Clover For Healthcare

June 2020

1
Agenda

● Clover For Healthcare

● Why a special plan for Healthcare?
● What Merchants need this plan?
● Boarding Merchants
● Merchant Experience
● Support
● Sales Enablement Resources
● FAQs
● Q&A
Clover for Healthcare
What is HIPAA
The US Department of Health and Human Services Office for Civil Rights enforces the Health Insurance Portability and Accountability
Act, a US law designed to provide privacy standards to protect patients' medical records and other health information provided to health
plans, doctors, hospitals and other health care providers.

Definition
● Protected Health Information: Individually identifiable information relating to the past, present, or future health status of an
individual that is created, collected, or transmitted, or maintained by a HIPAA-covered entity in relation to the provision of healthcare,
payment for healthcare services, or use in healthcare operations (PHI healthcare business uses).

Goals
● To enable a solution for Healthcare merchants that removes PHI from the experience
● Preserve as much of the Clover functionality as possible

Launch
● July 1, 2020
Why a Special Plan?
Strategy
● Eliminate Protected Healthcare information
App Healthcare Register Lite All other plans
from the platform
Cus tomers 🚫🚫 ✓ ✓
● Reducing the applications available in the
Rewa rds 🚫🚫 ✓ ✓
plan to payment and employee
management Promos 🚫🚫 ✓ ✓
Feedba ck 🚫🚫 ✓ ✓
● Eliminating Inventory, Customers,
Rewards, Feedback and Promos Ma in Street Ins ights 🚫🚫 ✓ ✓
Regis ter 🚫🚫 lite ✓
Orders 🚫🚫 🚫🚫 ✓
Inventory 🚫🚫 🚫🚫 ✓
What Merchants Need this Plan
Target Merchants MCC MCC Description
4119 Ambulance
● Merchant that fall into the following
Merchant Category Codes are the 5975 Hearing Aids
target market for the Healthcare plan 5976 Orthopedic Goods Artificial Limbs
5912 Pharmacies or Drug Stores
Basics
8011 Doctors and Physicians (Not Elsewhere Classified)
● MCC will be the only criteria evaluated 8021 Dentists and Orthodontists
to determine whether a merchant is
participating in the HIPAA program 8031 Osteopaths
● Any merchant boarded with a HIPAA 8041 Chiropractors
MCC will be part of the program--NO 8042 Optometrists and Ophthalmologists
EXCEPTIONS
8043 Opticians, Opticians Goods and Eyeglasses

Devices 8049 Podiatrists and Chiropodists

8050 Nursing and Personal Care Facilities
● The Healthcare plan will be available
8062 Hospitals
on the Mini, Flex and Go. We will
also offer Virtual Terminal 8071 Medical and Dental Laboratories
8099 Medical Services and Health Practitioners (Not Elsewhere Classified)
● No Station devices!
Plan Detail
Virtual Terminal
● Merchants on the Healthcare plan will
have custom virtual terminal
experience where we will not offer
them Order Note, Customer entry or
Card on file functionality

Clover Go
● Clover Go will be limited to ‘Quick
Mode’; Inventory / Register
functionality will not be available
● Payment Note will NOT BE a va ila ble
a nywhere in the a pp
● Free form “Description” is not
available
Merchant Boarding (Phase 1)
Clover boarding has been enabled to assign the Clover for Healthcare plan post boarding in phase 1.

Phase 1 (July 2020)

Target Merchant:
New merchants only (Existing to Clover Merchants are out of scope)
Boarding:
Clover Boarding will identify Healthcare merchants based on MCC and device type. Identification will be be done post submission.
● Devices In Scope - Flex (12KH), Flex 2nd Gen (12TA) Mini 2 LTE & WiFi (12N6) and Clover Go (1086)
● Devices Out of Scope - ALL Station devices; Clover Station 2018 (1297), Clover Station Pro (Station Pro Display 12T8 & Station Pro Terminal 12T7)

Any Healthcare merchant sold a Clover Station will not be boarded to the Healthcare plan. There will be a future
action to port them to Healthcare plan at which time they may be required to purchase another Clover device

Clover Boarding will assign the Healthcare plan, terminal parameter & enables the Healthcare merchant property/setting.
Clover Boarding for Healthcare will supercede any boarding tool where merchant plan is being selected during the boarding process - e.g., Payments
Plus selected however Clover will correct the plan assignment/behavior when boarding completes between FDPOS and Clover.
What does this mean to the Sales:

Know your customer. Understand if they need to adhere to HIPAA regulations.

If they fall under HIPAA regulations make sure they are assigned one of the Healthcare MCC’s on the previous slide
Educate your merchant on what they should expect with the Healthcare plan.

If a merchant is in one of those MCC’s DO NOT SELL THEM A STATION!

Merchant Experience
App Market
● Curated App market experience

● Apps that use the customer or

inventory API’s will not be available for
Healthcare merchants

● 80% of Healthcare merchants use

Homebase, Virtual Terminal and Order
Paper - All three of these apps are
available for Healthcare merchants
FAQ’s
FAQ’s
Q: What merchants are required to use the healthcare plan?
A: This plan is for healthcare merchants. Clover is using specific MCCs to categorize merchants as
healthcare merchants. These merchants must comply with HIPAA.

Q: Is Clover for Healthcare HIPAA Compliant?

A: No. Clover for Healthcare is HIPAA exempt. Healthcare merchants can use Clover for Healthcare
without requiring Clover to sign a HIPAA Business Associate Agreement.

Q: What does HIPAA Exempt mean?

A: HIPAA rules exempt financial institutions from HIPAA, to the extent that protected healthcare
information is used solely for processing payments for healthcare. Clover for Healthcare is designed to
limit PHI use to payment processing only.

Q: Does Clover sign HIPAA Business Associate Agreements?

A: No. Clover for healthcare takes advantage of a transaction processing exemption within HIPAA and is
HIPAA exempt.
FAQ’s
Q: Is “Clover for Healthcare” the official and merchant-facing plan name?
A: Yes

Q: Which a pps a re included/ excluded from the App Ma rket under the Clover for Hea lthca re pla n?
A: Any apps that leverage the Customers or Inventory APIs are excluded. Examples: Customer App,
Inventory, Shopventory.

Q: During Pha s e 1, do m ercha nts need to boa rded with the Clover for Hea lthca re pla n?
A: No, not during Phase 1. Front-end boarding tool enablement will be introduced during Phase 2.

Q: Wha t is the pricing for the Clover for Hea lthca re pla n?
A: Pricing is the same as the base plan (Payments Plus: $4.95 per device)

Q: Will the m ercha nt s ee ALL pla ns or jus t the Clover for Hea lthca re pla n a s pa rt of their OOBE?
A: The merchant will only see the Clover for Healthcare plan during Phase 1.
Q&A
Merchant Experience
Web Dashboard
● Web Da s hboa rd will ha ve a ll the
es s entia ls to run the bus ines s les s
a pplica tions tha t levera ge the
Cus tomers a nd Inventory API
Merchant Experience (App Market)
App Market
● Apps that use the customers or
inventory API are not available for
Healthcare merchants

● Apps will appear in the app market and

if they are selected there will be an
onscreen message indicating the app
is not available

● The install / connect button will be

disabled
Merchant Experience
App Market
● Merchants will be able to see their plan
but will not be able to change plans

(RL)
Merchant Experience
Virtual Terminal
● Merchants on the Healthcare
plan will have custom virtual
terminal experience

● Order Note, Customer Entry and

Card on File functionality will not
be available
Merchant Experience
Clover Go

Non-Healthcare Merchant Healthcare Merchant Payment Note will NOT BE available anywhere in the app
Free-form “Description” is Invoice #, however, WILL follow configuration s et via the web das hboard
not available
Support Experience
CS/ Reseller Dashboard
● HIPAA merchants can be identified by the in-scope
MCC on the Payment Gateway card

● The Pla n & Billing ca rd will s how the hea lthca re pla n
group a nd s ervice pla n
(RL)