Online TIN Service (OTS)

External Users’ Manual

Version 1.0
09/02/2019
OTS Table of Contents

Table of Contents
1. Introduction .............................................................................................................. 1

2. Overview ................................................................................................................... 2
3. Getting Started ......................................................................................................... 3
3.1 NIN Authentication and User Management ....................................................... 3
3.2 Online TIN Registration..................................................................................... 9
4. Support ................................................................................................................... 13
Appendix B: Acronyms ............................................................................................... 14

List of Tables
Table 1 - Support Points of Contact .............................................................................. 13

Table 2 - Acronyms ....................................................................................................... 14

UM Version 1.0 ii Online TIN service

OTS Introduction

1. Introduction
Online TIN Services (OTS) is the online platform that will allow TRA to provide a more
efficient and cost effective self-service TIN registration to customers(Taxpayers) in a
timely manner, as access to the service will be made available on a 24/7 basis. The
System shall be integrated with National Identification System for proof of individual
identity during registration process. The System requires that each applicant has a
National Identification Number (NIN) that has been issued by National Identification
Authority (NIDA).

UM Version 1.0 1 Online TIN service

OTS Overview

2. Overview
Online TIN service allow Taxpayer to be registered and profile to be created online. It is
a Web-based self-service facility that enable Taxpayer to receive and print copy of TIN
certificate without visit TRA offices.

UM Version 1.0 2 Online TIN service

OTS Getting Started

3. Getting Started
3.1 NIN Authentication and User Management
User: Taxpayer
 One-Time Password (OTP) Authentication
i. Browse Online TIN Service on TRA website (www.tra.go.tz) found under
Register TIN or direct URL (https://ots.tra.go.tz) and click register button

ii. Enter National ID and Mobile Number captured during national ID registration
and then Click Next button

UM Version 1.0 3 Online TIN service

OTS Getting Started

iii. Enter One Time Password (OTP) and Click Next

 Random Security Questions Authentication

If mobile number is wrong or not entered the system will authenticate user by using
random security questions that relate to the details of provided during National ID
registration
i. Browse Online TIN Service on TRA website (www.tra.go.tz), under Register
TIN or direct URL (https://ots.tra.go.tz) and click register button

UM Version 1.0 4 Online TIN service

OTS Getting Started

ii. Enter National ID then click Next

iii. Enter Security Answers then click Next

UM Version 1.0 5 Online TIN service

OTS Getting Started

iv. Select the Options for communicating login credentials (Email and Phone)
and enter Email/Mobile Phone, Click Submit

v. Enter the received login credentials and new password then Click Change
Password

UM Version 1.0 6 Online TIN service

OTS Getting Started

vi. Click Ok to login

vii. Enter National ID and Password then click Log in

UM Version 1.0 7 Online TIN service

OTS Getting Started

viii. Enter passcode

UM Version 1.0 8 Online TIN service

OTS Getting Started

3.2 Online TIN Registration

User: Taxpayer
i. Click Apply TIN

ii. Select Non Business TIN or Business TIN

UM Version 1.0 9 Online TIN service

OTS Getting Started

iii. Fill TIN registration form then click Next

iv. After completing of the form Click Submit

UM Version 1.0 10 Online TIN service

OTS Getting Started

v. Click TIN Status to view application status(TIN)

UM Version 1.0 11 Online TIN service

OTS Getting Started

vi. Click Print Certificate to Print copy of TIN certificate

UM Version 1.0 12 Online TIN service

OTS Support

4. Support
Table 1 - Support Points of Contact
Contact Organization Phone Email Role Responsibility

TRA TRA 0800 services@tra.go.tz TRA TRA Education

Huduma 750 Contact Services
Centre
075 /
0800
780 078

UM Version 1.0 13 Online TIN service

OTS Appendix B: Acronyms

Appendix B: Acronyms
Table 2 - Acronyms
Acronym Literal Translation

CDLS Central Driving License System

OTS Online TIN service
NIDA National Identification Authority
NIN National ID number
OTP One Time Password
TIN Tax payer identification Number
TP Tax Payer
TRA Tanzania Revenue Authority

UM Version 1.0 14 Online TIN Service

OTS

UM Version 1.0 15 Online TIN Service