SHS

Organization and
Management
Quarter 1 – Module 2:
Functions, Roles, & Skills of a Manager

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Organization and Management – Grade 11

Quarter 1 – Module 2: Functions, Roles, and Skills of a Manager

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ownership over them.

Regional Director: Gilbert T. Sadsad

Assistant Regional Director: Jessie L. Amin

Development Team of the Module

Writer: Glenda C. Bas

Editors: Elsa B. Regalado
Meriam L. Camila
Jinky A. Villareal
Reviewer: Jinky A. Villareal
Illustrator: Ryan B. Cerillo
Layout Artist: Glenda C. Bas
Cover Art: Jed Adra

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 FUNCTIONS, ROLES, AND SKILLS
OF A MANAGER

This explains the various functions of a manager which oftentimes

seem to be unclear and in particular it gives description about the roles and
skills of a manager.

The following are the things you are going to learn after the lesson:

• identify the difference of function from a role of a manager; and

• examine the different skills a manager must possess.

Below are words that will help you

understand as you got through the
discussion

Manager – is a person who fulfills the fundamental managerial functions such

as planning, organizing, staffing, directing and controlling.

Figurehead – is the head or chief of an organization or entity, a person with

authority.

Liaison – is a person who helps organizations or groups to work together and

provide information to each other.

Entrepreneur – is a person who is innovative, generates new ideas, solves

problems and a risk-taker.

Resource allocator – is a person who allocates funds, personnel and other

resources in the organization who are in great need.

Are you ready? Let’s get started!

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Let’s see how far you know by simply answering the questions below.

Pretest:

Direction: Read carefully and encircle the letter you

choose from the given option.

1. A person who fulfills the fundamental managerial functions (planning, organizing,

staffing, directing and controlling) in the organization.
A. Manager B. Entrepreneur C. Leader D. Negotiator

2. They are responsible for planning and do strategic decisions.

A. Supervisory Management C. Functional Manager
B. Top Management D. Middle Management

3. The manager who regularly seeks out information and evaluates his team both
their productivity and well-being.
A. Disseminator B. Manager C. Leader D. Monitor

4. A certain role of a manager where people look up to the manager as a person

with authority.
A. Manager B. Negotiator C. Figurehead D. Leader

5. The manager takes charge when an organization or team hits an unexpected

roadblock.
A. Resource Allocator C. Disseminator
B. Disturbance-Handler D. Spokesperson

6. A manager’s skill/s that can value and celebrate differences, build rapport, form
alliances, and negotiate affectively.
A. Collaboration Skills C. Management & Leadership Skills
B. Communication Skills D. Finance Skills

7. This skill sets priorities, delegates, motivate and develops people; coaches them
to become productive and top performers in the organization.
A. Collaboration Skills C. Management & Leadership Skills
B. Communication Skills D. Finance Skills

How did you find the test? Don’t

worry if you got a low score. This
means that there are more things that
you can learn from this module. So,
take it easy. Learning is fun…now turn
to the next page…

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 Do you know?... Before you go through
the lesson, perform first the activity
below.

Activity #1 – Picture Analysis (Function of a Manager)

Guide questions:

1. What do you think is the job of the

one in the picture?
2. Enumerate the things that he do?
3. What does he need to possess to be
efficient in his job?

__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________

Now understand this…

The Functions, Roles, and Skills
of a Manager

A manager does not just sit in one corner and let his
employees perform the entire task. He does not just watch
his employees fail but rather help them out. He puts on his
many hats, at times a consultant, negotiator, liaison officer,
an analyst and even an entrepreneur. Manager is
described as a person who fulfills the fundamental
managerial functions such as planning, organizing, manning, directing
and controlling (Business Encyclopedia, 1995).

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 Functions of managers are viewed depending on what criterion is used. The
most often referred criterion is based on the position of manager in the organization’s
structure, where he can greatly exercise his function.

Managers occupy the highest position in

TOP MANAGEMENT
the organization. They are responsible in
Executive Managers strategic planning and decision making.
Examples: CEO, President

They are managers of departments,

division heads and other functional
MIDDLE MANAGEMENT
departments. They are responsible in the
Department Managers operation and tactical planning, then pass
them to the first-line management for
implementation.

This includes supervisors of production

FIRST- LINE MANAGEMENT divisions (that is, foremen and brigadiers)
responsible for the implementation of
Supervisory Managers decisions and who have direct control of
tasks realization’s process.

In another criterion, a manager is viewed in terms of his job description.

When this criterion is taken into consideration, then we could mark managers as:

a.) functional managers – responsible for one kind of activity in a given business
organization (e.g. production, marketing, selling or finance).

b.) overall managers – supervising complicated unit like enterprise, branch

establishment or separate department and responsible for whole economic activity
unit (i.e. production, marketing, selling or finance)

Very good learner…Now, try the next activity…

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Activity #2 – Managerial Role Crossword

Direction: Find and highlight the following managerial roles and skills in the box.
Words are listed below.

Figurehead Leader Liaison

Spokesperson Entrepreneur Monitor
Collaboration Skill Finance Skill Negotiator
Disseminator Disturbance-Handler Resource Allocator

L A R K U R E I R U E F I N A N C E S K I L L
E M U A R E S O U R C E A L L O C A T O R F E
A L L E R D T R I E D N E D B O S S E U D F F
D U E Y U I A K E E P E R O R D L E E T L I I
E D R E N E G O T I A T O R I L A N L L I C G
R E D O N A T E C R E W M A N E E D R A A E U
S R M E N T O R D E V E L O P R U D E Y I R R
C O A C H E S A S P O K E S P E R S O N S E E
C O L L A B O R A T I O N S K I L L N S O A H
R D I S S E M I N A T O R G R A N T M A N N E
E R N E G M I N V E N T O R F I N A N C E M A
E A D I S T U R B A N C E H A N D L E R F O D
R I S K T A K E R E U I F R I E N D S U S E S

Did you find all the managerial roles in the

box?
If so, well that’s great for you are about to
understand further those managerial roles listed
above that must be possessed by a manager.
Aside from the roles, managers also need to
develop the different skills of a competent
manager.

According to Henry Mintzberg (Sheldrake, 1998) there are ten (10) roles that
a manager performs and they are grouped into three categories:

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 * Monitor
* Figurehead
Informational Interpersonal * Disseminator
* Leader
Roles Roles * Spokesperson
* Liaison

Decision
Roles
* Entrepreneur
* Disturbance-Handler
* Negotiator
* Resource Allocator
Mintzberg's
Management Roles

Read this!

CATEGORY MANAGER’S ROLE

INTERPERSONAL
(In this category, the
manager provides
information and ideas to the
employees)
Figurehead.
The manager has the social, ceremonial and legal
responsibilities. The manager is expected to be a source of
inspiration. People look up to the manager as a person with
authority.
Leader.
The manager provides leadership for the team, for the
department or perhaps for the entire organization; and it’s
where he/she manages the performance and responsibilities of
everyone in the group.

Liaison.
Managers must communicate with internal and external
contacts. They need to be able to network effectively on behalf
of the organization.

INFORMATIONAL
(The managerial roles in this
category involve processing
information)
Monitor.
The manager regularly seeks out information related to the
organization and industry, looking for relevant changes in the
environment. He/she also monitors the team, in terms of both
their productivity, and their well-being.
Disseminator.
This is where the manager communicates potentially useful
information to his/her colleagues and team.

Spokesperson.
Managers represent and speak for their organization. In this
role, they are responsible for transmitting information about the
organization and its goals to the people outside it.

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 Entrepreneur.
Manager creates and control change within the organization.
This means solving problems, generating new ideas, and
implementing them.
Disturbance-Handler.
DECISIONAL When an organization or team hits an unexpected roadblock, it
(The managerial roles in this is the manager who must take charge. They also need to help
category involve using mediate disputes within it.
information) Negotiator.
They may be needed to take part in, and direct, important
negotiations within their team, department, or organization.
Resource Allocator.
A manager also needs to determine where organizational
resources are best applied. This involves allocating funding, as
well as assigning staff and other organizational resources.

A manager ideally has to be always equipped with the

following Skills:

Management & Leadership Skills. These skills refer to setting priorities,

delegating, motivating and developing the people under him/her; coach them to
become top performers and communicates objectives and goals.

Communication Skills. A skill across the point, it creates a compelling

presentation to support company goals and get buy-in for ideas, inspires others to
achieve better results and demonstrate emotional intelligence.

Collaboration Skills. Can value and celebrate differences, build rapport,

form alliances and negotiate effectively.

Critical Thinking Skills. Skill needed to approach problem solving logically,

research options, avoid biases and focuses on meaningful data to draw the right
conclusions – even under pressure.

Finance Skills. Skill in weighing financial or budgetary implications of his/her

decisions – including the ability to build a sound budget and formulate reasonable
forecasts.

Project Management Skills. Skill to grasp the scope and objectives of

projects, recognize the roles and responsibilities of others, use Project Management
tools to stay on track and become an effective member of a cross-functional team.

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 Let’s see what have you learned…

Practice Task 1

Identify what the statements are referring to and choose your

answer from the given options by matching column A with
column B.

Column A Column B
1. They are responsible for planning and
A. Collaboration Skills
strategic decisions.
2. A person who fulfills the managerial B. Resource Allocator
functions.
C. Top Management
3. The manager as a person with authority
and legal responsibilities. D. Management and Leadership
Skills
4. The manager communicates useful
information to his/her team. E. Manager
5. The person determines where
F. Figurehead
organizational resources are best applied
such as fund allocation.
G. Disseminator
6. One who can value and celebrate
differences, build rapport and alliances. H. Communication Skills

7. This skill refers to delegating, motivating

and developing people to become top
performers.

You’re doing great, let’s try some more!

Practice Task 2

From the pictures below, identify the different roles and skills of a manager.
Write your answer in the space provided for.

N_G_T_A_O_ _ I_U_ _H_ _ D

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 1. _____________ 2. ______________
S_O_E_P_R_O_ DI_S_M_ _AT_R

3. _______________ 4. _______________

E_ _R_PR_N_ _R
_ON_T_R

5. _____________ 6. _________________

CO_M_N_C_T_ON S_I_L_ P_O_E_T M_NA_E_ENT SKI_L

7. _______________________ 8. ____________________________

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 MA_AGE_E_T AND
C_LL_BO_A_I_N SK_L_S
L_A_ER_H_P S_IL_S

9. _______________________ 10. _________________________

Good job learner! You are now about to

complete the module by answering the
final test prepared for you. Good luck!

Direction: Encircle the letter from the given options that identify the statement given
in each number.

1. As a manager, he/she solves problems, innovates, and generates new ideas.

A. Leader B. Entrepreneur C. Negotiator D. Monitor

2. Responsible for one kind of activity in given business organization (e.g.

production, marketing, selling, or finance.)
A. Functional Manager C. Over-all Manager
B. First-line Manager D. Top Manager

3. A role of a manager where he takes charge when team hits unexpected

roadblock.
A. Monitor C. Negotiator
B. Disseminator D. Disturbance-Handler

4. The Manager who regularly checks and monitors his/her team’s productivity and
performance.
A. Monitor C. Negotiator
B. Disseminator D. Disturbance-Handler

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5. A person who fulfills the fundamental managerial functions (planning, organizing,
staffing, directing and controlling) in the organization.
A. Entrepreneur B. Manager C. Leader D. Negotiator

6. This skill refers to setting priorities, delegating, motivating and developing people;
coaching them to become productive and top performers in the organization.
A. Collaboration Skills C. Project Management Skills
B. Communication Skills D. Management & Leadership Skills

7. This involves allocating funding, as well as assigning staff and other organizational
resources.
A. Entrepreneur C. Spokesperson
B. Resource Allocator D. Disturbance-Handler

8. The manager who is responsible for transmitting information about the

organization and its goals to the people outside it.
A. Negotiator C. Spokesperson
B. Liaison D. Disseminator

9. The skill in weighing financial or budgetary implications of his/her decisions,

building sound budget and formulating reasonable forecasts.
A. Critical Thinking Skills C. Collaboration Skills
B. Finance Skills D. Project Management Skills

10. A managerial skill that can value and celebrate differences, build rapport, form
alliances, and negotiate affectively.
A. Collaboration Skills C. Management & Leadership Skills
B. Communication Skills D. Finance Skills

Additional Activity:

1. Conduct an interview of a certain manager in your area. Ask the following:

a. Years of service in the company or organization.
b. How does he/she manage the company?

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Pretest:
1. A 3. D 5. B 7. C
2. B 4. C 6. A

Learning Activity 1
Criteria for Rubrics:
5pts - brief with clear and complete thoughts/idea
4pts - brief with clear thoughts/idea
3pts - with ideas but not direct to its main point
2pts - not concise idea
Learning Activity 2

L A R K U R E I R U E F I N A N C E S K I L L
E M U A R E S O U R C E A L L O C A T O R F E
A L L E R D T R I E D N E D B O S S E U D F F
D U E Y U I A K E E P E R O R D L E E T L I I
E D R E N E G O T I A T O R I L A N L L I C G
R E D O N A T E C R E W M A N E E D R A A E U
S R M E N T O R D E V E L O P R U D E Y I R R
C O A C H E S A S P O K E S P E R S O N S E E
C O L L A B O R A T I O N S K I L L N S O A H
R D I S S E M I N A T O R G R A N T M A N N E
E R N E G M I N V E N T O R F I N A N C E M A
E A D I S T U R B A N C E H A N D L E R F O D
R I S K T A K E R E U I F R I E N D S U S E S

Practice Task 1
1. They are responsible for planning &
A. Collaboration Skills
strategic decisions.
2. A person who fulfills the managerial B. Resource Allocator
functions.
C. Top Management
3. The manager as person with authority and
legal responsibilities. D. Management and Leadership
Skills
4. The manager communicates useful
information to his/her team. E. Manager
5. Determines where organizational resources
F. Figurehead
are best applied such as fund allocation.

6. Can value and celebrate differences, build G. Communication Skills

rapport and alliances.
D. Disseminator
7. The skills referring to delegating,
motivating and developing people to become 14
top performers.
Practice Task 2

1. Negotiator 6. Entrepreneur
2. Figurehead 7. Communication Skills
3. Spokesperson 8. Project Management Skills
4. Disseminator 9. Collaboration Skills
5. Monitor 10. Management & Leadership Skills

Post Test
1. B 6. D
2. A 7. B
3. D 8. C
4. A 9. B
5. B 10.A

Reference:

Samar, Gregorio L. et al. (2016) Introduction to Organization and Management. Hunt

Publishing Center, 16-20.

Thank you learner…

Keep Safe…

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