Online Career Class:

How to Master Your Soft Skills for Career Success

May 2020
Mira Ammalia
People Associate
E-Commerce Company
People Associate
STAR Capital
Senior Human Resources
(Analytics, Talent Acquisition
and Business Partner)
Berau Coal Energy
Synergy Analyst Officer
United Tractors
Intern at Service Business
Process Re-Engineering Dept.
Institut Teknologi
Sepuluh Nopember
Industrial Engineering
“There is no substitute to hard-work and good attitude”
Willis Towers Watson Personal Contact
Salary Structure Training
myra.ammalia@gmail.com
+6287852484028
Boston Consulting Group
Core Project Management Skills
Training
Industrial Computation and Key Skills
Optimization Laboratory • Business Process Analysis
Laboratory Assistant
• HR Analytics
• Statistic and Data Analysis
TEDx ITS • Research
Event Coordinator
• Communication Skills
• Human Resources
• Project Management
Industrial Engineering
Student Association
Head of Business Mapping &
Development Bureau
Online Career Class: Agenda

Hard Skills and Soft Skills

Most In-Demand Skills of 2020
• How to Improve your Soft Skills
• The Importance of Soft Skills in Everyday Life
Q&A Session
Online Career Class: Hard Skills and Soft Skills

What are hard skills and soft skills?

The most sought-after hard skills evolve lickety-split, pushed largely by the relentless transformation of modern technology.
Mean while soft skills valued by companies tend to change gradually.

Hard Skills Soft Skills

Our ability to do a specific task Our way to do that task
• Specialized knowledge and technical • How we adapt, collaborate, solve
abilities problems and make decisions in a certain
• Ex. Software development, tax situations
accounting, patent law expertise, etc • Focusing on behaviour and thinking,
• Easier to define and measure personal traits and cognitive skills
• More difficult to measure
• Can help us success in a variety
of roles and industries
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills Top 10 Hard Skills

1 Creativity 1 Blockchain 6 Business Analysis

2 Persuasion 2 Cloud Computing 7 Affiliate Marketing

3 Collaboration 3 Analytical Reasoning 8 Sales

4 Adaptability 4 Artificial Intelligence 9 Scientific Computing

Emotional
5 Intelligence
5 UX Design 10 Video Production

*Source: LinkedIn
The most in-demand skills were determined by looking at skills that are in high demand relative to their supply.
Demand is measured by identifying the skills listed on the LinkedIn profiles of people who are getting hired at
the highest rates. Only cities with 100,000 LinkedIn members were included in this evaluation.
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills

“The ability to produce or use
1 Creativity original and unusual ideas” Thinking Outside the Box
– Cambridge English Dictionary

2 Persuasion
Jobs:
Importance in Everyday Life:
• Web & Mobile
3 Collaboration • Problem Solving
Development
• Creative Writing
• Web Production
• Open-Mindedness
• UI UX Design
• Analysis
4 Adaptability
• Communication
• Visual Design
• Digital Marketing
• Active Listening
• User Research
• Sales & Marketing
Emotional • Art Direction
5 • Graphic Design
Intelligence • Social Media
• Leadership
• Marketing Strategy
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills

Backed by strong
“Making you want to do or
believe a particular thing” communication skills:
1 Creativity
Compelling Storyline and
– Cambridge English Dictionary
Supporting Data

2 Persuasion

How to:
3 Collaboration
• Know your audience
• Connect on a personal level
• Establish ideas assertively and confidently without being pushy
4 Adaptability • Focus on presenting your ideas as statements and facts
• Use positive body language
• Communicate quickly and clearly
Emotional • Genuine, be honest
5 Intelligence • Acknowledge others pov
• Ask good questions
• Be nice: polite, smile, friendly!
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills

1 Creativity Clear Storyline

2 Persuasion

Powerful
3 Collaboration Slides

4 Adaptability

Delivery &
Emotional
5 Discussion
Intelligence
Online Career Class: Most In-Demand Skills of 2020*

Two key elements of communication: Storyline & Written Slides

Storylining and written slides can make the difference

between “being right” and “getting it across
Online Career Class: Most In-Demand Skills of 2020*

Understand your target audience and the best way to tell your solution to them
Online Career Class: Most In-Demand Skills of 2020*

Think explicitly on what you want to achieve with your audience

How do you want the audience to feel and think?

What actions do you want them to take?
Online Career Class: Most In-Demand Skills of 2020*

Conventional Story: Executive Summary:

Builds over time to a climax, conclusions Story in four steps
buried at the end
Online Career Class: Most In-Demand Skills of 2020*

Writing executive summary

Online Career Class: Most In-Demand Skills of 2020*

Know what you want to tell in the slide

Online Career Class: Most In-Demand Skills of 2020*

Make sure the slide title is the key message of the slide
Online Career Class: Most In-Demand Skills of 2020*
ILLUSTRATIVE ONLY

Good slides titles tell the story

Online Career Class: Most In-Demand Skills of 2020*

Make the point in the slide body – support is as clearly as possible by the following three steps below
Online Career Class: Most In-Demand Skills of 2020*

Make sure the appearance of the slides highlight the insights (i)
Use appropriate sign-posts to guide the reader’s eye1
Online Career Class: Most In-Demand Skills of 2020*

Make sure the appearance of the slides highlight the insights (ii)
Strive for slide excellence – great appearance with attention to detail
Online Career Class: Most In-Demand Skills of 2020*

Review and re-iterate – through your own eyes

Online Career Class: Most In-Demand Skills of 2020*

Review and re-iterate – through the eyes of your audience

Online Career Class: Most In-Demand Skills of 2020*
Creating impact in meetings requires a combination of compelling delivery and constructive
discussion
Delivery
Getting your message across in the best way
• Delivering the “what’s in it”
• Inspiring the audience
• Triggering discussion
“To speak, and to speak well, are two things.
A fool may talk, but a wise man speaks”
Ben Jonson
Discussion
Steering the discussion to the right result
• Making sure everybody is heard
• Receiving valuable information and
feedback
• Ensuring the right decisions are made and
actions are taken
“The aim of argument, or of discussion,
should not be victory, but progress”
Joseph Joubert
Online Career Class: Most In-Demand Skills of 2020*

The right delivery is so important because it enables you to get your message across

The level of successful delivery Key points to achieve

Audience • Credibility
Listens • WIIFM (What’s In It For Me)
the message
Audience • Clear opening
understands • Key points
the message
Audience • Logic
believes • Supporting evidence
the message
Audience • Examples, anecdotes, visuals
remembers • Closing summary
the message
Audience is • Enthusiasm, energy
inspired • Connection to audience
by the message

Requires solid preparation and flawless execution

Online Career Class: Most In-Demand Skills of 2020*
(1) Before starting, explicitly define your meeting objectives and desired and acceptable
outcomes
Define your objectives
Know what you want to send and what you want to
receive
• Why is this meeting required?
• What do you want to get across?
• What do you need from the participants?
“Demonstrate that project X is on track”
“Ask to appoint an extra team member to X”
Be explicit on desired and acceptable
outcomes
Make the desired outcome specific
• What needs to happen for the meeting to be
great?
• What do you want to take away?
“Audience aware that project is on track”
“Team member appointed”
Make specific which alternatives are acceptable
• What can happen for the meeting to be
satisfactory?
• If the desired outcome isn’t feasible, what
would be an acceptable alternative?
“Audience wants more detail on progress”
“Scope of project reduced to reduce workload”
Online Career Class: Most In-Demand Skills of 2020*

(2) Prepare content: find ways to “spice” up your messages to help your audience believe,
remember, interact and be moved

Goal Help your audience believe Help your audience remember

• Graphics
• Statistics
• Humour
Tools • Facts
• Metaphors
• Expert Quotes
• Repeat punch line

Goal Help your audience interact Help your audience be moved

• Debate
• Personal stories
• Poll
Tools • Personal examples
• Challenge the audience
• Personal feelings
• Exercise

Check if your form fits with your subject, your audience and your own style
Online Career Class: Most In-Demand Skills of 2020*
(3) Deliver messages that land: make sure you have the right mindset and energy level
Before the presentation
• Visualize the room, audience, and you
giving the presentation
• Mentally go over what you are going to
do from the moment you start to the end
of the presentation
• See your audience clapping
enthusiastically in appreciation of your
presentation
• Feel good about yourself
• Get a good nights sleep
• Be well rested
• Eat a good meal, but don’t over eat
• Drink water
During the presentation
• Make sure you feel (and thus radiate)
confidence; you have something
important to contribute
• Mindfulness: make sure you are 100 % in
the room, focused on the group; no daily
business and blackberry fidgeting
• Be yourself: remain authentic
• Drink water during the presentation
• Take short time outs
• Breathe deeply to relax and to have a
more powerful resonance
• Stand strong: to spread your weight out
evenly, your feet should be a few inches
apart
Online Career Class: Most In-Demand Skills of 2020*

(3) Deliver messages that land: use your voice and body effectively
Online Career Class: Most In-Demand Skills of 2020*

(4) Listen and adapt – there are different levels of listening

How do you listen most of the time?

Types of listening Description/Examples How do you listen?

Best Empathetic Listening Listening with the intent to understand. First to _____ %
understand, then to be understood Goal is to spend
most of your
Attentive Listening Paying attention and focusing energy on the _____ %
time here …
words that are being said, following the
interest of the speaker

Selective Listening Only following your own interest, hearing only _____ %
parts of the conversation … and less than
Pretend Listening “Yeah, uh-huh, right” (i.e. at a party, _____ % 10 % of your
someone looking over your shoulder) time here

Worst Ignoring Not listening at all (i.e. when reading _____ %

blackberry or answering emails at the same
time)

“A good listener is not only popular everywhere, but after a while he gets to know something” –
Wilson Mizner
Online Career Class: Most In-Demand Skills of 2020*

(4) Three ways to improve your listening skills

A Pay attention to others, When we communicate, the message we send is

beyond words composed of more than words. Nonverbal
communication, or body language, communicate as
much about how you are thinking as words

B Manage your How well we perform as a listener is driven by how we

interferences manage our interferences – things that keep us from
concentrating. Essentially we play against ourselves two
key kind of interferences
• External interferences: distractions from outside world
• Internal interferences: distractions from our minds

C Use key listening tools Use key listening tools, such as summarizing, paraphrasing
and taking notes, consistently. These tools need practicing
to become part of your behavior
Online Career Class: Most In-Demand Skills of 2020*

(5) Drive to conclusions and actions: introduce, moderate and wrap-up discussions
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills “The ability of working together

Good collaboration is from
with 2 or more people to create
or achieve the same thing” the Right Teamwork
1 Creativity – Cambridge English Dictionary Environment

2 Persuasion
DOs:
DON’Ts:
• Same purpose and goal
• Unclear team’s roles
3 Collaboration • Trust
• Bad team history
• Clarify team’s roles from the
• Ineffective meetings
start
• Little transparency
• Open and effective
4 Adaptability • No team governance
communication
processes
• Appreciate ideas diversity
• Unhealthy competitive
• Balance the team focus
Emotional
5 Intelligence
Online Career Class: Most In-Demand Skills of 2020*

Top 5 Soft Skills

“An ability or willingness to change Learn from experience, and
on order to suit different conditions” improves the fitness of the
1 Creativity – Cambridge English Dictionary learner as competitor

2 Persuasion
DOs: How to Improve:

3 Collaboration • Experiment, open to • Observe and monitor changes

change in your environment
• See opportunity where • Be willing to learn
others see failure • Avoid procrastination
4 Adaptability • Resourceful • Acknowledge the fact that
• Think ahead changes are bound to occur
• Do not whine
Emotional
5 Intelligence
Online Career Class: Most In-Demand Skills of 2020*
Top 5 Soft Skills
1 Creativity
2 Persuasion
3 Collaboration
4 Adaptability
Emotional
5 Intelligence
“Mix of self-awareness, self- The ability to recognize emotions
regulation, social skills, and to use emotional information
empathy and motivation” as fuel for productive thinking
– Daniel Goleman, 1995
(author of Emotional Intelligence)
and behavior
How to Improve:
• Build self-awareness by reflecting on how others perceive you: Be a
good listener to identify opportunities to build new habits
• Improve your social skills by gathering feedback about your
behavior
• Develop greater empathy by exploring the “why” in every situation
• Treat every criticism as a learning opportunity-and listen
Importance of EQ:
• Easier to control your emotions and accurately identify similar
feelings in others
• Improve your judgment & interpersonal skills
• Help connect on a deeper level with your coworker
How to Improve Soft Skills: Key Takeaways

Empathy!
It’s Okay to Make
• Connect on a Mistake
Always Have the personal level Organizational Skills
Glass Half-Full • Be friendly Don’t beat yourself up, is Key!
• Be polite it’s okay to make
• Don’t be shy to ask • Be a good listener mistake • Take notes
• Open to feedback • Maintain good • Follow up, follow
and criticism networking and Admit it, then try to up, and follow up
• Always have your relations correct it • Check, double
supporting data check and triple
• Don’t be afraid to check!
state your opinion
• Take initiative
Q&A
THANK YOU