IBS 303: Management Information

Systems

Ibrahim Osman Adam, CA, PhD

&
Muftawu Dzang Alhassan, MPhil School of Business
SDD - UBIDS
LECTURE 1: Information Systems and
People

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 Learning objectives
i. Compare the terms data, information, and
knowledge.
ii. Characteristics of valuable information.
iii. Distinguish between IS and IT
iv. Components of IS.
v. Role of IS in organizations
vi. MIS research areas.
vii. Promise, perils and ethical issues.
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 Nature of information
• Data
• Information
• Knowledge

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 Information value
• Timeliness
• Accuracy
• Completeness

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 IT and IS
• IT = hardware + software + telecommunications
• IS = IT + people + processes

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 IS components
• People
• Technology
• Processes
• Data

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 1. People
• Leaders
• Managers and staff
• Information technology team
• User-generated content

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 2. Technology
• Hardware
• Software
• Telecommunications

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 3. Processes
• Set of activities to achieve task
• Business process management

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 4. Data
• Raw ingredient for every
information system

• Converted into digital

format, integrated and
shared across systems

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 IS in action
• Talented kids
• Di Asa
• Jumia
• Kiiku

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 IS and organizations
• Operations management
• Customer interactions
• Decision making
• Collaboration on teams
• Individual productivity
• Gaining competitive
advantage

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 1. Managing operations
• Functions to deliver goods and services
• Compliance
• Industry-specific operations

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 2. Customer interactions
• CRM systems build and maintain relationships.
• Web-based front offices and online self- service.

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 3. Making decisions
• Data-driven decision making
• Business intelligence

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 4. Collaborating on teams
• Social networks
• Online communities

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 5. Strategic objectives
• Competitive advantage
• Businesses and nonprofit organizations

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 6. Individual productivity
• Computer software
• Electronic devices

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 IS in business
• Marketing
• Finance
• HR
• Sales
• Manufacturing
• Entrepreneurship

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 IS in nonprofits and government
• Fundraising
• Updates
• Micro-volunteering

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 IS discipline
• Development
• Organizations
• Individuals
• Groups
• Markets

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IT/IS department

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Collaborating on IS

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 Ethical issues
• Privacy
• Crisis management
• Reputation

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 Summary
• Compare the terms data, information, and knowledge.
• Characteristics of valuable information.
• Distinguish between IS and IT
• Components of IS.
• Role of IS in organizations
• MIS research areas.
• Promise, perils and ethical issues.

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 THANK YOU

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