INFRINGEMENT OF THIRD PARTY RIGHTS. CROSSMATCH AND ITS SUPPLIERS, DISTRIBUTORS
OR RESELLERS DO NOT GUARANTEE THAT THE CROSSMATCH HARDWARE WILL MEET YOUR
REQUIREMENTS OR ALL REQUIREMENTS OF THE SOFTWARE OR HARDWARE WITH WHICH THEY
INTERACT AND THE ENTIRE RISK OF ACCURACY AND SATISFACTORY PERFORMANCE IS WITH
YOU. CROSSMATCH DOES NOT WARRANT THAT USE OF THE CROSSMATCH HARDWARE WILL BE
UNINTERRUPTED OR ERROR FREE. IF SUCH DISCLAIMER OF AN IMPLIED WARRANTY IS NOT
PERMITTED BY LAW, THE DURATION OF SUCH IMPLIED WARRANTY IS LIMITED TO NINETY (90)
DAYS FROM THE DATE OF PURCHASE. SOME JURISDICTIONS DO NOT ALLOW SUCH EXCLUSIONS
OR LIMITATIONS, SO THEY MAY NOT APPLY TO YOU. THESE LIMITED WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
JURISDICTION TO JURISDICTION.
LIMITATION OF LIABILITY; EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, IN NO EVENT SHALL CROSSMATCH AND ITS SUPPLIERS, DISTRIBUTORS OR
RESELLERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT,
PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER IN TORT, PRODUCT LIABILITY
AND/OR NEGLIGENCE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS
PROFITS, GOODWILL, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA,
PRIVACY OR CONFIDENTIALITY, BREACH OF SECURITY SYSTEMS OR ANY OTHER PECUNIARY

NOMAD™ 30 Pocket Reader User Guide 10

LOSS) ARISING OUT OF OR RELATING IN ANY WAY TO, THE USE OF, OR INABILITY TO USE THE
CROSSMATCH HARDWARE, EVEN IF CROSSMATCH AND ITS SUPPLIERS, DISTRIBUTORS OR
RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN ANY
CASE, CROSSMATCH'S ENTIRE LIABILITY TO YOU HEREUNDER SHALL BE LIMITED TO THE
AMOUNT ACTUALLY PAID BY YOU FOR THE CROSSMATCH HARDWARE, OR FIVE DOLLARS
(US$5.00), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT PERMIT THESE EXCLUSIONS OR
LIMITATIONS, SO SUCH EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
Hazardous Use. The Hardware is not designed, made, or intended for use in an application where failure, malfunction
or inaccuracy of the Hardware may cause death, serious bodily injury, including, without limitation, medical
equipment, nuclear facilities, aircraft operation, air traffic control, life support. Any such use is prohibited. You agree
that neither Crossmatch nor its suppliers, distributors or resellers will be liable, in whole or in part, for any claims,
losses, costs or damages arising out of or in connection with the use and performance of the Hardware in such
applications. If you use the Hardware for such applications you agree to indemnify, defend and hold Crossmatch
harmless from all claims, actions, losses, liabilities, damages, costs and expenses (including attorney fees) arising out
of or relating to such prohibited uses.

NOMAD™ 30 Pocket Reader User Guide 11